Board of Directors Regular Meeting. Monday, March 19, MST Conference Room One Ryan Ranch Road, Monterey. 10:00 a.m.

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1 Board of Directors Regular Meeting Monday, March 19, 2012 MST Conference Room One Ryan Ranch Road, Monterey 10:00 a.m. TRANSPORTATION: Ride Line 8 Ryan Ranch-Edgewater to MST Office 1. CALL TO ORDER 1-1. Roll call Pledge of Allegiance. 2. CONSENT AGENDA 2-1. Review highlights of Agenda. (Carl Sedoryk) These items will be approved by a single motion. Anyone may request that an item be discussed and considered separately Adopt Resolution recognizing Rosemary Bayles, Human Resources Generalist, as Employee of the Month for February, (Kelly Halcon) (pg. 1) 2-3. Adopt Resolution recognizing Richard Meza, Coach Operator, as Employee of the Month for March, (Robert Weber) (pg. 3) 2-4. Disposal of property left aboard buses. (Sonia Bannister) (pg. 5) 2-5. Minutes of the regular meeting of February 13, (Deanna Smith) (pg. 7) 2-6. Financial Report January, (Kathy Williams) (pg. 15) 2-7. Minutes from Public Hearing, Salinas, February 4, (Deanna Smith) (pg. 23)

2 2-8. Minutes from Public Hearing, Carmel, February 6, (Deanna Smith) (pg. 27) 2-9. Minutes from Public Hearing, Seaside, February 8, (Deanna Smith) (pg. 31) Minutes from Public Hearing, Prunedale, February 9, (Deanna Smith) (pg. 35) Community Stakeholder Survey. (Zoe Shoats) (pg. 37) Purchase One Replacement Engine. (Michael Hernandez) (pg. 43) End of Consent Agenda 3. SPECIAL PRESENTATIONS 3-1. February Employee of the Month Rosemary Bayles, Human Resources Generalist. (Kelly Halcon) 3-2. March Employee of the Month Richard Meza, Coach Operator. (Robert Weber) 3-3. Donation of Vehicle from Gil s Basketball Academy. (Carl Sedoryk) 3-4. Presentation by Majic Consulting: Onboard Passenger Survey and Attitude and Awareness (Non-Rider Telephone) Survey (Zoe Shoats) (pg. 45) 4. PUBLIC COMMENTS ON MATTERS NOT ON THE AGENDA Members of the public may address the Board on any matter related to the jurisdiction of MST but not on the agenda. There is a time limit of not more than three minutes for each speaker. The Board will not take action or respond immediately to any public comments presented, but may choose to follow-up at a later time, either individually, through staff, or on a subsequent agenda. 5. COMMITTEE REPORTS No action required unless specifically noted. 5-1 Finance Committee Minutes from February 13, (Deanna Smith) (pg. 49) 6. BIDS/PROPOSALS 7. PUBLIC HEARINGS

3 8. UNFINISHED BUSINESS 8-1 Adopt Accessible Taxicab Distribution Policy. (Tom Hicks) (pg. 53) 8-2 Adopt MST Bylaw changes re: election of officers, Article VI (b). (Carl Sedoryk) (pg. 59) 9. NEW BUSINESS 9-1 Authorize adding discounts for residential complexes serving the elderly and disabled to the Group Discount Program. (Zoe Shoats) (pg. 67) 10. REPORTS & INFORMATION ITEMS The Board will receive and file these reports, which do not require any action by the Board General Manager/CEO Report January, (pg. 69) TAMC Highlights February, (pg. 119) Washington D. C. Lobbyist report February, (pg. 123) State Lobbyist report February, (pg. 125) Staff trip reports. (pg. 127) Correspondence. (pg. 129) 11. COMMENTS BY BOARD MEMBERS Reports on meetings attended by Board members at MST expense (AB1234). 12. ATTACHMENTS 12-1 Disbursement Journal for January, (pg. 135) 13. ANNOUNCEMENTS 14. CLOSED SESSION As permitted by Government Code et seq. of the State of California, the Board of Directors may adjourn to Closed Session to consider specific matters dealing with personnel and/or pending possible litigation and/or conferring with the Board's Meyers- Milias-Brown Act representative Conference with property negotiators, Gov. Code (Parcel # APN , L.2.3, L.2.4.1, L.2.4.2, APN ). Agency

4 negotiator, Carl Sedoryk. Negotiating party, Monterey County Redevelopment Agency. (No enclosure) (Carl Sedoryk) 14-2 Conference with Legal Counsel-Litigation, Existing Litigation, Gov. Code (a). Landwatch v. County of Monterey. (Monterey Superior Court Case No. M113552). (No enclosure) (Carl Sedoryk) Conference with Legal Counsel-Litigation, Existing Litigation, Gov. Code (a). ArrivalStar S.A. and Melvino Technologies Limited, Plaintiffs, v. Monterey-Salinas Transit Corporation, Defendant (CV ), an action filed in U.S. District Court for the Northern District of California (San Francisco). (No enclosure) (Carl Sedoryk) 14-4 General Manager Performance Evaluation, Gov. Code (b) - (No enclosure) (K. Halcon) 15. RETURN TO OPEN SESSION Report on Closed Session and possible action. 16. ADJOURN NEXT MEETING DATE: April 9, 2012 in MST Conference Room. NEXT AGENDA DEADLINE: March 27, 2012 Materials related to an item on this agenda submitted to the Board after distribution of the agenda packet are available for public inspection at the Monterey-Salinas Transit Administration office at 1 Ryan Ranch Road, Monterey, CA during normal business hours. Upon request, MST will provide written agenda materials in appropriate alternative formats, or disability-related modification or accommodation, including auxiliary aids or services, to enable individuals with disabilities to participate in public meetings. Please send a written request, including your name, mailing address, phone number and brief description of the requested materials and preferred alternative format or auxiliary aid or service at least 5 days before the meeting. Requests should be sent to Deanna Smith, MST, One Ryan Ranch Road, Monterey, CA or dsmith@mst.org.

5 Monterey-Salinas Transit Corporation Board of Directors Regular Meeting March 19, 2012 MST Conference Room One Ryan Ranch Road, Monterey Immediately following regular meeting of MST Board of Directors. TRANSPORTATION: Ride Line 8 Ryan Ranch-Edgewater to MST Office 1. CALL TO ORDER 1-1. Roll call. 2. PUBLIC COMMENTS ON MATTERS NOT ON THE AGENDA Members of the public may address the Board on any matter related to the jurisdiction of MST but not on the agenda. There is a time limit of not more than three minutes for each speaker. The Board will not take action or respond immediately to any public comments presented, but may choose to follow-up at a later time, either individually, through staff, or on a subsequent agenda. 3. CLOSED SESSION As permitted by Government Code et seq. of the State of California, the Board of Directors may adjourn to Closed Session to consider specific matters dealing with personnel and/or pending possible litigation and/or conferring with the Board's Meyers-Milias-Brown Act representative. 3-1 Conference with Legal Counsel-Litigation, Existing Litigation, Gov. Code (a). ArrivalStar S.A. and Melvino Technologies Limited, Plaintiffs, v. Monterey-Salinas Transit Corporation, Defendant (CV ), an action filed in U.S. District Court for the Northern District of California (San Francisco). (No enclosure) (Carl Sedoryk) 4. RETURN TO OPEN SESSION 4-1 Report on Closed Session and possible action.

6 5. ADJOURN Upon request, MST will provide written agenda materials in appropriate alternative formats, or disability-related modification or accommodation, including auxiliary aids or services, to enable individuals with disabilities to participate in public meetings. Please send a written request, including your name, mailing address, phone number and brief description of the requested materials and preferred alternative format or auxiliary aid or service at least 5 days before the meeting. Requests should be sent to Deanna Smith, MST, One Ryan Ranch Road, Monterey, CA or dsmith@mst.org

7 Agenda # 2-2 March 19, 2012 Meeting ROSEMARY BAYLES FEBRUARY 2012 EMPLOYEE OF THE MONTH WHEREAS, each month Monterey-Salinas Transit recognizes an outstanding employee as Employee of the Month; and WHEREAS, the Employee of the Month is recognized for their positive contribution to MST and to the entire community; and WHEREAS, Rosemary Bayles began her career with MST as a Human Resources Generalist in August of In her first year, Rose has helped in creating new efficient, stream lined processes within the Human Resources Department; and WHEREAS, Rosemary Bayles re-vamped the Leaves of Absences processes by auditing files and developing a database to track the leaves. She established a protocol of keeping in touch with employees and obtaining timely status updates. These new processes bridged the gap between employees, payroll and the department supervisors; and WHEREAS, Rosemary Bayles assisted and led the recruitment efforts in filling over 30 vacant or newly created positions in She was instrumental in creating a new assessment for mechanic applicants and developing new recruitment guidelines when working with hiring managers. These tactics have led to finding the right applicant for the positions; and THEREFORE BE IT RESOLVED that the Board of Directors of Monterey-Salinas Transit recognizes Rosemary Bayles as Employee of the Month for February 2012; and BE IT FURTHER RESOLVED that Rosemary Bayles is to be congratulated for her excellent work at Monterey-Salinas Transit. THE BOARD OF DIRECTORS OF MONTEREY-SALINAS TRANSIT PASSED AND ADOPTED RESOLUTION this 19 th day of March Fernando Armenta Chairman Carl G. Sedoryk Secretary 1

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9 Agenda # 2-3 March 19, 2012 Meeting Richard meza march 2012 EMPLOYEE OF THE MONTH WHEREAS, each month Monterey-Salinas Transit recognizes an outstanding employee as Employee of the Month; and WHEREAS, the Employee of the Month is recognized for their positive contribution to MST and to the entire community; and WHEREAS, Richard Meza began his career as a Coach Operator with Monterey-Salinas Transit in June of 2009; and WHEREAS, Richard Meza was recently recognized for two years of consecutive safe driving. He is safe, on-time, and continues to provide a high level of customer service; and WHEREAS, Richard Meza recently finished working six months within the Operations Department as a Temporary Operations Supervisor providing added support in Operations when needed most. Many employees have been very positive in their comments with respect to his level of cooperation and professionalism while he served in that role; and THEREFORE BE IT RESOLVED that the Board of Directors of Monterey-Salinas Transit recognizes Richard Meza as Employee of the Month for March 2012; and BE IT FURTHER RESOLVED that Richard Meza is to be congratulated for his excellent work at Monterey-Salinas Transit. THE BOARD OF DIRECTORS OF MONTEREY-SALINAS TRANSIT PASSED AND ADOPTED RESOLUTION this 19 th day of March Fernando Armenta Chairman Carl G. Sedoryk Secretary 3

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11 Agenda # 2-4 March 19, 2012 Meeting To: From: Subject: Board of Directors Sonia Bannister, Office Administrator Disposal of unclaimed property left on bus St. Vincent de Paul (Seaside) 2 water bottles 1 apron 1 make up bag 2 sunglasses 1 head phone 1 scarf 2 caps 1 lunch box 1 book 2 backpacks 1 jacket 3 cell phones To be disposed 2 backpacks 2 credit cards 1 lunch bag 1 hat 1 water bottle 2 notebooks 2 keys MST makes an attempt to contact the owners of Lost and Found items. If the items are unclaimed after 30 days, they are added to the above list. 5

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13 Agenda # 2-5 March 19, 2012 Meeting BOARD OF DIRECTORS MINUTES OF THE REGULAR MEETING MONTEREY-SALINAS TRANSIT February 13, CALL TO ORDER Chair Armenta called the meeting to order at 10:00 a.m. in the MST Conference Room and Director Clark led the Pledge of Allegiance. Present: Fernando Armenta Kristin Clark Alan Cohen Libby Downey Alvin Edwards John Huerta, Jr. Susan Kleber Frank O Connell David Pendergrass Sergio Sanchez Karen Sharp Patricia Stephens Absent: Maria Orozco County of Monterey City of Del Rey Oaks City of Pacific Grove City of Monterey City of Seaside City of Greenfield City of King City of Marina City of Sand City City of Salinas City of Carmel-by-the-Sea City of Soledad City of Gonzales Staff: Carl Sedoryk General Manager/CEO Angela Dawson Accountant Mark Eccles Director of IT Mike Gallant Planning Manager Kelly Halcon Director of Human Resources & Risk Management Hunter Harvath Asst. General Manager/Finance & Administration Michael Hernandez Asst. General Manager/COO Tom Hicks Mobility Manager Michelle Overmeyer Grants & Compliance Analyst Deanna Smith Executive Assistant to the GM/CEO Robert Weber Director of Transportation Services Kathy Williams General Budget & Accounting Manager Carl Wulf Facilities Manager Ben Newman Risk & Security Manager Sonia Bannister Office Administrator 7

14 Others: Dave Laredo General Counsel/De Lay & Laredo Heidi Quinn De Lay & Laredo Margaret Davis Friends of the Fort Ord Warhorse Bryan Sperber CSUMB Student Therese Potter CSUMB Student Bill Weigle Retired L. Telase Retired David Ford Retired Kay Cline Retired Diane Cotton Retired Lynn Hamilton Retired Greg Furey Retired Jean Donnelly Retired David Donnelly Retired Steve Ecklund Retired Steven Judd MST Fred Watson CSUMB/Marina Lisa Deas Backcountry Horsemen of CA Jason Campbell Seaside Resident Susan Campbell Seaside Resident Eric Petersen Citizen Lance Atencio MV Transportation Jim Fink Citizen, MST Customer Susan Pruea Teacher Sharon Hack Transit Rider Apology is made for any misspelling of a name. 2. CLOSED SESSION 2-1 Conference with property negotiators, Gov. Code (Parcel # APN , L.2.3, L.2.4.1, L.2.4.2, APN ) Agency negotiator, Carl Sedoryk. Negotiating party, Monterey County Redevelopment Agency. (No enclosure) (Carl Sedoryk) 2-2 Conference with Legal Counsel-Litigation, Existing Litigation, Gov. Code (a). Landwatch v. County of Monterey. (Monterey Superior Court Case No. M113552) (No enclosure) (Carl Sedoryk) 2-3. General Manager Performance Evaluation, Gov. Code (b) - (No enclosure) (K. Halcon) Public Comment Margaret Davis stated that the Board should represent the public. Ordinary people need access to public land for recreation, and the public was promised a continuous trail from beach to BLM land. She opposes the Whispering Oaks project. 8

15 Susan Pruea read two limericks and a devotional excerpt on sin. She opposes the Whispering Oaks project. John Hutchison stated he was petitioner number 18,000 opposing Whispering Oaks development. He called out Mr. Sedoryk and challenged him to a hiking debate with members of the media acting as mediators. An unnamed student of CSUMB can t believe the selfishness of MST and does not support the development. Brian Sperber disputed the accuracy of site alternative evaluations and opposes the development. Fred Watson believes Whispering Oaks is a valuable habitat for numerous species. Other sites are preferable and available. Jason Campbell believes the development is the wrong course for MST and the public. He believes alternative site evaluations are flawed. Paul Wolf stated that he speaks for numerous people and the more he told people about the project, the more they opposed it. Director Huerta arrived at 10:15 a.m. Lynn Hamilton does not want the trail to go by a bus yard. She believes the Marina Airport is preferable. Steve Ecklund can t understand why MST would want to build at Whispering Oaks because it is not easy to get there. Bill Weigle addressed Mr. Sedoryk and requested his resignation. He believes Mr. Sedoryk wasted $4 million dollars prematurely, is disingenuous regarding alternative sites, and is ignoring the public. Diane Cotton stated that the FORA plan s intent was to build on blighted areas, and Whispering Oaks is not blighted. She stated she will chain herself to an oak tree if the project continues. Eric Petersen opposes Whispering Oaks. He asked for MST to start over and look for a new site. Sharon Hack is surprised that MST is fighting the public. Kay Cline questioned whether a consolidated facility is even necessary. She thinks that three sites might be a good idea, and read a poem by an eighth grade student. 9

16 Lisa Daes represents 3,000 equestrians and hates to see the Cavalry Trail severed. Jim Fink stated that he researched this issue last July and believes the public who opposes the project are misinformed. He believes LandWatch has acted fraudulently. He supports the Whispering Oaks project. Close Public Comment 3. RETURN TO OPEN SESSION 3-1. Report on Closed Session and possible action. Item 2-3 was postponed until March 19, No reportable action was taken on any item. 4. CONSENT AGENDA 4-1. Review highlights of Agenda. (Carl Sedoryk) Mr. Sedoryk read the highlights of the agenda. 4-2 Adopt Resolution recognizing Rosemary Bayles, Human Resources Generalist, as Employee of the Month for February, (Kelly Halcon) 4-3 Disposal of property left aboard buses. (Sonia Bannister) 4-4 Minutes of the regular meeting of January 9, (Deanna Smith) 4-5 Financial Report November and December, (Kathy Williams) 4-6 Claim Rejection Cruz, Sebolino, King, and Herrera. (Ben Newman) 4-7 Approve Resolution (Attachment 1) authorizing the filing of a grant application with the Monterey Peninsula Foundation. (Michelle Overmeyer) 4-8 Minutes from Public Hearing - January 23, (Deanna Smith) 4-9 Minutes from Public Hearing January 24, (Deanna Smith) 4-10 Fremont-Lighthouse BRT Modification to Contract. (Hunter Harvath) Public Comment None Due to time constraints, item 4-2 was pulled from the agenda. Director Huerta made a motion to approve the consent agenda excepting item 4-2 and was seconded by Director Stephens. The motion carried unanimously. 10

