Sacramento Regional Fire/EMS Communications Center Systems Parkway, Sacramento, CA (916) Fax (916)

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1 Sacramento Regional Fire/EMS Communications Center Systems Parkway, Sacramento, CA (916) Fax (916) :00 a.m. Wednesday, April 25, 2018 SPECIAL MEETING OF THE GOVERNING BOARD OF SRPSCC SRFECC Conference & Training Center 3121 Gold Canal Ave - Regional Room Rancho Cordova, CA Call to Order Roll Call Member Agencies Chairperson Secretary Primary Board Members Maurice Johnson, Chairperson Assistant Chief, Sacramento Metropolitan Fire District Chris Costamagna, Vice Chairperson Deputy Chief, Sacramento City Fire Department Chad Wilson, Board Member Division Chief, Folsom Fire Department Mike McLaughlin, Board Member Fire Chief, Cosumnes Fire Department Pledge of Allegiance AGENDA UPDATE: An opportunity for Board members to (1) reorder the agenda; and (2) remove agenda items that are not ready for presentation and/or action at the present Board meeting. PUBLIC COMMENT: An opportunity for members of the public to address the Governing Board on items listed on the Agenda. Duration of comment is limited to three minutes. CONSENT AGENDA: Matters of routine approval including, but not limited to, Board meeting synopsis, payroll reports, referral of issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action. 1. Board Meeting Synopsis (March 27, 2018) Page 2. Budget to Actual (March) link to budget to actual, revenues & overtime reports Page 3. Revenues (March) Page 4. Overtime Report (March) Page PROPOSED ACTION: Motion to Approve Consent Agenda PRESENTATION: COMMITTEE REPORTS: 1. Special Finance Committee (March 10, 2018) Page 2. Special Personnel Committee (March 10, 2018) Page ACTION ITEMS: a. Old Business: Items from previous Board Meeting(s) that have not been resolved and require attention. None b. New Business: * INDICATES NO ATTACHMENT 1

2 1. Approval/Ratify Employment Contract for Executive Assistant to the Page Chief Executive Director* PRESENTATION/DISCUSSION/POSSIBLE ACTION: 1. Discussion Regarding the Future of the Conference and Training Center* INFORMATION: 1. Communications Center Statistics Page 2. Help Desk Statistics Page 3. Strategic Planning Update* CENTER REPORTS: Consolidation of Administrative, Operational and Technical Reports. 1. Chief Executive Director* 2. Communications Manager* 3. Medical Director* CORRESPONDENCE: 1. Letter From Scott Jones, Sheriff, Sacramento County, Regarding the Page Termination of RDLAP/RNC System Support Letter From William R. Hack, Fire Chief, Cities of Rocklin and Lincoln Cooperative Fire Services to Chairperson Maurice Johnson formally Requesting a Feasibility Study for Dispatch Services COUNSEL S REPORT: BOARD MEMBER COMMENTS: ITEMS FOR DISCUSSION AND POTENTIAL PLACEMENT ON FUTURE AGENDA: Page 39 CLOSED SESSION: Included on agenda as needed. 1. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Interim Chief Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local PERSONNEL ISSUES* Pursuant to California Government Code Section Employee Performance and Evaluation: Interim Chief Executive Director 3. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* a. Pursuant to California Government Code Section (b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential case *INDICATES NO ATTACHMENT 2

3 b. Pursuant to California Government Code Section (c) The Board will meet in closed session to discuss the initiation of litigation in one (1) potential case ADJOURNMENT: The next scheduled Board Meeting is May 22, Location: Sacramento Metropolitan Fire District, Armstrong Ave, Mather, CA Time: Distribution: Posted at: 9:00 a.m. Board Members, Alternates and Chiefs Administration Office DISABILITY INFORMATION: In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the Chief Executive s Office at (916) Notification at least 48 hours prior to the meeting will enable the Center to make reasonable arrangements to ensure accessibility to this meeting. POSTING: This is to certify that on April 17, 2018, I posted a copy of the agenda: -at Armstrong Ave Rooms # Mather, CA at Systems Parkway, Sacramento, CA on the Center s website which is: Clerk of the Board *INDICATES NO ATTACHMENT 3

