Team Dynamics: The Hidden Ingredient for Crea7ng High Performance Business. Julia Felton
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1 Team Dynamics: The Hidden Ingredient for Crea7ng High Performance Business Julia Felton
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4 ü Provides compe;;ve advantage Why Teamwork Is Important ü Teams deliver customer service which determines marketshare ü Teams build corporate iden;ty ü Improves produc;vity, process and profitability
5 Talent wins games but teamwork and intelligence win championships
6 Source: Edelman Trust Barometer 2015
7 Signs of An Underperforming Team Ø team members are of one another Ø team members are not able to handle conflict construc;vely Ø the team is misaligned and lack commitment Ø there is no compelling vision Ø there is no accountability for the results Ø the team is not able to complete a project on ;me and within budget Ø the business is losing marketshare and is failing to innovate
8 Joined Up Business Blueprint JUB = Joined Up Business
9 Joined Up Business Equa;on Joined Up Business = alignment of people (leaders and team), processes (business systems) and the playground (trading environment)
10 Keys To Empowering Teams To Act Clarity Of Purpose Competency Of Skillset Build Trust Communica;on Collabora;on
11 . Trust is the biggest business commodity of the decade. Without trust, rela;onships and businesses falter Stephen R. Covey
12 Why is Trust so Important? The greater the Trust people have in you, the more they will return to do business with you Teams that increase levels of Trust can add thousands of s very quickly to their results Coca Cola
13 Top 5 Trusted Companies Apple Google Coca Cola Amazon KraC Foods The most Trusted companies out perform their compe;tors by as much as 10 ;mes
14 Why Build Trust?
15 The Benefits of High Trust Ø individual performance levels are much higher Ø employee engagement higher Ø speed of delivery and produc;vity Ø high level of innova;on Ø significant financial improvement
16 The Cost of Low Trust Ø slower produc;vity (everything takes longer) Ø employee engagement levels much lower Ø people feel disconnected from the organisa;on Ø points scoring becomes important Ø people have less fun Ø It can get personal - blame
17 How Do you Build Trust? Be clear where you can deliver Value and commit to it Deliver what you said you were going to deliver Deliver the first 2 points consistently, over and over
18 Where am I most/ least Trusted? You are always most trusted when you deliver the most value You are always least trusted when you deliver the least value
19 Trust Anchors Team Success
20 Keys To Empowering Teams To Act Clarity Of Purpose Competency Of Skillset Build Trust Communica;on Collabora;on
21 Power of Why
22 Of all the things I have done, the most vital is co- ordina;ng the talents of those who work for us and poin;ng them towards a certain goal. Walt Disney
23 Individual ac>on and commitment to a common goal. That is what makes a team work, a company succeed, a society flourish and a na>on triumph Deloibe, From the Book As One: individual ac;on collec;ve power
24 Keys To Empowering Teams To Act Clarity Of Purpose Competency Of Skillset Build Trust Communica;on Collabora;on
25 Why is Flow Important? Path of Least Resistance ü Produc;vity speeds up ü Accuracy levels improve ü Aben;on levels increase ü Communica;on improves ü You have more Fun ü Feel more connected ü Results improve drama;cally
26 Areas of Trust Innova7on People Service Energised, dynamic and great at gedng things started. Finishing them can be a challenge Passionate, outgoing, great at networking and mee;ng new people. Easily distracted from the task at hand Compassionate, great team player and reliable at gedng things done with the team. Will oeen seek direc;on from others Orderly, systems orientated with a good eye for detail, strong at comple;ng. Can find it difficult to start new things
27 Why is Trust so Important? INNOVATION DYNAMO DETAIL STEEL BLAZE PEOPLE TEMPO SERVICE
28 Talent Dynamics Square
29 Joined Up Team Equa;on Joined Up Team Performance = Value x Leverage
30 Trust is the measure that you are delivering value consistently VALUE TRUST REVENUE LEVERAGE FLOW PROFIT
31 Keys To Empowering Teams To Act Clarity Of Purpose Competency Of Skillset Build Trust Communica7on Collabora;on
32 Levels of Communica;on
33 6 C s To Courageous Conversa;ons
34 Keys To Empowering Teams To Act Clarity Of Purpose Competency Of Skillset Build Trust Communica;on Collabora7on
35 Collabora;on Con;nuum
36 Leadership Posi;ons
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38 It is beier to lead from behind and put others in front especially when you celebrate victory, when nice things occur. You take the front line when there is danger. Nelson Mandela
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