Mid Canterbury Migrants and Newcomers Research

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1 Mid Canterbury Migrants and Newcomers Research December 2013

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3 Contents Foreward 2 Summary 3 1 Introduction What is Settling In? Background to this report Purpose of this report Process Acknowledgements Disclaimer 10 2 Context A brief profile of Ashburton District Demographic change 12 3 Key Findings A summary of key issues for migrants in Ashburton Access to services Appreciation of diversity Knowledge and skills Economic well-being Healthy lifestyle Families, children and older people Vibrant and optimistic youth 57 4 Further Action 64 5 Appendix

4 Foreward Many people migrate to Ashburton District every year, drawn to the lifestyle and opportunities available to them here. Ashburton District experienced population growth of 13.4% between 2006 and 2013, making it the fifth-fastest growing area in the country. International migration alone accounted for around 60 percent of that growth. New residents contribute to the social, cultural and economic strength of the district. Attracting new residents is vital to continued economic development, and it is important that we embrace and celebrate the ethnic and cultural diversity migrants bring to our district to enhance our community s culture. This report provides insight into the experience of newcomers to Ashburton District. It reflects the courage and optimism of migrants and newcomers who have chosen to make Mid Canterbury home, and provides an opportunity to increase our appreciation and understanding of the issues they face. The research gives us a sound basis on which newcomer focused initiatives can be targeted to best meet the needs of our new residents to help make every resident feel a part of our wider Mid Canterbury community. The challenge for us going forward is to work together to address these issues and improve the services we provide and the way we communicate with migrants so that they are able to more easily integrate and become part of our community. Each and every one of us has a role to play in helping new residents settle and feel at home in our community. It is marvellous to see the wide range of organisations working together on such an important project for our district. I would like to express my thanks to the Ministry of Social Development - Settling In, and the local working group who guided this project. Also, a very special thank you to all of the newcomers and migrants who took part in this research and shared their stories and experiences with us. Angus McKay Mayor of Ashburton District 2

5 Summary Background Over recent years, the Ashburton District has become an increasingly ethnically diverse community as newcomers from around the globe have settled here, attracted by lifestyle and employment opportunities, particularly in the meat processing and dairy industries. This sort of change has many benefits for a community - newcomers from other cultures bring vitality, skills and fresh perspectives - but it can also create challenges, particularly around ensuring that migrant settlement is a positive experience for all concerned. In Ashburton District there are economic and social imperatives to ensure that these newcomers and their families feel welcome and happy in their new home local industries rely on many of these workers and the arrival of new families is a welcome addition to the increasingly ageing district population. It is anticipated that the latest census data will show a marked increase in the diversity of the Ashburton population. The number of nationalities that took part in focus groups for this report (47) is a strong indicator of the diversity that exists. The district and community have been proactive in responding to this demographic change. This report documents and builds on a range of previous activity, including: Over recent years, the Ashburton District has become an increasingly ethnically diverse community. The first Newcomers Network in New Zealand was established here in 2002 to help new arrivals meet people and make friends. This concept was viewed as highly successful and was adopted as a national model by the Ministry of Social Development s Settling In programme. The local Network has grown to a membership of around 195 currently, with members from 30 different nationalities. In 2006 formal community discussions about the impact of migrant settlement in the district led to a range of responses to improve information and understanding about issues. These included: Settling In involvement to undertake focus group work with migrant communities, and; the commissioning and publication of a migrant research report 1 which provided both qualitative and quantitative data and identified a series of recommendations. Safer Ashburton District took a key role in responding to some of these recommendations and was responsible for the establishment and oversight of a Community Development Worker position to work towards the achievement of a range of community outcomes with a strong focus on migrant newcomers. The Ashburton District Council supported these developments and included specific outcomes in relation to newcomer settlement in their Social Wellbeing Strategy for Research into Needs of and Issues relating to Migrants and Newcomers to Ashburton District (2009), prepared by Sarah Wylie for Ashburton Neighbourhood Support and Ashburton District Safer Community Council 3

6 Purpose The main purpose of this report is to review progress to date on migrant and newcomer settlement, provide a current view of issues for newcomers to the area and to confirm the priority actions required to support positive settlement in the district. A desire to assess progress in relation to migrant settlement 2 prompted the establishment of a Working Group 3 in 2012 and the undertaking of an additional 15 focus groups (involving over 100 participants from 47 different nationalities) to supplement the 2009 work and identify any further issues, concerns and ideas. The focus group process was undertaken by the Community Development Worker and the information was processed by Settling In (MSD). Progress It is important to acknowledge the impact of the Canterbury earthquakes ( ) on service provision within Ashburton District. Local service providers note that the influx of residents from Christchurch (both temporary and permanent) following the February 2011 quake put additional pressure on housing and services and resulted in the loss of some buildings (and their location) that housed key services. They believe that in turn this slowed down progress in relation to supporting newcomers to Ashburton. Nevertheless, there has been notable progress in Ashburton District since 2009 in responding to the settlement needs of migrants and newcomers. Focus groups have identified that although there remain challenges, there have been many improvements with the following developments highlighted: The work of the Community Development Worker (CDW) has helped to raise awareness of migrant issues and build an appreciation of diversity across the district. The CDW has also helped migrant individuals and families in the district to respond to particular issues and concerns; facilitated or driven new initiatives (e.g. migrant women s driving courses) and has worked with local services to support their interactions with newcomer clients. This has included a focus on Intercultural Awareness and Communication training. The Mid Canterbury Newcomers Network has gone from strength to strength and now has a membership of around 195 including at least 30 different nationalities the Network provides a range of socialisation opportunities for newcomers to the district. 2 As recommended by the 2009 Research Report 4 3 Based on the original Steering Group made up of; Safer Ashburton District, Community House Mid Canterbury, Ashburton District Council, Grow Mid Canterbury, Ashburton Learning Centre, Presbyterian Support, Ashburton Community Police Department of Internal affairs and Ministry of Social Development.

7 Introduction of the Multicultural Bite a significant annual multicultural event attracting people from across the wider Canterbury region and highlighting the growing diversity in Ashburton District. A number of strong ethnic community groups have developed in the district, providing support to their community members. An increased awareness by local social service providers about language, cultural and religious considerations for different newcomer groups, including increased use of Language Line. Although there has been progress since 2009, there is certianly more work that can be undertaken to build on current issues. New resources developed specifically for newcomers to the district (Ashburton District Council). Collaboration across the school sector to better support newcomer students (e.g. homework hubs). Frequent and positive media profiling of newcomer activities and achievements across the district. Employment of ethnic health promoters in the district to work with newcomer families (Plunket / Presbyterian Support initiative). Establishment of a very successful weekly multicultural playgroup (Plunket / Presbyterian Support initiative). Better availability of different ethnic foods and products. Establishment of Base Youth Café appreciated by those young migrants who get involved with the activities and events at Base. Key issues a summary Although there has been progress since 2009, there is certainly more work that can be undertaken to build on current successes. This report summarises the information from the 2012 focus groups, and considers the 2009 information and subsequent developments to provide an overview of key issues for newcomers and recommendations for future action. These findings have been grouped within specific areas of focus, for example Access to Services. When all of this information is considered, the following issues are those that stand out as the most important, overall, for migrants and newcomers in Ashburton 4 : Access to information and services there is no single, central place for migrants to get targeted information about New Zealand health and education systems, employment, driving in New Zealand and other local services. There is also limited access to government services. 4 It is noted that some of these issues are relevant to the whole community, for example geographic isolation and transport concerns. 5

8 This report identifies a number of issues for migrants & newcomers in Ashburton District and proposes some recommendations to help address these. Social isolation although there is an active Newcomers Network, not all migrants know about this. Many migrants are isolated in rural locations and so they experience difficulties meeting people, making friends and connecting to the wider community. Geographic isolation this is primarily a rural environment / community with no public transport. Many migrants do not have a New Zealand driver s licence or access to a private vehicle. This compounds issues of social isolation and limits access to services and support. Access to English language support there are many migrants in the district on work visas who are not eligible for funded English language support. This cost barrier, alongside issues of long working hours and isolated rural locations, is preventing these residents from accessing help despite an identified need. Growing diversity the diversity of the Ashburton community has grown considerably and rapidly over recent years. This highlights the need for ongoing support to help the host community better understand and appreciate people from different cultures and the contribution they can make. Migrant dairy workers migrant dairy workers play an important role in the local dairy industry and economy. Specific issues have been raised in relation to these workers and their families. Further action This report identifies a number of issues for migrants and newcomers in Ashburton District and proposes some recommendations to help address these. These are outlined in each Key Findings section of the report. The success of any future response will depend on ongoing community commitment to work collaboratively on these issues within the context of wider social and community development aspirations. It is suggested that the following actions should underpin this response: 1. Agree on a mechanism for the ongoing oversight of the issues and recommendations identified in this report. 2. Consider and prioritise the recommendations made in this report. 3. Assign a lead agency and the key partners required to oversee the achievement of these priorities, and identify the expected timeframe. 4. Share the findings of this report with key agencies, organisations and individuals in Ashburton District (and beyond if required). 5. Review progress in 12 months and consider further opportunities to support the achievement of priority recommendations. 6

9 1. Introduction 1.1 What is Settling In? The Settling In initiative was introduced in 2003 / 2004 in response to the increasing ethnic diversity in New Zealand and a growing awareness that intervention was required beyond the early settlement period in order to maximise outcomes for former refugees and migrants seeking new lives here. Settling In is a strengths-based community development programme that focuses on both identifying the social needs of newcomers, and supporting communities to address these. Settling In also supports local host communities to understand and embrace diversity and to realise the benefits that this brings. The Settling In approach is highly collaborative, and coordinators work with a range of government agencies and nongovernment organisations (NGOs), community organisations and refugee and migrant communities to pool resources and expertise to achieve the optimal outcomes. Family and Community Services (Ministry of Social Development) is responsible for implementing Settling In. Ashburton is a thriving rural district. 1.2 Background to this report Ashburton is a thriving rural district, with the population estimated to be 30,600 (2012). In 2009, Settling In worked with the local community to consider issues for the growing newcomer population in Ashburton. Employment opportunities, particularly in the areas of dairying, meat processing, and manufacturing were attracting increasing numbers of new residents to the district including New Zealanders from other parts of the country as well as migrants from around the globe. Although settlement was considered to be reasonably positive for many of these newcomers, the local community was interested in finding out more to ensure that these important new residents felt welcome and settled. Community discussion as early as 2006 highlighted some areas of concern with respect to newcomer settlement. At the end of 2007 an independent researcher was contracted 5 to work alongside Settling In to gather information to inform any planning and development in this area. The Community House Mid Canterbury (formerly known as Ashburton Resource Centre) was instrumental in getting this work off the ground and the Ashburton District Council showed great commitment to achieving positive outcomes for newcomers with the incorporation of specific actions in the Council s Social Wellbeing Strategy for Settling In helped to coordinate a focus group process and some very rich qualitative material was gathered from different migrant individuals and groups. This information was brought together with the very thorough research report which included demographic and other statistical data as well as material gathered from interviews with a wide range of service providers and employers in the district. A number of recommendations were made on the basis of this information. 5 The researcher was contracted by Ashburton Neighbourhood Support and Ashburton District Safer Community Council 6 Ashburton District Social Wellbeing Strategy