4 GOVERNING BOARD MEETING March 27, 2018 GOVERNING BOARD MEMBERS Deputy Chief Chris Costamagna Assistant Chief Maurice Johnson Chief Mike McLaughlin City of Sacramento Fire Department Sacramento Metropolitan Fire District Cosumnes Community Services District GOVERNING BOARD MEMBERS ABSENT Division Chief Chad Wilson City of Folsom Fire Department COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Interim Chief Executive Director Kylee Soares Interim Communications Manager OTHERS IN ATTENDANCE Bob Kingsley Paul Zehnder Janice Parker Elizabeth Strong Julee Todd Casey Quintard Matthew Wooden Cindy Chao Jill Short Counsel, SRFECC Deputy Chief, Cosumnes Community Services District Administrative Analyst, SRFECC Supervisor, SRFECC Administrative Supervisor, SRFECC Operations Supervisor, SRFECC GIS Coordinator, SRFECC Financial Analyst, SRFECC Local 856 Representative 1. The meeting was called to order and roll call taken at 9:06 a.m. 2. The Pledge of Allegiance was recited. 3. There were no agenda update updates. 4. PUBLIC COMMENT None 5. CONSENT AGENDA: Matters of routine approval including, but not limited to, Board meeting synopsis, payroll reports, referral of issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action. A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to approve the consent agenda and Special Board Meeting minutes, March 12, Motion carried. 6. PRESENTATION: None 7. COMMITTEE REPORTS: AYES: City of Sacramento, Folsom, Sacramento Metro NOES: ABSENT: Cosumnes Community Services District ABSTAIN: March 27, 2018 Minutes 4

5 A. Finance Committee The Finance Committee met on March 14, A request to amend the agenda was made by Counsel. He removed three items from the Closed Session portion of the agenda: 2. PERSONNEL ISSUSES* Pursuant to California Government Code Section Action/Discussion to Appoint, Employ, Dismiss, Accept the Resignation of or Otherwise Affect the Employment Status of a Public Employee (1 case) Employee Performance and Evaluation: Chief Executive Director 3. PERSONNEL ISSUSES Pursuant to California Government Code Section The Board will meet in closed session to: Discuss employment contracts for: Contract Renewal for Administrative Services Manager: Contract Renewal for Executive Assistant to Ex. Dir.: Joyce Starosciak Wendy Crosthwaite 4. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* Pursuant to California Government Code Section (b) The Board will meet in closed session to discuss significant exposure to litigation. Two (2) potential cases Deputy Chief Costamagna had a scheduling conflict and was unable to be in attendance. The Preliminary Budget, FY 2018/2019, was briefly discussed. ICED Thuesen provided a copy of the Personnel Authorization Document for the Committee to review. He briefly discussed the various positions and said this document will become the baseline for future Personnel Authorization Documents and will be utilized during the creation of the FY 18/19 Budget. The recommendation was to bring this Personnel Authorization Document before the full Board for approval at the regular March Board Meeting. The Committee addressed the creation of a five year Strategic Plan for SRFECC. The next Strategic Planning Workshop will include representation from the Unions. Chief Rodriguez suggested that when establishing our future goals we keep in mind they should be realistic and attainable. The Committee also received an update in Closed Session regarding labor negotiations. B. Personnel Committee The Personnel Committee met on March 14, 2018, and discussed Policies and Procedures and provided some direction as to how to proceed to update them. The Personnel Authorization Document was reviewed and will be brought before the full Board for approval at the regular March Board Meeting. This document will become the baseline for future Personnel Authorization Documents and will be utilized during the creation of the FY18/19 Budget. The Committee discussed the Strategic Planning Document and felt it important to remember this should be a living document which incorporates future staffing needs, March 27, 2018 Minutes 5

6 8. ACTION ITEMS: facilities, marketing and messaging to the field and changes as necessary to maintain relevant goals. The suggestion was made to create committees to help establish the plan s goals. In Closed Session the Personnel Committee received updates on labor negotiations and two cases of potential litigation. No action was taken. Employment contract renewals were discussed for Executive Assistant and the Administrative Services Manager in Closed Session. The contract for the Executive Assistant was affirmed. The contract for the Administrative Services Manager was not renewed. The meeting was adjourned at 10:20 a.m. a. Old Business: Items from previous Board Meeting(s) that have not been resolved and require attention. None b. New Business: 1. Approval of Telecommunicators Week Proclamation CED Thuesen told the Board the Telecommunicators Banquet will be Friday, April 6 th. He said there will be many surprises throughout the week and invited our member agencies to come by and acknowledge our dispatch personnel and their67 many contributions to the JPA. Chief McLaughlin expressed his appreciation to all personnel of the Center. A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to approve the Telecomunicators Week Proclamation. AYES: City of Sacramento, Sacramento Metro, Cosumnes Community Services District NOES: ABSENT: Folsom ABSTAIN: Motion carried. 2. Approval/Recognition of Personnel Authorization Document CED Thuesen said this document establishes our current positions and will continue to be updated as needed and used in the preparation of fiscal year budgets. Assistant Chief Johnson said he was very excited to have this document and felt it was a great accomplishment as we have not had this type of document previously. A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to approve the Telecomunicators Week Proclamation. AYES: City of Sacramento, Sacramento Metro, Cosumnes Community Services District March 27, 2018 Minutes 6

