Meeting Notice. Board of Commission Meeting Thursday March 16, SDC Main Office 1730 W. North Avenue Milwaukee, WI :30pm

Transcription

1 Meeting Notice Board of Commission Meeting Thursday March 16, 2017 SDC Main Office 1730 W. North Avenue Milwaukee, WI :30pm If you are unable to attend this meeting, please call Abra *NOTICE is hereby given that the Commission may convene in closed session to consider item (s) above pursuant to Section (1) (b),(c ), (e), (f), and (g) Wisconsin statutes, and may reconvene in open session to take action on items discussed.

2 Agenda 1. Call to Order Board Chair, G. Randall 2. Roll Call 3. Compliance with the Open Meetings Law 4. Public Comments Information 5. Adoption of the March 16, 2017 & Agenda Action 6. Adoption of the March 16, 2017 Consent Agenda Action (Note: Board members may request the removal of items from the consent agenda; the item will then be placed on the regular agenda for discussion and action by the Board of Commission.) 7. Adoption of the Board of Commission January 19, 2017 meeting minutes Action 8. Chairperson s report Information/Action 9. CEO Report 10. SD Foundation Update Information 11. SD Properties Update Information 12. Committee Reports A. Program Planning Public Policy Briefing Papers SDC February 2017 BP2256 BP2257 BP2258 Information Only SDC BP2259 Action 2 If you are unable to attend this meeting, please call Abra *NOTICE is hereby given that the Commission may convene in closed session to consider item (s) above pursuant to Section (1) (b), (c), (e,) (f), and (g) Wisconsin statutes, and may reconvene in open session to take action on items discussed.

3 SD Foundation Briefing Paper None SD Foundation Briefing Paper Information Only Information Information BP2260 BP2263 BP2265 BP2261 BP2264 Briefing Papers SDC March 8, 2017 Action BP2267 BP2270 BP2268 BP2271 BP2269 Information Only BP2272 BP for Information SDF Information BP2273 BP2274 B. Executive Committee February 13, 2017 Report See Meeting Minutes C. Financial update Patrick Kirsenlohr SDC Finance Dir. In lieu of committee report Information 13. Legal Counsel Report * Action NOTICE is hereby given that the Commission may convene in closed session to consider item (s) above pursuant to Section (1) c of Wisconsin statutes, and may reconvene in open session to take action on items discussed. 14. Old Business Information 15. New Business Information 16. Announcements Information 17. Adjournment Action 3 If you are unable to attend this meeting, please call Abra *NOTICE is hereby given that the Commission may convene in closed session to consider item (s) above pursuant to Section (1) (b), (c), (e,) (f), and (g) Wisconsin statutes, and may reconvene in open session to take action on items discussed.

4 Consent Agenda (Note: Board members may request the removal of items from the consent agenda; the item will then be placed on the regular agenda for discussion and action by the Board of Commission.)

5 Board of Commissioners Meeting Minutes 1730 W. North Avenue Board Room Meeting January 19, 2017 Call to order by Board Vice-Chair Findley at 5:45pm Roll Call: A quorum was confirmed by Executive Support Manager, Abra Fortson Members Present: Vice Chair, Stephanie Findley Treasurer, Jason Fields Secretary, Vi Anna Jordan via phone Vincent Bobot Dr. Gary Williams Lelah Huntley via phone Sara Van Winkle Kurt Wachholz Jim Sullivan George Matthews Excused: Monique Kelly, Brian Schupper, Alma Ramirez & Perfecto Rivera Absent: Compliance with Open Meetings Law: Confirmed Adoption of the January 19, 2017 Agenda o Motion to adopt by Jason Fields o 2 nd by George Matthews o The motion carried Adoption of the January 19, 2017 Consent Agenda o Motion to adopt by Kurt Wachholz o 2 nd by Dr. Gary Williams o The motion carried Adoption of the Board of Commission December 15, 2016 meeting minutes o Motion to adopt by George Matthews o 2 nd by Jason Fields o The motion carried Chairperson s report

6 No Report CEO Report Mr. Hinton shared a portion of a video presentation outlining what makes SDC different than others. The video outlined the integrated services approach SDC has begun using to help wrap services (internal and external) around individuals who go through SDC Programs. Case Management uses the same process to map out a career plan for all individuals who participate in all SDC Programs. Mr. Hinton reported that an excellent plan had been written previously at SDC and that the culture wasn t ready for the plan but now SDC was to a place where the plan is happening. He has been having conversations with funders to advice from a service provider perspective how proper funder produces better performance and greater impact. Stephanie Findley added that this model demonstrates to funders a better investment in the resource. Vincent Bobot asked if there is a motivational aspect. Stephanie Findley responded that the wrap around concept addresses that. Vincent Bobot expressed that he thought it valuable to produce a video that motivates as well. Stephanie Findley discussed barriers and challenges that translate as laziness. She requested that all individuals refer to case management. Mr. Hinton reported that the 2 nd Absolute Advantage Program started on January 18, individuals started 23 continued 17 self-selected out which is what we looked for to happen. He was pleased. Financial Report SDC Finance Director Patrick Kirsenlohr reported that the agency audit would occur from February 20 th March 10, 2017 (if they need all of that time). Clifton Larsen Allen is the auditor. Patrick is currently working on Financial Statements 2016 Fiscal years. He has seen nothing so far that would lead him to believe there is anything remarkably different than previously reported. He also noted that the Food Service deficit reporting has changed by a difference of $94,000. The increase is attributed to SDC s ability to do direct certifications through the Department of Public Instruction website database to confirm eligibility. SDC never had tap into its line of credit in Mr. Hinton accredited and thanked Quality Assurance, Accounting and Food Services for helping the agency realize untapped dollars being left on the table.

