Executive Session of Chapter 551 of the Texas Government Code:

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1 CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS MEETING 2910 East Fifth Street Austin, TX ~ MINUTES ~ Executive Assistant/Board Liaison Gina Estrada Wednesday, April 27, :03 PM Meeting Called To Order 12:00 PM 4:47 PM Meeting Adjourned I. Pledge of Allegiance II. Public Comment: Diane Bomar-Aleman stated that she hopes that the liberty and the justice for all was not just words. The liberty has been taken away. There is no justice for riders with disabilities and the Access-a-Ride program will take away the ability for many riders to get around. There is no liberty or justice for us. She also stated that she feels like the board is not listening to citizens' complaints. You have to consider the ADA program. III. Advisory Committee Updates: 1. Update on the Customer Satisfaction Advisory Committee (CSAC); and Assistant Director of Business & Community Development John-Michael Cortez provided updates on behalf of the Customer Satisfaction Advisory Committee (CSAC). The committee discussed the presentation from Webmaster/User Experience Designer Jody Tucker about the planned redesign of the Capital Metro website, a presentation from Interim Directory of Security John Jones about security topics, including fare evasion, and a presentation from Interim General Manager of StarTran Dottie Watkins. The next meeting is May 11 at the Terrazas Branch Public Library. 2. Update on the Access Advisory Committee (AAC). VP of Business & Community Development Dianne Mendoza provided updates and general information on behalf of the of the Access Advisory Committee (AAC). The committee selected Boone Blocker as the chair, Vanessa Owens as the vice-chair and Ann Nelson as the secretary. Boone Blocker came in later at the meeting and provided the Access report. (see attachment). He discussed the current ADA plan and the section that allows MetroAccess to randomly check your eligibility, and they passed a resolution for staff to investigate changing that section. They also discussed the agency adopting an accessible documents policy to put on the website where citizens can download textonly versions of presentations and a request that the board presentations supplied to Access be in an accessible format. Chair Martinez - Congratulated the new officers of the committees. IV. Executive Session of Chapter 551 of the Texas Government Code: Section of the Texas Government Code - legal advice - regarding labor structure. Board went into executive session at 12:05 p.m. Board returned from executive session at 1:37 p.m. Board of Directors Page 1 Printed 6/8/2011

2 Regular Meeting Minutes April 27, 2011 Section of the Texas Government Code - regarding real property issues. V. Board Committee Updates: VI. 1. Finance/Audit Committee; Frank Fernandez chair of the committee provided updates to the board. The committee discussed the internal audit regarding IT governance, they recommend an ad hoc committee to focus on IT issues temporarily, MetroRapid comprehensive business analysis and they discussed the possible need for a business case for large capital projects. 2. Rail Committee; John Langmore chair of committee provided updates to the board. This was a joint committee meeting with operations/planning. The committee was updated on rail ridership, which is increasing, capcity issues on the RedLine, the new bridge plan, the proposed changes to MetroRail connector routes which is on today's agenda as part of the August service change proposal. 3. Operations/Planning Committee; and Chris Riley chair of the committee provided updates to the board. The committee had a joint meeting with rail and discussed the August 2011 service changes and recommended to bring to the full board, update for Car2Go, service levels for central Texas, the new Access -a-ride program, alternatives analysis and an update on bike storage. The committee did not have a chance to discuss the AISD service plan, so this item will be moved to a future meeting. 4. Labor Committee Mike Martinez chair of the committee provided updates. The committee discussed labor structure updates and the comparative cost that Linda Cherrington of Texas Transportation Institute (TTI)provided regarding the three major bus service providers. They also discussed the contract modification with United Healthcare for stop loss. Action Items: 1. Resolution CMTA Board Minutes Approval of board minutes for February 28, 2011 and March 28, 2011 board meetings. RESULT: ADOPTED [UNANIMOUS] MOVER: John Langmore, Vice Chairman SECONDER: Chris Riley, Board Member AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley 2. Resolution CMTA Budget Amendment - Security Initiatives Approval of a resolution amending the Fiscal Year 2011 capital budget in the amount of $319,150 for the purpose of purchasing security equipment. Board of Directors Page 2 Printed 6/8/2011

