FID12.. Alter. 1u1111* 1-11} 951 Martin Luther King Boulevard, Kissimmee, FL. www. tohowater. com Board of Supervisors

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1 FID12.. Alter 1u1111* 1-11} 951 Martin Luther King Boulevard, Kissimmee, FL www. tohowater. com Board of Supervisors Present: Vice Chair Tom White Secretary Clarence Thacker Supervisor John Lambert Supervisor Skip Stellfox General Counsel Mark Lawson Executive Director Brian L Wheeler Deputy Executive Director Mike Sweeney Executive Assistant Nilsa C Diaz Absent: Kissimmee City Commissioner Wanda Rentas Osceola County Commissioner Peggy Choudhry, Polk County Commissioner Todd Dantzler 1. Meeting called to order by: Time: Vice Chair Tom White 5: 00 PM 2. After a Moment of Silent Reflection, Supervisor Stellfox led the audience in the Pledge of Allegiance. 3. Swearing in of Domingo Sanchez to the TWA Board of Supervisor Newly appointed Supervisor No. 1 Domingo Sanchez was sworn in by Ms. Nilsa C. Diaz, Notary for the State of Florida 4. Annual election of Officers of the TWA Board of Supervisors Supervisor Skip Stellfox made a motion to continue the existing slate of officers, Vice Chair Tom White and Secretary Clarence Thacker. Supervisor John Lambert seconded the motion. Mr. Lawson advised the Board that Supervisor White could be the Acting Chairperson or Chair ex -officio. There was consensus that Supervisor White would be Chair ex -officio. Motion passed 5 to 0 5. Approval of Agenda: Three items were added to the agenda: 12A. REQUEST FOR WAIVER OF PAYMENT OF SYSTEM DEVELOPMENT CHARGES FOR PROPERTY AT 114 LILLY STREET IN KISSIMMEE ( WHEELER); 12B. ADMINISTRATIVE SERVICES AGREEMENT BY AND BETWEEN THE CITY OF KISSIMMEE, FLORIDA AND TOHOPEKALIGA WATER AUTHORITY WHEELER); and 12C. REQUEST FOR WAIVER OF PAYMENT OF SYSTEM DEVELOPMENT CHARGES FOR 159 MAPLE DRIVE, Supervisor Thacker moved for approval of the Agenda and Supervisor Lambert seconded the motion. Motion passed 5 to Awards and Presentations: None scheduled

2 7. Public Hearing: None scheduled 8. Hear the Audience: Ms. Marian Johnson of 2803 Boating Blvd, Kissimmee FL addressed the Board concerning the handling of her water bill by Customer Service. She stated that she was 74 years old and experiences some health issues. Ms. Johnson stated that her water service was terminated without notification by TWA. She said she had been hospitalized due to stress over the hurricane. Ms. Johnson reported that her monthly water and wastewater bill of had been increased to $ as a result of her being charged the $ 50 reconnect fee and a $ 25 convenience fee to be reconnected the same day. She did not think these additional charges were customer friendly. She stated that when she was in the hospital she tried to have someone pay her bill but TWA staff would not allow the payment. Supervisor White asked whether there was communication with the customer about the pending service termination. Executive Director Wheeler responded that there may have been some failure in the normal communication, a letter of notification is usually sent followed later by a phone call. Customers receive two notifications informing them of the pending disconnection. Ms. Mary Hewitt, Customer Service Director, reported that the notification letter was sent but there was no record of the phone call. Executive Director Wheeler said that he would confer with Ms. Hewitt and get back to Ms. Johnson. There followed a discussion by some of the Board members with the Executive Director concerning the policies and charges associated with the termination of service for non- payment. Staff will research the specifics of Ms. Johnson' s situation and determine if an adjustment should be made to her charges and whether there should be adjustments to any of the Authority' s policies related to payment of bills and termination for non- payment. 9. Consent Agenda: Supervisor Thacker moved for approval of the Consent Agenda as published. Supervisor Stellfox seconded the motion. Motion passed 5 to 0. 9A. REQUEST APPROVAL OF AMENDMENT # 2 FOR INVESTMENT ADVISORY SERVICES, RFP WITH PFM ASSET MANAGEMENT LLC ( HENDERSON) REQUEST APPROVAL TO RENEW AGREEMENTS FOR CATERING SERVICES FOR DISASTER RECOVERY ( IFB ) ( HOLMES)

