(secrron 4(lxbl(il. The District. Consumer. KARWAR, of Karnataka Consumer. Disputes

Transcription

1 1 Government of Karnataka UTTAR KANNADA DISTRICT CONSUMER DISPUTES REDRESSAL FORUM. M.G. ROAD. OLD A.C OFFICE COMPOUND, KARWAR Telep.hone No.OB add: CHAPTER 1 ORGANISATION. FUNTIONS AND DUTIES (secrron 4(lxbl(il sl. No. organization Address Functions Duties 1 The Uttar Kannada District Disputes Redressal Forum, Karwar M.G.Road, Old AC Office compound, Karwar, Uttar Kannada The District Disputes Redressal Forum, KARWAR, of Karnataka Disputes Redressal State Commission and District Forum Services is functioning from 1992 under chapter III of the Protection Act The main object and duty of the Forum is to redress the consumer grievances within stipulated period and without following any lengthy procedure.

2 2 CHAPTER.2 The Powers and Duties of its officers and employees (Section 4(lXb)(ii)) The powers and duties of the President, Members, Officers and employees of the District disputes Redressal Forum, KARWAR as per the Act and work distribution order issued by the State Commission are as follows:- s1. No. office / employee 1 The Uttar Kannada District Disputes Redressal Forum, Karwar Post Hon'lcle President Powers A person who is, or has been or is qualified to be a District Judge, who shall be the President of the District Forum under Section 10 (1) (a) of the C.P.Act Duties The President of the District Forum shal1 discharge the quasijudicial work under section 11, t2,i3,14 25 & 27 of the Protection Act, The President of the District Forum shall exercise the financial powers vested to the Division leve1 officers. The post of the President is tenure post for period of 5 years from the date of appointment or up to the age of 65 years whichever is earlier. 2 Member TWo Members one of whom shall be woman who shall be appointed as per section (10) (1) (b) of the C.P. Act. The members of the District Forum shal1 discharge the quasi judicial work along with the President of the District Forum, under sec.11, 12, 13, &,27 of the C.P. Act.

3 3 The posts of the members are tenure posts for period of 5 years from the date of appoint or up to the age of 65 yea.rs whichever is earlier. J Asst. Registrar - cum-asst. Admin. officer One post The Asst. Registrar cum Asst. Admin. Officer is to discharge the duties of drawing and Disbursing officer. The Asst. Registrar cum Asst. Admin. Officer is to carry out the direction issued by the President as well as the District Forum Bench. 4 Sheristedar One post Sheristedar is nothing but Manager of the office. The Sheristedar shall discharge the work of over all supervision on Accounts, Filing, 5 First Division Asst. One post Disposal, preparing statements, pay bills and other work entrusted by the President of the District Forum and Asst. Registrar cum Asst. Admin. Officer of the Forum. The First Division assistant sha-ll discharge the duties of the Bench clerk, pending clerk and any other work entrusted by the District Forum.

4 4 6 Second Division Asst. 7 Stenographers One Post The Second Division Asst. shal1 discharge the duties of Inward and Outward, Indexing of the disposed of files, record keeper, librarian and any other work entrusted by the District Forum. Two posts The stenographers shall discharge the duties of taking dictation of Judgments at Court hall and chambers of the President and Members of the District Forum. Transcription work through computer, recording deposition at Court hall through computer and any other work entrusted by the President, Members, Asst. Registrar cum Asst. Admin. Officer. 8 Driver One post The driver shall drive the vehicle and any work entrusted by the District Forum (if any) 9 Peon Three posts One Peon is attached to the President of the District forum and court hall. One Peon is attached to the Office of the District Forum. One Peon is to do the work of night watchman or any other work entrusted by the Forum.

5 5 CHAFTER.3 Procedure followed in decision making process (Section 4(lXb[iii)) Activity The main object and duty of the District Forum is to redress the consumers grievances free of cost Desc ripti on Decision Making Process The District Disputes Redressal Forum, KARWAR, of Karnataka Disputes Redressal State Commission and District Forum Services is constituted under the (Central Act No.68 of 1986) Protection Act, 1986 to redress the grievances of the consumers and following the procedures laid down in the consumer Protection Act, 1986 under section ll, L2, 13, 14, 25 & 27 of C.P. Act Designation of final decision authority There is one Bench presided over by Honble President and Members The Hon'ble President has the overall administrative control of the District Forum service