17 5. SPECIAL PRESENTATIONS 5-1 February Employee of the Month Rosemary Bayles, Human Resources Generalist. (Kelly Halcon) 5-2 Donation of Vehicle from Gil s Basketball Academy. (Carl Sedoryk) All presentations were postponed until the March 19 Board meeting. 6. COMMITTEE REPORTS 6-1 Planning & Operations Minutes from January 9, (Deanna Smith) 7. BIDS/PROPOSALS None. 8. PUBLIC HEARINGS 8-1 Conduct Public Hearing for FY 2012 Program of Projects. Adopt FY 2012 Program of Projects and authorize the filing of appropriate grant applications with the Federal Transit Administration and Caltrans. (Hunter Harvath) Mr. Harvath directed the Board to page 49 of the agenda and stated that the hearing was noticed according to MST policy and federal requirements. He stated that funds received will be used for operations and planning. Public Comment None Director Clark made a motion to adopt the FY 2012 Program of Projects and authorize the filing of appropriate grant applications with the Federal Transit Administration and Caltrans and was seconded by Director Stephens. The motion carried unanimously. 8-2 Conduct Public Hearing for Proposed spring 2012 service reductions. (Hunter Harvath) Mr. Harvath stated that today s public hearing is the seventh in a series of public hearings conducted throughout the MST service area. In November, MST received information on an unexpected reduction in state funding levels of approximately $600,000. Next year, the shortfall could be as much as $1.3 million dollars. Mr. Harvath highlighted the proposed elimination of weekend and holiday discount fares for all riders except those who are under 18, over 65, active military, those will disabilities, and Medicare card holders. He provided a PowerPoint presentation detailing all proposed service reductions and ridership data. He stressed that reductions were spread across all service areas. Implementation of the reductions is scheduled for late April

18 Director Clark asked how much money will be saved by eliminating the discount fares. Mr. Harvath stated that savings are expected to be approximately $200,000 during FY Savings will be less for the remainder of FY Director Huerta asked if the service reductions will result in MST driver layoffs. Mr. Harvath stated that MST does not plan to reduce its driver force. The regular attrition of drivers will balance out labor expenses. Director Edwards asked if staff had looked over all public comments including those placed on the dais. Mr. Harvath stated that staff had read and considered all comments, and that exceptions have been made for several requests. He emphasized that some public requests were for additional service, but that the nature of service reductions mandate that cuts must be made. Reductions are primarily to service areas and routes with low ridership, and a fair distribution of service area reductions was attempted. Director Edwards stated that most public comments are received after changes are made. Mr. Harvath stated that numerous attempts to inform the public and encourage participation in public hearings were made, including requests for phone or written comments from those who could not attend. Mr. Sedoryk stated that the most effective method of informing riders of proposed changes and meeting times comes from the car cards placed in MST buses. Public Comment Mr. Fink asked that the two questions he submitted in his regarding changes to Line 13 and Line 16 be answered. He stated that if the Line 8 mid-day route is cut, there will be no way for transit riders to return home from attending MST Board meetings. Sharon Hack stated that Sacramento is increasing service and she does not understand why Monterey needs to reduce service. She thinks the overall changes are creative, but thinks the weekend changes will be confusing. She believes the fares are too low and should be tied to the cost of fuel. She suggested a car free website with information on how to successfully navigate the transit system. She believes that more marketing is effective in encouraging public transportation use among the public. Close Public Comment Mr. Harvath stated that he appreciated Ms. Hack s comments and would look into her suggestions. He stated that Sacramento has a local sales tax for transportation that provides additional funding; Monterey County does not and has failed in its last three attempts to pass a tax measure. He assured Mr. Fink that the Line 8 changes would still allow for transportation to and from MST Board meetings. Line 28 will run hourly after 7:00 p.m. Line 16 from CSUMB will run on Lightfighter Drive, and he assured that Line 29 to 55, from Prunedale to San Jose, will run effectively. Director Downey made a motion to approve the proposed fare and service changes for spring 2012 and was seconded by Director Huerta. The motion carried unanimously. Director Huerta stated that he supports the effort to pass a local sales tax to support public transportation. 12

19 Director Edwards thanked MST for making the effort to hold a public hearing in Seaside. Director Armenta thought that holding the hearing at Northridge Mall on a Saturday was a good idea and asked staff to try to encourage those walking in and around the mall to attend next time. 9. UNFINISHED BUSINESS 9-1 Authorize the purchase of Bus Rapid Transit Shelters. (Michael Hernandez) Mr. Hernandez stated that the purchase of shelters is fully funded by the Very Small Starts program and Proposition 1B. He displayed a photo of the shelter prototype and stated that the project has a fall 2012 completion goal. Director Sanchez asked for the cost per shelter and what would be done with the shelters that would be replaced. Mr. Hernandez stated that three shelters would be placed in Sand City and one in Seaside. All old shelters will be placed in areas without shelters. The eleven foot shelters cost $28,105 and the double sized shelters cost $59,800. Directors Kleber and Sharp were concerned that they would not properly protect from the elements and only had seating for two people. Mr. Hernandez stated that the shelters were not designed to be weather-proof, but they do provide shelter from rain. The eleven foot shelter seats two people and provides a covered area for one wheelchair. The double shelter has more seating. Public Comment Mr. Fink asked if the shelters will be able to accommodate a Light Rail system. Ms. Hack encouraged bike hooks at shelters. Close Public Comment Mr. Harvath stated that the proposed Light Rail system is slated to run along the Del Monte corridor in Monterey, not the Fremont corridor being used for BRT. He confirmed that all shelters have bike racks and MST buses can store bikes. Director Armenta encouraged MST staff to make sure that South County is considered for new projects, shelters, and other transit-related enhancements. 10. NEW BUSINESS None. 13

20 11. REPORTS & INFORMATION ITEMS 11-1 General Manager/CEO Report TAMC Highlights December, 2011 and January, Washington D. C. Lobbyist report December, 2011 and January, State Lobbyist report December, 2011 and January, Staff trip reports Correspondence. 12. PUBLIC COMMENTS ON MATTERS NOT ON THE AGENDA Mr. Fink thanked the MST driver who assisted him on New Year s Eve when he fell while disboarding a bus. 13. COMMENTS BY BOARD MEMBERS 13-1 Reports on meetings attended by Board members at MST expense (AB1234). 14. ATTACHMENTS 14-1 Disbursement Journal for November and December, ANNOUNCEMENTS 16. ADJOURN p.m. There being no further business, Chair Armenta adjourned the meeting at 12:22 14

21 Agenda # 2-6 March 19, 2012 Meeting To: From: Board of Directors Kathy Williams, General Accounting & Budget Manager Subject: Financial Reports January 2012 RECOMMENDATION: 1. Accept report of January 2012 cash flow presented in Attachment #1 2. Approve January 2012 disbursements listed in Attachment #2 3. Accept report of January 2012 treasury transactions listed in Attachment #3 4. Accept financial statements for the month of January 2012 in Attachment #4 FISCAL IMPACT: The cash flow for January is summarized below and is detailed in Attachment #1. Beginning balance January 1, 2012 $ 5,606, Revenues 2,155, Disbursements <2,448,418,65> Ending balance January 31, 2012 $ 5,312, POLICY IMPLICATIONS: Disbursements are approved by your Board each month and are shown in Attachment #2. Detail of the disbursements is attached as agenda item Treasury transactions are reported to your Board each month, and are shown in Attachment #3. Financial statement are provided for your review in Attachment #4. 15

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29 PUBLIC HEARING Northridge Mall Community Room 796 Northridge Mall, Salinas, CA February 4, :00 p.m. 1. CALL TO ORDER 23 Agenda # 2-7 March 19, 2012 Meeting Hunter Harvath called the meeting to order at 12:04 p.m. in the Northridge Mall Community Room. Staff: Hunter Harvath Asst. General Manager/Finance & Administration Deanna Smith Executive Assistant to the GM/CEO Michael Hernandez Asst. General Manager/COO Miriam Gutierrez Customer Service Representative Christy Sugabo Paratransit Eligibility Specialist Public: Leonie Lear MST Rider Abi Koch MST Rider Roland MV Transportation Tony Paredes MST Rider Chris Rubrecht MST Rider Apology is made for any misspelling of a name. 2. PRESENTATION OF PROPOSED SERVICE REDUCTIONS Mr. Harvath introduced himself and MST staff, welcoming all members of the public. Mr. Harvath gave a PowerPoint presentation, focusing on all proposed service changes to the Salinas area. He explained that only 30% of MST s operating costs are covered by passenger fares with the other 70% coming from state and federal funding. Anticipated reductions of $600,000 to $1.3 Million in funding from the State of California and the Federal Government require MST to reduce bus service to maintain a balanced budget. Mr. Harvath stated that the discounted fares on Sundays and Holidays would now only be offered to those aged 65 and older, 18 and under, Medicare card holders, active military, and those with disabilities. 3. PUBLIC COMMENT Leonie Lear and Abi Koch stated that Lines 41 and 49 often run late. Ms. Lear stated that reductions in Line 41 will affect her ability to maintain her work schedule and might result in job loss. She requested that the 9:20 p.m. service be maintained in order

30 to keep her job. Mr. Harvath stated that MST would be able to maintain the 9:20 p.m. service and that he would recommend to the only the elimination of the 10:20 p.m. service to the Board of Directors. He stated that the Board of Directors will be presented with proposed service changes and all public comments on Monday, February 13, Once the changes are approved, new Rider s Guides will be printed and distributed in time for the anticipated April 28, 2012 service changes. Tony Paredes and Chris Rubrecht, members of the public, arrived at 12:21 p.m. Mr. Harvath ensured them that when he completed his presentation he would discuss their concerns individually. Ms. Lear asked why Line 29 route costs an additional dollar. Mr. Harvath stated that the fares for long distance routes cost more, while the shorter routes cost less. Ms. Koch asked why Line 24 Grapevine Express was now serving Carmel-bythe-Sea. Mr. Harvath stated that the Carmel City Council unanimously requested the service. Ms. Koch provided a detail of her commute route which includes numerous route changes to make it to and from Carmel on weekdays. Mr. Harvath stated that Line 7 was the only line with substantial changes and that her routes would be affected by only five or ten minutes. Ms. Koch stated that most of the MST drivers were very kind and helpful and that she liked the safety of riding the bus. She stated that some drivers wait more that the two minute wait period in between stops, which is sometimes an inconvenience for those with tight schedules. Ms. Koch and Ms. Lear were satisfied with the information and concluded their comments. Mr. Rubrecht requested information on the Line 20 weekend route and stated that he rides the 11:15 p.m. to go home on Saturday. Mr. Harvath stated that there would be no changes to the 11:15 service. Mr. Rubrecht asked if Line 43 would remain the same as he uses this route both weekdays and weekends. Mr. Harvath suggested he use Line 23 on the weekend instead of Line 43 to get to the South Main Street and East Romie Lane corridors. Roland asked if there would be the same number of trips on Line 23 to King City. Mr. Harvath stated that there were some changes to Line 23 taking place immediately but that he would have to double check before he could provide accurate information. Mr. Paredes informed MST staff that he was hearing impaired. He was assisted personally by Miriam Gutierrez and Mr. Harvath, who helped him communicate his concerns in written format. Mr. Paredes occasionally rides Line 41 at 10:20 p.m, but mostly earlier in the evening. Mr. Harvath stated that unfortunately, due to low ridership, the 10:20 p.m. route will be cut, but the 9:20 p.m. route will remain. After some discussion, it became apparent that Mr. Paredes would qualify for a courtesy card and other fare discounts because of his disability. Mr. Paredes stated that he could not afford to pay for a doctor s evaluation and purchases his fares as he boards. Mr. 24

31 Paredes contact information was taken, and he was told that someone would be contacting him personally to make sure he obtains all of the discounts for which he is eligible. He was also assured that he would be provided the support he needs to fill out applications and obtain his discount cards. Roland of MV Transportation asked Mr. Harvath to go over all proposed changes to MV service routes. The following information was provided for MV service changes: Line 1: Line 2: Line 8: No changes No changes to express Service during rush hour only. 6:19 a.m., Saturday and Sunday service eliminated. Line 13: Will serve Del Rey Oaks on Saturday and Sunday to compensate for no service on Line 8. Lines 9: No changes to MV service. Line 10: No changes to MV service. Line 24: City of Carmel wants Line 24 to serve downtown Carmel. Service loop into neighborhood in Carmel Valley eliminated due to low/no ridership. No service into The Barnyard. Line 7: Eliminate service. Line 4: Extend to CHOMP. Line 16: No changes to MV service. Will serve Wal-Mart after 10:00 a.m. Line 22: Service eliminated for Off-Season. Will operate from Memorial Day to Labor Day. Line 27: Will most likely keep service with MV Transportation and will continue on weekdays only. Line 25: Small buses will continue to serve this line. CSUMB has expressed interest in larger buses, but may not be able to afford the cost differential compared to the minibuses. Trolleys: Carmel grant funding has run out. Salinas grant funding runs out in April. Pacific Grove has funding to run for another year. Monterey is still funded. Line 78: Service depends on Federal funding. On Call: Possibly adding Soledad in summer of Roland requested that On Call Service to Forest and Beach be highlighted on MST map as it is designated for Cardoza and Crescent. Cristy Sugabo asked why On Call Service was not available between Gonzales, Greenfield and King City. Mr. Harvath stated that with the large service area, taking service to King City, for instance, would mean that the buses were out of the main service area for long periods of time. Currently, funding is not available to expand service. Roland asked if MST could provide service to the Soledad Prison. Mr. Harvath stated that Mr. Gallant has met with officials, but to date possibility of service is only 25

32 being discussed. Roland also asked if service in Marina OnCall will be extended beyond Gigling Rd. Mr. Harvath stated that the further MST goes out of the core area, primary service would necessarily be reduced. Miriam Gutierrez asked if the new Hartnell East Campus in the Alisal District would be able to take part in the Free Fare Zone. Mr. Harvath stated that the current funding from Hartnell College pays only for free fares at the Alisal and Homestead bus stops. In order to offer this option, Hartnell College would have to pay more to cover the costs. Miriam and Roland informed Mr. Harvath that buses were also picking up free fares at College Drive, which is not a designated bus stop for free fares. Mr. Harvath will research this. 4. ADJOURNMENT There being no further business, Mr. Harvath adjourned the meeting at 1:13 p.m. 26

33 Agenda # 2-8 March 19, 2012 Meeting PUBLIC HEARING Sunset Center Chapman Room San Carlos St. and 9 th Ave., Carmel, CA February 6, :00 p.m. 1. CALL TO ORDER Hunter Harvath called the meeting to order at 6:00 p.m. in the Sunset Center Chapman Room. Staff: Hunter Harvath Asst. General Manager/Finance & Administration Deanna Smith Executive Assistant to the GM/CEO Sally Cota Customer Service Representative Carl Sedoryk General Manager/CEO Public: Patricia Colgrove MST Rider Jen Dunn MST Rider Chris Harrold Carmel Valley Resident Edeen Hill MST Rider Kim Mitchell MST Rider Jacqueline Dupree MST Rider Apology is made for any misspelling of a name. 2. PRESENTATION OF PROPOSED SERVICE REDUCTIONS Mr. Harvath introduced himself and MST staff, welcoming all members of the public. Mr. Harvath gave a PowerPoint presentation, focusing on all proposed service changes to the Carmel area. He explained that only 30% of MST s operating costs are covered by passenger fares with the other 70% coming from state and federal funding. Anticipated reductions of $600,000 to $1.3 Million in funding from the State of California and the Federal Government require MST to reduce bus service to maintain a balanced budget. Mr. Harvath stated that the discounted fares on Sundays and Holidays would now only be offered to those aged 65 and older, 18 and under, Medicare card holders, active military, and those with disabilities. Mr. Harvath took comments and questions from members of the public, assisting them individually as necessary. Mr. Harvath mentioned that the City of Carmel has requested that Line 24 Carmel Valley-Grapevine Express, serve downtown Carmel as well as the Carmel Valley corridor. 27

34 3. PUBLIC COMMENT Jen Dunn stated that ridership on Line 4 is low. As a way to increase ridership and provide a service to elderly MST riders who are members of the Carmel Foundation, she suggested moving the bus stop at Monte Verde to Lincoln. Monte Verde is very steep and elderly riders have stopped taking lunch at the Foundation because it is too difficult to walk up Monte Verde for transportation. Since there is no parking at the Carmel Foundation, if this change was made, they could park at the Crossroads and catch the bus on Lincoln. She suggested that the route run from Monte Verde to 9 th Avenue, taking Lincoln to 8 th and then back to Monte Verde. Melissa McKenzie is the contact at the Foundation. Ms. Dunn requested that MST drivers stop before pulling in to the Monterey Transit Center to change the destination signage. She also requested that they stop putting the Out of Service signs on before entering the transit center. Ms. Dunn mentioned that the bus shelter at Devendorf Park be checked because the City of Carmel has secured a trash can in the sheltered area designated for wheelchairs. This causes those in wheelchairs to have to wait in the rain. She mentioned that the current schedule makes it difficult to take the bus to MST Board meetings. Patricia Colgrove asked why some drivers write down passenger info as well as recording the info electronically. Mr. Harvath stated that MV Transportation operates the mini buses and requires both manual and electronic rider tallies. She requested early service on Line 4 to CHOMP. Edeen Hill stated that she takes the bus into Carmel Rancho every morning to do her banking before opening her store in downtown Carmel at 10:00 a.m. With the elimination of service between 9:08 a.m. and 10:08 a.m. she will not be able to keep her schedule. She requests that MST consider keeping service during this hour. Mr. Harvath stated that he will work with staff to see if this request can be accommodated. Ms. Dunn stated that tourists sit in the bus shelter at the Crossroads at Rio Rd. waiting for a bus. She requests signage stating service times for this stop, and directing them to the kiosk across the street. Ms. Colgrove stated that the mini buses have terrible suspension. Ms. Dunn stated that she is pleased that service from Carmel to CHOMP will be increased to seven days per week instead of five. Tourists use Line 4 and 24 to get from the park to Carmel Mission, but she is never able to tell them what time the bus picks up for the Mission. She requests info in the Rider s Guide specific to service to Carmel Mission. 28