7 SD Foundation Update SDF Board Chair Peter Zehren reported the following: Mr. Claude McFarlane has stepped down and he s stepped into the role. Mr. Zehren gave a briefing his background and work history. He reported that 100% of SDC staff had given to the foundation and appealed to SDC Commissioners as well as SD Foundation to do the same. He reported that the Association of Fund Mr. Zehren outlined the SDC window campaign price points. He encouraged full board participation in this campaign as well. He reported that the campaign will roll out in two sweeps. 1 st four windows (at $25k each) will roll out in specific increments the 2 nd four will have a different price point. The windows represent a view into the community. Giving partnerships are encouraged. The window campaign will kick off the comprehensive campaign. He reminded all that Celebrity Chef would be happening. He reported that 6 tables needed to be sold. Foundation Manager Latoya Jones encouraged silent auction participation. She reported that sponsorship levels have changed. Ms. Jones reported that the SDF raised $81, 000 to contribute to VITA with a shortage of $4100 dollars but that the balance would be claimed as a match. SD Properties No report Committee Report(s) Program Planning & Public Policy Report All Briefing Papers were approved under Consent Agenda Summary Reviewed ROMA Outcomes for the 2016 Calendar Year Reviewed and discussed the programs that met program goals for the 2016 Contract year. Project GAIN (State) YESS (CDGA) WHEDA Home Repair Program

8 HE+ Furnace Program Weatherization Contract Year Earn and Learn Summer Program Financial Literacy Reviewed and discussed programs did not meet some or all program goals for the 2016 Contract year. Transform Milwaukee Jobs (Employ Milwaukee) Adult Employment Services (CDBG) Career Enhancement & Employment (CSBG) Neighborhood Improvement Project (CDBG/ City of Milwaukee) Benefits Enrollment (Milwaukee County Dept. on Aging) Prescription Advocacy & Referral Service-PARS (CSBG) *Making Milwaukee Work for Youth (Employ Milwaukee, Ends September 2017, contract done) Service Employment Redevelopment-SER Program (CSBG) Families Moving Forward (M&S Clinical Services)- Waiting on December Outcomes These programs will be required to complete an action plan for 2017 and will make a 5 minutes presentation to Quad-P Committee Meeting. Reviewed and discussed programs that are meeting program goals for the Contract year. Reviewed and discussed the programs are not meeting some or all program goals for the Contract year and briefly discussed the challenges and any important updates on the action plan. Wellness Clinic- Finalizing the hiring of the clinic s supervisor Skills Enhancement- Focusing in recruitment Weatherization- Opened the RFB and added more Heating contractors. Workload for contractors is steady now and SDC is releasing a good amount of work to keep the flow steady, but the recovery will take some time. Upcoming Events: VITA Program starts on Monday, January 23 rd ProStart and Job Readiness Program- Informational Session is on January 20 th. Classes start on January 23 rd. HSED Classes started on January 17. Ofelia Mondragon reported that every month the full board will receive the hard data, then a breakdown of what s being disseminated. The report will include outcomes, benchmarks and monthly projections all provided by the program leadership.

9 The goal is to increase: 1. Program Accountability 2. Provide a clear explanation 3. Establish a plan of feasible resolve Feb March 2017 Program Planning & Public Policy Report Program Planning & Public Policy Committee Meeting: February 8, 2017 Call to order by Commissioner Findley at 5:40pm Roll Call: By Abra Fortson and quorum was confirmed. Committee Members Present: Committee Chair Stephanie Finley Vincent Bobot Vi Anna Jordan George Matthews Lelah Huntley Via Phone Alma Ramirez SDC Staff: Excused Absent: Monique Kelly, CEO George Hinton, Executive Support Manager Quality Assurance Manager, Ofelia Mondragon Communications & Development Specialist, Kim Dawson-Brooks Planning Barbara McKillop Compliance with Open Meetings Law: Confirmed by Abra Fortson Adoption of the February 8, 2017 Meeting Agenda Motion to approve was made by Alma Ramirez Motion 2 nd by George Matthews The motion carried. Approval of January 11, 2017 meeting minutes A motion was made by Alma Ramirez to approve the January 11, 2017 meeting minutes.

10 The motion was 2 nd by George Matthews The motion carried. Presentation of Briefing Papers: SDC Planner, Barbara McKillop reviewed BP2256 BP2258 Alma Ramirez made the motion to approve BP2256 BP2258 George Matthews 2 nd the motion The motion carried Program Reports The following programs fell below 80% of benchmarks set and appeared before committee to outline challenges & resolve: Education Services (HSED 5.09) Career Enhancement: Adult Employment Services (CDBG) Skills Enhancement (WISCAP) Transform Milwaukee Jobs (Employ Milwaukee) Health Services: Benefit Enrollment (Milwaukee County Dept. on Aging) Prescription Advocacy & Referral Services PARS (CDBG) Policy Report Ofelia Mondragon reviewed with the committee, the 2016 SDC Agency Wide Customer Satisfaction Survey results. 216 Customers Completed the Survey At which SDC location(s) did you receive service(s)? Please check all that apply % (165) North Avenue Location 6.94% (15) Teutonia Location 17.13% (37) Other Location How would you rate your level of overall customer service satisfaction with our agency? 59.26% (128) Highly Satisfied 0.93% (2) Dissatisfied

