United Arab Emirates Ministry of Interior Citizenship, Residency & Ports Authority. Official Service Manuel

Transcription

1 United Arab Emirates Ministry of Interior Citizenship, Residency & Ports Authority Official Manuel 2 nd edition, 2016

2 Preparation Team Approved by Prepared & Designed by Cards prepared by Reviewed by Coordinators Col/ Khalifa Al Ghumlasi Col Dr./Ahmed Al Noman Col/ Rashid Al Suwaidi Col/ Ahmed Al Mannaei Major/ Sultan Al Zaabi Lt./ Khawla Al Awadhi Ahmed Al Khameri Saeed Mahmoud Hareb Nasir Al Suwaidi Hanim Haji Alia Al Shamsi Amira Abdul Rahman Ghanim Al Marzooqi Cap/ Humaid Al Matrooshi Cap/ Aamir Al Shamsi Cap Mohd A Attar 1 st Lt./ Juma Bin Tooq 1 st Lt./ Humaid Al Qanati 1 st Lt./ Abdulla Salem Corporal/ Shamsa Al Shamsi Hamda Abdul Rahman Shadia Mohd Hamad Eman Ali Saif 2 nd edition All rights reserved Important Notice: All procedures mentioned in this manuel are subject to change to suit in accordance to legislative updates and customer requirements Page 2 of 203

3 Table of Contents Table of Contents Page No. - Director s Note 4 - Corporate Profile 5 - General Defionitions 6 - Customer Charter 8 - Customer Classification 10 - Customer Journey 11 - Manuel: 12 - Entry Permit Section 12 - Residence Section 41 - Informatio and Follow-Up Section 73 - Companies Passport Office 88 - Ajman Seaport Passport Control Section 97 - Ajman Ports Passports Office Municipality Passport Office Masfoot Passport Office Al Manama Passport Office Revenues and Collection Branch Fines Schedule Guarantee Schedule Contact Channels 202 Page 3 of 203

4 Director s Note Brigadier/ Mohd Abdulla Alwan G.D of Residency & Foreginers Affairs Ajman Believing in the importance of knowledge in achieving the desired objectives, the General Directorate of Residency and Foreigners Affairs Ajman issued a second edition of the guide s to give the customer a comprehensive knowledge about the requirements of providing s in various stages of requirements, both in the main building or external offices. The design has taken into account providing all the details related to the provision to ensure the fulfillment of the customer's requests to bring him happiness in accordance with the principles of the United Arab Emirates Government performance Excellence. The s guide emphasizes the importance of providing added value to the customer through the provision of information on the s related to the provision of s that was sought, through communication with the call center ( ), and the website (), and social networks (gdrfaajman) to provide all the required inquiries. Customers can also provide all their comments and suggestions on this manual, or any other comments concerning the public administration and s through the complaints system: Page 4 of 203

5 Al Manama Passport Office Masfoot Passport Office Ajman Ports Passport Off Ajman Seaport Passport Control Sectiopn Corporate Profile Eco. Dept Passport Office Info & Follow- Up Section Residence Section Entry Permits Section - The organization tasks of Residency and Foreigners Affairs began in the office of the governor of the emirate in The Office of Passports and foreigners was set in the governor's adviser house HE Abdullah Amin Al Shurafaa in The office was included in the organizational structure of the Ministry of the Interior in The Citizenship & Residence office in Ajman moved to the current building in Rashidiya area in 1976 and the General Directorate moved to the current premises in AlJurf region in The General Directorate is seeking to provide its s to all geographic areas in the Emirate of Ajman, through its main building in Al Jurf area, an has also opened a number of external offices in order to provide multiple for s:: Page 5 of 203

6 Definitions Table Definition Name s Type Classification Limitation Connectivity Requirements Is a series of activities or operations performed by federal agencies or other representative entities to meet the needs of its customers. A simple brief about the and related activities. Is the process related s collection according to the customer's perspective and not necessarily according to the organizational structure, in order to facilitate access. - From government to government: are the s provided by the government center to the government bodies that. - From government to the business sector: are the s provided by the government center to the business sector. - From government to individuals: are the s provided by the government center to individuals. - Informational s: are s associated with the transfer of information from the government center to the beneficiary party, either at the initiative of the Center like campaigns, or at the request of customers, for example, such as providing queries. - s: are the s that meet the needs of the customers for transactions, as a residence application, for example. - Commercial s: are a set of s provided for the purpose of securing revenue for the government, such as the sale of national statistics, etc. - Social s: are a set of s provided by the government and that promote the welfare of society (welfare of a specific group in it), such as primary health care s - Regulatory s: This category includes all the s that customers should be subject to, such as regular inspections. Are obstacles in the event of non-availability prevent access to the. The extent of the desired interconnection with other s, such as issuing entry permits for domestic maids with issuing identity cards Conditions to be met to ensure the customer is getting the desired Page 6 of 203

7 Definitions Table Structure Principal s: the umbrella that gathers in its scope the complementary s and sub-s, such as issuing residence visa. Subsidiary s: amendments of the principle s, according to the type of customer or the purpose of the, such as issuing residence visa for an investor. Complementary s: s attached to basic s, such as the residence renewal / cancellation for investor Provision Channels Average completion time of Working Hours Charges Contact Channels Are the means which provides communication between the customer and the government center to provide the. Expected Time to provide to customers. Are deadlines that enable the customer to obtain the desired. Are the fees provided for by law in exchange for the customer getting the s Channels are available for clients to connect with the General Directorate and inquire about s. Page 7 of 203

8 Customer Charter Customer Charter is a formal document that describes the extent of the Interior Ministry's commitment to its customers and give it formalized form. The Charter defines the quality standards of that can be expected by the customers, and establishes an open and transparent methodology that is understood by all parties and can be worked under. Customer Charter deals with information related to the methodology of providing the in the Interior Ministry and the relationship to be established between the customers and the ministry. Customer consists of four sections of the Charter are distributed as follows: - Section I: Introduction. - Section II: the level of provided to customers and the method of providing it. - Section III: basic responsibilities and duties of customers. - Section IV: How to contact the Ministry of Interior, and how to provide feedback from observations and proposals. Customer Charter seeks to achieve the following objectives: 1) Enhance the efficiency and effectiveness of in the Ministry of the Interior through: - Dissemination of standards and expectations of customers on the customer staff. - To provide a tool for measuring performance notation on the results of customer. 2) Enhance customer satisfaction through: - Educate customers about the standards of they can expect from the ministry. - Providing customers the necessary contact information and feedback mechanism Page 8 of 203

9 Customer Charter. Page 9 of 203

10 Customer Classification The General Directorate of Residency & Foreigners Affairs Ajman realizes the unique diversity the UAE enjoys, hence surfaces the necessity to classify its s according to customer types, in order to emhance customer journey by providing heightened level of care and make them happy. Customer classification is explained in the following table: UAE Nationals Individuals GCC Nationals Residents (Employees/Labour) Visitors Corporates Government Establishments & Authorities Private Companies Page 10 of 203

11 Customer Journey Customer Journey comprises a series of interactions customer undergoes to receive his, this journey is divided into separate in order to allow an establishment to carefully assess and develop every step, which enables customer staff extend their utmost efforts to exceed customer expectations. The Customer Journey in the Directorate General of Residency & Foreigners Affairs Ajman is divided into the shown below: Experiencing an exceptional journey to reveice s as shown above leads customers to the moment of truth, when they decide to determine the quality. Page 11 of 203

12 Entry Permits Section 1 Residence Entry Permit Residence Entry Permit (widow foreign Divorced) Under the sponsor of one of her citizen children ---- From government to individuals Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. -Passport copy of the sponsor and the sponsored -Divorce or death of a spouse certificate, certified by the competent authorities e if issued out- state -certified Proof of non marriage of the widowed or the divorced from a foreigner. Government entities Private sector Resident Citizen Main building (aljurf) aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity provision Entities targeted by provision fees Average time for provision Communicatio n Page 12 of 203

