September, 2012 Onojo City

Transcription

1 Report of Survey on the Quality of Life in Onojo City for Non-Japanese Residents September, 0 Onojo City

2 Contents Chapter Outline... Chapter Results... Section Characteristics of respondents... Section Language... 7 Section 3 Local participation... Section 4 Life in Japan... 5 Section 5 Medical service, Welfare... 7 Section 6 Disasters, Emergencies, etc Section 7 Childcare... 3 Section 8 Support from Onojo City Hall... 8 Chapter 3 Future issues... 37

3 Chapter Outline Objective The objective of this survey is to statistically grasp foreign residents opinions on municipal administration, life related tasks and requirements in order to further multicultural urban development. The accumulated data will be used for consideration concerning future municipal government administration. Survey method () Subject As of 8 April 0, foreign nationals residing in Onojo, who were aged 6 and above and did not hold special permanent resident status. () Survey method Distribution and return by mail (3) Survey term 5 April 0 to 3 May 0 (4) Questionnaire English, Korean, Chinese editions and the original Japanese edition* *To those who didn t specify any of the above languages as their chosen language, the English edition was sent. (5) Number of questions: 38 3 Participation () Issued samples 48 () Actual subjects 397* *This is the number of issued samples excluding those that were undeliverable. (3) Returns 8 (4) Return rate 9.7% 4 Presentation method of results () Percentages are based on the actual number of responses. As percentages are rounded to one decimal place, values may not total exactly 00.0%. Further, the sum of individual percentages and the percentage of the sum of actual numbers may not match due to rounding. () Questions and choices may be shortened but always retain their original meaning. - -

4 Chapter Results Section Characteristics of respondents Q What is your gender? No reply 4.% Male 39.8% Female 55.9% Gender 66 female respondents (55.9%) outnumbered 45 male respondents (39.8%) by 6. percentage points. *Note Of all 397 actual subjects (special permanent residents not included) living in Onojo City, 7 are female (54.7%) and 80 are male (45.3%). Q What is your age? 60 s 5.% 50 s 0.% 40 s 3.7% No reply 0.8% Under 0 Under % 0 s 0.3% 0 s 30 s 40 s 50 s 60 s 0% 0% 40% 60% 80% 00% s 30.5% No reply Male Female No reply Age The top three age groups in descending numerical order were thirties, forties and twenties. People aged 6 to 39 accounted for 60.% of all respondents. *Note Of all 397 actual subjects (excluding special permanent residents) living in Onojo City, 9 people were under 0 (.3%), 34 are in their twenties (33.8%), 5 in their thirties (38.0%), 59 in their forties (4.9%), 3 in their fifties (7.8%), in their sixties (.8%) and in their seventies. People aged 6 to 39 accounted for 74.% (94 persons) - -

5 Q3 Which country are you from (nationality)? Peru.5% Australia 0.8% Myanmar.7% Canada.7% Vietnam.7% India.7% Thailand 3.4% U.S.A. 3.4% Indonesia 0.8%.7% England 4.% Columbia 0.8% No reply 0.8% China 4.5% Republic of Korea 0.% Philippines.9% 0% 0% 0% 30% 40% 50% 60% 70% 80% 90% 00% China(49 people) 7.4%.4% 6.% Philippines(4 people) Republic of Korea( people) England(5 people) 40.0% 50.0% 58.3% 60.0% 50.0% 4.7% U.S.A(4 people) 50.0% 5.0% 5.0% Thailand(4 people) 5.0% 50.0% 5.0% Peru(3 people) others(6 people) 33.3% 6.5% 66.7% 34.6% 3.8% Under 40 Aged Aged 60 and older Nationality 4.5% of respondents were from China,.9% from the Philippines and 0.% from the Republic of Korea. Respondents from Asia accounted for 73.7%. Of respondents from China, the Philippines, Republic of Korea, USA and others, more than half were aged 39 and below

6 Q4 How long have you been living in Japan? (Please answer the total length of your stay in Japan) No reply 0.8% Less than 6 months 5.% 6 months - less than year 3.4% More than 0 years 37.3% year - less than 3 years.0% 5 years - less than 0 years 8.6% 3 years - less than 5 years.7% Length of stay in Japan 5.% of respondents had been resident in Japan less than 6 months, 3.4% for 6 to months,.0% for to 3 years,.7% for 3 to 5 years, 8.6% for 5 to 0 years and 37.3% for 0 years and over. Respondents who had been resident in Japan for less than 0 years accounted for 6.8%. Q5 How long have you been living in Onojo City? (Please answer the total length of your stay in Onojo) 5 years - less than 0 years.9% More than 0 years 3.6% No reply 0.8% Less than 6 months.9% 6 months - less than year 5.9% 3 years - less than 5 years 4.4% year - less than 3 years 4.5% Length of stay in Onojo.9% of respondents had been resident in Onojo for less than 6 months, 5.9% for 6 to months, 4.5% for to 3 years, 4.4% for 3 to 5 years,.9% for 5 to 0 years and 3.6% for 0 years or longer. Respondents who had been resident in Onojo for less than 0 years accounted for 85.6%