11 38.43% (83) Satisfied 1.39% (3) Highly Dissatisfied % of the customers that responded were Highly Satisfied and Satisfied How likely are you to seek services from SDC again? 62.04% (134) Extremely Likely 2.78% (6) Not Very Likely 34.26% (74) Likely 0.93% (2) Never 96.30% of the customers that responded were extremely Likely and Likely How would you rate the overall quality of our agency, considering all of your experiences with the staff? 57.87% (125) Highly Satisfied 1.85% (4) Dissatisfied 39.81% (86) Satisfied.46% (1) Highly Dissatisfied 97.68% of the customers that responded were Highly Satisfied and Satisfied Staff was courteous and respectful? 69.44% (150) Strongly Agree 0.46% (1) Disagree 30.09% (65) Agree 0% (0) Strongly Disagree 99.53% of the customers that responded Strongly Agree and Agree Staff listened and responded to my concerns 61.57% (133) Strongly Agree 1.85% (4) Disagree 36.57% (79) Agree 0% (0) Strongly Disagree 98.14% of the customers that responded Strongly Agree and Agree Staff explained all paperwork to me and answered my questions 63.43% (137) Strongly Agree 1.85% (4) Disagree 34.72% (75) Agree 0% (0) Strongly Disagree 98.15% of the customers that responded Strongly Agree and Agree

12 Staff provided me with information on other programs/services that may be beneficial to me, including contact information 55.56% (120) Strongly Agree 7.41% (16) Disagree 34.72% (75) Agree 1.85% (4) Strongly Disagree 0.46% (1) Not Sure 90.28% of the customers that responded Strongly Agree and Agree If staff were unable to meet my needs, the reasons were clearly explained to me 41.67% (90) Strongly Agree 2.78% (6) Disagree 38.89% (84) Agree 0.93% (2) Strongly Disagree 15.74% (34) N/A 80.56% of the customers that responded Strongly Agree and Agree How likely are you to recommend our agency to others? 67.13% (145) Extremely Likely 1.39% (3) Not Very Likely 31.48% (68) Likely 0% (0) Never 98.61% of the customers that responded were extremely Likely and Likely Ofelia explained that going forward the survey will include social media ratings as a factor. New Business Vi Anna Jordan communicated that she would like to see more SDC PSA s whenever possible. She would also like SDC to consider a mini commercial segment as well. Old Business None Adjournment The meeting adjourned at 7:25pm

13 New programs starting in 2017 Milwaukee County Youth Training and Employment Program- provide training and employment opportunity for youth who have involvement with the juvenile justice system. Partners Involved: Heart Love and McPyles Corporation Program performance period- March 1 st December 31 st, 2017 New Pathways for Father and Families Program- Provide two tracks in occupational skill training programs and provide job development and placement services resulting in employment of 40 hours per week and at a minimum hourly wage of $12 or higher (high wage/growth employment). During the participation of SDC programs, fathers will have access to the following programs: Volunteer Income Tax Assistance (VITA) Financial Capability Career Enhancement and Employment Services Foster Grandparent Program (FGP) - Engage adults age 55 and over to provide loving and experienced tutors and mentors to children and youth with special or exceptional needs, or who would benefit from the one-on-one attention a Foster Grandparent volunteer can provide. The goal of FGP: Increase student success FGP Volunteers: Tutor students based on their individual needs Engage students in meaningful interactions with an older generation Read to students to increase literacy skills Partners Involved: Milwaukee Public Schools (MPS), Nonprofit Day Cares and Elementary Schools Program performance period- March 1 December 31 st, 2017 MPS Cares- Offer team building through participation in recreational activities. 60 youth may select the team building and leadership development activities which includes roller skating, rock climbing, Zumba classes, and a basketball league. Program performance period- February 1 June 30, 2017

14 Update on Volunteer Income Tax Assistance (VITA) Site review by the IRS- the VITA program had a Field Site Visit (FSV) on Monday February 13, 2017 at SDC North Avenue Location and met all ten or 100% of the Quality Site Requirements. Best Practices or Positive Feedback: This is the first year that SDC has initiated an appointment system for tax preparation and the positive results are noticeable. Taxpayers have a shorter wait-time; they can make an appointment so that if needed they only have to take off from work once and they know they will be able to get their tax returns prepared. SDC also accepts limited number of walk-ins. The new processes that you have incorporated allow a more structured flow for taxpayers and staff. Feedback was provided by Sheila Z. Siegel, Sr. Stakeholder Relationship Tax Consultant, IRS NPI Goals Jan. Feb. Mar. Apr. Total Percentage Achieving Outcome NPI 1.3A: 6,500 residents will have increased their income through tax refunds and credits. SDC will process 13,000 state and federal returns. (VITA) Projection Actual % SDC will process 13,000 state and federal returns. (VITA) Projection Actual % NPI 1.3E: 200 individuals will open new bank accounts. (VITA) Projection Actual % NPI 2.3A: Number of community members mobilized by Community Action that participate in community revitalization and anti poverty initiatives Projection Actual % NPI 2.3B: 1500 volunteer hours donated including Trainings and Free Tax Preparation Projection Actual % Update on HE+ Furnace Program On January 17-18, 2017, Cory Chovanec from Wisconsin Energy Conservation Corporation conducted on-site quality assurance inspections of eight (8) heating system replacements completed under the Home Energy Plus (HE+) furnace program in Milwaukee County.

