Customer Feedback Summary. Recent Reviews & Published Comments st Pl Bedford, OH (440) for

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1 Customer Feedback Summary Of 580 customers surveyed, 343 responded Clean & Safe 96% Installation Crew 98% Professional & Organized 95% Quality Of Materials 98% Sales Knowledge 98% Schedule 96% Value 96% Recent Reviews & Published Comments Michael K. Bedd, OH Dec 12, 2018 DWAYNE L. BARBERTON, OH Dec 02, 2018 I had shake siding installed my entire house. Beautiful! A couple of years ago, I had new windows installed. I love my windows! The whole experience has been great! The team led by Nina worked in very cold weather and were very thorough. They took great pride in their work. I love my siding! I... We have had a very bad experience right from the start. We started this project in May of 2018 and as of today 11/23/18 it still is not complete. It started with the man who measured or windows, 7 of 12 were measured wrong. The installers attempted to make them work instead of fixing the problem right... Bedd, OH relies on behalf of in Page 1 of 5 report. Visit more about Universal

2 Linda B. WILKINSON, IN Sep 17, 2018 Mike S. Cleveland, OH Feb 12, 2018 Regina T. Richmond Heights, OH Jul 05, 2017 Jun 21, 2017 Jun 20, 2017 Feb 26, 2017 Jennifer L. Cleveland, OH Feb 26, 2017 Jeff explained and demonstrated Universal Windows very well and answered all our questions. Jeff was very knowledgeable about the company and their policies we were satisfied with the inmation given. Cody (the sales person) was very knowledgeable of the work that needed to done and explained all the different types of windows that can be installed and how they can save on energy use; even the person who came out to verify the measurements was very knowledgeable and explained everything in detail... They were very quick and wrapped it all up in one day. I was pleasantly surprised. Window installer did an excellent job. I was most satisfied with the quality of the windows and the installation crew. Value I took advantage of the free window offer. Wasn't actually free, there was a $100 permit fee, but even still getting a new window only $100 was still an amazing deal. Bedd, OH relies on behalf of in Feb 24, 2017 I was satisfied with all areas during our experience with. Page 2 of 5 report. Visit more about Universal

3 Howard B. North Olmstead, OH Feb 24, 2017 Dec 19, 2016 Dec 15, 2016 Karen K. Euclid, OH Dec 15, 2016 Mike B. Mentor, OH Oct 25, 2016 Bob S. Parma, OH Aug 08, 2016 Aug 07, 2016 The initial consultation was prompt, courteous, kind, and he was extremely knowledgeable. The entire process was stellar, and I could not ask better people to have completed my project. Everything was perfect with. The Installers were knowledgeable and professional. I would like to recognize Shannon, who was the lead installer, and the guy that installed my door their exceptional service. They both did very good work and were easy to deal with. I would recommend this company conditionally considering the issues I had with the amount of time that it took. I realize much was due to their material supplier, but it affected me. I would recommend to anyone. The installers and the salesman were very professional, helpful, and courteous. The installation. This was a very big job.. 24 windows. The installers were professional despite the very hot weather. Bedd, OH relies on behalf of in Page 3 of 5 report. Visit more about Universal

4 Karen V. Aurora, OH Aug 07, 2016 Gary C. Mentor, OH Jun 07, 2016 Robert F. Madison, OH Jun 06, 2016 May 27, 2016 May 24, 2016 May 23, 2016 Epifanio M. Strongsville, OH May 20, 2016 Although the salesman was professional, there was pressure to commit at the first meeting, which was 2 hours long. When I didn't commit I received several follow up calls from different persons, finally from someone who offered a "special rebate." The price I ultimately paid was no where close to the... The installation went quick and easy as scheduled. No issues with windows or installation. n/a The crew was very careful with my six cats in the House. They left my house cleaner than when they came. Dan, and his crew were very knowledgeable, polite, and professional. I am very pleased. They went above, and beyond. I would like to recognize the two guys that did the installation. staff is knowledgeable and courteous. The service was very good. Bedd, OH relies on behalf of in Mar 02, 2016 Mar 02, 2016 Promptness, efficiency, and clean up. Everything was professionally done. Page 4 of 5 report. Visit more about Universal

5 Feb 15, 2016 Feb 15, 2016 Feb 09, 2016 Feb 09, 2016 Daryl Gordon was a excellent salesman, we were very lucky to have him come to our home and help with this big decision of changing the windows. He guided us but never once did we feel pressured to purchase. We are very very pleased with the quality of workmanship of the installation and the windows... Very satisfied, they were professional, good working habits, the salesman was excellent. Visited with us got know us as people and seemed very interested in what we were looking. Helped with feeling comtable with changing my windows, and yes my wife loves her windows!! The installers, Rick and Steve were very professional We are very satisfied and we love our windows. Bedd, OH relies on behalf of in Page 5 of 5 report. Visit more about Universal