7 Length of stay in Japan compared to length of stay in Onojo Japan % 3.4%.0%.7% 8.6% 37.3% 0.8% Onojo City 4.9% 7 5.9% % 7 4.4% 4.9% 6 3.6% 0.8% 0% 0% 0% 30% 40% 50% 60% 70% 80% 90% 00% Less than 6 months 6 months - less thanyear year - less than 3 years 3 years - less than 5 years 5 years - less than 0 years More than 0 years No reply Length of stay in Japan compared to length of stay in Onojo 55.9% of people had been resident in Japan for more than 5 years, 43.% for less than 5 years. Regarding Onojo City, 5.5% had been resident for more than 5 years while 73.7% had been resident for less than 5 years. Q6 What is your residence status (visa)? Engineer.5% Skilled Labor.5% No reply 0.8% 7.6% Dependent 5.% Specialist in Humanities/ International Services 5.9% Long-term Resident 4.% Permanent Resident 33.9% Spouse or child of Japanese National 7.8% Student 9.5% Status of residence 9.5% were students. Residents who are likely to stay for longer periods, such as permanent residents or spouses of Japanese nationals, amounted to 55.9%

8 Q7 What is your occupation? Translation, Interpretation.7% Clerical job (Clerical worker, sales, etc., ) 3.4% Disemployed, Administrativ e leave 5.% Teacher, Instructor 5.9% 6.% Operation, Management 8.5% No reply.7% Unemployed (No plan to obtain a job) 9.3% Student 9.5% House work 7.8% Engineer(Researc her, Engineer, etc.,).0% Occupation The largest group of respondents were students accounting for 9.5%, followed by 7.8% stating house work as their occupation..0% were engineers, 9.3% were unemployed without a plan to find work. 8.5% of respondents were engaged in operation or management, 5.9% were teachers or instructors, 5.% were disemployed or on administrative leave, 3.4% had a clerical job and.7% were engaged in translation or interpretation

9 Section Language Q8 About your Japanese language proficiency. Writing 6.0% % 6.0% 3 9.5%.7% Conversation % 38 3.% 4 0.3% 0 8.5%.7% Reading % % % 4.%.5% 0% 0% 0% 30% 40% 50% 60% 70% 80% 90% 00% Excellent Good Little Poor No reply Japanese Characters people can read Kanji 74 Hiragana 85 Katakana 79 None 5 No reply - 7 -

10 Number of people who can read KANJI Canada.4% Vietnam.4% Thailand.4% U.S.A. 4.% Australia.4% Myanmar.4% Peru.4% England.7% Republic of Korea 0.8% Indonesia.4% Columbia.4% 8.% China 55.4% Philippines 8.% Japanese language proficiency A large amount of respondents indicated their Japanese proficiency was Excellent or Good. Conversation was the strongest field, followed by reading and, finally, writing. About 40 % of respondents admitted they had Little or Poor skill in Japanese reading or writing. 85 people (7.0%) stated they could read hiragana, 79 people (66.9%) could read katakana and 74 people (6.7%) could read kanji. However, from the 74 people who could read kanji, 4 were Chinese leaving 33 non-chinese able to read kanji. These 33 represent 47.8% of all 69 non-chinese respondents

11 Q9 Do you have any language(s) you can speak other than Japanese? (Check all that apply) Responded: 7, no response: Chinese Korean English Tagalog Spanish French German Other languages you can speak 65 people (55.%) reported they could speak English, 50 people (4.4%) spoke Chinese, while Korean and Tagalog were named by 4 people (.9%) each. This makes English, Chinese and Korean necessary for supporting foreign residents. As many Tagalog speakers hold Philippine citizenship, it is presumed that they also speak English. Q0 Are you currently studying Japanese? No reply.7% YES 4.4% NO 55.9% Studying Japanese 4.4% were currently studying Japanese while 55.9% weren`t