15 The resulting scores for the furnaces inspected were as follows: HE+ Job ID Score HE+ Job ID Score % % % % % % % % Program Status Report NPI Goals Jan. Feb. Mar. Total NPI 6.2E 696 Emergency Furnace (individuals) Projection Actual Percentage Achieving Outcome Baseline Indicator % 1 Executive Committee Report February 13, 2017 The meeting was called to order at 5:30pm Roll call: Members present: Board Chairman, Gerard Randall Board Vice-Chair, Stephanie Findley Treasurer, Jason Fields Member at Large, Alma Ramirez Members Excused: Vi Anna Jordan Compliance with State of Wisconsin Open meetings law was established by SDC Executive Support Manager, Abra Fortson. Adoption of the February 13, 2017 meeting agenda A motion was made by Stephanie Findley to adopt the February 13, 2017 Executive Committee meeting agenda. The motion was 2 nd by Jason Fields. The motion carried.

16 A motion was made by Stephanie Findley to approve the Executive Committee meeting minutes from November 7, The motion was 2 nd by Jason Fields. The motion carried A motion was made by Stephanie Findley to enter into closed session pursuant to Section (1) (b), (c), (e,) (f), and (g) Wisconsin statutes, and may reconvene in open session to take action on items discussed. The motion was 2 nd by Jason Fields A roll vote was taken: Board Chairman, Gerard Randall - Aye Board Vice-Chair, Stephanie Findley Aye Treasurer, Jason Fields Aye Member at Large, Alma Ramirez - Aye The meeting went into closed session. It was reported in open session by Legal Counsel, Gregory Burce of Hall Burce & Olson, S.C. also that the group had discussion concerning a process for the upcoming review of the Chief Executive Officer and an implementation timeline for conducting it. Meeting Adjourned Motion to Adjourn: Stephanie Findley motioned. Vi Anna Jordan 2 nd the motion carried. The meetings adjourned at 7:45pm

17 Board of Commissioners Meeting Minutes 1730 W. North Avenue Board Room Meeting January 19, 2017 Call to order by Board Vice-Chair Findley at 5:45pm Roll Call: A quorum was confirmed by Executive Support Manager, Abra Fortson Members Present: Vice Chair, Stephanie Findley Treasurer, Jason Fields Secretary, Vi Anna Jordan via phone Vincent Bobot Dr. Gary Williams Lelah Huntley via phone Sara Van Winkle Kurt Wachholz Jim Sullivan George Matthews Excused: Monique Kelly, Brian Schupper, Alma Ramirez & Perfecto Rivera Absent: Compliance with Open Meetings Law: Confirmed Adoption of the January 19, 2017 Agenda o Motion to adopt by Jason Fields o 2 nd by George Matthews o The motion carried Adoption of the January 19, 2017 Consent Agenda o Motion to adopt by Kurt Wachholz o 2 nd by Dr. Gary Williams o The motion carried Adoption of the Board of Commission December 15, 2016 meeting minutes o Motion to adopt by George Matthews o 2 nd by Jason Fields o The motion carried Chairperson s report

18 No Report CEO Report Mr. Hinton shared a portion of a video presentation outlining what makes SDC different than others. The video outlined the integrated services approach SDC has begun using to help wrap services (internal and external) around individuals who go through SDC Programs. Case Management uses the same process to map out a career plan for all individuals who participate in all SDC Programs. Mr. Hinton reported that an excellent plan had been written previously at SDC and that the culture wasn t ready for the plan but now SDC was to a place where the plan is happening. He has been having conversations with funders to advice from a service provider perspective how proper funder produces better performance and greater impact. Stephanie Findley added that this model demonstrates to funders a better investment in the resource. Vincent Bobot asked if there is a motivational aspect. Stephanie Findley responded that the wrap around concept addresses that. Vincent Bobot expressed that he thought it valuable to produce a video that motivates as well. Stephanie Findley discussed barriers and challenges that translate as laziness. She requested that all individuals refer to case management. Mr. Hinton reported that the 2 nd Absolute Advantage Program started on January 18, individuals started 23 continued 17 self-selected out which is what we looked for to happen. He was pleased. Financial Report SDC Finance Director Patrick Kirsenlohr reported that the agency audit would occur from February 20 th March 10, 2017 (if they need all of that time). Clifton Larsen Allen is the auditor. Patrick is currently working on Financial Statements 2016 Fiscal years. He has seen nothing so far that would lead him to believe there is anything remarkably different than previously reported. He also noted that the Food Service deficit reporting has changed by a difference of $94,000. The increase is attributed to SDC s ability to do direct certifications through the Department of Public Instruction website database to confirm eligibility. SDC never had tap into its line of credit in Mr. Hinton accredited and thanked Quality Assurance, Accounting and Food Services for helping the agency realize untapped dollars being left on the table.

19 SD Foundation Update SDF Board Chair Peter Zehren reported the following: Mr. Claude McFarlane has stepped down and he s stepped into the role. Mr. Zehren gave a briefing his background and work history. He reported that 100% of SDC staff had given to the foundation and appealed to SDC Commissioners as well as SD Foundation to do the same. He reported that the Association of Fund Mr. Zehren outlined the SDC window campaign price points. He encouraged full board participation in this campaign as well. He reported that the campaign will roll out in two sweeps. 1 st four windows (at $25k each) will roll out in specific increments the 2 nd four will have a different price point. The windows represent a view into the community. Giving partnerships are encouraged. The window campaign will kick off the comprehensive campaign. He reminded all that Celebrity Chef would be happening. He reported that 6 tables needed to be sold. Foundation Manager Latoya Jones encouraged silent auction participation. She reported that sponsorship levels have changed. Ms. Jones reported that the SDF raised $81, 000 to contribute to VITA with a shortage of $4100 dollars but that the balance would be claimed as a match. SD Properties No report Committee Report(s) Program Planning & Public Policy Report All Briefing Papers were approved under Consent Agenda Summary Reviewed ROMA Outcomes for the 2016 Calendar Year Reviewed and discussed the programs that met program goals for the 2016 Contract year. Project GAIN (State) YESS (CDGA) WHEDA Home Repair Program

