QUALITY. MANAGEMENT SYSTEMS 2015/2016 SABS Training Academy

Transcription

1 QUALITY MANAGEMENT SYSTEMS 2015/2016 SABS Training Academy

2 TABLE OF CONTENTS 1. ISO 9001:2008 Quality Management Systems 2 2. ISO 9001:2008 Understanding and Implementation Module rd Party and Lead Auditing Module Internal Auditing of Management Systems - Module ISO 9001: Transition to 2015 Version of the standard 8 6. Additional Development Courses in the ISO 9001 series 7. ISO 9001: Introduction to Quality Management Systems 9 8. Quality Awareness Workshop For Top Management - ISO 9001: Quality Awareness Workshop For Shopfloor Workers - ISO 9001: Integrated Management Systems 11 N O T E : NOTE: Please refer to our General Information Guide on our website ( for details on Applications, Certificates, Examinations, Rewrite, Payments and In house Course Presentations. 01

3 ISO 9001:2008 QUALITY MANAGEMENT SYSTEMS IMPLEMENTATION AND EVALUATION OVERVIEW Organisations all over the world have realised the benefits of implementing and maintaining quality management systems based on the ISO 9000 series of standards, since it improves the efficiency and effectiveness of an organisation s operation. It provides consistency in the quality of a product and/or service. It also drives an organisation to meet and exceed customer expectations, leading to an increase in market and shareholder value. The course will enhance the understanding of the standards and their requirements, thus enabling learners to implement and maintain such systems in their respective organisational environments. Note: It is preferable that learners are already familiar with quality issues as the course focuses on the requirements and implementation of management systems COURSE OUTCOMES: Module 1: Understanding and Implementation of ISO 9001: 2008 SETA ACCREDITED: NQF LEVEL 5 [12 points rating] Understanding Quality Concepts, the purpose and rationale for a QMS Understanding the PDCA cycle Describing the benefits of a QMS Understanding the Quality Management Principles and their application in organisations Applying the Process Approach in a QMS Describing the 4-tier QMS documentation model Implementation of ISO 9001 requirements Interpretation and application of Quality Management Principles and Requirements Examination COURSE DURATION: Five (5) days APPROX. START TIMES: 08:30 am MINIMUM PASS MARK: 60% to attain successful completion certificate FEES: R (excl. VAT) per delegate Note: To alleviate the stress of releasing candidates from the workplace for consecutive extended periods we are now offering staggered courses for Module 1, which has the same quality content and fees structure as the full consecutive days course. This pilot programme will be based in the Pretoria Campus only and if successful, the concept will be rolled out into the other regions during the next calendar year. 02

4 Module 1: Understanding and Implementation of ISO 9001: 2008 STAGGERED COURSE OFFERING PRETORIA CAMPUS ONLY PART 1 Day 1 & Day 2 PART 2 Day 3 & Day 4 EXAM DATE Day 5 for split session May May May Jun Jun Jun Jul Jul Jul Sept Sept - 01 Oct Oct Nov Nov Nov Feb Feb Feb Mar Mar Mar May May May Jun Jun Jun

5 FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2008) PRETORIA Apr May Jun Apr May May May Jun Jun July Jul Jul Aug Aug Aug - 04 Sept Sept Sept 02 Oct Oct Oct Nov Nov Nov Nov Nov 04 Dec Jan Jan Jan Feb Feb Feb Feb Feb 04 Mar Mar Mar Mar 01 Apr Mar Apr May May Apr May 04 Jun Jun Jun Jun 01 Jul 2016 FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2008) DURBAN May May May Jun Jun Jun - 03 Jul July Jul Aug Aug Aug - 04 Sept Sept Sept Oct Nov Nov Nov Nov 04 Dec Jan Feb Feb Feb 04 Mar Mar Mar Apr April May May May May 03 Jun Jun

6 FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2008) CAPE TOWN May Jun June 03 Jul Aug Aug - 04 Sept Oct Nov Nov - 04 Dec Jan Feb Feb 04 Mar Mar 01 Apr Apr May May 03 Jun 2016 FULL 5 DAY PROGRAMME IN ONE WEEK (Module 1: Understanding and Implementation of ISO 9001: 2008) PORT ELIZABETH May Jul Aug - 04 Sept Nov Feb 04 Mar Apr Jun

