TennCare Redetermination

Transcription

1 TennCare Redetermination Tennessee Primary Care Association s Open Enrollment 4 Webinar Thursday, October 27, 2016 Tennessee Justice Center 301 Charlotte Ave Nashville, TN,

2 A Rose is a Rose is a Rose Gertrude Stein Redeterminations = Renewals = Reverifications = Recertifications 2 10/27/2016

3 Periodic Redetermination of Medicaid Eligibility By federal law, all Medicaid (TennCare) enrollees must have their eligibility redetermined every 12 months. 42 CFR (a) and (b) 3 10/27/2016

4 The State is Required to Extend coverage for all enrollees whose current eligibility can be determined by review of records already available to the state. ( Ex parte review ) Afford enrollees an opportunity to provide any missing information or documentation. Provide assistance in person & by phone. Assess enrollees eligibility in all open categories of TennCare. 4 10/27/2016

5 The State is Required to If ineligible for TennCare, determine eligibility for other insurance affordability programs (CoverKids, PTCs, CSRs). Electronically transfer files to the Marketplace for those determined eligible for other insurance affordability programs. Notify enrollees of the state s determination. 5 10/27/2016

6 The Enrollee is Required to Keep TennCare informed of any changes in contact information. Report changes in income and/or household composition. Fill out and return redetermination packets within 40 days. Provide supporting documentation, as requested by the state. 6 10/27/2016

7 Reconsideration (iii) Reconsider in a timely manner the eligibility of an individual who is terminated for failure to submit the renewal form or necessary information, if the individual subsequently submits the renewal form within 90 days after the date of termination, or a longer period elected by the State, without requiring a new application. 42 CFR (a) 7 10/27/2016

8 TennCare s Redetermination Process 8 10/27/2016

9 Three Phases Phase 1: SNAP match (May & September 2015) Phase 2: confirmation mailing (October-December 2015) Phase 3: renewal packet (December 2015, January 2016, & present) 9 10/27/2016

10 Phase 3 December 2015: Pilot group of 10,000 June 2016: Process resumed February 2016: Redetermination halted Now: Redetermination of 100,000+ people 10 10/27/2016

11 Challenges in Completing the Renewal Packet 11 10/27/2016

12 Six Challenges: 1. Extensive requests for information 2. Enrollees may not receive the redetermination packet 3. Individualized barcodes on packets 4. Eligible immigration statuses 5. Resources/assets 6. Enrollees may fail to take timely action 12 10/27/2016

13 Challenge 1: Extensive requests for information 13 10/27/2016

14 Renewal Packet The state still lacks a functioning computer system for determining eligibility. TennCare is mailing massive 98-page Renewal Packets to families to complete and return. Not pre-populated with information already available to the state. Example Renewal Packet : chments/examplerenewalpacket.pdf 14 10/27/2016

15 What s in the 98-page packet? English version 47 pages Notice (includes deadline for returning packet) 3 pages Renewal Packet 13 pages Appendix A (screening for some non- MAGI categories) 4 pages Appendix B (for American Indian or Alaska Native family members) 1 page Instruction packet 26 pages Spanish version 48 pages Do You Need Special Help? (English and Spanish) 2 pages Other languages 1 page 15 10/27/2016

16 LTSS Renewal Packet Long-Term Services and Supports (LTSS) redetermination packets are 119 pages. The state said they resumed LTSS redeterminations in August. Example LTSS Renewal Packet : attachments/exampleltssrenewalpacket.pdf 16 10/27/2016

17 Challenge 2: Enrollees May Not Receive the Redetermination Packet 17 10/27/2016

18 Enrollees May Not Receive the Redetermination Packet Census Bureau s research shows that at least one third of enrollees are likely to have moved since their eligibility was last determined. Even if they reported a change in address, they can t be sure the new address made its way into the system /27/2016

19 Change of Address Form TennCare Change of Address Reporting Form English: ts/changeofaddressform.pdf Spanish: ts/changeofaddressformsp.pdf TJC recommends reporting changes by fax ( ) and saving fax receipt /27/2016