13 2 Issuing work entry permits issuing work entry permits for domestic helpers and the like (cook) ---- From government to individuals Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. - Sponsored passport copy. - Sponsor passport copy. - Emirates ID Government entities Private sector Main building (aljurf) aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes Resident Citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 13 of 203

14 3 Issuing work entry permits issuing work entry permits for domestic helpers and the like (driver) ---- From government to individuals Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. - Sponsored passport copy. - Sponsor passport copy. - Emirates ID - 2 car registrations for the sponsor - Copy of the sponsored driving license - One copy is sufficient for the divorced, elderly and widowed. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 14 of 203

15 4 Issuing work entry permits issuing work entry permits for domestic helpers and the like (farmer) ---- From government to individuals Secondary Individuals ---- Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. - Sponsored passport copy. - Sponsor passport copy. - Emirates ID - Farm ownership photocopy. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 15 of 203

16 5 Issuing work entry permits issuing work entry permits for domestic helpers and the like (Shepherd) ---- From government to individuals Secondary Individuals ---- Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. - Sponsored passport copy. - Sponsor passport copy. - Emirates ID - Pay a fee of 2000 aed if it was the first sponsorship of a shepherd. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 16 of 203

17 6 Issuing work entry permits issuing work entry permits for domestic helpers and the like (jockey) ---- From government to individuals Secondary Individuals Bring a letter from the Equestrian Federation stating the number of horses participating in the race (the sponsor is granted disregard the numbers, the sponsorship of one jockey for camel or horse groomer for horses participating in the race only Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. -Photocopy of the sponsored passport with not less than 6 months validity aed financial guarantee. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 17 of 203

18 7 Issuing work entry permits issuing work entry permits for domestic helpers and the like (citizenship sponsorship) ---- From government to individuals Secondary Individuals ---- Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored -Refer to the Query office to take token number. -Check the application and required documents. -Photocopy of the sponsored passport. -Photocopy of the sponsor passport. -Document showing the source of income. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 18 of 203

19 8 Issuing residence entry permit (partner) Issuing residence entry permit for a partner who wants to sponsor wife and children ---- From government to business Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Photocopy of the sponsored passport. - Photocopy of the sponsor passport. - -certified marriage contract from concerned authorities. - Certified birth certificates from concerned authorities. - Partnership contract. - Trading + establishment license - Tenancy contract - Non marriage letter for girls 18 years old. - No-objection letter from the husband if the sponsor is a woman financial warranty for each person. Government entities Private sector UAE citizen Main building (aljurf) 150 aed Application fees 100 aed Electronic s fees 15 aed 73:7am to 8:00pm 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 19 of 203

20 9 Issuing Residence Entry Permit (Resident) Issuing Residence Entry Permit for a Resident who wants to sponsor wife and children ---- From government to business Secondary Individuals (foreigners), public sector, business sector Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Photocopy of the sponsored passport. - Photocopy of the sponsor passport. - -certified marriage contract from concerned authorities. - Certified birth certificates from concerned authorities. - Legal Translation for non Arab nationalities. - Salary labor contract of 4000 and above. - Tenancy contract under the name of the sponsor certified by competent authorities. - Non marriage letter for girls 18 years old. - Workers in public departments are exempted from labor contract. Government entities Private sector UAE citizen Main building (aljurf) location 150 aed Application fees 100 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 20 of 203

21 11 Issuing Residence Entry Permit (Resident) Issuing Residence Entry Permit for a foreigner wife under the sponsorship of her citizen husband ---- From government to individuals Secondary Individuals Armed Forces - Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Certified Photocopy of the sponsored passport with no less than 6 month validity. - -certified marriage contract from concerned authorities with Legal Translation for non Arab nationalities. - Approval from employers of citizens working in armed Forces or Ministry of Interior. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 21 of 203

22 11 Issuing Residence Entry Permit (Resident) Issuing Residence Entry Permit for a foreigner husband under the sponsorship of his citizen wife ---- From government to individuals Secondary Individuals Office of the President, the Armed Forces - Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Certified Photocopy of the sponsored passport with no less than 6 month validity. - certified marriage contract from concerned authorities with Legal Translation for non Arab nationalities. - Approval from employers of citizens working in armed Forces or Ministry of Interior. - Approval from Presidential Office for the marriage of the citizen sponsor from a foreigner. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 22 of 203

23 12 Issuing Residence Entry Permit Issuing Residence Entry Permit (foreigner wife) under sponsorship of GCC citizen husband ---- From government to individuals Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Certified Photocopy of the sponsored passport with no less than 6 month validity. - certified marriage contract from concerned authorities with Legal Translation for non Arab nationalities. - Existence of a residence for the wife issued by the husband's country. - Copy of tenancy contract/property ownership under the name of the sponsor. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 23 of 203

24 13 Issuing Residence Entry Permit Issuing entry permit for foreign children under the sponsor of citizen parent ---- From government to individuals Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Photocopy of the sponsored passport. - Photocopy of the sponsor passport. - Certified birth certificate by competent authorities. Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com location name description Type classification structure limitation connectivity fees provision Page 24 of 203

25 14 Issuing Residence entry permit Issuing entry permit for foreign parents under the sponsorship of a citizen son/daughter ---- From government to individuals Secondary Individuals Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Photocopy of the sponsored passport. - Photocopy of the sponsor passport. - Proof of family relation from (Court or embassy). Government entities Private sector UAE citizen Main building (aljurf) location 100 aed Application fees 50 aed Electronic s fees 15 aed 73:7am to 8:00pm Official working hours 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes twitter.com & instagram.com location name description Type classification structure limitation connectivity Entities targeted by fees provision Page 25 of 203

26 15 Issuing entry permit for multiple travel Issuing entry permit for six month ---- From government to business sector Secondary Business sector Customs - Refer to the typing office for Entry permit application + sponsor's signature + colored photograph of the sponsored - Refer to the Query office to take token number. - Check the application and required documents. - Photocopy of the sponsored passport with a validity of not less than 6 month. - Entry permit visa of the sponsored to the country. - Shipping data (Customs). - Driving license (heavy vehicle) - Trade license. - Establishment card. Government entities Private sector UAE citizen Main building (aljurf) location 2000 aed Application fees 100 aed Electronic s fees 15 aed 73:7am to 8:00pm 10:00 a.m. to 01:00 p.m. 09:00 a.m. to 06:00 p.m minutes Official working hours twitter.com & instagram.com location name description Type classification structure limitation connectivity provision Entities targeted by provision fees Average time for provision Page 26 of 203

27 16 Issuance of visit entry permits for (resident sponsor + partner) Issuance of long term visit entry permits for 90 days + short entertainment visit visa for 30 days From government to individuals Subsidiary Individuals - Refer to typing office for an entry permit application with colour photo affixed on it, signed by sponsor with company's stamp. - Refer to reception office to get e-queue number - Review the application & required documents - Copy of sponsored person's passport - Copy of sponsor's passport with residency visa - Marriage contract authenticated by concerned authorities - Children's birth certificates authenticated by concerned authorities - Proof of kinship (kinship relationship) authenticated by concerned authorities - Tenancy agreement Government entities Private sector Main building (aljurf) Short visit for 30 days Dhs200 Long visit for 90 days Dhs550 Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com name description Type classification structure limitation fees provision Page 27 of 203

28 17 Amending of entry permit details Amending of entry permit details due to a mistake ---- From government to (government, business sector, individuals) Complementary Refer to typing office for an amendment of entry permit with a colour photo affixed on it and signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Original entry permit name description Type classification structure limitation connectivity Government Private sector entities Main building (aljurf) Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 28 of 203