3 Regular Meeting Minutes April 27, 2011 RESULT: ADOPTED [UNANIMOUS] MOVER: Beverly Silas, Secretary SECONDER: Frank Fernandez, Board Member AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley 3. Resolution CMTA Additional Funds to UHC Stoploss Contract Approval of a resolution authorizing the president/ceo, or her designee, to finalize and execute a contract modification with United Healthcare for stoploss reinsurance for 2011 through RESULT: ADOPTED [UNANIMOUS] MOVER: Ann Stafford, Board Member SECONDER: John Langmore, Vice Chairman AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley 4. Resolution CMTA August 2011 Service Change Approval Approval of August 2011 service changes. Roberto Gonzalez Principal Planner provided August service change proposal. (see attachment) Public Comment: Michael Zitz-Evancih thanked staff for increasing the 466 because it does help the north side area although it's still hard to cross. John Langmore - Regarding the downtown connectors, are we doing anything to provide service as far as a replacement? Gonzalez - It would depend on where their exact destination is. Some of our regular routes could provide that service. Also we will look to partner with Car2Go or some other provider of that service for other options for folks. John Langmore - Regarding the ER route, what is the wait time for buses? Gonzalez - About 13 minutes, but will change to minutes. Langmore - Do we give the community a chance to save a route? Gonzalez - Yes we do, we work with the community for recommendations. Justine Hlista - When can we expect a report on how well we are doing when changes occur? Gonzalez - Probably around late spring, around March or April. Chris Riley - Can we discuss the figures on Airport flyer? Gonzalez - We are hoping to increase the frequency. Riley - Describe outreach efforts at hotels? Some hotels say they had not heard of the changes. To what extent have we communicated this to them? Gonzalez - Downtown Austin Alliance, advertising etc... Dianne Mendoza - Some of our promotion efforts are with the Concierge Association, Austin Convention Bureau etc... Board of Directors Page 3 Printed 6/8/2011

4 Regular Meeting Minutes April 27, 2011 Ann Stafford - My concerns are regarding construction on 7th Street and Riverside. Our ability to use it and be on time, be very cautious about time. Gonzalez - We continue to work with the city of Austin. I don't see the same length of construction as on 7th Street. Justine Hlista - On-time performance is very critical. Riley - We need to maintain a strong relationship with hotels and to see something on their websites with updated information. We want the hotels to know about our changes, step-up conversation within the next month. It was moved by board member Riley with an amendment to approve the proposed changes without the Airport flyer changes and for one month of additional marketing outreach and to bring back in one month. Beverly Silas - Alternative would be to bring back to our service changes in January for more in depth conversation and additional feedback from stakeholders like Downtown Austin Alliance, the Visitor's Center and all other entities involved and then suggest if changes are okay. Needs more conversation. Board member Silas moved for a friendly amendment to approve the proposed changes without Airport flyer changes and for additional marketing outreach and bring back with the January service changes. Chair Martinez - We have a friendly amendment to approve the proposed changes with the exception to move the Airport flyer and to continue dialogue and potential marketing strategy and then bring it back during our January service changes? Is that how I understand the motion? My understanding of the motion is that we contemplate additional marketing strategy if after contemplating we move forward? We also have a written correspondence from Ms. Ann Simpson to be read into the record of the minutes. I won't read the letter but I do want it to be officially imprinted into the minutes of the meeting the entire contents of the letter she sent us. This is regarding the service changes. RESULT: ADOPTED AS AMENDED [7 TO 0] MOVER: Chris Riley, Board Member SECONDER: Ann Stafford, Board Member AYES: Chafetz, Silas, Langmore, Stafford, Hlista, Martinez, Riley AWAY: Frank Fernandez 5. Resolution CMTA Appointment for Labor Committee Appointment of board member to the labor committee. RESULT: ADOPTED [UNANIMOUS] MOVER: Frank Fernandez, Board Member SECONDER: Mike Martinez, Chairman AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley VII. Presentations: 1. Presentation (ID # 1917) Labor Cost Analysis Board of Directors Page 4 Printed 6/8/2011