7 NOES ABSENT: Folsom ABSTAIN: Motion carried. 3. Approval of Amendment to Contract With Hermocillo-Azevedo Strategic Communications, LLC The original contract had been set to expire on March 31, However, the scope of work will not have been completed by then and this amendment will extend it out through June 30, A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to extend the contract through June 30, AYES: City of Sacramento, Sacramento Metro, Cosumnes Community Services District NOES ABSENT: Folsom ABSTAIN: Motion carried. 9. PRESENTATION/DISCUSSION/POSSIBLE ACTION: None 10. INFORMATION: 1. Communications Center Statistics The statistics were contained in the Board packet. 2. Help Desk Statistics The statistics were contained in the Board packet. 3. OPST Banquet Announcement/Invitation A copy of the Banquet Announcement/Invitation was contained in the Board packet. 11. CENTER REPORTS A. Chief Executive Director Report 1. CED Thuesen said with the recent changes in management staff, Administration and Accounting will be reporting to him and Operations and IT will be reporting directly to Communications Manager Soares. 2. We are still working with MBS to complete our cost analysis. Eight agencies have been contacted and four of them have provided valuable information. We are hoping to have the analysis completed in the near future. March 27, 2018 Minutes 7

8 3. An operations meeting was conducted with our dispatch staff. In order to facilitate the dispatchers attending the meeting, dispatch Supervisors helped to cover the floor. CED Thuesen thanked Deputy Chief Costamagna for attending the meeting. 4. The Assistant City Manager, Colonel Collin, did a sit-along at the Center. After his visit he sent an letting us know what a good job he thought the dispatch center and its personnel were doing. 5. The Board-up RFP has been completed, with only one construction company inquiring as to why they had not been selected to participate in the program. 6. CED Thuesen attended an SRRCS Finance Meeting. SRRCS is anticipating a cost increase resulting in an approximate cost of $2,000 per console by This would be a significant increase to the Center s budget. The costs per portable radio will also increase, but no specific dollar figure has been mentioned. 7. Pro Q.A. is still moving forward and a workshop is being planned for the EMS Chiefs with Dr. Mackey. CED Thuesen received a preliminary cost of $100,000 from Northrup Grumman for the Pro Q.A. interface with CAD 8. The Accounting Team is working on the Preliminary Budget, FY 2018/2019. In addition we are looking at purchasing the HR module from Kronos. B. Communications Manager 1. IT has replaced two UPS systems. It has been an eight month planning process and phase I has now been completed. Help Desk Technician Kelson Patterson did a great job of orchestrating this replacement project. 2. The server for the Nice recording system was also replaced. 3. The GIS team had requests for more than 25 maps for use during the Sentinel Drill last week. 4. We have a scheduled CAD restart tomorrow and will transition from SRF2 back to SRF1. We anticipate no interruptions for service during this transition. 5. We are waiting for several quotes from Northrup Grumman. They provided a demo of their mobile solutions last week at our Communications Meeting. 6. Operations has been extremely busy as indicated by the statistics contained in the Board packet. However, Communications Manager Soares highlighted notable portions of the statistics. She told the Board that during the month of February we received 15,600 calls for dispatch service, but a total of 31,900 calls incoming/outgoing. We had ten life saves and 14 working fires, one of which was a fatality. 7. We had open recruitment for dispatchers and will be conducting an entry level written exam tomorrow, with successful candidates invited to oral interviews scheduled for April 4 th. March 27, 2018 Minutes 8