29 18 Issuance of visit entry permits Issuance of visit entry permits for 30 days + 90 days (UAE citizen sponsor) ---- From government to individuals Subsidiary Individuals Refer to typing office for entry permit application with colour photo affixed on it, signed by sponsor with company's stamp. - Refer to reception office to get e-queue number - Review the application & required documents: - Copy of sponsored person's passport - Copy of sponsor's passport with residency visa - Proof of kinship (kinship relationship) authenticated by concerned authorities name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Short entertainment visit for 30 days Dhs200 Long entertainment visit for 90 days Dhs550 Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Smart app. (if any) Issuance fees Official working hours twitter.com & instagram.com fees provision Page 29 of 203

30 19 Cancellation of entry permit Cancellation of entry permit pursuant to sponsor's request or other reasons ---- From government to (government, business sector, individuals) Complementary Refer to typing office for entry permit cancellation - Refer to reception office to get e-queue number - Review the application & required documents: - Original entry permit - Original passport (if sponsored person is in the country) name description Type classification structure limitation connectivity Government Private sector entities Main building (aljurf) Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 30 of 203

31 21 Extending of entry permits Extending of entry permits for GCC's companions Extending of entry permits for a GCC's companion From government to individuals Complementary Individuals Refer to typing office for extending entry permit of a GCC companion - Refer to reception office to get e-queue number - Review the application & required documents: - Original entry permit - Original passport of sponsored person name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs200 Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 31 of 203

32 21 Issuance of work entry permits Issuance of work entry permits for domestic helper categories sponsored by a partner ---- From government to business sector Subsidiary Individuals Refer to typing office for work entry permit application with colour photo of sponsored person affixed on it, signed by sponsor. - Refer to reception office to get e-queue number - Review the application & required documents: - Copy of sponsored person's passport - Copy of sponsor's passport - Partnership contract - Tenancy agreement - Bank guarantee deposit of Dhs2,000 name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs100 Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 32 of 203

33 22 Replacement of a damaged entry permit Issuance of a new entry permit instead of a damaged one ---- From government to (government, business sector, individuals) Subsidiary ---- General directorates of police - Refer to typing office for a replacement of a damaged entry permit - Refer to reception office to get e-queue number - Review the application & required documents: - Letter from police station confirming loss of entry permit name description Type classification structure limitation connectivity Government Private sector entities Main building (aljurf) Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 33 of 203

34 23 Issuance of work entry permit Issuance of work entry permit for domestic helpers and the like (private tutor) ---- From government to business sector Subsidiary Individuals Refer to typing office for work entry permit application with colour photo of sponsored person affixed on it, signed by sponsor. - Refer to reception office to get e-queue number - Review the application & required documents: - Copy of sponsor's passport - Copy of sponsored person's passport - University degree of sponsored person attested by concerned authorities - Sponsor's salary certificate of salary not less than Dhs20,000 0r labour card Government entities Private sector UAE citizen Main building (aljurf) location Dhs100 Issuance fees Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm Official working hours 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 34 of 203

35 24 Issuance of work entry permit Issuance of work entry permits for domestic helper categories and the like (resident sponsorship) ---- From government to business sector Subsidiary Individuals Refer to typing office for work entry permit application with colour photo of sponsored person affixed on it, signed by sponsor. - Refer to reception office to get e-queue number - Review the application & required documents: - Copy of sponsor's passport - Copy of sponsored person's passport - Attested medical check-up certificate for (Sri Lanka + Indonesia) nationalities - Original attested medical check-up certificate for (Ethiopian) nationality - Labour contract where salary is not less than Dhs6,000 - Tenancy agreement in the sponsor's name - Availability of sponsor's family members in the UAE with valid residency visas name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs100 Application fees Dhs100 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Official working hours twitter.com & instagram.com Entities targeted by fees provision Page 35 of 203

36 25 Replacement of a lost entry permit Issuance of a new entry permit instead of a lost one ---- From government to (government, business sector, individuals) Complementary ---- General directorates of police - Refer to typing office for a replacement of a lost entry permit - Refer to reception office to get e-queue number - Review the application & required documents: - Letter from police station confirming loss of entry permit name description Type classification structure limitation connectivity Government Private sector entities Main building (aljurf) Application fees Dhs50 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen provision location Internet (if any) Smart app. (if any) Issuance fees Other fees (if any) Official working hours Official holidays twitter.com & instagram.com fees provision Page 36 of 203

37 26 Issuance of work entry permit Issuance of work entry permits for domestic helper categories and the like (private nurse) ---- From government to individuals Subsidiary Individuals Refer to typing office for work entry permit application with colour photo of sponsored person affixed on it, signed by sponsor. - Refer to reception office to get e-queue number - Review the application & required documents: - Copy of sponsor's passport - Copy of sponsored person's passport to be valid for minimum 6 months - University degree of sponsored person in his/her specialization attested by concerned authorities - Medical report attested by concerned authorities name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs100 Application fees Dhs100 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com Entities targeted by fees provision Page 37 of 203

38 27 Invalidating entry permit cancellation Revalidating entry permit by an official letter following completion or error ---- From government to (government, business sector, individuals) Complementary Refer to reception office to get e-queue number - Review the application & required documents: - Original entry permit name description Type classification structure limitation connectivity Government Private sector entities Main building (aljurf) :7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm -10 Minutes 5 UAE citizen provision location Internet (if any) Smart app. (if any) Issuance fees Other fees (if any) Official working hours Official holidays twitter.com & instagram.com fees provision Page 38 of 203

39 28 Revoking the transaction Revoking the procedure of request ---- From government to (government, business sector, individuals) Complementary Refer to reception office to get e-queue number - Review the application & required documents: - Original entry permit name description Type classification structure limitation connectivity Government Private entities sector Main building (aljurf) - 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 39 of 203

40 29 Issuance of work entry permit (for domestic helper categories and the like) Issuance of work entry permit for domestic helper categories and the like sponsored by a resident ---- From government to individuals Complementary Individuals Refer to typing office for work entry permit application with colour photo of sponsored person affixed on it, signed by sponsor. - Refer to reception office to get e-queue number - Review the application & required documents: - Copy of sponsored and sponsor's passports - Tenancy agreement - Labour contract - Partnership contract (partner) - Letter confirming lack of kinship relationship between sponsor and sponsored persons if they were of the same nationality - Dhs2,000 guarantee name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs100 Application fees Dhs100 e- fees Dhs15 73:7am to 8:00pm 17377am to 1:00pm 70377am to 6:00pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 40 of 203

41 Residence Section 30 Issuance and renewal of residency visa for domestic labour category for UAE and GCC citizens Procedures followed to issue and renew residency visas (UAE citizen) From government to individuals Subsidiary UAE citizens - Refer to typing office for a residency visa application with colour photo of sponsored person affixed on it, signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Sponsored person's passport - Original entry permit - Domestic labour contract - Original medical fitness certificate - ID card - Copy of sponsor's passport name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs300 Application fees Dhs50 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm 5 Minutes UAE citizen location Issuance fees Official working hours Twitter/Instagram fees Average time Page 41 of 203

42 13 Transfer of residency visa for domestic labour category to a UAE or GCC citizen name Procedures regarding transfer of residency visa for domestic labour category and the like from one sponsor to another description ---From government to individuals Complementary UAE citizens ---- Type classification structure limitation connectivity - Refer to typing office for a sponsorship transfer - application signed by first and new sponsors and approved by the General Directorate of Residency and Foreigners' Affairs + residency visa application with colour photo of sponsored person affixed on it, signed by sponsor Refer to reception office to get e-queue number Review the application & required documents Sponsored person's passport Original medical fitness certificate Copy of sponsor's passport ID card Government entities Private sector Main building (aljurf) -Issuance fees Dhs350 Application fees Dhs UAE citizen location Issuance fees 07:77am to 1:00pm Official working hours 79:77am to 6:00pm 7::7am to 8:00pm 5 Minutes Page 42 of 203 fees provision