20 Was I supposed to get a packet? 1. Call Tennessee Health Connection (TNHC) at and ask what address they have on file. Update address if needed. 2. Ask TNHC if you were supposed to get a redetermination packet. 3. If yes, request that TNHC sends you a new redetermination packet. 4. Record date, time, & the name of the TNHC representative whom you spoke to /27/2016

21 Challenge 3: Individualized Barcodes 21 10/27/2016

22 Individualized Barcode Barcode on bottom, left-hand side is unique to each renewal packet & on every page /27/2016

23 Individualized Barcode Circled language is potentially misleading: can only use packet for the people to whom the packet was addressed, whether or not their coverage is ended. Renewal Packet, page 1 of /27/2016

24 Do NOT make copies of the redetermination packet for other people to use /27/2016

25 What if multiple family members receive a redetermination packet? Each family member who receives a redetermination packet must fill it out in its entirety. If some family members get a packet and others do not, call Tennessee Health Connection (TNHC) at Verify address for all family members. Ask who was supposed to receive the packet. If someone was supposed to receive a packet but didn t, ask TNHC to send another one. Record date, time, & the name of the TNHC representative whom you spoke to /27/2016

26 Challenge 4: Eligible Immigration Statuses 26 10/27/2016

27 Eligible Immigration Statuses Renewal Packet, page 3 of /27/2016

28 Instruction Packet: Eligible Immigration Statuses Instruction Packet, page 4 of /27/2016

29 Qualified Immigrants LPR: Lawful Permanent Residents (green card) Refugees Asylees Aliens paroled in the U.S. Aliens whose deportation is being withheld Battered immigrants and children Cuban/Haitian entrants Aliens granted conditional entry Victims of a severe form of trafficking 29 10/27/2016

30 Treated like Qualified Aliens for TennCare & CoverKids Eligibility Amerasian Immigrants Aliens who are members of a Federally-recognized Indian tribe American Indians born in Canada Aliens who are honorably discharged veterans or active duty members of the U.S. Armed Forces, plus their spouse and dependent children Afghani and Iraqi aliens granted Special Immigrant Status Aliens who are victims of a severe form of trafficking 30 10/27/2016

31 Time-Related Requirements 5-year bar: period of ineligibility for all federally-funded benefits, including full TennCare and CoverKids Only applies to certain groups of qualified immigrants 31 10/27/2016

32 Included in the 5-Year Bar Legal Permanent Residents (LPR) admitted on or after 8/22/96 I-551 with various codes Aliens paroled for at least 1 year I-94 with code 212(d)(5) or other language indicating parole status Battered immigrants and children Petition for: Immediate relative status; Classification to immigrant status based on relationship to a lawful permanent resident alien; or Suspension of deportation and adjustment to lawful permanent resident status /27/2016

33 Exempt from the 5-Year Bar LPRs (admitted before 8/22/1996) LPRs who first entered the country under another exempt category (i.e. as a refugee) and who later converted to LPR status Victims of a severe form of trafficking Refugees, asylees, and other humanitarian immigrants Aliens who are discharged veterans Aliens who are on active duty in the U.S. military Aliens who are the spouse or unmarried dependent child of an veteran or active member of the U.S. military Members of a Federally-recognized Indian tribe American Indians born in Canada 33 10/27/2016

34 Challenge 5: Resources/Assets 34 10/27/2016

35 Resources: Property No designation of homestead Homestead Appendix A, Page 3 of /27/2016

36 Challenge 6: Enrollees May Fail to Take Timely Action 36 10/27/2016

37 Timeframes 40 days to fill out and return the redetermination packet. Failure submit packet or document eligibility will result in termination of TennCare. Save fax receipt, OR request certified mail receipt 10 days to respond to request for more information /27/2016

38 Continuation of benefits during appeal 10 days from notice of termination to request an appeal with continuation of benefits. (Save fax receipt or certified mail receipt!) /RequestWilsonHearingForm.pdf 38 10/27/2016

39 Continuation of benefits 39 10/27/2016

40 What if an enrollee doesn t return the packet in 40 days? The termination notice informs the individual they have 20 days to respond by submitting a completed redetermination packet. But individual can return the completed redetermination packet within 90 days to be reinstated. If approved during those 90 days, coverage will be reinstated with no gap /27/2016

