Hampton Roads Transportation Planning Organization LIMITED ENGLISH PROFICIENCY PLAN

Transcription

1 Hampton Roads Transportation Planning Organization LIMITED ENGLISH PROFICIENCY PLAN Prepared by the: Hampton Roads Transportation Planning Organization 723 Woodlake Drive Chesapeake, VA May 2010

2 HAMPTON ROADS TRANSPORTATION PLANNING ORGANIZATION Voting Members CHESAPEAKE Alan P. Krasnoff GLOUCESTER COUNTY Christian D. Rilee HAMPTON Molly J. Ward ISLE OF WIGHT COUNTY Stan D. Clark JAMES CITY COUNTY Bruce C. Goodson NEWPORT NEWS Joe S. Frank POQUOSON Gordon C. Helsel, Jr. PORTSMOUTH Douglas L. Smith SUFFOLK Linda T. Johnson VIRGINIA BEACH William D. Sessoms, Jr. WILLIAMSBURG Jeanne Zeidler YORK COUNTY Thomas G. Shepperd, Jr. NORFOLK Paul D. Fraim MEMBERS OF THE VIRGINIA SENATE The Honorable John C. Miller The Honorable Yvonne B. Miller MEMBERS OF THE VIRGINIA HOUSE OF DELEGATES The Honorable G. Glenn Oder The Honorable John A. Cosgrove TRANSPORTATION DISTRICT COMMISSION OF HAMPTON ROADS Philip A. Shucet, President/Chief Executive Officer WILLIAMSBURG AREA TRANSIT AUTHORITY Mark D. Rickards, Executive Director VIRGINIA DEPARTMENT OF TRANSPORTATION Dennis W. Heuer, District Administrator Hampton Roads District VIRGINIA DEPARTMENT OF RAIL AND PUBLIC TRANSPORTATION Corey W. Hill, Chief of Public Transportation VIRGINIA PORT AUTHORITY Jerry A. Bridges, Executive Director Hampton Roads Transportation Planning Organization Limited English Proficiency Plan i

3 HAMPTON ROADS TRANSPORTATION PLANNING ORGANIZATION Non-Voting Members CHESAPEAKE William E. Harrell GLOUCESTER COUNTY Brenda G. Garton HAMPTON Mary Bunting POQUOSON J. Randall Wheeler PORTSMOUTH Kenneth L. Chandler SUFFOLK Selena Cuffee-Glenn ISLE OF WIGHT COUNTY VIRGINIA BEACH W. Douglas Caskey James K. Spore JAMES CITY COUNTY Sanford B. Wanner NEWPORT NEWS Neil Morgan WILLIAMSBURG Jackson C. Tuttle II YORK COUNTY James O. McReynolds NORFOLK Regina V.K. Williams FEDERAL HIGHWAY ADMINISTRATION Irene Rico, Division Administrator, Virginia Division FEDERAL TRANSIT ADMINISTRATION Letitia A. Thompson, Regional Administrator, Region 3 FEDERAL AVIATION ADMINISTRATION Jeffrey W. Breeden, Airport Planner, Washington Airports District Office VIRGINIA DEPARTMENT OF AVIATION Randall P. Burdette, Director NORFOLK AIRPORT AUTHORITY Wayne E. Shank, Executive Director PENINSULA AIRPORT COMMISSION Ken Spirito, Executive Director CHAIR CITIZEN TRANSPORTATION ADVISORY COMMITTEE William W. Harrison, Jr. CO-CHAIR FREIGHT TRANSPORTATION ADVISORY COMMITTEE William Bell, Northrop Grumman Hampton Roads Transportation Planning Organization Limited English Proficiency Plan ii

4 MILITARY LIAISONS Kelly Johnson, Captain, U.S. Navy Mark S. Ogle, Captain, U.S. Coast Guard HAMPTON ROADS PLANNING DISTRICT COMMISSION Dwight L. Farmer, Executive Director/Secretary Camelia Ravanbakht, Deputy Executive Director Hampton Roads Transportation Planning Organization Limited English Proficiency Plan iii

5 REPORT DOCUMENTATION Title: Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Authors: Carlos A. Gonzalez Benito O. Pérez Dale M. Stith Jessica M. Banks Project Manager: Carlos A. Gonzalez Report Date: May 2010 Grant/Sponsoring Agency: FHWA/FTA/VDOT/DRPT/Local Funds Organization Name, Address, Telephone and Website: Hampton Roads Transportation Planning Organization 723 Woodlake Drive Chesapeake, Virginia (757) Abstract: A Limited English Proficient person is one who does not speak English as their primary language and who has a limited ability to read, speak, write, or understand English. The Hampton Roads Transportation Planning Organization (HRTPO) Limited English Proficiency (LEP) Plan is part of a comprehensive effort to provide language assistance for LEP persons seeking meaningful access to HRTPO plans, programs, and activities as required by Executive Order The plan details procedures on how to identify a person who may need language assistance, the ways in which assistance may be provided, and guidelines to notify LEP persons that assistance is available. In developing this LEP Plan, the HRTPO staff conducted a U.S. Department of Transportation (USDOT) Four-Factor LEP analysis, which considers the following: 1. The number or proportion of LEP persons eligible to be served or likely to be encountered by HRTPO programs, activities, or services; 2. The frequency with which LEP individuals come in contact with HRTPO programs, activities, or services; 3. The nature and importance of the program, activity or service provided by the HRTPO to the LEP population; and 4. The resources available to the HRTPO and overall cost to provide LEP assistance. For more information about this plan, please contact the HRTPO Public Involvement and Community Outreach Administrator at (757) or public@hrpdcva.gov. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan iv

