SECTION 3: Section 3: Vote Center Situations Challenging/Assisting a Voter 94. Spoiling Ballots 95. Election Officer Conduct 96

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1 SECTION 3: Vote Center Situations Section 3: Vote Center Situations Challenging/Assisting a Voter 94 Spoiling Ballots 95 Election Officer Conduct 96 Election Observers 97 Electioneering 98 Disability and Sensitivity Awareness Curbside Voting 101 Language Minority Laws Duties of a Bilingual Officer, Election Officer Responsibilities 104 Transparent Process, Election Table, Roster Sheets, Inspect the 105 Voting Booths, Inspect the CVIG s and State CVIG s, Majority of Officers Present, Comment Sheet Voting Booth Occupancy, Voters With Children 106 Power Outage, No Connectivity to CradlePoint Network Switch 107 Street Index, Service Animals 108 Abandoned or Unfinished Ballot, Voter Leaves with a Vote Center Ballot, Emergency Ballot Pick-Up Authorization 109 Dealing with Difficult Voter 110

2 Challenging/Assisting a Voter Challenging a Voter (EC 14240) The Challenge/Assisted List is located in your Vote Center Guide Binder. A person requesting a ballot to vote may be challenged within the Vote Center only by a member of the precinct board upon any or all of the following grounds: The voter is not the person whose name is on the voter file The voter is not a citizen of the United States The voter has voted in that election The voter is presently on parole for the conviction of a felony Challenges may be made only upon sufficient probable cause based on personal factual knowledge. Complete the information needed on the Challenge List for every voter challenged. Assisting a Voter with Marking a Ballot (EC 14282) The Challenged/Assisted Voters List is in your Vote Center Guide Binder. If a voter declares that they need help to mark their ballot, one or two persons of the voter s choice may assist them. Be aware of the following: It must be the voter who asks for assistance The person(s) assisting cannot be the voter s employer, an agent of the voter s employer, or an agent of the voter s union The Election Officer shall do the following: 1. Read the oath (located at the top of the Assisted Voters List) to the voter who requests assistance. 2. Print the voter s name on the list. SACRAMENTO COUNTY VOTER REGISTRATION AND ELECTIONS STATEWIDE GENERAL ELECTION NOVEMBER 6, 2018 CHALLENGE LIST (ELECTIONS CODE SECTIONS AND 14252) NAME, ADDRESS AND ANY OTHER IDENTIFICATION, OF EACH PERSON OFFERING INFORMATION CONCERNING ANY PERSON'S QUALIFICATIONS TO VOTE OR TESTIFY PURSUANT TO SECTION NAME AND ADDRESS OF EACH PERSON CHALLENGED THE GROUNDS DETERMINATION OF THE BOARD OF CHALLENGE NAME AND ADDRESS NAME AND ADDRESS IDENTIFICATION ASSISTED VOTERS LIST (NO SIGNATURE REQUIRED) PRECINCT OFFICER: Administer this oath. I (VOTER S NAME) DO AFFIRM THAT I REQUEST ASSISTANCE MARKING MY BALLOT. The person(s) assisting a voter in marking his or her ballot shall not give any information concerning the marking of that ballot, shall not be the voter's employer, an agent of the voter s employer, or an officer or agent of the union of which the voter is a member. (ELECTIONS CODE SECTIONS AND 14283) PRINT NAME OF VOTER RECEIVING ASSISTANCE 94

