A. Roll Call and Determination of Quorum Chairman Redmond called the meeting to order at 12:15pm. Chairman Redmond noted that a quorum was present.

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1 MINUTES OF THE QUARTERLY MEETING OF THE BOARD OF COMMISSIONERS OF ROCHESTER-GENESEE REGIONAL TRANSPORTATION AUTHORITY AND ITS SUBSIDIARIES November 5, 2015 A. Roll Call and Determination of Quorum Chairman Redmond called the meeting to order at 12:15pm. Chairman Redmond noted that a quorum was present. Present on Roll Call: County of Monroe Stephen Carl = 5 votes County of Monroe Robert Fischer = 5 votes County of Monroe James H. Redmond = 5 votes City of Rochester Thomas R. Argust = 2 votes City of Rochester Barbara Jones = 2 votes City of Rochester Karen Pryor = 2 votes County of Genesee Paul Battaglia = 2 votes County of Livingston Milo I. Turner = 2 votes County of Ontario Geoff Astles = 3 votes County of Orleans Henry Smith = 1 vote County of Seneca Edward W. White = 1 vote County of Wayne Michael P. Jankowski = 3 votes Amalgamated Transit Union Tracie Green = 0 votes Others Present: Total Votes Possible 33 Total Votes Present 24 Votes Needed for Quorum 17 Scott Adair, Chief Financial Officer Mark Ballerstein, Director of Engineering & Facilities Management Kathy Bennet, Bond, Schoeneck & King, PLLC. Kirk Bethel, Manager of Customer Service Ken Boasi, Director of Scheduling Tom Brede, Public Information Officer Michael Burns, Director of Accounting & Payroll Michael Capadano, Director of RTS Bus Operations Bill Carpenter, Chief Executive Officer Mark Contestable, Senior Project Manager David Cook, VP of Procurement Jay Corey, Director of Maintenance Support Operations Daniel DeLaus, General Counsel Michael DeRaddo, Director of Regionals 1

2 Christopher Dobson, VP of Finance Amy Gould, VP of People Krystle Hall, Director of Staffing & Workforce Development Rusty Korth, VP of Maintenance Steve Kubiak, Director of Analytics Rachel LaBruzzo, Granicus Bonnie Maguire, Director of Business Development Chris Mahood, Director of Information Technology David Masten, Loss Prevention Manager Scott Masucci, Inventory & Warranty Manager Megan Morsch, Vice President of Marketing & Customer Service Sharon Muir-Eddy, Manager of Budget Analysis Richard Perrin, Executive Director, GTC Jim Ramos, Director of Transit Center & Field Operations Kelly Schmidt, Executive Assistant to the CEO Matt Shaw, Manager of Fleet Maintenance and Engineering Janet Snyder, Labor Relations Director Chuck Switzer, Service Quality & Efficiency Director Dawn Sywulski, Manager of Contract Administration Julie Tolar, Transportation Planner II Miguel Velazquez, Chief Operating Officer Matt Wolcott, Intern B. Adoption of the Agenda On motion of Commissioner Argust, seconded by Commissioner Smith, the Agenda was unanimously adopted. C. Approval of Minutes On motion of Commissioner Astles, seconded by Commissioner Jones, the following minutes were Regular Meeting Minutes of September 24, 2015 D. CEO Report Bill Carpenter, Chief Executive Officer, presented the monthly CEO Report as reflected in the power point presentation, a copy of which is attached to these Minutes. Commissioner Pryor thanked the team for adding the information about employee groups to the employee engagement index. Commissioner Jankowski asked how much per year we are looking at the cost for operating the Transit Center. Bill Carpenter, CEO, responded that it is coming in at $2.5 million, which is very close to what we estimated. 2

