State-to-State Verification Service and Digital Image Access

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1 State-to-State Verification Service and Digital Image Access

2 FACILITATOR Loffie Jordaan, Senior Project Manager, AAMVA 2

3 PRESENTERS Kevin Garvey, Director of Supply Chain Management, Indiana Bureau of Motor Vehicles Deborah Trojovsky, Program Manager of Driver Services, Wyoming Department of Transportation Scott Vien, Director, Delaware Division of Motor Vehicles 3

4 Overview Pointer Basics Potential Duplicates Project Status State Experience Level of Effort Preparation Implementation Challenges and Benefits Open Q&A 4

5 Allows a state to determine if an applicant has a DL or ID card in another state Provides functionality States have sought for many years - to achieve the goal of One Driver- One License for all drivers Allows all States to enforce their own laws, rules, regulations and policies Improves Driver License Compact compliance Automates manual processes 5

6 By the states, for the states Conceptually expands CDLIS Pilot funded by Federal grants Real ID participation not required Can help a state comply with Real ID requirements 6

7 S2S vs. CDLIS Technical capabilities are very similar Governance is very different CDLIS Federal requirements Mandatory for all states FMCSA monitors compliance S2S State based requirements Voluntary State-based compliance 7

8 Goal Pointers Notes CDLIS S2S PDPS Limit a commercial driver to one driver history record and one CDL One, and only one, pointer for every commercial driver Limit a person to one driver s license Limit a person to one Real ID card One, and only one, pointer for every driver s license One, and only one, pointer for every Real ID card Reporting of non-cdl convictions is out of scope Exchange of non-cdl convictions is possible but not regulated A person can have more than one pointer, e.g. multiple pointers for non- Real ID identification cards Participation in Real ID is not required Share driver conviction and withdrawal information between states A person cannot have more than one pointer per state 8

9 Pointer Basics 9

10 What is a Master Pointer Record (MPR)? Primary Driver Identification Information AKA Information former names, licenses Administrative information e.g., list of drivers considered possible duplicates The State of Record (SOR) Jurisdiction that maintains the Driver History Record 10

retainable driver history Non-CDL/CLP holder convicted of violation

11 Who has MPRs? For CDLIS-only States CDL/CLP holders Former CDL/CLP holder with retainable driver history Non-CDL/CLP holder convicted of violation in CMV For S2S In addition to information from CDLIS-only States: Non-commercial drivers Non-commercial ID card holders 11

12 All pointers in the system (SPEXS) are SPEXS pointers Divided into: CDLIS pointers Non-CDLIS pointers CDLIS pointers SPEXS pointers non-cdlis pointers 12

13 S2S States have visibility of and access to all pointers CDLIS-only States have visibility of and access to only CDLIS pointers S2S State non-cdlis pointers CDLIS pointers CDLISonly State 13

14 S2S states access S2S and CDLIS functions using Application 37 messages CDLIS-only states access (only) CDLIS functions using existing Application 02 (CDLIS) messages CDLIS functions App 37 messages App 02 messages S2S functions CDLISonly State S2S State 14

15 Field CDLIS S2S Name DOB Partial SSN DL/ID indicator Real ID indicator CDLIS Record indicator 15

16 16

17 Potential Duplicates 17

18 Overview If 2 pointers are similar enough when comparing the Name, Date of Birth and Partial SSN, they are considered Potential Duplicates. Central Site keeps track of Potential Duplicates. MPR 1 MPR 2 2 pointers for the same person? States need to confirm if a Potential Duplicate is a True duplicate and update the pointer records accordingly. Concept used in CDLIS and S2S. 18

19 Dup Notification Central Site finds Duplicates I am an S2S State Initiate Transaction Dup Notification I am an S2S State S2S State S2S State CDLIS-only State 19

20 Likely outcome Potential duplicate Name Same Name Two persons share Name, DOB, L5 SSN DOB Full SSN Same Differ DOB Full SSN 20