9 8. We had some ROSS orders that we filled in conjunction with the Sentinel exercise. While we did not staff OES Van 5264, we did facilitate its use at that event. 9. ROSS training has been scheduled for this week and we conducted Supervisor training last week. 10. We will be meeting to begin the process of updating our policies and procedures manual. Deputy Chief Costamagna thanked Center personnel for all of their assistance at the Sentinel Drill. He said the drill was the culmination of two years of planning. D. Medical Director No report. 12. CORRESPONDENCE None 13. COUNSEL REPORT None 14. BOARD MEMBER COMMENTS Deputy Chief Costamagna thanked everyone for their continued support. 15. ITEMS FOR DISCUSSION AND POTENTIAL PLACEMENT ON FUTURE AGENDA: 16. CLOSED SESSION 1. CONERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Chief Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local PERSONNEL ISSUSES* Pursuant to California Government Code Section Action/Discussion to Appoint, Employ, Dismiss, Accept the Resignation of or Otherwise Affect the Employment Status of a Public Employee (1 case) Employee Performance and Evaluation: Chief Executive Director 3. PERSONNEL ISSUSES Pursuant to California Government Code Section The Board will meet in closed session to: a. Discuss employment contracts for: Contract Renewal for Administrative Services Manager: Contract Renewal for Executive Assistant to Ex. Dir.: Joyce Starosciak Wendy Crosthwaite 4. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* Pursuant to California Government Code Section (b) The Board will meet in closed session to discuss significant exposure to litigation. Three (3) potential cases Closed session was convened at 9:35 a.m. March 27, 2018 Minutes 9

10 Open session was reconvened at 11:01 a.m. The Board received updates on labor negotiations and general direction was given. The Board discussed employee evaluation of Chief Executive Director; no action was taken. The Board received updates on two potential cases of anticipated litigation; no action was taken. 17. The meeting of the Governing Board was adjourned at 11:02 a.m. until the next Special Meeting of the Governing Board scheduled for 9:00 a.m., April 25, 2018, at Metro Headquarters, Armstrong Ave Rooms #320, Mather, CA Respectfully submitted, Janice Parker Clerk of the Board Maurice Johnson, Chairperson Chris Costamagna, Vice Chairperson March 27, 2018 Minutes 10

11 Sacramento Regional Fire/EMS Communications Center Fiscal Year Monthly Budget to Actual Report As of March 31, 2018 FY Expenses For Month Ending March 31, 2018 Salaries and Benefits 81.82% Other Communications Equipment and Services 10.14% Computer Services and Supplies 1.61% Facilities and Maintenance 2.22% Materials and Supplies Computer 0.62% Services and Equipmen t 0.56% Professional Services 1.29% Screening, Hiring, Training and Maintaining Staffing 1.90% Other Expenses 0.41% Budget to Actual FY As of March 31, 2018 Expenses FY 17/18 Budget YTD Expenses 03/31/18 % of YTD Expenses $ Under / (Over) Budget % Under/ (Over) Budget Salaries and Benefits 7,048,208 5,121, % 1,927,095 27% Materials and Supplies 56,300 38, % 17,711 31% Professional Services 192,270 80, % 111,757 58% Communications Equipment and Services 690, , % 55,644 8% Computer Services and Supplies 142, , % 41,539 29% Facilities and Maintenance 190, , % 51,683 27% Screening, Hiring, Training and Maintaining Staffing 85, , % (33,873) 40% Other Expenses 17,100 25, % (8,541) 50% Capital Outlay 354, % 354, % Total 8,776,257 6,259, % 2,517,015 29% 6/30/2016 8/31/

12 Sacramento Regional Fire/EMS Communications Center Fiscal Year Monthly Revenues Report As of March 31, 2018 FY Revenues For Month Ending March 31, 2018 Member Contribution 92.79% Reserves Capital Improvements 6.42% Other 0.79% Board Ups 0.20% CTC Command Catering 0.31% CTC Conference Room Rental 0.15% Revenues FY 17/18 As of March 31, 2018 FY 17/18 Preliminary Budget Revenue Received as of 03/31/18 Budget Remaining Member Contribution 8,003,132 8,003,132 OES Deployment 50,000 Metro E Reimbursement 20,000 Note 1 Reimb. Revene Backbone 86,125 Reimb. Revenue SETNA Training 3,000 Communications Services Other: Interest Income 6,000 6,066 Board Ups 24,000 17,475 CalCard Incentives 3,000 4,508 Admin Fee Backbone 800 CTC Conference Room Rental 11,500 12,570 CTC Command Catering 13,000 26,887 Miscellaneous 1, Reserve Capital Improvements 554, ,000 Total 8,776,257 8,625,288 *Numbers based on revenues received rather than revenues earned Note 1 Metro E Reimbursement is recorded as an offset to expense rather than as revenue 12