10 Four years on, the dairy industry is flourishing, migrants from around the globe continue to settle in Ashburton and there have been a range of developments in terms of the services and support available to support these newcomers. Most of this activity has been driven by the Safer Ashburton District (formerly known as the Ashburton Safer Community Council) which appointed a Community Development Worker to provide migrant support in the district for a set period of time 7. The Community Development Worker has been responsible for a number of projects and developments since that time and Settling In has also provided some limited support since 2009 (mainly in the form of resources to support the strengthening of the local Newcomers Network 8 ). Any new activity and support is noted within the report where relevant. 1.3 Purpose of this report The purpose of this report is to supplement the 2009 work with additional focus group discussions (and any other relevant material) to: review progress to date, provide a current view of issues for newcomers to the area and confirm the priority actions required to support positive settlement in the district. The guiding brief was to keep this review succinct and of relevance to agencies engaged in this sector as well as to newcomers and the wider community. 1.4 Process The focus of this report is to update the material gathered in It was decided that focus groups with resident migrants would be the key way to gather the information needed, alongside discussions with local service providers and the wider community. A number of the participants involved in 2012 had also taken part in the 2009 project so were well placed to comment on progress made or new issues that had emerged over the last four years. 7 This was a three year project with provisions for another year (four years maximum). It was resourced by the Department of Internal Affairs and housed with Safer Ashburton. Work priorities and actions were developed to meet the Social Wellbeing Strategy outcomes and were shaped by the material gathered from focus groups and the Research Report. 8 8 The Ashburton Newcomers Network, established in 2002, was the first Newcomers Network in New Zealand. The concept was seen as very useful and was adopted in 2006 by Settling In as a strategy to help with socialisation and settlement for migrants. After continued growth and success, this initiative has now evolved to become the National Newcomers Network of New Zealand (NNNZ), a stand-alone entity with more than 20 networks across the country. The Mid Canterbury Newcomers Network Inc is a part of the wider national network.

11 A working group (based on the original Steering Group) was established to guide this process and to provide oversight. This group comprises representatives from Safer Ashburton District, Community House Mid Canterbury, Ashburton District Council, Grow Mid Canterbury, Ashburton Learning Centre, Presbyterian Support, Ashburton Police, Ashburton Christian Minister s Association, Primary School Principals Association, Department of Internal Affairs and the Ministry of Social Development. Focus group participants 15 focus groups 102 focus group participants in total 47 nationalities / homelands represented Argentina Canada Chile Colombia Fiji Indonesia NZ Māori Morocco Nepal Palestine Romania Singapore Sri Lanka United Kingdom India Samoa Uganda Brazil Bolivia Bulgaria Cambodia Cook Islands Germany Japan China NZ Pakeha Paraguay South Africa Thailand USA Italy South Korea Uruguay Egypt Lithuania New Caledonia Poland Russia Solomon Islands Tonga Ecuador Nigeria Philippines - Filipino Dairy Workers in NZ Inc. (FDWNZ) / United Filipinos of Mid Canterbury (UNFIL) Netherlands Ukraine Zimbabwean and the Muslim community (mixed nationalities). Age range 8-66 years Gender Resident in NZ 62 women 43 men two months 12 years 1.5 Acknowledgements The development of this Settling In report has been highly collaborative, involving individuals from a range of agencies and community groups. The Working Group extends a warm thank you to everyone involved, especially for their generous provision of time, knowledge and expertise. Particular thanks must go to the Community Development Worker for her dedication and persistent efforts to make contact with local migrants and encourage them to participate. 9

12 The contribution of the migrant communities of Ashburton has been significant and merits special acknowledgement. The Working Group is grateful that they were prepared to participate in focus groups (some for a second time) and to discuss their lives and their experiences so candidly. 1.6 Disclaimer This report documents the opinions and views expressed by participants at focus group meetings held in Ashburton District. Note that these are personal statements, reflecting individual perceptions and experiences. They are not the viewpoints of the Ashburton Settling In Working Group, Working Group members or the organisations that they represent. 10

13 2. Context 2.1 A brief profile of Ashburton District The Ashburton District covers the central eastern part of the South Island and is primarily an area of plains, tussock lands and mountains. The district is also commonly referred to as Mid Canterbury. Ashburton District is bounded in the east by the Pacific Ocean, the west by the Southern Alps and has as its northern and southern boundaries, the Rakaia and Rangitata Rivers, respectively. The area covers around 6,175 square kilometers and has a total population of approximately 30,600 9 (2012). Agriculture underpins the district s economy with 41 percent of the district s GDP in 2011 coming from the dairy, sheep, beef, arable and agricultural servicing industries. Although traditionally a sheep and grain-growing district, an increase in the use of on-farm irrigation in recent years has led to changes in the way the land is used with a shift toward dairy farming. This has seen the district s population grow steadily over the past ten years; a trend that is reflected in a number of South Island rural communities. Ashburton is the major town of the district with a population of approximately 17,900. It is the commercial and services hub of the district. Ashburton township is located 100 kms south of Christchurch and the Canterbury earthquakes of 2010 and 2011 have resulted in a flow-on effect with some residential and commercial relocation from Christchurch to Ashburton District increasing the resident population. The extent and likely permanence of this migration is not yet known. There are potential impacts on the property market, schooling and community facilities from any permanent migration. The true impact will be better understood as the results of the 2013 Census are released. 9 Statistics New Zealand population estimates

14 International migration accounted for around 60 percent of the districts population increase in the period Other towns in the district include: Methven a village servicing Mt Hutt ski-field with a usual population of around 1600 (but this swells significantly during the ski season). Rakaia a town of approximately 1200 residents which borders the Rakaia River and is famous for salmon fishing and the fertile, productive land that borders the river. Mount Somers, Hinds, Chertsey, and Mayfield are all service centres for their respective surrounding rural areas. 2.2 Demographic change Population change Population growth in the district is strong. The Ashburton District experienced a 7.6 percent population increase between 2001 and 2006, and the population is expected to grow to 37,700 by DISTRICT POPULATION: 30,600 (2012 population estimates) Ashburton 17,900 Methven 1,600 Rakaia 1,200 Rural Townships 9,900 The demographic composition of Ashburton District is changing. Like the rest of New Zealand, the district s population is ageing and this trend is forecast to continue, with the over-65 population in the district expected to double in the next 25 years. The ethnic make-up of the district is also changing, with the community becoming increasingly more ethnically diverse. It is interesting to note within the context of this report that international migration accounted for around 60 percent of the district s population increase in the period There has also been significant internal migration with increased Māori and Pacific populations. (Ashburton District Population Facts & Figures: Ashburton District Council, Sept 2011). Key points about the district s population change: A growing population The population of Ashburton District increased 7.6 percent over the census period The current population growth makes Ashburton District one of the fastest growing rural districts in the country. 12

15 Statistics New Zealand population projections predict continued population growth in the district, with the growth in the next five years ( ) expected to be 5.8 percent, or an additional 1800 residents (around 700 additional households). This will have implications for demand for housing, transport, essential services (such as water and waste water), community services and facilities, and health services. An ageing population The median age in Ashburton District is 39.8 years, which is higher than the national median age of 35.9 years. The district is following the national trend as the baby boom generation moves into retirement. The number of people in the over 65 years age group in Ashburton District is expected to almost double in numbers from , with decreasing proportions of the population in the working group (aged between years). An ageing population will impact on both the community services and facilities required and demanded, and the ability of the working populations to fund these. Increasing ethnic diversity Ashburton District s population has historically been overwhelmingly European in ethnicity. While this is still the case, the population is becoming more ethnically diverse as new residents make Ashburton District their home. An implication of an increasingly diverse population is the increased need for additional support services to assist the newcomer settlement process. (Ashburton District Population Facts & Figures: Ashburton District Council, Sept 2011) Recent arrivals The 2009 research report highlighted that, at that time, many newcomers came to the district as a result of employment opportunities in key local industries in particular the dairy and meat processing industries. It was noted that migrants came from many parts of the globe including Asia, South America, Eastern Europe, England, the Middle East and Africa. This trend has continued and there are now strong communities of Romanians, Filipinos, Indians, South Americans Samoans, Cook Islanders, Tongans and Nepalese and many other growing migrant communities. The range of nationalities included in focus group discussions gives some indication of the diversity that now exists in Ashburton. In 2009, the sizeable and increasing Pacific community in Ashburton was also highlighted alongside a need to respond more effectively to these communities. Pacific communities are flourishing in Ashburton today and a number of social service supports are now in place to better support these families. Since 2009 there have been growing numbers of Muslims shifting to Ashburton and they are now a visible part of the diverse population mix in the district. Some of these groups have developed associations or cultural groups to provide support to their communities while others (for example the Brazilians and other South American groups, South Africans, Africans and Ukrainians) hold numerous ad-hoc, informal gatherings. 13

16 Although the latest census data is not yet available to confirm the extent and nature of this population change, it is possible to consider local information to get a sense of this. For example, the strengthened Mid Canterbury Newcomers Network has a membership of 195 with members coming from around 30 different ethnic backgrounds (as at end of June 2013). It is also interesting to consider the citizenship data and local primary school ESOL 10 support data outlined below. Citizenship data The following citizenship data for Ashburton District shows the number of people from different nationalities who gained citizenship between 2008 and It is important to note that these figures only include those residents who have been granted New Zealand citizenship. Many migrant workers are not eligible to become citizens; however, they may reside in the area for long periods of time. Total by Nationality ( end of June 2013) British 163 Vietnamese 1 Filipino 15 American 2 Zimbabwean 29 Romanian 25 Kenyan 2 Brazilian 2 South African 38 Afghani 4 Swazi 1 Dutch 4 Chinese 5 Argentinean 6 Liberian 2 Canadian 6 Chilean 1 Fijian 6 Thai 6 Samoan 108 Tongan 2 Ukrainian 10 German 3 Zambian 4 Indian 6 Nepalese English for Speakers of Other Languages

17 Nigerian 1 American Samoan 2 Korean 2 British Overseas National 2 British Irish/Irish 3 Botswana 3 Hungarian 1 Moroccan 1 TOTAL 467 Numbers of New citizens for Ashburton (totals by year) Total by Nationality ( end of June 2013) (to end of June) Note that in 2008 there was a total of 61 new citizens while in 2012 there were 152 new citizens in Ashburton (a significant increase). ESOL primary students in Ashburton District (Term 1, 2013) The following report gives a breakdown of those students receiving ESOL assistance at primary schools in Ashburton District over Term 1 of This information gives some indication of the diversity present in local schools. Note that this does not represent all children who are overseas born, only those receiving funded ESOL support. School Nationality Number Nationality Number Hampstead Samoan 18 Cook Island 2 Cook Island 2 Tongan 5 Tongan 5 Chinese 1 Vietnamese 2 Filipino 2 Brazilian 1 Ukrainian 1 Afrikaans 1 South African 1 Fiji Indian 1 TOTAL 35 Allenton Fijian 1 Fiji Indian 5 Tongan 1 Ukrainian 2 15