6 ACKNOWLEDGEMENTS This report was prepared by the HRTPO in cooperation with the U.S. Department of Transportation (USDOT), the Federal Highway Administration (FHWA), the Federal Transit Administration (FTA), the Virginia Department of Transportation (VDOT), the Transportation District Commission of Hampton Roads (TDCHR) also known as the Hampton Roads Transit (HRT), and the Williamsburg Area Transit Authority (WATA). The contents of this report reflect the views of the Hampton Roads Transportation Planning Organization (HRTPO). The HRTPO staff is responsible for the facts and the accuracy of the data presented herein. The contents do not necessarily reflect the official views or policies of the FHWA, FTA, VDOT, the Virginia Department of Rail and Public Transportation (DRPT) or the HRTPO. This report does not constitute a standard, specification, or regulation. FHWA, FTA or VDOT acceptance of this report as evidence of fulfillment of the objectives of this planning study does not constitute endorsement/approval of the need for any recommended improvements nor does it constitute approval of their location and design or a commitment to fund any such improvements. Additional project level environmental impact assessments and/or studies of alternatives may be necessary. This report was included as a work element in the FY 2010 Unified Planning Work Program (UPWP), which was approved by the HRTPO on June 17, PROJECT STAFF Dwight L. Farmer Camelia Ravanbakht Carlos A. Gonzalez Benito O. Pérez Dale M. Stith Jessica M. Banks Brian Miller Michael R. Long Christopher W. Vaigneur Executive Director/Secretary HRTPO Deputy Executive Director Public Involvement and Community Outreach Administrator Transportation Engineer Transportation Planner Transportation Analyst Communications Designer Assistant General Services Manager Reprographic Coordinator Hampton Roads Transportation Planning Organization Limited English Proficiency Plan v

7 TABLE OF CONTENTS INTRODUCTION... 1 Plan Summary... 1 FOUR FACTOR ANALYSIS... 2 HOW TO IDENTIFY AN LEP PERSON WHO NEEDS LANGUAGE ASSISTANCE... 6 LANGUAGE ASSISTANCE MEASURES... 6 HRTPO STAFF TRAINING... 6 PROVIDING NOTICE OF AVAILABLE LANGUAGE SERVICE TO LEP PERSONS... 7 MONITORING AND UPDATING THE LEP PLAN... 7 DISSEMINATION OF THE HRTPO LIMITED ENGLISH PROFICIENCY PLAN... 8 APPENDIX A HAMPTON ROADS DEMOGRAPHICS... 9 APPENDIX B LANGUAGES SPOKEN AT HOME APPENDIX C 2004 DETAILED LANGUAGES SPOKEN AT HOME APPENDIX D LINGUAL DIVERSITY OF HAMPTON ROADS APPENDIX E DISTINCT POPULATION DISTRIBUTIONS VERSUS LEP DISTRIBUTIONS Appendix F HRTPO/HRPDC Staff Interpreter Directory APPENDIX G HRTPO DISCRIMINATION COMPLAINT PROCEDURE HRTPO DISCRIMINATION COMPLAINT FORM Table of Contents

8 INTRODUCTION A Limited English Proficiency person is one who does not speak English as their primary language and who has a limited ability to read, speak, write, or understand English. The purpose of this Limited English Proficiency Plan is to outline the responsibilities of the Hampton Roads Transportation Planning Organization (HRTPO) in regards to Limited English Proficient (LEP) persons and establish a process for providing assistance to LEP persons for HRTPO programs, activities, and services pursuant to Title VI of the Civil Rights Act of 1964 and Executive Order Title VI of the Civil Rights Act of 1964 "No person in the United States shall, on the ground of race, color, or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." Executive Order Different treatment based upon a person s inability to speak, read, write, or understand English may be a type of national origin discrimination. Executive Order Improving Access to Services for Persons With Limited English Proficiency,'' directs each Federal agency that is subject to the requirements of Title VI of the Civil Rights Act of 1964 to publish guidance for its respective recipients and sub-recipients clarifying that obligation. The U.S. Department of Transportation (USDOT) published policy guidance on December 14, 2005 to clarify the responsibilities of recipients of Federal financial assistance from the USDOT. Plan Summary HRTPO staff has developed this Limited English Proficiency Plan (LEP) to provide language assistance for LEP persons seeking meaningful access to HRTPO programs as required by Executive Order and USDOT s policy guidance. This plan details procedures on how to identify a person who may need language assistance, the ways in which assistance may be provided, and guidelines to notify LEP persons that assistance is available. In developing the HRTPO LEP Plan, the HRTPO staff undertook a USDOT Four-Factor LEP analysis, which considers the following: 1. The number or proportion of LEP persons eligible to be served or likely to be encountered by HRTPO programs, activities, or services. 2. The frequency with which LEP individuals come in contact with HRTPO programs, activities, or services; 3. The nature and importance of the program, activity or service provided by the HRTPO to the LEP population; and 4. The resources available to the HRTPO and overall cost to provide LEP assistance. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 1