20 HE+ Furnace Program Weatherization Contract Year Earn and Learn Summer Program Financial Literacy Reviewed and discussed programs did not meet some or all program goals for the 2016 Contract year. Transform Milwaukee Jobs (Employ Milwaukee) Adult Employment Services (CDBG) Career Enhancement & Employment (CSBG) Neighborhood Improvement Project (CDBG/ City of Milwaukee) Benefits Enrollment (Milwaukee County Dept. on Aging) Prescription Advocacy & Referral Service-PARS (CSBG) *Making Milwaukee Work for Youth (Employ Milwaukee, Ends September 2017, contract done) Service Employment Redevelopment-SER Program (CSBG) Families Moving Forward (M&S Clinical Services)- Waiting on December Outcomes These programs will be required to complete an action plan for 2017 and will make a 5 minutes presentation to Quad-P Committee Meeting. Reviewed and discussed programs that are meeting program goals for the Contract year. Reviewed and discussed the programs are not meeting some or all program goals for the Contract year and briefly discussed the challenges and any important updates on the action plan. Wellness Clinic- Finalizing the hiring of the clinic s supervisor Skills Enhancement- Focusing in recruitment Weatherization- Opened the RFB and added more Heating contractors. Workload for contractors is steady now and SDC is releasing a good amount of work to keep the flow steady, but the recovery will take some time. Upcoming Events: VITA Program starts on Monday, January 23 rd ProStart and Job Readiness Program- Informational Session is on January 20 th. Classes start on January 23 rd. HSED Classes started on January 17. Ofelia Mondragon reported that every month the full board will receive the hard data, then a breakdown of what s being disseminated. The report will include outcomes, benchmarks and monthly projections all provided by the program leadership.

21 The goal is to increase: 1. Program Accountability 2. Provide a clear explanation 3. Establish a plan of feasible resolve Feb March 2017 Program Planning & Public Policy Report Program Planning & Public Policy Committee Meeting: February 8, 2017 Call to order by Commissioner Findley at 5:40pm Roll Call: By Abra Fortson and quorum was confirmed. Committee Members Present: Committee Chair Stephanie Finley Vincent Bobot Vi Anna Jordan George Matthews Lelah Huntley Via Phone Alma Ramirez SDC Staff: Excused Absent: Monique Kelly, CEO George Hinton, Executive Support Manager Quality Assurance Manager, Ofelia Mondragon Communications & Development Specialist, Kim Dawson-Brooks Planning Barbara McKillop Compliance with Open Meetings Law: Confirmed by Abra Fortson Adoption of the February 8, 2017 Meeting Agenda Motion to approve was made by Alma Ramirez Motion 2 nd by George Matthews The motion carried. Approval of January 11, 2017 meeting minutes A motion was made by Alma Ramirez to approve the January 11, 2017 meeting minutes.

22 The motion was 2 nd by George Matthews The motion carried. Presentation of Briefing Papers: SDC Planner, Barbara McKillop reviewed BP2256 BP2258 Alma Ramirez made the motion to approve BP2256 BP2258 George Matthews 2 nd the motion The motion carried Program Reports The following programs fell below 80% of benchmarks set and appeared before committee to outline challenges & resolve: Education Services (HSED 5.09) Career Enhancement: Adult Employment Services (CDBG) Skills Enhancement (WISCAP) Transform Milwaukee Jobs (Employ Milwaukee) Health Services: Benefit Enrollment (Milwaukee County Dept. on Aging) Prescription Advocacy & Referral Services PARS (CDBG) Policy Report Ofelia Mondragon reviewed with the committee, the 2016 SDC Agency Wide Customer Satisfaction Survey results. 216 Customers Completed the Survey At which SDC location(s) did you receive service(s)? Please check all that apply % (165) North Avenue Location 6.94% (15) Teutonia Location 17.13% (37) Other Location How would you rate your level of overall customer service satisfaction with our agency? 59.26% (128) Highly Satisfied 0.93% (2) Dissatisfied

23 38.43% (83) Satisfied 1.39% (3) Highly Dissatisfied % of the customers that responded were Highly Satisfied and Satisfied How likely are you to seek services from SDC again? 62.04% (134) Extremely Likely 2.78% (6) Not Very Likely 34.26% (74) Likely 0.93% (2) Never 96.30% of the customers that responded were extremely Likely and Likely How would you rate the overall quality of our agency, considering all of your experiences with the staff? 57.87% (125) Highly Satisfied 1.85% (4) Dissatisfied 39.81% (86) Satisfied.46% (1) Highly Dissatisfied 97.68% of the customers that responded were Highly Satisfied and Satisfied Staff was courteous and respectful? 69.44% (150) Strongly Agree 0.46% (1) Disagree 30.09% (65) Agree 0% (0) Strongly Disagree 99.53% of the customers that responded Strongly Agree and Agree Staff listened and responded to my concerns 61.57% (133) Strongly Agree 1.85% (4) Disagree 36.57% (79) Agree 0% (0) Strongly Disagree 98.14% of the customers that responded Strongly Agree and Agree Staff explained all paperwork to me and answered my questions 63.43% (137) Strongly Agree 1.85% (4) Disagree 34.72% (75) Agree 0% (0) Strongly Disagree 98.15% of the customers that responded Strongly Agree and Agree