18 Romanian 1 Chilean 1 Samoan 8 Filipino 2 TOTAL 21 St Josephs Samoan 2 Filipino 20 Tongan 1 Thai 1 TOTAL 25 Our Lady of the Snows Methven Thai 2 Slovakian 1 Filipino 2 TOTAL 4 Netherby Filipino 7 Tongan 3 Portuguese 1 Swahili 1 TOTAL 12 Methven Filipino 7 Japanese 3 Indian 3 Israeli 1 Fijian 1 TOTAL 15 Lauriston Filipino 9 Argentinean 2 Dutch 1 Swiss 1 Zimbabwean 1 TOTAL 14 Hinds Filipino 7 Indian 2 Egyptian 1 Ukrainian 1 TOTAL 11 Tinwald Cook Island 5 Indian 1 Maori Filipino 1 TOTAL 7 Ashburton Borough (NB: only total given, not subtotals for each nationality) Tokelauan Tongan Arabic South African Romanian Filipino Samoan Fiji Indian TOTAL 17 16

19 3. Key Findings 3.1 A Summary of Key Issues for Migrants in Ashburton Healthy lifestyle Families, children and older people Knowledge & skills Vibrant and optimistic youth SETTLING IN ASHBURTON Appreciation of diversity Access to services Economic well-being For each of the areas of key findings, the information gathered from the 2012 focus groups has been summarised and considered, along with the 2009 material and any development since then. This provides an overview of key issues for newcomers and recommendations for future action. These findings have been clustered within the areas of focus outlined in the diagram above. The following issues are those that stand out as the most important, overall, for migrants and newcomers in Ashburton. Access to information and services - there is no single, central place for migrants to get targeted information about New Zealand health and education systems, employment, driving in New Zealand and other local services. There is also limited access to government services. Social isolation - although there is an active Newcomers Network, not all migrants know about this. Many migrants are isolated in rural locations and so they experience difficulties meeting people, making friends and connecting to the wider community. Geographic isolation - this is primarily a rural environment / community with no public transport. Many migrants do not have a New Zealand drivers licence or access to a private vehicle. This compounds issues of social isolation and limits access to services and support. Access to English language support - there are many migrants in the district on work visas who are not eligible for funded English language 17

20 support. This cost barrier, alongside issues of long working hours and isolated rural locations, is preventing these residents from accessing help despite an identified need. Growing diversity - the diversity of the Ashburton community has grown considerably and rapidly over recent years. This highlights the need for ongoing support to help the host community better understand and appreciated people from different cultures and the contribution they can make. Migrant dairy workers - migrant diary workers play an important role in the local diary industry and economy. Specific issues have been raised in relation to these workers and their families. 3.2 Access to services In 2009 the key issues raised by newcomers were: meeting their information needs; difficulties accessing affordable, quality housing; transport difficulties due to the rural setting and limited public transport; interactions with some government agencies around immigration and employment issues; barriers such as communication difficulties, prejudice and lack of knowledge or confidence to engage with services. Despite a number of new services in Ashburton since 2009, access to services continues to be a key concern for migrants in the district. Ashburton District does not house any of the following services: a Citizens Advice Bureau, Registered Immigration Advisors, the Ministry of Business Innovation and Employment (to deal with employment-related issues), Settlement Support or Immigration New Zealand. 11 Language Line is available (and widely used), however it can be difficult to find health providers for migrants and newcomers, and information is generally fragmented. In 2009, it was recommended that local ethnic groups should be supported to host information seminars to help meet the needs of their communities. Issues around housing remain, especially with a tightening up of Housing New Zealand regulations; however this is a community-wide problem that the Ashburton District Council has considered in its Social Wellbeing Strategy for The fact that there is no public transport is also a problem for the wider community with many locals relying on taxis for transportation. Presbyterian Support notes that it uses volunteers and private cars to pick up isolated mothers and babies so they can attend the weekly multicultural play group. These mothers, many of whom live on All of these services are based in Christchurch and / or Timaru.

21 dairy farms, do not have a New Zealand driver s licence and / or access to a car. As mentioned earlier in this report, the Canterbury earthquakes (particularly the large quake in February 2011) have had a significant impact on service demand and provision within the Ashburton District, particularly in relation to newcomer support. The following report shows how this has affected local services: Impact of the Canterbury earthquakes on support for newcomers and migrants to Ashburton District (report from a local social service provider) After the February 2011 earthquake we saw large numbers of people coming to our district which placed substantial demand on services. It is important to note that since the completion of the first research document we have been through the significant event of the Canterbury earthquakes. The effect of these on the Mid Canterbury community should not be underestimated as well as the ongoing consequences and impact. After the February 2011 quake we saw large numbers of people coming to our district which placed substantial demand on services, many of the services that had focused on, or played a role in, supporting newcomers. After the initial influx was over a number of families started to move back to Christchurch, however many had no option but to remain as there wasn t housing to return to. To this day, a number of community agencies report having as much as 10 percent of their case-load made up of people who have moved here due to the earthquakes. Many of these families: were living in areas that were badly affected; lived predominantly in rental accommodation; were often not engaged in employment, and; didn t have quality support that would assist them in returning. The key point is that many agencies and community organisations were working on a number of initiatives and providing support to newcomers and this work has often had to take a back seat to the immediate issues that presented after this very significant event. As an example, the community had collectively developed a Social Wellbeing Strategy backed up by a six monthly Mayoral Forum on Social Wellbeing. The strategy had six key focuses, one being supporting new residents and new migrants. Although agencies and community organisations have continued to try to work toward the goals within this document, the regular meetings and Mayoral Forums have ceased since the earthquake of February In addition our district also sustained damage and was affected greatly by the February 2011 earthquake. Two key local organisations, Community House Mid Canterbury and Safer Ashburton District, lost their building. They housed around 40 organisations and groups in their building with foot traffic of around 26,000 people per year, however the loss of the building has resulted in a much smaller community house with many organisations not being able to be accommodated and much lower foot traffic. 19

22 Safer Ashburton provided services directly to newcomers and over the course of a year saw foot traffic of around 4000 people (this was for a wide variety of services). Unfortunately, following the earthquake, Safer Ashburton could only find a temporary building outside of the CBD and visits to their premises have dropped below 1000 over the past year. Although these, and other affected agencies, have put much effort into being proactive and getting out to clients these changes have none-theless greatly impacted on easy access to information and services. Plans are in place to rectify this but until a lot of rebuilding work takes place over the next few years, access to services will still be less than prior to the earthquakes. Existing Services and Activities There are a number of services, activities and resources currently available for newcomers to improve their access to local information and services, although these are not always known about or accessed by migrants. Key services include: Community Directory - The District Council regularly publishes and updates the Ashburton District Community Directory. It provides a comprehensive list and contact details of community groups / organisations / services providers throughout the district. Available online at: Information Centres (i-sites in Ashburton and Methven and an information centre in Rakaia) - largely focused on tourist information but some generic Ashburton information is also available. Community House Mid Canterbury (formerly Ashburton Resource Centre) - Houses a range of non-profit community service organisations and provides information about providers in the district. Recommended as an obvious place to be strengthened and enhanced to provide more comprehensive district and social service information to newcomers and migrants. Helping Hands Safer Ashburton District - A reference group of local social service agencies. Progress Since 2009 Resources Ashburton District Council has printed two targeted resources, New to Ashburton? Useful tips for migrants and Ashburton District Council Environmental Services Newcomers Information. 20

23 Ashburton District Council website development is currently underway. Will include links to key information and services for migrants and newcomers. Government Services Ashburton Community Link is open and is being used by newcomer groups, in particular the free venue facilities (e.g. board meetings for the Filipino Dairy Workers in New Zealand Incorporated ) Mini Heartlands - the following agencies are all located within walking distance of each other: St John s, Community House Mid Canterbury, The Ashburton Community Link, Presbyterian Support, Relationships Aotearoa, NZ Police. COGS Funding Advisor has held accountability workshops with specific migrants groups on request. Establishment of the Mid Canterbury New Comers Network Settling-In Advisory Group. Leadership training for Pacific Island people (Cook Islanders and Tongans) through internal affairs. This was delivered over three weekends by two skilled presenters from those communities and was considered to be a very successful example of government departments and NGOS working together to achieve positive outcomes for the community. Information There have been a number of targeted information sessions organised to build awareness within newcomer communities, e.g. Transport > > Canterbury Community Law education workshops on request > > Healthy Heart Cooking workshops (Saturdays) > > PEETO orientation courses (weekends) > > Immigration Compliance Officers have visited four times to speak directly to the Filipino community > > CMP Healthy Wealthy Wise Days were held biannually from 2009 to 2012 > > Speakers at Mid Canterbury Newcomers Network Settling-In meetings e.g. DoL Health & Safety Inspectors (on topics such as hours of work, holiday entitlements, quad bike safety etc), Public Health Nurses, Civil Defence speakers Migrant Women s Driving Course (Learner driver licence support) - courses to help newcomers to gain their learner licence have been very popular. Unfortunately the second stage of the course (to support 21

24 Get all information in one place and maybe be nice to have an advisor more convenient. them to obtain their restricted licence) was not successful due to the cost of having to use a professional driving instructor (i.e. a financial barrier). Total Mobility - some people are eligible for discounted travel with authorised taxi or shuttle companies. Driving Miss Daisy - commenced this year and is for people of all ages St John s Health Shuttle - a free community service that transports people to essential medical and health related appointments in Christchurch, and then brings them home again. There is no charge for shuttle transport, however a donation is appreciated to help cover costs. (In operation since 2012). It was noted that although a lot is happening at network levels to build awareness about different services, this does not always filter down to community groups. Key Issues 1. Central, designated space and service for newcomers In 2009 it was recommended that it would be helpful to have a central place where information could be accessed and where migrants could meet informally. It was suggested that the existing Resource Centre now known as Community House Mid Canterbury (CHMC) could be enhanced to meet this need. To date this concept has not been developed in Ashburton, however local migrants and service providers still believe that a migrant centre / global hub approach would be very beneficial. would really appreciate a centre which housed all the different services that would be of immense help and support right now, arriving in a new country, trying to settle down, learning a different language to communicate, learning new rules and regulations, etc Get all information in one place and maybe be nice to have an advisor more convenient. 2. Access to general information As in 2009, some migrants in Ashburton still struggle to find key information about their new community. This may be because they do not know where to go or because they do not understand written English. 22

25 Sourcing as many brochures/pamphlets in own language in as many fields as possible (e.g. medical, banking, legal, community services etc). Is there a fund available? Or where does one go to and make enquiries about funding to help if one wished to start up a business? Contact perhaps District Council? What is the process of buying / reserving a burial plot? What happens if there is a need to get one? We live here now, and things may happen what do we do when and if the situation arises? Sourcing as many brochures/ pamphlets in own language in as many fields as possible (eg medical, banking, legal, community services etc). Needing help with: filling out applications, forms (e.g. IRD tax forms, passport applications, bank related forms, etc), language personnel, correct interpreting so receive the correct information. It is noted that Language Line is now strongly promoted in the district all the Ashburton doctors surgeries are aware of and use this service, and Work and Income case managers clearly display Language Line cards on their desks. 3. Newcomer services and support Although Ashburton has been fortunate to have the Community Development Worker position and a Newcomers Network coordinator in place, it is thought that there is a need for some clarity around these roles and responsibilities. Many local migrants have requested the sort of support that would be provided by a migrant fieldworker position, rather than a Newcomers Network coordinator. It should be noted that the Community Development Worker role has now come to an end. We need someone for advice on different issues that may arise while living in Mid Canterbury. A person with local knowledge, familiar with NZ law, knows who to approach when it comes to legal matters, schooling system. An agency mainly to assist migrants in whatever issues they may have e.g. employment issues, legal, someone to check immigration documents, access to office facility e.g. photo copying of documents. We need Newcomers Network service, which help people network, find right contacts and share their culture together. We need a booklet to welcome rules, expectations, support with sharing different cultures. 23