13 Sacramento Regional Fire/EMS Communications Center Fiscal Year Monthly Overtime Report As of March 31, FY Comparative OT Report Admin Staff As of March 31, 2018 July August September October November December January February March April May June FY FY FY FY FY Comparative OT Report Communications Staff As of March 31, July August September October November December January February March April May June FY FY FY FY FY OT Hours resulting from OES Deployment As of March 31, July August September October November December January February March April May June FY FY FY Please note that OT due to OES deployment is included in Admin and Communications Staff OT numbers 13

14 FINANCE COMMITTEE MEETING April 10, 2018 COMMITTEE MEMBERS: Chad Wilson Niko King COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Kylee Soares OTHERS IN ATTENDANCE Bob Kingsley Janice Parker Folsom Fire Department Sacramento City Fire Department Interim Chief Executive Director Interim Communications Manager Counsel, SRFECC Administrative Analyst 1. The meeting was called to order at 10:44a.m. 2. Chairperson Wilson requested that an item be added to the agenda as item #3 in Open Session: Transportation: Discussion of Additional Vehicle(s) for the Center 3. There was no public comment. OPEN SESSION: 1. Discussion of Preliminary Budget FY 2018/2019 ICED Thuesen provided a handout to the Committee for review. The handout highlighted increases in assessments for the member agencies in the budget for FY 2018/2019. Some of the increases were a result of incorporating into the budget, items that had been assessed separately in the previous fiscal year such as: the Medical Director, Metro E, Intterra, that had been previously funded by grant money, Pulse Point and an estimated West Net cost. Chairperson Wilson asked for more feedback regarding Intterra prior to our committing to fund it as a line item in the upcoming fiscal year. In addition there have been changes to our Cal PERS contributions; potential increase in salaries because of negotiations; as well as an addition of four dispatch personnel for this upcoming fiscal year. The cost of implementing Pro Q.A. will be taken from the CPI. 2. Discussion of Strategic Plan ICED Thuesen had collected copies of strategic plans from several Comm Centers to review and perhaps use as a model in the creation of our Strategic Plan. The preliminary document we received from MBS to determine costs per call for agencies wishing to join our JPA has been very helpful in providing insight into potential future Center needs. The strategic plan should focus on five years out, but have an eye on the larger 20-year picture. By projecting out, member agencies are better able to prepare funding mechanisms for future Center needs. The Committee felt that we should also review the JPA by-laws regarding contracted agencies as well as new member agencies and the volunteers with regard to cost per call assessments. ICED Thuesen will work with Assistant Chief Johnson to explore a facilitator to assist with the orchestration and creation of the Strategic Plan. 14

15 3. Transportation: Discussion of Additional Vehicle(s) for the Center The initial request had been for the procurement of three additional Center vehicles. ICED Thuesen said we no longer have a need for three vehicles, but rather a single additional vehicle, initially a hybrid sedan and then at a future date, a four-door truck, to supplement our existing transportation pool. The Committee recommended selling our current 12-passenger van and utilizing the revenue to purchase the 4-door truck and using the budgeted transportation funding to purchase the hybrid sedan at the same time. These two vehicles would be more beneficial to the Center than retaining a van we use very infrequently. All Center vehicles will have standard markings. CLOSED SESSION: 1. PERSONNEL ISSUES* Pursuant to California Government Code Section Action/Discussion to Appoint, Employ, Dismiss, Accept the Resignation of or Otherwise Affect the Employment Status of a Public Employee (1 case) Employee Performance and Evaluation: Chief Executive Director 2. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Interim Chief Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* Pursuant to California Government Code Section (b) The Board will meet in closed session to discuss significant exposure to litigation. Two (2) potential cases Closed session was convened at 11:18 a.m. Open session was re-convened at 12:07 p.m. The Committee discussed the evaluation of the Interim Chief Executive Director and no action was taken. The Committee received and update regarding labor negotiations and no action was taken. The Committee received an update on potential litigation of one case and no action was taken. ADJOURNMENT: The meeting was adjourned at 12:07p.m. until the next regularly scheduled Finance Committee Meeting - Tuesday, May 8, 2018 at 10:30 a.m. Respectfully submitted, Clerk of the Board Chad Wilson, Chairperson Chris Costamagna, Vice Chairperson 15

