Motion by Alison and second by Beth to approve the minutes of the August 6, 2014 Executive Committee meeting. There was no discussion.

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1 MUG Executive Committee Minutes November 5, 2014 Alison Herndon, Service Bureau Representative >$425 Millon Latisha Moore, MUG Staff, O Dell Group Management I. Call to Order Brad called the meeting to order at 4:00 p.m. II. Approval of Minutes Motion by Alison and second by Beth to approve the minutes of the August 6, 2014 Executive Committee meeting. There was no discussion. III. The group discussed the method of approving future minutes. It was decided that it could be handled by . Johnny sends out his copy, corrections or additions per the committee, onto FIS for review with the final to board. IV. Bylaw Changes A recommendation was made by Johnny to add a Vice chairman and elect that position this year for a two (2) year term. The Vice Chairman would serve as Chairman in the final year. The motion further stated to keep existing chairman (Brad Grant) for additional year and to remove the Past Chairman position. Alison seconded the motion and the motion passed. Bylaws are to be rewritten with these changes, including a replacement, if needed. Jay and Beth motioned to allow the Secretary/Treasurer position the ability to hold two consecutive terms, if elected. V. Other Brad feels that conference is in really good shape at this point due to the Committee s work to date. Mobile app Kim has looked at other apps and wasn t impressed. For our price point, our existing (Core Apps) seems fair and may have new features added. Kim will be meeting with them to discuss additional features and discuss contract. Recruitment and retention Brad encouraged us to reach out to vendors but not forget to encourage and thank our existing ones. Keep Kim posted in order to send out brochures and other information. Ecommerce Alison stated the website was getting closer to being up-to-date. Kim is still working on many areas. There was discussion on members who haven t paid dues and when to deactivate them from the website and removed them from member list. April 1 of each year was decided. It was decided by the group to stop the forums it s an additional cost and is not being used. Kim is to review any contract that may exist before ceasing forums. Communications Shelley is in the process of using the information received from Kim to develop a communications plan with detail of all communications (when, why and to whom) sent by MUG. Contracts Jay nothing to report. Kim is still has contracts to get to him. VI. Treasurer s Report Johnny Greene reviewed September 30, 2014 financials with the group (fiscal year end). All payments for past year have been paid.

2 VII. Financial Policy The group discussed and approved amendments to the Financial Policy with Beth and Alison making the motions. VIII. Subgroups MOSUG: Alison mentioned several MOSUG items 1. Xyquad is no longer supporting MISER Clients (company appears to be out of business). Those clients are moving to MISER BA. 2. There were complaints regarding MISER BI conversion issues for former URSA service bureau clients. CUMUG & NEARMUG: 1. Jay mentioned ACI printing problems with teller totals were discussed in CUMUG and NEARMUG. 2. The CUMUG call discussed Cohesion Lite not working properly (appears to have been resolved). 3. Workflow servers locking up with a few FI s. IX. OGM Update Kim went over hotel options for 2018 and For our February meeting, the group decided to stay with Hilton LBV on Tuesday and Royal Pacific on Wednesday. X. Additional Business There was no old or new business to discuss. XI. Adjournment Chairman Grant adjourned the meeting at approximately 8:15 p.m. Respectfully, Johnny Greene Secretary/Treasurer