26 A public transport would be a help for migrants who don t have NZ driver s license. 4. Housing Finding quality housing in the district remains a problem for newcomers. There are particular issues around the size of houses, rental difficulties (including owner discrimination), and concerns about insulation and the cold. The demand for housing has increased as a result of the economic outlook and the Christchurch earthquakes. There was a great deal of comment about housing with the following quotes representative of focus group discussions. Ashburton brings in many migrant families (families of 6-10) to work on farms and meat packing and we don t have the houses to accommodate them and so family members are forced to live in crowded homes / garage but many won t complain as this would mean trouble for them. Finding rental place was a problem, I wonder if it was because of my nationality / religion. Accommodation is cold and expensive, difficult to get an appropriate house and if the owner of the house wants to sell it you only have two months to find another house. I hate heating system in New Zealand houses are cold even if they are well insulated. All of the participants indicated the bad quality of houses and very high prices of accommodation. 5. Transport As in 2009, there were lots of comments about the lack of public transport. This is a common problem in rural New Zealand communities, but for those with limited social connections and access to private transport, it creates additional barriers to settlement. A public transport would be a help for migrants who don t have NZ driver s license. I don t drive and no public transport. Many have had to pay the fine for being caught without correct driver licence. 24 Since 2009, driving courses have been offered for migrant women, providing them with the opportunity to train for and obtain their leaner driver licence. This project was developed by the Community Development Worker in partnership with the Environment Canterbury Regional Road Safety Coordinator. This initiative has been successful and appreciated, giving the women involved confidence and the prospect of mobility, independence

27 and freedom (e.g. to pick up children after school, do shopping). Migrants and social agencies would like to see ongoing driving support to help these women progress to restricted and full licence status so that they can achieve these aspirations. Migrant driving was a great initiative and good to see migrant women having their learner s license but nothing happened to get to the next stage. It would be good if funds for newcomers will get used for practical purposes rather than on social gathering e.g. Settling In Meeting. 6. Access to government services The relatively small size of Ashburton township means that most government services are located in Christchurch. This presents problems for those without transport, who are working long hours on farms and who often have insufficient English or lack confidence to use 0800 numbers. As noted above, however, there has been some progress since 2009 with respect to accessing services. WINZ made available a training room in Community Link Centre where a Heartlands concept could work from; for all number of reasons, it didn t work. Housing Corp have a person present at the office one day a week. Language, Immigration, Health, Education, Transport and Safety, Language Lines, and other Government departments with interpreters and where possible information in my language that s what I would really want now in Ashburton if it is possible! Need / like to know: > > about benefits for family from government departments e.g. housing, taxes, family assistance, WINZ etc, > > what they are entitled to / eligible for in health, education, legal matters etc. WINZ made available a training room in Community Link Centre where a Heartlands concept could work from; for all number of reasons, it didn t work. Housing Corp have a person present at the office one day a week. (Note: The closest Housing New Zealand office is now based in Timaru however regular clinics are held in Ashburton) Accessing support with immigration concerns and processes was a significant concern for migrants in A number of these concerns still remain. Immigration information e.g. conditions of visas for traveling, applying for citizenship, process, filling out forms, cost etc 25

28 Having the access of a Registered Licensed Immigration Advisor would be of benefit. Immigration to renew working visa have to go back to Christchurch. Need to meet face to face, should have an office in Ashburton. Having the access of a Registered Licensed Immigration Advisor would be of benefit. 7. Positive feedback from focus groups Focus group participants were asked to discuss what has worked well for them, and what is good in the Ashburton community. The following responses provide a sample of the comments made: We get good support if we need any. Newcomers Network is good. The central location of Mid Canterbury is working very well. I am enjoying the Mid Canterbury as a region. Generally the region is very welcoming of newcomers. Nice people, good school, weather generally good. Ashburton Domain is a great facility. Library service is very good. There are plenty of recreational things to do here and places to visit and I enjoy being able to go for a drive and take it as it comes and get to see plenty. They were also asked what they could do for themselves to help with settlement: I am hoping to join a netball team in the winter to help meet new people. I hope to join a team where I don t know anyone, to start afresh and meet people outside of those who I know at work. Recommendations Continue to explore opportunities to develop the Migrant Hub concept Community House Mid Canterbury (CHMC) is a well-suited venue that could house / service the Multi Cultural Bite Committee, Mid Canterbury Newcomers Network, Migrant Services, Migrant Field Worker, Immigration Clinics, a registered (and well respected) 26

29 Immigration Advisor, orientation workshops etc. (Note: there is ongoing discussion with respect to this issue). Consider and develop other opportunities / strategies to disseminate new and existing information and resources to migrants to ensure better reach into migrant communities, especially to those in remote locations (e.g. through existing websites, ethnic associations and community leaders, employer networks, churches, community events, weekend seminars, and using interpreters / translations where needed). Promote Intercultural Awareness Communication Training to local service providers. Ongoing organisation of regular outreach visits from government agencies based in Christchurch and Timaru (hosted at Mid Canterbury Community House or Ashburton s Community Link Centre). This should involve a broad range of agencies and should be available on a regular and accessible basis. Clarify the roles and responsibilities of any migrant support that is available in Ashburton, including consideration of re-branding existing groups to help achieve this. Ongoing consideration of the viability of community-based public transport options e.g. using school buses which sit empty during the day (NB: this has been under discussion more widely in the community). 3.3 Appreciation of diversity Challenges rise from communities when they experience change in their demographic make-up, particularly if this takes place rapidly. In 2009, the key issues that were identified included: the need to encourage the host community to welcome, celebrate and embrance newcomer diversity, the need to enable newcomers to sustain and maintain their cultures / languages and to contribute their unique skills and perspectives into the wider Ashburton community. A couple who participated in the research 2009 has noticed some positive changes since then, including: Farmer s market started to work more frequently and this is a wonderful place to spend time, buy fresh food and meet people. 27

30 Settling In meetings organised by Newcomers are such a wonderful opportunity to showcase the culture, meet new people and spend a great time. Settling In meetings organised by Newcomers are such a wonderful opportunity to showcase the culture, meet new people and spend a great time. Chat groups and coffee morning groups (Newcomers) are very helpful in improving English, teaching people and learning from them their culture and customs. The Community Development Worker has been collecting media articles relating to diversity and migrant issues in the district since 2009 and it is interesting to note that there has been a consistent level of media coverage over the years, much of which is positive. It was noted that the level of negativity towards migrants (as reflected in Letters to the Editor, for example in relation to jobs, and generally) has dropped significantly since that time. Existing Services and Activities There are a number of services, activities and resources currently available to help build a greater understanding of diversity in Ashburton including: Ethnic Groups / associations - including groups from Romanian, the Philippines, South America and from Pacific Island communities. Churches - three Tongan Fellowships, Cook Island parish, Romanian services at the Hakatere Marae, Samoan Congregational Christian Church. Volunteering Mid & South Canterbury - has a wide range of volunteers who are non-new Zealanders. Local Media - providing opportunities to highlight and promote positive migrant stories and contributions to the community, and also those issues that need further community consideration. Wide range of services, arts and sports and recreation clubs and facilities - operating across the Ashburton District. Sports clubs, churches and craft groups have been particularly welcoming to newcomers and provide excellent opportunities to assist newcomers with their settlement into Ashburton (see Ashburton District Community Directory supporting-our-community/pages/directory-of-community-groups. aspx) The Hakatere Marae is a fantastic local resource which is available for use / hire by the wider community and has been used by some newcomer groups. 28

31 The Ashburton Library, Local Museums and the Ashburton Art Gallery provide resources and scope to integrate newcomer diversity within the evolving heritage of the district. Progress since 2009 Mid Canterbury Newcomers Network Inc - the evolution of the original New Comers Network to the current group which is linked to the national Newcomers Network New Zealand. Provides opportunities to share cultural diversity and friendship across the community: > > Newcomers coffee mornings - weekly > > Newcomers chat groups - twice a month > > Newcomers play group - weekly > > Settling In meeting - monthly Intercultural Awareness and Communications training - developed by the Office of Ethnic Affairs and proposed to be delivered locally by Aoraki Polytechnic. The training was organised by the Community Development Worker. A number of Ashburton people have attended this training and more opportunities are being sought (see highlighted section below). Ethnic diversity management strategy - this was initiated by the Community Development Worker, Aoraki Polytechnic and the Office of Ethnic Affairs in partnership with the Aoraki Polytechnic / Grow Mid Canterbury / Primary School Association / Ministers Association for Mid Canterbury. A final strategy was not developed due to insufficient community-wide support. It has been suggested that the need for a community-wide ethnic diversity strategy should be reviewed at a later date. Multicultural Bite - a fun food and cultural festival to celebrate and showcase the different ethnic groups in Mid Canterbury. This is a very popular event which has been running for four years. It was initially a Community Development project with nine food stalls. In 2012 it became a Mid Canterbury Newcomers Network Inc Governance Group project. In 2013 there were 23 food stalls attracting over 13,000 people including locals and people from further afield. Note: Multicultural Bite was the 2013 Supreme Winner at the Ashburton District Trustpower awards. Mid Canterbury Newcomers Network Inc Settling-In Advisory Group - the establishment of this group to consider issues relating to migrants in a strategic and collaborative way. Range of events / activities to celebrate diversity and include migrants in the wider community > > Community Theatre re Migrant stories / celebrating diversity 29

32 Migrant Xmas party - the Filipino Diary Works Inc (FDWNZ) party 2012 had over 600 people attend > > Children s day / Have a go day at the Plains museum, encouraged new residents and migrants (x2) > > Annual Filipino Basketball Tournament > > Romanian s celebrated National Day in the Domain for the entire district > > Regular Citizenship Ceremonies > > Zumba classes attract large numbers of newcomers and have become a place to meet people, although it is a private business > > The Farmers Market has given the MCNN a free site for the fundraising sausage sizzle (giving migrants the opportunity to participate in a typical Kiwi fundraising activity) > > Art & film Society at the Art Gallery monthly > > A Mobile Consulate Service was provided by the Philippines Embassy from the Community House Mid Canterbury (November 2011) during which time over 300 passports were processed. > > Cultural Christmas Variety Show, December 2012 New food options including: > > Filipino speciality food shop opened > > Fijian / Indian / Pacifica food shop opened > > Local Indian Dairies x 3 promoting cultural products > > Indian and Thai restaurants > > The Green Grocer sells green bananas and taro > > Sushi now available Interpreting Canterbury training (Christchurch) - Safer Ashburton have had a car travelling to Christchurch for the training to help share the costs (including two Filipino participants, a Samoan and a Fijian) 30