5 Regular Meeting Minutes April 27, 2011 Labor Cost Analysis President/CEO Linda Watson provided updates about the labor structure. She reported that we have almost completed all the Sunset recommendations and that Senate Bill 650 has passed the Senate and we need to apply one of two options. Then she discussed the two options the Texas Legislature gives the agency: (1) bring all StarTran employees in house and make them public employees or (2) contract out all services through a competitive bid process. ATU President Jay Wyatt notified the agency that over a 100 StarTran employees voted against becoming public employees. The deadline in the legislation to implement one of the two options is September Ms. Watson stated she has also been providing a labor structure update to employees and a suggestion box is available at all the facilities. She also discussed the assistance of Linda Cherrington from Texas Transportation Institute to conduct cost comparison and other research. Linda Cherrington - Ms. Cherrington provided key elements, detailed cost comparison data with peer agencies, responded to questions asked, types of contracts per hour. Donna Simmons provided data regarding the potential financial impact on employees, in terms of take home pay and benefit contributions. By early next week employees can download the information that was given by Linda Cherrington and Donna Simmons. (see attachment) Chair Martinez - We feel confident the bill is going to pass. Continue to have dialogue on Option 1 as well as Option 2, it is critical to continue discussing options. This has an impact on where this agency will go in the next twenty years. 2. Presentation (ID # 1915) Smart Card Testing Results Smart Card Testing Results EVP and Chief Operating Officer Elaine Timbes provided the results of the SMART Card pilot program that involved 17 riders with disabilities. The pilot was successful. (see attachment) Public Comment: 1. Sandra Seekamp used the monthly fare card and she thought it was wonderful and liked it very much. It allows you and the operator to get you in faster and get you seated. It worked beautifully since day one. 2. Sparky stated that the card is a lot easier for him but he has a lot of drivers that tell him not to use it and just get on the bus. 3. David Wittee commented on the smart card stating that they had about a dozen of ADAPT members using the card. He stated that the drivers don't understand the new technology, some drives would tell you don't worry about it. The advantages of the card is easy to use and no cash but the disadvantage is it does pop out a day pass for one way and you can't keep track of the amount on the card. He prefers the 31 day pass, a lot of our folks preferred the monthly pass, better for folks with cognitive difficulties. Also discussed improving bus stop accessibility and the number of wheelchair seats available on the buses and the realignment of the corridor for Route 100 will address the big problem with the inaccessible bus stops. Board of Directors Page 5 Printed 6/8/2011

6 Regular Meeting Minutes April 27, Bryson Smith stated his biggest problem was handling the card but the smart card worked great for him. The smart card is a great idea and should go as soon as possible. 5. Carlos Aleman stated he has concerns regarding the smart card, it is a simple way of doing things but not as simple as it used to be. So many changes continue to go into the service and it is more about saving money and it seems less about providing a good service to the riders. I encourage the board members to consider what's best for the riders. It has been educational sitting through this board meeting listening to board members speak and ask good questions. His concerns continue to be more sensitivity and listening to the customers and listen to the people who rely on the service. Think more aggressively with persons with disabilities. Ms. Seekamp stated that she agrees with him and she had trouble when she missed a bus that was full and could not pick her up. Listen to the people who ride. Also the Access -a-ride pamphlet has not been given out and it is still not on the buses. Chair Martinez - Regarding smart card, if card is lost/misplaced how quickly will it be replaced? Elaine Timbes - We will replace it with no cost, we will bad list it. I will transition to finance department to roll out. Chair Martinez - Be very diligent about security measures, it's only for the disabled to use. VIII. Reports: 1. Planning/Development EVP and Chief Development Officer Doug Allen provided the ridership report. He reported that ridership is up system wide. (see CEO report) 2. Operations EVP and Chief Operating Officer Elaine Timbes provided the operations report. She discussed StarTran, FRS, First Transit, MetroAccess and MetroRail metrics. Veolia Transportation General Manager Chris Hager addressed the board regarding the actions Veolia has taken to improve their metrics. (see CEO report) John Langmore - What are the steps you are taking to remedy the problem regarding passenger accidents? Chris Hager - We are looking at claims with Risk Management. Langmore - Difference between Veolia and First Transit, what steps are you taking? Hager - Met with Elaine Timbes and we are evaluating the process, a reporting process. Chair Martinez - Definition of legitimate complaints? Hager - Customer complaint - we meet with each operator and coach one on one, if needed we go back to retraining, there is a hazardous complaint etc... Langmore - When will you alter the program? Hager - By the end of May if no significant changes we will make drastic changes. Langmore - Put this on the rail committee. 3. Finance Interim Chief Financial Officer Billy Hamilton provided updates. (see CEO report) Billy reported that we have completed the first six months of this fiscal year and he will Board of Directors Page 6 Printed 6/8/2011

