Tenant Services Committee

Transcription

1 July 20, 2018 Page 1 of 6 The ( TSC ) of Toronto Community Housing Corporation ( TCHC ) held a public meeting on July 20, 2018, in the Main Floor Conference Room, 931 Yonge Street, Toronto, and by teleconference, commencing at 12:22 p.m. TSC Directors Present: TSC Directors Absent: Management present: Linda Jackson, Chair Councillor Frank Di Giorgio Debbie Douglas (by teleconference) Ubah Farah (by teleconference) Brian Smith (by teleconference) Councillor Michael Ford Amanda Coombs (on leave of absence) Ismail Ibrahim, General Counsel and Corporate Secretary Graham Leah, Vice President, Asset Management Kathy Milsom, President and Chief Executive Officer Cynthia Summers, Commissioner of Housing Equity A quorum being present, the TSC Chair called the public meeting to order and Ms. Sonia Fung served as recording secretary. DEPUTATIONS Deputations were received at the meeting from the following persons: Item 2C: Anita Dressler; Item 2D: Miguel Avila-Velarde; and Item 3: Cathy Birch and Rosemary Frei. ITEM 1 CHAIR S REMARKS The Chair welcomed Ms. Debbie Douglas, Mr. Brian Smith and Ms. Ubah Farah to the TSC.

2 July 20, 2018 Page 2 of 6 ITEM 2A APPROVAL OF PUBLIC MEETING AGENDA Mr. Smith and, the TSC approved the public meeting agenda. ITEM 2B DECLARATION OF CONFLICT OF INTEREST The Chair requested members of the TSC to indicate any agenda item in which they had a conflict of interest, together with the nature of the interest. None were declared. ITEM 2C CONFIRMATION OF TSC APRIL 6, 2018 PUBLIC MEETING MINUTES The TSC had before it the draft minutes for the public meeting held on April 6, Ms. Dressler deputed the item. Copies of written deputation from Ms. Dressler were distributed to members of TSC at the meeting. ITEM 2D Ms. Farrah and, the TSC confirmed the above-captioned minutes without amendment. BUSINESS ARISING FROM THE PUBLIC MEETING MINUTES AND ACTION ITEMS UPDATE Mr. Miguel Avila-Velarde deputed the item. Ms. Douglas and, the TSC received the report for information. ITEM 2E INTERNAL AUDIT REPORT: TENANT PARKING CHARGES MONITORING (BIFAC: ) TSC: Ms. Farah and, the TSC received the report for information.

3 July 20, 2018 Page 3 of 6 ITEM 2F 2017 TENANT SURVEY ACTION PLAN UPDATE TSC: ITEM 3 Ms. Farrah and, the TSC received the report for information. UPDATE ON OMBUDSMAN REPORT ON PRIORITY TENANT TRANSFERS TSC: The TSC had before it the above-captioned report (TSC: ). Ms. Birch and Ms. Frei deputed on the item. Copies of written deputation from Ms. Birch were distributed to members of TSC at the meeting. The TSC and Management discussed the report and the following points emerged. Management thanked staff for the assistance and dedication to bring this project to success. Management also thanked tenants and project partners, with specific mention of RPath, for their assistance and consultations. Management is confident that timelines will be met and current service levels will be maintained. Management will continue to provide progress updates to the TSC. The initial volume of applications received exceeded expectation. Additional resources have been brought in to supplement the ones that will be permanent to ensure timelines are met as set out in the process. Communication campaigns will continue to familiarize the tenants (including those on the previous transfer list) with the new priority transfer process. Ms. Douglas and, the TSC received the report for information and recommend that the report be forwarded to the TCHC Board of Directors.

4 July 20, 2018 Page 4 of 6 ITEM 4A OFFICE OF COMMISSIONER OF HOUSING EQUITY ( OCHE ) REVIEW TSC: The TSC had before it the above-captioned report (TSC: ). The Commissioner of Housing Equity ( Commissioner ) provided background information on OCHE and its 2017 status. ITEM 4B Mr. Smith and, the TSC received the report for information. REPORT ON THE LOSS OF SUBSIDY ( LOS ) AUDIT AND REPORTING PROCESS TSC: The Commissioner presented the above-captioned report and answered questions from the TSC. The following points emerged. It was noted that the workload is high. There is a duplication of resources at OCHE and TCHC. Elimination of the monthly LOS audit process will not pose any risk for tenants as tenants with LOS would end up at OCHE due to arrears. Mr. Smith and, the TSC adopted the report and recommended the Board of Directors to: Approve the Commissioner s request to amend the Commissioner s mandate to allow the elimination of the monthly LOS audit process and resulting LOS Report. ITEM 4C OCHE QUARTERLY UPDATE (Q1-2018) TSC: ITEM 4D OCHE QUARTERLY UPDATE (Q2-2018) TSC: The Commissioner presented the above-captioned reports and answered questions from the TSC. The following points emerged: A new website ( was launched. From July 2017 to date, there was an increase of about 41.7% in website traffic.

5 July 20, 2018 Page 5 of 6 In May 2018, a tenant satisfaction survey for tenants had been distributed to all tenants referred to OCHE and available on the website. To date, the results have been positive. Arrears and referral processes are going well, and breached OCHE brokered Local Repayment Agreements have decreased in number. The Early Resolution Officers at the OCHE are at a full complement. ITEM 5 ON MOTION DULY MADE by Ms. Farrah, seconded by Ms. Douglas and, the TSC received the reports for information. COMMUNITY SAFETY BROADER DAN HARRISON COMMUNITY PILOT TSC: The Senior Director, Community Safety Unit, presented the abovecaptioned report and answered questions from the TSC. The following points emerged: Management commented on various initiatives across the portfolio to reduce anti-social behaviours impacting quality of life and thereby improving community safety. Management noted that the broader Dan Harrison community pilot project will commence in September. In response to the Tenant First resolutions by City Council, a safety pilot is also being established at 145 Strathmore. It was noted TCHC also partners with Toronto Fire Services, the City of Toronto and their Crisis Response Team, in support for the tenants. Ms. Douglas and, the TSC received the report for information.

6 July 20, 2018 Page 6 of 6 TERMINATION The TSC resolved to terminate the public meeting at 2:07 p.m. Secretary Chair,