41 WARNING! TennCare has sent termination notices to people who were included in the December and January redetermination mailings and who did not respond to the packet /27/2016

42 How can an enrollee get help with the Renewal Packet? 42 10/27/2016

43 Resources/Assistance This year s redetermination process looks different than in previous years. Enrollees do not have a case worker they can contact /27/2016

44 Resources/Assistance Renewal Packet, page 11 of /27/2016

45 Resources/Assistance 45 10/27/2016

46 Resources/Assistance 46 10/27/2016

47 Gap-Filling Rule 47 10/27/2016

48 Gap-Filling Rule (i) If the household income of an individual determined in accordance with this section results in financial ineligibility for Medicaid and the household income of such individual determined in accordance with 26 CFR 1.36B- 1(e) is below 100 percent FPL, Medicaid financial eligibility will be determined in accordance with 26 CFR 1.36B-1(e). 42 CFR (i) 48 10/27/2016

49 Gap-Filling Rule Why: Because eligibility for TennCare and premium tax credits use different methodologies, the same income can be computed differently for different insurance affordability programs. Household composition varies as well. Purpose: To keep you from losing TennCare due to an income calculation that makes you ineligible for premium tax credits. Effect: Seamless eligibility for insurance affordability programs /27/2016

50 Gap-Filling Rule Flowchart Yes Categorically eligible under MAGI? No Yes Eligible monthly income? No Not eligible Apply for TennCare! Projected annual household income below 100% FPL? Yes Eligible under gapfilling rule No Not eligible 50 10/27/2016

51 Screening for the Gap-Filling Rule 1. Is the person currently categorically eligible in a MAGI category? 2. If yes, does their monthly income make them eligible for TennCare? 3. If no, is the person s projected household yearly income below 100% FPL? 4. If yes, the person remains eligible for TennCare under the Gap-Filling rule /27/2016

52 How to Apply the Gap-Filling Rule 1. Return the redetermination packet. Provide supplemental income documents and a letter explaining that the enrollee is eligible under the Gap-Filling Rule. Save proof of sending. 2. If the person s TennCare is terminated, file an appeal and ask for continuation of benefits (COB). Say they are eligible under the Gap-Filling Rule. ( hments/requestwilsonhearingform.pdf) 3. Call TJC! ( or ) 52 10/27/2016

53 Recap: Gap-Filling Rule If the individual 1. Meets the categorical requirement for MAGI (e.g. parent/caretaker relative, children), AND 2. Has annualized income below 100% FPL THEN they maintain TennCare eligibility, even though their monthly income is too high /27/2016

54 Main Takeaways 54 10/27/2016

55 Main Takeaways Contact Tennessee Health Connection to make sure they have the correct address on file, and report any changes. If you have not received a packet, ask Tennessee Health Connection if you were due to receive one. Make copies of all documents you send to TennCare, and ask the post office for proof of mailing /27/2016

56 Main Takeaways Failure to return the packet or respond to request for additional information will lead to loss of coverage. Packets are complex and difficult to complete. The packets fail to capture information needed to ensure that people who are eligible retain their coverage. There is much greater need for help in this process than in applying for coverage on the Marketplace /27/2016

57 Main Takeaways Document everything! Complete and return all forms by the deadlines. If you cannot meet a deadline, send what you have and ask for more time to send the rest. If terminated, appeal with continuation of benefits within 10 days of the termination notice. If an enrollee has a disability, call Tennessee Health Connection and tell them. Ask them for help completing the forms. Keep a record of the call /27/2016

58 Refer Cases to TJC If a client is having trouble navigating the redetermination process, you can refer the case to TJC: Andy Hofer, TJC s Intake Coordinator at ahofer@tnjustice.org *Please mention your association with the Tennessee Primary Care Association* 58 10/27/2016

59 Questions? 59 10/27/2016

60 Thank you for joining us! Of all the forms of inequality, injustice in health care is the most shocking and inhumane. -Martin Luther King, Jr.