7 ISO 9001:2008 QUALITY MANAGEMENT SYSTEMS 3RD PARTY AND LEAD AUDITING Module 2: QMS Auditing SAATCA REGISTERED COURSE OUTCOMES: SETA ACCREDITED: NQF LEVEL 5 [10 points rating] Understanding the purpose and benefits of auditing Understanding the difference between 1st, 2nd and 3rd party audits and other types of audits Using and interpretation of ISO 9001 as a basis for audits Preparing and planning for audits (audit schedules, audit plans, audit checklist) Performing audits, displaying appropriate auditor traits, such as using effective questioning techniques and recording non-conformances Writing audit reports and follow-up on corrective actions Explaining the process of certification Examination COURSE DURATION: Five (5) days ENTRANCE PRE-REQUISITE: Successful completion certificate in Module 1 with >60%. Any exemption requests must follow rules as indicated in our general information guide. APPROX. START TIMES: 08:30 am MINIMUM PASS MARK: 60% to attain successful completion of Auditor status and min 70% to attain successful Completion of SAATCA Approved Lead Auditor Status FEES: R (excl. VAT) per delegate PRETORIA Apr Jun July Aug Oct Nov Feb Mar - 01 Apr May Jun - 01 Jul 2016 DURBAN Jun Sept - 02 Oct Mar May 2016 CAPE TOWN Jun Nov Mar 2016 PORT ELIZABETH Aug Mar

8 INTERNAL AUDITING of MANAGEMENT SYSTEMS - MODULE 3 OVERVIEW The implementation of a Management System in accordance with ISO 9001:2008 necessitate that all personnel understand the standard s requirements as well as their roles in maintaining the system. The objective of this course is to enable learners to assist in the evaluation of their own organisation s management systems. It can also be used to maintain all other management systems within an organisation ENTRANCE PRE-REQUISITE: Learners must prove successful completion in ISO 9001 Module 1, Understanding and Implementation COURSE DURATION: Three (3) days COURSE OUTCOMES: Application of the QMS and any other management system to internal auditing Auditing practices Role plays and/or scenarios to relevant field Assessment/Examination APPROX. START TIMES: 08: 30 am MINIMUM PASS MARK: 60% to attain successful completion certificate FEES: R (excl. VAT) per delegate PRETORIA DURBAN CAPE TOWN PORT ELIZABETH Apr Apr Jul Nov Jun Oct Oct July Oct Jan Mar

9 ISO 9001: TRANSITION TO 2015 VERSION OF THE STANDARD BRIDGING THE GAP OVERVIEW: The significant differences between the ISO 9001: 2008 version and ISO 9001: 2015, necessitate that all clients previously trained on the 2008 version have a clear understanding of the differences in revised requirements and how to implement and maintain the changes to successfully retain ISO 9001 certification status. ENTRANCE PRE-REQUISITE: Successful completion certificate of ISO 9001: 2008 Module 1. Any client who has not previously been trained on the 2008 version of the standard would require attendance of the ISO 9001:2015 Module 1 instead, which negates the need to attend this course. COURSE DURATION: Two (2) days APPROX. START TIMES: 08: 30 am MINIMUM PASS MARK: 60% to attain successful completion certificate FEES: R (excl. VAT) Urgent notice: The course content will be based on the Final Draft International Standard (FDIS). We anticipated that this would be available by June The voting process is underway and release of the FDIS is expected mid to late July Therefore all dates previously published have been revised. Kindly note that all registrations thus far received, will be diverted to the next and earliest available date. All affected candidates will be notified via and will be notified of the deferred dates in due course. We are pleased that the release of the Final Standard is still on track for September Any material changes between the FDIS and Final publication in September 2015, will be sent to candidates via release of an official Annexure. The price of this Transition Bridging course also includes copies of SANS/ISO 9001:2015 document and SANS/ISO 9000: 2015 document. These will be provided for each candidate upon completion of the adoption process to South African National Standard once the final ISO document is released. Bookings now open - Book early to avoid disappointment MONTH / YEAR PRETORIA DURBAN CAPE TOWN PORT ELIZABETH JULY JULY 2015 AUG AUG AUG AUG 2015 SEPT SEPT SEPT SEPT SEPT 2015 OCT OCT NOV OCT OCT 2015 NOV NOV NOV NOV NOV 2015 JAN JAN JAN JAN JAN 2016 FEB FEB FEB FEB 2016 MAR MAR MAR MAR MAR 2016 APRIL APR APR 2016 MAY MAY MAY MAY MAY 2016 JUNE JUNE JUNE

10 ADDITIONAL DEVELOPMENT COURSES IN THE ISO 9001 SERIES ISO 9001: INTRODUCTION TO QUALITY MANAGEMENT SYSTEMS OVERVIEW: The standard for Quality Management Systems (ISO 9001:2008) requires that: Personnel in the organisation are made aware of the quality policy and objectives of the organisation. Personnel are made aware of their roles and responsibilities within the organisation and its quality management system. This course aims to help organisations comply with the ISO 9001:2008 requirements. It ensures that learners attending the training understand and are able to interpret the basics of the standard. It also helps to make personnel exceed customer satisfaction. COURSE OUTCOMES: Brief Overview of the ISO 9000 series Quality Concepts Quality System Requirements of ISO 9001:2008 No examination will be written. 100% attendance required. Certificate of Attendance will be awarded. COURSE DURATION: Two (2) days APPROX.START TIME: 8.30am FEES: R (excl. VAT) per delegate PRETORIA DURBAN CAPE TOWN PORT ELIZABETH Apr Apr May May May Jun Jun Jun Jul Jul Aug Aug Aug Sept Oct Oct Oct Nov Jan Jan Jan Feb Feb Mar Mar Feb 01 Mar Apr May May May May