3 Party Preference: None Preferencia de Partido: Ninguna 黨派歸屬 : 無黨派 Virtual Reality Manager Virtual Reality Manager Party Preference: Republican Preferencia de Partido: Republicano 黨派歸屬 : 共和黨 California Assemblyman/Businessman California Assemblyman/Businessman Mathematician Mathematician Party Preference: None Preferencia de Partido: Ninguna 黨派歸屬 : 無黨派 Business Owner Business Owner Party Preference: Libertarian Preferencia de Partido: Libertario 黨派歸屬 : 自由黨 Recording Artist Recording Artist Party Preference: None Preferencia de Partido: Ninguna 黨派歸屬 : 無黨派 Senior Software Engineer Senior Software Engineer Environmental Organization Executive Environmental Organization Executive Party Preference: Libertarian Preferencia de Partido: Libertario 黨派歸屬 : 自由黨 Entrepreneur/Transhumanist Lecturer Entrepreneur/Transhumanist Lecturer Party Preference: Green Preferencia de Partido: Verde 黨派歸屬 : 綠黨 Puppeteer/Musician Puppeteer/Musician Blockchain Startup CEO Blockchain Startup CEO California State Treasurer California State Treasurer Party Preference: Republican Preferencia de Partido: Republicano 黨派歸屬 : 共和黨 Businessman/Taxpayer Advocate Businessman/Taxpayer Advocate COO, Justice Department COO, Justice Department Educator/Youth Advocate Educator/Youth Advocate Party Preference: Peace and Freedom Preferencia de Partido: Paz y Libertad 黨派歸屬 : 和平與自由黨 Graphic Artist Graphic Artist Party Preference: None Preferencia de Partido: Ninguna 黨派歸屬 : 無黨派 Marketplace Minister Marketplace Minister CEO/Educator/Artist CEO/Educator/Artist Party Preference: None Preferencia de Partido: Ninguna 黨派歸屬 : 無黨派 CEO/Business Owner CEO/Business Owner Party Preference: None Preferencia de Partido: Ninguna 黨派歸屬 : 無黨派 Retired Educator Retired Educator Lieutenant Governor/Businessman Lieutenant Governor/Businessman Party Preference: Republican Preferencia de Partido: Republicano 黨派歸屬 : 共和黨 Research Clinical Psychologist Research Clinical Psychologist Party Preference: Green Preferencia de Partido: Verde 黨派歸屬 : 綠黨 Author Author Retired Medical Doctor Retired Medical Doctor Party Preference: Republican Preferencia de Partido: Republicano 黨派歸屬 : 共和黨 Public Policy Advisor Public Policy Advisor Party Preference: Republican Preferencia de Partido: Republicano 黨派歸屬 : 共和黨 Judicial Assistant Judicial Assistant Entrepreneur/Economist/Father Entrepreneur/Economist/Father Spoiling Ballot If a voter spoils or defaces a ballot at a Vote Center, the voter shall return the ballot to a Ballot Officer to have another ballot issued to them. A voter shall not receive more than a total of three ballots, including their original ballot (EC 14288). To issue a new ballot to a voter for either a paper or touchscreen ballot, following these Write Spoiled in large letter across the front of the ballot. Place the spoiled ballot in the Spoiled Ballots bag. Touchscreen: Activate a new voter card. Paper Ballot: For a ballot that will be voted at the Vote Center, the Printing Officer can issue all new ballot cards or issue a single card. If the ballot will be taken and returned later, spoil all the cards. The Printing Officer will reprint the entire ballot for the voter. TEST :30:52 OFFICIAL BALLOT / BALOTA OFICIAL / 官方選票 Statewide Primary Direct Election / Elección Primaria Estatal Directa / 特別郵寄選票選舉 County of Sacramento / Condado de Sacramento / 康特拉科斯塔 (Sacramento) 縣 Tuesday, June 5, 2018 / Martes, 5 de junio de 2018 / 2018 年 6 月 5 日週二 BT-1 A Spoiled INSTRUCTIONS TO VOTER To vote, FILL IN the oval ( ) to the left of any candidate or to the left of the word "YES" or the word "NO". Do not vote for more than the authorized number of candidate(s). Use black or blue ink to mark your ballot. To vote for a qualified write-in candidate, write the name of the candidate in the space provided AND fill in the oval ( ) next to your choice using black or blue ink. If you make a mistake, ask a precinct officer or call the Registrar of Voters' Office at (916) for a replacement ballot. INSTRUCCIONES PARA EL VOTANTE Para votar, RELLENE el óvalo ( ) situado a la izquierda de cualquier candidato o a la izquierda de la palabra "SÍ" o "NO". No vote por más de la cantidad autorizada de candidatos. Utilice tinta negra o azul para completar la boleta. Para votar por un candidato por escrito calificado, escriba el nombre del candidato en el espacio dispuesto para tal fin Y rellene el óvalo ( ) ubicado al lado de su elección utilizando tinta negra o azul. Si comete un error, pídale a un funcionario del distrito electoral que le dé una boleta de reemplazo o llame a la Oficina del Registro de Votantes al (916) 選民指南投票時, 請將候選人左側的橢圓形塗滿, 或將 贊成 ( YES ) 或 反對 ( NO ) 選項左側的橢圓形塗滿 ( ) 您投選的候選人人數切勿超過限選人人數 請使用黑色或籃色墨水筆在您的選票上標記投票選擇 若想投票符合資格的自填候選人, 請使用黑色或籃色墨水筆在指訂欄位填寫該位候選人的姓名, 並且將您的投票選擇旁邊的橢圓形塗滿 ( ) 如果您投票時出錯, 請向選務官重新領取一張選票 ; 或者打電話向選民登計處重新領取一張選票, 電話號碼是 (916) VOTER-NOMINATED AND NONPARTISAN OFFICES All voters, regardless of the party preference they disclosed upon registration, or refusal to disclose a party preference, may vote for any candidate for a voter-nominated or nonpartisan office. The party preference, if any, designated by a candidate for a voter-nominated office is selected by the candidate and is shown for the information of the voters only. It does not imply that the candidate is nominated or endorsed by the party or that the party approves of the candidate. The party preference, if any, of a candidate for a nonpartisan office does not appear on the ballot. CARGOS NOMINADOS POR LOS VOTANTES Y NO PARTIDARIOS Todos los votantes, sin importar la preferencia de partido que hayan revelado al inscribirse, o su negativa de revelar una preferencia de partido, pueden votar por cualquier candidato a un cargo nominado por los votantes o no partidario. La preferencia del partido, si la hubiera, designada por un candidato a un cargo nominado por los votantes, es seleccionada por el candidato y se muestra solo para la información de los votantes. No implica que el candidato esté nominado ni ratificado por el partido ni que el partido apruebe al candidato. La preferencia de partido, si la hubiera, de un candidato por un cargo no partidario, no aparece en la boleta electoral. 選民提名或是非黨派職位 所有選民, 不論在登記時披露政黨傾向或謝絕表態, 均可投票給選民提名或是非黨派職位的候選人 如果選民提名職位的候選人表明政黨傾向, 這是該候選人之個人選擇, 而且僅提供作為選民參考 它並非表示候選人受到該政黨提名或居民支持, 也不代表候選人受到該政黨認可 選票上的非黨派職位不會列出候選人的政黨傾向 ( 若有 ) SHUBHAM GOEL TRAVIS ALLEN AKINYEMI AGBEDE JOHNNY WATTENBURG NICKOLAS WILDSTAR DESMOND SILVEIRA MICHAEL SHELLENBERGER ZOLTAN ISTVAN CHRISTOPHER N. CARLSON THOMAS JEFFERSON CARES JOHN CHIANG JOHN H. COX AMANDA RENTERIA DELAINE EASTIN VOTER NOMINATED OFFICES CARGOS NOMINADOS POR LOS VOTANTES CARGOS NOMINADOS POR LOS VOTANTES STATE / ESTADO / 州 GOVERNOR / Gobernador / 州長 Vote for One / Vote por Uno / 選一人 GLORIA ESTELA LA RIVA JEFFREY EDWARD TAYLOR KLEMENT TINAJ HAKAN "HAWK" MIKADO ALBERT CAESAR MEZETTI GAVIN NEWSOM ROBERT C. NEWMAN, II. JOSH JONES J. BRIBIESCA PETER Y. LIU Spoiled ANTONIO VILLARAIGOSA YVONNE GIRARD ROBERT DAVIDSON GRIFFIS CONTINUE VOTING ON NEXT BALLOT CARD CONTINÚE VOTANDO EN LA PÁGINA SIGUIENTE 請轉下一張選票卡繼續投票 Election Officer Training Manual 95