16 PERSONNEL COMMITTEE MEETING April 10, 2018 COMMITTEE MEMBERS Chief Mike McLaughlin Assistant Chief Maurice Johnson COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Kylee Soares OTHERS IN ATTENDANCE Bob Kingsley Janice Parker Cosumnes Community Services District Sacramento Metropolitan Fire District Interim Chief Executive Director Interim Communications Manager Counsel, SRFECC Administrative Analyst, SRFECC 1. The meeting was called to order and roll call was taken at 9:07 a.m. 2. Chairperson Chad Wilson added an item to the agenda: 3. Discussion of Additional Center Transportation. 3. There was no public comment. OPEN SESSION: 1. Discussion of Policies and Procedures We have no revised or new policies and procedures to bring before the committee. However, we have begun working on them. 2. Discussion of Strategic Plan The full Board had directed CED Thuesen to begin creating a strategic plan. We have copies of strategic plans from several Comm Centers on which to base our model, but we are seeking further direction on how to proceed. Assistant Chief Johnson said that Metro Fire had engaged the services of a facilitator to initiate the process, help to create long range goals and to keep everyone on track. Using a facilitator will also allow CED Thuesen to be an active participant in the creation of the document rather than simply a moderator. CED Thuesen will meet with Assistant Chief Johnson to secure a facilitator. The preliminary document we received from MBS to determine costs per call for agencies wishing to join our JPA has been very helpful in providing insight into potential future Center needs. Assistant Chief Johnson said that he had received an official request for a feasibility study for dispatch services from Rocklin/Lincoln Fire. He also suggested that we review the JPA by-laws regarding contracted agencies as well as new member agencies with regard to the difference in cost per call assessments. Committee members agreed that the strategic plan should focus on five years out, but have an eye on the larger 20-year picture. By projecting out, member agencies are better able to prepare funding mechanisms for future Center needs. CLOSED SESSION: * INDICATES NO ATTACHMENT 16

17 1. PERSONNEL ISSUES* Pursuant to California Government Code Section Action/Discussion to Appoint, Employ, Dismiss, Accept the Resignation of or Otherwise Affect the Employment Status of a Public Employee (1 case) Employee Performance and Evaluation: Chief Executive Director 2. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Interim Chief Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* Pursuant to California Government Code Section (b) The Board will meet in closed session to discuss significant exposure to litigation. Two (2) potential cases Closed session was convened at 9:41 a.m. Open session was reconvened at 10:37 a.m. The Committee discussed the performance evaluation of the Interim Chief Executive Director and no action was taken. The Committee received an update regarding labor negotiations. Direction was given, but no action was taken. The Committee received an update regarding potential anticipated litigation, but no action was taken. 5. ADJOURNMENT: The meeting was adjourned at 10:37 a.m. until the next regularly scheduled meeting of the Personnel Committee May 8, 2018 at 9:00 a.m. Respectfully submitted, Janice Parker Clerk of the Board Mike McLaughlin, Chairperson Maurice Johnson, Vice Chairperson * INDICATES NO ATTACHMENT 17

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30 CAD Incidents March, 2018 Total number of CAD incidents entered for March: 17,226 Average number of CAD incidents entered per day for March:

31 CAD Incidents March, 2018 Percent change March December annotates 2016/2017 Percentage change January-March annotates 2017/

32 SRFECC Telephony Performance Measure March 2018 The following data is the telephony performance measures for the Sacramento Regional Fire/EMS Communications Center (SRFECC) during the month of March, 2018 for all incoming and outgoing calls to and from the Center on lines, Seven-Digit Emergency (7DE) lines, Allied Agencies (i.e. Sacramento Police Dept.), Alarm Company lines, as well as Seven-Digit Administrative lines. Summary of Information During the month of March, 2018 dispatch staff processed 26,446 incoming calls and 7,911 outgoing calls for a total call volume of 34,357. Detailed Breakdown of Information Incoming Lines Emergency lines: 13,953 Seven-Digit Emergency lines (7DE): 3,994 Allied Agency/Alarm Companies: 3,164 Non-Emergency/Administrative (7DA) lines: 5,335 32

33 SRFECC Telephony Performance Measure March 2018 The following data represents incoming call distribution according to class of service. March totals: 13,953 incoming calls 33