35 Ms. Hill states that she used to travel to Del Monte Center and Monterey on Line 5 in the evening, but she is no longer going out because it is dark and late at Carmel Rancho and she frequently sits alone at the bus stop. She stated that no one uses the late night service at Carmel Rancho to Carmel. The current route has added almost an hour to the trip since Line 11 was eliminated. She suggested going down Carpenter to serve those who live further away from Ocean Avenue. Ms. Dunn suggested making a right on Carpenter down to Devendorf Park, taking 6 th Street to a right on Junipero, making a left on Ocean Avenue back up to the highway, then into Carmel Rancho. Ms. Mitchell is very disappointed that Line 11 has been eliminated. She stated that many buses run empty and riders are dropped off in crime-ridden areas. She suggested keeping track of ridership before continuing service. Mr. Harvath displayed ridership data and stated that MST uses ridership data extensively to determine route changes. The public generally agreed that Line 11 should be reinstated throughout the day instead of only during peak periods. Ms. Dunn stated that if Line 8 is reduced, the public will not be able to ride public transit to attend MST Board meetings. Mr. Sedoryk stated that staff will re-examine this issue. Mr. Harvath stated that Lines 9 and 10 is a lifeline service for hospitality workers. Line 7 will be eliminated because Line 4 will provide service to CHOMP. This change will eliminate duplication of service. Ms. Dunn stated that Lines 91, 92, and 93 are viewed by bus drivers as a Pacific Meadows service. They will not stop at 6 th and Mission even if there are riders waiting at the stop. Ms. Dupree works late and must walk all the way up Ocean for bus service. She stated that Line 11 would pick her up at the bottom of Ocean and drop her off at Carpenter which is closer to her home. Mr. Harvath stated that suggested changes to late night service on Line 5 should accommodate her. She asked if Line 13 would still serve Ryan Ranch. Mr. Harvath stated that the 6:19 a.m. service will be eliminated, but there are no changes to the afternoon route. On Saturday and Sunday, there will be no service into Ryan Ranch, but will instead serve Del Rey Oaks and Garden Rd. Members of the public expressed concern about homeless people who loiter at Monterey Transit Center and at the bus stop at Del Monte Center. Mr. Sedoryk stated that Monterey Transit Center is a city park and that MST is not allowed to employ security at this location. They request that the bus stop locations are evaluated for safety. Mr. Harvath stated that he will be meeting with City of Monterey Police Department on February 8 and will discuss this issue with them. Concern was also expressed regarding homeless riders who loiter day and night on MST buses. 29

36 Ms. Dunn stated that Del Monte Center security does not remove the chain at their entrance early in the morning. This causes the bus to be late. Ms. Mitchell stated that bus drivers often leave early. Mr. Harvath stated that this is never acceptable and encouraged that complaints be submitted so it can be taken care of. Ms. Dunn requested better signage for Line 24 on Rio Road, at 6 th and Mission, and at the bus stops on Lighthouse and Fountain Avenues. She also requested a bench at the stop at Fountain. Ms. Mitchell asked why small buses do not serve areas with low ridership. Mr. Harvath stated that all MST buses are in service and there are no extra small buses available. Ms. Colgrove stated that MST bus drivers complain about driving 12 hours per day. She also asked why she must pay an extra.50 cents on Line 22 to Big Sur even though she has a bus pass. Mr. Harvath stated that some of the longer routes have been designated as regional routes. Ms. Dupree requests that Line 11 be reinstated. Mr. Sedoryk elaborated on state and federal funding for transit and stated that Monterey County does not have a sales tax measure to offset reduced government funding. 4. ADJOURNMENT There being no further business, Mr. Harvath adjourned the meeting at 7:10 p.m. 30

37 Agenda # 2-9 March 19, 2012 Meeting PUBLIC HEARING Oldemeyer Center Blackhorse Room 986 Hilby Avenue, Seaside, CA February 8, :00 p.m. 1. CALL TO ORDER Hunter Harvath called the meeting to order at 6:05 p.m. in the Oldemeyer Center Blackhorse Room. Staff: Hunter Harvath Asst. General Manager/Finance & Administration Deanna Smith Executive Assistant to the GM/CEO Miriam Gutierrez Customer Service Representative Carl Sedoryk General Manager/CEO Public: Dora Trujillo MST Rider Alex Almazon MST Rider Jim Fink MST Rider Alvin Edwards Seaside Council Member and MST Board Member Apology is made for any misspelling of a name. 2. PRESENTATION OF PROPOSED SERVICE REDUCTIONS Mr. Harvath introduced himself, welcoming all members of the public. With only two members of the public present, Mr. Harvath spoke individually to each, highlighting specific PowerPoint slides that related to service reductions on routes used by those present. He explained that anticipated reductions of $600,000 to $1.3 Million in funding from the State of California and the Federal Government require MST to reduce bus service to maintain a balanced budget, and that reductions were being made to all MST service areas. Mr. Harvath stated that the discounted fares on Sundays and Holidays would now only be offered to those aged 65 and older, 18 and under, Medicare card holders, active military, and those with disabilities. 3. PUBLIC COMMENT Ms. Trujillo stated that she is a regular customer of MST and that she takes both Lines 4 and 24 regularly. She is pleased that Line 24 will now be serving downtown Carmel as she commutes from Seaside to Carmel and Carmel Valley daily. She requested a bench at the bus stop in front of the Hacienda on Carmel Valley Road. 31

38 Ms. Trujillo stated that she occasionally rides Line 55 and that she is pleased there will be no changes. She is disappointed that Line 11 has been eliminated. She stated that she must pay $20 for a taxi every Sunday to ride from Monterey to Seaside in the late evening because of service reductions on Lines 9 and 10. She requested that a 9:15 p.m. service be added to Line 9 or Line 10 on Sunday evening. She also stated that the bus driver on Line 9 often honks for the Line 24 bus to pick her up, but it often passes her by. Ms. Trujillo asked if MST makes their decisions about service reductions based on ridership data. Mr. Harvath stated that ridership data is extensively used in making decisions and explained PowerPoint slides that detailed ridership data. He stated that staff will make an effort to add a late night route on Sundays. Ms. Trujillo stated that she liked the route changes on Lines 8 and 16. She stated that she has missed the Line 4 bus because the driver was early and did not wait for her. She did call MST when this happened and they sent someone to pick her up. Mr. Harvath apologized, stating that it is not acceptable for buses to leave early or ignore customers. He encouraged her to call MST Customer Service whenever she has a problem like this. Mr. Edwards asked if complaints made by citizens at a recent MST Board meeting regarding previous route changes have been taken care of. Mr. Harvath stated that as of Saturday, most problems with these routes have been addressed, especially connection issues with Pacific Grove and Carmel Valley buses. Mr. Fink arrived at 6:34 p.m. after other members of the public had left. He presented Mr. Harvath with a copy of an detailing his comments and suggestions. He stated that he will attend the MST Public Hearing on Monday, February 13, and asked Mr. Harvath to review his comments prior to the meeting. He stated that he firmly believes that fare increases should be considered over service reductions. He prefers alternative #1 to alternative #2 on proposed changes to Lines 1 and 2. Mr. Fink requested that Line 43 be retained seven (7) days per week, because he needs the route to attend church at St. Ansgar s. Mr. Harvath stated that ridership is too low to justify this route on Sunday. Mr. Fink requested a flag drop in front of St. Ansgar s Lutheran Church on San Joaquin Street in Salinas. Mr. Fink requested staff look into route discrepancies on Line 7. Mr. Harvath stated that he is aware that there are some problems with the route and will have staff research the problem. Mr. Fink requested that the MST Rider s Guides include interline information in the right hand margins. Sacramento Regional Transit s Rider s Guides are printed with this information and it is very helpful. Mr. Harvath will check the guides and consider adding this information. 32

39 4. ADJOURNMENT There being no further business, Mr. Harvath adjourned the meeting at 6:45 p.m. 33

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41 Agenda # 2-10 March 19, 2012 Meeting PUBLIC HEARING Prunedale Library Community Room Moro Rd., Prunedale, CA February 9, :00 p.m. 1. CALL TO ORDER Staff arrived at 5:30 p.m. and waited until 6:35 p.m. for members of the public to arrive. Staff: Hunter Harvath Asst. General Manager/Finance & Administration Deanna Smith Executive Assistant to the GM/CEO Sally Cota Customer Service Representative Michael Hernandez Asst. General Manager/COO Public: None. Apology is made for any misspelling of a name. 2. PRESENTATION OF PROPOSED SERVICE REDUCTIONS There being no members of the public present, the presentation was not delivered. None. 3. PUBLIC COMMENT 4. ADJOURNMENT There being no further business, Mr. Harvath adjourned the meeting at 6:35 p.m. 35

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43 Agenda # 2-11 March 19, 2012 Meeting To: From: Subject: Board of Directors Zoé Shoats, Marketing Analyst 2011 Community Stakeholder Survey RECOMMENDATION: Receive report on the 2011 Community Stakeholder Survey. FISCAL IMPACT: None. POLICY IMPLICATIONS: MST surveys stakeholders annually in its service area to gauge knowledge of and opinions regarding this agency. DISCUSSION: In January 2012, approximately 471 surveys were distributed to community stakeholders including elected officials, governmental agencies, social service organizations, private citizens, and representatives from private industries such as hospitality, agriculture and construction. A total of 35 surveys were returned and yielded the following highlights: Familiarity with MST s services: Respondents were most familiar with MST s regular fixed route service and Line 24 Carmel Valley Grapevine Express, with the MST Trolley in Monterey ranking third and MST On Call in Gonzales ranking fourth most familiar. Of MST s special event services, respondents were most familiar with service to First Night Monterey and Monterey County Fair. Service to events at Laguna Seca, the Monterey Jazz Festival, Monterey Bay Blues Festival, and the California International Airshow Salinas were notable. Only four respondents were familiar with mobility programs including RIDES ADA Paratransit. When rating MST s attributes from excellent to very poor, the following areas were rated on a scale of one to five (with one as very poor and five as excellent) as follows: Safety of service 4.3 Helpfulness of staff 4.3 Staff knowledge 4.2 Staff professionalism

44 Overall impression of MST s administration 4.2 Overall impression of MST s services 4.1 Quality of service 4.1 Value of service 4.1 MST s representation of itself in the community 4.0 Perceived value of transit in the community 3.7 Convenience of service 3.6 When ranking MST s priorities adding frequency to existing routes ranked highest with adding new routes second and add capacity to existing routes third. When asked how to meet local transportation needs, the following alternatives were rated on a scale of one to five (with one as least effective and five as most effective ) as follows: Buses 4.4 Improved roads 4.2 More vanpools/carpool incentives 3.9 More dedicated bike lanes 3.8 Bus rapid transit 3.7 Rail 3.5 New roads 3.0 When asked if respondents would support a new local sales tax dedicated to funding public transit and transportation services, 73% of respondents said they would support it while 27% said they would not. As a follow-up question, individuals who would support the new tax were asked what percentage would be appropriate. Thirty percent of respondents would support a ¼ percent increase, 35% would support a 1/8 percentage increase, 22% would support a 1/10 percent increase, and 13% were undecided. Attachment: 2011 Community Stakeholder Survey 38

45 ATTACHMENT COMMUNITY STAKEHOLDER SURVEY RESULTS (35 Responses) 1. Which of MST s services are you familiar with? (22) Regular fixed-route buses Mobility Programs: (3) Line 12 & 14 Naval Postgraduate School (4) MST RIDES ADA Paratransit (7) Line 23 Salinas - King City (0) Travel Training (12) Line 24 Carmel Valley Grapevine Express (4) Senior / Disabled Taxi Vouchers (9) Line 55 Monterey - San Jose Express (4) Lines Carmel Senior Shuttle (5) Lines Presidio of Monterey (5) Lines 82 & 83 Fort Hunter Liggett Special Event Services: MST Trolley: (9) Laguna Seca (7) Carmel-by-the-Sea Trolley (7) California International Airshow Salinas (2) CSUMB Otter Trolley (12) First Night Monterey (9) Monterey Trolley (9) Monterey Jazz Festival (5) Pacific Grove Trolley (7) Monterey Bay Blues Festival (2) Salinas Trolley (12) Monterey County Fair (1) Salinas Holiday Parade of Lights MST On Call: (1) Sand City West End Celebration (1) Marina (8) Gonzales (6) Greenfield (2) King City 2. What do you believe to be MST s annual ridership? (5) Less than 1 million (10) 1 million - 2 million (3) 2 million 3 million (1) 3 million 4 million (7) 4 million 5 million (4) Over 5 million 3. Please rate the following: Excellent 5 Good 4 Fair 3 Poor 2 Very Poor 1 Average Overall impression of MST s services Convenience of service Quality of service

46 Safety of service Value of service Overall impression of MST s administration Helpfulness of staff Staff knowledge Staff professionalism MST s representation of itself in the community Perceived value of transit in the community Do you or your employees use MST? Yes (20) No (13) 5. Are you aware of the tax incentives provided to employers who provide transit passes to their employees? Yes (18) No (13) If you would like to learn more, please provide your contact information. (no contact information given) 6. What do you believe should be MST s highest priorities? (Please rank in order of importance) (2) Add new routes* (3) More special event shuttles (6) Add frequency to existing routes* (3) Upgrade vehicles (2) Add capacity to existing routes* (6) Improve customer service (6) Cut routes* (7) Improve public image of MST (1) Other *Where / What? Improve cost & also availability of reduced cost passes. We used to sell them to our staff via payroll deduction, but had to stop. Some of our staff were reselling them. Clearly there s a community need for better pricing on monthly passes & better access availability to purchase them. Carmel Valley later. Service between South Salinas & Monterey. To / from CSUMB. Redesign routes to meet consumer needs Carmel Valley / Laureles Grade 40

47 7. In order to meet local transportation needs in Monterey County, please rate the following alternatives: Most Effective Least Effective 1 Average Score Rail Buses New roads Improved roads More dedicated bike lanes More vanpools / incentive for carpoolers Bus Rapid Transit (Road and traffic signal improvements that provide faster bus service) Comments: We need light rail from Monterey to Bay Area (San Jose). I am not in favor of cutting route 4 in Carmel. Consumers still depend on autos. 8. Community sector that you represent: (9) Private Citizen (1) Private industry (0) Agribusiness (14) Government (1) Elected official (5) Education (4) Hospitality (1) Health / Social services (2) Construction/Developer (2) Other Organization (optional): TAMC CSUMB 9. While Monterey County does not currently have local sales taxes for transit/transportation, nearly 90% of the population of the state of California lives in counties that do have such local sales taxes. In that regard, would you support a new local sales tax for Monterey County that would be dedicated to funding public transit for the community at large including transportation services for the elderly and disabled? Yes (24) No (9) If yes, what percentage of sales tax would be appropriate? 1/4 percent (7) 1/8 percent (8) 1/10 percent (5) Undecided (3) 41

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49 Agenda # 2-12 March 19, 2012 Meeting To: From: Subject: Board of Directors Michael Hernandez, Assistant General Manager/COO Purchase One Engine Replacement RECOMMENDATIONS: Authorize the purchase of one (1) replacement engine for MST s heavy-duty diesel fleet from Valley Power Systems. FISCAL IMPACT: $30, Funding is available in MST s capital budget. POLICY IMPLICATIONS: Your Board approves all purchases that exceed $25,000. DISCUSSION: MST operates 80 heavy-duty clean diesel coaches. The bulk of the fleet (76 buses) are Gillig coaches, the remaining four are newer MCI coaches. MST has 29 buses, or 36% of the fleet, that are currently eligible for retirement under FTA requirements to operate heavy-duty buses for 12 years or 500,000 miles. A replacement engine is required for coach 1124, a model year 2003 Gillig with approximately 338,000 miles. Coach 1124 experienced a catastrophic gear train failure damaging the engine. This is the second engine failure within several weeks. When engines fail MST purchases a rebuilt engine from either the engine manufacturer or an after market distributer. Given the overall age of our fleet with 29 coaches in excess of 500,000 miles, it is anticipated that additional engine replacements may be required in the coming year. The replacement of this engine is essential in order for MST to meet its obligations for transit service. MST has applied for the Federal Transit Administrations State of Good Repair grant to replace the 29 coaches eligible for retirement; however, we are in a nationwide competition with other transit properties for these limited funds. 43

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51 Agenda # 3-4 March 19, 2012 Meeting To: From: Subject: Board of Directors Zoé Shoats, Marketing Analyst Attitude and Awareness (Non-Rider) & On-Board Passenger Surveys RECOMMENDATION: Receive presentation by Majic Consulting staff on the 2011 MST Attitude and Awareness (Non-Rider) Survey and the 2011 MST On-Board Passenger Survey. FISCAL IMPACT: None. POLICY IMPLICATIONS: These surveys measure customer satisfaction, one of MST s four key business Drivers, and are consistent with the customer and market focus component of MST s business model. DISCUSSION: Public transit agencies regularly conduct passenger and non-passenger surveys to gauge opinions of customers and to find out information about those individuals who do not currently take public transit. This data can then be used to improve services for existing passengers as well as to increase ridership by marketing MST more effectively to non-riders. The last comprehensive passenger and non-passenger surveys were conducted in the fall of At the October 10, 2011 meeting, your Board approved a contract with Majic Consulting to conduct the 2011 MST Attitude and Awareness Survey of non-riders and the 2011 MST On-Board Passenger Survey. During November and December 2011, 376 randomly selected non-passengers participated in a telephone survey (94 in Spanish). Also, 567 passengers (98 in Spanish) were interviewed aboard MST buses and at transit facilities. The conclusions of the surveys are summarized in an attachment. For a more detailed review of the survey results, Belynda Johnson, Managing Director of Majic Consulting, will report to your Board the findings and highlights of this project. 45

52 Attachment: Attitude and Awareness (Non-Rider) and 2011 On-Board Passenger Survey Results 46

53 ONBOARD RIDER SURVEY RESULTS M S T O n b o a r d R i d e r S u r v e y M O N T E R E Y - S A L I N A S T R A N S I T Overall, the average survey respondent was an employed, English speaking white female, years of age, who has lived in Monterey County for more than 10 years and has some college education. She rents a residence in Seaside or Marina and has a household income of less than $10,000. She has either a valid driver s license or owns a motor vehicle, but not both. The average respondent has been using MST for less than one (1) year, but rides the service five (5) or more times per week because she did not have a car available. Both the economic downturn and the September 17 th service reductions did not affect the average rider s use of the service. The average rider finds the service to be a value with respect to her distance traveled and the cost of travel. The average survey respondent typically pays her MST bus fare using cash and only uses one bus for the purpose of her trip, which was either going to or coming from work. The average respondent has access to the internet at home, but has not visited the MST website within the past 60 days. The average respondent indicates she would ride more often if MST offered more frequent service. Driver Safety was rated the highest of all of MST s listed attributes. The average respondent agrees that the new fareboxes are more convenient and also speed-up boarding time. The statement that public transit is good for the community was the statement that resonates the most with the average respondent. In spite of frequently using cash to pare for her bus fare, the average respondent is aware that she can purchase an MST bus pass online. She was also familiar with the fare price prior to boarding the bus. The average respondent typically learned about MST service announcements on the bus and is most likely to plan her trip on MST by using the MST Bus Riders Guide, even though she is aware that she can plan her bus trip by using Google Transit on MST s website. The Monterey Trolley service is the MST service that the average respondent is most familiar with. Overall, the average MST respondent is not interested in having MST serve new locations. However, the location that received the most interest as a potential new location for MST to serve is Downtown Santa Cruz. Page 5