4 Election Officer Conduct It is important for all voters to be treated with respect and for the Election Officers not to show any political preference towards a party or candidate. Make sure you understand the following: Phones, tablets, laptops, and other devices should be kept silent and should not be used in a way that is distracting or disruptive to voters and other Election Officers Conversations about political party activities or philosophy, observations about voting activities for individuals or groups, and any dialogue which is political in nature, are prohibited within a Vote Center Rude behavior towards any person is unacceptable and will result in dismissal Harassment of any type is against the law and against County policy Election Officers must not discuss any candidate, issue, or any related topic with other Election Officers, poll watchers, or voters Be considerate of the extra time it might take a voter to cast their ballot. Some disabilities cannot be seen It is very important to keep the Vote Center as quiet as possible while voters are present Election Officers are expected to dress, groom, and maintain personal hygiene in a manner which dignifies their important role in the electoral process Bring Wear comfortable attire and shoes Bring a jacket or sweater Bring food and water to last the entire day Bring a seat cushion, if you wish Do not wear campaign attire, hats, or bring any campaign materials into a Vote Center Do Not Bring Children - do not bring your children to work with you Pets/Animals (Service animals [dogs] are allowed under ADA Title II) Radios without headphones or TVs Alcoholic beverages Magazines or newspapers Be aware that some people are sensitive or allergic to certain scents Do not wear campaign attire, hats, or bring any campaign materials into a Vote Center 96