9 FOUR FACTOR ANALYSIS FACTOR 1: Number or proportion of LEP persons eligible to be served or likely to encounter HRTPO programs, activities, or services. In order to determine the number of LEP persons, the HRTPO collected various data from the US Census Bureau. This data was used to evaluate whether certain language groups met the Safe Harbor clause of the LEP guidance, whether a language LEP group exceeds 5% of the regional population, or have a minimum threshold of 1000 LEP persons in a certain language. Using the Summary File 3 of Census 2000 Data, the LEP population was ascertained. Based on the population 5 years and older, 0.85% or 12,529 of the Hampton Roads regional population is deemed an LEP person. This value is 0.86% or 9,972 LEP persons for populations 18 years and older. The largest language subpopulation within the LEP population was that of Spanish, which has 5,682 LEP persons 5 years and older (4,094 persons 18 years and older). The remaining LEP population that did not speak English well or Spanish, were within general language categories such as Indo-European and Asian & Pacific Islander languages. This categorization does not prove helpful in targeting specific language assistance to our LEP populations. See Appendix B for further details To help identify potential languages within these general LEP language categorizations, the HRTPO staff consulted Census 2000 Special Tabulation 224 (STP 224): Language Spoken at Home for the Population 5 Years and Over (2004). This special tabulation provides a detailed language population count for unique languages spoken in counties across the United States. Analyzing the data from STP 224, specific languages were highlighted as potential languages to include LEP populations. These languages were determined from this listing if the language population represents a minimum of 1,000 speakers in the highlighted language. Those languages include: Table 1: Languages spoken at Home with Populations exceeding 1,000 Speakers Indo-European Languages Asian and Pacific Islander Other Languages Languages German Chinese Arabic Italian Japanese French Korean Greek Vietnamese Russian Tagalog # Spanish * * - Exceeds 3% Regional Population #- Exceeds 1% Regional Population See Appendix C for detailed information. Now that languages, other than English, with a critical population mass have been identified, the data is mapped by census tract. A tabulation and visual display of all unique language speakers is created and then analyzed against the total population to map lingual diversity, which identifies the location of speakers of other languages and their relative population density throughout the region. The lingual diversity map is then related against mapped LEP population data that is by block group to relate LEP concentrations to lingual-diverse census Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 2

10 tracts in the region. The relationship finds LEP populations are not contained in lingual-diverse areas of the region, but are adjacent to them. This indicates some clustering of lingual neighborhoods to enclaves. See Appendix D for the maps pertaining to lingual diversity and the relationship to LEP populations. Mapping individual languages against the LEP block groups, certain languages emerge as having prevalence in the same areas that there are LEP persons. Those languages include: Table 2: Primary versus Secondary Language Listing Primary LEP Languages Secondary LEP Languages * Spanish German Korean Vietnamese Russian * - Languages ordered in hierarchy of largest language population concentration to smallest Maps of the individual languages mapped within LEP block groups are attached in Appendix E of this document. Also attached with this Appendix are maps for French and the Tagalog languages. These two languages were mapped due to their language population surpassing the 1,000 persons threshold. These languages are not included in Table 2 because the language population concentrations for these two languages do not line up with concentrated LEP area as do the other languages. The languages that emerged from the mapping and statistical analysis are broken down into primary versus secondary language grouping for LEP service determination. Languages falling into the primary LEP language group are languages that have LEP populations exceeding 5% of the regional or jurisdictional population total, or have a minimum of 1,000 LEP persons in that language. Though Spanish does not have 5% of the regional or jurisdictional population total, it has the minimum of 1,000 persons regionally and by jurisdiction. Meeting such threshold, HRTPO LEP services will begin with this language group. Appendix E provides a map of Target LEP outreach areas and the relevant Spanish population concentration. As to the secondary LEP language group, these languages do not have LEP populations exceeding 5% of the regional or jurisdictional population total, nor have a minimum of 1,000 defined LEP persons in that language regionally or by locality. It is interpolated by the review of the STP 224 data and mapping that these languages could comprise the LEP populations within the general LEP language categorization and could be close to the 1,000 person threshold on a regional or jurisdiction level. These, along with French and Tagalog, will be languages of interest as the HRTPO conducts outreach throughout the Hampton Roads region. FACTOR 2: Frequency with which LEP individuals come in contact with HRTPO programs, activities, or services. The HRTPO assesses the frequency at which staff has or could possibly have contact with LEP persons. This includes documenting phone inquiries and surveying public meeting attendees. No previous LEP requests have been received thus far. Documentation of LEP requests will be done annually upon implementation of the LEP plan. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 3