3 MUG Executive Committee Minutes November 6, 2014 FIS Office, Maitland, FL Alison Herndon, Service Bureau Representative >$425 Million Pat White, Partner Relationship Executive, Unisys Corporation (via phone) Various key FIS representatives took part - Jerry Nissen, Genna Krecicki, John Culver and Rachel Landrum. I. Opened at 9:00 a.m. II. Business Update Jerry Nissen gave an update on MISER Desktop. 1. The current Xyquad users are moving to BA and then on to DeskTop due to a discontinuance of the Xyquad product. 2. FIS is having success with DeskTop in pilot institutions and is pleased. 3. Conversion is fairly easy from BA to Desktop with just ½ day training, at most. 4. Wings FCU has 1.5 version of DeskTop and going live by November month end. 5. The message to users regarding DeskTop is to be patient it s going well and should be available by middle 2015 (version 2.0 will sit on top of the MISER release as was always intended). 6. At present, infrastructure for support is not complete to handle users that may want to install DeskTop 1.5 in a test region 7. Back office is not supported, in version 1.5. The 2.0 version will provide that area. 8. FIS will contract with outside vendor to supplement implementation staff when version 2.0 is available. 9. Brad encouraged integration ability in DeskTop (Developer kit). Security PCI 3.0 was recently introduced. FIS reviewing presently with selfevaluation and a plan for remediation. Voltage has been selected for data encryption (data at rest). This is to be a focus for Client support statistics for 14.1 show positive results. Cases were 40% reduced from to This is a good trend that FIS will strive to continue. FIS will continue to focus on regression testing which is believed to have made this impact in case reduction. The open cases are the lowest since Rachel commented on releases appearing minimal to users but there is quite a bit in the background. Future clients want complete systems now not so much best of breed interfaces. With Cohesion, best of breed is still available. Brad mentioned that it appears that MISER is not signing new clients. Rachel responded that she has reviewed other vendor s core sales. Those sales do not appear to always be natural sales as many are moves within a vendor s own client base from one platform to another. She felt that some of those sales had little forethought of the impact to those particular vendors future plans. She will hold FIS MISER s roadmap of the product s future up to any of those decisions. Brad questioned layoffs and financial stability. Rachel informed the committee that MISER has the largest assets of the 6 FIS cores. MISER will be here. The existing clients contracts are not generating higher revenue for various reasons. The game plan is to repackage the brand, offer quality support services and interfaces and, thereby, generate new business and enhance additional business.

4 Rachel did offer her continued support of the MISER Users Group both financially and with availability of staff. There is no push on FIS s behalf to merge the MUG group meeting with InfoShare. III. Subgroups MOSUG Alison reported on URSA to BI for service bureau clients. The complaint of speed of service is common among the new users. Jerry responded that additional servers were being certified to help in this matter and he would further review it. Joan Roche (MOSUG chairman) has been visiting data centers and shared this in the call. Jerry stated that clients can contact their SAM to schedule these trips, if they desire. The 2014 In-Depth Conference was mentioned by Joan Roche to the MOSUG group. Jerry will get more information regarding this and follow up the MUG EC. CUMUG Jay reported that users of Cohesion Lite were having issues with the update and communications were not good. John Culver reported the problem has been resolved with Cohesion Lite. IV. FIS Loyalty Updates Nikki Sunn went over YTD survey results with the group. Brad asked that she provide year-end results in our February meeting. V. FIS Product Demo Enterprise Governance, Risk Management and Compliance Solutions - Allan Cuttle gave the group a demonstration of the Early Risk Management software solution. It is a scalable product that helps FI s centrally address and identify risks. VI. YTD Unisys Update Pat White (via phone) Unisys is looking for a new CEO. The present CEO, Ed Coleman, leaves The sales of the FS600 have gone well. There are no new MISER clients yet but quotes have been given. Pat shared that she foresees the continued support by Unisys and Burroughs of MUG. VII. May 2015 planning Jerry suggested changes. His staff was unclear regarding the MISER administrator class. He also researched the previous loan and deposit forgotten features sessions. Those appeared to have been a review of past releases. It was decided it was not in the best interest to devoted FIS staff to such a review. The committee decided to find replacements for those sessions. VIII. Adjournment Chairman Grant adjourned the meeting at approximately 5:30 pm.

5 MUG Executive Committee Minutes November 7, 2014 FIS Office, Maitland, FL Alison Herndon, Service Bureau Representative >$425 Million Various key FIS representatives took part as necessary - Jerry Nissen, and Genna Krecicki I. Call to Order Chairman Brad Grant called the meeting to order at 9:15 a.m. FIS key personnel took part as necessary. II. Annual Conference Planning Adjustments were made to sessions based upon Jerry s comments from the previous day. Make sure to add the First Award to the communication schedule It was decided to get matching shirts for the EC to wear Monday and Wednesday of annual meeting. Will hold a Fun Run/Walk on Tuesday evening prior to the annual party that will benefit juvenile diabetes. Participants will be asked to raise money for this cause. Checks are to be made out to American Juvenile Diabetes. III. Other The group was reminded that the February meeting will start on Tuesday in order to visit hotels. Jay will reserve a van for group use. Each member is to arrive by 2:00 pm February 3, IV. Adjournment Chairman Grant adjourned the meeting at 12:00pm.