43 twitter & instagram 32 Transfer of residency visa of family members of a UAE or GCC citizen Procedures regarding the transfer of residency visa of a UAE citizen's wife from one sponsor to another ---- From government to individuals Complementary UAE citizens Refer to typing office for a sponsorship transfer application signed by first and new sponsors and approved by the General Directorate of Residency and Foreigners' Affairs + residency visa application with colour photo of sponsored person affixed on it, signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Sponsored person's passport - Original medical fitness certificate - ID card - Copy of marriage contract name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs350 Application fees Dhs100 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm UAE citizen location Issuance fees Official working hours fees Page 43 of 203

44 79:77am to 6:00pm 5 Minutes twitter & instagram provision 33 Transfer of residency visa of family members of a sponsor who works at government sector Procedures regarding the transfer of residency visa of family members of a sponsor who works at government sector from one sponsor to another ---- From government to individuals Complementary Private sector Refer to typing office for a sponsorship transfer application signed by first and new sponsors and approved by the General Directorate of Residency and Foreigners' Affairs + residency visa application with colour photo of sponsored person affixed on it, signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Sponsored person's passport - Original medical fitness certificate - ID card - Marriage contract - Children's birth certificates - Sponsor's salary certificate - Title deed or lease agreement + electricity bill - Undertaking from girls above 18 years old that they are not married - Resumption of studies certificate at university or colleges accredited by Ministry of Higher Education for sons above 18 years old name description Type classification structure limitation connectivity Page 44 of 203

45 Government entities Private sector Main building (aljurf) Dhs250 Application fees Dhs100 e- fees Dhs15 5 Minutes 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 45 of 203

46 13 Transfer of residency visa of family members of an investor or partner sponsor Procedures regarding the transfer of residency visa of a partner's wife from one sponsor to another ---- From government to individuals Complementary Private sector Refer to typing office for a sponsorship transfer application signed by first and new sponsors and approved by the General Directorate of Residency and Foreigners' Affairs + residency visa application with colour photo of sponsored person affixed on it, signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Sponsored person's passport - Original medical fitness certificate - ID card - Marriage contract - Children's birth certificates - Dhs3,000 guarantee for each family member - Title deed or lease agreement + electricity bill - Undertaking from girls above 18 years old that they are not married - Resumption of studies certificate at university or colleges accredited by Ministry of Higher Education for sons above 18 years old - Copy of trade license name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs400 Application fees Dhs200 e- fees Dhs15 7::7am to 8:00pm UAE citizen location Issuance fees Official working hours fees Page 46 of 203

47 07:77am to 1:00pm 79:77am to 6:00pm 5 Minutes twitter.com & instagram.com 53 provision Transfer of residency visa of family members of a sponsor who works at private sector or free zone Procedures regarding the transfer of residency visa of sponsored persons from one sponsor to another ---- From government to individuals Complementary Private sector Refer to typing office for a residency visa application signed by first and new sponsors and approved by the General Directorate of Residency and Foreigners' Affairs + residency visa application with colour photo of sponsored person affixed on it, signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Sponsored person's passport - Original medical fitness certificate - ID card - Marriage contract - Children's birth certificates - Sponsor's labour contract + labour card - Title deed or lease agreement + electricity bill - Undertaking from girls above 18 years old that they are not married - Resumption of studies certificate at university or colleges accredited by Ministry of Higher Education for sons above 18 years old name description Type classification structure limitation connectivity Page 47 of 203

48 Government entities Private sector Main building (aljurf) Dhs250 Application fees Dhs150 e- fees Dhs15 5 Minutes 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision 53 Transfer of residency visa from one passport to another Transfer of residency visa from an expired or damaged passport to a new one ---- From government to individuals Complementary UAE citizens, investors, private sector Refer to typing office for a residency visa application with colour photo of sponsored person affixed on it, signed and stamped by sponsor - Refer to reception office to get e-queue number - Review the application & required documents: - Sponsored person's expired and new passports name description Type classification structure limitation connectivity Page 48 of 203

49 - Loss report from police station - Loss report from the General Directorate of Residency and Foreigners' Affairs Government Private entities sector Main building (aljurf) Dhs50 Application fees Dhs50 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm 5Minutes UAE citizen location Official working hours twitter.com & instagram.com Youtube fees provision 53 Cancelling the residency visa of a family member Procedures regarding cancelling the residency visa of a family member ---- From government to business sector Complementary Private sector Refer to typing office for work entry permit application with colour photo of sponsored person affixed on it, signed by sponsor. - Refer to reception office to get e-queue number name description Type classification structure limitation connectivity Page 49 of 203

50 - Review the application & required documents: - Passport of family member - Passport where the family member's residency visa is added to cancel it Government entities Private sector Main building (aljurf) Dhs100 Application fees Dhs50 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm 5Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 50 of 203

51 53 Cancelling of residency visas- Cancelling of entry permit or visa Procedures regarding cancelling all types of residency visas or permits ---- From government to business sector Complementary UAE citizens- Private sector Refer to reception office to get e-queue number - Review the application & required documents: - Sponsored person's passport - Residency visa cancellation application signed by sponsor - Original entry permit if residency visa is not affixed on passport name description Type classification structure limitation connectivity Government entities Private sector Main building (aljurf) Dhs50 Application fees Dhs50 e- fees Dhs15 7:30am to 8:00pm 10:00am to 1:00pm 9:00am to 6:00pm 5 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com fees provision Page 51 of 203

52 53 Issuance of residency visa cancellation application Procedures regarding residency visa cancellation ---- From government to business sector Complementary Private sector Ministry of Labour - Refer to reception office to get e-queue number - Review the application & required documents: - Sponsored person's passport - Original entry permit if residency visa is not affixed on passport - Labour card cancellation form issued by Ministry of Labour - Residency visa cancellation application signed and stamped by sponsor name description Type classification structure limitation connectivity Government Private entities sector Main building (aljurf) Dhs50 Application fees Dhs50 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm 5 Minutes UAE citizen location Official working hours twitter.com & instagram.com fees provision Page 52 of 203

53 04 Cancellation of a residency visa outside the country Procedures regarding cancellation of a residency visa of sponsored persons who are outside the country ---- From government to (business sector- individuals) Complementary Refer to reception office to get e-queue number - Review the application & required documents: - Sponsored person's passport, if any - Cancellation application signed by sponsor - In case of not presenting sponsored person's passport, he/she should have left the country since not less than 6 months Government Private entities sector Main building (aljurf) Application fees Dhs50 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm 5Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 53 of 203

54 04 Issuance/Renewal of a residency visa of family members of a UAE or GGC citizen (GCC citizen's wife) Procedures regarding the issuance and renewal of residency visas of the family members of a UAE citizen or for the wife of a GCC citizen ---- From government to individuals Subsidiary Refer to typing office for a residency visa application with colour photo of sponsored person affixed on it, signed by sponsor - Refer to reception office to get e-queue number - Review the application & required documents - Sponsored person's passport - Original medical fitness certificate - Original entry permit - ID card Government entities Private sector Main building (aljurf) Dhs100 for each year totalling Dhs300 Application fees Dhs50 e- fees Dhs15 7::7am to 8:00pm 07:77am to 1:00pm 79:77am to 6:00pm 5Minutes UAE/GCC citizen location Issuance fees Official working hours name description Type classification structure limitation connectivity fees provision Page 54 of 203

55 twitter & instagram 32 Issuing residence permit for the family members of an Emirati citizen or a citizen of Gulf Cooperation Council GCC sponsor Procedures related to issuing and renewing residence permit --- From government to Individuals Secondary Citizens Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored and signed by the sponsor. - Attend to the information office to take an e- token number. - Verify the application and required documents. - Original entry permit + Emirates ID + Sponsored passport. - Health Fitness Certificate for people over 18 years of age except the wife for renewal. Government entities Main building (aljurf) :77Dhs Application fees 50 Dhs Electronic s Private sector UAE citizen location Other fee (if any) name description Type classification structure limitation connectivity fees Page 55 of 203