33 Intercultural Awareness and Communication Training The Intercultural Communication and Awareness programme has been developed by the Office of Ethnic Affairs and is designed to help individuals and organisations to develop better working relationships by exploring how behaviour can be influenced by culture. The programme aims to help people reflect on their own cultural beliefs, understandings and practices and learn techniques and strategies to better communicate with, and understand, people from different cultural backgrounds. For two years Aoraki Polytechnic has been using this programme as part of its professional development for frontline staff and tutors working with people from other cultural backgrounds and it has become embedded in the professional development programme. Aoraki Polytechnic has also had people involved with community groups in Ashburton participate in the training sessions and in February 2013 held the first training programme purely for community agencies with community groups from Oamaru involved in that training course. A number of issues remain for migrants, particularly in relation to connecting and becoming a part of the wider community while still maintaining their own culture and identity. Setting some roots and establishing friends here has proven to be more challenging that I anticipated. Sometimes new starts in a new town are harder than what we think. Key Issues 1. Connecting with the community Finding ways of becoming part of a new community is one of the biggest challenges newcomers face. This difficulty is compounded when there are also language, cultural and geographic barriers to overcome. Getting to know people and establishing myself as one of the community rather than always being referred to as the newbie... Setting some roots and establishing friends here has proven to be more challenging that I anticipated. Sometimes new starts in a new town are harder than what we think. I find that because I live in the country that sometimes this becomes a barrier for people when being invited or having people to invite out to our place due to the distance. 31

34 I think my biggest barrier is meeting people so any ways of getting to meet people with common interests and building relationships with people would be helpful. I think my biggest barrier is meeting people so any ways of getting to meet people with common interests and building relationships with people would be helpful. How you would do this I am not sure? There were many positive comments in focus groups about the friendliness of local people and things that have helped them to connect to the community. Different groups in the community have invited the young ones to come and do a cultural performance for them. Good exposure to the community for the young ones. The associations have been good, because they mingle with people other than their own ethnicity, encourages them to communicate in English formal, colloquial etc pick up Kiwiana things in some cases, they do have a slot in the church programme for a service in their own language as well as attend the Englishspeaking services. Others have affiliated themselves with Samoan churches which have been specifically established here to cater (to that group) two to three that are known. Since 2009 the Newcomers Network has strengthened the original membership of 47 has grown to 195 with members coming from around 30 different nationalities. On the whole, this has been a very useful mechanism for many newcomers to Ashburton. Many activities for newcomers (they mentioned Newcomers chat-group, Newcomers coffee morning group, Multicultural Bite festival and Settling In meeting) which are a good way to bring people together. 2. Retaining language and culture This is an ongoing challenge for migrants from different backgrounds, particularly if there are not large numbers of their particular group living in the same community. The issues that arise are different for different groups. There is a noticeable increase in feedback from the Muslim community in Ashburton from 2009 and local service providers note that there has been a large increase in Muslim residents, particularly over the last four years. The focus group for this report was the first time this group came together and resulted in some specific feedback (e.g. around food and cultural requirements). 32

35 In order to successfully integrate future Muslim community with the current community (both Muslims and non-muslims) there is a need to have special sessions or short lectures to educate children about basic Islam and Islamic culture. In regards to community gathering: Separate areas for Muslim women to allow privacy and to minimise the contact with other men during gatherings or meetings. Discussing halal food matters with the community representatives before inviting Muslim community or an individual. Newcomers need to learn quickly about basic New Zealand customs, schooling, etc (shopping) - who can help them do this in the community? The services introduced over the last few years have helped to improve this for some migrant groups, while some communities have sufficient numbers and motivation to start their own support structures. Brazilian people in Mid Canterbury know each other and try to support. Some people of the group participated in the Multicultural Bite last year which gave them the opportunity to showcase their own culture. Others participated in the Settling In meeting introducing other people their culture, customs and traditions. Sometimes Brazilian people organise get-togethers and celebrate their holidays together, which gives them the feeling they are back home. Most Ukrainian people have Ukrainian friends here and we feel ourselves at home because we do not have to speak English when we are not at work. 3. Kiwi culture and lifestyle Newcomers were generally very positive about kiwis and find them to be warm and friendly often. However, as in 2009, some of the local ways of doing and saying things can be baffling. Getting to know what is Kiwi differences in attitude, for example respect and authority as opposed to questioning and contributing ideas (e.g. not talking back to authority). People are very nice. Newcomers need to learn quickly about basic New Zealand customs, schooling, etc (shopping) who can help them to do this in the community? 33

36 Cultural barriers in understanding New Zealand traditions and slang also protocol for job applications and expectations? 4. Fitting in Trying to fit in to a new community and culture can be very daunting and lonely. Focus group participants were largely of the view that effort is required on the part of the newcomers but would also like the host community to help with this. The introduction of the Intercultural Awareness and Communication Training has been very useful, although it is hoped that this programme can be ongoing to provide regular opportunities for participation by Ashburton residents. Being a multicultural / bilingual family is a challenge and support from local authority is vital to avoid isolation. Women indicated that it is really hard to integrate because of the language barrier. Unity is important to learn from others of same community. I attend the Multicultural Playgroup every Monday with my son. People do not treat me as a Kiwi. (three Samoan participants) Feel locals do not like me. (three Samoan participants) Nice and friendly people. 5. Food In 2009 many migrants were concerned about the lack of access to multicultural foods. Locals note that there has been a considerable improvement in this respect since then: More cultural food Halal meat that can be obtained from the local supermarket or even seafood for that matter. Cooking classes offered by specific community services learn about cooking in a healthy way, learning about food available in New Zealand and how to cook it. More halal food like at KFC. 34

37 Different food availability. We do have a few shops around Ashburton now that sell multicultural foods we have the Filipino shop at the Triangle, the Allenton diary and another on Alford Forest Road. I m sure if there are particular things that people are after or interested in, I would suggest they go to one of these shops and ask and no doubt they can try and get it for them. I guess it s just a matter of asking don t ask then they can t help. Some families gradually becoming accustomed to New Zealand food. Helped by cooking classes, and also island foods not readily available in Ashburton. Having said that, there are shops around the town now, consciously seeking to provide some island food e.g. taro, kasava, taro leaves, etc many have affiliated themselves with different churches. 6. Feeling safe and secure There was surprisingly little information from focus groups about feelings of safety and security in Ashburton. A number stated that they found the district to be a very safe community, although there is certainly a suggestion that discrimination is experienced by some migrants from time to time. Very safe community. No corruption. I haven t really faced issues as woman but I hear that there are heaps of gender discrimination here. Feel and see racism. Great place to bring up young family, people are generally nice but no some can be awful/racist which is sad, which is something I didn t expect coming here. Focus group suggestions: There were also suggestions about the things newcomers could do to help make things better: Not shy, not scared, trust people, more open. Actively look for services and possibly to begin networks within the district. 35

38 Get involved in more activities, such as sports. Recommendations Build on the current calendar of events that celebrate the different ethnicities / cultures in the district and involve the wider community, as well as migrants. Continue to link migrants to Volunteering Mid and South Canterbury (and other volunteering opportunities) as this is already proving to be an excellent way for migrants to make community connections. Continue to build good relationships with local media to help with positive profiling of migrant and ethnic communities, to promote multicultural events and to build community awareness and appreciation of newcomers. Develop strategies to share information and stories about newcomers with the wider community (e.g. recipe books sharing the cultures, stories and foods of newcomer families and communities). Encourage and facilitate more opportunities for locals to help migrant newcomer families with their settling in process (e.g. through the volunteer centre). Identify opportunities and recipients for Intercultural Awareness and Communications training within the wider community and strategies to implement this. Develop strategies to capitalise on the existing community strengths and goodwill to link migrants into their new communities and build a wider appreciation of diversity in Ashburton. Consider any implications for planning and community development purposes once new demographic data (2013 Census data) is available. Review the need for a community wide ethnic diversity strategy. Find ways of promoting the benefits and contributions that newcomers are making to the local community (e.g. sporting, academic, leadership successes). Encourage migrants / migrant groups to talk to local shop owners about stocking different products on a trial basis. 36

39 3.4 Knowledge and skills In 2009, the critical issues revolved around language and the need to improve information and access to ESOL support and services for both newcomers and those interacting regularly with newcomer families (e.g. schools). Although many of these issues remain due to increasing numbers of arrivals with English support needs, there have also been improvements particularly with respect to the way some schools are responding to the increasing diversity within their communities. Local schools note that they are clustered to provide ESOL support for lead teachers and have the support of Ministry advisors. With increasing experience, schools are becoming more skilled in meeting the needs of newcomers. A cluster of schools exists to promote links with the Pasifika community one outcome has been the homework hub based at a local intermediate school. Like many rural areas in New Zealand with dairying activity, a number of schools in Ashburton are affected by the increasing diversity in local communities and the adjustments required to support newcomer families. Transience is also an issue, particularly as a result of Gypsy Day (1 June of each year) when dairy workers and their families move to new farms (on a new contract for the new dairy season). The children involved generally have to move school. The disruption to all children is significant, but for those children with language and other support needs, the change has even greater impact. It is also challenging for schools to accommodate and meet these ever-changing and sometimes quite demanding needs. 12 A report exploring the impact of the increase in dairying on New Zealand rural schools and communities, prepared by the principal of nearby Carew Peel Forest School, makes for some interesting reading: Summary and Implications (from Kay Ward s sabbatical report What impact has the increase in dairying had on rural schools in their communities in New Zealand? ) This project investigated the impact of increasing dairy-farm-related transience on rural schools and their communities, and practices and strategies for positive and effective transitions of students who move frequently between schools. While the sample group was relatively small, the outcomes suggest that there is a need to formally acknowledge the concept of transiency within the dairy industry and the impact it has on rural schools and their communities. Of primary concern is the impact that transiency could have on students and their learning. It is paramount that the Ministry of Education, schools, families and the industry, acknowledge this and work together to ensure that all students are supported to achieve and meet the vision of The New Zealand Curriculum - confident, connected, actively involved, lifelong learners. 12 It was noted that dairy workers often change jobs during the season as well, meaning that some children change district and school after only a few months. 37

40 In the words of a principal: The ultimate fear is that if we don t address this, we being the education system and the dairy industry, then there s going to be a generation or generations of children who are not going to get a good deal. Kay Ward May 2012 In 2009, language was identified by the rural employer focus group as the most significant barrier for newcomers with respect to accessing services and participating in the community. The 2009 work also emphasised that there are particular issues for women who may be more socially isolated than their husbands and children and have fewer opportunities to build their English language skills. Access to English language support continues to be an issue as migrant numbers grow and current resources become more stretched. The main provider of English language support in the district, Ashburton Learning Centre, is operating at full capacity and Menorlue (adult learning centre) is no longer providing English as a second language or conversational groups. On the other hand, a Newcomers Chat group has been established though the Newcomers Network. The Ashburton Learning Centre points out that over 50 percent of their clients have ESOL needs, and that they are aware of more people in the community with English difficulties. It is thought that there are farm workers in the district with need who are not eligible for government-funded support and may have difficulties accessing any classes due to their location and lack of transport. The Government has funded workplace programmes, but only for those who have residence, which excludes a lot of local migrants who are on holiday or work visas. It was also noted that sometimes people have pre-paid for lessons in their country of origin, and this must be used in a certain timeframe (five years). Immigration New Zealand contracts the Tertiary Education Commission (TEC) who then pays an accredited provider. If, over time, the person is not able to access this prepaid service the TEC have to refund Immigration New Zealand and it cannot be accessed by the migrant. Existing Services and Activities The following services, activities and resources are currently available for newcomers in relation to education, knowledge and skills development: Ashburton Learning Centre - provides a range of learning opportunities with a focus on literacy and numeracy skills. Local Schools New Life Church - conversational English, food appreciation gatherings Aoraki Polytechnic Ashburton - life skills courses 38