7 Regular Meeting Minutes April 27, 2011 provide a detailed report to the finance/audit committee at the next committee meeting about where we are related to the budget. He also reported that we are running slightly ahead of our budgeted forecast and we have three items of concern: (1) not meeting our forecast for fare revenue this year (2) some federal funds seem uncertain, and there is uncertainty about the reauthorization of federal formula funds and (3) fuel costs are higher than what we budgeted for FY2011. We were helped by the performance of the sales tax. Budget is holding up pretty good. 4. President s Report President/CEO Linda S. Watson announced that the Austin Community College ridership through the Green Pass program is up 290 percent. Linda also recognized and thanked the Internal Audit department for winning the 2010 Silver Knighton Award in the small shop category. Internal Audit staff members were present at the meeting, including Caroline Beyer, Devy Cheatham, and Marcus Horton. Linda also recognized the Marketing department and our advertising contractor Sherry Matthews Advocacy Marketing. They won several local and regional Addys, including an award for the MetroRail Your time. Your ride. campaign. The MetroRail ad campaign will compete at the national levels. Linda also recapped the Earth Day celebration we hosted for riders at the North Lamar Transit Center on Thursday, April 21. (see CEO report) IX. Items for Future Discussion: X. Adjournment The meeting was adjourned at 4:47 p.m. ADA Compliance Reasonable modifications and equal access to communications are provided upon request. Please call (512) or gina.estrada@capmetro.org if you need more information. BOARD OF DIRECTORS: Mayor Pro Tem Mike Martinez, chairperson; John Langmore, vice chair; Beverly S. Silas, board secretary; Council Member Chris Riley; Mayor Justine Hlista; Frank Fernandez; Ann M. Stafford and Norm Chafetz. Board Liaison: Gina Estrada (512) , gina.estrada@capmetro.org if you need more information. The Board of Directors may go into closed session under the Texas Open Meetings Act. In accordance with Texas Government Code, Section , consultation with attorney for any legal issues, under Section for real property issues; under Section for personnel matters, or under Section , for deliberation regarding the deployment or implementation of security personnel or devices; arising regarding any item listed on this agenda. Date: April 27, 2011 Yvonne Allen Legal/Board Support Specialist II Board of Directors Page 7 Printed 6/8/2011

8 Regular Meeting Minutes April 27, 2011 Board of Directors Page 8 Printed 6/8/2011

9 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors CMTA Board Minutes 6.1 SUBJECT: Approval of board minutes for February 28, 2011 and March 28, 2011 board meetings. FISCAL IMPACT: This action has no fiscal impact. ROUTE 2025 STRATEGIC ALIGNMENT: Does not apply. DBE PARTICIPATION: Does not apply. RESPONSIBLE DEPARTMENT: Board of Directors LEGAL COUNSEL SIGNATURE: Page 1 Packet Pg. 9

10 6.1 RESOLUTION OF THE CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS STATE OF TEXAS COUNTY OF TRAVIS RESOLUTION CMTA Board Minutes. RESULT: ADOPTED [UNANIMOUS] MOVER: John Langmore, Vice Chairman SECONDER: Chris Riley, Board Member AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley Date: April 27, 2011 Secretary of the Board Beverly Silas Page 2 Packet Pg. 10