3 Commissioner Smith asked how long the thank you signage would stay up. Bill Carpenter, CEO, responded that it would likely stay you until our anniversary and then November 30 th, we have planned a press conference with representatives from the County Executive s office, Mayor s office, Heidi Zimmer-Meyer from the Rochester Downtown Development Corporation and our Board Chair thanking the community, commemorating the one-year anniversary. Commissioner Pryor asked in terms of how we count the customers, is it bus boardings? Bill Carpenter, CEO, responded that it is any one that gets off a bus or gets on a bus at the Transit Center. Chairman Redmond commented that he wanted to thank the staff for the outstanding work in making the building the success that it is. Commissioner Argust asked to be brought up to date on the Mt. Hope Station and when we are going to cut the ribbon so to speak on that. Bill Carpenter, CEO, responded that at a meeting he had two weeks ago the project is on time. The scheduling department is working to reroute the busses and everything will go live January 4 th. We expect to have a ribbon-cutting event that first week of January to acknowledge it. Commissioner Argust also complimented the staff on the project at RTS Main Street Campus. He stated that it s pretty dramatic when you look out here and say what happened to all those houses that were there two months ago. It is really great to see the beginning of the western end of our campus emerging. On motion of Commissioner Smith, seconded by Commissioner White, the CEO Report was accepted by unanimous vote. E. Financial Report Scott Adair, Chief Financial Officer, presented the financial report, a copy of which is attached to these Minutes. Commissioner Pryor asked for clarification about the additional government subsidies. She asked if that was just a change in the timing of what we were doing or was there a change in the regulation or was there a change in the understanding of the regulation? Scott Adair, CFO, responded that it was primarily a change in timing. We did not anticipate in our budget as much reimbursable work being done. On motion of Commissioner Argust, seconded by Commissioner Jankowski, the Financial Report was accepted by unanimous vote. F. Proposed Resolutions Resolution Authorizing the Award of a Contract for Professional Consultant Services for the RGRTA Regional Operational Service Efficiency Plan, RGRTA

4 Commissioner Fischer asked if we have ever dealt with the vendor before of is this the first time. Chris Dobson, VP of Finance, responded that to his knowledge it is the first time we are working with this vendor. Commissioner Pryor asked how meeting consultants for this project fits into our current staffing. We have schedulers and people who do this, is this something we could do if we had more capacity or if our people weren t doing other things? Mike DeRaddo, Director of Regional Operations, responded that this is a major task to undertake. We do have the staff that can do this, but it would take significantly longer than seven months for us to be able to do a thorough analysis. Plus the regional connectivity piece for this adds a whole other level of analysis and not everybody has that type of experience. Commissioner Jankowski asked how much variability we have between the different counties, I thought most of them were the same $1.00 fare per ride that we have at RTS. Mike DeRaddo, Director of Regional Operations, responded that there is only one fare that is the same in the regionals and that s the base route (one dollar) in city or village. Commissioner White asked if AECOM has done a project that is substantially similar. Mike DeRaddo, Director of Regional Operations, responded that yes they have done recently four projects that are very similar coordinated multi-county projects. Commissioner White also asked if the project is all grant. Mike DeRaddo responded that it is. Commissioner Argust asked what the time frame to complete this study is. Mike DeRaddo, Director of Regional Operations responded once we enter into an agreement their predicted timeline is seven months to complete the study. RGRTA : On motion of Commissioner Jankowski, seconded by Commissioner Astles, the G. Discussion on Eminent Domain Matter Chairman Redmond mentioned that one of the Commissioners had a question on consent resolution RGRTA and the Attorney is available by phone until 1:30pm to answer that question. It was decided that the Board would enter into Executive Session. On motion of Commissioner Argust, seconded by Commissioner Pryor the meeting moved into Executive Session for the discussion of a question on the Teamsters contract and a discussion of the Eminent Domain Matter. While in Executive Session the Board had a discussion on Eminent Domain Matters and they had a legal question pertaining to a contract that was discussed with Roy Galewski of Harris Beach who represented the Authority on that matter. The Board was called back into open session on a motion from Commissioner Argust, seconded by Commissioner Jones, the vote was unanimous. 4