54 M S T C o m m u n i t y S u r v e y M O N T E R E Y - S A L I N A S T R A N S I T COMMUNITY SURVEY RESULTS Overall, the average community survey respondent was an English speaking white female over the age of 65, with a college degree, who has lived in Monterey County for more than 10 years. She lives in Salinas in a household where there are more than two licensed drivers and has a household income of more than $100,000 per year. While the average community survey respondent has access to the internet at home, she has not visited MST s website. Television is the average community survey respondent s favorite form of media and she engages in it for fewer than four hours a day. The average community survey respondent estimated that the MST daily bus fare is $2.00. Additionally, the average community survey respondent believed that MST s annual ridership was fewer than one (1) million passengers per year. Out of all of MST s services, the average community survey respondent was most familiar with MST Local Bus Routes. The economic downturn had not affected the average community survey respondent s decision to ride the bus. The average community survey respondent s reason for not riding the bus was because she needed her car during the day. Closer bus stops was the most common request and most important service improvement according to the average community survey respondent. According to the average community survey respondent, extending the commuter rail from San Jose to Salinas and increase bus service for residents had virtually equal results in regard to future traffic problems. Additionally, she felt that building more roads was the worst solution to dealing with future traffic problems. The average community survey respondent was familiar with MST s local routes and felt that MST provided mobility for both low-income residents and persons with disabilities/seniors. However, she did not feel that MST improved parking availability or reduced traffic congestion. Page 1

55 Agenda # 5-1 March 19, 2012 Meeting MONTEREY-SALINAS TRANSIT BOARD OF DIRECTORS FINANCE COMMITTEE MINUTES February 13, :00 a.m. One Ryan Ranch Road, Monterey Present: Fernando Armenta Frank O Connell Karen Sharp Susan Kleber Patricia Stephens County of Monterey City of Marina City of Carmel-by-the-Sea City of King City City of Soledad Staff: Carl Sedoryk General Manager/CEO Angela Dawson Accountant Hunter Harvath Asst. General Manager/Finance & Administration Michael Hernandez Asst. General Manager/COO Deanna Smith Executive Administrative Assistant/Deputy Secretary Kathy Williams Accounting and Budget Manager Kelly Halcon Director of Human Resources & Risk Management Michelle Overmeyer Grants Analyst Other: Dave Laredo General Counsel/De Lay and Laredo 1. Call to Order. Chair Armenta called the meeting to order at 9:00 a.m. and roll call was taken. 2. Public comment on matters not on the agenda. None. 3. Review of FY2012 Mid Year Operating Results and recommend budget adjustments. Kathy Williams presented the operating results covering the period of July 1, 2011 through December 31, She reminded the committee that while MST is over budget on revenue for this period, MST reports on accrual basis; therefore, not all cash has been received to date. She highlighted that MST s expenses are over budget with labor costs contained. Marketing expenses are over budget by $30,000 due to studies and surveys, including consulting fees. Services are also over budget, while fuel costs 49

56 are under budget. Insurance is over budget, in part because CalTIP deductibles are difficult to project. The final YTD Actual Operating Results places MST over budget by $788,000. She believes that much of this will be balanced by the effects of the proposed April 2012 service reductions. Director Stephens arrived at 9:08 a.m. Director Armenta asked for more explanation on the revenue and expense overages. Ms. Williams explained that, fortunately, the diesel sales tax revenue has exceeded budget expectations. Mr. Sedoryk explained that while diesel tax revenue has previously been budgeted annually, revenue expectations are now reported quarterly. This change makes it difficult to accurately budget on an annual basis. If total revenue from this source remains over budget, the surplus could be used for capital investments or toward establishing a reserve fund. Additionally, expenses have been incurred because of required bus maintenance resulting from approximately 30% of the MST fleet either at or overdue for replacement. Director O Connor asked why the YTD totals on page 2 for overtime are not stated. Mr. Harvath explained that overtime is built in to the totals for wages as a weighted average including overtime and training salary expenses. Director Kleber arrived at 9:14 a.m. 4. Review of Capital Budget and Funding Availability. Ms. Williams stated that while MST still has $600,000 in its Capital Budget, there really are no funds for bus replacement or major capital expenses. Most of the budget is required for safety-related needs, and all revenue is being used to support essential facility-related operations. There remains over $2 million dollars in defined project needs because of budget shortfalls which does not include deferred bus purchases. Grants remain the primary resource for all bus purchases. Mr. Sedoryk stated that the capital funds are in effect the only reserve fund MST currently has. Director Armenta asked what the bus sinking fund was. Mr. Sedoryk stated that this is a fund designed to allocate funds for the replacement of MST large buses. Mr. Harvath stated that MST has applied for federal grants for bus replacement, but have been unsuccessful so far. With federal earmarks now forbidden, federal funding for this purpose is very difficult to obtain. 5. Status of cash flow. Mr. Harvath stated that MST is basically floating the federal government $2.5 million dollars in allocated funding. This federal funding represents 35% of MST s annual budget, and the funding delays have required MST to take no-interest loans from TAMC to make payroll. He stated that the Board must make some tough decisions about MST s levels of service moving forward, as he believes the situation in Washington, DC, is expected to worsen this year. He stated that 90% of the state s 50

57 population live in counties that have a sales tax measure that directly support public transportation. Monterey County is in the 10% without any direct local funding from its constituents. 6. Discuss need/desirability of a reserve policy. Mr. Sedoryk stated that with the formation of the Monterey-Salinas Transit District, we are now able to hold funds in reserve. He encouraged the Board to discuss a policy for establishing a reserve fund and for setting an acceptable amount of reserves. Director Stephens asked if a 3 month reserve was still an established industry standard. Mr. Sedoryk stated that other districts have anywhere from 15% to 30% of their operating budget set aside for reserves. Santa Cruz Metro holds a 6 month reserve. A 3 month reserve fund for MST would equate to approximately $7 million dollars. He reminded the Board that MST needs to fund a capital budget at the same time. Director Sharp agreed that a 3 month reserve is a good idea. Mr. Sedoryk suggested that the Board establish the policy and reserve amount prior to next year s fiscal budget process. Director Stephens stated that, unfortunately, the public will probably not be supportive of a sales tax measure until they feel the pain of reduced transportation service. Director Armenta asked when the Finance Committee will meet again. Mr. Harvath stated that the Finance Committee will meet again in May and the FY 2013 proposed budget will be presented to the Board for approval in June. Mr. Sedoryk also stated that it will be time to work on a new Strategic Plan in January of Director Kleber suggested a policy that required MST to set aside one month of reserves each year for three years to reach the 3 month reserve goal without being unrealistic. Mr. Sedoryk thought this was an excellent suggestion. Director Armenta stated that he supported the concept of accepting pain now as opposed to delaying it. 7. Review FY 2012/13 budget schedule and assumptions. Mr. Harvath suggested adding reserves to budget expectations and reminded the Board that federal law prohibits MST from cutting services to its RIDES program. He stated that local gas tax revenue seems to be ticking upward. 8. Adjourn. There being no further business, Chair Armenta adjourned the meeting at 9:49a.m. 51

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59 Agenda # 8-1 March 19, 2012 Meeting To: From: Subject: Board of Directors Hunter Harvath, Assistant General Manager Finance & Administration Accessible Taxis Distribution Policy RECOMMENDATION: 1. Adopt policy for distributing accessible taxi vehicles purchased by MST into local taxi fleet operations. 2. Authorize General Manager/CEO to implement accessible taxi cab program and execute lease agreements with successful applicants who qualify for receipt of vehicles. FISCAL IMPACT: Potential lease revenues of $9,000 per vehicle over 5 years. POLICY IMPLICATIONS: Your board is responsible for approving policies that ensure proper utilization of MST assets in compliance with state and federal regulations. DISCUSSION: In late 2009, MST received a federal New Freedoms grant in the amount of $207,360 to purchase wheelchair accessible taxis. Among the goals of the New Freedoms program is to assist the mobility needs of seniors and persons with disabilities who do not qualify for MST s RIDES paratransit program, which is an existing federal mandate under the Americans with Disabilities Act. New Freedoms funds can also support programs (such as same day service) that exceed ADA requirements for the benefit of MST s existing RIDES customers. Subsequently, in the spring of 2011, MST received additional federal New Freedoms grant funds in the amount of $250,000 to purchase additional wheelchair accessible taxis. While the grant funds cover 80% of the cost of the vehicle purchases, MST has pledged 20% of its local capital dollars to purchase these vehicles. In October 2011, your Board approved the purchase of the first three accessible taxi vehicles, which are specially customized Dodge minivans. Now that MST has worked through some procurement issues with Caltrans, which administers these federal New Freedoms grant funds on behalf of small urban and rural transit agencies like MST, the first three of these accessible taxi minivans have been delivered and are ready to be deployed into service. 53

60 In coordination with rules and regulations of the federal New Freedoms program, staff is proposing for your Board s consideration the following policy that will govern the development of procedures through which these vehicles can be made available fairly and equitably to local taxi providers to offer same day transportation services to elderly and disabled customers, some of whom may need a wheelchair accessible vehicle. Once allocated a vehicle(s), the company would sign a five-year lease contract with MST providing a monthly payment of $150, for a total of $9,000 over the life of the lease. At the end of the five-year lease period, the vehicle would revert back to MST for disposal at its discretion. For example, your Board could decide to sell the vehicle at auction, to redeploy it somehow in MST s mobility services, offer it back to the taxi provider for a nominal fee, or disposed of by some other method as your Board sees fit. The lease contract would include certain provisions that would ensure the vehicle would be used in compliance with all state and federal regulations. For example, the taxi company would have to give disabled passengers and seniors priority to hire the vehicle before it could be used to carry other passengers. As such, MST would have contract language that requires the taxi provider to give first priority to MST emergency calls for accessible transportation, second priority to a holder of an MST taxi voucher who requires an accessible vehicle, and third priority to a member of the general public with a disability requiring an accessible vehicle, before responding to a member of the general public without a disability. The federal New Freedom grant also requires that a taxi company have a policy of shared-rides. And, MST would insist that the taxi provider participate in training on assisting customers with disabilities and special needs provided by MST or its designee. Other terms and conditions regarding maintenance would be enforced through the lease contract, as Caltrans requires that, as the recipient of these grant funds, MST is liable for the maintenance, repair and continued good condition and operability of the vehicle. Staff will work with MST s legal counsel to finalize these terms and conditions into a lease contract document that will be made available to prospective participants in the accessible taxi program. Staff seeks Board adoption of the attached Accessible Taxicab Distribution Policy and authorization of the General Manager/CEO to enter into lease agreements with successful applicants of the Accessible Taxicab program. Once adopted by your Board, staff will implement a competitive process for distribution of the vehicles that will include the following elements with the program: 1. MST would solicit applications from local taxi companies using the Monterey County Regional Taxi Authority (RTA) mailing list. Interested companies would complete and submit the application to MST staff for consideration. 2. All applicant companies must be in full compliance with the RTA to be considered for the Taxi Lease Program, including all drivers and vehicles. 54

61 3. MST staff would screen all applicants and score them according to their abilities to provide prompt and reliable service according to the requirements of the program. 4. Extra consideration would be given to companies with a documented history of serving seniors and persons with disabilities with a user-friendly dispatch system and with technology that provides security and payment options. 5. An initial lottery of qualified applicants would select up to 3 providers. The 3 vehicles currently on hand would be distributed such that at least one of the three is based on the Peninsula and another of the three is based in Salinas. 6. If/when additional taxis are delivered to MST, a second solicitation and lottery would be conducted based on the number of vehicles available. Depending upon the number of qualified applicants, a company with a significant presence in both communities would be eligible to receive more than one accessible taxi, if available. 55

62 ATTACHMENT 1 DRAFT MST Accessible Taxicab Distribution Policy PURPOSE MST s Accessible Taxicab Distribution Policy is designed so that vehicles can be made available fairly and equitably to local taxi providers to offer same day transportation services to elderly and disabled customers, some of whom may need a wheelchair accessible vehicle. The Accessible Taxicab Distribution Policy provides a framework for creating procedures to fairly and equitably allocate vehicles purchased by MST to local taxi providers to offer same day transportation services to elderly and disabled customers, some of whom may need a wheelchair accessible vehicle; ensure the vehicle would be used in compliance with all state and federal regulations; and, allow MST to recover an appropriate percentage of its local share of capital dollars to purchase of these vehicles. ACCESSIBLE TAXICAB DISTRIBUTION POLICY To promote the fair and equitable allocation of vehicles purchased by MST to local taxi providers to offer same day transportation services to elderly and disabled customers, some of whom may need a wheelchair accessible vehicle; ensure the vehicles used remain in compliance with all state and federal regulations; and, allow MST to recover an appropriate percentage of its local share of capital dollars to purchase of these vehicles, staff shall implement procedures and programs that require: 1. MST solicits applications from local taxi companies using the Monterey County Regional Taxi Authority (RTA) mailing list. Interested companies would complete and submit the application to MST staff for consideration. 2. All applicant companies be in full compliance with the RTA to be considered for the Taxi Lease Program, including all drivers and vehicles. 3. MST staff screen all applicants and score them according to their abilities to provide prompt and reliable service according to the requirements of the program. 4. Extra consideration is given to companies with a documented history of serving seniors and persons with disabilities with a user-friendly dispatch system and with technology that provides security and payment options. 56

63 5. Distribution of vehicles in such a manner that at an appropriate number of accessible cabs are placed within the Peninsula communities and City of Salinas based on documented customer demand. 6. Recovery of an appropriate percentage of MST s local share of capital dollars for purchase of these vehicles allowing the successful applicant to sign a lease contract with MST providing monthly payments over the life of the vehicle. At the end of the lease period, the vehicle would revert back to MST for disposal at its discretion. 7. The vehicle would be used in compliance with all state and federal regulations 8. Depending upon the number of qualified applicants, a company with a significant presence in both communities would be eligible to receive more than one accessible taxi, if available. 9. Development of terms and conditions regarding maintenance, repair and continued good condition and operability of the vehicle to be enforced through the lease contract, as required by grant funds. 57

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65 Agenda # 8-2 March 19, 2012 Meeting To: From: Subject: Board of Directors Carl Sedoryk, General Manager/CEO MST Board of Directors, Rotation of Officers RECOMMENDATION: Adopt changes to Monterey-Salinas Transit District bylaws to promote rotation of board members in Board leadership positions. FISCAL IMPACT: None. POLICY IMPLICATIONS: Your Board requested staff to recommend changes to the District bylaws to promote rotation of board members in Board leadership positions. The Monterey-Salinas Transit District bylaws may be amended at any regular meeting of the Board upon the affirmative vote of a majority of members. DISCUSSION: At the June 15, 2011 Board Meeting, Chair Armenta requested that the TAMC bylaws regarding Officer Term Limits be researched and considered by the MST Board of Directors as a template for future officer positions. At your September, 2011 Board meeting, your Board directed staff to propose modifications the MST District bylaws to promote the rotation of representation in Board leadership positions from the Peninsula, Salinas Valley, and from cities and county representatives. To achieve this outcome staff recommends the following addition to Article VI. (b) OFFICERS of the MST District Bylaws. ARTICLE VI. OFFICERS b. The Board shall appoint annually members to a Nominating Committee responsible for recommending officer appointments to the full Board. It shall be the responsibility of the Nominating Committee to encourage diversity among officers and full participation among representatives of each jurisdiction in such positions of leadership. 59

66 Staff believes that by placing the responsibility with the Nominating Committee the Board will have the ability to promote diversity of leadership on the Board, but also maintains the flexibility to retain leadership positions should circumstances dictate that to be the best course of action. A complete set of revised bylaws with additions denoted by underlines and deletions denoted by strike-through are attached. The Monterey-Salinas Transit District bylaws may be amended at any regular meeting of the Board upon the affirmative vote of a majority of members ATTACHMENT: Draft Bylaws with recommended revisions 60

67 THE BYLAWS OF THE BOARD OF DIRECTORS OF THE MONTEREY SALINAS TRANSIT DISTRICT These Bylaws are intended to supplement Part 17 (commencing with Section ) to Division 10 of the Public Utilities Code, relating to transportation. These Bylaws outline the basic organization and the administration procedures used by the Monterey-Salinas Transit District, successor agency to the Monterey-Salinas Transit Joint Powers Agency, and Monterey Peninsula Transit Joint Powers Agency. When serving as the Public Transit Operator the Monterey-Salinas Transit District is referred to as the District. ARTICLE I. COMPOSITION OF BOARD The district shall be governed by a Board of Directors which shall be composed of one representative from each member jurisdiction. Each member of the Board of Directors shall have one vote. Each member jurisdiction shall appoint one regular member and one alternate member to the Board of Directors and shall notify the district in writing of its appointments or any change of representative. ARTICLE II. APPOINTMENT OF MEMBERS Each member shall serve solely at the pleasure of the appointing member jurisdiction. Members shall be either elected officials or officers or employees of the appointing member jurisdiction. ARTICLE III. DISTRICT POWERS a. Taxes. The District may, with the concurrence of a majority of the member jurisdictions represented on the Board of Directors, cause to be submitted to voters of the District a ballot measure for the imposition of taxes in accord with the limits set by the District enabling Act. b. Fees. The District may impose and administer fees and other funding sources secured for transportation system operation, maintenance, and improvement, as authorized by law. c. Fares. The Board of Directors may set fares for public transit service by resolution or minute order. d. Bonds. The District may issue bonds, payable from revenues of any facility or enterprise to be acquired or constructed by the District, in the manner provided by the Revenue Bond Law of 1941 (Chapter 6 (commencing with Section 54300) of Part 1 of Division 2 of Title 5 of the Government Code), all of the provisions of which are applicable to the District. 61