11 FACTOR 3: Nature and importance of the program, activity or service provided by the HRTPO to the LEP population. To assess the nature and importance of the programs, activities, and services provided by HRTPO to LEP and general community, the HRTPO conducted an internal and external review: Internal Review Internally, HRTPO staff evaluated programs and services based on the HRTPO s function as the regional entity responsible for transportation planning in the Hampton Roads Region, the potential public interest, and the impact upon the quality of life of the public by HRTPO functions. Per evaluation of HRTPO programs, documents, and services, it was determined the following documents could be seen as vital documents: Long Range Transportation Plan Transportation Improvement Plan Unified Planning Work Program Public Participation Plan Based on this evaluation and the language assessment in Factor 1 of the Four Factor analysis, the staff will seek partner organizations proficient in Spanish to provide information about HRTPO plans and programs. Translation and/or interpretation services, for Spanish and other languages, will be considered upon request and in coordination with partner agencies in the region. Furthermore, public meeting notices would be classified as vital documents requiring translation services. To facilitate the translation process for public meeting notices, the staff will prepare a template for the selected primary LEP language. If any notice or document bears a direct impact toward a localized population that meets or exceeds the LEP Safe Harbor clause, then the notice or document will be considered for translation as described previously, to include translating notices and key information contained within vital documents. External Review Externally, a public outreach effort within the identified language communities will be conducted. Community groups that work with the Spanish, German, Russian, Vietnamese, Tagalog, French, and Korean populations will be outreached for their input. In this outreach, the HRTPO staff will provide community groups a synopsis of what the primary purpose and functions of the Hampton Roads Transportation Planning Organization and ask what are key issues, programs, services, and activities they perceive are critical. These will be noted in the transportation planning process and sent forward to the appropriate agency and/or locality as applicable. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 4

12 FACTOR 4: Resources available to the HRTPO and overall costs to provide LEP assistance. The HRTPO assessment for available resources is an ongoing activity. Initially, volunteer staff translators and interpreters were identified. A list of languages is below and Appendix F has a directory of volunteer staff interpreters. Table 3: Farsi French German HRTPO/HRPDC Language List Portuguese Spanish Tagalong In addition to the lists above, HRTPO staff will query and identify staff volunteer translators and interpreters from within HRTPO partner jurisdictions and include the list into the Hampton Roads Limited English Proficiency (LEP) Employee Guide. Third, the staff will conduct outreach to identify volunteer interpreters, civic groups, and community organizations to further coordinate language assistance services. The following sections provide more details about how HRTPO staff will provide assistance for persons of Limited English Proficiency, train staff, distribute LEP information to the public, and monitor the LEP plan. Finally, Appendix G provides HRTPO Nondiscrimination Complaint Procedures and a Discrimination Complaint Form. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 5

13 HOW TO IDENTIFY AN LEP PERSON WHO NEEDS LANGUAGE ASSISTANCE Examine records of requests for language assistance from past meetings and events to anticipate the possible need for assistance at upcoming meetings; Set up a sign-in sheet table at HRTPO-sponsored events, have a staff member greet and briefly speak to attendees to informally gauge the attendee s ability to speak and understand English; Have the Census Bureau s I Speak Cards at workshop or conference sign-in sheet table. While staff may not be able to provide translation assistance at this meeting, the cards are an excellent tool to identify language needs for future meetings; Post a notice of available language assistance in the HRTPO reception area; and Post a notice of available language assistance on the HRTPO website. LANGUAGE ASSISTANCE MEASURES When an interpreter is needed, in person or on the telephone, HRTPO staff will first determine what language is required. HRTPO staff will provide the service if available. If not available, the request will be directed to the LEP Coordinator, who will check the Hampton Roads Limited English Proficiency (LEP) Employee Guide to see what languages are offered. If the required language is not available, the LEP coordinator will seek to address the request from the on-call language service provider. The following HRTPO documents will be available in Spanish: HRTPO LEP brochure. Nondiscrimination Complaint Form. Citizens Guide (Provides an overview of transportation planning processes). Additional translation and/or interpretation services will be considered upon request and in coordination with partner agencies in the region. HRTPO STAFF TRAINING All HRTPO staff will be provided access to the LEP Plan and will be offered training on procedures and services available. Training topics will include: Understanding Title VI of the Civil Rights Act of 1964 and LEP responsibilities. LEP program responsibilities and obligations. Language assistance services offered. Use of LEP Language Assistance Cards ( I Speak Cards ). Documentation of language assistance requests. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 6