11 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors CMTA Budget Amendment - Security Initiatives 6.2 SUBJECT: Approval of a resolution amending the Fiscal Year 2011 capital budget in the amount of $319,150 for the purpose of purchasing security equipment. FISCAL IMPACT: Funding for this action is available in the FY2011 capital budget. COMMITTEE RECOMMENDATION: This agenda item was approved by the finance/audit committee on April 13, EXECUTIVE SUMMARY: Consistent with Circular FTA C D, the Urbanized Area Formula Funding Program (Section 5307) makes federal grant funds available to Capital Metro as a designated recipient. At least one percent of the funding apportioned to Capital Metro must be used for security projects unless the designated recipient determines such expenditures for security projects are not necessary. The Capital Metro security department is requesting an additional $319,150 to be allocated in Fiscal Year 2011 for the purpose of purchasing security equipment. This request can be funded from remaining balances in the amount of $255,320 of the one percent dedicated for security projects available in the Urbanized Area Formula Grant (Section 5307) for Fiscal Years 2006, 2007, and The required additional local match of $63,830 is available from an internal budget transfer of available operating funds. This budget amendment can be summarized as follows: FY2011 Adopted Budget This Funding Request FY2011 Amended Budget Grant $ 96,000 + $255,320 = $351,320 Local Match $24,000 + $63,830 = $87,830 Total $120,000 + $319,150 = $439,150 ROUTE 2025 STRATEGIC ALIGNMENT: Does not apply. DBE PARTICIPATION: Does not apply. PROCUREMENT: Does not apply. RESPONSIBLE DEPARTMENT: Finance & Administration LEGAL COUNSEL SIGNATURE: Page 1 Packet Pg. 11

12 6.2 Page 2 Packet Pg. 12

13 6.2 RESOLUTION OF THE CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS STATE OF TEXAS COUNTY OF TRAVIS RESOLUTION CMTA Budget Amendment - Security Initiatives WHEREAS, pursuant to Section (c) of Chapter 451 of the Texas Transportation Code this budget amendment in the amount of $319,150 for the purpose of purchasing security equipment in Fiscal Year 2011 has been made available to the public and a public hearing has been conducted. NOW, THEREFORE BE IT RESOLVED by the Capital Metropolitan Transportation Authority board of directors that the capital budget amendment in the amount of $319,150 be adopted. RESULT: ADOPTED [UNANIMOUS] MOVER: Beverly Silas, Secretary SECONDER: Frank Fernandez, Board Member AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley Date: April 27, 2011 Secretary of the Board Beverly Silas Page 3 Packet Pg. 13

14 Proposed Budget Amendment for Security Equipment April 27, 2011 Packet Pg. 14 Attachment: Budget Amendment - Security Equipment_with project details (CMTA : Budget Amendment - Security 6.2.a

15 Background The Urbanized Area Formula Funding Program (Section 5307) makes federal grant funds available to Capital Metro asa designated recipient. At least one percent of the funding apportioned to Capital Metro must be used for securityprojects unless the designated recipient determines such expenditures for security projectsare not necessary. Packet Pg. 15 The Capital Metro Security Department is requesting an additional $319,150 to be allocated in FY2011 to purchase security equipment. Attachment: Budget Amendment - Security Equipment_with project details (CMTA : Budget Amendment - Security 6.2.a

16 Proposed Security Equipment Projects Packet Pg st / Bluestein (Veolia) $38K (no present coverage) 4 cameras, 8 access control devices New cameras/infrastructure for probing station security Access control (card readers) for main building North Lamar Transit Center, $73K (no present coverage) 10 wireless cameras, New cameras for facility Rail Platforms, $21K, 10 cameras Add crossing dedicated cameras Add TVM dedicated cameras Self contained wireless camera system, $15K Hot Spot remote monitoring Lake Line, Pavilion, TechRidge Park & Rides, $86K, 28 cameras Replace non-functioning cameras and infrastructure (fiber optics) North Operations Center, $86K, 17 cameras Add rail yard cameras Add parking lot cameras Add probing station cameras Add inventory control cameras Additional infrastructure (fiber optics) to support new cameras Projects in progress, $120K 28 cameras Metro Access, $17.6K (323 Congress) Metro Access, $25.6K (509 Thompson) Main Bldg/Child Care, $76.1K Attachment: Budget Amendment - Security Equipment_with project details (CMTA : Budget Amendment - Security 6.2.a