41 Progress since 2009 School Support A Pasifika cluster has been initiated between Ashburton College, Ashburton Intermediate, Netherby and Hampstead Primary Schools to enable the sharing of knowledge, information and professional development related to raising the achievements of Pasifika students throughout the year levels. Regular term meetings with all local ESOL teachers. English Language Support A weekly Newcomers Chat group is now up and running. As an immigrant we are responsible to learn English, but can find it difficult to access training, some use computer, on some farms there is no access to internet and is expensive. Learning everyday English / KIWI English - on Tuesday s 7pm - 8pm at New Life Church, 58 Melcombe Street, Tinwald and on Wednesday at am at Netherby School Hall, Brucefield Avenue. It s FREE and for more information ph or or learnkiwienglish@gmail.com Key Issues 1. Learning English Language is one of the most important factors impacting on the effective settlement of migrants in a new country. Among other things it allows migrants to socialise and participate in their new community and it enables them to understand important information about local services and opportunities and how to access these. It is not always easy for new migrants to access English language support in Ashburton due to lack of opportunities, long working hours in isolated locations, lack of knowledge about what is available and ineligibility for funded support (for many of those here on visas). Most important thing to have is language, improve English language can be more confident and able to express. As an immigrant we are responsible to learn English, but can find it difficult to access training, some use computer, on some farms there is no access to internet and is expensive. Need more opportunity to study English. Need to tell us where we can learn English. Most do not buy newspaper / listen to local radio. Suggest information in school newsletters and workplaces and churches. Most attend English class through word of mouth. 39

42 New students and their families do not understand about school life and routine. 2. Recognition of qualifications A number of focus group participants discussed issues around having overseas qualifications recognised, and that they would like more information about this. 3. Understanding the New Zealand education system Understanding the different aspects and nuances of how the education system works in New Zealand remains difficult for some newcomers. Dad doesn t want me playing at school, he rather wants me to study at playtime. Schools cost, fees, sports, donations, lack of understanding and patience. New students and their families do not understand about school life and routine, community activities and jargon they don t understand schools (enrolment, parent interviews, arranging times that suited because of shift work, information not getting home, permission slips and the like not being returned for trips away, camps, payment for such activities). Studying and playing at school. Disadvantage = Dad doesn t want me playing at school; he rather wants me to study at playtime. 4. Improvements in the classroom Recent focus groups suggest there have been improvements in the ways schools support migrant students and their families. Specific schools in the district have made a real effort to find ways, find personnel to help them help the Pacific Island component in their schools. Schools have enlisted the help of community people, community groups, personnel from different government departments to take seminars, community people invited to a staff meeting, forum for question and answer etc Supportive e.g. at the local college, an NCEA paper on Samoan Language has been offered to students just recently. 40 Always the challenge of study, school, etc but coupled with specific efforts made by schools, the college, the Polytech and support from different community organisations (including some local youth initiatives). Also from some departmental personnel from education, health, etc progress is being made; two-way street learning is taking place, always strive to do better, struggles are inevitable, things are happening. At the end of the day only so much can be done by others, it boils down to the individual and to a certain degree, their community.

43 Recommendations Share findings of Kay Ward s sabbatical report with schools around the district, particularly around strategies to better support newcomer families, including those who are transient. Work with local schools and the Ministry of Education to provide information and support to migrant parents about the education system in New Zealand and opportunities in Ashburton (including access to existing Ministry multilingual resources). Explore opportunities to use local schools as a community hub for providing internet access to enable learning English in a group setting (for adults). Encourage local schools to provide or host information sessions for migrant parents on a wide range of topics. Just making them feel welcome within the school grounds can break down barriers and increase parental involvement in the wider community. Work with local employers / dairy industry to discuss responses to the growing need for English language support for dairy farm workers and the need for lateral thinking in this respect (suggestions: skyping and long distance provision, time off work for up-skilling, incentives to encourage participation, financial / travel assistance, support for partners / children). Consider funding options to support the delivery of expanded English language provision. 3.5 Economic wellbeing Many of the newcomers to Ashburton are coming to take up employment opportunities in the district. In 2009, concerns were raised in relation to employment rights and responsibilities (particularly around wages, hours of work and access to accurate information), support for employers of newcomers and the impact of the current economic climate. Some further issues relating to the cost of living and family wellbeing, and budgeting support to cope with this were raised in recent focus groups. Immigration concerns were also a strong feature of recent discussions. Growth of the dairy industry nationally and locally has seen the ongoing use of migrant workers to fill farm positions. Although there have been some developments to support migrant dairy workers and their employers since 2009 (e.g. Settlement Support / Immigration New Zealand resources), a number of issues remain for these workers and their families. A key issue raised by local farmers was around English language proficiency and workplace communication. Generally, migrant dairy workers are not entitled to English language support, and working hours and location make attendance difficult anyway. It is suggested that some lateral thinking is applied to find some solutions to this issue (see 3.3 recommendations). It is also recommended that the Ashburton community links in with Aoraki 41

44 and Waitaki where issues (and solutions) for migrant dairy workers are being considered by their local Multicultural Councils. Existing Services and Activities The following services, activities and resources are currently available for newcomers in relation to economic wellbeing: Work and Income - Manager now located full time in Ashburton office Budgeting Services - Ashburton Budget Advisory Services and Kingdom Resources (established since 2009) Economic Development from Grow Mid Canterbury (formerly Enterprise Ashburton) Community Law Canterbury - based in Christchurch but provides weekly Thursday clinics at CHMC, and post-earthquake at Presbyterian Support. Progress since 2009 New Resources Settlement Support NZ Resources for dairy employers and workers (based in Christchurch) Local Employer Initiatives Canterbury Meat Packers in 2009 began Healthy Wealthy Wise days (i.e. provided health and social services at the plant for staff and their families). In 2012 changed to provide in-house wellness programme (e.g. smoking cessation and weight loss programmes) with good results. Silver Fern Farm meat works health day Some individual farmers provide specific support to their migrants workers (e.g. funding for driving assistance and help with personal grocery shopping). PEETO (Pacifica Education Training Organisation) migrant orientation workshop weekends held in 2010 (e.g. involving Inland Revenue, Register of Electors, Canterbury Community Law, NZ Police, Plunket, Ministry of Education). It is noted that these were a successful introduction and they demonstrated a clear community interest and need; however, as PEETO is a Christchurch organisation, local migrants have stated that they would prefer to have access to more regular, local opportunities. 42

45 Migrant Farm Worker Issues The Immigration Fraud Investigation team have been using evidence obtained from the Filipino Dairy Workers in NZ Inc to prosecute employment agencies who have been exploiting farm workers The Human Rights Commission visited Ashburton in 2010; they were conducting the National Conversation about Work led by the Equal Employment Opportunities Commissioner. Key Issues 1. Cost of Living / Budgeting High cost of living through rent, mortgage, cost of healthy food. Minimum wage is acceptable but needs to be improved. Finance management e.g. budgeting for power, telephone, school fees and school requirements. Hire purchase goods e.g. whiteware, television, cars and awareness of hidden costs in contracts. Need help with budgeting. Wanting to provide adequately for family and if I were a single person, wanting to provide a secure future financially or otherwise. 2. Finding a Job Although a number of newcomers have jobs to go to upon arrival, this is not the case for everyone and some struggle to find work, especially those with limited English. Easy to find job. Work availability not always possible. I have found a job easily. Need help to find a job. One of the people mentioned he would love to open his own business here and this is his dream, to have his own farm, but he does not know where to start. The system is so different here. 43

46 3. Immigration Matters Immigration process working visas. Some get six months, one year or two years. Costly unfair as it is inconsistent. Also hard for employer who can only put migrants on fixed term contracts. Immigration concerns work permit change of work status (not knowing that they need a variation). Transferring to another employer work permit needs to be varied (two-year visa). Expense of visas. Need Immigration Adviser registered with IAA person not firm needs to be registered. Some employers can threaten around issues / reasonable hours / immigration. 4. Fitting in to the Kiwi Workplace Kiwi employer swearing i.e. using the F word in normal everyday language. Is the boss angry or just the way he talks? Has connotations to Asian workers. Muslim workers must be given the opportunity, such as time off the work to perform the obligatory Friday prayer. Employers must be encouraged to discuss such issues with the employees to avoid inconvenience. Need of an Asian advocate to deal with difficult employers. One man (who is a manager on the farm) said that it is hard for him to work with New Zealanders, because he finds them too lazy, absentminded and laid-back. 5. Dairy employer feedback Workplace Communication 44 The major issue for us is the worker being able to speak and understand English. I have had an immigrant consultant say someone could speak English but when they got here it was their wife not the worker and I had to let them go.

47 Language is the most crucial (issue) and this is ongoing, even for those who have been in the country years. Filipinos say yes all the time when sometimes they should be saying no. They don t want to let anyone down. They are very accommodating. I ask them to repeat back what I have said and they will do so word for word but that may not mean they understand what you have asked. Language is the most crucial (issue) and this is ongoing, even for those who have been in the country years. Other Issues The first issue is working visas; sometimes quite complicated. We get our workers via Fencepost which is a free online website for people looking for positions in the dairy industry run by Fonterra. I have inherited all my workers so have not had to employ any as such find new workers via the staff I already have. They always seem to know of someone looking for a job. The cultural blending of all the workers. This can be tricky. Overall, Filipino diary farm workers are fantastic and they look after each other. They turn up at the farm with nothing so we have to self contain them i.e. fully furnished houses etc. Once all the above is sorted, we find them good workers. 6. Positive Feedback I think the Ashburton Young Professionals is a great way to get young working people to meet each other and find common ground. Although this is run by an independent member of the Ashburton community, I think it is a great initiative and I thoroughly enjoyed the first event. High salaries and low percentage of unemployment. Work is a great way for meeting new people. Low percentage of unemployment. I have good support from my colleagues at work. I enjoy my working life and I also enjoy living in the country. I get the best of both worlds. 45

48 Recommendations Investigate ways of endorsing good newcomer employment practice, working with Federated Farmers, Rural Women New Zealand and Grow Mid Canterbury (formerly Enterprise Ashburton) to look at how this could be achieved in Ashburton. Develop strategies to ensure widespread dissemination of Migrant Dairy Worker Initiative resources within the dairy sector (e.g. through industry). Link with Waitaki and Aoraki Multicultural Councils to discuss and share issues and solutions in relation to migrant dairy worker issues, and any potential collaboration. Organise information seminars for newcomers on work related topics. Explore opportunities to link migrant newcomers with local business networks and groups (e.g. Chamber of Commerce). Work with local employer organisations to provide information about the benefits of a diverse workforce, the importance of positive settlement experiences and to develop opportunities to link migrants with employers. Organise Intercultural Awareness and Communications training for employers and others in Ashburton. Include new dairy industry resources and other employment-related information in local information packs and / or any points of contact or dedicated spaces for newcomers. Link migrants to volunteering opportunities in Ashburton as a means of acquiring some confidence, skills, New Zealand work experience and English practice. Work with local budgeting services and Community Law Canterbury to encourage greater use of these services by migrants. Promote and involve Federated Farmers and Young Farmers in Methven. Consider options for providing regular migrant orientation workshops in Ashburton. 3.6 Healthy Lifestyle The issues raised in 2009 are still challenges for migrants and other newcomers to Ashburton. Many of these relate to the difficulties accessing health services in a small rural community. Specific issues focused on a lack 46