56 44 fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 Official working hours 5Minutes twitter & instagram ork hours provision Page 56 of 203

57 43 Issuing/Renewing residence permit for domestic helpers of an Emirate citizen or a citizen of GCC sponsor Procedures related to issuing and renewing residence permit for domestic helpers of a GCC sponsor --- From government to Individuals Secondary Individuals Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored and signed by the sponsor. - Attend to the information office to take an e- token number. - Verify the application and required documents. - Original entry permit + Emirates ID - Original Health Fitness Certificate. - Educational certificates for children from local schools or health insurance for family members for GCC citizens. - Residence property ownership. Government entities Main building (aljurf) :77Dhs Application fees 50 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm Private sector UAE citizen location Other fee (if any) Official working hours name description Type classification structure limitation connectivity fees ork hours Page 57 of 203

58 7674: :4557 5Minutes twitter & instagram provision 44 Issuing/Renewing residence permit for family members of an Investor or partner sponsor Procedures related to issuing and renewing residence permit for family members of a partner --- From government to Individuals Secondary Individuals Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored and signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Original passport of the sponsored. - Original Health Fitness Certificate for people over 18 years of age and the wife. - Emirates ID. - Original entry permit. - Copy of Trade License + To whom it May Concern certificate. - Financial Guarantee of 3000 Dhs. For each member of the family. - Certified tenancy contract with electricity bill or property ownership. - Educational certificates for children from universities or institutes accredited by Ministry of rvice name description Type classification structure limitation connectivity Page 58 of 203

59 Higher Education for sons over 18 years of age. Government entities Private sector Main building (aljurf) :77Dhs Application fees 150 Dhs Electronic s fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE- GCC citizen location Official working hours twitter.com & instagram.com fees provision Page 59 of 203

60 45 Issuing/Renewing residence permit for family members of an Investor or partner sponsor Procedures related to issuing and renewing residence permit for family members of a partner --- From government to Individuals Secondary Individuals Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored and signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Original passport of the sponsored. - Original Health Fitness Certificate for people over 18 years of age and the wife. - Emirates ID. - Original entry permit. - Copy of Trade License + To whom it May Concern certificate. - Financial Guarantee of 3000 Dhs. For each member of the family. - Certified tenancy contract with electricity bill or property ownership. - Educational certificates for children from universities or institutes accredited by Ministry of Higher Education for sons over 18 years of age. Government entities Private sector Main building (aljurf) :77Dhs Application fees 150 Dhs UAE-GCC citizen location name description Type classification structure limitation connectivity Entities targeted by fees Page 60 of 203

61 Electronic s fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 5Minutes 7674: :4557 Official working hours twitter.com & instagram.com provision 46 Issuing/Renewing residence permit for an Investor or partner Procedures related to issuing and renewing residence permit for Investors or partners --- From government to business sector Secondary Private sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor and stamped by the company stamp. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Passport of the sponsored. - Original entry permit. - Original Health fitness certificate. - Emirates ID. - Copy of Trade License + To whom it May Concern name description Type classification structure limitation connectivity Page 61 of 203

62 certificate to verify the presence of name of the partner in the trade license. - Emirates gate card. - Inspection application request to verify the presence of the shop or company. Government entities Private sector Main building (aljurf) 577Dhs Application fees 150 Dhs Electronic s fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE-GCC citizen location Official working hours twitter.com & instagram.com Entities targeted by fees provision Page 62 of 203

63 47 Issuing/Renewing residence permit for employees in a public sector Procedures related to issuing and renewing residence permit for Public sector --- From government to government Secondary Public sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor and stamped by the public entity. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Passport of the sponsored. - Original entry permit + Emirates ID. - Original Health fitness certificate. - A letter from concerned entity that states its approval for renewal. Government entities Private sector Main building (aljurf) 077Dhs for each year Total 300 Dhs Application fees 170 Dhs Electronic s fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 5Minutes UAE-GCC citizen location Official working hours name description Type classification structure limitation connectivity Entities targeted by fees Page 63 of 203

64 7674: :4557 twitter & instagram provision 48 Issuing/Renewing residence permit for a person working in a private sector or a free zone Procedures related to issuing and renewing residence permit for Private sector --- From government to business sector Secondary Private sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor and stamped by the company stamp. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Passport of the sponsored. - Original entry permit. - Original Health fitness certificate. - Emirates ID. - Labor card. Government entities Private sector Main building (aljurf) UAE-GCC citizen location name description Type classification structure limitation connectivity Entities targeted by Page 64 of 203

65 277Dhs Application fees 170 Dhs Electronic s fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 5Minutes 7674: :4557 Official working hours Twitter & instagram fees provision 49 Issuing/Renewing residence permit for family members of a sponsor working in a private sector (families of residents) Procedures related to issuing and renewing residence permit for families of residents --- From government to Individuals Secondary Resident Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor and stamped by the company stamp. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Passport of the sponsored. - Original Health Fitness Certificate for people over 18 years of age and the wife. - Emirates ID. - Labor contract of the sponsor and labor card. name description Type classification structure limitation connectivity Page 65 of 203

66 - Statement for girls over 18 years of age that they are not married. - Property ownership or certified residence tenancy contract and electricity bill. - Educational certificates for children from universities or institutes accredited by Ministry of Higher Education for sons over 18 years of age. Government entities Private sector Main building (aljurf) 277Dhs Application fees 170 Dhs Electronic s fees 15 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE-GCC citizen location Official working hours twitter.com & instagram.com Entities targeted by fees provision Page 66 of 203

67 50 Cancellation of a companion from residence permit with renewal for family members of partner sponsor Cancellation of a companion with renewal --- From government to Individuals Secondary Private Sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Passport of the companion. - Copy of the sponsored residence. - Financial guarantee of 3000 Dhs. - Copy of trade license+ To whom it may concern certificate. - Emirates ID. - Certified tenancy contract or property ownership. Government entities Private sector Main building (aljurf) 377Dhs Application fees 150 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE-GCC citizen location Official working hours name description Type classification structure limitation connectivity Entities targeted by fees provision Page 67 of 203

68 twitter.com & instagram.com 51 Cancellation of a companion from residence permit with renewal for family members of resident sponsor Cancellation of a companion with renewal --- From government to Individuals Secondary Private Sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Passport of the companion. - Copy of the sponsor residence. - Certified tenancy contract or property ownership. - Emirates ID. - Labor contract + Labor card. - Original Health Fitness certificate. Government entities Private sector Main building (aljurf) 277Dhs Application fees 150 Dhs UAE-GCC citizen provision location Internet (if any) Smart app. (if any) Federal fees Other fees (if any) name description Type classification structure limitation connectivity fees Page 68 of 203

69 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 5Minutes 7674: :4557 Official working hours Official holidays twitter & Instagram provision 52 Issuing of residence permit for domestic helpers of resident sponsor Procedure of new and renewal of residence --- From government to Individuals Secondary Private Sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Original Health Fitness certificate. - Emirates ID + Original Entry Permit. - Sponsored passport. - Financial insurance of 2000 Dhs. - Labor contract + Labor card of the sponsor. - Tenancy contract or property ownership. - Copy of the sponsor residence. name description Type classification structure limitation connectivity Page 69 of 203

70 Government entities Private sector Main building (aljurf) 5300 Dhs Application fees 100 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE-GCC citizen location Official working hours twitter & instagram 53 Entities targeted by fees provision Issuing/renewal of residence permit for domestic helpers of investor or partner sponsor Procedure of new and renewal of residence --- From government to Individuals Secondary Private Sector Attend the typing office for a residence application, Affixed with a colored photograph of the sponsored, signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- name description Type classification structure limitation connectivity Page 70 of 203