12 *If the answer to 0 is [yes] (50 respondents) Q0- Where are you studying Japanese? (Check all that apply) Responded: 50, no response: Language School (Japanese Language School) 5 At home (Learning from family) 0 Studying on my own 30 Japanese class of volunteers 9 From acquaintance or friend 4 Method of studying Among the 50 respondents who were currently studying Japanese, 30 people were studying on their own, representing 60% of all respondents. 5 people stated they were studying at a language school, accounting for 0%. Q Do you want to study Japanese in the future? (OR are you planning to continue to study Japanese?) I do not need to study 7.6% 0.8% No reply 5.9% NO 4.% I would like to study if there is a chance 3.% YES 49.% Will to study 49.% responded positively and 3.% said they would study if there was a chance, totaling 8.4% of respondents who were willing to study Japanese

13 *If the answer to is [I want to study] (96 respondents) Q- What kind of Japanese class do you prefer? (Check all that apply) Responded: 93, no response: Beginners Class 6 Intermediate or Advanced Class Where the venue is near my house or work place Class that is helpful for entering school or finding a job 9 Small group class 3 Class that also teaches Japanese culture 36 Reasonable fee 5 8 Expectations concerning studying Of the 96 people who expressed a wish to study Japanese, 49 (5.0%) said they wanted classes near their home or workplace, 48 people (50.0%) indicated they wanted intermediate or advanced classes, 36 people (37.5%) showed interest in classes that also teach Japanese culture and 5 people (6.0%) noted they preferred classes with reasonable fees. Q Did you know that Onojo International Exchange Association is holding a Japanese class at Chuo Community Center? No reply 4.% YES 3.4% NO 64.4% Awareness of the Onojo International Exchange Association s class at Chuo Community Center 3.4% knew about it while 64.4% didn t. - -

14 Section 3 Local participation Q3 Are (were) you involved in any of the community activities? No reply.7% YES 30.5% NO 67.8% Local activities 30.5% reported they were participating in local activities while 67.8% said they weren t. *If the answer to 3 is [yes] (36 people) Q3- What kind of activities are (were) you involved in? (Check all that apply) Responded: 35, no response: Community event (Matsuri festival, Sports festivals, etc., ) 5 Club and/or circle activity Event that involves many non-japanese residents 7 Activity introducing my home country 0 4 Local activities participated in The most common response, given by 5 people, was participation in community events. Under the category others, activities such as volunteer fire department or church activities were named. - -

15 *If the answer to 3 is [no] (80 people) Q3- Why are you not involved in any of the community activities? I am not interested in community activities..5% I do not have time to be involved. 33.8% 7.5% No reply 5.0% I want to be involved but I do not know how. 5.3% Reasons for not participating in local activities The largest group of respondents (5.3%) revealed they wanted to be involved but didn t know how, followed by 33.8% who stated they didn t have time..5% expressed they had no interest in local activities. Other reasons given were; they didn t want to trouble others because of their insufficient Japanese, they couldn t engage because of lack of language skills, they didn t know when activities took place, they had only recently taken up residence in Onojo, etc. 0% said they didn t want to interact with Japanese

16 Q4 Would you like to be involved in any of the following activity using your ability or language skills? (Check all that apply) Responded: 99, no response: Support of translation and/or interpretation 57 Support of language learning 5 Activity introducing your home country s culture. 45 Sports, art or culture event 3 7 Activities you would like to engage in 57 respondents (48.3%) expressed interest in support of translation and/or interpretation. 5 (44.%) would like to support language learning, 45 (38.%) were interested in introducing their country s culture and 3 respondents showed interest in sports, art or cultural events. Other activities mentioned included music and vegetarianism related activities. Q5 If there is a volunteer registration system for translation, interpretation and/or guest teaching at local schools (introducing your home country), would you like to register? No reply 7.6% I do not know 3.% YES 49.% NO.0% Volunteer registration system for introducing your home country, etc. 49.% indicated they would register while.0% said they wouldn t. 3.% were undecided

17 Section 4 Life in Japan Q6 Do you have any worries or difficulties in your daily life? (Check all that apply) Responded: 4, no response: I do not understand Japanese 3 Interactions with the community About work or school About tax or pension About sickness or injuries About housing About information of the city About childcare About disaster or emergency Procedures for immigration or resident status None Worries or difficulties in your daily life The most common concern, named by 35 respondents (9.7%), was disaster or emergency. 3 people (6.3%) identified the inability to understand Japanese as their primary concern. 30 (5.4%) expressed difficulty concerning taxes or pensions and 9 people (4.6%) admitted to being worried about sickness or injury. Excluding the 8 people (3.7%) who claimed they didn t have any worries or difficulties and the 4 who skipped the question, 86 people (7.9%) communicated that they did have worries of some kind. Other worries named were prices are high, even though I try, I can t interact with neighbors, procedures to sign up for telephone or internet connections, etc