14 PROVIDING NOTICE OF AVAILABLE LANGUAGE SERVICE TO LEP PERSONS Signs should be posted that language assistance is available in public areas such as at HRTPO reception, conference room waiting areas, and the HRTPO website. Outreach Techniques If HRTPO staff knows that they will be presenting a topic in a geographic location with a known concentration of LEP persons, HRTPO staff will make a concerted effort to have meeting notices, fliers, advertisements, or agendas printed in the alternative language. As well, HRTPO staff will coordinate with local community groups to have someone available who can help interpret information at the meeting. When running a general public meeting notice in a geographic location that could be of potential importance to LEP persons or if staff will be hosting a meeting or a workshop, HRTPO staff will, to the extent possible, insert the following clause: An interpreter will be available in the predominant language. HRTPO staff will seek to coordinate with local community groups to have someone available who can help interpret information at the meeting. HRTPO will include this statement when running general public meeting notices: The HRTPO will strive to provide reasonable accommodations and services for persons who require special assistance to participate in this public involvement opportunity. Contact the Communications Manager at (757) for more information. Para información en español, llame al (757) Coordination with local community groups is a key outreach component as HRTPO staff identifies and seeks to engage LEP person in HRTPO programs and activities. MONITORING AND UPDATING THE LEP PLAN The HRTPO will follow the Title VI Program monitoring and reporting schedule for the LEP Plan, which includes yearly reports to VDOT and FHWA. Reports will address the following questions: How many LEP persons were encountered? What is the current LEP population in Hampton Roads? Has there been a change in the languages where translation services are needed? Is there still a need for continued language assistance for previously identified HRTPO programs? Are there other programs that should be included? Have HRTPO available resources, such as technology, staff, and financial costs changed? Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 7

15 DISSEMINATION OF THE HRTPO LIMITED ENGLISH PROFICIENCY PLAN HRTPO staff will post the LEP Plan on its website at Any person with Internet access will be able to view the plan. Copies of the LEP Plan will also be provided to the HRTPO member jurisdictions and interested parties upon request. For complete information about the HRTPO LEP Program or related program activities, contact HRTPO s Public Involvement and Community Outreach Administrator at (757) or at public@hrpdcva.gov. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan 8

16 APPENDIX A HAMPTON ROADS DEMOGRAPHICS Table 4: Population by Gender Geography Total population Total population: Male Total population: Female Chesapeake city 199,184 96, ,456 Gloucester County 34,780 17,080 17,700 Hampton city 146,437 72,579 73,858 Isle of Wight County 29,728 14,538 15,190 James City County 48,102 23,294 24,808 Newport News City 180,150* 87,178 92,972 Norfolk city 234, , ,573 Poquoson city 11,566 5,789 5,777 Portsmouth city 100,565 48,583 51,982 Suffolk city 63,677 30,410 33,267 Virginia Beach city 425, , ,733 Williamsburg city 11,998 5,382 6,616 York County 56,297 27,650 28,647 Source: U.S. Census, * Note: The revised U.S. Census population for Newport News is 193,212. The demographic breakdown listed here and in the next two pages used 180,150 as a base population. Hence, the Total Population of 180,150 was kept for this report and will be updated based on 2010 Census counts and demographic breakdown, when available. Table 5: Population by Age Geography Total population Total population: Population under 18 years Total population: Population 18 years and older Total population: Population 65 years and older Chesapeake city 199,184 57, ,901 17,844 Gloucester County 34,780 9,116 25,664 4,108 Hampton city 146,437 35, ,940 15,143 Isle of Wight County 29,728 7,544 22,184 3,638 James City County 48,102 11,213 36,889 8,097 Newport News city 180,150 49, ,625 18,153 Norfolk city 234,403 56, ,051 25,532 Poquoson city 11,566 3,102 8,464 1,314 Portsmouth city 100,565 25,854 74,711 13,854 Suffolk city 63,677 17,733 45,944 7,268 Virginia Beach city 425, , ,369 35,933 Williamsburg city 11,998 1,148 10,850 1,404 York County 56,297 16,403 39,894 5,136 Source: US Census, Hampton Roads Transportation Planning OrganizationLimited English Proficiency Plan Appendix A 9

17 Table 6: Population by Race Geography Total population White Black or African American American Indian and Alaska Native Asian Native Hawaiian and Other Pacific Islander Some other race Population of two or more races Chesapeake city 199, ,193 56, , ,400 3,224 Gloucester County 34,780 30,148 3, Hampton city 146,437 72,556 65, , ,505 3,502 Isle of Wight County 29,728 21,130 8, James City County 48,102 39,467 6, Newport News city 180,150 96,383 70, , ,225 4,993 Norfolk city 234, , ,387 1,071 6, ,923 5,820 Poquoson city 11,566 11, Portsmouth city 100,565 46,096 50, ,632 Suffolk city 63,677 34,271 27, Virginia Beach city 425, ,681 80,593 1,619 20, ,402 11,677 Williamsburg city 11,998 9,543 1, York County 56,297 45,038 7, , ,128 Source: US Census, Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix A 10