5 Election Observers Election Observers, or more commonly known as Poll Watchers, are people who work for a candidate or political party. To ensure the safety of the Election Officers, voters, and facility staff, please be aware of the following: They May: Observe the proceedings at Vote Centers, including the opening and closing procedures Make notes and watch all procedures Ask questions of staff or voters at the polls Look at the Roster Sheets if the Election Officers are not using it and there are no voters waiting in line They May Not: Interfere in any way with the conduct of the election (EC 18502) Be in the area of the voting booths Sit at the election table or handle any of the official voting equipment, supplies, or ballots (EC & 14223[a]) Remove the Roster Sheets from the election table Interfere in any way with the ballot counting following the close of the polls Display campaign material, buttons, caps, etc, in the Vote Center Converse with voters (within 25 feet of the entrance to a Vote Center) regarding the casting of a vote, or speak to a voter regarding his or her qualifications to vote Assist in the operations at any Vote Center Wear the uniform of a peace officer, a private guard, or security personnel Use cell phones, pagers, or two-way radios inside the Vote Center and/or within 100 feet of the entrance of a Vote Center Use telephones, computers, or other items belonging to the Vote Center Touch election personnel Eat or drink in the Vote Center For information on a voter turnout and access to voter list, please tell the observer to call Campaign Services at (916) Election Officer Training Manual 97

6 [Grab your reader s attention with a great quote from the document or use this space to emphasize a key point. To place this text box anywhere on the page, just drag it.] Electioneering Electioneering at Vote Centers (EC 18370). Electioneering is the visible display or audible dissemination of information that advocates for or against any candidate or measure on the ballot within 100 feet of a Vote Center or an election official s office. No one may: Electioneer within 100 feet of the room where voting is taking place. As used in this section 100 feet of a Vote Center means a distance of 100 feet from the room or rooms in which voters are signing the roster and casting ballots Circulate an initiative, referendum, recall, or nomination petition or any other petition Solicit a vote or speak to a voter on the subject of marking their ballot x Place a sign relating to the voters qualifications or speak to a voter on the subject of their qualifications Forms of Electioneering Wearing campaign buttons, badges, or shirts. Any item with a political statement or candidates names may not be displayed within 100 feet of the polls. This includes bumper stickers on vehicles Campaign Staff or Volunteers within 100 ft Call Precinct Operations and your Inspector immediately The Inspector may also read the following statement: Hello, my name is and I m the Inspector for this Vote Center. I d like to remind you that California Elections Code Section states that no one may visibly or audibly advocate for or against any item on the ballot within 100 feet of a room where voting is taking place. Signs are posted at the 100 foot boundary, and I would be happy to show you where you may relocate. VOTE CENTER APPROXIMATELY 100 FEET Electioneering Is Not Permitted Within 100 Feet of Vote Center. CENTROS DE VOTACIÓN APROXIMADAMENTE 100 PIES Electoralismo no está permitido dentro de los 100 pies del Centró de Votación. 投票中心 大約 100 呎 投票中心的 100 尺範圍 內不准進行競選活動 Exit Polling Exit Polling is done by members of the media or campaign people interviewing voters after they have voted. Exit polling must be done at least 25 feet away from the entrance of the room where voting takes place. 98 Media Members of the press may come by your Vote Center to observe and speak with Election Officers or voters. As with poll watchers, members of the press may not interfere with the voting process. Please ensure that members of the press observe the rules concerning exit polling and that they obtain permission from voters and Election Officers before they record or photograph.