18 Q7 When you have worries or difficulties in Japan, who do you talk to? (Check all that apply) Responded: 5, no response: Family 7 Friend from my home country 53 Friend from work or school 4 Embassy or consulate Japanese friend or acquaintance 59 Administrative organ 6 Japanese living in the neighborhood 4 Volunteer group I do not have anyone to talk to 4 Someone to ask for advice Family, named by 7 respondents (6.0%), was the most common response. 59 people (50.0%) said they consulted Japanese friends or acquaintances. 53 (44.9%) referred to friends from their home country and 4 respondents (34.7%) stated they seek advice from friends at work or school. Other answers were the foreign student support center at the university and occasionally there is nobody to talk to. One person (0.8%) said there was nobody to talk to

19 Section 5 Medical service, Welfare Q8 What type of Health Insurance do you have? Responded: 5, no response: National Health Insurance Health insurance of my work place Private health insurance Health insurance of my home country Other health insurance I do not have any insurance Unsure Type of health insurance 08 people (9.5%) reported they had some kind of health insurance. 4 people (3.4%) said they didn t have any health insurance. Q9 Do you have any questions or worries about medical services? (Check all that apply) Responded: 3, no response: I do not understand the service contents It is difficult to describe the medical condition 4 I am not satisfied with the explanation or service at the hospital 8 Health insurance fee and/or medical expense deduction 7 Medical expense is too expensive 3 I was rejected at the hospital I do not understand the hospital system (working hours, etc., ) 9 Nothing in particular 47 4 Questions or worries about medical service 47 people (39.8%) stated they didn t have any particular problems while it is difficult to describe the medical condition, medical expenses are too high and I don t understand the service contents were each named by about 0% of respondents

20 Q0 Do you have any questions or worries about welfare services? (Check all that apply) Responded:, no response: Pension 6 Use of welfare facilities 6 Nursing care Support on physically challenged 5 4 Welfare 3 I do not understand the service 40 Nothing in particular 47 Questions or worries about welfare service 47 people (39.8%) stated they didn t have any particular problems. Excluding the 6 people who gave no answer, 65 people (55.%) said they did have questions or worries

21 Section 6 Disasters, Emergencies, etc. Q What type of disaster or emergency are you worried about? (Check all that apply) Responded: 4, no response: Natural disasters (earthquake, flood, etc.,) 80 Fire 47 Traffic accident 47 Crime 37 Sickness (Infectious disease, contagious disease, etc.,) 3 Terrorism Nothing in particular 4 4 Concern about disasters 80 people (67.8%) marked natural disasters. Fires and traffic accidents were given by 47 people (39.8%) each

22 Q Are you prepared for a disaster? (Check all that apply) Responded:, no response: I know the nearest evacuation site (school, park, etc.,) 8 I have prepared a portable radio, flash light, etc., 6 I have prepared food and water 8 I know how to contact with family during a disaster 3 I have prepared a fire extinguisher 3 I have taken necessary measures to prevent furniture and/or refrigerator from falling. I have prepared clothes, first-aid box, medicines 9 9 I can take valuables immediately when a disaster occurs 4 I alway s keep water in the bath tub 4 I attend emergency drills 6 I have taken earthquake resistance measures on building Nothing in particular 4 5 Preparedness for disasters While 4 people (35.6%) stated they hadn t made any preparations, 70 people (59.3%, excluding those who didn t reply) explained that they were prepared in some way

23 Q3 Do you know about your local emergency evacuation site? No reply 5.% I do, and I know where it is 8.0% I do NO T know 55.% I do, but I do not know where it is.9% Awareness of shelters 8.0% of respondents said that they knew where the nearest shelter was located..9% noted they knew of the site but didn t know its location and 55.% pointed out they didn t even know of the site, resulting in 67.0% who did not know where the nearest shelter was. Q4 What would you do in case of an emergency? (Check all that apply) Responded: 3, no response: I would talk to family or acquaintance 69 I would talk to neighbors 43 I would collect information through TV or radio 55 I would consult with staff at the city hall 35 I would not know what to do 7 Behavior in case of emergency Many respondents explained that they would talk to family or acquaintances, neighbors or get information through TV or radio. 35 people (9.7%) said they would consult with staff at the city hall and people (9.3%) admitted they wouldn t know what to do. - -