18 Table 7: Population by Economic Characteristics Geography Total population Total Disabled Population Workers in Labor Force: 16 Years and over Mean Travel time to work: 16 years and over Median Family Income in 1999 Median Income in 1999 Total population: Per capital income in 1999 Families below Poverty Line in 1999 Individuals below Poverty Line in 1999 Chesapeake city 199,184 55, , $50,743 $25,120 $20,949 5,175 14,259 Gloucester County 34,780 10,776 17, $45,421 $23,258 $19,990 1,070 2,644 Hampton city 146,437 43,159 71, $39,532 $22,256 $19,774 5,817 15,088 Isle of Wight County 29,728 10,061 14, $45,387 $23,752 $20,235 1,093 2,449 James City County 48,102 12,547 23, $55,594 $27,706 $29,256 1,243 3,001 Newport News city 180,150 52,211 92, $36,597 $20,892 $17,843 9,051 24,027 Norfolk city 234,403 77, , $31,815 $17,641 $17,372 15,556 40,857 Poquoson city 11,566 2,843 5, $60,920 $29,612 $25, Portsmouth city 100,565 40,355 48, $33,742 $19,087 $16,507 5,669 15,471 Suffolk city 63,677 23,611 30, $41,115 $22,205 $18,836 3,125 8,264 Virginia Beach city 425,257 97, , $48,705 $24,771 $22,365 9,704 27,163 Williamsburg city 11,998 2,800 7, $37,093 $10,893 $18, ,361 York County 56,297 11,055 29, $57,956 $28,417 $24, ,947 Source: US Census, Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix A 11

19 APPENDIX B LANGUAGES SPOKEN AT HOME Table 8: Languages Spoken at Home Geography Population 5 years and over Speak only English Speak other languages Does not speak English well or at all; Total Does not speak English well or at all; Spanish Does not speak English well or at all; Indo- European languages Does not speak English well or at all; Asian and Pacific Island languages Does not speak English well or at all; Other languages Chesapeake city 185, ,633 10,392 1, Gloucester County 32,770 31,248 1, Hampton city 137, ,122 9,181 1, Isle of Wight County 27,949 27, James City County 45,539 42,863 2, Newport News city 165, ,149 13,748 1, Norfolk city 217, ,440 19,378 2, Poquoson city 10,971 10, Portsmouth city 93,508 89,221 4, Suffolk city 59,081 56,713 2, Virginia Beach city 394, ,311 40,581 4,435 1, , Williamsburg city 11,675 10, York County 52,569 48,762 3, Source: US Census, Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix B 12

20 APPENDIX C 2004 DETAILED LANGUAGES SPOKEN AT HOME Table 9: 2004 Detailed Languages Spoken at Home (Regionally) Language Number of speakers Regionally Percentage of Regional Population Language Number of speakers Regionally Percentage of Regional Population English only 1,355, % Hungarian % Spanish 45, % Mandarin % Tagalog 15, % India, n.e.c.x % French 8, % Cantonese % German 7, % Laotian % Korean 3, % Swedish % Chinese 3, % Bantu % Italian 3, % Jamaican Creole % Vietnamese 2, % Romanian % Japanese 2, % Formosan % Arabic 1, % Hawaiian % Greek 1, % Norwegian % Russian 1, % Marathi % Gujarathi % Danish % Polish % Amharic % Dutch % Swahili % Portuguese % Czech % Mon-Khmer, Cambodian % Malayalam % Kru, Ibo, Yoruba % Croatian % Thai % Kannada % Persian (Farsi) % Telugu % French Creole % Yiddish % Hebrew % Ukrainian % Urdu % Bengali % Serbocroatian % Slovak % Panjabi % Armenian % Turkish % Indonesian % Icelandic % Samoan % Irish Gaelic % Dakota % Hindi % Patois % Ilocano % Sindhi % Bulgarian % Navaho % Source: US Census, Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix C 13

21 APPENDIX D LINGUAL DIVERSITY OF HAMPTON ROADS LINGUAL DIVERSITY OF HAMPTON ROADS Lingual Diversity in Hampton Roads by US Census Tract Legend Below Average Lingual Diversity Above Average Lingual Diversity Critical Lingual Diversity Target Areas Average: 174 Diverse Lingual Persons Per Square Mile E Lingual Diversity Map: A tabulation and visual display of the location of speakers of other languages throughout the Hampton Roads region and their relative population density Miles Limited English Proficiency Plan Appendix D-1 14

22 LINGUAL DIVERSITY OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Lingual Diversity in Hampton Roads by US Census Tract with LEP Target Areas by US Census Block Group Legend Below Average Lingual Diversity Above Average Lingual Diversity Critical Lingual Diversity Target Areas Critical LEP Target Areas Average: 174 Diverse Lingual Persons Per Square Mile E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix D-2 15