11 QUALITY AWARENESS WORKSHOP FOR TOP MANAGEMENT - ISO 9001:2008 OVERVIEW: In the past, compliance with the standard was often the Quality Manager s responsibility. This resulted in a Quality Management System operating in isolation within the Quality Assurance Department. The intent of ISO 9001:2008 is that Top Management has to demonstrate its support and involvement in the development and implementation of the QMS. Thus active participation in establishing and managing processes to ensure compliance with the needs of customers, interested parties, legal and/or regulatory requirements is vital. COURSE OUTLINE: The course consists of the following: Quality Concepts and Terminology Requirements of ISO 9001:2008 Management Responsibility Quality Policy and Objectives at all functions and levels Quality Management Principles and their application COURSE DURATION: Half (1/2) day FEES: R (excl. VAT) per delegate QUALITY AWARENESS WORKSHOP FOR SHOPFLOOR WORKERS - ISO 9001:2008 OVERVIEW: ISO 9001:2008, Quality Management Systems, is based on processes and systems that affect the quality of products and services throughout their life cycle. This is in recognising that products and services delivered by organisations are a result of the inputs from the shop floor personnel. There is therefore a great need to improve quality awareness and understanding of their roles and responsibilities. COURSE OUTLINE: The course consists of the following: The importance of Quality and Quality Management Systems Quality Concepts Objectives How processes affect each other The roles and importance of workers in an organisation Advantages of the Quality Management Systems COURSE DURATION: Half (1/2) day FEES: R (excl. VAT) per delegate 10

12 INTEGRATED MANAGEMENT SYSTEMS OVERVIEW: More organizations are realizing the benefit of integrating various Management Systems, each with their own requirements, into one system to make control over all the aspects easier. This course is aimed at giving learners an understanding of the various Management System standards and how they can be integrated into one system. COURSE OUTLINE: Introduction to integrated Management Systems Integrated Management Systems - Requirements of ISO 9001, ISO & OHSAS Audit Techniques & Audit Types Classification of Findings Written Reports Examination COURSE DURATION: Five (5) days FEES: R (excl. VAT) per delegate 11

13 QUALITY MANAGEMENT SYSTEMS (QMS) COURSES Registration form To; SABS Fax: SABS Training Academy REGISTRATION INSTRUCTIONS (please read carefully and complete all relevant sections) 1. The registration form must be accompanied by Copy of ID Completed Account Application ( if you do not hold an account with the SABS) Valid Purchase order ( if you do hold an account with the SABS) 2. Fax or Submit registration forms to correct as indicated above. 3. The submission of this registration does not automatically guarantee a seat confirmation. 4. Upon account verification / receipt of proof of payment, an notification will be sent to applicant notifying them of seat confirmation within 2 4 working days prior to scheduled course date. 5. Refer to the terms and conditions for further information 6. Sign each page of the registration form and AA88 Account Application form 7. Courses are charged per person per module. 8. Fees do not include travel accommodation. This must be arranged by the delegate or organisation as applicable. 9. Please refer to the General Information Guide for further details for payment, fees, certificates and re-issue of certificate policies. 10. Please initial every page of this registration form to acknowledge you have read and understood the terms and conditions Section One: Learners Details (As it appears on Identity Document) (NB: this is important as the details herein will reflect on relevant Certificate issued) SURNAME FULL NAMES INITIALS IDENTITY NUMBER MOBILE NUMBER TELEPHONE NUMBER ADDRESS NOTE: THE ABOVE ADDRESS IS WHERE ALL COURSE CONFIRMATIONS AND CORRESPONDENCE WILL BE SENT. Section Two : Billing Information (If this application is being processed on behalf of the delegate by a representative within an organisation, please indicate your details below and ensure that the box send correspondence here is ticked as well.) Name of Organisation / Individual to be Billed Postal Address Telephone Number & Ext Fax Number Mobile Number Billing Contact Name for billing contact Send Correspondence Here : Yes No - Send to delegate Send to both

14 Section Three : Course details QUALITY MANAGEMENT SYSTEMS (QMS) COURSES Registration form Name of Course Module Introduction Module 1 Module 2 Module 3 Other Preferred Date to Attend Alternative Date Which campus will you attend Pretoria Durban Cape Town Port Elizabeth Section Four : Application Checklist for Completion prior to submission Dietary Constraints Vegetarian Halaal Allergies Other Please specify Allergies and Other Emergency Contact Person s Name and Number Do You Or your Organisation hold a valid account with the SABS? Yes No Account Details If Yes, Please specify account number If No, Did you complete and attach the AA88 Account Application Form to this Registration form? Yes No Purchase Order Is a Valid Purchase Order attached to this registration form? Yes No Identity Document Is a copy of your ID attached to this registration form? Yes No Training Coordinators (For Queries) Tel: +27 (0) (Training Centre Main Reception Pretoria) Tel: +27 (0) (QMS Courses)