7 Disability and Sensitivity Awareness Disabilities and the Law The rights of persons with disabilities are protected by law. It is important for Election Officers to know how to assist voters with disabilities. Make sure you re prepared, aware, and sensitive to their needs. Remember to maintain a positive and accommodating attitude. Types of Disabilities Blindness or poor vision Deaf or hard of hearing Developmental disabilities Learning disabilities (Dyslexia, Attention Deficit Disorder, etc.) Physical disabilities Assisting Voters in a Wheelchair Make sure the table has plenty of knee clearance for a wheelchair or scooter Talk eye to eye when speaking to a voter in a wheelchair Do not touch the wheelchair or scooter Never pat a wheelchair user on the head Blindness or Impaired Vision Offer your arm or shoulder Provide specific directions, (i.e. 20 feet straight ahead) Assist with filling out the forms Use a ruler on the signature line of the roster to direct the voter where to sign their name Describe the accessibility features of the touchscreen Speak directly to the voter Do not pet, feed, or distract a service animal Do not speak in a louder tone than usual Deaf or Hard of Hearing To identify a voter who is deaf or hard of hearing, look for the use of sign language, hearing aids, or service animals. Stand where the voter can see you Speak clearly and directly to the voter if an interpreter is present, speak to the voter not the interpreter Keep hands away from lips (the voter might lip read) To get the voter s attention, tap the voter s shoulder - do not yell Be prepared to communicate with written notes Election Officer Training Manual 99

8 Disability and Sensitivity Awareness Using the Preferred Language "Voters with disabilities" or "voter with a disability", not "disabled voters" "Has a physical disability", not "physically disabled" "Uses a wheelchair", not "wheelchair bound" "Accessible parking" or "disabled parking", not "handicapped parking" Avoid referring to persons as "handicapped" Rights of Voters with Specific Needs Voters with specific needs have a right to an accessible Vote Center Every effort must be made to provide voters with disabilities or specific needs with a way to independently and privately cast a ballot Election Officers must be prepared to facilitate curbside voting if needed by the voter Voters with specific needs have the right to reasonable modifications, removal of barriers to the voting process, and the provision of auxiliary aids or services All eligible citizens have the right to register to vote unless judicially determined to be incompetent or sentenced to State prison or on parole for a felony It is not the duty of the Election Officer to determine a person s registration status or competence to vote If the individual is properly registered, the voter must be treated in the same way as all other voters Voters are never required to show identification (unless noted in the voter file) or prove their competence to receive or cast a ballot Voters with specific needs should never be asked to mark their ballot at the table where Election Officers are checking in voters (EC 12280, 14282, 14283) Rights of Voters with Limited English Proficiency Voters who are unable to vote without assistance have the right to receive assistance casting their ballots Voters who are not proficient in English may seek assistance from a bilingual Election Officer or may bring up to two people with them to assist in voting, including children How these voters cast their ballots must be kept private (EC 12303) All translated materials, in each language, must be visible and accessible to voters at all times 100

9 Disability and Sensitivity Awareness Multilingual Materials All Vote Centers will receive the following materials in English, Spanish, and Chinese. All Vote Center Signs CVR/Provisional Envelopes Election Terms Glossary County Voter Information Guide How to Mark Your Ballot State Voter Information Guide "I Voted" Stickers Voting Instructions Name Tags Voter Registration Forms Curbside Voting (EC 14282[c]) If a voter cannot enter a Vote Center: Precincts will call the Inspector to inform them an appointment for curbside voting was made, or a passenger with the voter can come into the Vote Center to initiate curbside voting An Assisting Officer will go out to greet the voter and bring a scratch pad to obtain the voter s name, address, date of birth, and ask them if they want a ballot for "Here" or "To Go" The Assisting Officer goes back to the Check-In Officer to process the request NOTE: If there is a discrepancy with the voter information and what is on file, go back to the voter to clarify. After processing request, fold up the piece of paper with the voter info and place in the Spoiled bag. For a Here ballot you will print the ballot and take the following to the voter: A blank Roster Sheet with voter label affixed Pen Secrecy sleeve Ballot I Voted sticker And then you will Verify with the voter that the precinct and ballot type matches the ballot and label Voter signs Roster Sheet Return Roster Sheet, two Officers go back to get the voted ballot from the voter (Two Officers with a ballot at all times) Place voted ballot in blue ballot bag For a To Go ballot: Print the ballot Two Officers take the ballot and labeled pink VBM envelope to the voter Verify with the voter the precinct # and ballot type on the ballot matches the label on the VBM envelope Election Officer Training Manual 101