21 Potential duplicate Name Same Name Possible outcomes Two persons, one identity Fraud! DOB Full SSN Same Same DOB Full SSN One person, two pointers 21

22 Possible outcomes Name Same Name Two persons, DOB Same DOB one identity Full SSN Same Full SSN Fraud! Image Differ Image Name DOB Same Same Name DOB One person, two pointers Full SSN Same Full SSN Image Same Image 22

23 ` 5: Image Publish Workstation Remote Image Repository 23

24 Benefits of S2S for highway safety Improved identity management One person, one credential/dl (as per state law) Foundation for one person, one driving record Real-time information Stopping an issuance vs. recalling a credential Electronic exchange of driving record Eliminates manual work Increases accuracy and timeliness 24

25 Improved fraud detection Process automation Improved inter-state communication, collaboration Identification of CDL drivers also holding a regular DL Identification of regular drivers already holding or trying to obtain more than one DL 25

26 Project Status 26

27 Governance transitioned to AAMVA on 3/1/17 S2S Governance Committee established Represents all S2S states Meets monthly Monitors finances, sets fees Defines and monitors compliance Directs future evolution By the states, for the states 27

28 Implemented Actively working on implementation 28

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30 NHTSA 405(c) Duplicate resolution DHS Several potential grants being pursued Could help offset state onboarding costs 30

31 State Experience 31

32 Indiana Preparation to go live : Number of programmers: 4 Assess and design hours: about 400 Dev. and testing hours: about 5,000 Process Recommendations: View S2S as CDLIS for everyone look for consistency across transactions where possible Focus on minimization of impact to branch transactions 32

33 Indiana Biggest Challenge: No dedicated test environment Developing efficient & accurate duplicate resolution process Lessons Learned: Expect the unexpected Be diligent in reviewing and integrating transactions with S2S 33

34 Indiana Lessons Learned (continued): Take the time to efficiently identify true duplicate pointers Maintain a project team throughout the full pilot period to quickly resolve system and message issues Use two test environments 34

35 Indiana Benefits: Better discovery of potential duplicates Enforcement of laws requiring only one credential Better detection of CDLIS records in multiple states due to incomplete CSOR transactions. Improved fraud detection 35

36 Wyoming Preparation to go live : Number of programmers: 1½ Number of preparation hours: 1771 Implementation: Number of employees: 2 Number of implementation hours: 200 After go-live maintenance: Number of employees: 4 36

37 Wyoming Recommendations: Thorough testing before go-live Challenges: Duplicate resolution process: manual (but now automating) 37

38 Wyoming Fraud detection instance: DLs or ID cards were issued to same person, with the same SSN and DOB, from five different states. This could have been prevented if all states involved were using S2S. 38

39 Wyoming Other advice: Test extensively Hire additional staff to handle day-to-day maintenance tasks 39

40 Delaware Preparation to go live : Number of programmers: 5 Number of business analysts: 5 Number of programming hours: 5865 Implementation : Number of employees: 5 Training: Number of trainers: 1 Number of training hours: 75 40

41 Delaware Benefits: S2S s immediate cancellation/notification feature supports DL/ID card surrender requirement Improved fraud detection 41

42 Delaware Recommendations: Thorough testing before go-live Self-surrender form Challenges: Had to use a two-phase implementation approach: 1. Program for implementation 2. Add programming features to make support processes seamless post implementation Different options for handling history 42

43 Open Q&A 43

44 For questions: On S2S: Loffie Jordaan On Digital Image Access: Pam Dsa 44

45 12:00 pm 1:00 pm Lunch Hyatt Exhibit Hall 1:00 pm 2:15 pm GENERAL SESSION Automated and Connected Vehicles Nicollet AB 45

State to State (S2S) Verification Service and Digital Image Access (DIA) Region III Information Exchange October 25, 2017

State to State (S2S) Verification Service and Digital Image Access (DIA) Region III Information Exchange October 25, 2017 S2S Overview Benefits of S2S Duplicate Resolution Digital Image Access (DIA) Use