71 - Original Health Fitness certificate. - Emirates ID + Trade license - Original Entry Permit + Sponsored passport. - Financial insurance of 2000 Dhs. - Copy of the sponsor residence. - Tenancy contract or property ownership. Government entities Private sector Main building (aljurf) 5300 Dhs Application fees 100 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE-GCC citizen location Official working hours twitter instagram Entities targeted by fees provision 54 Status amendment/residence cancellation/visit Procedures for amending the sponsored status instead of the departure out of the country --- From government to Individuals Secondary name description Type classification structure Page 71 of 203

72 Citizens-Investors-Private sector Attend the typing office for a status amendment application, signed by the sponsor. - Attend to the information office to take an e-token number. - Verify the application and required documents:- - Sponsored passport. - Original Entry permit. - Copy of previous residence cancelation. - Application of previous residence cancelation. Government entities Private sector Main building (aljurf) 500 Dhs 7::7am to 8:00pm 07:77am to 1:00pm 9:77am to 6:00pm 7674: :4557 5Minutes UAE-GCC citizen location Official working hours twitter & instagram limitation connectivity Entities targeted by fees provision Page 72 of 203

73 Information & Follow-Up Section 55 Issuance of new establishment card/renewal Issuance of establishment card working at the sponsorship of the establishment or one of the sponsor's private or public companies. From government to individuals Secondary Emirates Identity Authority, Economic Development Department Visit to the printing office to request issuance of PRO card signed and sealed by the sponsor or whoever is authorized for signature. Visit to the inquiry office to take e-queue number Check the required documents: Photograph of the PRO Copy of passport of the PRO and valid residence visa and copy of his ID card Copy of a valid establishment card Trade licenses of private establishments and Emiri decree of government establishments Fines for PROs' cards 500Dhs+100 number of the months as of 01/08/2014 (If any) Fees of issuance of Emirati PRO card (450Dhs), and expatriate PRO (900Dhs). Empost or Urgent stamp Government entities Private sector UAE citizen Main building (al-jurf) location 200 Dhs Print offices fees 7:30 am to 8:00 pm Official working hours 3 to 5 minutes 06/ twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 73 of 203

74 56 Issuance of a new establishment card/renewal/modification of data/changing the trade name/waiver/adding a partner Issuance of card for private and public establishments in the Emirate ---- From government to government, from government to business sector Secondary ---- Economic Development Authority, Civil Defense, Emirates Identity Authority, Emirates Gate name description Type classification structure limitation connectivity Original of the trade license + copy thereof Copy of the passport and ID card of the authorized person Copy of passport and ID card of the investor in case the license holder is foreigner (only if he is authorized for signature) Fines of the establishment card 1000Dhs+100number of months as of 01/08/2014 (if any) Copy of civil defense certificate or payment receipt sealed+ plan of the site Receiving sticker of Empost/Urgent Letter from the government establishment requesting card issuance (Emiri decree) Government establishment fees (50Dhs) Government entities Private sector Main building (al-jurf) Dhs Print offices fees Print application at one of the external printing offices Copy of the passport and ID of the establishment owner Copy of the power of attorney and it should be at the sponsorship of the Emirati sponsor or the director in the license Copy of the constitution contract in case of partnership ID card and Emirates Gate for the foreigner or the expatriate if his name is in the trade license or in case he is authorized for signature Attendance of the sponsor in person in case the establishment is new Municipality certificate (change of the trade name or waiver or addition of a partner) Constitution contract if the establishment is semi-public UAE citizen location fees Page 74 of 203

75 7:30 am to 8:00 pm to 5 mn 06/ Official working hours twitter.com & instagram.com provision 57 Notice of Absconding from Sponsor Notice of absconding from sponsor in the General Department based on the cancellation of the Ministry of Labor or absconding notification ---- From Government to Individuals Secondary ---- Ministry of Labour Refer to the printing office to request sponsor absconding notification Refer to the inquiry office to take the e-queue number Identify the identity of the reporter Pledge that the notice is not malicious Check the required documents Original passport of the absconding person (if any) Original entry permit (if any) Copy of the absconding report (absconding notice) or cancellation of the Labour card from the Labour Ministry (private establishments) Payment of bank deposit 5000 Dhs (for companies only) Government entities Private sector Main building (al-jurf) Dhs as bank deposit UAE citizen location name description Type classification structure limitation connectivity fees Page 75 of 203

76 Print offices fees 7:30 am to 8:00 pm to 5 mn 06/ Official working hours twitter.com & instagram.com provision 58 Cessation of search for absconder Filing a sponsor absconding report whether he works in establishment or in personal sponsorship ---- From Government to Individuals Secondary Individuals Ministry of Labor Refer to the printing office to require approval for cessation of search Refer to the head of office to take approval for cessation of search (in case the absconding does not exceed 3 months) Refer to the printing office to request search cessation Refer to the support s (secretary) to carry out search cessation Check the required documents: Notification from the Ministry of Labor on search cessation in case the sponsor had notified the Ministry of Labor (private sector) Government entities Private sector Main building (al-jurf) Search cessation fees (for the employee)= 500Dhs Search cessation fees (domestic UAE citizen location name description Type classification structure limitation connectivity fees Page 76 of 203

77 helpers)= 200Dhs 7:30am to 2:20pm to 5 mn 06/ Official working hours twitter.com & instagram.com provision 59 Activation of Trade License Renewal and activation of history in the unified system after renewal of license by the Economic Development Authority ---- From government to individuals Secondary ---- Economic Development Department Refer to the Information and Follow up Section (Establishment counter) Check the required documents Original trade license Establishment card Government entities Private sector Main building (al-jurf) :30 am to 8:00 pm ---- UAE citizen location Official working hours name description Type classification structure limitation connectivity fees Page 77 of 203

78 06/ twitter.com & instagram.com provision 60 Integration of Unified Number Integration of two unified numbers and adoption of the extracted number and comparison of the modern and old numbers before integration and checking them ---- From government to individuals Secondary ---- Government Departments and Divisions Refer to the support s office (secretary) Check the required documents Letter from the integration requesting entity (or automatic extract of the numbers required for integration) or attendance of the sponsor and the PRO Government entities Private sector UAE citizen Main building (al-jurf) location :30am to 2:20 pm Official working hours to 5 mn 06/ twitter.com & instagram.com name description Type classification structure limitation connectivity fees Average time Page 78 of 203

79 61 Cancellation of Establishment Card Cancellation of establishment card after cancellation of its sponsored individuals and cancellation of the license by the Municipality From government to individuals Secondary ---- Economic Development Authority Refer to the printing office to request cancellation signed and sealed by the sponsor Check the required documents: Original establishment card (in case it is not expired) Cancellation certificate from the Municipality Government entities Private sector Main building (al-jurf) :30 am to 8:00 pm / to 5 mn UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 79 of 203

80 62 Checking on the black lists Checking on the names of wanted persons listed in the black list inside and outside the country From government to (government- individuals) Complementary - Refer to Information and Follow-up Section (Establishment. counter) and get e-queue number. - Review the required documents. - Official letter or signature of the authority which rejected the transaction (internal or external). - Person's passport. - Photograph for comparison. Government Private entities sector Main building (aljurf) 7::7am to 2:20pm 4-6 Minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 80 of 203

