Putting It All Together: Improving Management Decisions Through The Use of Analytics

Transcription

1 Putting It All Together: Improving Management Decisions Through The Use of Analytics Court Solutions Conference Baltimore, Maryland September 10, 2008 Presented by Bob Wessels

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6 Axioms of Caseflow Management Early and continuous control reduces backlog Every case on the docket for a day and purpose certain Immediacy of trial disposes of cases A court with time available will dispose of more cases than will a court continuously in trial What people count influences human behavior Ernest Friesen, ICM June, 1975

7 What people count influences human behavior For it to affect human behavior, it has to be measured, compared and shared

8 You can t manage a caseload until you can manage an individual case Achieving higher levels of performance begins with understanding and measuring your performance today Higher performance is achieved by creating a culture that embraces analytics

9 Change Change Data Education Information Knowledge

10 View of System in 3 Parts Intake Adjudication Compliance Arrest to First Appearance First Appearance to Sentencing Sentencing to Completion

11 What do we manage? Cases/Events/Settings Jail Population/Incarcerated Defendants Bonding, Pre Trial Services Person Status and Offenders with Special Needs Attorney Performance and Fees 1 of 2

12 What do we manage? Non Arrest Cases/Open Warrants Collections and Capias Pro Fines Community Supervision and Compliance with Conditions Special Caseloads DWI, Mental Health 2 of 2

13 A Single Version of the Truth

14 Evolution of Court Management Information JIMS Lists Forms Mgt. Reports PCs Graphics PCs in courts Deliver & Navigate Data extracts Analysis Court Business Intelligence Automated on demand reporting Events & Jail Status

15 Lists & Management Reports

16 Forms

17 Original Cases Pending Graphic

18 Domain Model for Court Business Intelligence Decision Support Financial Analysis What if Analysis Trend Analysis Capacity Planning Exception Reporting Data Quality Impact Studies Program Evaluations Business Activity Measures Key Performance Indicators

19 Data Availability Detail Data / Staging Area Data Mart / Star-Schema Cube / Analytics Data 1 Data 3 Data 2 Transformation CM Cube Building DIM PM GP DIM FACT 19

20 System Overview TECHNOLOGY: SQL Server 2005 Reporting Services Analysis Services Web Portal written in.net

21 Cases/Events/Settings

22 Court Performance Metrics Business Activity Measures (BAMs) Active Cases Pending Incoming Cases by Filing Instrument Incoming Cases by Offense Category New Filings Year to Date Disposed Cases by Offense Category Activity Summary for Judgments 1 of 2

23 Court Performance Metrics Key Performance Indicators (KPIs) Age of Caseload Clearance Rate Time to Disposition Settings to Disposition 2 of 2

24 Intake Adjudication Compliance Style Docket/Calendar Information for Each Case and Person Filing Date Offense Bond Amount Days Old Number of Settings R/S Requested by Felony Pending/Court/Setting Date Race/Sex/DOB Pre Trial Interview Y/N Defense Attorney Name & Phone # Mental Health Flag Bonding Co. & Phone # Days in Jail This Case Days in Jail Total

25 Judge's Docket (JIMS 096)

26 Calendar Summary (081)

27 Calendar Summary (JIMS 081)

28 Age of Case (JIMS 184)

29 Master Event Log (JIMS 168) Event identification and measures of time between events

30 Jail Population/Incarcerated Defendants

31 Prisoner Index (JIMS 518)

32 Prisoner Index (JIMS 518)

33 Pretrial Detention and Defendants with Misdemeanor Cases /19/2002 8/18/2003 8/16/2004 8/15/2005 8/21/2006 8/20/2007 8/20/2008 Detainees with Misdemeanor Charges Only Detainees with Both Misdemeanor and Felony Charges Total Detainees with Cases in the CCL

34 Attorney Performance and Fees

35 Attorney Report (JIMS 123)

36 Attorney Fee Report

37 Special Caseloads: DWI

38 Future Cases: Distribution by Age of DWI Defendant

39 Future Cases: Probation vs. Conviction 16% 10%

40 Court Business Intelligence Screenshots

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42 Offense Category Defendant Status & Setting Reason Find all DWI cases set for trial in CCL #1

43 Smart Docket displays Age of Case and Number of Settings in red when a case exceeds the court s goal for Time to Disposition (90%/90 days).

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55 Key Elements of Effective Courts All High Performing Organizations Will Have These Things in Common Ron Stupak NACM Mid Year, 1996 Focused Flexible Friendly Fast Fact Anchored Future Oriented Flat Structured First Time Quality Fiscally and Financially Responsible

56 Key Elements of Effective Courts Courts that Succeed Hewitt, Gallas & Mahoney, 1990 Leadership Goals Information Communications Caseflow Management Policies Commitment Staff Involvement Education and Training Mechanisms for Accountability Backlog Reduction and Inventory Control

57 Hallmarks of Courts of the Future Develop Leadership Use Information Create Knowledge Manage Change Monitor Evaluate Refine Bob Wessels 2005

58 Additional Reading Competing On Analytics The New Science of Winning, John Davenport and Jeanne B. Harris, Harvard Business School Press, 2007 Super Crunchers Why Thinking by the Numbers Is The New Smart Way To Be Smart, Ian Ayres, Bantam, 2007