34 SRFECC Telephony Performance Measure March 2018 Emergency Lines Answering Standard: NFPA-1221 (2016 Edition) According to NFPA-1221 (2016 ed.), Chp. 7, Sec. 7.4 Operating Procedures: Rule 7.4.1: Ninety-five percent of alarms received on emergency lines shall be answered within 15 seconds, and 99 percent of alarms shall be answered within 40 seconds. NFPA-1221 (2016 ed.) recommends that all calls received on emergency lines shall be answered within 15 seconds 95% of the time and 99% percent of emergency lines shall be answered within 40 seconds In March, the dispatch team answered all calls on emergency lines within 15 seconds 96.50% of the time and answered within 40 seconds 99.58%. The following chart represents the Emergency Lines Answering Standard under NFPA-1221 (2016 ed.), Chapter 7, Section 7.4 Operating Procedures, Rule for identifying the compliance performance ratings. 34

35 Emergency Medical Dispatching (EMD) Compliance Scores o Customer Service Score Average* (Baseline Requirement of 95%) Overall Customer Service Score MAR 18: 99.70% Overall Customer Service Score SEP 17 to MAR 18: 99.61% o Overall Compliance Score Average* (Baseline Requirement of 90%) Overall Compliance Score MAR 18: 99.47% Overall Compliance Score SEP 17 to MAR 18: 98.47% *Effective Emergency Medical Dispatch (EMD) practices are based on the consistent use of medically approved dispatch protocols. EMD or the Medical Priority Dispatching System (MPDS) is in part based on published standards of the International Academy of Emergency Dispatch (IAED) in consultation with the National Association of EMS Physicians (NAEMSP), the American Society for Testing and Materials (ASTM), the American College of Emergency Physicians (ACEP), the U.S. Department of Transportation (USDOT), the National Institutes of Health (NIH), the American Medical Association (AMA), and more than 30 years of research, development, and field testing throughout the world. Overall, the dispatch protocols are established by the IAED Board of Fellows, which is also responsible for setting the accreditation process of the International Academy. Per IAED, the Quality Improvement/Assurance standards require a consistent, cumulative MPDS incident case review of at or above the stated baseline percentage. 35

36 Emergency Medical Dispatching (EMD) Compliance Scores 16 Life Saves March On March 4th, Call Taker Janet Tracy, while utilizing effective EMD instructions assisted the reporting party in providing life-saving CPR instructions. 2. On March 7 th, Call Taker Jennifer Rooke, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 3. On March 8 th, Call Taker Angela Stefenoni, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 4. On March 10th, Call Taker Jourdan Hitchings, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 5. On March 17 th, Call Taker Laura Macias, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 6. On March 18th, Call Taker Denise Tackett, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 7. On March 18th, Call Taker Denise Tackett, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 8. On March 19th, Call Taker Theresa Miller, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 9. On March 24th, Call Taker Laura Macias, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 10. On March 25th, Call Taker Yvonne Vazquez, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 11. On March 25th, Call Taker Janet Tracy, while utilizing effective EMD instructions assisted the reporting party in providing life-saving CPR instructions. 12. On March 26th, Dispatcher Whitney Walker, while utilizing effective EMD instructions assisted the reporting party in providing life-saving CPR instructions. 13. On March 26th, Call Taker Chrissy Stockman, while utilizing effective EMD instructions assisted the reporting party in providing life-saving CPR instructions. 14. On March 26th, Call Taker Tim Goodnow, while utilizing effective EMD instructions assisted the reporting party in providing life-saving CPR instructions. 15. On March 29th, Call Taker Laura Macias, while utilizing effective EMS instructions assisted the reporting party in providing life-saving CPR instructions. 16. On March 31st, Call Taker Janet Tracy, while utilizing effective EMD instructions assisted the reporting party in providing life-saving CPR instructions. 36

37 Opened/Closed Records per Category Date range 03/01/ /31/2018 Generated on 04/17/ :56 Category Opened SRs Closed SRs Total (Opened - Closed) CAD Communications Facility GIS Hardware Information Only Intrado Phone System Profile Software Total March 2018 Closed Records Information Only 2% Intrado Phone System 4% Profile 4% Software 16% CAD 17% Communications 2% CAD Communications Facility 8% GIS Hardware Hardware 18% GIS 21% Facility 8% Information Only Intrado Phone System Profile Software 37

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