24 Staff provided me with information on other programs/services that may be beneficial to me, including contact information 55.56% (120) Strongly Agree 7.41% (16) Disagree 34.72% (75) Agree 1.85% (4) Strongly Disagree 0.46% (1) Not Sure 90.28% of the customers that responded Strongly Agree and Agree If staff were unable to meet my needs, the reasons were clearly explained to me 41.67% (90) Strongly Agree 2.78% (6) Disagree 38.89% (84) Agree 0.93% (2) Strongly Disagree 15.74% (34) N/A 80.56% of the customers that responded Strongly Agree and Agree How likely are you to recommend our agency to others? 67.13% (145) Extremely Likely 1.39% (3) Not Very Likely 31.48% (68) Likely 0% (0) Never 98.61% of the customers that responded were extremely Likely and Likely Ofelia explained that going forward the survey will include social media ratings as a factor. New Business Vi Anna Jordan communicated that she would like to see more SDC PSA s whenever possible. She would also like SDC to consider a mini commercial segment as well. Old Business None Adjournment The meeting adjourned at 7:25pm

25 New programs starting in 2017 Milwaukee County Youth Training and Employment Program- provide training and employment opportunity for youth who have involvement with the juvenile justice system. Partners Involved: Heart Love and McPyles Corporation Program performance period- March 1 st December 31 st, 2017 New Pathways for Father and Families Program- Provide two tracks in occupational skill training programs and provide job development and placement services resulting in employment of 40 hours per week and at a minimum hourly wage of $12 or higher (high wage/growth employment). During the participation of SDC programs, fathers will have access to the following programs: Volunteer Income Tax Assistance (VITA) Financial Capability Career Enhancement and Employment Services Foster Grandparent Program (FGP) - Engage adults age 55 and over to provide loving and experienced tutors and mentors to children and youth with special or exceptional needs, or who would benefit from the one-on-one attention a Foster Grandparent volunteer can provide. The goal of FGP: Increase student success FGP Volunteers: Tutor students based on their individual needs Engage students in meaningful interactions with an older generation Read to students to increase literacy skills Partners Involved: Milwaukee Public Schools (MPS), Nonprofit Day Cares and Elementary Schools Program performance period- March 1 December 31 st, 2017 MPS Cares- Offer team building through participation in recreational activities. 60 youth may select the team building and leadership development activities which includes roller skating, rock climbing, Zumba classes, and a basketball league. Program performance period- February 1 June 30, 2017

26 Update on Volunteer Income Tax Assistance (VITA) Site review by the IRS- the VITA program had a Field Site Visit (FSV) on Monday February 13, 2017 at SDC North Avenue Location and met all ten or 100% of the Quality Site Requirements. Best Practices or Positive Feedback: This is the first year that SDC has initiated an appointment system for tax preparation and the positive results are noticeable. Taxpayers have a shorter wait-time; they can make an appointment so that if needed they only have to take off from work once and they know they will be able to get their tax returns prepared. SDC also accepts limited number of walk-ins. The new processes that you have incorporated allow a more structured flow for taxpayers and staff. Feedback was provided by Sheila Z. Siegel, Sr. Stakeholder Relationship Tax Consultant, IRS NPI Goals Jan. Feb. Mar. Apr. Total Percentage Achieving Outcome NPI 1.3A: 6,500 residents will have increased their income through tax refunds and credits. SDC will process 13,000 state and federal returns. (VITA) Projection Actual % SDC will process 13,000 state and federal returns. (VITA) Projection Actual % NPI 1.3E: 200 individuals will open new bank accounts. (VITA) Projection Actual % NPI 2.3A: Number of community members mobilized by Community Action that participate in community revitalization and anti poverty initiatives Projection Actual % NPI 2.3B: 1500 volunteer hours donated including Trainings and Free Tax Preparation Projection Actual % Update on HE+ Furnace Program On January 17-18, 2017, Cory Chovanec from Wisconsin Energy Conservation Corporation conducted on-site quality assurance inspections of eight (8) heating system replacements completed under the Home Energy Plus (HE+) furnace program in Milwaukee County.

27 The resulting scores for the furnaces inspected were as follows: HE+ Job ID Score HE+ Job ID Score % % % % % % % % Program Status Report NPI Goals Jan. Feb. Mar. Total NPI 6.2E 696 Emergency Furnace (individuals) Projection Actual Percentage Achieving Outcome Baseline Indicator % 1 Executive Committee Report February 13, 2017 The meeting was called to order at 5:30pm Roll call: Members present: Board Chairman, Gerard Randall Board Vice-Chair, Stephanie Findley Treasurer, Jason Fields Member at Large, Alma Ramirez Members Excused: Vi Anna Jordan Compliance with State of Wisconsin Open meetings law was established by SDC Executive Support Manager, Abra Fortson. Adoption of the February 13, 2017 meeting agenda A motion was made by Stephanie Findley to adopt the February 13, 2017 Executive Committee meeting agenda. The motion was 2 nd by Jason Fields. The motion carried.