49 of GPs in the district; meeting the information needs of both newcomers and health providers; access to specialist services; and the need for advocacy services. Existing Services and Activities Key services available in Ashburton District to support a healthy lifestyle include: Ashburton Hospital (74 beds with a casual / no emergency service) access to the hospital is via the GP or St Johns ambulance 22 GPs (not all work full-time) across the district with six practices / medical centres Plunket Several addiction services Age care services including: Access Homehealth; Alzheimers Society Canterbury; Turangi Home (long term hospital care); Age Concern; Senior Citizens Progress since 2009 Healthy Lunches at Hampstead School (through Presbyterian Support) students from Tonga, Cook islands, Māori, Samoan and Asian families attended one hour classes to learn about healthy food choices, preparation and food safety and hygiene. Presbyterian Support employed three Ethnic Health Promoters over four years (Fijian, Cook Island, Filipino). This has now been reduced to two positions. A range of local health initiatives including: Food Handling Course at the Hakatere Marae The Pacific Island Health Promoter has developed a Pacific Island Community Garden (this is now in recess and will become a general community garden) Healthy Hearts cooking demonstration using NZ foods for Pacific and Filipino peoples (PI Health Promoter / Heart foundation / CDW project) Filipino speciality food shop opened Fijian / Indian / Pacifica food shop opened Local Indian Dairies (three) promote cultural products 47

50 I have tried to register with another practice but I am told quite often that if already registered with a practice in the district then we are unable to change doctor s surgery. Great Little Cook Book ten six-week cooking classes, learning to cook food in a healthy way (many migrants involved) organised by Pacific Island Health Promoter BIC Workers (Brief Intervention Coordinators) Rural PHO, Methven Medical Centre, Rakaia Medical Centre and Ashburton Community Alcohol & Drug Service (ACADS) Community Dietitian Rural PHO Hakatere Marae Community Garden Key Issues 1. Access to services Availability of medical specialists. Restore daily availability of surgery in Ashburton Hospital. Improve amenities in hospital. With regards to health, I am currently registered with a practice in town and am finding the doctor I see doesn t quite meet my needs and I feel the trips are wasted. I have tried to register with another practice but I am told quite often that if already registered with a practice in the district then we are unable to change doctor s surgery. With regards to the health system, all the participants agreed, that health system is too different from the one they have in their own country. The negative thing is that your practice doesn t work on the weekends and during the week the working hours are till It make it so difficult to find time to go to the doctor. If you have an emergency, you can t go to the hospital, nobody will ever look at you even if you are in a it s a matter of life and death situation. It was also mentioned that it is quite inconvenient that pharmacies work just till 5:30 pm. As women maternity care, what is involved? Health system how to make a doctor s appointment, finding a doctor, hospital system? Female doctors for Muslim women. Coordination with hospitals around Mid Canterbury to accept female Muslim patients from areas where there is a shortage of female doctors and practitioners. 48

51 The lack of emergency medical facilities and slow response times for ambulance services is a minor concern when you have small children. 2. Cost The cost of some health services is a barrier for some newcomers to Ashburton, however it was emphasised that many of these costs present difficulties for anyone on a low income within the community. The lack of emergency medical facilities and slow response times for ambulance services is a minor concern when you have small children. Dental care too dear. Impact on finances. Emergencies off to hospital; cheaper. Less takeaway places and probably increase the cost of soft drinks and drop the cost of milk and vegetables. Private health insurance is too expensive, and waiting list for public fund health system is too long. Health system GP visits are not cheap, dental expensive. Doctors fees some are finding them just too dear. Some go to practices where if it is not paid within a month, are charged 10% interest on bill. Some mentioned the comparison of a doctor s fee in Auckland and in Ashburton; lower in Auckland (parts thereof) and higher in Ashburton? And they asked why? 3. Food requirements No canteen at preschool and schools. Children have to bring lunchboxes with them and it is not healthy to eat cold meal for lunch. Availability of halal food in Ashburton Hospital for Muslim patients. For example, halal meat that can be obtained from the local supermarket or even seafood for that matter. 4. Lifestyle issues The easy-going lifestyle in Ashburton and the natural environment are appreciated by many newcomers to the district, although some find the cold climate difficult to adapt to. 49

52 Like the environment. Clean water. Everything is good, apart from the winter; too cold. Quiet, peaceful and safe environment. Like the fresh air. Like that there isn t much traffic. Like the green environment. Gradually getting acclimatised to the weather, especially the cold. Some healthy living initiatives have been introduced to help new migrants maintain good health, connect with their community and make new friends. Walking group initiated by Pacific Island Health Community Worker another aspect of a healthy lifestyle, opportunity of mixing with others, has extended to include non Pacific Islanders hence merging in with community. Recommendations Look at opportunities to involve more migrants in local programmes such as the walking group. Consult with communities on targeted support and opportunities (e.g. halal cooking in New Zealand for Muslim community). Develop some targeted health information for migrants to Ashburton District (translated into key languages if necessary). Develop a strategy to support new residents to access a GP more easily; and women GPs for those migrant women who would like this (or link migrants into any community wide strategies). Introduce strategies to provide regular and structured support and intercultural awareness training to those in the health sector. Improve health advocacy services for migrants and access to interpreters. Provide information sessions at playgroup and other gatherings (e.g. about maternity care / options etc). 50

53 3.7 Families, children and older people In 2009, newcomers identified issues around: social isolation, particularly for those on farms; feeling dislocated from extended family; a lack of early childhood education and childcare options; communication with schools; issues with teenage children in relation to different social expectations and values in their new community; and the invisibility of some groups (usually women at home). Recent focus groups highlighted some of these same concerns, however there was also lots of positive feedback about family life in Ashburton. Existing Services and Activities There are many general services, activities and resources available to support families in the area, including migrant families. Key services include: Safer Ashburton District (formerly Ashburton Safer Community Council) involved in a range of projects to support families, young people and youth, including Strengthening Families. Presbyterian Support counselling, education, community family support, youth workers, family workers in schools. Barnardos home-based family support and parent education available by arrangement. Community House Mid Canterbury (formerly Ashburton Resource Centre) houses a range of non-profit community service organisations and provides information about providers in the district. Home-Based Family Support Service ( community/homesupport) Relationships Aotearoa Plunket Helpline ( ) Well Child Service (based in Christchurch) Ashburton Parent Centre ( ) 51

54 Progress since 2009 Safer Ashburton District (formerly Ashburton Safer Community Council) housed the Community Development worker to help facilitate successful newcomer settlement (project terminated after four years). Multicultural Playgroup weekly Plunket / Presbyterian Support initiative. Informal chat groups MCNN, church groups, Adult Learning Centre. Breast feeding support groups Migrant Women s Driving Course - run twice with Ashburton Road Safety Council and Safer Ashburton. SEEDS (Sharing Everyday Experiences and Drawing on Skills) Safer Ashburton District. Pasifika Education Clusters after school programme HYPE (Youth Health Centre) - Safer Ashburton District. Young Parents Group Safer Ashburton District / Presbyterian Support. An informal babysitting network has been established between newcomers and other locals Range of services to support older people in the district: > > Anxiety Group Support Group established for people over 65 in > > Support Link Pilot from supporting clients with dementia. > > Volunteers to support those in need of transport, shopping etc. > > Home Share Park St Day Care, 206 Club and Day Activity program > > Falls Prevention Programme, Stay on Your Feet, commenced in Feb 2012 with volunteers delivering the Otago Exercise Programme in clients home. Supervised by Registered Nurse. > > Driving Miss Daisy service commenced in > > Elder Abuse and Neglect Presbyterian Support and Age 52

55 Concern conducted awareness week in 2011 and > > Collaboration from Presbyterian Support Social Worker with other agencies working with older persons e.g. CASC team, Mental Health, Age Concern, Newcomers Network, Alzheimers Ashburton, Senior Citizens and social workers Ashburton Hospital. > > VCADS (Volunteers Coordinators Ashburton District Services) group set up 2010; provides group support and education for coordinators and managers working with volunteers. VCADS links with Volunteering Mid and South Canterbury. > > Elder Care Canterbury meetings > > Alzheimers Canterbury established Memory Group in 2013 > > Alzheimers Canterbury social workers visits the area weekly Key Issues 1. Positive experiences I really can t think of any things that would make a big difference as it has been really easy to settle in with my family. Got great friends and my kids enjoy school and they have good friends. I attend the multicultural playgroup every Monday with my son. Lots of activities for children. 2. Isolation Isolation can be a problem for women, especially if their husbands are at work and their children are at school. Isolation of women when men go to work and children go to school. The Mid Canterbury Newcomers Network Inc has provided lots of opportunities for new settlers to meet people and try new activities. One of the families mentioned isolation. We actually didn t know anything about Newcomers Network until now. It is a great idea which needs more promotion. 53

56 3. Recreation and social opportunities for families Lack of information. For example, the couple with a child didn t know what to do with their child during holidays. That s why one of the parents had to stay at home with their son. Making opportunities for families to meet other families in same situation (even if from different country). Meeting people, more communication with others and improving my English. Meeting and networking with other parents. No activities for children. We do not know what to do with kids on the weekend. There is nothing to entertain them. There are no activities for children under three. 4. Challenges If parents are working full-time during the day, it s hard to juggle time in picking children from school and dropping them off to different after school activities. After school care OSCAR is expensive, and we can t get a subsidy because of income cut off. I hope the government will increase the cut off. Problems with language. 5. Gender issues Gender perceptions Kiwi women can be tough. Gender equality is good. 6. Extended family Poor internet in rural Mid Canterbury; it s how we contact our family. 54

57 Missing family and friends; hard to find a group they can relate to 7. Coping with death Someone who has died? Do we fly them back to Samoa? Can we afford it? Bury here? 90 percent plus likelihood of a burial as opposed to cremation. Out of the blue, but a valid question (suggestion was to make enquiries to the local funeral director - possible seminar run by funeral director). Transport an issue can be difficult getting back to visit family in Christchurch. 8. Issues for older migrants In 2009, very little information emerged from the research in relation to the needs of the elderly within newcomer communities in the district, although anecdotal evidence and demographic data suggested that this would be an issue of growing importance. It was recommended that further information was gathered to support the development of any initiatives for this group. This is some of the feedback received: Challenges for older migrants Meeting new people. Transport an issue can be difficult getting back to visit family in Christchurch. Cynical about the local council; they say one thing and do another. Lack of public transport. Felt anxiety from the move. Positive experiences Everything seems to have fallen into place now (since earthquake). We have now been grateful for all the support we have received. Meeting Older Persons Social Worker at Presbyterian Support. Member of Age Concern. I like to get involved in things within the community. 55

58 The St John s Health Shuttle for appointments to Christchurch. District council pensioner housing since October 2011, initially living with son. Husband has had two major health scares and we have been very well supported by health services here. Family live here. Suggestions Team of volunteers to meet new people to area. Buddy system of someone to contact to go to events with for first time. Some things start too early (e.g. Age Concern ladies exercise class on at 9.30am). Too early for me! Get myself out if feeling miserable. Recommendations Arrange some additional targeted parenting support for newcomer groups (e.g. Parenting in the New Zealand Context). Consider strategies to enable migrant women to attend activities such as the Multicultural Playgroup (e.g. volunteer drivers to transport those without transport and /or in remote locations taking into account need for female drivers for Muslim mums). Invite lonely / isolated migrant women without children to playgroup activities to provide opportunities to socialise (this is already happening). Ensure that any newly-established contact points for newcomers are well resourced with information and resources to support families (e.g. family violence services and SKIP resources.) Parent information is available in Arabic, Farsi, Japanese, Spanish, Chinese, Hindi, Korean, Samoan and Tongan and can be ordered from SKIP website. Link newcomers to existing informal babysitting clubs. Consider opportunities to advise migrant women of their rights as residents of New Zealand (e.g. within existing social groups, targeted seminars, resources in different languages). 56

