MINUTES. 4/5/2014 9:00 AM Hyatt Place Lake Mary AGENDA TOPICS. Meeting called by. Barbara Rennard. Attendees. State Board Meeting

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1 MINUTES 4/5/2014 9:00 AM Hyatt Place Lake Mary Meeting called by State Board Meeting Barbara Rennard Attendees Barbara Rennard, Marilyn Stenger, Don Marx, Dave Sherrill (proxy for Central Florida), Ken Stevenson, Brian Knauer, Steve Israel, Kimberly Auclair, Peggy Gainey, Jim Burkett, Bob Wool (proxy for Capital Area), Suann Southwick, Debbie Hollister, Matt Dinkel, Nicole Rish Barbara Coggins, Allan McCall, Vicky Major-Bell, Silvia Garcia, Artie Hoffman, Susan Ritter, Dennis Hartin, Jim Stenger Absent Paul Deininger, Laura Staller, Jamie Johnson, Jim Moore, Joe Malzacher, Luetta Cain Agenda topic Presentation of Minutes Presenter Don Marx Motion to Approve Second to Motion Motion Passed Ken Stevenson Brian Knauer AGENDA TOPICS Agenda topic Presidents Report Presenter Barbara Rennard Leadership Barbara discussed her vision of leadership o What do we do well? o How can we improve the membership experience? Great Leadership Training, yesterday. Completed full agenda on time. Asked for recommendations how the board could improve

2 MLR program still has money available. Must be used for NAHU Convention and by 1 st time attendees Our membership contest will end April 30, 2014 There is only one $50 gift card prize left at the state level. Agenda topic President Elect s Report Presenter Marilyn Stenger National Items Cap Con had 250 first-time attendees 179 used the Member Loyalty Rebate Question asked can we get credit retroactively? Be aware the Scottsdale hotel is relatively small; get your reservations in as soon as possible. Symposium Items AFLAC has stepped up to be an $8,000 sponsor This is part of an effort to improve relations with FAHU & AFLAC Agenda topic Executive Director s Report Presenter Dave Sherrill Activity Report Tasks since last Board Meeting Attended Capital conference Worked on Leadership Training Agenda Sent Targeted s promoting Leadership Presented Overview of NAHU.org at Leadership Training Distribution List Cleaned up Assisted Awards Submissions Participated on Nomination committee Worked with Chapters on Loyalty Rebate o Capital Area $165 available o Southwest $525 available Most Chapters have enough for at least one registration for a first time attendee to Convention o Jacksonville 3 Page 2

3 o Broward, Central, Palm Coast, Miami-Dade and Tampa have enough for 2 Agenda topic Membership Report Presenter Laura Staller Membership Report attached Membership is a 12 month a year task, it is everyone s job Dave went over numbers in Laura s absence As of April 4 th, we have 890 members. Agenda topic Retention Committee Presenter Kelly Davis Vicky Major-Bell discussed retention numbers and efforts in Kelly s absence. Agenda topic Treasurer Report Presenter Peggy Gainey Reports are Attached We are in the black Symposium money is coming in, this is good Agenda topic Legislative Report Presenter Ken Stevenson Day on the Hill We had 67 attendees for this year s Day on the Hill Bills of Interest o Kids Care (2 bills in each house) o Telemedicine (2 bills in each house) Issue is allowance for provider without face to face meeting Page 3

4 Rest of the bills we were concerned with have been pronounced Dead on Arrival Rich Robleto has gone back to the OIR as Deputy Insurance Commissioner. We are losing a friend at Kid Care, but gaining one in a key spot at the OIR Proposed Navigator Rules (HHS) Navigators can do everything an Agent can do. NAHU is preparing a response to this issue No word on any action or opinion from the Office of Insurance Regulation Agenda topic Exchange Report Presenter Julian Lago No Report Agenda topic HUPAC Report Presenter Debbie Hediger We need to contribute to HUPAC We were able to get support for Terri Seefeldt Agenda topic FAHU PAF Report Presenter Bill Hepscher No Report Page 4

5 Agenda topic Symposium Report Presenter Barbara Coggins Reminder 2014 Symposium Dates July 24-26, 2014 July 24 CE 1 st three hours of 5 Hr Laws & Ethics July 26 CE last 2 hours of 5 Hr Laws & Ethics All Speakers are confirmed July 25 Cocktail Reception 6-7 July 25 Awards Dinner 7-9:30 After dinner DJ/Karaoke Jim Moore We need More Sponsors More Attendees July 26 Keynote Speaker Mark Mayfield; The Glass Ain t Half Empty, It s just too Big Agenda topic Education Report Presenter Jim Burkett We need neater reports to give CE credits (cannot read many of the names) License number or Social Security Number needed for credit. We need to train local Education Chairs To assure CE credits need a minimum of 30 days lead time to file for a course offering FAHU State 5 hour course has been completed. Asked is there a way to improve the sign in form? Jim will work on an improved format for sign in. Our school has the largest number of CE Courses we have ever had. Page 5

6 Agenda topic Ways & Means Presenter Silvia Garcia Report Wonderful Job with sponsors o Locals Tampa & Palm Coast got finder s fee/scholarships for securing sponsors o We will revise the maximum sponsors from 2 to 3 for the June board meeting o We will hold a sponsorship spot with a cash deposit. o Chapters get $100 for securing sponsorship o We should have a Kodak moment, with a picture of the sponsor for promotion o Suggestion: Invite our sponsors to the Dutch Treat Dinner after leadership meeting Agenda topic Lunch Break Presenter United Concordia Dental Sponsor. Agenda topic Awards Report Presenter Kimberly Auclair Awards Submitted Landmark Award Submitted by Kimberly Auclair Website Award Submitted by Mark Hicks Legislative Excellence Award Submitted by Kimberly Auclair Individual Legislative Excellence Award Submitted by Miriam Watkins FAHU Chapter Certification Submitted by Kimberly Auclair (We now have points to be Gold Certified) Recognition of those who helped put the application together: Dave Sherrill Barbara Rennard Mark Hicks Ken Stevenson Marilyn Stenger Ellen Raskin enough To be Focused on for Next Year Unfortunately documentation of dates meeting were held and attended are missing from Page 6