10 Language Minority Laws Voting Rights Act of 1965 This Act provides federal oversight of election practices and procedures to ensure qualified voters are not denied their right to vote. Under the Voting Rights Act, all Vote Centers in Sacramento County are required to provide voting materials in English, Spanish, and Chinese Language Minority Provision The Voting Rights Act of 1965 was passed to guarantee that African-Americans were not denied their right to participate in the electoral process. With more immigration in the United States, Congress found that English only elections were excluding language minority citizens from also participating in the electoral process, and were often aggravated by physical, economic and political intimidation (42 USC 1973b(f)(1)). Congress declared that in order to enforce the Fourteenth and Fifteenth Amendments of the U.S. Constitution, it was necessary to expand the English-only elections to include the languages of different minority citizens (42 USC 1973b(f)(1)). In 1975, the Voting Rights Act was expanded by Congress to include a language minority provision. This provision ensures that any language minority citizen is not denied the opportunity to participate in the electoral process, (42 USC 1973b(f)(2)). (Section 203 [also known as 42 USC 1973aa-4a]) and (Section 4(f)(4) [also known as 42 USC 1973b(f)(4)]). In 2006, it was extended for 25 years. (See Section 7. Extension of Bilingual Election Requirements [also known as 42 USC 1973aa-1a(b)(1)]). California Election Codes Under California Election Codes 14201[c] and 12303[c], the Secretary of State determines additional precincts that require translated materials. Specific precincts in Sacramento County must provide additional translated materials and assistance in the following languages: Hmong, Korean, Punjabi, Tagalog, and Vietnamese. In your purple language folder, you will receive the following materials: Sacramento County Measure Translations Voter s Choice Act Glossary 102

11 Language Minority Laws How a Bilingual Area Is Determined A state or political subdivision (known as a county) is subject to bilingual election requirements when Census Data shows: More than 5 percent of the citizens of voting age are members of a single language minority and are limited-english proficient (42 USC 1973aa-1a(b)(2)(A)(i)(l)) or More than 10,000 of the citizens of voting age are members of a single language minority and are limited-english proficient (42 USC 1973aa-1a(b)(2)(A)(i)(II)) or Voting age citizens in a single language group on an Indian reservation exceeds 5 percent of all reservation residents and the illiteracy rate of the group is higher than the national illiteracy rate (42 USC 1973aa-1a(b)(2)(A)(i)(III)) More than 3 percent of voting age residents in a specified precinct belong to a single language minority and lack sufficient skills in English to vote without assistance, as determined by the Secretary of State (EC & 12303) Voting Materials in Alternate Languages If you are asked why voting materials are printed in multiple languages, you may cite the following federal and state laws: Multilingual registration and election materials are a result of amendments to the Voting Rights Act of 1965 (VRA) that became law on August 6, Section 203 of the Voting Rights Act of 1965: Every precinct in Sacramento County is mandated by law to provide voter registration forms and election materials in English, Spanish, and Chinese. Most counties in California and many counties in other states are subject to this law. California Elections Code 14201[a] - The Secretary of State has determined additional precincts within Sacramento County that require translated facsimile ballots and other election materials to be posted in one or more of the following languages: Hmong, Korean, Punjabi, Tagalog, and Vietnamese. NOTE: It is the intent of the Legislature that non-english speaking citizens, like all other citizens, should be encouraged to vote. Therefore, appropriate efforts should be made to minimize obstacles to voting by citizens who lack sufficient skills in English to vote without assistance (EC 12303[b]). Every citizen has the right to vote an educated ballot. If you have questions about multilingual election materials or your responsibilities as an Election Officer, contact Precinct Operations by calling (916) Election Officer Training Manual 103