81 63 Settling and solving disputes of domestic labour, their sponsors and labour recruitment offices Complaints of sponsors and domestic labour recruitment offices (complaint of office on sponsor/sponsor on sponsored person/sponsored person on sponsor) ---- From government to individuals, from government to business sector Principal Individuals Labour recruitment offices/ministry of Labour/Court - Refer to Dispute Office. - Receive the complaint from the plaintiff and record it in the internal book. - Summoning the defendant for verification. - Holding settlement sessions between disputing parties. - If an amicable settlement between the parties is not reached, the complaint is referred to the Reconciliation and Settlement Committee. Government entities Private sector Main building (aljurf) 7::7am to 2:20pm ---- Pursuant to case UAE citizen location Issuance fees Official working hours twitter & instagram name description Type classification structure limitation connectivity fees provision Page 81 of 203

82 64 Referring violators to court to change their status To refer residency visa and permit violators to court pursuant to the powers of the Director General and section head ---- From government to government, from government to business sector, from government to individuals Subsidiary ---- Court/Prosecution of Citizenship and Residency - Refer to typing office for a prepaid court referral application for violators of labour and family categories pursuant to existing orders and instructions. - Review the application & required documents: - Copy of sponsor and the violating sponsored person's passports - Copy of residency visa or permit - Copy of birth certificate if violator is born in the UAE Government Private entities sector Main building (aljurf) 7::7am to 2:20pm 5-10 Minutes UAE citizen location Issuance fees Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 82 of 203

83 65 Inspection and ban on establishments and lifting the ban Inspecting the private establishments to know their efficiency and whether it is carrying out its activity or not. If it is not, a ban is applied on it till it changes its status otherwise its staff and trade license will be cancelled From government to (government- business sector) Complementary ---- Private and government establishments - Internal, external letter or an order from section head - Doing a printout of establishment's sponsored individuals - Regular inspection on establishments Government Private entities sector Main building (aljurf) Fees for establishment ban lifting= Dhs2,000 7::7am to 2:20pm 2-4 Minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 83 of 203

84 66 Subscribing to the Online system (Fawri) Subscribing to Online system (Fawri) to issue e-statements for establishments which have 10 or more staff From government to government, from government to business sector Complementary Investors, business sector Refer to typing office for typing subscription application in Online (Fawri) system - Refer to Information and Follow-up section (Establishment counter) - Review the required documents - Issue the number of No-Objection-Letter from the sponsor, if the application is submitted by PRO (PRO) or the partner - Signing of sponsor or the authorized signatory + stamp Government Private UAE entities sector citizen Main building (aljurf) location Dhs5,000 bank guarantee Dhs2,000 withdrawal through e- Dirham 7::7am to 8:00pm Official working hours 3-5 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 84 of 203

85 67 Exit permit Issuing exit permit for violating individuals and cancelling their residency visa ---- From government to government, from government to business sector, from government to individuals Subsidiary ---- Crime scene (10 Fingerprints) - Bring an application for cancellation of residency visa or entry permit - Review the required documents - Check on lists - Copy of residency visa or entry permit cancellation - Original passport or permit - Cancellation letter from Ministry of Labour (Labourers) - Sponsored person's passport - ID card - For births inside the UAE (Father to be present + birth certificate + original passport) Government Private entities sector Main building (aljurf) 7::7am to 2:20pm 3-5 Minutes UAE citizen location Issuance fees Official working hours Twitter/Instagram name description Type classification structure limitation connectivity fees provision Page 85 of 203

86 68 Handing over sponsored persons' passports pursuant to court order Summoning the sponsored persons and giving them back their passports pursuant to an official letter from court ---- From government to individuals Complementary Business sector Court An official letter from the Judicial Department to the Office of Records and Disputes Settlement Government Private entities sector Main building (aljurf) 7::7am to 2:20pm UAE citizen location Official working hours Till the sponsored person attends to receive the passport twitter.com & instagram.com Youtube name description Type classification structure limitation connectivity fees provision Page 86 of 203

87 69 Enquire about person s data Extract persons' data from the unified system pursuant to a letter from court ---- From government to individuals Complementary GCC citizens, expats Court, Customer Centre (Higher Education) Receive an official letter from the Judicial Department or any other authority requesting the data. Government Private entities sector Main building (aljurf) 7::7am to 2:20pm 6-10 Minutes UAE citizen location Issuance fees Official working hours twitter & instagram name description Type classification structure limitation connectivity fees provision Page 87 of 203

88 Companies Passport Office 70 Entry Permit (Renewal) Work entry permit renewal upon expiry -- From government to (business sector-individuals) Secondary Private sector and expats Ministry of Labor Valid establishment card Copy of valid trade license Entry permit renewal Work extension application Copy of Emirates ID Original entry permit Copy of sponsored passport with not less than 6 month validity Government entities Private sector Main building (aljurf) aed aed for urgent cases 7::7am to 2:15pm minutes Resident Citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 88 of 203

89 71 Entry Permit (work) Procedures related to issuing work entry permit -- From government to (business sector-individuals) Secondary Private sector and expats Ministry of Labor Valid establishment card Copy of valid trade license Entry permit renewal Work extension application Copy of Emirates ID Original entry permit Copy of sponsored passport with not less than 6 month validity Government Private entities sector Resident Citizen Main building (aljurf) location aed aed for urgent cases 7::7am to 2:15pm Official working hours minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 89 of 203

90 72 Work visa cancellation Procedures related to Residence visa cancellation Work Visa Cancellation From government to (business sector-individuals) Secondary Private sector and expats Ministry of Labor Cancelation request from Cancelation application Ministry of Labor from General Directorate Original passport Emirates ID in case of leaving the country Original entry permit Government Private entities sector Main building (aljurf) aed aed for urgent cases 7::7am to 2:15pm minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 90 of 203

91 73 Correspondence (letters) Procedures related to issuing letters for the police/other administrations/exchange/rejected -- From government to (business sector-individuals) Secondary Private sector and expats --- Emirates ID for the person receiving the letters name description Type classification structure limitation connectivity Government entities Private sector UAE citizen Main building (aljurf) ::7am to 2:15pm minutes location Official working hours twitter.com & instagram.com fees provision Page 91 of 203

92 74 Entry permit (mission) Procedures related to issuing entry permits for mission -- From government to (business sector-individuals) Secondary Private sector and expats Ministry of Labor Copy of valid trade license Ministry of Labor approval Copy of sponsored passport with not less than 6 month validity Government Private entities sector Main building (aljurf) aed aed for urgent cases 7::7am to 2:15pm minutes Attend typing office for application for entry permit for mission Valid establishment card Copy of Emirates ID UAE citizen location Official working hours twitter.com & instagram.com location name description Type classification structure limitation connectivity fees provision Page 92 of 203

93 75 Extension of entry permit for mission Procedures related to Extension of entry permit for mission -- Secondary Private sector and expats From government to (business sector-individuals) -- Copy of valid trade license Attend typing office for application for extension of entry permit for mission Original entry permit Valid establishment card Sponsored passport Government Private entities sector UAE citizen Main building (aljurf) location aed aed for urgent cases 7::7am to 2:15pm Official working hours minutes twitter.com & instagram.com location name description Type classification structure limitation connectivity fees provision Page 93 of 203

94 76 Issuing Entry permit Procedures related to issuing work entry permit -- From government to (government- business sectorindividuals) Secondary Private sector and expats Ministry of Labor name description Type classification structure limitation connectivity Copy of valid trade license Ministry of labor approval Copy of sponsored passport with not less than 6 month validity Attend typing office for application for entry permit Valid establishment card UAE ID copy Government Private entities sector Main building (aljurf) aed aed for urgent cases 7::7am to 2:15pm minutes UAE citizen location Official working hours twitter.com & instagram.com location fees provision Page 94 of 203

95 77 Sponsored list Issuing sponsored or company list data -- From government to (government- business sectorindividuals) Secondary Private sector and expats -- Copy of sponsored passport or establishment Government Private entities sector Main building (aljurf) aed for urgent cases 7::7am to 2:15pm minutes UAE citizen location Official working hours twitter.com & instagram.com location name description Type classification structure limitation connectivity fees provision Page 95 of 203

