2017 Citizen Satisfaction Survey City of Shawnee, Kansas

Transcription

1 2017 Citizen Satisfaction Survey City of Shawnee, Kansas Presented by March 2017

2 ETC Institute A National Leader in Market Research for Local Governmental Organizations helping city and county governments gather and use survey data to enhance organizational performance for more than 30 years More than 2,150,000 Persons Surveyed Since 2006 for more than 900 cities in 49 States 2

3 Agenda Purpose and Methodology Bottom Line Upfront Major Findings 2 Summary and Conclusions Questions 3

4 Purpose To objectively assess citizen satisfaction with the delivery of major City services To compare the City s performance with residents in other communities regionally and nationally To measure trends from previous survey To help determine priorities for the community 4

5 Methodology Survey Description seven-page survey; asked many of the same questions from previous surveys 3 rd citizen satisfaction survey administered for the City Method of Administration by mail, online and phone to a random sample of City residents each survey took approximately minutes to complete Sample size: goal number of surveys: 400 goal far exceeded: 653 completed surveys demographics of survey respondents accurately reflects the actual population of the City Confidence level: 95% Margin of error: +/- 3.8% overall 5

6 Location of Survey Respondents Good representation throughout the City Shawnee 2017 Citizen Satisfaction Survey 6

7 Bottom Line Up Front Residents Have a Very Positive Perception of the City 96% rated the City as an excellent or good place to live 94% rated the City as an excellent or good place to raise children The City Is Moving in the Right Direction Satisfaction ratings have increased or stayed the same in 68 of 80 areas since 2015; increased or stayed the same in 55 of 80 areas since 2012 Satisfaction with City Services Is Much Higher in Shawnee Than Other Communities The City rated above the Kansas-Missouri Average in 54 of 56 areas, and above the U.S. Average in 52 of 56 areas Overall Community Priorities Over the Next 2 Years: Maintenance of City Streets Enforcement of City Codes and Ordinances Flow of Traffic and Congestion Management 7

8 Major Finding #1 Residents Have a Very Positive Perception of the City 8

9 88% of Residents Are Very Satisfied or Satisfied with the Overall Quality of Life in the City; Only 3% Are Dissatisfied 9

10 Satisfaction Is High for All City Services 10

11 Over 90% of Residents Rated the City as an Excellent or Good Place to Live and Raise Children 11

12 Overall Quality of Life in the City Legend Mean rating on a 5-point scale All areas are in BLUE, which indicates that residents in all parts of the City are satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied No Response ETC INSTITUTE 12

13 Major Finding #2 The City Is Moving in the Right Direction 13

14 14 Significant Increases From 2015: Significant Decreases From 2015: 14

15 15 Significant Increases From 2015: Significant Decreases From 2015: 15

16 16 Significant Increases From 2015: Significant Decreases From 2015: 16

17 17 Significant Increases From 2015: Significant Decreases From 2015: 17

18 18 Significant Increases From 2015: Significant Decreases From 2015: 18

19 19 Significant Increases From 2015: Significant Decreases From 2015: 19

20 20 Significant Increases From 2015: Significant Decreases From 2015: 20

21 21 Significant Increases From 2015: Significant Decreases From 2015: 21

22 22 Significant Increases From 2015: Significant Decreases From 2015: 22

23 Major Finding #3 Satisfaction Levels in Shawnee Are Significantly Higher than the Regional and National Averages in Most Areas 23

24 Significantly Higher: Significantly Lower: 24 24

25 Significantly Higher: Significantly Lower: 25 25

26 Significantly Higher: Significantly Lower: 26 26

27 Significantly Higher: Significantly Lower: 27 27

28 Significantly Higher: Significantly Lower: 28 28

29 Significantly Higher: Significantly Lower: 29 29

30 Significantly Higher: Significantly Lower: 30 30

31 Significantly Higher: Significantly Lower: 31 31

32 Significantly Higher: Significantly Lower: 32 32

33 Major Finding #4 Top Community Priorities 33

34 Overall Priorities: 34 34

35 Maintenance Priorities: 35 35

36 Parks and Recreation Priorities: 36 36

37 Emergency Services Priorities: 37 37

38 Summary Residents Have a Very Positive Perception of the City 96% rated the City as an excellent or good place to live 94% rated the City as an excellent or good place to raise children The City Is Moving in the Right Direction Satisfaction ratings have increased or stayed the same in 68 of 80 areas since 2015; increased or stayed the same in 55 of 80 areas since 2012 Satisfaction with City Services Is Much Higher in Shawnee Than Other Communities The City rated above the Kansas-Missouri Average in 54 of 56 areas, and above the U.S. Average in 52 of 56 areas Overall Community Priorities Over the Next 2 Years: Maintenance of City Streets Enforcement of City Codes and Ordinances Flow of Traffic and Congestion Management 38

39 Questions? THANK YOU!! 39