68 ARTICLE IV. FUNDING The District may promulgate a plan for funding transportation projects. ARTICLE V. MEETINGS a. Regular meetings of the Board shall be held the second Monday of each month throughout the year commencing at the hour of 10:00am in the Monterey-Salinas Transit, Thomas D. Albert Division Conference Room at One Ryan Ranch Road, Monterey, California Regular meetings may also be held on other days, at other times, and places as the business of the Monterey-Salinas Transit District ( District ) requires. Unless otherwise determined, meetings shall be held in the Monterey-Salinas Transit, Thomas D. Albert Division at One Ryan Ranch Road, Monterey, California b. District meetings are open to the public and are conducted according to the Ralph M. Brown Act (Govt. Code Section et seq.) and Roberts Rules of Order. Time will be allotted at each meeting for the public to present their views to the District on transportation items, as set forth in Govt. Code Section Public presentations on transportation matters not on the District s agenda are limited to three minutes each, unless extended at the discretion of the Chair. The Chair may establish reasonable limitations on the time allotted for public presentations on any District agenda item. c. The voting members of the District may meet in closed session to discuss those matters authorized by state law. Only appointed District representatives and, in their absence, their appointed alternates may attend Closed Sessions. Ex-officio members shall not be authorized to attend Closed Sessions. d. The District Chair in consultation with the General Manager/CEO may cancel any regular meeting if there are no items presented that require the District's immediate attention. e. The District Agenda will be prepared by the District staff and will close at noon Wednesday nine (9) working days before the regular meeting. Any member may request in writing an item to appear on the agenda. The request shall be made by the agenda deadline and any supporting papers must be furnished by that time or be readily available. f. Agenda packets shall be distributed to District members, alternates, and ex-officio members. ARTICLE VI. OFFICERS a. The Board shall elect a Chair,Vice-Chair, Secretary, Deputy Secretary, Treasurer, and Deputy Treasurer at the first regular meeting in July of each calendar year to serve until the first regular meeting in July of the next succeeding calendar year. If the positions of 62

69 Chair and Vice-Chair are both vacated at any time, the elections for the remainder of the terms shall be held at the next regularly scheduled meeting. b. The Board shall appoint annually members to a Nominating Committee responsible for recommending officer appointments to the full Board. It shall be the responsibility of the Nominating Committee to encourage diversity among officers and full participation among representatives of each jurisdiction in such positions of leadership. The Nominating Committee will meet prior to the month of July of each calendar year and make their recommendations for Board approval at the July Board meeting. c. Duties of elected officers are defined as follows: The Chair shall preside at all regular and special meetings and shall preserve order and decorum and shall decide all questions of order and procedure not otherwise provided for in these By-Law subject to the will of the majority of the board quorum in attendance. The Chair shall be entitled to make or second any motion, discuss and present any matter as a member of the Board without having to step down from the Chair. The Chair may appoint committees from time to time for any purpose he or she deems proper for the conduct of Board business. Formatte Deleted Formatte numbering Asian text, numbers, T Formatte numbering Formatte numbering Asian text, numbers, T The Vice-Chair shall assume all duties of the Chair in the latter s absence from any meeting. The Secretary shall be the General Manager/CEO and keep the official minutes of all meetings of the Board, and shall perform such other duties as determined by the Board. The Deputy Secretary shall be a staff member and assume all duties of the Secretary in the latter s absence from any meeting. The Treasurer shall be a staff member, and shall review and monitor the financial condition of the District, ensure that the Board is adequately informed of its financial condition, and act as the fiscal agent of the Board. The Deputy Treasurer shall be a staff member and assume all duties of the Treasurer in the latter s absence from any meeting. ARTICLE VII. BOARD RESPONSIBILITIES a. The Board shall consider staff recommendations, adopt policies, conduct hearings, make appointments, and perform all other activities required via motion, resolution, or ordinance to further the mission and goals of the District; comply with federal, state, and local laws; and provide staff guidance and oversight to fulfill its fiduciary responsibilities to the constituencies it serves. 63

70 b. Subject to the will of a majority of the Board, the Chair, or the Vice-Chair in the Board Chair s absence, may establish permanent and ad hoc committees as are determined necessary. These committees shall act to provide advice and recommendation to the Board of Directors on policy matters relative, but not limited to transportation services, facilities, compensation and benefit programs, legislation, marketing and finances affecting the District. These committees shall be members of the Board of Directors as selected by the Chair and such other persons, including District staff and public members as selected by the Board. Any establishment of a committee shall specify the purpose of the committee, the length of time the committee shall serve and the times and methods by which the committees shall report to the Board. Meeting times and dates of this committee shall be established by a majority of the committee members. Written minutes of each meeting shall be maintained. c. Pursuant to the AB644, the enabling legislation creating the District, the Board shall: Adopt an annual budget; adopt an administrative code, by ordinance, which prescribes the powers and duties of the district officers, the method of appointment of the district employees, and methods, procedures, and systems of operation and management of the district; and cause a post audit of the financial transactions and records of the district to be made at least annually by a certified public accountant. ARTICLE VIII. EXECUTIVE DIRECTOR. The Board shall appoint a Chief Executive Officer to serve as administrative head of the District. a. The duties of the Chief Executive Officer subject to the discretion and control of the Board include: 1. All duties and responsibilities assigned, delegated or allowed by Federal, State and local law, rule, statute, regulation and/or ordinance to the administrative head of a State transportation district. 2. All necessary liaison activities between the District and Federal, State and local public agencies relating to public transportation services originating or terminating within the geographical boundaries of Monterey County. 3. All necessary activities required by law to plan, organize, coordinate, direct and evaluate the activities of the District, including (a) the organization and administration of Board and committee meetings; (b) the development and management of the operating and capital budgets of the District; (c) the management of transportation-related projects; (d) the performance of contract negotiations, monitoring and administration. 4. All personnel matters including the hiring, compensation, promotion, and disciplining of District staff, including employee termination consistent with Board adopted personnel policies and procedures and related labor agreements. 64

71 5. All duties and activities related to procurement, construction, general administration, maintenance and operation of MST facilities, equipment and transit programs as necessary and required to carry out Board approved District policies. 6. All necessary activities related to Federal and State legislative matters concerning public transportation in the District. 7. All necessary activities required of the Secretary to the Board. 8. Such other duties and responsibilities as may be, from time to time, assigned or delegated by the District Board of Directors. ARTICLE IX. LEGAL COUNSEL. The Board shall appoint its legal counsel and shall determine the duties and responsibilities of its legal counsel. ARTICLE X. QUORUM. No action of the Board shall be taken unless a quorum thereof is present. A majority of the entire voting membership of the Board shall constitute a quorum. ARTICLE XI. VOTING. a. Voice Vote. Subject to the will of a majority of the voting Board Members in attendance, the Chair may call for voting on a motion by voice vote without calling the roll. A member s silence shall be recorded as an affirmative vote b. Calling the Roll. Any voting member may call for a roll call vote. c. Minimum vote. Except as may otherwise be required by State law and except as otherwise indicated in these Bylaws, no action or recommendation of the Board shall be valid unless a majority of a quorum of voting Board Members concur therein. d. Abstaining Vote. A vote to abstain is not to be construed as a vote for or against a motion. ARTICLE XII. STIPEND. The voting members and non-voting ex-officio members of the Board of Directors shall be paid a stipend for each MST meeting actually attended where a quorum is present. An alternate shall be entitled to a stipend only if the appointed member is not present at the meeting and only one stipend per meeting shall be paid per jurisdiction. This stipend amount shall be determined by an action of the Board. 65

72 ARTICLE XIII. BUDGET PROCESS. a. For each fiscal year (July 1 to June 30), the Board shall adopt a District budget for capital and operating expenses, as well as capital and operating revenues. b. The Board shall adopt at least a preliminary budget by June 30 which shall serve as the tentative District budget pending adoption of a final budget. A final budget shall be adopted no later than August 30 of each year. ARTICLE XIV. RESOLUTIONS. Resolutions of the Board may be adopted conditionally and referred to the District Chief Executive Officer for drafting in the proper form. Resolutions shall be numbered consecutively and annually and copies thereof shall be maintained by the Secretary to the Board Members and made available to the Public. A copy of each Resolution shall be delivered to each Board Member. ARTICLE XV. APPEALS a. All Board decisions are final. A motion to reconsider action taken by the Board may be made only on the day the action was taken. The motion to reconsider may be made only by a Board member who voted with the prevailing side. This does not prevent a Board member from making or remaking the same or any other motion at a subsequent meeting of the Board. b. Any judicial review of a Board decision shall be undertaken within the time limits established by law. ARTICLE XVI. AMENDMENT OF BYLAWS. These bylaws may be amended at any regular meeting of the Board upon the affirmative vote of a majority of members. 66

73 Agenda # 9-1 March 19, 2012 Meeting To: From: Subject: Board of Directors Zoé Shoats, Marketing Analyst Authorize adding discounts for residential complexes serving the elderly and disabled to the Group Discount Program RECOMMENDATION: Include monthly passes for residents of senior and disabled housing in Group Discount program and offer a 50% discount for pre-paid passes for all residents of a senior and/or disabled housing complex. FISCAL IMPACT: Unknown at this time. POLICY IMPLICATIONS: Your board is responsible for setting fares and approving discounts. DISCUSSION: MST currently has a Group Discount program which allows organizations, such as local employers, community groups, and residential complexes to purchase monthly bus passes in bulk for their employees, members, and residents at a discounted rate. The program encourages the use of public transportation by making riding the bus an outstanding benefit, with reduced administration costs to MST. With the current Group Discount program, the amount of the discount for each pass type is based on quantity purchased (see table, below). The program only provides discounts on full-fare passes for adults and does not further discount the halfprice passes for youth, elderly, disabled, Medicare cardholders and active duty military. Staff is proposing extending the same rates of discount for half-price monthly passes for residential complexes serving the elderly and disabled as shown in the shaded columns of the table. As developers of residential complexes are required to have a minimum number of parking spaces, this program would, with approval of local government, allow developers of senior and disabled housing to reduce the number of required parking spots while encouraging the use of public transportation for their 67

74 residents. Similar parking reduction programs are already in place in several Bay Area communities. Quantity Discount Super Pass Basic Pass Super Discount Pass Basic Discount Pass 1-2 passes None $ $75.00 $75.00 $ passes 10% $ $67.50 $67.50 $ passes 15% $ $63.75 $63.75 $ passes 20% $ $60.00 $60.00 $ passes 25% $ $56.25 $56.25 $ passes 30% $ $52.50 $52.50 $ passes 35% $97.50 $48.75 $48.75 $24.05 In addition, staff is also proposing to allow residential housing complexes for the elderly and disabled the ability to pre-purchase monthly bus passes in bulk at a 50% discount should the complex pay upfront for a full year of passes for all of their residents. This would make the Super Discount pass $450 per resident annually ($37.50 per month) and the Basic Discount pass $222 per resident annually ($18.50 per month). Passes would be distributed as needed so as not to encourage fraud. 68

75 Agenda # 10-1 March 19, 2012 Meeting To: From: Subject: Board of Directors C. Sedoryk, General Manager/CEO January 2012 Monthly Report Attached are the most recent monthly statistics and the reports from the Administration and Operations/Maintenance Departments. I traveled to San Diego to participate in an Executive Committee strategic planning and business meeting for the California Transit Association on January At the meeting we reviewed and adopted association budget and state legislative advocacy program for the coming year. Additionally, we received updates and reviewed policies associated with the association financial oversight, member services, and educational programs. I traveled to Washington DC on January to conduct legislative advocacy meetings with staff members from the House of Representatives and Senate as well as representatives of the Federal Transit Administration (FTA). Topics discussed included Reauthorization of SAFETEA-LU, Federal Transit Commuter Fringe Benefits, and proposals affecting the Bus and Bus Facilities funding programs. Attachment 4 is an itinerary of meetings that were held in Washington DC. I attended the American Public Transit Association General Manager/CEO conference in Orlando, FL on January At the conference I provided a presentation on MST risk-management and safety/security programs as part of a session on transit industry best practices. At the conference I also received updates on the latest federal policies and regulations, trends in labor contract negotiations, new technologies, and customer service programs from other leaders within the transit industry. Attachment #1 Operations Department Report January 2012 Attachment #2 Facilities & Maintenance Department Report January 2012 Attachment #3 Administration Department Report May January 2012 Attachment#4 Itinerary of January meetings in Washington DC. 69

76 PREPARED BY: Carl G. Sedoryk 70

77 ATTACHMENT 1 March 2, 2012 To: From: Cc: M. Hernandez, Assistant General Manager / C.O.O. R. Weber, Director of Transportation Services MST Board of Directors Subject: Transportation Department Monthly Report January 2012 FIXED ROUTE BUS OPERATIONS: System Wide Service: (Fixed Route & DART Services): Preliminary boarding statistics indicate that ridership decreased by 5.98% in January 2012, (300,008), as compared to January 2011, (319,097). Fiscal year-to-date, passenger boardings have decreased by only 0.67% for the same period last year. Productivity decreased slightly from 14.4 passengers per hour (January 2011), to 14.1 PPH in January of this year. Trolley Services: MST Salinas Trolley: carried 874 passengers in January, which represents a 43.28% increase from January of 2011 (610). MST CSUMB (Otter) Trolley: Carried 652 passengers in January, averaging 766 passenger boardings per month in its first year of operation. Supplemental / Special Services: None to report System Wide Statistics: Ridership: 300,008 Vehicle Revenue Hours: 21,204 Vehicle Revenue Miles: 340,723 System Productivity: 14.1 Passengers Per Vehicle Revenue Hour Scheduled One-Way Trips: 33,244 Time Point Adherence: Of 118,262 total time-point crossings sampled for the month of January, the TransitMaster system recorded 15,199 delayed arrivals to MST s published timepoints system-wide. This denotes that 87.15% of all scheduled arrivals at published time-points were on time. (See MST Fixed-Route Bus ~~ On Time Compliance Chart FY 2012.) 71

78 Service arriving later than 5 minutes beyond the published time point is considered late. The ontime compliance chart, (attached), reflects system wide on-time performance as a percentage to the total number of reported time-point crossings. Trips With 10 or More Standees: There were twenty seven (27) reported trips with 10 or more standees for the month of January. (See Operations Summary report for further information) Cancelled Trips: As listed below, there were a total of thirteen (13) cancelled trips for the month of January for both directly operated and contracted services. Reason MST MV Transportation % Of All Missed Extended Pass Boarding % Mechanical Failure % Staffing % Traffic % Totals % Documented Occurrences: MST Coach Operators are required to complete an occurrence report for any unusual incident that occurs during their work day. The information provided within these reports is used to identify trends, which often drive changes in policy or standard operating procedures. The following is a comparative summary of reported incidents for the month(s) of January 2011 and 2012: CONTRACTED SERVICES: Occurrence Type January-11 January-12 Collision: MST Involved 0 2 Medical Emergency 2 0 Object Hits Coach 0 1 Passenger Conflict 4 1 Passenger Fall 5 4 Passenger Injury 2 0 Employee Injury 0 0 Other 4 4 Near Miss 1 0 Unreported Damage 1 0 Fuel / Fluid Spill 0 2 Total Occurrences MST RIDES ADA / ST Paratransit Program: Preliminary boarding statistics for the MST RIDES program reflect that for the month of January there were 9,225 passenger boardings. This represents an 11.78% increase in passenger boardings from January of 2011, (8,253). Fiscal year-to-date, passenger boardings for this program have increased by 5.88% over the same period last year. 72

79 For the month of January, % of all scheduled trips for the MST RIDES Program arrived on time, increasing from % in January of (See MST RIDES ~~ On Time Compliance Chart FY 2012.) Productivity for January of this year was at 2.4 passengers per hour, increasing from 1.94 in January of Paratransit Certification Statistics: For the month of January, 54 applications were reviewed, resulting in 53 approvals and 1 denial. Of the approvals, 44 were new program participants, and 9 were recertifications. 36 participants were deactivated in the database. A total of 78 applications were received 24, (30%), did not complete the application process. As of January 2012, there are 3,096 registered / active program participants. COMMUNICATIONS CENTER: In January, the Communications Center summoned public safety agencies on three (3) separate occasions to MST s transit vehicles and facilities: Agency Type Incident Type Number Of Responses Police Passenger Incident / Other 3 ATTACHMENTS: MST Fixed-Route Bus ~~ On Time Compliance FY MST Fixed-Route Bus ~~ Boarding Statistics FY MST Trolley Service ~~ Boarding Statistics FY 2012 MST RIDES ~~ On Time Compliance FY 2012 MST RIDES ~~ Boarding Statistics FY 2012 Robert Weber 73

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81 On-Time Compliance MST FIXED ROUTE ON-TIME COMPLIANCE FY 2012 Jan 2012 Data Sampled: 87.0% FY 11 FY12 FY12 FY12 ON-TIME TIME POINT DELAYED ARRIVALS ON-TIME MONTH PERFORMANCE COUNT 5 + MINUTES PERFORMANCE Jul 84.86% 118,325 17, % Aug 83.25% 139,320 24, % Sept 83.31% 121,794 23, % Oct 86.54% 116,442 21, % Nov 86.62% 112,468 19, % Dec 88.10% 120,189 18, % Jan 89.30% 118,262 15, % Feb 88.11% March 89.79% April 86.19% May 87.87% June 88.36% Total N/A 846, ,157 N/A YTD Average 86.00% 120,971 20, % 100% 90% 80% 70% On-Time Compliance FY 2012 Goal 87% 60% 50% 40% 30% 20% 10% 0% Jul Aug Sept Oct Nov Dec FY11 Jan FY12 Feb March April May June 75

82 MST FIXED ROUTE BOARDINGS FY 2012 Monthly Boardings MONTH FY 2010 FY 2011 FY 2012 % CHANGE July 385, , , % Aug 420, , , % Sep 394, , , % Oct 376, , , % Nov 333, , , % Dec 308, , , % Jan 280, , , % Feb 303, ,023 Mar 350, ,403 April 350, ,070 May 363, ,594 June 382, ,977 TOTAL 4,249,622 4,372,152 2,597,519 YTD Avg. 357, , , % YTD Comparison 2,499,401 2,615,085 2,597, % Boardings are inclusive of all On Call, Trolley, & Fixed Route Services 500,000 MONTHLY RIDERSHIP 450, , , , , , , ,000 50,000 0 July Aug Sep Oct Nov Dec Jan Feb Mar April May June FY 2010 FY 2011 FY