28 A motion was made by Stephanie Findley to approve the Executive Committee meeting minutes from November 7, The motion was 2 nd by Jason Fields. The motion carried A motion was made by Stephanie Findley to enter into closed session pursuant to Section (1) (b), (c), (e,) (f), and (g) Wisconsin statutes, and may reconvene in open session to take action on items discussed. The motion was 2 nd by Jason Fields A roll vote was taken: Board Chairman, Gerard Randall - Aye Board Vice-Chair, Stephanie Findley Aye Treasurer, Jason Fields Aye Member at Large, Alma Ramirez - Aye The meeting went into closed session. It was reported in open session by Legal Counsel, Gregory Burce of Hall Burce & Olson, S.C. also that the group had discussion concerning a process for the upcoming review of the Chief Executive Officer and an implementation timeline for conducting it. Meeting Adjourned Motion to Adjourn: Stephanie Findley motioned. Vi Anna Jordan 2 nd the motion carried. The meetings adjourned at 7:45pm

29 Board of Commissioners Meeting Chairperson s Report Gerard Randall March 16, 2017

30 Board of Commissioners Meeting Chief Executive Officer Report George P. Hinton March 16, 2017

31 SDF Chairperson s Report Peter Zehren March 16, 2017

32 SDC Board of Commissions Meeting SD Properties Report Vincent Bobot March 16, 2017

33 Committee Reports

34 February 2017 Briefing Papers for Action/Information Action BP Funder Services/Program Request Refunding/ New? BP2256 Corporation for National and Health Services/ $291,200 Refunding Community Service (CNCS) Senior Companion BP2257 Wisconsin Bureau of Aging Health Services/ $50,210 New and Disability Services Foster Grandparent Program BP2258 Wisconsin Fast Forward Career Enhancement/ $50,000 New Absolute Advantage Total $391, Information BP Funder Services/ Program Request Refunding/ new BP2259 Greater Wisconsin Agency on Health Services/ Benefits $5,787 New Aging Resources (GWAAR) Enrollment Total $5, Requests through the Social Development Foundation Action BP Funder Services/Program Request Refunding/ New None Total 0 Information BP Funder Services/Program Request Refunding/ New BP2260 Dr. Scholls Foundation Education /GED and HSED $10,000 New BP2261 Finishline Youth Foundation Youth Services/Recreation $5,000 New BP2262 US Bancorp Charitable Giving Career Enhancement $5,000 New BP2263 Gardner Foundation Education/ GED and HSED $5,000 New BP2264 United Way Support Services/ $4,100 Refunding Volunteer Income Tax Assistance BP2265 Herb Kohl Charitable Fund Senior Companion $1,000 Refunding Total $30, Grant Request Status Agent Total # of requests Total $ requested Total # award ed Total amount awarded New awarded Total pending Amount pending Total denied Agency-wide 21 $943,987 3 $207,890 $203, $735, SDF only 13 $223,100 2 $7,100 $3, $266, Amount denied

35 March 2017 Briefing Papers for Action/Information Action BP Funder Services/Program Request Refunding/ New? BP2267 Health and Human Services- Minority Youth Violence $425,000 New Prevention BP2268 Department of Public Nutrition Services/Summer $220,000 Refunding Instruction Food BP2269 Wisconsin Dept of Justice Youth Services/Gang $320,400 Refunding Diversion BP2270 Wisconsin Dept of Justice Health Services/ Alcohol $281,600 Refunding and Other Drug Abuse (AODA) BP2271 Employ Milwaukee Earn and Youth Services $40,000 Refunding Learn Total $1,287,000 Information BP Funder Services/ Program Request Refunding/ new Total 0 Requests through the Social Development Foundation Action BP Funder Services/Program Request Refunding/ New BP2272 Old National Bank VITA $25,000 New Total $25,000 Information BP Funder Services/Program Request Refunding/ New BP2273 PNC Bank Support Services- VITA $1,500 New BP2274 Weiss Family Foundation Youth Employment $5,000 New Program Total $6, Grant Request Status Agent Total # of requests Total $ requested Total # award ed Total amount awarded New awarded Total pending Amount pending Total denied Agency-wide 29 $2,261,187 7 $261,923 $256, $1,983, SDF only 16 $264,600 3 $8,600 $4, $256, Amount denied

36 SDC Budget

37 Social Development Commission Income Statement January 1, 2016 to December 31, 2016 General Special Revenue Enterprise Internal Services SD Properties Total SDC Foundation Revenues $ 1,445,786 $ 11,439,803 $ 124,205 $ 1,064,621 $ 540,390 $ 14,614,805 $ 180,922 Expenses Volunteer Expenses - 190, ,590 - Staff Wages 667,867 3,027,589 22, ,659-3,919,161 - Staff Fringes 183,419 1,122,421 10,484 71,771-1,388,095 - Consultants , ,201 - Contractual Service for Weatherization - 2,327, ,327,698 - Contractual Services 120, , ,208 14,288 1,076,421 24,371 Training and Educational 7,733 48, , Travel 3,710 43, ,978 1,434 Occupancy 233, ,816 6, , ,206 2,036,348 - Equipment 7,197 53,147 1,303 12,281 11,068 84,996 - Supplies 30, ,294 2,102 17,800 7, ,844 5,674 Direct Assistance to Participants 5,050 1,121,347 33, ,160,052 5,308 Other 160, ,807 91,839 50, , , ,093 Indirect Costs - 1,249,326 9,071-42,839 1,301,236 7,147 Total Expenditures 1,420,642 11,461, ,756 1,147, ,649 14,620, ,062 Net Change in Assets 25,144 (22,070) (53,551) (82,418) 126,741 (6,154) 9,860 Transfers Transfers (25,144) 25,144-48,052 (48,052) - - BEGINNING NET ASSETS 712, ,427 58,921 40, ,721 1,171, ,813 NET SURPLUS/(DEFICIT) - 3,074 (53,551) (34,366) 78,689 (6,154) 9,860 ENDING NET ASSETS $ 712,626 $ 240,501 $ 5,370 $ 6,507 $ 200,410 $ 1,165,414 $ 165,673

