September 28, 2000 PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA ENERGY DIVISION

Transcription

1 Donald A. Fellows, Jr. Manager of Revenue and Tariffs September 28, 2000 ADVICE 1488-E (U 338-E) PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA ENERGY DIVISION SUBJECT: Revisions of Various Filed Forms Southern California Edison Company (SCE) hereby submits for filing the following changes to its tariff schedules. The revised tariff sheets are listed on Attachment A and are attached hereto. PURPOSE This advice filing revises Forms: , Disconnection Notice Past Due Utility Service and Other Services; , Disconnection Notice Returned Check; , Disconnection Notice Closed SCE Account; and , Disconnection Notice Past Due Security Deposit. The revisions to these forms are made with the goal of improving the customer s comprehension of the notices that are now written in easyto-understand language. BACKGROUND Customer Focus Groups and Benchmarking studies at other utilities were conducted to identify which revisions should be made to these existing forms. Previously, Form was titled Final Call Notice; Form was titled Returned Check Final Call Notice; Form was titled Closed Account Final Call Notice, and Form was titled Deposit Final Call Notice. From the Focus Groups, SCE found that the verbiage Final Call Notice is misconstrued as a last chance to pay rather than a warning of pending disconnection if payment is not made by the expiration date of the notice. Thus, for all four notices the verbiage Final Call Notice in the notice s title has been replaced with Disconnection Notice. P.O. Box Walnut Grove Ave. Rosemead, California (626) Fax (626)

2 ADVICE 1488-E (U 338-E) September 28, 2000 Except for elderly and handicapped customers, SCE attempts to contact all domestic customers by telephone once the required Overdue-Discontinuance Of Service Notice has expired. At the time the telephone contact is attempted, SCE also mails out a second notice called the Disconnection Notice. The elderly and handicapped customers have this notice hand delivered to their service address. Forms , , , and have been expanded to two pages so that additional information can be displayed and the following improvements will be included: The service address now appears in the upper left corner where previously only the mailing address appeared because customers with multiple properties using one mailing address could not distinguish for which service account the notice was rendered; SCE s Internet address also now appears on the top of the notice. This is a benefit to customers because SCE.COM provides a comprehensive list of Authorized Payment Agencies (APA s) and SCE District Offices; A distinctive plug and socket icon has been added to the top of the notice to make it easily recognizable to customers with marginal English-language reading skills that this notice pertains to the disconnection of service; Customers are also presented with a summary of additional charges they will have to pay to have service restored after a disconnection. By warning customers of the high cost of reconnection, SCE hopes to encourage prompt payment and avoid the disconnection of service. Various payment options are clearly defined to encourage prompt payment; The second page of the notice allows for a listing of nearby Payment Locations; both APA s and SCE District Offices with the cross-street of each location and the hours of operation. Up to six locations can be displayed and the selection of locations is based on the customer s mailing address zip code: and There is also a section called Other Information You Should Know and it summarizes some of the most important information from the back of the notices. All of these notices are printed on white paper with the SCE logo and the yellow band at the top of the notice. The back of the notices is its own form and continues to be used for all bills and notices. It is not being changed. No cost information is required for this advice filing.

3 ADVICE 1488-E (U 338-E) September 28, 2000 This advice filing will not increase any rate or charge, cause the withdrawal of service, or conflict with any other schedule or rule. EFFECTIVE DATE This advice filing will become effective on the 40th calendar day after the date filed, which is November 7, NOTICE Anyone wishing to protest this advice filing may do so by letter via U.S. Mail, facsimile, or electronically, any of which must be received no later than 20 days after the date of this advice filing. Protests should be mailed to: IMC Program Manager Energy Division California Public Utilities Commission 505 Van Ness Avenue, Room 4002 San Francisco, California Facsimile: (415) jjr@cpuc.ca.gov Copies should also be mailed to the attention of the Director, Energy Division, Room 4004 (same address above). In addition, protests and all other correspondence regarding this advice letter should also be sent by letter and transmitted via facsimile or electronically to the attention of: Donald A. Fellows Manager of Revenue and Tariffs Southern California Edison Company 2244 Walnut Grove Avenue, Rm. 303 Rosemead, California Facsimile: (626) fellowda@sce.com

4 ADVICE 1488-E (U 338-E) September 28, 2000 Bruce Foster Vice President of Regulatory Operations Southern California Edison Company 601 Van Ness Avenue, Suite 2040 San Francisco, California Facsimile: (415) fosterbc@sce.com There are no restrictions on who may file a protest, but the protest shall set forth specifically the grounds upon which it is based and shall be submitted expeditiously. In accordance with Section III, Paragraph G, of General Order No. 96-A, SCE is mailing copies of this advice filing to the interested parties shown on the attached service list. Address change requests to the attached GO 96-A Service List should be directed to Emelyn Lawler at (626) (Emelyn.Lawler@sce.com), or John Montanye at (626) (John.Montanye@sce.com). Further, in accordance with Public Utilities Code Section 491, notice to the public is hereby given by filing and keeping the advice filing open for public inspection at SCE s corporate headquarters. Southern California Edison Company DAF:jhm:Disconnect Notices.doc Enclosures Donald A. Fellows, Jr.