83 MST FIXED ROUTE BUS Program Comparative Statistics FY FY 2012 INPUT of Resources OUTPUT END PRODUCT VEHICLE VEHICLE TOTAL TOTAL REVENUE REVENUE BOARDINGS EMPLOYEES OPERATING COST MILES HOURS (UNLINKED TRIPS) MONTH FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 JUL $1,927,614 $2,235, , ,558 21,949 24, , ,265 AUG $2,093,268 $2,468, , ,293 21,764 25, , ,737 SEP $2,545,265 $2,546, , ,818 20,981 22, , ,519 OCT $2,105,961 $2,699, , ,283 21,322 21, , ,043 NOV $2,177,880 $2,452, , ,718 19,991 20, , ,982 DEC $2,848,523 $2,970, , ,596 20,880 21, , ,533 SUBTOTAL $13,698,511 $15,373,555 2,013,502 2,165, , ,764 2,295,988 2,284,079 JAN $2,243,787 $2,548, , ,723 20,638 21, , ,008 FEB $2,160, ,750 19, ,023 MAR $2,460, ,376 22, ,403 APR $2,454, ,221 22, ,070 MAY $2,322, ,013 23, ,594 JUN $3,196, ,981 23, ,977 TOTAL - - $28,535,990 $17,921,625 4,136,410 2,505, , ,968 4,372,152 2,584,087 AVERAGE $2,377,999 $2,560, , ,998 21,505 22, , ,155 Service Efficiency Cost Efficiency Service Effectiveness Measures Cost Effectiveness VEHICLE COST/ COST/ REVENUE HRS/ REVENUE BOARDINGS/ BOARDINGS/ UNLINKED EMPLOYEE HOUR REVENUE MILE REVENUE HOUR TRIP MONTH FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 JUL $87.82 $ $4.74 $5.42 AUG $96.18 $ $4.88 $5.49 SEP $ $ $6.09 $6.08 OCT $98.77 $ $5.44 $7.44 NOV $ $ $6.33 $7.28 DEC $ $ $9.16 $9.79 SUBTOTAL JAN $ $ $7.03 $8.49 FEB 79.4 $ $6.73 MAR 87.8 $ $6.86 APR 90.2 $ $7.28 MAY 93.4 $ $6.37 JUN 93.8 $ $8.50 TOTAL AVERAGE $ $ $6.53 $6.94 Note - All statistics include contracted-out service. * - Preliminary data for current year. 77

84 MST TROLLEY - SALINAS FY 2012 Monthly Boardings Did Not Operate Total Ridership YTD Average YTD Comparison MONTH FY2010 FY2011 FY2012 % CHANGE Jul Aug Sep % Oct 1,642 1,143 1, % Nov 1,258 1,016 1, % Dec % Jan % Feb 1,205 1,114 Mar 1,523 1,334 Apr 1, May 1,227 1,126 Jun 10,816 8,843 5,401 1, , % 5,436 4,351 5, % 5,000 SALINAS TROLLEY MONTHLY RIDERSHIP 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1, Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY2010 FY2011 FY

85 MST CSUMB TROLLEY FY 2012 Monthly Boardings Did Not Operate Total Ridership YTD Average YTD Comparison MONTH FY2010 FY2011 FY2012 % CHANGE Jul Aug 368 N/A Sep 1,010 N/A Oct 1,054 N/A Nov 940 N/A Dec 573 N/A Jan 652 N/A Feb Mar Apr May Jun 4, N/A 4,597 N/A 5,000 CSUMB TROLLEY MONTHLY RIDERSHIP 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1, Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY2010 FY2011 FY

86 On-Time Compliance MST RIDES ON TIME COMPLIANCE FY MONTH FY11 FY12 Jul 85.85% 84.47% Aug 85.44% 84.92% Sept 86.06% 83.95% Oct 86.56% 83.48% Nov 86.56% 84.62% Dec 87.47% 86.36% Jan 86.34% 87.73% Feb 86.30% March 86.27% April 86.47% May 85.87% June 86.12% YTD Average 86.33% 85.08% 100% 90% MST RIDES On-Time Compliance FY Goal 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% June May April March Feb Jan Dec Nov Oct Sept Aug Jul FY11 FY12 80

87 MST RIDES Program Monthly Boardings MONTH FY 2010 FY 2011 FY2012 % CHANGE Jul 8,939 8,663 8, % Aug 8,514 8,794 9, % Sep 9,386 9,354 9, % Oct 9,335 9,189 9, % Nov 8,275 8,900 9, % Dec 8,147 8,626 8, % Jan 7,454 8,253 9, % Feb 8,112 8,155 Mar 9,406 9,266 Apr 9,219 8,739 May 9,263 8,720 Jun 8,837 8,793 Total Ridership YTD Average YTD Comparison 104, ,452 65,412 8,579 8,826 9, % 60,050 61,779 65, % 11,000 MST RIDES MONTHLY RIDERSHIP 10,000 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2010 FY 2011 FY

88 MST RIDES Program Comparative Statistics FY FY 2012 INPUT of Resources OUTPUT END PRODUCT VEHICLE VEHICLE TOTAL TOTAL REVENUE REVENUE BOARDINGS EMPLOYEES OPERATING COST MILES HOURS (UNLINKED TRIPS) MONTH FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 JUL $237,015 $220,118 80,427 83,056 4,544 4,428 8,663 8,665 AUG $238,374 $217,185 80,569 87,416 4,616 5,210 8,794 9,638 SEP $264,418 $217,506 85,883 87,833 4,992 4,972 9,653 9,718 OCT $257,503 $237,001 87,487 91,668 5,052 5,160 9,189 9,807 NOV $242,626 $221,259 82,945 76,581 4,639 4,534 8,900 9,483 DEC $240,625 $224,592 85,293 84,841 4,673 4,894 8,626 8,874 SUBTOTAL $1,480,561 $1,337, , ,395 28,516 29,198 53,825 56,185 JAN $232,814 $181,836 81,593 83,948 4,257 4,860 8,253 9,225 FEB 45.0 $233,818 81,036 4,310 8,155 MAR 46.0 $262,661 91,823 4,828 9,266 APR 45.0 $253,388 88,003 4,613 8,739 MAY 45.0 $260,110 90,121 4,735 8,720 JUN 46.0 $259,398 89,446 4,545 8,793 TOTAL 272 $55 $2,982,750 $1,519,497 1,024, ,343 55,803 34, ,751 65,410 AVERAGE $248,563 $217,071 85,386 85,049 4,650 4,865 8,813 9,344 Service Efficiency Cost Efficiency Service Effectiveness Measures Cost Effectiveness VEHICLE COST/ COST/ REVENUE HR/ REVENUE BOARDINGS/ BOARDINGS/ UNLINKED EMPLOYEE HOUR REVENUE MILE REVENUE HOUR TRIP MONTH FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 FY 2011 FY 2012 JUL $40.62 $ $21.25 $25.40 AUG $42.25 $ $22.21 $22.53 SEP $40.59 $ $21.41 $22.38 OCT $42.88 $ $22.65 $24.17 NOV $43.17 $ $23.12 $23.33 DEC $42.05 $ $23.39 $25.31 SUBTOTAL $ $22.34 JAN $50.08 $ $27.29 $19.71 FEB 95.8 $ $27.14 MAR $ $25.14 APR $ $27.35 MAY $ $27.36 JUN 98.8 $ $27.34 TOTAL AVERAGE $46.55 $ $24.60 $23.23 Note - All statistics include contracted-out service. * - Preliminary Data 82

89 Monterey-Salinas Transit Operations Summary Report Fixed Route Services January 2012

90 Service Delivered Service Quality Ridership 300,008 On-time Time Points 103,063 Passengers / Vehicle Revenue Hour 14.1 Delayed Time Points 15,199 Revenue Miles 340,723.3 On-time Passenger Boardings 263,146 One-way Trips Scheduled 33,244 Percent On-time Boardings 88% Seasonal Service: The MST Trolley Salinas had 874 boardings this month compared to 610 boardings last January. Line 22-Big Sur had a total of 131 boardings compared to 155 boardings last January. The CSUMB Otter Trolley had 652 boardings in January - it did not operate last year. Supplemental Service: Fixed Route Operations Summary Report January 2012 Systemwide Service: For the month of January, ridership on fixed-route service fell 6% compared to January 2011, when 319,097 boardings were recorded. Revenue hours operated over the same timeframe increased by 2.7%, resulting in a 8.5% drop in productivity (measured in passengers per hour). Ridership for the fiscal year-to-date (July - January), is 0.7% less than it was last fiscal year. However, as a result of revenue hours operated having increased by 6.4% during the same timeframe, fiscal year-to-date productivity has fallen by 6.6%. None. 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 - Systemwide Ridership 2,499,401 2,615,085 2,597,519 FY 10 FY 11 FY 12 - YTD Jul-Jan Jul - Jun % Jul On Time Passenger Boardings 83% 81% 81% 83% 84% 88% Aug Sep Oct Nov Dec Jan Feb Mar Target 87% Apr May Jun Systemwide Pax / Revenue Hour No supplemental or special event service operated this month FY 10 FY 11 FY 12 - YTD

91 Fixed Route Operations Summary Report January 2012 Cancelled Trips by Month - Fiscal Year to Date Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Cancelled Trips by Reason - Fiscal Year to Date Passenger Boarding - 34 Trips 37% Non-MST Accident - 2 Trips 2% Other - 7 Trips 8% Employee Error - 6 Trips 7% MST Accident - 9 Trips 10% Mechanical Failure - 17 Trips 19% Traffic - 16 Trips 17%

92 Ridership by Line - January 2012 Total Passengers 41-East Alisal-Northridge 20-Monterey-Salinas 10-Fremont-Ord Grove 9-Fremont-Hilby 23-Salinas-King City 14, Monterey-Marina 13, Watsonville-Salinas 12, Presidio-Stilwell Park Express 11,759 2-Monterey-Pacific Grove 10, Presidio-Dunes 9, Northridge 8,451 1-Monterey-Pacific Grove 7, Edgewater-Carmel 7, Memorial Hospital 7, Watsonville-Salinas 6,837 5-Monterey-Carmel 6, Carmel Valley-Grapevine Express 5, East Alisal-Westridge 5, East Market-Creekbridge 5, Presidio-Preston Park Express 4, Presidio-Marshall Park Express 3, Northridge 3, East Salinas-Airport Business Center 3, Natividad 3,007 8-Ryan Ranch-Edgewater 2,502 MST On Call Greenfield 2, Marina-Monterey 2, Marina-Salinas 2,177 4-Carmel-Carmel Rancho 2, Monterey-San Jose Express 2, Presidio-San Jose Express 1, Presidio-Seaside 1,799 MST On Call Marina 1, Presidio-Marina Express 1, Watsonville-Marina 1, NPS-Monterey 1,208 7-Monterey-Carmel 1, Presidio-La Mesa 1,143 MST Trolley Salinas Presidio-Prunedale Express Ryan Ranch-Monterey Presidio-N Salinas Express Monterey-Salinas Ryan Ranch-Monterey Presidio-Salinas Express 664 MST On Call Gonzales 662 CSUMB Otter Trolley Ft Hunter Liggett-Paso Robles 648 MST On Call King City Monterey-Dunes Ft Hunter Liggett-Salinas Express Pacific Meadows-Ryan Ranch Pacific Meadows-Monterey Ryan Ranch-Monterey Pacific Meadows-CHOMP Big Sur Presidio-Pacific Pacific Grove ,822 20,989 36,061 35,991-5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

93 76-Presidio-Stilwell Park Express 69-Presidio-Dunes 9-Fremont-Hilby 74-Presidio-Preston Park Express 10-Fremont-Ord Grove 49-Northridge 11-Edgewater-Carmel 41-East Alisal-Northridge 71-Presidio-Marina Express 43-Memorial Hospital 77-Presidio-Seaside 20-Monterey-Salinas 46-Natividad 70-Presidio-La Mesa 5-Monterey-Carmel 73-Presidio-Prunedale Express 75-Presidio-Marshall Park Express 14-NPS-Monterey 72-Presidio-N Salinas Express 16-Monterey-Marina 45-East Market-Creekbridge 29-Watsonville-Salinas 19-Marina-Monterey 22-Big Sur MST On Call Greenfield 1-Monterey-Pacific Grove 42-East Alisal-Westridge 23-Salinas-King City 2-Monterey-Pacific Grove 44-Northridge 21-Monterey-Salinas 68-Presidio-Salinas Express 79-Presidio-San Jose Express 28-Watsonville-Salinas 24-Carmel Valley-Grapevine Express 8-Ryan Ranch-Edgewater 7-Monterey-Carmel 48-East Salinas-Airport Business Center 15-Ryan Ranch-Monterey 78-Presidio-Pacific Grove MST Trolley Salinas 4-Carmel-Carmel Rancho 83-Ft Hunter Liggett-Paso Robles Express 93-Pacific Meadows-Monterey MST On Call Marina 12-Monterey-Dunes 27-Watsonville-Marina 3-Ryan Ranch-Monterey 91-Pacific Meadows-Ryan Ranch 55-Monterey-San Jose Express 13-Ryan Ranch-Monterey MST On Call King City 92-Pacific Meadows-CHOMP 25-Marina-Salinas MST On Call Gonzales 82-Ft Hunter Liggett-Salinas Express CSUMB Otter Trolley Productivity by Line - January 2012 Passengers Per Hour

94 MST Trolley Salinas 44-Northridge 69-Presidio-Dunes 83-Ft Hunter Liggett-Paso Robles Express 14-NPS-Monterey 12-Monterey-Dunes 15-Ryan Ranch-Monterey CSUMB Otter Trolley 77-Presidio-Seaside 42-East Alisal-Westridge 28-Watsonville-Salinas 75-Presidio-Marshall Park Express 76-Presidio-Stilwell Park Express 72-Presidio-N Salinas Express 71-Presidio-Marina Express 25-Marina-Salinas 20-Monterey-Salinas 4-Carmel-Carmel Rancho 74-Presidio-Preston Park Express 1-Monterey-Pacific Grove 2-Monterey-Pacific Grove 10-Fremont-Ord Grove 3-Ryan Ranch-Monterey 16-Monterey-Marina 41-East Alisal-Northridge 5-Monterey-Carmel 79-Presidio-San Jose Express 78-Presidio-Pacific Grove 19-Marina-Monterey 7-Monterey-Carmel 22-Big Sur 43-Memorial Hospital 13-Ryan Ranch-Monterey 70-Presidio-La Mesa 11-Edgewater-Carmel 73-Presidio-Prunedale Express 29-Watsonville-Salinas 68-Presidio-Salinas Express 48-East Salinas-Airport Business Center 9-Fremont-Hilby 27-Watsonville-Marina 24-Carmel Valley-Grapevine Express 23-Salinas-King City 21-Monterey-Salinas 8-Ryan Ranch-Edgewater 55-Monterey-San Jose Express 82-Ft Hunter Liggett-Salinas Express 49-Northridge 46-Natividad 45-East Market-Creekbridge Schedule Adherence by Line - January 2012 Percent On-time Timepoints 86.8% 86.7% 86.7% 86.5% 85.6% 85.3% 85.1% 84.5% 84.4% 83.9% 83.1% 82.8% 82.4% 79.0% 77.6% 76.9% 76.2% 71.5% 64.8% 64.2% 60.5% 97.7% 97.6% 97.4% 97.1% 96.7% 96.5% 96.5% 95.7% 95.7% 95.3% 95.1% 94.3% 94.2% 93.8% 93.2% 93.1% 91.9% 91.8% 91.0% 90.7% 90.2% 89.8% 89.5% 89.1% 89.0% 87.7% 87.6% 87.3% 87.3% 0% 20% 40% 60% 80% 100% 87% adherence standard

95 January 2012 Systemwide Ridership: 300,008 Systemwide Revenue Hours: 21204:48 Systemwide Revenue Miles: 340,723.3 Primary Routes Ridership VRHrs VRMi Pax/Hr % Riders % Hrs 1-Monterey-Pacific Grove 7, :24 6, % 3.0% 9-Fremont-Hilby 20, :34 7, % 3.7% 10-Fremont-Ord Grove 21, :45 9, % 4.0% 41-East Alisal-Northridge 35, :12 16, % 7.5% 42-East Alisal-Westridge 5, :42 4, % 2.1% Total 91, :37 43, % 20.4% Local Routes Ridership VRHrs VRMi Pax/Hr % Riders % Hrs 2-Monterey-Pacific Grove 10, :40 10, % 4.2% 3-Ryan Ranch-Monterey :00 1, % 0.7% 4-Carmel-Carmel Rancho 2, :07 3, % 1.8% 5-Monterey-Carmel 6, :59 4, % 1.8% 7-Monterey-Carmel 1, :57 1, % 0.8% 8-Ryan Ranch-Edgewater 2, :30 5, % 1.6% 11-Edgewater-Carmel 7, :30 4, % 1.4% 13-Ryan Ranch-Monterey :00 3, % 1.0% 15-Ryan Ranch-Monterey : % 0.2% 16-Monterey-Marina 13, :51 17, % 4.7% 43-Memorial Hospital 7, :20 3, % 1.6% 44-Northridge 3, :20 1, % 1.5% 45-East Market-Creekbridge 5, :24 6, % 1.8% 46-Natividad 3, :00 1, % 0.8% 48-East Salinas-Airport Business Center 3, :39 6, % 2.3% 49-Northridge 8, :05 2, % 1.6% 91-Pacific Meadows-Ryan Ranch :30 1, % 0.3% 92-Pacific Meadows-CHOMP : % 0.2% 93-Pacific Meadows-Monterey : % 0.2% Total 75, :49 78, % 28.4% Regional Routes Ridership VRHrs VRMi Pax/Hr % Riders % Hrs 19-Marina-Monterey 2, :03 3, % 0.8% 20-Monterey-Salinas 35, :31 34, % 8.5% 21-Monterey-Salinas :12 1, % 0.3% 23-Salinas-King City 14, :27 34, % 5.7% 24-Carmel Valley-Grapevine Express 5, :48 14, % 3.3% 25-Marina-Salinas 2, :48 12, % 3.1% 27-Watsonville-Marina 1, :39 7, % 1.4% 28-Watsonville-Salinas 6, :15 19, % 3.3% 29-Watsonville-Salinas 12, :25 15, % 4.4% 55-Monterey-San Jose Express 2, :54 14, % 2.3% Total 83, :02 158, % 33.2%

