Cooperation and quality in tourism. Wojciech Mania, Ph.D. Poznań Tourism Organisation

Transcription

1 Cooperation and quality in tourism Wojciech Mania, Ph.D. Poznań Tourism Organisation

2 source: maps.google.com

3 Focus on tourism quality 1 DMO and cooperation in the context of quality in tourism 2 How to cooperate? (with or without DMO) 3 Convention Bureaux and bringing congresses to your city

4 Tourism in Sakartvelo is it worth it?

5 Tourism in Sakartvelo is it worth it?

6 How about Kutaisi is it worth it?

7 Are there any tourists in Kutaisi? source: Kutaisi TIC

8 Foreign tourists in Kutaisi in 2012 Others 24% Ukraine 21% Others 32% Poland 37% Czech Rep. 4% Israel 4% Germany 5% Ukraine 25% TIC Israel 19% Japan 8% Poland 13% Russia 8% Bagrati Cathedral

9 Tourists in tourist information centre Jan. Feb. Mar. Apr. May June 2012 July 2013 Aug. Sept. Oct. Nov. Dec. source: Kutaisi TIC

10 Tourism in Kutaisi infrastructure Hotels 20 33% Hostels 30 50% 5 8% 5 8% Guest houses Family houses 627 rooms and 1274 beds At least 52 restaurants, bars and cafes Source: Kutaisi TIC

11 Focus on tourism quality 1 DMO and cooperation in the context of quality in tourism 2 How to cooperate? (with or without DMO) 3 Convention Bureaux and bringing congresses to you city

12 Why to cooperate?

13 Who should cooperate? Local government: framework, promotion, support, infrastructure Qualities: nature, culture, heritage, cuisine Tourism industry: tour operators, hotels, restaurants, attractions etc. but also product

14 How to cooperate? How to make local authorities, public institutions, enterpreneurs, NGO's, local communities trust each other and work together? Destination marketing organization (DMO) or convention and visitors bureau (CVB) is an organization that promotes a town, city, region, or country in order to increase the number of visitors. It promotes the development and marketing of a destination, focusing on convention sales, tourism marketing, and services [source: wikipedia.org].

15 Tourism management in Poland on national and regional level Ministry of Sports and Tourism Polish Tourist Organisation 16 regional tourist organisations

16 Tourism management in Sakartvelo on national and regional level Ministry of Economy and Sustainable Development Georgian National Tourism Administration (GNTA) 21 Territorial Units of GNTA Tourism Information Centers (TIC) (source: Gulua 2015)

17 Tourism management in Kutaisi Mayor Deputy Mayor Economic Development and Local Self Government Property Management Department Tourism Division Kutaisi Tourism Information Center Agreement between GNTA and Kutaisi City Hall in employees from Kutaisi City Hall 2 employees from GNTA (source: Gulua 2015)

18 Tourism management and destination management organisations (DMO) Models of tourism management may vary in different countries, regions or cities Legal basis in Poland: Act on associations (1989, with later changes) Act on Polish Tourist Organisation (1999)

19 Poznań Tourism Organisation: DMO for Poznań Metropolitan Area Established in 2003 Poznań Tourism Organisation incl. Poznań Convention Bureau main implementer of tourism for Poznań Metropolitan Area Cooperation with local administration and tourism industry Main tasks: integration of local communities and self governments with tourist industry, creation of local tourist products (from idea to development and promotion), gathering data about tourist attractions and products, running local tourist information centres.

20 About 70 members Local governments: City of Poznań 15 surrounding communes and towns 10 restaurants City-dependant organisations: Public Transport Company (MPK) Malta Thermal Baths 2 tour operators Hotels: 16 hotels (3-5 stars) 2 hostels Organisations: Poznań Chamber of Tourism Regional Chamber of Gastronomy Companies: Poznań International Fair Ławica Poznań Airport 5 other companies 8 museums and cultural institutions Department of Tourism, Poznań University of Economics

21 Structure of Poznań Tourism Organisation Surrounding towns and Other members communities Tourist University Information of Economics Centre Department of Tourism Poznań International Fair Poznań City Hall Hotels Restaurants Other partners Airport Poznań Ławica Local companies Museums, attractions, cultural institutions Poznań Film Comission

22 Managing Poznań Tourism Organisation Board of the association (9 members) General meeting of all members (at least once a year) Auditing Commission (3 members) Management (1 member CEO) Office (4 employees)

23 Budget Total income (2014): GEL Operating costs: Publications Fairs Legal advice 57% Study tours delegations IT Office equipment Office space Events Others Research and purchase of data 16% 27% Employment costs Publications costs Operating costs

24 Where are the money from? source:

25 Annual membership fees City of Poznań zł ( GEL) powiat poznański zł (3432 GEL) local communities (depending on number of inhabitants): from zł (2288 GEL) to zł (5148 GEL) Companies except hotels (depending on number of employess): from 1500 zł (858 GEL) to 5000 zł (2860 GEL) Self-regulatory organisations 500 zł (286 GEL) Cultural institutions 250 zł (143 GEL) Hotels 25 zł (14 GEL) per room Individuals 1000 zł (572 GEL) Universities 1000 zł (572 GEL) Tour operators 500 zł (286 GEL) Sport organisations 500 zł (286 GEL) Restaurants 500 zł (286 GEL) City-dependant organisations 1000 zł (572 GEL) Poznań Metropolis association zł ( GEL)

26 Additional funding Income from Poznań City Card Sponsors of publications European Union or other projects

27 Towards DMO strategic planning In order to create program a working group should be established, which will determine the key indicators of tourism development, general policy and expenditures for the development of this policy (Tcharkhalasvili, Gulua 2010). Very important the City Hall has to create a networking able to diffuse the reputation and tourist offers of the city (Tourism Development Strategy ).

28 In next episodes... Cooperation in practice: Events: Half Price Poznań Attractions: Industrial Architecture Trail in Luboń Products: Poznań City Card Promotion: Study Tours Information: Providing information Tourist Information Centre MICE tourism - meetings, incentives, conferencing, exhibitions: What are convention bureaux? Attracting congress to your city Not only infrastructure: city milieu and personal skills Wojtek Mania w.mania@plot.poznan.pl Skype: woj.man