24 Q5 What kind of disaster information do you think is necessary in foreign languages? (Check all that apply) Responded: 08, no response: System or laws about security or disaster prevention 8 Survival manuals or pamphlets 55 Daily information on security or disaster Evacuation guidance or broadcasts 4 40 Emergency drills 4 Nothing in particular 4 Information necessary in foreign languages Survival manuals or pamphlets were identified by 55 respondents (46.6%). They are followed by daily information on security or disasters (4 people, 34.7%) and evacuation guidance or broadcasts (40 people, 33.9%). The request for indication signs for shelters in foreign languages are grouped in the category. Q6 What kind of countermeasure against disaster or emergency do you expect from the city? (Check all that apply) Responded: 08, no response: 0 Make a non-japanese resident friendly evacuation site map Distribute survival manuals in foreign languages Inform non-japanese residents about emergency drills Provide guidance or information in foreign languages during a disaster Provide information or counseling service in foreign languages Disaster prevention measures expected from the city 6 people (5.7%) said they wanted evacuation guidance or information in foreign languages during disasters. 58 people (49.%) named evacuation maps that are easy to understand for foreign citizens, 48 people (40.7%) expected distribution of survival manuals in foreign languages, 44 people (37.3%) stated they wanted to be informed about emergency drills and 4 people (34.7%) said they were expecting information or a counseling service in their own language. - -

25 Section 7 Child care *People with children up to the age of 8 (53 人 ) Q7 How many children do you have? 3 or more 7.0% 3.% 50.9% Indonesia.9% Myanmar 3.8% Canada.9% Vietnam 3.8% India.9% Peru 3.8% Thailand.9% U.S.A. 5.7% England 3.8% Columbia.9% Republic of Korea.3% Croatia.9% Uganda 3.8% Philippines 8.9% China 34.0% Number of children 53 respondents stated they had children, which amounts to 44.9% of all participants. Among those with children, 7 had one child (50.9%), 7 had two children (3.%) and 9 said they had three or more children (7.0%). Grouped by nationality, 8 respondents with children were from China (34.0%), 0 from the Philippines (8.9%) and 6 from South Korea (.3%). Q8 How old is your child? (Check all that apply) Responded: 5, no response: years old 7 Elementary school student 8 Junior-high school student High school student and older 3 3 Children s ages 8 people had children in elementary school, followed by 7 people with children no older than 6 years. Parents of junior-high school students and high school students and above were equal at 3 people each

26 Q9 Do you have (or have you had) any difficulties in childcare? (Check all that apply) Responded: 38, no response: I can not find a day care (baby sitter, etc.,) 8 Delivery and/or childcare cost is expensive 9 Health checkup and/or v accination Necessary procedures regarding pregnancy and/or childbirth My child is bullied by other children 5 I do not have anyone to talk to 6 I do not have any communication with other guardians 5 8 Present or past difficulties regarding childcare The most cited problem was health checkup and/or vaccination (cited by people, 0.8%). The second most common answer, named by 9 people (7.0%), was that childbirth and/or childcare expenses were high. 8 respondents (5.%) reported they couldn t find daycare. Furthermore, communication related difficulties, such as; I don t have anyone to talk to or I don t have any communication with other guardians and the human rights related issue my child is bullied by other children were named by about 0% of respondents each

27 Q30 Do you (or your child) have any trouble at school (including day-care, kindergarten)? (Check all that apply) Responded: 8, no response: It is difficult to communicate with teachers 6 I do not understand the system of Japanese school or education 3 My child is having difficulty in communicating with friends 5 My child does not understand Japanese My child does not have any friends 4 My child does not want to go to school My child is bullied at school My child is having difficulties in learning at school 9 Trouble concerning school 3 people (4.5% of people with children) pointed out they didn t understand Japan s education system. Other difficulties named included language related topics, such as it is difficult to communicate with teachers, my child is having difficulty in communicating with friends and my child does not have any friends

28 Q3 Is there anything you want (wanted) to know when you are (were) raising a child? (Check all that apply) Responded: 44, no response: How to receive a Maternal and Child Health Handbook in foreign language Information of day care centers 0 Information of health check-up and/or vaccination 5 Information of childcare circle activities 5 Nothing in particular 3 3 Things you want to know concerning childrearing Of respondents with children, both information on health checkup and/or vaccination and information on childcare circle activities were indicated by 5 people (8.3%) each. Listed in the category others were calls for information on Japan s education system including school related procedures and entrance examinations. 3 respondents (4.5%) noted there wasn t anything particular they wanted to know about