17 Proposed Budget Amendment for Security Equipment FY11Adopted Budget ThisFundingRequest FY11Amended Budget Grant $96,000 + $255,320* = $351,320 Localmatch $24,000 + $63,830** = $ 87,830 Total $120,000 + $319,150 = $439,150 *To be funded from remaining grant balances ofthe1 percent dedicated for security projects for Fiscal Years 2006, 2007 and2008. **Local match is being funded from an internal budget transfer of available operating funds. Packet Pg. 17 Attachment: Budget Amendment - Security Equipment_with project details (CMTA : Budget Amendment - Security 6.2.a

18 Timeline March 9 Staff discussed budget amendment with Finance/Audit Committee March 28 Budget Hearing Held April 13 Finance/Audit Committee recommended approvalof budget amendment April 27 Action item scheduled for Board approval Packet Pg. 18 Attachment: Budget Amendment - Security Equipment_with project details (CMTA : Budget Amendment - Security 6.2.a

19 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors CMTA Additional Funds to UHC Stoploss Contract 6.3 SUBJECT: Approval of a resolution authorizing the president/ceo, or her designee, to finalize and execute a contract modification with United Healthcare for stoploss reinsurance for 2011 through FISCAL IMPACT: Funding for this action is available in the FY2011 operating budget. COMMITTEE RECOMMENDATION: This agenda item was approved by the labor committee on April 11, 2011 and the finance/audit committee on April 13, EXECUTIVE SUMMARY: As part of the United Healthcare Contract # , the Board of Trustees for the Self Insured Benefit Plan voted to purchase reinsurance for 2010 and In order to continue to pay this contract, it must be modified to include the amount for stop loss reinsurance for calendar year 2011 and project the stop loss reinsurance for calendar years 2012, 2013 and 2014 which are option years in the contract. ROUTE 2025 STRATEGIC ALIGNMENT: Sustainable Business Growth. DBE PARTICIPATION: Any DBE participation will be captured as race neutral. PROCUREMENT: PROCUREMENT: On 06/29/2009 via Resolution No. CMTA , the Board approved award of the United Healthcare contract for Health Benefits Administration in an amount not to exceed $3,270,555 for two (2) base years and three (3) option periods. This included a stop loss option in year 1 which was exercised through December 31, 2010, saving the Authority $372,266 in claims in The contract is a firm fixed price type contract. The current, second base year term is January 1, 2011 through December 31, The price of the additional stop loss reinsurance has been determined to be fair and reasonable based on current market research. Base Year 2 : $ 405,913 Option Year 1 : $ 450,000 Option Year 2 : $ 450,000 Option Year 3 : $ 450,000 Total 4 Years : $1,755,913 If approved, the contract total will be $5,026,468 for the two year base period and three option years. Page 1 Packet Pg. 19

20 6.3 RESPONSIBLE DEPARTMENT: Human Resources LEGAL COUNSEL SIGNATURE: Page 2 Packet Pg. 20

21 6.3 RESOLUTION OF THE CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS STATE OF TEXAS COUNTY OF TRAVIS RESOLUTION CMTA Additional Funds to UHC Stoploss Contract WHEREAS, the Capital Metropolitan Transportation Authority board of directors and Capital Metro management recognize the necessity of providing health and dental benefits to employees; and WHEREAS, the Capital Metropolitan Transportation Authority board of directors and Capital Metro management recognize the need to reduce health care costs. NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority board of directors that the president/ceo, or her designee, is authorized to finalize and execute a contract modification for stoploss reinsurance with United Healthcare for an amount not to exceed $1,755,913 for 2011 through RESULT: ADOPTED [UNANIMOUS] MOVER: Ann Stafford, Board Member SECONDER: John Langmore, Vice Chairman AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley Date: April 27, 2011 Secretary of the Board Beverly Silas Page 3 Packet Pg. 21