38 SDC Combined Balance Sheet December 31, 2016 Governmental Fund Types Proprietary Fund Types Special Internal SD SDC General Revenue Enterprise Services Properties Totals Foundation ASSETS Cash $ 195,451 $ - $ - $ - $ 18,715 $ 214,166 $ 129,971 Restricted Cash - 287, ,911 33,539 Due from grantor agencies - 1,551, ,551,214 - Other accounts receivable - 185,172 90,340-5, ,915 27,930 Due from other funds 539,808 (304,388) (84,970) (49,450) (75,302) 25,698 (25,698) Inventory - 24,288-4,471-28,759 - Prepaid Expenses 83,281 21,990-65, ,733 - Total Current Assets 818,540 1,766,187 5,370 20,483 (51,184) 2,559, ,742 Buildings and equipment ,381 2,965,047 3,757,428 - Accumulated depreciation (792,381) (532,071) (1,324,452) - Buildings and Equipment, Net ,432,976 2,432,976 - TOTAL ASSETS 818,540 1,766,187 5,370 20,483 2,381,792 4,992, ,742 LIABILITIES Accounts Payable 9, ,225-10,891 42, , Accrued Liabilities 70,552 45,173-3, , ,132 - Deferred revenue 25,369 1,120, ,145,659 - Notes Payable ,964,324 1,964,324 - Total Liabilities 105,914 1,525,688-13,976 2,181,382 3,826, FUND EQUITY Undesignated fund balance 712, ,501-6, , ,673 Unreserved retained earnings - - 5, , ,780 - Total Fund Equity 712, ,501 5,370 6, ,410 1,165, ,673 TOTAL LIABILITIES AND FUND EQUITY $ 818,540 $ 1,766,189 $ 5,370 $ 20,483 $ 2,381,792 $ 4,992,374 $ 165,742

39 Social Development Commission Program Expenditure Report Budget Vs Actual January 1, 2016 to December 31, 2016 Program Support Services Energy Assistance VITA Residential Services Health Services Project GAIN Food Service YDP Education & Job Training Young Adult Programs Total Program Budget Variance Revenues Other $ 1,705 $ - $ 2,160 $ 2,876 $ 384 $ - $ 300 $ - $ 3,014 $ - $ 10,439 $ 10,000 $ 439 Federal Grant Revenue 1,037,050 3, ,864 1,214, ,208 2,020 2,716,008 29, , ,007 6,406,614 6,425,000 (18,386) State Grant Revenue ,914, , , , ,890,299 4,900,000 (9,701) Other Local Grants - 5,359 46,500 18,784 36,588-2,743 2,409 20, , ,611 (22,156) Total Revenues $ 1,040,460 $ 9,301 $ 275,684 $ 5,154,170 $ 798,107 $ 288,147 $ 2,719,351 $ 362,662 $ 637,357 $ 165,007 $ 11,450,246 $ 11,499,611 $ (11,439,803) Expenses Volunteer Expenses $ - $ - $ - $ 249 $ 190,342 $ - $ - $ - $ - $ - $ 190,591 $ 252,317 $ (61,726) Staff Wages 452,177 6, , , , , , , ,320 73,815 3,027,589 3,124,284 (96,695) Staff Fringes 162,571 1,687 20, , ,307 58, ,599 60,591 47,918 37,110 1,122,424 1,323,982 (201,558) Contracted Services 94,134-30,327 2,979,220 13, ,118 36,331 94,499-3,255,814 3,047, ,694 Training 457-1,100 17,777 1,811 6,334-5,334 14,085 1,349 48,247 84,937 (36,690) Travel 1, ,623 6,377 1,785 7,153 2, ,397 43,475 76,309 (32,834) Occupancy 164,744-49, ,186 29,624 13, ,982 15, ,824 28, , , ,630 Equipment 2, , ,539 1,674 1,159-53,148 58,418 (5,270) Supplies 2,507-3, ,035 9, ,338 10,888 10,877 2, , ,605 (51,310) Direct Assistance ,365 1,068,329 6,898 1,676-1,121,346 1,081,325 40,021 Other 48,780-21,715 50,932 39,106 4,981 43,455 9,272 9,952 2, , ,801 (39,998) Indirect Costs 107, , ,208 84,127 30, ,562 38,147 65,881 17,711 1,249,328 1,407,328 (158,000) Total Expenses $ 1,037,702 $ 9,301 $ 274,088 $ 5,150,418 $ 811,062 $ 288,165 $ 2,720,536 $ 371,285 $ 634,311 $ 165,007 $ 11,461,875 $ 11,499,611 $ (37,736) Transfers ,112 3, ,793-2,072 25,144-25,144 Beginning Net Position 100, (6,345) 26, ,847 12,491 - (2,072) 237, Net Surplus/(Deficit) 2,758-1,596 14,864 (9,788) (18) (1,185) 170 3,046 2,072 13,515-13,515 Ending Net Position $ 103,100 $ - $ 2,160 $ 8,519 $ 16,753 $ 40 $ 104,662 $ 12,661 $ 3,046 $ - $ 250,941 $ - $ -

40 Legal Counsel

41 Old Business

42 New Business

43 Announcements