29 Q3 What kind of service do you think is necessary to support childcare or education of non-japanese residents in Onojo City? (Check all that apply) Responded: 47, no response: A place where guardian can consult with someone about childcare or education 6 Support for knowing how child is doing at kindergarten, day care or school 5 Support on medical check-ups and/or medical consultation(consultation, interpretation, accompany, etc.,) Japanese learning support for non-japanese resident children 4 Learning support for non-japanese resident children in mother language 5 Provide a place where guardian and child can meet neighbors 7 Support to understand notices or documents from the school or city 0 Support on various procedures at the city hall(consultation, interpretation, accompany, etc.,) 3 No support is necessary 6 3 Necessary things to support childcare and education Of respondents with children, 0 people (37.7%) identified support to understand notices and documents from the school or the city as necessary. 6 people (30.%) expressed a desire for a place to consult concerning childcare and education, 5 people (8.3%) for support to know how their child is doing at kindergarten, daycare or school and 4 people (6.4%) for Japanese learning support. 6 people (.3%) stated they didn t need any particular support. Excluding the 6 people who didn t give an answer, 77.4% of respondents with children require some kind of support

30 Section 8 Support from Onojo City Hall Q33 Have you had any trouble at the city hall counter? (Check all that apply) Responded:, no response: I did not understand because the staff s explanation was insufficient I did not understand the documents because they were written in Japanese 7 The staff did not understand what I was trying to say Procedure was complicated There were no signs in foreign languages 9 I had no trouble 77 5 Trouble at the city hall 77 people (65.3%) stated they hadn t had any trouble at the city hall. However, it is believed that this number was due to people bringing someone able to speak Japanese for assistance or the city hall staff providing interpretation. Those people who did note trouble said that they hadn t understood the documents because they were written in Japanese, that the staff hadn t understood what they were trying to say, or that they had had difficulties because the staff s explanation had been insufficient

31 Q34 What kind of information do you need from the city hall? (Check all that apply) Responded: 05, no response: Information on public facilities and how to use them 39 Information on resident status 30 Information on events and/or festivals held in the community 46 Information on housing 8 Information on child education 7 Information on childbirth and/or childcare c 0 Information on hospitals and/or medical service Information on employ ment Information on accident and/or disaster 46 Information on pension and/or tax 34 7 Information from the city hall The most frequent responses were information on local events and information on accidents and/or disasters. Both were named by 46 respondents (39%) each. These results indicate both the respondents` enthusiasm to participate in local activities, as well as their anxiety concerning disasters. Overall, these responses make it evident that the city hall s information does not reach foreign residents

32 Q35 What kind of non-japanese resident service should the city improve? (Check all that apply) Responded: 09, no response: Maintenance of municipal housing 36 Provision of living information or consultation in foreign languages 30 Non-Japanese resident friendly childbirth and/or childcare service Non-Japanese resident friendly service at the hospital(sign and services in foreign languages) Post living information in foreign languages on the home page, etc., 3 Special support on child education Strengthen efforts to eradicate discrimination against foreigners(housing discrimination, human right education, human right promotion) 39 Assistance and/or consultation service in finding a job 34 Provide appropriate response during emergency (accident, disaster, etc.,) 4 Direction boards and/or traffic signs in foreign languages Japanese class 3 Activities and/or events that non-japanese residents can participate 4 Seek opinions from non-japanese residents 9 6 Required improvements in city services for foreign nationals Appropriate support in case of emergency and activities and events non-japanese can participate in were named by 4 people (34.7%) each, closely followed by a strengthening of efforts to eradicate discrimination against foreigners, named by 39 people (33.%). Included in others were, the request for an English page for foreigners in the city s public relations magazine and the request for all city employees to receive citizens with compassion accompanied by a smile

33 Q36 Do you think Onojo City is a comfortable city to live in for non-japanese residents? No reply NO 5.%.5% YES 9.4% Ease of living in Onojo 9.4% responded that Onojo is a comfortable city to live in. *If the answer to 36 is [yes] (09 respondents) Q36- Please write the reason below. Responded: 8, no response: 8 Categories of reasons why Onojo is comfortable to live in Living Environment 05 Administration Services 3 Human Rights 3 Communication - 3 -

34 Main reasons why Onojo is comfortable to live in Category Main reason Amount Convenient to live 3 Various services are good 4 Good environment Transport connection and shopping facilities are good 9 Onojo is a very nice town Prices are low 5 Quiet 3 Clean Living Environment There are places to study Japanese culture at City and population aren t too big Onojo is a safe town 9 Got used to living in Onojo Close to workplace/school 4 Because I like Onojo I don t think it is difficult to live in Onojo The climate is nice Citizens morality Close to the metropolitan area City s atmosphere is good Possibility to regularly receive information from the city 3 Opportunities for foreign nationals to express their opinion Administration Services Presence of English speaking city employees City employees are friendly 4 City employees correspond quickly Signs are in foreign languages I can receive the same administrative services as Japanese do Human Rights There is no discrimination Effort is put into education on human rights No problems with communication Communication Presence of places of exchange for foreign nationals and possibilities to consult about personal problems Citizens are friendly 8 It is possible to communicate with citizens in English on at least a minimum level I don t know anywhere other than Onojo - 3 -