22 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors CMTA August 2011 Service Change Approval 6.4 SUBJECT: Approval of August 2011 service changes. FISCAL IMPACT: Funding for this action is available in the FY2011 operating budget. COMMITTEE RECOMMENDATION: This agenda item was approved by the operations/planning committee on April 20, EXECUTIVE SUMMARY: The proposed August 2011 service changes are in accordance with Capital Metro s Service Standards and represent the next step in implementing ServicePlan2020. Recommendations from ServicePlan2020, are designed to increase efficiency of the system while improving route directness and connectivity. The attached list of changes are cost neutral which means that proposed improvements can only be achieved if service is reallocated from underperforming areas. The general themes of the proposed changes are as follows: Route Extensions - improve access to major activity centers (residential, employment, education, and medical). Route Realignments - modification of existing services to operate along corridors with higher ridership potential. Route Eliminations - elimination of low performing service (serving less than 10 passengers per hour). Several Appendices describe the specifics of our final recommendations: Appendix A: List of Recommended Route Changes Appendix B: Methods Used to Solicit Public Input APPENDIX A AUGUST 2011 SERVICE CHANGE PROPOSALS The following are proposed changes that would become effective Sunday, August 21, Route Summary of Proposed Change 18 Martin Luther King Extend route west of I-35 to University of Texas, ACC Rio Grande Campus, West 12 th Street, Enfield Rd and Lake Austin Blvd 19 Bull Creek Realign routing from Jefferson and 24 th to 38 th and Guadalupe to increase ridership potential 100 Airport Flyer Realign routing from 7 th Street to Riverside and improve weekday frequency to increase ridership potential Page 1 Packet Pg. 22

23 Burleson Extend route to Smith School Rd. to reach employment centers and schools 240 Parkfield Realign routing from Kramer Ln to Burnet Rd to improve directness 460 Downtown / Discontinue service due to low ridership Congress 461 Downtown / Discontinue service due to low ridership Guadalupe 462 Downtown / Discontinue service due to low ridership Riverside 464 MLK / Capitol Eliminate midday trips (9:30am-3:30pm) due to low ridership 466 Kramer / Domain Realign routing to serve ACC Northridge and improve directness ER (662) Enfield Rd Convert to regular fixed route; consolidate with Route 18 Martin Luther King, Jr. (see Route 18 MLK proposal) Capital Metro may propose minor schedule adjustments in August 2011 on some routes to address overcrowding and/or improve schedule reliability. Route 243 Wells Branch 550 MetroRail Red Line 935 Tech Ridge Express 982 Pavilion Express 990 Manor/Elgin Express APPENDIX B METHODS TO SOLICIT PUBLIC INPUT Capital Metro staff solicits feedback from both riders and bus operators. This document includes the various outreach strategies. Public Meetings Tuesday, April 5, 11:30am-12:30pm Capital Metro Transit Store Congress Tuesday, April 5, 4:30-5:30pm Capital Metro Transit Store Congress Page 2 Packet Pg. 23

24 6.4 Wednesday, April 6, 5:30pm-7:00pm University of Texas - Robert Lee Moore Hall - Speedway & Dean Keeton Online Meetings: Wednesday, April 6, :00 p.m. - 1:00 p.m. Thursday, April 7, :00 p.m. - 8:00 p.m. Public Hearing Wednesday, April 13, 2011, 11:30am Capital Metro Headquarters E. 5th St. Board Discussion Planning & Operations Committee Wednesday, April 20, 2011, 2:30pm Capital Metro Headquarters E. 5th St. Board Decision Wednesday, April 27, 2011, 3pm Capital Metro Headquarters E. 5th St. Customer Advisory Committees Customer Satisfaction Advisory Committee (CSAC) - Staff met with members on February 9, 2011 to discuss preliminary concepts and in March 9, 2011 to discuss proposals. ACCESS - Staff met with members of the committee on April 6, Passenger Notices Notices in both English and Spanish were placed on all buses in late March asking customers to provide comments and feedback for potential changes to services. The notices offered information on the meeting dates and locations. Customer Service - (GO Line) Customers had the ability to contact Customer Service to voice support or opposition to the proposed changes. Staff evaluates all information received and responds to each Page 3 Packet Pg. 24