12 Language Minority Laws Duties of a Bilingual Election Officer Due to mandates of the Voting Rights Act of 1965 and the 1975 Language Minority Provision, Sacramento County is required to provide bilingual speaking Election Officers at Vote Centers and provide multilingual election materials. Election Officers and Bilingual Election Officers provide support to all voters at a Vote Center. All Election Officers are to follow all procedures and codes established by the California Elections Code and the Registrar of Voters. Bilingual Election Officers have additional duties to communicate with and translate for voters that are not proficient in English. ELECTION OFFICER RESPONSIBILITIES: Arrive promptly for your assigned shift Assist with opening procedures Maintain and run the Vote Center Follow California Election Codes and the Registrar of Voters procedures Serve the voting public with patience and understanding Ensure that all ballots are secure Assist with closing procedures Prepare voting equipment for return to the elections office Leave the Vote Center clean and secure List the language you speak on the Language Assistance sign posted at the entrance of the Vote Center Distinguish yourself to voters as a Bilingual Election Officer by wearing a name tag at all times Provide instructions to voters with limited English proficiency on the voting process Interpret/translate conversations between the voter and other Election Officers Inform voters that multilingual voting documents are available Be aware of voters who may need assistance with translations or have questions 104

13 Other Vote Center Situations Transparent Process Every operation, including opening and closing procedures, is public and anyone may watch. Observers may not interfere with the voting process. Election Table Only Election Officers or voters signing their names on the roster shall be permitted to sit at the table used by the Election Officers (EC 14223[a]). Roster Sheets The Roster Sheets must remain on the election table, except in the case of curbside voting. Any person may inspect the roster while voting is in progress and while votes are being counted. This shall not be done at a time or in a manner which will impede, interfere, or interrupt the normal process of voting (EC 14223[b]). Inspect the Voting Booths At least once each hour, inspect the voting booths and remove any Voter Information Guides, campaign literature, or other items left behind (use Items Left at a Vote Center Bag). Inspect the County Voter Information Guide and State Voter Information Guide If there are any markings or remarks written on the County or State guides, mark a large X across the front of the guide and put in the trash. Majority of Election Officers Present At any election, a majority of the Election Officers shall be present at the Vote Center at all times while the Vote Center is open (EC 14220) Comment Sheet Comment sheets are located in the Final Instructions Envelope. Your feedback is valuable in helping us improve our operation. The completed form is placed in the Roster of Voters/ Forms Bag. Election Officer Training Manual 105

14 Other Vote Center Situations Voting Booth Occupancy Voting booths shall not be occupied by more than one person at a time, unless the voter is an assisted voter or accompanied by a child (EC 14224). Voters shall not remain in or occupy a booth longer than is necessary to mark their ballots, which shall not exceed 10 minutes. If no other voters would be inconvenienced, a longer period shall be allowed. Voters with disabilities or voters using the touchscreen will require more time. Voters with Children A child or children under the age of 18 years may accompany the voter to the voting booth, provided that the child or children are under the voter s care (EC 14222). 106

15 Other Vote Center Situations Power Outage If there is a power outage, voters will still be able to vote using one of the touchscreens and printer that is plugged into a battery backup. Voters will have the option of using that touchscreen or you can direct them to the next nearest Vote Center. If they choose to stay and vote on the touchscreen, you will need to call the central office at (916) to get the voters ballot type. Fill out the voter s information on a blue Provisional envelope by hand. The voting session will need to be manually activated with a Poll Worker card. Be sure to remove the Poll Worker card from the touchscreen before the voter begins making their choices. In the event of a power failure, call Precinct Operations at (916) No connectivity to CradlePoint Network Switch In the event of a lost connection with the network switch, you will not be able to access the voter file, call Tech Support immediately at (916) to report the issue. If the voter does not want to stay and vote provisionally, direct them to the next nearest Vote Center. If the voter wishes to stay and vote, you will need to call the central office at (916) to get the voter s correct ballot type. Fill out a blue Provisional envelope by hand. The voter can have a ballot manually printed from the ballot printer or vote on the touchscreen tablet. In the event of no connectivity with the CradlePoint, call Technical Support at (916) Election Officer Training Manual 107