5 Public Utilities Commission 1488-E Attachment A Cal. P.U.C. Cancelling Cal. Sheet No. Title of Sheet P.U.C. Sheet No. Revised E Revised E Revised E Revised E Disconnection Notice, Past Due Security Deposit, Form Disconnection Notice, Past Due Utility Service and Other Services, Form Disconnection Notice, Returned Check, Form Disconnection Notice, Closed SCE Account, Form Original E Original E Original E Original E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E 1488e.doc 1

6 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Original Cal. PUC Sheet No E DISCONNECTION NOTICE PAST DUE SECURITY DEPOSIT Form

7 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Original Cal. PUC Sheet No E DISCONNECTION NOTICE PAST DUE UTILITY SERVICE AND OTHER SERVICES Form

8 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Original Cal. PUC Sheet No E DISCONNECTION NOTICE RETURNED CHECK Form

9 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Original Cal. PUC Sheet No E DISCONNECTION NOTICE CLOSED SCE ACCOUNT Form

10 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 16 of 17 (Continued) SAMPLE FORMS (Continued) Form Cal. P.U.C. No. Statements (Cont d) Sheet No. Collection/Disconnect Notices C-299 Disconnect Order E C Final Call E CSD-386 Notice to Comply E CSD-470 Notice of Termination - Electric Service E EDP-122 Reminder E Notice of Call - Meter Test E Final Call E Payment Receipt E Disconnect Order E Extension Notice E Medical Baseline Application E A Renewal Medical Baseline Application E Deposit Final Call E Request for Change of Rate Schedule E Local Office Payment Receipt E All-Purpose Form Backer E Closed Account Overdue Notice E Closed Account Collection Notice E Closed Account Final Collection Notice E Closed Account Notice of Transfer E Closed Account Transfer Notice E Request To Pay Deposit E Disconnection Notice, Past Due Security Deposit E Deposit Urgent Notice E Deposit Receipt E Past Due Service Termination Notice E Disconnection Notice, Past Due Utility Service and Other Services E Urgent Notice E Disconnection Notice, Returned Check E (Continued)

11 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 17 of 17 (Continued) SAMPLE FORMS (Continued) Form Cal. P.U.C. No. Statements (Cont d) Sheet No. Collection/Disconnect - Departing Load Notices This is a Request to Pay a Competition Transition Charge E Lump Sum Past Due Competition Transition Charge Payment & Deposit For Failure E To Notify Competition Transition Charge Payment & Notice of Deposit E Departing Load Customer Competition Transition Charge E Monthly Statement Departing Load Customer Competition Transition Charge E Past Due Notice This is a Request to Pay a Competition Transition Charge E Lump Sum Departing Load Competition Transition Charge Agreement E Lump Sum Payment Arrangement for Departing Load E Customers Amendment to the Departing Load Competition Transition E Charge Agreement for Subsequently Obtained CTC Exemption Operating Notices Request To Pay Deposit E Deposit Final Call Notice E Deposit Urgent Notice E Deposit Receipt E Past Due Service Termination Notice E Final Call Notice E Urgent Notice E Returned Check Final Call Notice E Closed Account Past Due Notice E Disconnection Notice, Closed SCE Account E C-101B Meter Reading Postal Card E C-136 Notice of Call E C-143 Notice to Make Application and Establish Credit E C-274A Locked Service Notice E

12 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California Cancelling Revised Cal. PUC Sheet No E TABLE OF CONTENTS Sheet 1 of 17 Cal. P.U.C. Sheet No. TITLE PAGE E TABLE OF CONTENTS - RATE SCHEDULES E TABLE OF CONTENTS - LIST OF CONTRACTS AND DEVIATIONS E TABLE OF CONTENTS - RULES E TABLE OF CONTENTS - BASELINE REGIONS E TABLE OF CONTENTS - SAMPLE FORMS E E PRELIMINARY STATEMENT: A. Territory Served E B. Description of Service E C. Procedure to Obtain Service E D. Establishment of Credit and Deposits E E. General E F. Symbols E G. Gross Revenue Sharing Mechanism E E H. Baseline Service E I. NOT IN USE... J. NOT IN USE... K. NOT IN USE... L. NOT IN USE... M. Income Tax Component of Contributions E N. Memorandum Accounts E E E E E E E E E O. California Alternative Rates for Energy (CARE) Adjustment Clause E P. Optional Pricing Adjustment Clause (OPAC) E (T) (T) (T) (T) (T) (Continued)