25 6.4 inquiry promptly. Newspaper Information was published in the following newspapers regarding the public meeting dates to discuss future changes: Austin Chronicle The Daily Texan Austin American Statesman - Inside Line The Villager El Mundo The Onion NOKOA Other Media Information was posted in March 2011 on Capital Metro s website advising of proposed changes. ROUTE 2025 STRATEGIC ALIGNMENT: Does not apply. DBE PARTICIPATION: Does not apply. PROCUREMENT: Does not apply. RESPONSIBLE DEPARTMENT: Strategic Planning LEGAL COUNSEL SIGNATURE: Page 4 Packet Pg. 25

26 6.4 RESOLUTION OF THE CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS STATE OF TEXAS COUNTY OF TRAVIS RESOLUTION CMTA August 2011 Service Change Approval WHEREAS, the Capital Metro board of directors wishes to encourage provision of cost-effective fixed-route transit services that respond to and build ridership demand while minimizing impacts on current riders; and WHEREAS, the board has considered staff comments and recommendations based on comments received during several public meetings and also considered comments received at the April 13, 2011 Public Hearing. NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority board of directors that the service changes described in the attached appendices A and B are hereby approved for implementation beginning August 21, RESULT: ADOPTED AS AMENDED [7 TO 0] MOVER: Chris Riley, Board Member SECONDER: Ann Stafford, Board Member AYES: Chafetz, Silas, Langmore, Stafford, Hlista, Martinez, Riley AWAY: Frank Fernandez Date: April 27, 2011 Secretary of the Board Beverly Silas Page 5 Packet Pg. 26

27 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors CMTA Appointment for Labor Committee 6.5 SUBJECT: Appointment of board member to the labor committee. FISCAL IMPACT: This action has no fiscal impact. EXECUTIVE SUMMARY: In accordance with the Capital Metropolitan Transportation Authority Bylaws the board desires to formalize the appointment of an additional member to the board labor committee. The Capital Metro Bylaws require that the chair nominate the chairperson and members of the board committee, subject to approval by the board. ROUTE 2025 STRATEGIC ALIGNMENT: Does not apply. DBE PARTICIPATION: Does not apply. PROCUREMENT: Does not apply. RESPONSIBLE DEPARTMENT: Board Liaison LEGAL COUNSEL SIGNATURE: Page 1 Packet Pg. 27

28 6.5 RESOLUTION OF THE CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY BOARD OF DIRECTORS STATE OF TEXAS COUNTY OF TRAVIS RESOLUTION CMTA Appointment for Labor Committee WHEREAS, the board of directors desires to formalize the appointment of an additional member to the board labor committee in accordance with the Board Bylaws; and WHEREAS, the chairperson of the board nominated Norm Chafetz as a member of the Labor Committee of the Capital Metro board of directors for the 2011 Calendar Year. NOW, THEREFORE, BE IT RESOLVED that the Capital Metropolitan Transportation Authority board of directors hereby approves the appointment of Norm Chafetz as a member of the labor committee of the Capital Metro Board of Directors for the 2011 Calendar Year. RESULT: ADOPTED [UNANIMOUS] MOVER: Frank Fernandez, Board Member SECONDER: Mike Martinez, Chairman AYES: Chafetz, Silas, Langmore, Fernandez, Stafford, Hlista, Martinez, Riley Date: April 27, 2011 Secretary of the Board Beverly Silas Page 2 Packet Pg. 28

29 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors (ID # 1917) Labor Cost Analysis 7.1 TITLE: Labor Cost Analysis Page 1 Packet Pg. 29

30 Capital Metropolitan Transportation Authority MEETING DATE: 04/27/2011 Board of Directors (ID # 1915) Smart Card Testing Results 7.2 TITLE: Smart Card Testing Results Page 1 Packet Pg. 30