GOOD GOVERNANCE COMPENDIUM. Case Studies on Good Governance in India

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1 GOOD GOVERNANCE COMPENDIUM Case Studies on Good Governance in India

2 This infinite power of the spirit, brought to bear upon matter evolves material development, made to act upon thought evolves intellectuality, and made to act upon itself makes of man a God. First, let us be Gods, and then help others be Gods. #BeAndMake Let this be our motto ~ Swami Vivekananda

3 GOOD GOVERNANCE COMPENDIUM 2016 Vision India Foundation

4 Research and Direction: Aman Gupta, Kumar Subham, Sahil Aggarwal, Shobhit Mathur Editors: Anuva S. Agarwal, Kumar Subham Authors: Adarsh Kumar (IIT Guwahati), Aditi Sinha (BITS Pilani), Akash Kumar Singh (Jamia Milia Islamia), Akshay Mahajan (PRS Lamp Fellow), Anjali Karnavar (St. Xavier s College, Mumbai), Anna Elias (IIT Guwahati), Ganesh Agarwal (Protiviti India), Ganesh Maruvada (Govt. Of Andhra Pradesh), Kanika Gupta (Founder Advika), Kushal Prakash Sagar (Wadhwani Foundation), Manoj Sharda (IIT Roorkee), Minisha Trivedi (UC Berkeley; SBI Fellow), Peeyush Jain (IIM Bangalore), Prateek Behera (BITS Pilani), Rajeev Agur (Govt. Of Andhra Pradesh), Riya Garg (FourthLion), Satwik Mishra (SBI YFI Fellow), Siddarth Maheshwari (IIT Roorkee), Smita Mohanty (BKG Consultancy), Yash Singh Bhal (Consultant, Access HR) We acknowledge with thanks the insight and inputs received from various organisations who have lent their assistance and support in helping the governance journalists build their respective projects Vision India Foundation Material from this publication can be used but with acknowledgement. For further inputs or queries, feel free to write to us. Published by Vision India Foundation 1 st floor, Site 11, Plot 8 West Patel Nagar New Delhi Phone: mail@visionindiafoundation.com Website: visionindiafoundation.com

5 CONTENTS 3 SHE TEAM, HYDERABAD 16 CYCLONE SHELTER, ODISHA 25 E-MITRA, RAJASTHAN 36 ENERGY EFFICIENCY SERVICES LTD. 48 PUNSARI VILLAGE 55 MAHARASHTRA CM INTERNSHIP PROGRAM 63 MOHALLA CLINICS

6 75 DIGITIZATION OF DELHI HIGH COURT 88 MYGOV 100 SANITATION SCHEME, KAMRUP, ASSAM 113 BENGALURU MUNICIPAL TRANSPORT CORPORATION 123 WASTE MANAGEMENT, NEW DELHI 132 GIRRI CHAUPAL 160 LIVELIHOOD COLLEGE, DANTEWADA

7 FOREWORD It gives me immense pleasure to present to you the Governance Journalism Compendium 2016 edited by Vision India Foundation. Democracy is not a ritual which takes place once in 5 years on the voting day. For a democracy to work the country needs active and involved citizens. While India is the world's youngest democracy, the younger citizens need to be given a platform to participate in the democratic process. The platform needs to positively engage the young energy in a constructive way. Governance Journalism is a unique program designed by Vision India Foundation to document the hidden stories of good governance in our neighborhood. We as a young nation are restless for change. There is cynicism in the air that nothing works in the system and this is manifesting in the form of various agitations. Governance Journalism brings a refreshing fresh perspective that there are institutions and individuals out there, who are striving to bring change while overcoming many challenges. The Governance Journalists who documented the stories you will read in this compendium are concerned citizens like you and me. They were waiting for the right platform and support and I am glad VIF could provide that. The outcome is not just the documentation which you will read, but transformed young citizens who did the hard work. I hope you enjoy reading these stories of change and share it with many others. Together we can spread the message that change is possible and happening now. Rather than remain mere spectators, we ourselves can become active players in this transformation the nation is undergoing. Shobhit Mathur Executive Director Vision India Foundation

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9 PREFACE India is on the verge of bearing the fruits of its demographic dividend in the coming decade. Hence, it becomes imperative for the youth to play their role in catalyzing the process of nation building. To channelize the creative energy of the young, bright minds, Vision India Foundation started the Governance Journalism program. This program seeks to encourage responsible journalism through well researched case studies highlighting model governance projects across India. The young journalists, apart from secondary research, have interacted closely with government officials and other relevant stakeholders, including the foot-soldiers and beneficiaries, in an attempt to gain complete understanding of their respective good governance projects. This compendium consists of 15 projects from 9 states of India, covering 8 development domains. The projects were shortlisted on the basis of transparency, accountability, and citizen's participation in delivering good governance. The journalists had a great learning experience while documenting their projects, and we sincerely hope their learning will be reflected in their future roles. At the same time, we also hope that the compendium will inform tomorrow's public leaders and inspire them to deliver good governance in their roles. Kumar Subham Associate Director Vision India Foundation

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11 SHE Team, Hyderabad SAFETY AND SECURITY - A HUMANE APPROACH 3

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21 Cyclone Shelters, Odisha A MODEL SAMPLE OF STATE INFRASTRUCTURE - DISASTER MANAGEMENT 13

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28 E-Mitra, Rajasthan BRINGING E-GOVERNANCE TO THE MASSES 20