96 Military Express Routes Ridership VRHrs VRMi Pax/Hr % Riders % Hrs 12-Monterey-Dunes :06 2, % 0.6% 14-NPS-Monterey 1,208 84: % 0.4% 68-Presidio-Salinas Express :03 1, % 0.3% 69-Presidio-Dunes 9, :19 3, % 1.6% 70-Presidio-La Mesa 1,143 69: % 0.3% 71-Presidio-Marina Express 1,504 68:36 1, % 0.3% 72-Presidio-N Salinas Express :18 1, % 0.3% 73-Presidio-Prunedale Express :15 1, % 0.3% 74-Presidio-Preston Park Express 4, :54 2, % 0.8% 75-Presidio-Marshall Park Express 3, :57 3, % 1.2% 76-Presidio-Stilwell Park Express 11, :15 3, % 1.2% 77-Presidio-Seaside 1,799 86:27 1, % 0.4% 78-Presidio-Pacific Grove : % 0.1% 79-Presidio-San Jose Express 1, :36 5, % 0.9% 82-Ft Hunter Liggett-Salinas Express :18 7, % 1.0% 83-Ft Hunter Liggett-Paso Robles Express :29 5, % 0.6% Total 41, :12 40, % 10.3% MST On Call Ridership VRHrs VRMi Pax/Hr % Riders % Hrs MST On Call Marina 1, :50 4, % 1.5% MST On Call Gonzales :00 1, % 1.3% MST On Call Greenfield 2, :00 2, % 0.9% MST On Call King City :00 2, % 0.9% Total 5, :50 10, % 4.6% Seasonal / Supplemental Ridership VRHrs VRMi Pax/Hr % Riders % Hrs 22-Big Sur :00 1, % 0.2% MST Trolley Salinas :18 1, % 0.7% CSUMB Otter Trolley :00 6, % 2.2% Total 2, :18 8, % 3.1%

97 ATTACHMENT 2 March 2, 2012 To: From: Carl G. Sedoryk, General Manager/CEO Michael Hernandez, Assistant General Manger/COO Subject: Monthly Maintenance Report for December 2011 This monthly report summarizes information about fuel prices and the activities of the Maintenance/Facilities Departments during the month of December. Detailed statistical information is also attached. Fuel Prices: Dec Low Dec High Nov Average Dec Average % Change Diesel $3.15 $3.36 $3.52 $ % Gasoline $3.26 $3.41 $3.48 $ % Fleet Status: Road Call Rate Goal: 7,000 Miles or More Miles Between Road Calls: Operating Cost Per Mile: December 18,506 December $1.29 Past 12 Months: 15,171 FY12 Year To Date $1.19 Comments: In December there were a total of 14 road calls, of which 14 were maintenance related. The highest road calls were due to electrical and cooling issues during the month. The MCI coach that arrived in November was placed into service on December 19 th. Major work efforts included removing a failed engine in coach 1808 and repairs by Facilities staff to the TDA bus washer. During the month of December through January 2012 the AssetWorks maintenance management software system was upgraded to a new version. Some monthly reports or data were not accessible, or only provided partial data during the upgrade. 91 Michael Hernandez

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99 January 2012 MST Operated Fixed Route Bus Fleet - Summary Information Active Fleet Series Manufacturer Model/Year Quantity Engine Fuel Type MPG Gillig Gillig Gillig Low-floor Gillig Low-floor Gillig Low-floor Gillig Suburban Gillig Suburban Gillig Low-floor MCI D /10/12 4 Cummins ISM 280 HP Clean Diesel 4.29 Detroit DC Series 50 ERG Clean Diesel 3.98 Cummins ISM 280 HP Clean Diesel 5.70 Detroit DC Series 50 ERG Clean Diesel 4.88 Cummins ISM 280 HP Clean Diesel 5.57 Cummins ISM 280 HP Clean Diesel 4.50 Detroit DC Series 50 ERG Clean Diesel 4.61 Cummins ISM 280 HP Clean Diesel 5.80 Cummins ISM 480 HP Clean Diesel 6.09 Historical Fleet Number Manufacturer Model Vehicle(s) Fuel Type 80 Fageol Twin Coach Gasoline Fuel Used Revenue Fleet Miles: 277,589 40,308 Non-Revenue Fleet Inventory Value Fuel, Coolant, Lubricants $112, Gallons: 57,062 1,482 Average Miles Per Gallon: Parts/ Supplies $269, Total Value $381, Repeat Road Calls 0 93

100 Diesel Fleet - Cost Per Mile Fleet Series, Year and # of Vehicles Labor Parts Fuel Oil/Fluids Total Cost Miles Cost Per Mile 1100s ( ) $19, $36, $30, $1, $88, ,060 $ s (2003-8) $4, $2, $23, $ $31, ,843 $ s ( ) $9, $11, $30, $ $52, ,424 $ s ( ) $9, $9, $3, $69.94 $22, ,255 $ s (2007-5) $3, $2, $15, $ $21, ,669 $ s (2002-4) $6, $5, $16, $ $28, ,665 $ s (2003-4) $2, $1, $16, $ $21, ,189 $ s ( ) $7, $7, $28, $1, $44, ,067 $ s (2009/10/12-4) $4, $2, $16, $ $23, ,918 $1.56 Total Dec 2011: $67, $77, $180, $7, $333, ,090 $1.29 Labor Parts Fuel Oil Cost Per Mile Dec Fleet Average: $0.26 $0.30 $0.70 $0.03 $1.29 FY12 Cost Per Mile: $0.18 $0.23 $0.75 $0.03 $1.19 Fleet Cost Per Mile December 2011 Fleet Miles: 259,090 Average Fleet Cost Per Mile: $ % 75% 2.1% 41.0% 3.0% 1.6% 0.3% 4.1% 1.5% 2.1% 2.4% 2.7% 7.2% 6.5% 9.5% 10.7% 17.9% 16.2% 21.9% 13.8% 14.0% 41.2% 14.8% 18.1% 16.6% 18.6% 24.0% Oil 50% 22.2% Parts 25% 34.7% 76.0% 57.9% 42.1% 70.4% 56.5% 77.4% 64.7% 69.6% Labor Fuel 16.3% 0% Cost Per Mile: $ s Fleet Series & (2000) Model Year $ s (2003) $ s (2002) $ s (2003) $ s (2007) $ s (2002) $ s (2003) $ s (2007) $ s (09/10/12) December

101 Road Calls MECHANICAL ROAD CALLS BY BUS SERIES December 2011 Total Diesel Miles: 259,090 Roadcalls: Bus Series & Model Year 95

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103 March 2, 2012 To: From: Carl G. Sedoryk, General Manager/CEO Michael Hernandez, Assistant General Manger/COO Subject: Monthly Maintenance Report for January 2012 This monthly report summarizes information about fuel prices and the activities of the Maintenance/Facilities Departments during the month of January. Detailed statistical information is also attached. Fuel Prices: Jan. Low Jan. High Dec. Average Jan. Average % Change Diesel $3.35 $3.52 $3.28 $ % Gasoline $3.38 $3.42 $3.28 $ % Fleet Status: Road Call Rate Goal: 7,000 Miles or More Miles Between Road Calls: Operating Cost Per Mile: January 13,879 January $1.03 Past 12 Months: 15,436 FY12 Year To Date $1.22 Comments: In January there were a total of 25 road calls, of which 20 were maintenance related. The highest single road call category was due to engine issues. A new Diesel Emissions Fluid (DEF) tank was installed at TDA. The use of the DEF fluid is required in the exhaust system of all new transit buses. Facilities completed some parking restriping in the TDA bus yard for increased safety. During the month of December through January 2012 the AssetWorks maintenance management software system was upgraded to a new version. Some monthly reports or data were not accessible, or only provided partial data during the upgrade. Diesel and gasoline fuel prices increased by approximately 4% during the month of January. 97 Michael Hernandez

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105 January 2012 MST Operated Fixed Route Bus Fleet - Summary Information Active Fleet Series Manufacturer Model/Year Quantity Engine Fuel Type MPG Gillig Gillig Gillig Low-floor Gillig Low-floor Gillig Low-floor Gillig Suburban Gillig Suburban Gillig Low-floor MCI D /10/12 4 Cummins ISM 280 HP Clean Diesel 4.29 Detroit DC Series 50 ERG Clean Diesel 3.98 Cummins ISM 280 HP Clean Diesel 5.70 Detroit DC Series 50 ERG Clean Diesel 4.88 Cummins ISM 280 HP Clean Diesel 5.57 Cummins ISM 280 HP Clean Diesel 4.50 Detroit DC Series 50 ERG Clean Diesel 4.61 Cummins ISM 280 HP Clean Diesel 5.80 Cummins ISM 480 HP Clean Diesel 6.09 Historical Fleet Number Manufacturer Model Vehicle(s) Fuel Type 80 Fageol Twin Coach Gasoline Fuel Used Revenue Fleet Miles: 286,401 40,308 Non-Revenue Fleet Inventory Value Fuel, Coolant, Lubricants $112, Gallons: 57,062 1,482 Average Miles Per Gallon: Parts/ Supplies $269, Total Value $381, Repeat Road Calls 0 99

106 Miles MILES MILES BETWEEN MECHANICAL ROAD CALLS January Miles: 277,589 36,000 33,000 30,000 27,000 24,000 21,000 18,000 15,000 12,000 9,000 6,000 3,000 0 Feb 2011 Mar 2011 April 2011 May 2011 June 2011 July 2011 Aug 2011 Sep 2011 Oct 2011 Nov 2011 Dec 2011 Jan 2012 Goal: 7,000 Miles 40,000 Fleet Wide Miles Between Roadcalls FY11 vs. FY12 Year to Date Comparison 35,000 30,000 25,000 20,000 15,000 Goal: 7,000 Miles 10,000 5,000 0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun FY11 15,068 9,884 10,679 19,935 9,195 8,714 9,263 9,453 9,707 12,790 15,227 24,334 11,820 FY12 16,586 14,659 13,711 20,563 17,503 18,506 13,879 16,487 January Aver. YTD

107 OCCURENCES 110 All ROAD CALLS - BY CATEGORY FY 2011 & 2012 CUMULATIVE YEAR-TO-DATE Air Sys. Brakes Exhaust Cooling Doors Electrical Engine Trans Fare box Other Mech. Pass/Sick Radio/ ACS Tire Vandal W/C Lift Total FY FY12 - YTD Jan * "Other" category includes: Fluid leaks, Lights, Windshield Wipers other items. January

108 % of PM Inspections On-Time Total PM Inspections PREVENTIVE MAINTENANCE INSPECTIONS PAST TWELVE MONTHS % 90% % Goal 80% 80 70% 60% 60 50% 40% 40 30% 20 20% 10% 0 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Total PMIs % On Time 96% 60% 77% 98% 98% 94% 90% 91% 94% 97% 92% 96% 0% January PMs for Dec/Jan based on AssetWorks data during system upgrade

109 Fleet Cost Per Mile January 2012 Fleet Miles: 277,589 Average Fleet Cost Per Mile: $ % 4.0% 4.5% 3.6% 2.9% 4.4% 3.0% 3.6% 3.5% 4.4% 75% 7.6% 15.9% 13.8% 20.3% 23.0% 19.4% 18.0% 23.8% 5.7% 11.4% 11.1% 11.2% 12.9% 11.6% 15.3% 16.9% 5.9% 6.1% Oil 50% Parts 25% 72.4% 61.4% 53.9% 55.3% 78.5% 74.7% 68.1% 67.9% 83.6% Labor Fuel 0% Cost Per Mile: Fleet Series & Model Year $ s (2000) $ s (2003) $ s (2002) $ s (2003) $ s (2007) $ s (2002) $ s (2003) $ s (2007) $ s (2009/10/12) November

110 Road Calls MECHANICAL ROAD CALLS BY BUS SERIES January 2012 Total Diesel Miles: 277,589 Roadcalls: Bus Series & Model Year January

111 VANDALISM COSTS - PAST 12 MONTHS $4, $3, $3, $2, $2, $1, $1, $ $0.00 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Buses $ $48.27 $0.00 $0.00 $ $33.12 $ $51.01 $58.90 $33.06 $88.83 $0.00 Bus Stops $ $ $ $ $ $1,155. $ $ $ $ $ $1,158. STC $0.00 $0.00 $0.00 $0.00 $68.50 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $12.50 MTX $0.00 $0.00 $0.00 $0.00 $12.00 $0.00 $0.00 $0.00 $0.00 $3,500. $0.00 $0.00 MTP $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 January

112 Total Inventory & Fuel Value Inventory $ Value Per Bus 12 Month Rolling Inventory, Fuel & Fluids Value - January 2012 Total Inventory: $ 381, Value Per Bus: $ 3, Month Average: $ 3,275 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $5,000 $4,800 $4,600 $4,400 $4,200 $4,000 $3,800 $3,600 $3,400 $3,200 $0 $3,000 Inventory Value Fuel Value Inventory Value / Bus 106

113 12 Month Rolling Fuel Cost - As of January 31, 2012 Diesel Gasoline $5.25 $5.00 $4.75 $4.50 $4.25 $4.00 $3.75 $3.50 $3.25 $3.00 $2.75 $2.50 $2.25 $ FY 2012 Fuel Budget: Diesel 3.50 Gallon Gasoline $3.75 Gallon

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115 ATTACHMENT 3 Date: March, 2012 To: From: C. Sedoryk, General Manager/CEO Hunter Harvath, Assistant General Manager Finance & Administration; Mark Eccles, Director Information Technology; Kathy Williams, General Accounting Manager; Kelly Halcon, Director of Human Resources/Risk Management; Tom Hicks, CTSA Manager; Sonia Bannister, Office Administrator; Zoe Shoats, Marketing Analyst Subject: Administration Department Monthly Report January, 2012 The following significant events occurred in Administration work groups for the month of January 2012: Human Resources A total employment level for January 2012 is summarized as follows: Positions Budget FY11 Actual Difference Coach Operators / Trainees C/O on Long Term Leave * Coach Operators Limited Duty Operations Staff Maintenance & Facilities Administration (Interns 2 PT) Total January Worker s Compensation Costs Indemnity (paid to employees) $27, Other (includes Legal) $2, Medical includes Case Mgmt,UR, Rx & PT $9, TPA Administration Fee $4, Excess Insurance $3, Total Expenses $40, Reserves $1,217, Excess Reserved ($392,084.15) # Ending Open Claims

116 Number of Accidents Training Description Attendees Annual VTT Training 0 Risk Management Update January 2012 January 2011 Preventable Preventable Description Yes No Yes No Vehicle hits Bus Bus hits object TOTAL During the month of January 2012 there were no preventable collisions. This continues our outstanding safety and accident frequency ratio (AFR) Accident Statistics non-preventable preventable 110

117 Miles Traveled 400,000 Miles Between Preventable Collisions 350, , , , , ,000 50,000 0 Series2 Series1 Series3 MBPC = Miles Between Preventable Collisions Standard = Not more than 1 preventable collision per 100,000 miles There were no claims paid and $8, recovered during this period. Accounting Update During the month of January, staff focused on year end payroll and reporting items. In addition, all finance staff continued to focus on the implementation of our newly upgraded financial system (Navision). General Accounting: Staff is focused on ensuring that the financial information of the agency is properly stated and recorded on many reports. Accounts payable and payroll continue to meet their weekly deadlines. Grants and Compliance: Staff continues to attend training to ensure MST is compliant in many areas. A continued area of focus is continually seeking grant funding from numerous sources. Purchasing: Staff continues the daily challenge of managing inventory levels while MST s fleet continues to age. Managing cost, lead times, and necessity are a daily task. 111

118 CTSA Update In January, a group of four staff members from ParaCruz, the ADA Paratransit service of Santa Cruz Metro, visited MST at the Monterey Mobility Management Center to share information about their county s paratransit operations and learn about the recent changes to MST s paratransit service. The group agreed to meet again within the year and to include their respective advisory committees in future meetings. The CTSA Manager also met with the Monterey County Veteran s Services Collaborative regarding MST s specialized transportation programs for persons with disabilities and how MST might assist with the Stand Down planned for Monterey County veterans in June The MST Mobility Advisory Committee (MAC) met January 25th at the Transportation Agency for Monterey County (TAMC) office in Salinas and new member Melissa McKenzie from the Carmel Foundation was welcomed. The committee received a presentation from Interim, Inc. about the transportation need of adults with mental illness. Also, Andy Cook of TAMC asked for public input on unmet transit needs within Monterey County. In 2011, the MAC became the official review body for overseeing the unmet needs process as it pertains to the transportation needs of travelchallenged individuals. For the month of January, the Mobility Trainer attended the S.C.O.R.E (South County Outreach Efforts) meeting in Soledad, the P.A.R.T.S (Preventing Alcohol Related Trauma in South County) meeting in Greenfield, and our very first MST Navigators meeting in Monterey. The Mobility Trainer also gave eight presentations to the Prundale Senior Center, where 22 people attended; Los Ositos in Salinas, where 17 seniors attended; San Andres Regional Center (meeting with 1 staff member); Regency Court (meeting with 1 staff member), CHISPA (meeting with 2 staff members); North High special education department (meeting with 2 staff members), Sherwood Village (meeting with 7 staff members), and Alisal Family Center (meeting with 1 staff member). In addition, the Mobility Trainer completed 33 ADA Paratransit physical assessments, 3 travel training assessments, and a total of 2 referrals to MST Navigators. Total person trained (including RIDES assessments): 33 Total # people contacted during public presentations: 39 Total persons otherwise contacted: 13 For the month of January, the Mobility specialist completed 33 ADA Paratransit physical assessments and a total of 2 travel training sessions. The Mobility Specialist spoke with 5 Rides applicants about travel training and its benefits. For the month of January the MST Navigator volunteers provided shopping assistance for the residence of Pacific Meadows by carrying grocery bags on and off Line 92. Additionally, the volunteers provided travel training to two individuals for a total of 18 hours. The Navigators met at Pacific Meadows to answer transportation 112