3 9C. REQUEST APPROVAL OF OCTOBER ASSET DISPOSAL ( HOLMES) 10. Informational Presentations: 10A. PRESENTATION REGARDING BOARD MEMBER HANDBOOK ( SIKORA) Asked that it be done after the citizens. 11. Unfinished Business: None 12. New Business: 12A. REQUEST FOR WAIVER OF PAYMENT OF SYSTEM DEVELOPMENT CHARGES FOR PROPERTY AT 114 LILLY STREET IN KISSIMMEE ( WHEELER) Mr. Yon, owner of lot at 114 Lilly Street, and Anthony Cardone from All Pro Builders, 5155 Starline Drive, St. Cloud, FL addressed the Board to request that the Board waive the payment of system development charges for the house constructed at 114 Lilly Street in Kissimmee. There was a home previously located on the lot but the home burned in 2011 and the lot has been vacant since. In addition service to the previous home had ceased in 2007 so there had not been any water and wastewater service to the property since The Authority' s System Development Charge Resolution requires payment of the charges for any lot vacant or not served for more than five years. When the owner and contractor made inquiries at the City and applied for their building permit they were informed that no fees were due. However there was no inquiry made to TWA. Executive Director Wheeler reminded the Board that they had to deal with a similar request two or three months earlier. The previous instance involved circumstances similar to this request, a lot vacant for greater than five years as a result of a house that burned on the lot. The Board denied the earlier request to waive payment of the system development charges but approved payment in monthly installment payments over twenty years.. General Counsel Lawson explained the rationale for the policy requiring payment of the system development charges after a lot or building has not had utility service for greater than five years. Supervisor Lambert asked Executive Director Wheeler why the customer was being charged for a meter if there was an existing meter at the address. Executive Director Wheeler said that there should not be a charge for a meter if one existed and additionally the proposed $ 1, 074 water connection fee would be dropped because a water service exists at the lot. Mr. Yon, the property owner, addressed the Board requesting that his situation be considered a special case. There was discussion by the Board and staff concerning the history and rationale of the policy requiring payment of system development charges for properties that had not had utility service 3

4 for greater than five years. Discussion by the Board then focused on potential changes to the policy and improving communication of the policy. Executive Director Wheeler said that he would investigate and evaluate changes to the policy to recommend to the Board which could mitigate the impact of paying the full cost of system development charges for a lot that was previously served. Executive Director Wheeler recommended that Mr. Yon proceed with payment of the system development charges for his property through monthly installment payments amortized over 20 years. If the Board modifies its policy in manner that is favorable to Mr. Yon then he could take advantage of the modified policy at that time. Supervisor Sanchez said that the Board recommends that Mr. Yon go on the 20 year financing offer. Mr. Wheeler said that someone is going to talk to the City about looking into these lots. The contractor thanked the Board and said that he appreciated their taking the time to discuss the issue. 12B. ADMINISTRATIVE SERVICES AGREEMENT BY AND BETWEEN THE CITY OF KISSIMMEE, FLORIDA AND TOHOPEKALIGA WATER AUTHORITY WHEELER) Executive Director Wheeler explained that the City of Kissimmee provides some administrative services to the Authority through an agreement that is renewed annually. The City provides administration of risk management claims, pension for employees enrolled in the City pension plan, and administers the employee clinic. Supervisor Thacker moved for approval and Supervisor Lambert seconded the motion. Motion passed 5 to 0. 12C. REQUEST FOR WAIVER OF PAYMENT OF SYSTEM DEVELOPMENT CHARGES FOR 159 MAPLE DRIVE ( WHEELER) Ms. Audreanna Poitier said that she purchased the house at 159 Maple Drive in Construction on the house had not been completed and the structure had been vandalized. She purchased the house at a discount and proceeded to attempt to complete it. She acknowledged the requirement to pay impact fees. Polk County was allowing her to pay the fees over time but TWA was requiring the fees be paid in lump sum informing her that she was not eligible for an installment payment plan. Executive Director Wheeler said that the System Development Charge policy does not cover a situation such as Ms. Poitier' s. He advised that this was a special circumstance under which the Board could authorize the installment payment of the fees. Supervisor Sanchez moved for approval of the 20 year payment plan and Supervisor Stellfox seconded the motion. Motion passed 5 to 0. 1OA. PRESENTATION REGARDING BOARD MEMBER HANDBOOK ( SIKORA) Ms. Maureen Sikora, Associate General Counsel, provided each member of the Board with an updated Board Member Handbook and generally reviewed the contents of the handbook. The handbook provided each board member with information on Government in the Sunshine, Public Records Law, Code of Ethics, Voting Conflicts, Financial Disclosure, the Gift Law, and a copy of the TWA Special Act. General 4

5 Counsel Lawson and Associate General Counsel Sikora advised the board to contact either if they had any questions or concerns that arose from their service on the board. 13. Staff Reports: 13A. ENGINEERING SERVICES AND TREATMENT OPERATIONS KEY PERFORMANCE INDICATORS ( KPI) REPORTS FOR THE THIRD FISCAL QUARTER 2017 ( PELHAM) Mr. Robert Pelham, Director of Engineering, provided a PowerPoint presentation summarizing the Engineering Services Key Performance Indicators ( KPI) Report for the V Quarter of FY2017. Mr. Rick Nipper, Director of Treatment, gave a PowerPoint presentation summarizing the Treatment Operations Key Performance Indicators Report for the 3rd Quarter of FY B. FINANCIAL REPORT FOR THE MONTH OF AUGUST 2017 ( FIGUEROA) Mr. Ric Figueroa, Financial Manager, presented the Monthly Financial Report for August and fielded questions from the Board. 14. Board Attorney 15. Board Officials; 16. Adjournment: There being no further business to come before the Board, Vice Chairman White adjourned the meeting at 6: 57 PM. x1 Approved', Tom E. White, Interim Chair y` Attests-""/. i.., t+' Clarence L. Thacker, Secretary ncd 5

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