7 meeting minutes and reports. Membership and Retention - lack of work, documentation, reports, attendance at NAHU, Regional meeting and FAHU events State PAF participation by percentage of members is 5.95%. National doesn t even count us having one without 10% or more participation by members State based Operation Shouts at least 3 a year. We had none this year Meeting minutes from Leadership Conference and Strategic Planning meetings need to be more involved Show/give NAHU sponsored programs Media Relations letters to the Editor - we should be sending these out monthly New Agent Outreach Program Hold with local chapters a Health Insurance Awareness Day Agenda topic Chapter Development & Retention Presenter Vicky Major-Bell Retention It is easier to keep a member than recruit a new one Have credit card membership forms at meeting registrations to avoid the loss of a member due to credit card change. NAHU is having a contest from April 30 October 1 o Top 3 Chapters get $500 Chapter Development She is there to help any and all Chapters Note CE courses are available from Sponsors Vicky is available to help Chapters with Strategic Planning on local level. NAHU has online training for Committees on the website. Reminder several Chapters have not applied for Certification o Tampa o Southwest o Jacksonville o Ridge Her goal is for State to be a Blue Ribbon winner, which requires each local chapter to be at least Silver Certified Agenda topic Ethics Report Presenter Allan McCall State Issue What do we do when a business wants to drop group and offer only individual policies? We need a state position Page 7

8 Agenda topic Nominations Report Presenter Brian Knauer Slate of Officers President Marilyn Stenger President-Elect Paul Deininger Vice President Ken Stevenson Treasurer Steve Israel Secretary Jean Kelly A vote will be held at the next board meeting. Agenda topic Agent s Representative Report Presenter Steve Israel Survey Survey is ready to be released. It will go out using Survey Monkey. Asked that the Board and Symposium committee do not reply to remove possible bias. Agenda topic Communications Report Presenter Wayne Sakamoto Written Report in Drop Box Special Thanks Ken Stevenson, Bill Hepscher, Joan Galletta, Barbara Rennard, Marilyn Stenger, Debbie Hediger, Natalee Otero-Newman, Nicole Rish, Dave Sherrill Page 8

9 Agenda topic Chapter Reports Presenter Chapter Representatives Southwest Matt Dinkel Vicky Major-Bell will be our next speaker They will have an Exchange CE Incoming President is Angela Brooks Tampa Bay Nicole Rish 7 attendees at Cap Conference; 2 were 1st timers $18,000 in the bank They have challenged the other members they will be #1 local in state April they will have Marcy Buckner to speak; they will have a CE before; they already have 70 registrants June Speaker will be Dee Eddington; Return on Investment in regards to Health Insurance & Wellness. Palm Coast Debbie Hollister 102 members 7 Cap Conference Attendees; 2 1 st timers Artie Hoffman is the next President average meeting attendance Last meeting Elder Care Attorney Next speaker to talk about Disability Income with CE Gulf Coast Suann Southwick 7 Attendees at Day on the Hill 2 Attendees at Cap Conference Speakers o Wayne Sakamoto o Vicky Major-Bell o Brian Knauer June s meeting will have a senior theme Medicare Capital Area Bob Wool 12 Attendees at Day on the Hill 6 Attendees at Cap Conference; 2 1 st timers They will push for attendance at the Symposium Central Florida Dave Sherrill Treasury needs help Joint Golf Tournament with NAIFA April 25 th ; Goal of $20,000 gross Wednesday NAHU President Tom Harte will be the speaker at our membership meeting (we moved the date to accommodate his schedule) 10 Cap Conference Attendees with 4 1 st timers. Slate of Officers 2014 o Laura Staller President o Alex Good President Elect o Matt Beatty Education Chair VP o Dave Sherrill Membership o Barbara Rennard Treasurer o Michele Liro Leg Chair Page 9

10 Agenda topic Old Business Presenter Dave Sherrill Policies & Procedures The following P&P s have passed their sunset dates P&P #1 P&P #2 P&P #4 P&P 1 Board Meeting Reimbursements P&P 2 NAHU Meeting Reimbursements P&P 4 FAHU School Vendor or Carrier Filed CE Courses Action This P&P sets forth guidelines for travel expense reimbursement for Officers, Board Members and Committee Chairs This P&P sets forth guidelines for travel expense reimbursement for designated Officers, Board Members and Committee Chairs attending NAHU events on behalf of FAHU. This P&P sets forth guidelines for CE Courses submitted through the FAHU school by outside carriers and vendors. P&P 1 was reapproved and will sunset June 4, 2016 (Motion Brian Knauer; Second Jim Burkett) P&P 2 was reapproved and will sunset June 4, 2016 (Motion Nicole Rish; Second Dave Sherrill) P&P 4 was reapproved and will sunset June 4, 2016 (Motion Jim Burkett; Second Don Marx) Note The Next meeting will be Friday, June 6, 2014 from 11 AM 5 PM at the Hyatt Place Lake Mary. Strategic Planning will be held on Saturday, June 7, 2014 at the same location Page 10