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30 DoITC State Designated Agency (SDA) -RISL Service Centre Agency (SCA)/ Local Service Providers (LSP) District E-Gov Society Kiosk Operators (Urban/ Rural) Village Level Entrepreneurs Citizen Citizen Contact Center 22

31 Vision India Foundation Good Governance Compendium 2016 TRENDS No. of Kiosks G2C Transactions (in lakhs) Revenue (in crores Rs) P R E S E N T 23

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36 Energy Efficiency Services Limited, Power Ministry PROMOTING THE USE OF LED LAMPS IN THE COUNTRY 28

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38 Low quantity produced High production cost Low consumer demand 30

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41 Major milestones in the project January 2014 September 2014 November 2014 Early 2015 First smallscale short term pilot in Puducherry Power Ministers intent to bring down the price of LED lamps by one-third by 2019 EESL sells more than 60 lakh LED in its first expansion: Andhra Pradesh The scheme was launched in Delhi and other states. 33

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46 Punsari Village, Gujarat THE ADARSH GAON AN IDEAL VILLAGE 38

47 2007: Himanshubhai Patel elected Sarpanch 2010: Best Gram Panchayat of Gujarat 2012: Best Sarpanch Award by MS University, Vadodrara Swarnim Gam Award Rajiv Ghandi Bharat Ratna 2011: Central Government award under PEAIS 2014: BBC Documentary of the Village 2015: Nirmal Gram Award by Central Government 2016: Mineral water supply plant installed 39

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52 Maharashtra CM Internship Programme BRINGING YOUNG IDEAS INTO STATE MACHINERY 44

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58 Mohalla Clinics, Delhi BRINGING HOSPITALS TO EVERY DOORSTEP 50

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61 Step 1 Define Standard Operating Procedures for all the activities that'll take place in a Mohalla Clinic which includes smallest of the tasks like procurement of batteries for the torch and which are uniform across all the clinics Step 2 Rent properties and modify them as clinics Hire Private Doctors on piece rates for part time work ANMs and medicines were provided by the existing system Hire Third Party Vendor to conduct diagnostic tests for all the clinics Step 3 Monitors supervise 10 AAMCs each coordinating with dispensaries Set up a technical support group consisting of experts from every stream The group helps the doctors in the clinics in treating uncommon diseases 53

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67 Digitization of Delhi High Courts FASTRACKING JUSTICE DELIVERY 59

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77 MyGov A NATIONAL PLATFORM FOR CITIZEN ENGAGEMENT I N GOOD GOVERNANCE 69

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87 Sanitation Scheme, Kamrup, Assam MOVING TOWARD COMPLETE SANITATION, ONE STATE AT A TIME 79

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89 World Bank, UNICEF, Global Sanitation Fund (GSF), CSR Funds Central Government Fund under TSC, Swacch Bharat Abhiyan, Nirmal Bharat Abhiyan State Government Public Health Engineering Department (Nodal Agency) District Water and Sanitation Mission and Scheme (Zila Parishad Level) Gram Panchyat and Panchyati Raj Institution SHGs, NGOs, Community Based organisations Beneficiaries 81

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91 Implementation Planning Vision India Foundation Good Governance Compendium 2016 Annual Plan Identification of Beneficiaries (Target Group) Budget Allocation for Particular Target Group Consultants (Key People from state bureaucracy, NGOs ) Human Resource Teaming at Consituency and GP level Open Defecation tackling Plan Plan for Awareness, Advertisement and its Budget Allocation Awarness and mobilsation Phase Advertisement(Community Radio, Local Channel), Sometimes women driven SHGs help the team Group Based awarness by nominating Micro-observer and influncers (done by PRIs and MLAs) Financial Transaction Fund Release to subordinating authorities (DWSM&S) Labourers and Mistri Construction of Toilets Toilets' Requirements (Toilet Seats,Pipes, Pits etc. from Sanitary marts) 83

92 Monitoring, Evaluation and further Plans Vision India Foundation Good Governance Compendium 2016 By implementing & funding authorities and media Reality Checks Financial & Work Audits Promotion of Hygiene and Awareness program for the same 84

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97 Bengaluru Municipal Transport Corporation, Bengaluru WHO SAID ONLY THE PRIVATE SECTOR I S TECH SAVVY 89

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105 Waste Management, Moti Bagh, Delhi WASTE CONVERSION AND RECYCLING IN A PPP FRAMEWORK 97

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113 Girri Chaupal, East Delhi A REVOLUTIONARY GREI VANCE REDRESSAL FRAMEWORK 105

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119 BSES Councillor DCP East Delhi Govt. Delhi Jal Board DELHI POLICE Department of Food & Supplies Department of Postal Services DGHS DGMS DIR. HEALTH(GNCTD) Directorate of Horticulture DMRC DSO DUSIB Excise Department Finance Ministry Gas Ltd. Govt. Approved Cards HOME MINI. IGL MCD MTNL P&T PETROLIUM MINISTRY PWD SDM SDMC(Director Hoticulture) Social Welfare Department (blank) Frequency of grievances Percentage Vision India Foundation Good Governance Compendium 2016 Problem Areas (%) Total Problem Areas Departmental Classification of Grievances Total Departments Concerned 111

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122 Livelihood College, Bastar, Chhattisgarh ENCOURAGING EMPLOYABI LITY - SKILLING THE YOUTH 114

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125 6,343 35,568 41,083 72,128 Vision India Foundation Good Governance Compendium 2016 YOUTH TRAINED Youth Trained

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130 #BeAndMake VisionIndiaFoundation.com