6 6 CHAPTER -4 Norms set for the discharge of functions (Section +(t)(b)(iv)) S l. N o Functions / Service 1 The main object of the District Forum is to redress the consumer S grievance s free of cost Norms standards of perofrmance set The consu.mer Protection Act and Protection Regulations framed by the National Disputes Redressal Commission and Karnataka Protection Rules Time frame Since the proceedings before the District Forum is of Judicial nature. The Norms for discharge of the functions of the District Forum are available in the consumer Protection Act and Protection Regulations and Karnataka Protection Rules Reference document prescribing the norrns (Citizen's Charter, Service Chapter etc.,) The consumer Protection Act and Protection Regulations framed by the National Disputes Redressal Commission and Karnataka Protection Rules

7 7 CHAPTER.S The Rules, Regulations, Instructions, manuals and records for discharging its functions please provide list and gist of rules, Regulations, Instructions, manuals and records held by public authority or under its control OR used by its employees for discharging functions in the following format (Section +( t) (b) (v)&(vi)) 1. The Protection Act The Karnataka Protection Rules The Protection Regulation and other rules for establishment of consumer forum. 4. Karnataka Civil Service Rules 5. Karnataka Financial Code & K.T.C. & M.C.E. CHAPTER.6 Categories of Documents held by the public authority under its control. (Section a(1xb)v(i)) Provide information about the official documents held by the public authority or under its control 1. Complaint Register, 2. Execution Appl. Register, 3" MiscellaneousPetitionregister, 4. Record room index register, files pertaining to complaints 5. Monthly disposal register 6. Pay acquaintance roll, 7. Cash book, 8. D.C. Bill registers, 9. Legal Aid A/c Register, 10. Case Fee register, 1 1. Certified fee register, 12. RTI fee register, 13. Register of RTI applications to PIO 14. Register of RTI applications to Appellant Authority 15. Outwards & Inward Register, 16. Stamp register,

8 8 17. Attendance register, 18. Casual leave register, 19. Furniture register, 20. Library register, 21. Service registers and files pertaining to above registers etc., [Annexure A & B enclosed separately] CHAPTER.T Arrangements for consultation with, or representation by, the members of the public in relation to the formulation of policy or implementation thereof:- (Section a(1xb)viii) Describe Arrangements by the public authority to seek consultation/participation of public or its representatives for formulation and implementation lmplemen of o policies: S1. No. Functions/ Arrangements Arrangements Service for consultation for consultation with, or with, or representation of representation of public in public in relation with relation with policy implementation formulation District Forum which is constituted under the provisions of the Protection Act Only the consumers or the aggrieved parties shall approach these services.

9 9 CHAPTER.S Boards, Councils, Committees and other bodies constituted as part of public authority (Section +( 1 )(b) (v) (iii) Please provide information on Board"s, Councils, Committees and other bodies related to the public authority in the following format Composition Powers Whether its Functions meetings open to public/ minutes of its meetings accessible for public No boards, coultcils, committees and other bodies are functioning Name of Boards, Councils, Committees etc under the services of District Forum.

10 10 CHAPTER.9 Directory of officers and, employees (Section 4(lXbxix)) Please provide information of officers and employee working in different units or officers at different levels and their contacts Sl.No. oflicers and employee 1. Shri. D. Vishweshwara Bhat, (OOD to DCF Mangalore) AND Smt. Sunanda (OOD from DCF Haveri) 2. Sri. Raju N. Metri (OOD from DCF Haveri) 3. Smt. Sunita Sunagar 4. Smt. Godavari Sirsikar Design. Office Address Contact Nos./ ID President M.G Road, Old AC office compound karwar Member As above Sheristedar As above Stenographer As above Smt Rama Naik F.D.A. As above Smt. Roopa Kindri S.D.A. As above Sri.Manjunath D group As above Gouda 8. Sri.Nataraj D.N. D group As above Vacant Member 10. Vacant A.R.cum AAO 11. Vacant Stenoqrapher 12. Vacant Driver 13. Vacant D qroup

11 11 CHAPTER.lO Monthly remuneration received by officers and employees including the system of compensation as provided in regulations:- (Section +( 1Xb)(x)) Provide information on remuneration and compensation str-ucture for of{icers and employees in the following format Sl.No. of{icers working 1. Shri. D. Vishweshwara Bhat, (OOD to DCF Mangalore) Design. Organisation Remuneration per month(provided pay scale onlvl President. District Disputes Redressal Forum, M.G.Road, Kannrar, Uttar Kannada district Pay and allowance as admissible to a sitting Judge of Hon'ble District Judge 2. Smt. Sunita Sheristedar 2O,OOO-36,3OO Sunagar 3. Smt. Godavari Stenographer Sirsikar 4. Smt Rama Naik F.D.A. 14,550-26,7o,0 5. Smt. Roopa Kindri S.D.A. 11,600-21,OOO 6. Sri.Manjunath D group 9,600-14,550 Gouda 7. Sri. Natarai D.N. D group ,550