16 Other Vote Center Situations Street Index/Voter File - Voter Turnout Access Sacramento County no longer provides printed copies of the Street Index at the Vote Centers. For information on how to access an electronic copy of the voter list, call Campaign Services at (916) Voters will be able to ask the Check-In Officer if someone has voted. The person requesting the information must provide the name, address, and date of birth of the voter they are asking about. Never provide personal information of any voter to any person. If the voter can be located in the voter file, you may let them know either: - Yes, a ballot has been returned OR - No, a ballot has not been returned Under no circumstances shall any Election Officer disclose any personal information from the voter file with anyone else. Any violation will result in immediate termination. Service Animals The Department of Justice defines service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks done performed by a service animal must be directly related to the individual s disability. Emotional support or comfort animals are not service animals under Title II and Title III of the ADA, and therefore should not be brought into a Vote Center. To confirm if an animal is a service animal, you may ask the following questions: Is your animal required because of a disability? What work or task has the animal been trained to perform? If the animal is not a service animal, you can ask the animal (not the person) to leave. Even if the animal is a certified service animal, the animal (again, not the person) can be asked to leave if it is posing a danger, has open sores and may be infectious with some disease, or not in control by the owner. Service animals must be in control of the handler. It is a misdemeanor if a service animal is attacked or attacks another animal. Emotional support animals are not granted the same public access rights under Title II and III of the ADA as service animals. 108

17 Other Vote Center Situations Abandoned or Unfinished Ballot If a voter leaves a partially filled Vote Center ballot, a printed touchscreen ballot, or touchscreen session open, as a team of two: Touchscreen/Vote Center Paper Ballot - place in the blue ballot bag Touchscreen Session - print the marked ballot even if no choices have been made and place in the blue ballot bag Mail - if a loose ballot is found trifolded for Vote by Mail, spoil it and place in the Spoiled bag Voter Leaves with a Vote Center Ballot Signatures are obtained on the Roster Sheet for all ballots that are not a VBM ballot (with pink envelope). If a voter signs a Roster Sheet then leaves with a Vote Center ballot, list the voter's name on the Certificate of Roster Exceptions on the back of the Roster Sheet. If you do not remember the voter's name, notate "voter left with a Vote Center ballot". Emergency Ballot Pick-Up Authorization If a person comes in and asks to pick up a ballot for someone else, the Check-In Officer will print an Emergency Ballot Pick-Up Application. Both of the Check-In laptops will have an icon on their desktop for Forms. Within that folder is the Emergency Ballot Pick- Up Authorization in English, Spanish, and Chinese. The form is taken to the voter to be completed and signed. When the authorized person returns the completed and signed form to any Vote Center, the Check-In Officer will process a "To Go" ballot, print a label, apply to a pink VBM envelope and direct them to the Ballot Officer. Authorized persons must be 16 years or older. COUNTY OF SACRAMENTO VOTER REGISTRATION AND ELECTIONS GENERAL ELECTION Tuesday, November 6, 2018 EMERGENCY VOTE BY MAIL BALLOT APPLICATION REGISTERED NAME AND BIRTHDATE (Please print): First Name Middle Middle Name Name Last Last Name Name Date of Birth RESIDENCE ADDRESS (Do not use a PO Box Number): Number and Street City State Zip AUTHORIZATION AND SIGNATURE: I declare under penalty of perjury that this information is true and correct. I authorize the bearer of this request to pick up my ballot and deliver it to me. Signature of Applicant (Do Not Print) Date Daytime Phone This application cannot be used by groups, organizations or individuals distributing Vote by Mail applications. There is a special format required by law (Election Code 3007) that is available at your local Registrar of Voters. This application is provided pursuant to California Election Code Election Officer Training Manual 109

18 Dealing With Difficult Voters As much as possible, stay calm and try not to take the complaints personally. This is hard to do, but will help keep the situation from getting worse. Clarify what the "real " situation is. Do not assume: ask, then be quiet and listen. Often the thing we think is the problem is not what's really making them upset. Once you are sure what the issue is, tell them that you can appreciate why they are upset/frustrated/disappointed. This makes it clear that you are trying to work with them, not make them feel bad or create a barrier. It gives you a better chance they will "hear" your proposed options or solutions, even if they are not what the voter wants. Do not feel pressured to do something that is beyond your authority or that is out of line with business objectives. Next, lay out any options and ask if any of those will work for them. This helps steer the conversation towards solutions instead of rehashing what did or didn't happen in the past or having to dismiss ideas that may be out of your authority or not allowed by law. If asked to do something you can't, explain why. Then tell them what IS possible. Solve the problem or get them to someone else if it is not your area of knowledge, and provide follow up if necessary. 110