35 *If the answer to 36 is [no] (3 respondents) Q36- Please write the reason below. Responded: 3, no response: 0 Categories of reasons why Onojo is uncomfortable to live in Human Rights Administration Services Information Main reasons why Onojo is uncomfortable to live in Category Main reason Amount Human Rights Discrimination Administration Services Don t know how to dispose of garbage Information Don t know which hospital to go to Q37 What do you think Onojo City should do to make it a better city for non-japanese residents to live in? Categories of expectations in Onojo s city hall Administration Services 8 Human Rights 4 Resident status Multicultural Coexistence 9 Safety Security Childcare Education 3 3 Medical Care 5 Housing 4 Languages 6 Environment Evaluation

36 Expectations in Onojo s city hall Category Main reason Amount Information in foreign languages concerning law, education, region, housing, hospitals, child day-care centers, etc. 4 Administration Foreign language guidance and support Services Consulting service for foreign nationals I would like to have newly-married couples put on the priority list for public housing Combating refusal of foreign national dwellers and other occurrences of discrimination Human Rights Increase in efforts to promote education on human rights More concern about employment of foreign nationals Resident status I would like it to be easier to acquire permanent residence Opportunities for Japanese and foreign nationals to interact and events for foreign nationals to take part in Places to learn about Japan s culture and customs Multicultural Coexistence Safety Security Childcare Education Medical care Housing Languages Creation of a pleasant city for both foreign and Japanese nationals Places for foreign nationals to come together Improvement of multicultural consciousness International/culture festivals Courses to improve local citizens understanding of multinational citizens (e.g. International understanding, International cooperation ) Concern for vegetarians (school, restaurants, etc.) Distribution of hazard maps to foreigners Improvement in correspondence in case of emergency Improvement of notifications about emergency drills with regard to foreign nationals Improvement of child day-care centers and in concern for foreign national customers Lowering of educational expenses Improvement in education regarding foreign national children Free medical care for pre-school children It would be nice to have hospitals with nighttime reception nearby Installation of foreign language capable hospitals Hospitals interview sheets and documents in multiple languages Support for foreign nationals moving house 3 Increase of public housing Translation service for documents, menus, etc. 4 Installation of signs displaying foreign languages at public facilities such as shelters 3 Increase in number and location of Japanese classes 3 Japanese classes Education and employment of foreign language speaking personnel Improvement of quality of currently existing Japanese classes

37 Interpreting service for procedures at financial institutions Environment Environmental protection Category Main reason Amount I don t know anything about Japan s laws but I am satisfied with my current life Evaluation I can make use of Onojo s many services, life environment is very good, it is the ideal city for raising children I think Onojo is the best town Onojo is not particularly nice to live in but better than other cities Q38 If you have any comments or requests, please write below Request 6 Comment 9 Evaluation 7 Request Category Main reason Amount Human Rights More concern about problems with employment of foreign nationals. Being a foreigner is often the reason for not even being invited to job interviews. Teachers of the Onojo International Exchange Association s classes don t prepare the lessons sufficiently. The same things are taught for weeks and classes are too easy. Overall it is not satisfying. I think, even attending these classes for a year, doesn t Languages help in acquiring the Japanese language. I would like to see improvements in this area. I would like to know where nearby Japanese classes are held. If the most important things were displayed in English, Japan s rules could be understood by non-japanese. Additionally, I would like to have at least English notifications at train stations and announcements in public transportation. I would like to have information that non-japanese can understand Information concerning the procedure to obtain permanent residence, pension service and health systems and the tax system. Safety Security I would like to have information concerning behavior during possible disasters. Further, to allow me to seek shelter the same way Japanese do, I would like to receive emergency communication. Environment I would like to have more parks. I would like to have foreign language magazines and literature Life available at libraries. I would like it to be easier to find work in Onojo regardless of age. Childcare Education It would be helpful if child-care allowance is increased because educational expenses multiply with the number of children

38 Survey on the Quality Multicultural Coexistence I had trouble answering this survey because it was not available in Spanish. I would like opportunities to be increased where Japanese and non-japanese can interact to facilitate mutual understanding. It would be nice if there were lectures about Japanese culture such as tea ceremony or kimono. Comment Category Main reason Amount I think it would be good if Japanese and non-japanese got on well without political discrimination. To eliminate fear of foreign nationals, relevant education from Human Rights young age is necessary. Japanese children must develop a better understanding of other cultures. I think this will reduce non-japanese children being bullied. Administration Administrative officers ability to speak English is too low. (There is Services nobody who speaks English) Environment Recycling unnecessary plants from gardens would be good I think. Life Survey on the Quality Compared to other cities water and childcare expenses are high. I think Onojo is inhabited by friendly people and it has a nice environment. Even though there is a language barrier, life is not that difficult because citizens are very friendly. Because I understand neither Japanese nor English, responding to this kind of survey is very difficult. Evaluation Category Main reason Amount Administration The reception at the city hall was very friendly. Services I am deeply grateful to Onojo City and its employees. Life Survey on the Quality I like Onojo. I am satisfied. I am thankful that foreign nationals opinions are respected and this survey has been carried out. I think this opinion poll will improve the relation with non-japanese. This kind of poll should be carried out everywhere in Japan. Category Main reason Amount As independence is required in order for a foreign national to fit into a Japanese local community as a foreign national, I don t have any particular opinion or request

39 Chapter 3 Future issues Ⅰ Language About 40% of resident non-japanese are not capable of reading or writing Japanese. This raises the need to translate information material and application forms. Apart from Japanese, the main languages people can use for daily conversation are English, Chinese and Korean. When preparing multilingual information material and application forms, translations into at least these three languages must be done. 8.4% of respondents expressed the desire to study Japanese. About half of them marked Where the venue is near my house or workplace or Intermediate or advanced class as requirements. However, 64.4% of all respondents didn t know that the Onojo International Exchange Association holds a Japanese class at the Chuo Community Center. These figures show that advertisement of Japanese classes needs to be reviewed. According to the comments section, enhancement of classes by the Onojo International Exchange Association is requested. Furthermore many stated an interest in intermediate and advanced classes. The lack of an advanced class and the points above need to be examined together with the Onojo International Exchange Association. Ⅱ Local participation Of the 67.8% of respondents who do not participate in local activities, 5.3% stated they would like to be involved but they didn t know how. This raises the need to reconsider the way information is communicated to foreign residents. Many people stated that they would like to engage in activities such as support of translation and/or interpretation, support of language learning or introducing their home country s culture. As 49.% stated they would register if there were a volunteer registration system, the establishment of such a system must be considered. Ⅲ Life in Japan While some stated they don t have problems or worries in their everyday lives or left the question unanswered, 7.9% admitted they do have problems or worries. Therefore, support for resident non-japanese needs to be reconsidered. Ⅳ Medical service / Welfare To questions about worries concerning welfare and medical services, 39.8% responded Nothing in particular. On the other hand, 33.9% said they didn t understand which welfare services are offered and 7.8% said they didn t understand which medical services are offered. This calls for a review of how information on these topics is communicated

40 Ⅴ Disaster / Emergency Even though 67.8% of respondents are worried about disasters, such as earthquakes or floods, people who haven t made any arrangements for these cases amount to 35.6% while 67.0% don t even know where shelters are located. Many requested multilingual pamphlets about shelters and required actions during disasters and emergencies. Measures must be taken to correspond to these needs. As many respondents expressed the desire to take part in emergency drills, it is necessary to promote participation and to create an environment that makes it easy for foreign citizens to participate. Furthermore, more than half of the respondents requested announcements and guidance in languages other than Japanese in case of emergency, which needs to be assessed. Ⅵ Childcare As many people request notices about medical examinations and vaccinations and information on childcare circle activities, measures should be taken to ensure multi-language information reaches resident foreign nationals. There are many people who don t understand Japan s education system. Furthermore, there are many who desire support to understand documents from schools and the city hall. Thus, measures to respond to this demand need to be devised. Numerous people desire a place of consultation in their native language concerning childcare and education. In response to these, a solution has to be considered in cooperation with adjacent cities, the Onojo International Exchange Association and nonprofit organizations Ⅶ Support from Onojo City Hall While 65.3% of respondents claimed they had no troubles at the city hall, we think this is because many bring someone who speaks Japanese to assist in city hall matters. On the other hand, 4.4% stated, I did not understand the documents because they were written in Japanese. Responses The staff did not understand what I was trying to say and Procedure was complicated amount to 9.3% each making it necessary to improve the city hall service to understand foreign residents needs. The staff s foreign language proficiency has been described as too low and training of personnel capable of dealing with globalization was requested. As many request information in multiple languages on topics concerning local exchange events, festivals, accidents, disasters and usage of public facilities, it is necessary to consider administrative services that satisfy these needs

41 33.% of respondents requested enhancement of education on human rights regarding refusal of non-japanese dwellers and other discrimination. This shows the need to continue this education

42 Report of Survey on the Quality of Life in Onojo City for Non-Japanese Residents September, 0 Published by Culture and Study Section, Onojo City Board of Education Akebono-machi, Onojo City TEL FAX