12 L2 CHAPTER.11 Budget allocated to each agency indicating plants, etc +(t)(b)(xi)) Provid.e information about the details of the plans, programmes and schemes undertaken by the public authority for each agency Agency Plans/ Programme/ Scheme/ Project/Activity/Pu rpose/for which budget is allotted Proposed expenditure as on last year Expected outcomes report on disbursement made or where such details are available (Website, Reports, Notice board etc) There are no Plans/Programme/Scheme/ Project under the services of District Forum. Budget is allotted only for salary, allowances etc by Karnataka State Disputes Redressal Commission Bangalore as below : Rs. 1,O4,972-OO Electricitv (071 Petrol Allowanc e (L9 Honble President and Members Honorarium Rs.22, Rs.44, Rs.16,75, 248-OO

13 13 CHAPTER.l2 Manner of execution of subsidy programmes, a(lxbxxii)) 1. Describe the activities/programmes/schemes being implemented by the public authority for which subsidy is provided. NO SUBSIDY PROGRAMMES UNDER THE SERVICES OF DISTRICT FORUM 2. Provide information on the nature of subsidy, eligibility, criteria for accessing subsidy and designation of officer competent to grant subsidy under various programmes/ schemes Programme / activity Nature/Scale of subsidy NiL eligibility, criteria for grant of subsidy Designation of officer of grant subsidy 3. Describe the manner of execution of the subsidy programme Programme/activity Application procedure Not Applicable Sanction procedure Disbursement procedure

14 L4 CHAPTER.lS Particulars of Recipients of concessions, Permits or Authorrzation Granted by the Public Authority Section a( 1) (b) (xiii)) Provide the names and addresses of recipients of benefits under each programme/scheme separately in the following format. Institutional Benefi ciarie s Programme/scheme S1.No. Name & Address of recipient Institutions Nature/quantum of benefit granted Not Applicable Date of grant Name and designation of granting authority CHAPTER -14 Information Available in Electronic Form Section a(1)(b)x(iv)) Please provide the details related to the various schemes of the department which are available in electronic formats. (Floppy, CD, VCD, Website, Internet etc) Electronic Description (site adder/location where available etc.) Contents or title Designation and address of the custodian of information held by whom? Not Applicable as there are no schemes.

15 15 CHAFTER.15 Particulars of facilities available to citizens for obtaining information Section (1)(b)xv) Describe the particulars of information dissemination mechanisms in place/facilities available to the public for accessing of information: sl. No. Facility 1 Internet facility 2 library or reading room Description(Location of Facilitv/Name etc) Websites http: / / kscdrc.kar.nic. in http : / / www. confonet.nic. in The District Forum is having facility of library in respect of protection Act The parties concerned to the cases and the public can make use of the library available in the forum during the working hours between AM to 1-30 PM and 2-15PM to 5-15 PM. Details of information made available The Information in respect of District Forum. KARWAR The information regarding Complaints, etc., filed in this forum, are available in the website developed, maintained and updated by the NIC No reading room is available for public or employees in the District Forum. CHAPTER -16 Names, designations and other Particulars of Public Information Officers Section a(1)(b)xvi) Please provide contact information about the Public Information Officers and Asst. Public Information Officers designated for various offices/ administrative units and Appellant Authority/ Of{icer(s) for the public authority in the following format

16 a 16 APPELLATT AUTHORITY si" No. Office / Admini strative units 1 District Disputes Redressal Forum, M.G Road, Old A.C Office Compound, Karwar, Uttar Kannada district-s Name of designation of PIO Smt Sunanda Hon'ble President Office telephone/ Tel. Fax utkdcfka@nic.in PUBLIC INFORMATION OFFICER sl. No. O ffice / Administrative units 1 District Disputes Redressal Forum, M.G Road, Old A.C Office Compound, Karwar, Uttar Kannada district-s Name of designation of PIO Smt. Sunita Sunagar, Asst.Registrarcum-Asst" Admin. Officer,(Incharge) Office telephone/ Tel. Fax o utkdcfka@nic.in ASST. PUBLIC INFORMATION OFF'ICER sl. No. Office/Administrative units 1 District Disputes Redressal Forum, M.G Road, Old A.C Office Compound, Karwar, Uttar Kannada district-s Name of designation of PIO Smt. Sunita Sunagar, Sheiristedar Office telephone/ Tel. Fax utkdcfka@nic.in