119 questions twice this month as well. They also met with patrons of the Scholze Park Center twice this month. There is one volunteer who helps in the office with RIDES certification letters, and she volunteered 10 hours of her time for that purpose. All told, the MST Navigators volunteered 66 hours for the month of January. Total person trained (including RIDES assessments): 35 Total # people contacted during public presentations: 00 Total persons otherwise contacted: 03 Total volunteer Navigator service hours: 66 Customer Service Update Jan '12 % 113 Jan '11 % Service Report Type Valid Employee Compliment % % Service Compliment % % Improper Employee Conduct % % Passed By % % Request To Add Service % % Improper Driving % % No Show % % Late Arrival % % Inaccurate Public Information % % Fare / Transfer Dispute % % Early Departure % % Bus Stop Amenities % % Service Schedule % % ADA Compliance % % Off Route % % Agency Policy % % Request To Reduce Service % % Passenger Injury % % Facilities Vandalism % % Carried By % % Late Departure % % Service Other % % Vehicle Maintenance % % % %

120 Improper Employee Conduct (18) represented % of overall service reports and Improper Driving reports (5) represented 7.35 % of overall service reports for January MST received five Employee Compliments and two Service Compliments reports in January. Of the seven compliments, two involved MST contracted service. Employee Compliments Passenger states Monterey-Salinas Transit has the most wonderful Coach Operators; they make the trip from San Jose to Monterey very pleasant. Passenger compliments MV Coach Operator Michael Roland, for Marina-On Call, saying that she, was trying to get to a new destination, and not only did he assist her with information, he made sure to drop her off at a stop where she could catch her new bus. Passenger states that Coach Operator Danny Alvarado, Was extremely safe in his driving skills. When they were on Hwy 1, in their lane was a refrigerator, and he safely, skillfully avoided hitting it and kept everyone safe. She was very impressed. Mr. Dave McIntosh (passenger) states Coach Operator V. Fraley Went above and beyond to help him make his connection. Mr. Robert Rosenthal (passenger) compliments Coach Operator Ernie Sanchez, Ernie is very conscientious, friendly, helpful and very punctual. I feel very safe knowing he is my driver. Service Compliments RIDES Passenger states Thank you for providing a service that I greatly needed, and consider it my salvation. Ms. Helaine Clark (passenger) Thanks Hunter Harvath and staff for providing service at midnight for passengers to get from First Night Monterey back to Rippling River. IT Update Staff configured the Trapeze ITS Transitmaster system. Staff continued to monitor and configure software and hardware for the Assetworks Maintenance system. Staff continued to support and monitors the Navision Payroll system. Staff coordinated with the MST HR Department regarding the HR Module upgrade. Staff continued to configure data for the GIRO DDAM Timekeeping system. Staff updated software 114

121 components of MST workstations. Staff continued developing functionality of the Customer Service and RIDES databases. Staff kept the MST web page updated and made the appropriate changes as required. Staff continued to support MST staff as needed, proactively ensuring MST staff was supported fully with their IT needs. Marketing and Sales Update Published news stories include: Transit tax is simply ignorant (The Californian, 1/2/12); Woman hit in Salinas crosswalk by pickup truck (KSBW, 1/11/12); Salinas police search for hit-and-run driver (The Californian, 1/11/12); Transit bus depot makes no sense at Fort Ord (The Californian, 1/11/12); Soapbox: 2012 transportation challenges in Monterey County (The Californian, 1/12/12); Woman suffers hit-and-run (Monterey County Herald, 1/12/12); Maria Orozco: Transport agency has a good year (Monterey County Herald, 1/13/12); MST offers limited holiday schedule (Monterey County Business Council s Friday Facts, 1/13/12); San Francisco to Mexico (via L.A. and San Diego) on public transit 6 trains, 12 buses, 49 hours (californiastreets.org, 1/16/12); Hot topics in district 4 (Monterey County Weekly, 1/19/12); Proposal before county (Monterey County Herald, 1/12/12); Business park vote delayed as Board of Supervisors seeks Whispering Oaks deal (Monterey County Herald, 1/24/12); Whispering Oaks hearing set for Feb. 14 (Monterey County Herald, 1/25/12); MST schedules hearings on proposed service changes (Monterey County Business Council s Friday Facts, 1/27/12); Hooked on towing (Monterey County Herald, 1/30/12); Wrong place for MST (Monterey County Herald, 1/31/12). Press releases sent include: MST bus service on Martin Luther King Jr. Day (1/11/12); Public hearings on proposed service changes effective April 2012 (1/20/12); MST service modifications effective Saturday, February 4 (1/30/12). Marketing activities: Updated the employee of the year photo in the lobby; made edits to the annual report mailing list; mailed out annual report and community stakeholder surveys; scheduled MST s Cry and Scream TV commercials on Comcast and Central Coast ABC with funds from CMAQ grant; delivered GoPasses to Salinas Library with funds from CMAQ grant; delivered GoCards to the Veteran s Transition Center with funds from CMAQ grant; made modifications to service effective February 4 which included updating maps and schedules pages in the Rider s Guide, updating online maps and schedules and posting car cards notifying passengers of the modifications; sought Spanish translation for April service change public hearing presentation; attended Monterey Peninsula Chamber of Commerce Membership Luncheon recognizing MST for 20 years of continuous chamber membership; ordered MST promotional materials; managed MST website content and Facebook page; coordinated delivery of printed promotional materials. 115

122 Planning Update During the month of January, staff finalized preparations for the February 4 th minor service change and began conducting public hearings on additional service changes and reductions for a spring service change. Staff began working with its consultant, Nelson Nygaard, on the Salinas Area Service Analysis study, designed to assess transit services in Salinas and recommend new routes and schedules to meet current transit demands. Staff continued to work with MST s military partners on improving and fine tuning services to the Presidio, Fort Hunter Liggett and Naval Postgraduate School. Staff also continued working with CSUMB and Hartnell College on the transit partnerships MST has with those educational institutions. Staff continued planning efforts with the JAZZ Bus Rapid Transit program. Staff attended meetings with TAMC, FORA, AMBAG and other local agencies. Staff traveled to Washington DC to conduct legislative advocacy and subsequently traveled to Orlando, Florida, to attend the American Public Transportation Association s Transit CEOs Seminar. 116

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125 TRANSPORTATION AGENCY FOR MONTEREY COUNTY HIGHLIGHTS February 22, 2012 Meeting INDEPENDENT TRANSPORTATION NETWORK BEGINS IN MONTEREY COUNTY The Transportation Agency for Monterey received a presentation on the Independent Transportation Network Monterey County (ITNMontereyCounty). ITNMontereyCounty is a new non-profit volunteer based transportation service that provides arm-through-arm, door-to-door rides 24 hours per day, 7 days per week for any reason to adults over the age of 60 and adults 18+ with visual impairments. ITNMontereyCounty s service provides a travel option in Salinas and the greater Monterey Peninsula that is safe and dignified and will allow members the independence to travel when and where they wish without having to rely on family or friends, or drive in unsafe situations. Volunteers provide the majority of the rides while paid drivers provide a back up when volunteers aren t available. Volunteers commit to driving three hours per month and indicate blocks of time they will be available to drive. They provide assistance as needed, such as offering an arm down stairs or bring a bag of groceries to the rider s kitchen counter. Everyone who uses the service becomes a dues-paying member of the nonprofit organization. Annual membership costs $50 for individuals and $75 families. Member-riders call the ITNMontereyCounty dispatcher to schedule a ride. Scholarships are available for individuals who meet the federal poverty criteria. No money is exchanged when the ride is provided and gratuity is not allowed. Member-riders receive a monthly invoices accounting for the number and cost of the rides taken. For more information about ITNMontereyCounty visit their website at: TRANSPORTATION FOR LIVABLE COMMUNITIES GRANT TRANSFERRED TO CHISPA PROJECT

126 On a vote of 11-3, the Transportation Agency Board approved the City of Marina's request for a transfer of the $300,000 Transportation for Livable Communities Transit- Oriented Development incentive grant awarded for the MST Transit Village project to the CHISPA De Forest apartment building. The Board also approved a deadline extension to the time of the next round of TLC grants, at which time the City must reapply for the funds, or for one year, whichever is shorter. The Transportation Agency enacted the TLC grant program in 2003 to incentivize the creation of affordable housing in existing communities close to transit, which reduces the demand on regional road networks and increases transit ridership. The goal of the program is to promote walkable, relatively high-density development near transit options, thereby increasing living and transportation choices while reducing reliance on automobiles. The Board also directed staff to initiate a third round of TLC grant awards upon resolution of the funding scenario for the US San Juan Road interchange project, expected by this summer. SAN JUAN ROAD AT HWY 101 INTERCHANGE PROJECT RECEIVES LOCAL FUNDS The San Juan Road at Highway 101 Interchange project maybe under construction as early as Fall The Transportation Agency for Monterey County approved allocating $ million in local funds to match the $ million of Trade Corridor Improvement Funds State bonds awarded to the project. Safety on Highway 101 is the primary concern behind plans for a new interchange near the intersection of San Juan Road and Highway 101. With over 85 accidents occurring at this intersection over the past five years (one fatal) plans for this intersection will make entering and exiting the highway safer and congestion free. The Transportation Agency originally committed to provide a one for one non-state fund match to the $ million Trade Corridor Improvement Funds State bonds awarded to the US 101 San Juan Road Interchange Project. Subsequently, $ million of federal American Recovery and Reinvestment Act funds were programmed to the project reducing the commitment to $ million. Transportation Agency controlled funds, including Regional Surface Transportation Program and development impact fees, are being put aside to cover the remaining $ million commitment. The US 101 San Juan Road Interchange Project is on schedule to be Ready to List in early April Upon meeting this milestone projects can request state funding allocations from the California Transportation Commission. The local funding commitment could be less than $ million if Corridor Mobility Improvement Account bond funds are allocated to the project. Corridor Mobility Improvement Account funded projects must be under construction by December 2012.

127 REGIONAL DEVELOPMENT IMPACT FEE REDUCTIONS The Transportation Agency Board approved reductions to the regional development impact fee for new developments located in infill areas and designating areas eligible for reductions. The Regional Development Impact Fee, approved by the County and all the cities in the county in 2008, provides for new development to pay their share of transportation improvements as mitigation for impacts of traffic generated by their projects. It was determined that development in built up areas promotes more use of alternatives to driving. Under the discount program, fees would be reduced by 10% for residential or industrial area, 15% for retail areas and 20% for office developments. To make implementation of the revised fees easier for the jurisdictions, infill area maps were prepared that designated areas in the region that meet the specific characteristics of infill development. Developments falling outside of these areas would still be eligible for trip reductions through the existing appeals process. The following criteria were used to identify appropriate sites as infill: 1. Locations with 5,000 or more employees working within a l-mile radius; 2. Residential with a minimum density of 12 dwelling units per net acre, or nonresidential with a minimum floor area ratio of 1.0; 3. Transit service located within a ½ mile; 4. A parcel has to be currently vacant to be considered infill; 5. Under-developed parcels would qualify as refill parcels; and 6. A parcel must be privately owned and located in an urban environment. The proposed trip rate reductions for infill developments could reduce revenues up to $6.4 million. With these changes, the fee program is expected to generate $243 million, with one-percent reimbursing the agency s fee program administrative expenses, to year CITY OF SAND CITY RECEIVES STATE TRANSPORTATION FUNDS The Transportation Agency allocated more than $17,000 in Regional Surface Transportation Funds to the City of Sand City to connect the California Ave, Sylvan- Tioga, overlay project to their Sand Dunes Drive Coastal Bike Path Interconnect Project. The purpose of the project is to provide a designated crossing or travel lane for bicycles and

128 pedestrians from the north end of Sand Dunes Drive at Tioga Ave, across the Highway 1 over-crossing to the existing sidewalk on Tioga. Projects eligible for Regional Surface Transportation Program funding include local street and roadway rehabilitation, local match for federal transportation funds, bike lanes, pedestrian facilities, public transit capital, and signal coordination. NEW BICYCLE AND PEDESTRIAN FACILITIES ADVISORY COMMITTEE COUNCIL MEMBER The Transportation Agency approved Megan Tolbert as the primary and Richard Dawson as the alternate to the Bicycle and Pedestrian Facilities Advisory Committee representing California State University Monterey Bay. Ms. Tolbert is a Transportation Planner and Mr. Dawson is the Outdoor Recreation Coordinator for CSUMB. Transportation Agency staff continues to actively pursue candidates for vacancies on the Committee. Vacancies remain for Monterey County District 3, and the cities of Carmel, Del Rey Oaks, Sand City, Seaside, Greenfield, Gonzales, King City and Soledad. Staff requests that Board members in these areas recruit any possible interested individuals and refer them to staff for more information.

129 Agenda # 10-3 March 19, 2012 Meeting Monterey-Salinas Transit Washington, D.C. Office March 5, 2012 TO: Carl Sedoryk FROM: Thomas P. Walters The following report summarizes recent actions taken on behalf of Monterey-Salinas Transit. TPW:dwg Arranged advocacy meetings for MST staff in Washington, D.C. Contacted House Delegation to request support for funding the Mass Transit Account of the Transportation Trust Fund in SAFETEA-LU Reauthorization legislation. Contacted Senate Finance Committee to request support for S. 1034, the Commuter Benefits Equity Act of Participated in APTA Washington Area Transit Industry Representatives Task Force conference call to coordinate advocacy on H.R. 7, the American Energy and Infrastructure Jobs Act of 2012, and S. 1813, the Moving Ahead for Progress in the 21st Century Act. Provided updates to MST on transportation and appropriations legislation. 123

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131 Agenda # 10-4 March 19, 2012 Meeting MEMO DATE: March 1, 2012 TO: FROM: SUBJ: Carl Sedoryk, General Manager/CEO Monterey-Salinas Transit John E. Arriaga, President February 2012 Activity Report Week of February 6, 2012 Monitored gubernatorial appointments Monitored California Transit Association activities Monitored California Transportation Commission activities Monitored all new and old legislation that may be relevant to MST and eventually be monitored on their legislative track Provided MST with JEA & Associates Capitol Weekly Report on key events and activities in Sacramento/the Capitol Week of February 13, 2012 Monitored gubernatorial appointments Monitored California Transit Association activities Monitored California Transportation Commission activities 125

132 Monitored all new and old legislation that may be relevant to MST and eventually be monitored on their legislative track JEA meeting with Assembly Member Alejo staff to discuss possible legislation Provided MST with JEA & Associates Capitol Weekly Report on key events and activities in Sacramento/the Capitol Week of February 20, 2012 Monitored gubernatorial appointments JEA meeting with Assembly Member Alejo staff to discuss possible legislation Monitored California Transit Association activities Monitored California Transportation Commission activities Monitored all new and old legislation that may be relevant to MST and eventually be monitored on their legislative track Prepared MST legislative track for Carl Sedoryk Provided MST with JEA & Associates Capitol Weekly Report on key events and activities in Sacramento/the Capitol Week of February 27, 2012 Monitored gubernatorial appointments Monitored California Transit Association activities Monitored California Transportation Commission activities Monitored all new and old legislation that may be relevant to MST and eventually be monitored on their legislative track Monitored all new legislation that may be relevant to MST Prepared MST legislative track for Carl Sedoryk with old and new legislation Provided MST with JEA & Associates Capitol Weekly Report on key events and activities in Sacramento/the Capitol Please feel free to contact me at (916) with any questions or concerns you may have regarding information contained in this report. 126

133 Agenda # 10-5 March 19, 2012 Meeting March 5, 2012 To: From: Subject: Carl Sedoryk Hunter Harvath, Assistant General Manager Finance & Admin. TRIP REPORT On January 26-27, 2012, I traveled to Washington, DC, to conduct legislative advocacy meetings with professional staff members from both the House of Representatives and the Senate as well as from the Federal Transit Administration (FTA). These included representatives from the following offices: Senator Barbara Boxer Congresswoman Zoe Lofgren Congressman Sam Farr Congressman John Olver Congressman Pete DeFazio Congressman Mike Honda Senator Dianne Feinstein FTA Office of Budget and Policy On January 28-31, 2012, I traveled to Orlando, FL, to participate in the American Public Transportation Association s Transit CEOs Seminar. While at the seminar I participated in the following sessions: Bus & Paratransit CEOs Committee Meeting Opening General Session Public Transportation Takes Us There Policy & Trends in Surface Transportation Executives Exchange: Views and Insights Chair & President s Roundtable Workforce Development Next Gen APTA President & CEO s Breakfast for Deputy Chief Executives Peer-to-Peer Presentations: Case Studies, Best Practices and New Programs Labor Relations Overview Leadership & Public Transportation Security New Business Models Staying on Message Wired: How Your Customers Have Changed and What to Do About It 127 Hunter Harvath

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137 Executive Committee Chair Gary C. Thomas Vice Chair Flora M. Castillo, CHIE February 10, 2012 Secretary-Treasurer Nathaniel P. Ford, Sr. Immediate Past Chair Michael J. Scanlon Mr. Carl G. Sedoryk General Manager/Chief Executive Officer Monterey Salinas Transit One Ryan Ranch Road Monterey, CA Dear Mr. Sedoryk: On behalf of the American Public Transportation Association (APTA), I thank you for your participation at the 2012 APTA Transit CEOs Seminar in Orlando, FL. Your session received high ratings. Participants responded that the session was relevant to their needs and provided new information. We are grateful for your candid presentation. We fully recognize that we would not receive such positive feedback from participants without the excellent presentations and stimulating discussions provided by talented individuals like you. Members-at-Large David J. Armijo Ronald L. Epstein Greg Evans, M.Ed. Joseph J. Giulietti Sharon Greene Crystal Lyons Reginald A. Mason Sharon McBride Gary W. McNeil Thomas F. Prendergast Phillip A. Washington Alice Wiggins-Tolbert Charles R. Wochele Alan C. Wulkan President & CEO Michael P. Melaniphy Thank you for helping make the seminar a success. We appreciate your continued involvement and unique contributions. I hope to see you at the Legislative Conference or another APTA conference very soon. Sincerely yours, Michael P. Melaniphy President & CEO MPM/lm:jr 1666 K Street, N.W., 11th Floor Washington, DC Phone (202) FAX (202)

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