5 H. Proposed Resolutions Resolution Authorizing the Award of a Contract for CRM Software Licenses, Implementation Services and Support Services, RGRTA Commissioner Jones asked why GCOM scored so low and if something was still lacking in the proposal. Megan Morsch, VP of Marketing & Customer Service, stated that she could not identify anything that was particularly lacking. Bill Carpenter, CEO, responded that sometimes you just have teams that rank very hard. Commissioner Jankowski asked if this is basically the phone system that people call in on and what does it mean by customer relationship. Megan Morsch, VP of Marketing & Customer Service, responded that it is more than just a phone system. It integrates all the interactions, from phone, social media, and in-person on our website consolidating those so we have a 360 degree view of how we re interacting with each of our customers. It is a way to consolidate all of that and then increase the engagement with our customers. Commissioner Jankowski also asked what the average wait time on the phones is right now. Megan responded that it could be anywhere from a minute to six minutes depending upon the time of day. Commissioner Jankowski also asked what the impact of the new system would be on the wait time. Megan responded that it will reduce the wait times because the information that we re providing to our customers will be quicker. Commissioner Jankowski also asked if this is the same phone system as LiftLine. Chris Mahood, Director of Information Technology responded that the technology is actually not a phone system. It pulls the information and we re able to interface with the phone system to allow them to interact with the customer. So right now, the customer may call in and they may have six or seven records throughout our existing solution. Right now, six, seven records can take time to triage and figure out which one I m really looking at. This provides more consolidated view into the customer call in history and allows all that data to be consolidated into one record. Commissioner Pryor asked if there was something unique about mobile phones, it appeared that way in the graphic shown in the presentation. Megan Morsch, VP of Marketing & Customer Service, responded that it is just like the other ways of communication, the line was just missing from the graphic. Commissioner Argust when do we see this going online. Megan Morsch, VP of Marketing & Customer Service, responded April 2016 if it s approved today, we re hoping to sign the contract by the end of the month. Commissioner Smith asked if once online, does it require a lot of training. Megan Morsch, VP of Marketing & Customer Service responded that yes, there will be a training component and there will be videos customized to our needs. GCOM will be here on site training our reps and others that will be using it. RGRTA : On motion of Commissioner Argust, seconded by Commissioner Smith, the aforementioned Resolution, a copy of which shall be attached to these Minutes, was unanimously 5

6 I. Consent Resolutions Resolution Confirming that the City of Rochester may Release an Easement for Property known as 103 Court Street and Consenting to said Release, RGRTA RGRTA : On motion of Commissioner Argust, seconded by Commissioner Astles, the aforementioned Resolution, a copy of which is attached to these Minutes, was approved with an abstention from Commissioner Fischer. Resolution Authorizing the Award of a Contract for Insurance Brokerage Services, RGRTA RGRTA : On motion of Commissioner Jones, seconded by Commissioner Pryor, the Resolution Authorizing the Award of Contract for Actuarial Services, RGRTA RGRTA : On motion of Commissioner Pryor, seconded by Commissioner Jones, the aforementioned Resolution, a copy of which is attached to these Minutes, was approved with an abstention from Commissioner Fischer. Resolution Authorizing to enter into an Intergovernmental Agreement with Monroe County for Participation in the Energy Aggregation Group for the Purchase of Natural Gas, RGRTA RGRTA : On motion of Commissioner White, seconded by Commissioner Pryor, the Resolution Authorizing the Declaration of Buses, Bus Components, Shop Equipment and IT Equipment as Surplus, RGRTA RGRTA : On motion of Commissioner Argust, seconded by Commissioner Smith, the Resolution Authorizing RTS Access to enter into a two year Collective Bargaining Agreement with Teamster Local 118, RGRTA

7 Commissioner Jankowski commented that he will be supporting this resolution. He knows as well that it is an extremely complex question, but this is a taxpayer-funded agency. This contract does also embody offering lifetime medical insurance to new retirees. We are one of the few governmental entities that is offering that benefit. I think this is too far down the process to bring it up regarding this contract, but I would just encourage management to have that in their discussion and calculations to move forward with new contracts as we go down the road. Chairman Redmond commented that as part of this contract, the members of the bargaining unit would be eligible for health insurance coverage under Excellus BlueCross BlueShield. He is employed by Excellus BlueCross BlueShield. For the record, he stated that he does not and will not receive any benefit direct or indirect from this contract. There is no conflict of interest according to our Legal Counsel. RGRTA : On motion of Commissioner Pryor, seconded by Commissioner Pryor, the aforementioned Resolution, a copy of which is attached to these Minutes, was approved with an opposed vote from Commissioner Fischer. J. Calendar Chairman Redmond noted that we are canceling the meeting for December 3 rd. Commissioner Jankowski and Scott Adair, CFO, will discuss rescheduling of the Audit Committee Meeting scheduled on that day. The Board also reviewed the 2016 calendar and noted that the next meeting is January 7 th. K. Motion to Adjourn There being no further matters on the adopted Agenda, the Quarterly meeting was adjourned at 2:11pm on motion of Commissioner Jones, seconded by Commissioner Astles.. Edward W. White, Esq., Secretary Posted date: November 19,