OUR PANELISTS. Linda Morrison L&D Academy Administrator Travelex. Be+y Mills L&D Manager Centra Health. Ma+ Hart L&OD Resource Officer Metropolitan

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3 REMINDERS Please post your ques5ons in the Ques5ons Box of the GoToWebinar Control Panel Audience polls will be conducted during this webinar A recording of this webinar will be made available a few days aier the event Please complete the survey aier the webinar ends

4 OUR PANELISTS Be+y Mills L&D Manager Centra Health Ma+ Hart L&OD Resource Officer Metropolitan Linda Morrison L&D Academy Administrator Travelex Wendy Corbe+ Moderator

5 Tell us a bit about your organiza5on and how you currently use your LMS? Be+y Mills Centra Health - Healthcare Organiza5on Ø 6,200 Employees plus non- employees managed up to 2,000 Use of LMS: Ø E- learning, training, regulatory compliance Ø Live classroom training / mee5ng management Ø Transcripts Ø Reports and tracking for cer5fica5ons / accredita5ons Ø Blended Learning: managing classroom, mobile, and online educa5on

6 Tell us a bit about your organiza5on and how you currently use your LMS? Travelex Linda Morrison Ø Interna5onal financial retail organiza5on trading in over 50 countries Ø Europe and some Middle East countries At present we use the LMS: Ø For legally required training due to the robust training records it generates Ø As an interac5ve learning tool suppor5ng individual and team development

7 Tell us a bit about your organiza5on and how you currently use your LMS? Ma+ Hart Metropolitan Ø Leading provider of integrated housing services, care & support, and community regenera5on Ø Around 2,300 staff across London, the East of England and the East Midlands Currently use our LMS for: Ø e- learning and virtual classrooms Ø self- learning papers Ø induc5on learning paths Ø Planning to integrate workshop booking, systems training; keeping a close eye on NetDimensions Performance

8 POLL QUESTION #1 Wendy Corbe+ Moderator How will you describe the maturity level of your organiza>on? q We are currently looking for a LMS q We are using a LMS but not a TMS q We are using a LMS and a TMS but they are not integrated q We are using a fully integrated LMS and TMS

9 What are the top 3 ques5ons a buyer should always ask a vendor in the evalua5on process? Be+y Mills Ask for a test drive Ø not the vendor demo, but an actual test site Ø Be very specific about func5onality you need Ø See it in prac5ce; don t just accept I m sure we could do that Ø Make sure a feature is available now if it is cri5cal Ask about Support, Help Desk Ø Be very specific - know exactly what you are gefng Ø Check the stability of the plagorm, unexpected down5mes will kill you Talk to other customers - this is a MUST

10 What are the top 3 ques5ons a buyer should always ask a vendor in the evalua5on process? Ma+ Hart Can I speak to another customer who has recently implemented? What support is offered in the ini5al cost? What is their vision for the future?

11 What are the top 3 ques5ons a buyer should always ask a vendor in the evalua5on process? Linda Morrison

12 What are your best 5ps for a successful (on- 5me & on- budget) implementa5on? Be+y Mills #1 Be prepared - Do the required work upfront Ø Prepara5on for LMS implementa5on courses to bring over, establish name conven5on & formafng Ø IDs, user logon info Prepare staff Ø Lots of informa5on - , handouts, pocket guides Ø Open House, meet and greet, with LCD demos, round to the departments and have food Posi5ve aftude about the implementa5on Ø Show WIIFM!! Ø Staged rollout: priori5ze the most important, must have features and implement in stages

13 What are your best 5ps for a successful (on- 5me & on- budget) implementa5on? Linda Morrison Plan Ø Under promise and over deliver! Informa5on Colla5on Ø Work closely with HR and if possible align the systems to ensure that we get it right 1st 5me Language Ø Don t underes5mate the 5me to launch in an interna5onal, mul5- language plagorm Finally and most importantly, clear communica5ons about the launch

14 What are your best 5ps for a successful (on- 5me & on- budget) implementa5on? Ma+ Hart Buy in Project planning Know all of the costs

15 POLL QUESTION #2 Wendy Corbe+ Moderator What is your sa>sfac>on level with your LMS/ TMS? q Very sa5sfied q Somehow sa5sfied q Rather unsa5sfied q Unsa5sfied

16 How do you measure the ROI of your LMS/ TMS implementa5on? Be+y Mills We look at the number of: Ø live classes with instructors + staff aoending Ø staff and salaries to replace those who aoended training versus what was replaced by online programs Time in live classes was reduced by supplemen5ng Ø online reading before class Ø tes5ng online aier class There are many other reports and measures the organiza5on generates regularly Ø e.g., following a large Fall Preven5on training program, numbers looked at training and then by area to see % reduc5on

17 How do you measure the ROI of your LMS/ TMS implementa5on? Linda Morrison From a legal perspec5ve it s simple Ø It gives us the ability to the check the comple5on of legally required training for the whole organiza5on In terms of L&D, it is more complicated Ø Not necessarily a system problem Ø More due to nature of a business that is quickly moving and changing Ø Academy provides us with reports on number of people trained, hours of training, etc. to use in an ROI case

18 How do you measure the ROI of your LMS/ TMS implementa5on? Ma+ Hart Cost money and 5me Blended learning Completed learning

19 How do you view the integra5on of learning into talent management? Be+y Mills We see this as a cri5cal need Ø Future of the LMS - - more integrated services Organiza5ons need all the support they can get Ø to iden5fy, manage and support their staff in order to meet their strategic goals We are just now doing our homework Ø gefng our job codes, descrip5ons, etc. Our next big move is the TMS and the LMS working together

20 How do you view the integra5on of learning into talent management? Linda Morrison

21 How do you view the integra5on of learning into talent management? Ma+ Hart Essen5al! Iden5fying poten5al Developing talent Achieving poten5al & high performance

22 What are you doing internally to maximize your LMS/TMS investment? Ma+ Hart Blending learning and one place for learning Performance Management Looking at possibili5es of integra5ng both

23 What are you doing internally to maximize your LMS/TMS investment? Linda Morrison We are looking to globalize the plagorm for a One Plagorm approach Ø We use of 4 different LMS providers worldwide Ø Expected to align costs for beoer ROI analysis

24 What are you doing internally to maximize your LMS/TMS investment? Be+y Mills We Par5cipate, Educate & Demonstrate! We constantly talk up our LMS We have monthly mee5ngs Ø Mostly online Ø twice a year we hold live sessions We always use the News feature Ø Announce any changes or large ini5a5ves that are coming up

25 Q&A SESSION Be+y Mills L&D Manager Centra Health Ma+ Hart L&OD Resource Officer Metropolitan Linda Morrison L&D Academy Administrator Travelex Your contact details as a QR code Your contact details as a QR code twioer.com/@elearningmao Your contact details as a QR code

26 This webinar is hosted by: