CROSS USER GUIDE. Global Remittance Service Your Remiitance Hero, CROSS

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Diana Cameron
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1 CROSS USER GUIDE Global Remittance Service Your Remiitance Hero, CROSS

2 Contents I. User log-in II. User Verification III. Remitting IV. Depositing V. Point System VI. Account Management

3 I. User Log-in Membership sign-up verification User profile and agreement Verification process

4 I. User Log-in Membership Sign-up / Verification. Membership Sign-up. Verification verification screen Cross homepage screen Insert verification code Go to Cross s homepage. Sign up located at the top right corner of the homepage. request verification code after inserting your address. Check your for the verification code. If you are unable to receive the , please check your s spam settings. 6 7

5 I. User Log-in User Profile and Agreement. User Profile and Agreement Membership sign-up User agreement Privacy policy 5 6 Check the boxes to agree to the user agreements after inserting the code and password. whether to receive service notification and marketing s and then click create account. Please make sure to read the user agreement and privacy policy. 8 9

6 I. User Log-in. Verification Process User verification screen 5 6 Refer to the next section [II. User Verification] for more details. Finish later and you can look around the homepage before completing the verification process. To actually use the service, all verification processes must be complete. 0

7 II. User Verification Mobile Verification Bank Account Verification ID Doc. Verification 7 8

8 II. User Verification Mobile Verification. Mobile Verification Cross homepage screen My Page screen my page at the top right of the homepage. verification setting from the tab at My Page. 5

9 II. User Verification Mobile Verification / Bank Account Verification. Mobile Verification. Bank Account Verification [Web 발신 ] [Cross] Mobile Verification Code : 56 Bank account verification screen SMS containing verification code (hongsungjin) Bank account verification complete screen Mobile verification screen Select Country and Enter mobile information. Fill out bank name account number account holder birthdate gender Get code verify bank account. Enter verification code received via SMS. Resetting mobile verification also requires ID document re-verification Re-setting bank account verification also requires ID document re-verification. 6 7

II. User Verification ID Document Verification.

verification SUNGJIN HONG ID document upload screen [Web 발신 ]

Successful ID document verification [Web 발신 ] [Cross] ID

10 II. User Verification ID Document Verification. ID Document Verification Example of ID doc. verification SUNGJIN HONG ID document upload screen [Web 발신 ] [Cross] ID veridication is complete. Successful ID document verification [Web 발신 ] [Cross] ID verification is rejected. Please try again ID verification step. Reason. Failed ID document verification Indistinguishable ID documents have a higher chance of being rejected for verification. ID document verification screen upload ID document. open after selecting the ID document file for upload. 8 9

11 II. User Verification. ID Document Verification SUNGJIN HONG ID document verification screen ID document verification request complete screen Fill in the English name exactly as it appears on the passport. Select Korean/non-Korean submit after filling in the correct address. It may take up to business day to complete ID document verification. 0

12 III. Remitting 5 Inputting Remittance Amount Inputting Recipient Information Checking Remittance Details Completing Remittance Request Remittance History 6 9 0

III. Remitting Inputting Remittance Amount. Inputting Remittance Amount Cross homepage screen 5 Remittance screen Remitting money Go to Cross s homepage. https://crossenf.

13 III. Remitting Inputting Remittance Amount. Inputting Remittance Amount Cross homepage screen 5 Remittance screen Remitting money Go to Cross s homepage. Log-in and then click send. 5 6 Input the amount to send. Select the receiving country. Decide whether to use points, and 5 state the amount. next after checking the receiving amount, fees, and deposit amount. 5

14 III. Remitting Inputting Recipient Information. Inputting Recipient Information Remittance screen Remittance screen Checking remittance history Input bank name, bank account number, and account holder name. ing Recent will display Recipient`s bank, Bank account number, Input first name and last name of the recipient. and name. Input recipient s phone number after selecting the appropriate country code. send after inputting the address, Residential region, residential address, postal code and purpose of remittance. Inaccurate recipient information may lead to cancelled remittances or errors. 6 7

15 III. Remitting Inputting Recipient Information / Checking Remittance Details. Inputting Recipient Information. Checking Remittance Details Remittance screen Remittance screen Registering one-click recipient accounts Register one-click recipient accounts by clicking Register one-click Check again whether the remittance information is correct. account after inputting recipient information. Check the box to agree to the User Agreement and remittance details. Get code and input the code received via SMS. confirm. Registering one-click recipient accounts can make remittances much easier and faster. 8 9

16 III. Remitting Completing Remittance Request / Remittance History. Completing Remittance Request 5. Remittance History Remittance screen Cross homepage screen / Remittance history screen Deposit the appropriate funds according to the deposit amount, bank, Go to Cross s homepage. and account number. Sign up and then click remittance history at the top of the screen. Displayed transactions are sorted by recent dates. According to deposit and remittance status, transactions are displayed as Remittance will be cancelled if the depositing amount does not match the requested amount. [deposit pending], [deposit expired], [requested], [processing], and [complete]. Awaiting deposit = awaiting deposit for sending money Processing = remittance is in progress Deposit expired = deposits cannot be made due to timeout Complete = money has been received 0 Requested = bank withdrawal has been requested

17 IV. Depositing How To Deposit

bank, account number, and account holder is correct Make sure to

Example KB Bank mobile banking Run the installed mobile

Insert the receiving bank name and receiving account number.

18 IV. Depositing How To Deposit. How To Deposit Remittance screen ④ Double check the depositing bank, account number, and account holder is correct Make sure to deposit funds from your registered bank account. Example KB Bank mobile banking Run the installed mobile application. After logging in, transfer money. Insert the receiving bank name and receiving account number. Available deposit methods = bank teller/atm/internet or mobile banking Unavailable deposit methods = rd party payment apps (Toss, KakaoPay, etc.) 5

19 IV. Depositing How To Deposit. How To Deposit 5 6 Example KB Bank mobile banking 5 Insert the 5 transfer amount. 6 6 confirm after inserting all other Remittance status will be changed to requested once all depositing processes are complete. information. 6 7

20 V. Point System How to use points Point Balance Recommender Registration 0

com send after logging in. Check your Available points when entering your remittance amount.

21 V. Point System How to use points. How to use points Cross homepage screen Remittance screen Go to Cross s homepage. send after logging in. Check your Available points when entering your remittance amount. After clicking use points, input the amount points to be used. Points can be used like money when remitting money. They apply only to fees, and cannot be used in excess of the total fees. 0

22 V. Point System Point Balance. Point Balance Cross homepage screen Points screen Go to Cross s homepage. points to see the details of point earnings and usage. history after logging in.

V. Point System Recommender Registration. Recommender Registration Cross homepage screen My page screen Go to Cross s homepage. https://crossenf.

23 V. Point System Recommender Registration. Recommender Registration Cross homepage screen My page screen Go to Cross s homepage. Check how many points are available for use. my page after logging in. Referrals/Vouchers. Points can be used like money when remitting money. They apply only to fees, and cannot be used in excess of the total fees. 5

code to give to others when giving recommendations.

24 V. Point System Recommender Registration. Recommender Registration Check MY code, a unique personal code to give to others when giving recommendations. If you have been recommended by another Cross user, insert and register 5 Register a referral code. 6 7

25 VI. Account Management Retrieving Password 50

screen Email verification screen Go to Cross s

log-in at the top right corner of the homepage.

26 VI. Account Management Retrieving Password. Retrieving Password Cross homepage screen Log-in screen verification screen Go to Cross s homepage. forgot password. log-in at the top right corner of the homepage. Insert your registered address. 5 send an

Email verification screen Password setting screen 6 7 Check

Insert verification code and then click verify.

27 VI. Account Management Retrieving Password. Retrieving Password Confirm verification code verification screen Password setting screen 6 7 Check your for verification code. Insert verification code and then click verify. 8 9 Insert new password. change password. If you are unable to receive an , please check your spam mail settings. 5 5

28 Please contact our customer service center for questions related to our service. C/S center phone number: C/S center address:

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