59 Consider further opportunities for playgroup / coffee group activities across the Ashburton District. Work with elder care agencies to discuss issues for older migrants in the area, particulalry around transport, access to services, language barriers and resthome options. 3.8 Vibrant and optimistic youth It was difficult to access a youth perspective in 2009, although it was noted that there were a number of well-known issues for all young people in the district in relation to a lack of amenities and difficulties with transport to get places. It was felt that migrant youth were likely to be experiencing further challenges and that more effort was required to get better information about these and any possible solutions. Newcomer youth from the local Base Café were canvassed about their experiences settling in Ashburton and they mentioned a number of issues, both positive and negative. Base Café is appreciated and a well utilised community resource. Pacific Island youth are a strong presence at Base Cafe, however, there is still a feeling that many young migrants do not participate in events here or elsewhere in the community. There remain concerns about the lack of positive social opportunities for young people generally. As well as Base Cafe, church youth groups, sports clubs and ESOL at Ashburton College were all identified as providing migrant youth with positive opportunities and support. Social service gaps were identified in relation to healthcare issues, in particular accessing sexual and mental health services (and the cultural / religious differences that may impact on this). A number of young newcomers mentioned the difficulties they experienced trying to fit in when they first arrived in the district, both at school and in the wider community. There was a strong feeling that their differences were not well understood or appreciated and they felt this could be remedied with some better information, discussion and support. Social service providers emphasise the need to work with the whole family when addressing issues for migrant youth. Existing Services and Activities There are many general services, activities and resources available to support youth in the district. Key services include: Ashburton District Council - provides a forum where the views of young people can be expressed and heard by the District Council. YMCA 57

60 Presbyterian Support Methven Youth Mentoring, Buddy Support Programme, Play therapy. Safer Ashburton (formerly Ashburton Safer Community Council) - Cactus Programme (Youth Support). Barnardos Child advocacy. Youthline Brief Invention Coordinator (BIC) Youth Worker Mid Canterbury Community Centre. A number of the churches run youth groups (Young Vinnies, New Life Church, Baptist Church, St David s Union Church, St Paul s Presbyterian Church). In addition there is a skate park, sports centre and movie theatre in Ashburton and range of sports and recreation clubs across the district (see community directory govt.nz/our-district/supporting-our-community/pages/directory-ofcommunity-groups.aspx.) Progress since 2009 Safer Ashburton (formerly Ashburton Safer Community Council) > > HYPE (youth health centre) > > Youth Support Services > > Think 1 st- anti bullying program > > Children Programs > > District Attendance Services > > Youth Justice Services Base Youth Café established in 2010 reopened Nov 2011 and attracts a number of migrant youth to events. Ashburton skate park spray painted murals. Several focus groups were held with young migrants in 2012 and the following issues were highlighted: 58

61 Key Issues 1. Challenges fitting in A lot of the youth expressed that they were nervous when it came to starting school in a new town/country. However they were also nervous with a lot of other every day things such as going around town and joining clubs. We are expected to fit in and no one really tries to understand us. We are expected to fit in and no one really tries to understand us. We are a minority and treated as such. We feel more comfortable in Christchurch than in Mid Canterbury. We like going to Christchurch because we are treated as normal... At school we have our own room but it gets used by other students when it suits them and they don t make an effort to mix with us, they just use us for the room. We stick to ourselves at school and at home. We are not understood and we would like that to change. 2. Discrimination Majority of the youth that were from another country or Māori from another town said that they experienced bullying and racism. This was experienced both at school and in the community. They said they didn t really know who to talk to about it and it made them not like their new home that much. Along with this, they experienced inappropriateness among their peers once again in and out of school. 3. Positive experiences The youth said that the teachers were really kind and helpful. As well as this, they really enjoyed learning at school. Places to hang out with friends such as the skate park and Base. 59

62 We like Multicultural Bite and would like to do something on a smaller scale at school. Community support people were also good as they provided them and their family with good support as a new family to the district. 4. Recreation and social opportunities More activities for young people after work. Youth not many cheap activities available. We like sports but we are expected to play the sports at school the other kids want to play. No one asks what we want or if there is a game we like to play at home. Many of the young ones are very sporty, and have achieved very well for school teams; some have been selected as rep players. Youth involved in cultural activities in the community and in schools (e.g. festivals, A and P shows, music groups, church etc ) We like sports but we are expected to play the sports at school the other kids want to play. No one asks what we want or if there is a game we like to play at home. We like the dances organised for us. We enjoy getting together as a group and having fun without having to worry about fitting in. We like it just for us. We like the A and P shows, they are fun and we go as a group. We like Multicultural Bite and would like to do something on a smaller scale at school. 3. Transport We did not know about the buses from Methven to and from Christchurch in winter. Although it would be a problem sometimes getting into town to catch the bus. Back home we have lots of buses and get on and off easily and go anywhere, we find transport hard to get used to. After school we just go home and stay in our houses. Our parents work hard and long so do not have the time to be driving to pick us up from town. We have to plan a long time in advance to go somewhere (such as Christchurch) as transport is an issue. 4. Access to food from home There are shops we like in Christchurch (food / clothes etc). 60

63 We like the food shops in Ashburton but maybe the Methven Supermarkets could get in some different foods from the Philippines (they have Japanese food). Maybe the school café could try and get some chips and snack foods from home. 5. Aspirations Young migrants in focus groups were asked the following question: If you could change things what three things would you do tomorrow? Responses: 1. The way people on the street look at us but don t talk to us. People in Christchurch are much friendlier. Make them aware of how we feel. Give them some information about us so we can have a conversation in shops/ parks/ school grounds. 2. We would like to be invited to more things and be more involved in the community. Sports tournaments/ local events/ dances/ holiday programmes. Lunch time organised sports we love sports/ dance. 3. We would like the opportunity to let others know what is important to us and share some fun things from home with other people our age (e.g. food/ sports/ dance. School notices/ newsletters and local paper write articles. Organise events (would need someone to help). Make food and sell at school safe or local stalls/ markets. Play our music sometimes at school. 6. Helping ourselves They were also asked what things they do, or could do, themselves to improve their settlement experiences in Ashburton. Let people know what s important to us and what we find respectful and or disrespectful (write articles). Support newcomers and welcome them into our group. Help the younger kids by being leaders and role models at school and town. Accept help and invitations i.e. from school and community (attend dances, social events). 61

64 7. Other suggestions Make sure that other youth are educated in what newcomers are going through and make sure they don t call the new people names. Have specific people to help the new people that are lost. I think this meant that they wanted someone to be there to help show the new families around the town. All of the youth also said that they would like to see people learn to be kind to each other and make the new youth feel welcome. Another thing is that they want Ashburton to become more exciting! Any new support programme could involve other families transitioning a new family into the district and there could be BBQs and activities held once a month for all to attend who are on the programme. They would also receive help with going to the supermarket, paying bills, getting a doctor etc and same with the young people; however theirs could be a bit more social whist learning about the services within the district. Recommendations Raise awareness of diversity in Ashburton schools and preschools. Promote opportunities in schools and the wider community (with a youth focus) to understand cultural differences and celebrate diversity. Consider social media opportunities for sharing and celebrating cultural diversity. Develop parenting programmes to support parents and youth who are challenged to manage intergenerational differences. Provide support and training for professionals working with migrant youth and their families. Assess the availability and accessibility (locally) of counselling and other support services for migrant youth. Consider the suggestions made by migrant youth (e.g. buddy support upon arrival). Consider strategies to better reach and involve migrant youth in existing youth activities (e.g. personal invitations, informing the parents so 62

65 that they understand what is happening and who is involved). Forward feedback gathered for this report (and suggestions made by newcomer youth) to local schools. Develop additional community wide activities / events with a youth focus. Consider the development of peer support programmes for newcomer young people and their families. 63

66 4. Further Action The information gathered for this report suggests that newcomers to the Ashburton District have many positive experiences and opportunities; and that a significant amount of progress has been made since the initial migrant research report was undertaken in 2009, despite the disruption and impact of the Canterbury earthquakes in 2010 and However, the report also suggests that more could be done to improve the settlement experiences of migrants and to maximise their contributions to ensure positive outcomes and benefits for all concerned the migrants and their families, and the wider Ashburton community. This report has identified a number of issues and gaps in relation to migrants and newcomers in Ashburton District and has proposed some recommendations to help address these. The success of any future response will depend on ongoing community commitment to work collaboratively to consider these issues within the context of wider social and community development aspirations. It is suggested that the following actions should underpin this response: Agree on a mechanism for the ongoing oversight of the issues and recommendations identified in this report. Consider and prioritise the recommendations made in this report. Assign a lead agency and the key partners required to oversee the achievement of these priorities, and identify the expected timeframe. Share the findings of this report with key agencies, organisations and individuals in Ashburton District (and beyond if required). Review progress in 12 months and consider further opportunities to support the achievement of priority recommendations. 64

67 5. Appendix 1 New Zealand Census 2013 Population Count and Characteristics of Ashburton District Data from the 2013 New Zealand Census was not available at the time this report was compiled, however was released on 3 December 2013, prior to the document being printed. The 2013 Census information tells us the following: We re still growing Ashburton District has continued to have strong population growth in the last 7 years. The total population of the district has increased 13.4% since 2006, from 27,372 to 31,041 in This makes Ashburton District the fifth-fastest growing district in New Zealand. We re becoming more ethnically diverse The ethnic composition of the district has continued to change. While Ashburton District remains predominately European in ethnicity, the population is becoming more ethnically diverse, with some population sub-groups increasing at much faster rates than the national average. In particular, the number of those identifying with Asian population groups has tripled since 2006 (from 360 to 1,179) and the number belonging to the Pacific population group has more than doubled (381 to 1,071). Our Maori population has increased by 34% since 2006, however is still a significantly smaller proportion of the population compared to New Zealand as a whole (AD: 7.1%; NZ: 14.1%). There has been a notable increase in the number of Ashburton District residents born overseas. Pacific-born residents have increased fivefold compared to an 11.5% increase nationally. The number of Asianborn residents has more than tripled since 2006, from 276 to 888 people. Of the different languages spoken in the district, the greatest increases since 2006 have been in the number speaking Hindi, Tagalog (Philippine) and Samoan languages. 65

68 Population by Ethnic Group, Ashburto District compared to New Zealand, 2013 Ashburton District New Zealand Number % Population Number % Population European 26, ,969, Maori 2, , Pacific Peoples 1, , Asian 1, , Middle Eastern / Latin American / , African Other Ethnicity , Not elseware included 1, , TOTAL 31,041 4,242,051 Source: Statistics New Zealand 2013 Census Regional Summary Tables part 1, table 3. Population Change by Ethnic Group, Ashburton District 2001 compared to 2013 Source: Statistics New Zealand 2013 Census Regional Summary Tables part 1, table 3. 66