23 APPENDIX E DISTINCT POPULATION DISTRIBUTIONS VERSUS LEP DISTRIBUTIONS SPANISH SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with Spanish Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average Spanish Speaking Population Above Average Spanish Speaking Population Critical Spanish Speaking LEP Target Areas Average: 121 Spanish Speaking Persons E Miles Limited English Proficiency Plan Appendix E-1 16

24 GERMAN SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with German Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average German Speaking Population Above Average German Speaking Population Critical German Speaking LEP Target Areas Average: 16 German Speaking Persons E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix E-2 17

25 KOREAN SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with Korean Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average Korean Speaking Population Above Average Korean Speaking Population Critical Korean Speaking LEP Target Areas Average: 5 Korean Speaking Persons E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix E-3 18

26 VIETNAMESE SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with Vietnamese Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average Vietnamese Speaking Population Above Average Vietnamese Speaking Population Critical Vietnamese Speaking LEP Target Areas Average: 3 Vietnamese Speaking Persons E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix E-4 19

27 RUSSIAN SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with Russian Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average Russian Speaking Population Above Average Russian Speaking Population Critical Russian Speaking LEP Target Area Average: 1 Russian Speaking Person E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix E-5 20

28 TAGALOG SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with Tagalog Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average Tagalog Speaking Population Above Average Tagalog Speaking Population Critical Tagalog Speaking LEP Target Areas Average: 35 Tagalog Speaking Persons E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix E-6 21

29 FRENCH SPEAKING POPULATION OF HAMPTON ROADS WITH LEP CONCENTRATED BLOCK GROUPS Target LEP Areas with French Speaking Population Concentrations by US Census Block Group Hampton Roads Study Area LEP Target Areas Below Average French Speaking Population Above Average French Speaking Population Critical French Speaking LEP Target Areas Average: 17 French Speaking Persons E Miles Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix E-7 22

30 Appendix F HRTPO/HRPDC Staff Interpreter Directory Language First Name Last Name Language Proficiency Read Write Speak Farsi Camelia Ravanbakht Fluent Fluent Fluent French Camelia Ravanbakht Fluent Fluent Fluent French Claire Jones Intermediate - - French Benjamin McFarlane Intermediate - - German Robert Lawrence Intermediate - - Italian Julia Hillegass Intermediate - Intermediate Portuguese John Sadler Intermediate Intermediate Intermediate Spanish Carlos Gonzalez Fluent Fluent Fluent Spanish Robert Lawrence Intermediate - - Spanish Benito Pérez Intermediate Intermediate Intermediate Spanish Jenny Redick Intermediate Intermediate - Spanish John Sadler Intermediate Intermediate Intermediate Tagalog Jenny Redick - - Intermediate Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix F 23

31 APPENDIX G HRTPO DISCRIMINATION COMPLAINT PROCEDURE Title VI of the Civil Rights Act of 1964, as amended, prohibits discrimination on the basis of race, color, or national origin. Subsequent laws and Presidential Executive Orders added handicap, sex, age, income status and limited English proficiency to the criteria for which discrimination is prohibited, in programs and activities receiving federal financial assistance. As a sub-recipient of federal assistance, the HRTPO has adopted a Discrimination Complaint Procedure as part of its Nondiscrimination Plan to comply with Title VI and associated statutes. 1. Any person who believes that he or she, individually, as a member of any specific class, or in connection with any disadvantaged business enterprise, has been subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964, as amended, or any nondiscrimination authority, may file a complaint with the HRTPO. A complaint may also be filed by a representative on behalf of such a person. All complaints will be referred to the HRTPO Title VI Coordinator for review and action. 2. In order to have the complaint considered under this procedure, the complainant must file the complaint no later than 180 days after: a. The date of the alleged act of discrimination; or b. b. Where there has been a continuing course of conduct, the date on which that conduct was discontinued. In either case, the recipient or his/her designee may extend the time for filing or waive the time limit in the interest of justice, specifying in writing the reason for so doing. 3. Complaints shall be in writing and shall be signed by the complainant and/or the complainant s representative. Complaints should set forth as fully as possible the facts and circumstances surrounding the claimed discrimination. In the event that a person makes a verbal complaint of discrimination to an officer or employee of the recipient, the person shall be interviewed by the Title VI Coordinator. If necessary, the Title VI Coordinator will assist the person in putting the complaint in writing and submit the written version of the complaint to the person for signature. The complaint shall then be handled in the usual manner. 4. Within 10 days, the HRTPO Title VI Coordinator will in acknowledge receipt of the allegation in writing, inform the complainant of action taken or proposed action to process the allegation, advise the respondent of their rights under Title VI and related statutes, and advise the complainant of other avenues of redress available, such as the Virginia Department of Transportation (VDOT) and the Federal Highway Administration (FHWA). 5. Within 10 days, a letter will be sent to the VDOT Central Office, Civil Rights Division, and a copy to the FHWA Virginia Division Office. This letter will list the names of the parties involved, the basis of the complaint, and the assigned investigator. 6. In the case of a complaint against the HRTPO, a VDOT investigator will prepare a final investigative report and send it to the complainant, respondent (HRTPO person listed), the HRTPO Title VI Coordinator, and FHWA Virginia Division. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix G 24

32 7. Generally, the following information will be included in every notification to the VDOT Office of Civil Rights: a. Name, address, and phone number of the complainant. b. Name(s) and address(es) of alleged discriminating official(s). c. Basis of complaint (i.e., race, color, national origin, sex, age, handicap/disability, income status, limited English proficiency). d. Date of alleged discriminatory act(s). e. Date of complaint received by the recipient. f. A statement of the complaint. g. Other agencies (state, local or federal) where the complaint has been filed. h. An explanation of the actions the recipient has taken or proposed to resolve the issue raised in the complaint. 8. Within 60 days, the HRTPO Title VI Coordinator will conduct and complete an investigation of the allegation and based on the information obtained, will render a recommendation for action in a report of findings to the Executive Director of the recipient of federal assistance. The complaint should be resolved by informal means whenever possible. Such informal attempts and their results will be summarized in the report of findings. 9. Within 90 days of receipt of the complaint, the HRTPO Title VI Coordinator will notify the complainant in writing of the final decision reached, including the proposed disposition of the matter. The notification will advise the complainant of his/her appeal rights with the Virginia Department of Transportation or the Federal Highway Administration, if they are dissatisfied with the final decision rendered by the HRTPO. The HRTPO s Title VI Coordinator will also provide the VDOT Civil Rights Central Office with a copy of the determination and report findings. 10. In the case a nondiscrimination complaint that was originated at the HRTPO is turned over to and investigated by VDOT, FHWA or another agency, the HRTPO Title VI Coordinator will monitor the investigation and notify the complainant of updates, in accordance with applicable regulations and VDOT policies and procedures. 11. In accordance with federal law, the HRTPO will require that applicants of federal assistance notify the HRTPO of any law suits filed against the applicant or sub-recipients of federal assistance or alleging discrimination; and a statement as to whether the applicant has been found in noncompliance with any relevant civil rights requirements. 12. The HRTPO will submit Title VI accomplishment reports to the VDOT Central Office, Civil Rights Division, in compliance with VDOT s established processes. 13. The HRTPO will collect demographic data on staff, committees, and program areas in accordance with 23 CFR, 49 CFR and VDOT s established procedures and guidelines. 14. Pursuant to the Virginia Public Records Act (VPRA) et seq., the HRTPO will retain Discrimination Complaint Forms and a log of all complaints filed with or investigated by the HRTPO. 15. Records of complaints and related data will be made available by request in accordance with the Virginia Freedom of Information Act. Hampton Roads Transportation Planning Organization Limited English Proficiency Plan Appendix G 25

33 HRTPO DISCRIMINATION COMPLAINT FORM Please provide the following information, necessary in order to process your complaint. Assistance is available upon request. Complete this form and mail or deliver to: Hampton Roads Transportation Planning Organization, Title VI Coordinator, 723 Woodlake Drive, Chesapeake, VA If the complaint is against the Hampton Roads Transportation Planning Organization, you may complete this form and mail or deliver to: VDOT Hampton Roads District, Civil Rights Manager, 1700 N. Main Street, Suffolk, VA For any questions, you can reach our office Monday-Friday from 8:00am to 4:30pm at (757) , or you can the HRTPO Title VI Coordinator at Complainant s Name: Street Address: City: State: Zip Code: Telephone No. (Home): (Business): Address: Person discriminated against (if other than complainant): Name: Street Address: City: State: Zip Code: Telephone No.: The name and address of the agency, institution, or department you believe discriminated against you. Name: Street Address: City: State: Zip Code: Date of incident resulting in discrimination: Describe how you were discriminated against. What happened and who was responsible? If additional space is required, please either use back of form or attach extra sheets to form. Discrimination Complaint Form

34 Does this complaint involve a specific individual(s) associated with the HRTPO? If yes, please provide the name(s) of the individual(s), if known. Where did the incident take place? Are there any witnesses? If so, please provide their contact information: Name: Street Address: City: State: Zip Code: Telephone No.: Name: Street Address: City: State: Zip Code: Telephone No.: Did you file this complaint with another federal, state or local agency; or with a federal or state court? Yes No If answer is Yes, check each agency complaint was filed with: Federal Agency State Court Federal Court Local Agency State Agency Other Please provide contact person information for the agency you also filed the complaint with: Name: Street Address: City: State: Zip Code: Date Filed: Sign the complaint in the space below. Attach any documents you believe support your complaint. Complainant s Signature Signature Date Discrimination Complaint Form