96 78 Pledge and bail Pledge by sponsored Head of the Family to Modify his situation within 30 days without cancellation for his family for 5000 aed financial guarantee -- From government to (government- business sectorindividuals) Secondary Free Zone 2- Ministry of Finance (E-dirham) Receiving and handover application Showing a proof that the beneficiary will get another residence visa (new work permit + letter from the new sponsor) New Appointment Letter This procedure is done when transferring sponsor in the emirate only The duration can be extended upon approval of Head of department Government Private entities sector Main building (aljurf) 210 aed 7::7am to 2:15pm minutes Validate the validity of Residence Visa 5000 aed financial guarantee to be refunded upon residence visa grant for the sponsor within 30 days of sponsorship date Pledge letter by the sponsor Sponsor passport copy Confirmity of the new sponsor occupation to the conditions of sponsorship UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity fees provision Page 96 of 203

97 Ajman Seaport Passport Control Section 79 Entry for residents of GCC Procedures of Unified entry for GCC residents under the approved occupations only --- From government to Individuals Secondary Individuals Original passport or travel document. 2. Original visa for GCC residents. 3. Health Insurance from the administration. Government entities Private sector Ajman Seaport Passport Control Section 277Dhs hours 24 hours Minutes3 UAE citizen location Official working hours name description Type classification structure limitation connectivity Entities targeted by fees provision twitter.com & instagram.com Page 97 of 203

98 80 Exit for holders of GCC residents visa Procedures of Exit for holders of GCC residents visa --- From government to Individuals Secondary Individuals Original passport or travel document. 2. Original visa for GCC residents. 3. Health Insurance from the administration. Government entities Private sector Ajman Seaport Passport Control Section 37Dhs hours 24 hours Ajnrd 3 Minutes UAE citizen location Official working hours twitter.com & instagram.com ervice name description Type classification structure limitation connectivity Entities targeted by fees provision Page 98 of 203

99 81 Entry of companions of GCC citizens Procedures of entry of companions of GCC citizens --- From government to Individuals Secondary Individuals Original passport or travel document. 2. Original yellow visa for companions of GCC citizens. 3. Health Insurance from the administration. 4. Presence of the sponsor Government entities Private sector Ajman Seaport Passport Control Section 157Dhs hours 24 hours 3 Minutes UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity Entities targeted by fees provision Page 99 of 203

100 82 Exit of companions of GCC citizens Procedures of exit of companions of GCC citizens --- From government to Individuals Secondary Individuals Original passport or travel document. 2. Yellow visa for companions of GCC citizens. Government entities Private sector Ajman Seaport Passport Control Section 37Dhs hours 24 hours 3 Minutes UAE citizen location Official working hours twitter.com & instagram.com vice name description Type classification structure limitation connectivity Entities targeted by fees provision Page 100 of 203

101 83 Special visas Entry Procedures of entry of Special visas through a port 1. Original passport Government entities --- From government to Individuals Secondary Individuals Private sector ---- Ajman Seaport Passport Control Section hours 24 hours 3 Minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 101 of 203

102 84 Special visas Exit Procedures of exit of Special visas through a port 1. Original passport Government entities --- From government to Individuals Secondary Individuals Private sector ---- Ajman Seaport Passport Control Section 30 Dhs hours 24 hours 1 Minute UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 102 of 203

103 85 Security Approval Request of Security Approval before the issuance of debarking permits --- From government to private sector Secondary Private sector Application by the agent mentioning data of the seaman. 2. Passport copy. 3. Copy of seaman book+ photograph. Government entities Private sector Ajman Seaport Passport Control Section 070 Dhs hours 24 hours UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity fees Average time Page 103 of 203

104 86 Entry of wooden ships Entry movement in the unified system for wooden ships --- From government to private sector Secondary Private sector Coast guards 1. Follow-up with the coast guard. 2. Follow-up with Ajman passport department Ajman port to check the required documents. 3. Sea documents for the crew. 4. Note of ship inspection by coast guard. 5. Ship departure permit from the last port. 6. Original ownership of the ship. name description Type classification structure limitation connectivity Government entities Private sector UAE citizen Entities targeted by Ajman Seaport Passport Control Section hours 24 hours 5 minutes location Official working hours twitter.com & instagram.com fees provision Page 104 of 203

105 87 Exit of wooden ships Exit movement in the unified system for wooden ships --- From government to private sector Secondary Private sector Coast guards+ customs 1. Original entry permit available with the marine agent. 2. Ship departure permit from department of seaports and customs 3. Note of ship inspection by coast guard. 4. No objection letter from the port that the ship is heading to if it is in the country. Government entities Private sector Ajman Seaport Passport Control Section hours 24 hours 5 minutes UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity fees Average time Page 105 of 203

106 88 Marine means anchored in territorial water Entry movement in the unified system for Marine means anchored in territorial water --- From government to private sector Secondary Private sector Coast guards 1. Undertaking letter from the shipping agent containing the data of the Marine means. 2. Statement of the names of the crew of the maritime by the agent. 3. Last departure permit statement issued from the port of arrival. 4. Original marine documents and passports for the crew. 5. ownership of the mean. 6. Message from the port stating the existence of the mean in the territorial water. name description Type classification structure limitation connectivity Government entities Private sector UAE citizen Entities targeted by Ajman Seaport Passport Control Section hours 24 hours 5 minutes location Official working hours provision fees twitter.com & instagram.com Page 106 of 203

107 89 Exit of Marine vessels anchored in territorial water Exit movement in the unified system for Marine vessels anchored in territorial water --- From government to private sector Secondary Private sector Coast guards + Customs 1. A copy of the delegate's card with his presence personally. 2. Original entry permit available with the agent. Government entities Private sector Ajman Seaport Passport Control Section hours 24 hours 5 minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 107 of 203

108 90 Registration of the Arriving Ships (Iron ships) Carrying out a movement of entry in the unified system of iron maritime transportation means ---- From government to business sector Secondary Private sector Coast Guard + Customs 1- Letter from the maritime agent containing details of the transportation means 2- List with names of the cabin crew and passengers signed and stamped by the maritime agent 3-Last permit of exit issued from the departing port 4- Copy of transportation mean 5-Entry permit and inspection notice from coastal guard 6- In case of change of registration (flag) after entry, the maritime agent is asked to submit a letter of change and copy of the new registration and the original for check up 7- In case there is a regional maritime license, there should be residence in the country and cards of transportation and licensing. As for the international maritime licensing, there should be cards of the entity of transportation and maritime passports. GCC UAE Partner Resident citizen Citizen Private companies Government organizations and entities Ajman Seaport Passport Control Section hours 24 hours 1 Two minutes Visitor location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 108 of 203

109 91 Registration of the departing ships (Iron ships) Carrying out a movement of entry in the unified system for the iron maritime means ---- From government to business sector Secondary Business sector Coast guard 1- List with names of the cabin crew and passengers signed and stamped by the maritime agent in case there is a change in the crew 2-Original entry permit held by the agent 3-Copy of exit permit from customs department 4-Exit permit from coastal guard in case of exceeding the legal period (21 days) 5-The transportation means is allowed to move inside the country ports during the licensing period without limit (21 days) Partner Private companies Resident Ajman Seaport Passport Control Section hours 24 hours One minute 1 GCC citizen Government organizations and entities UAE Citizen Visitor location Official working hours twitter & instagram name description Type classification structure limitation connectivity fees Average time Page 109 of 203

110 92 New yachts Exit processing of newly bought yachts from Ajman to outside --- From government to private sector Secondary Private sector Coast guards, Chamber of Commerce and Industry 1. A copy of the sales contract. 2. A copy of the establishment certificate certified by the Chamber of Commerce and Industry or the Ministry of Economy. 3. Inspection notice from the Coast Guard. 4. Marine passports or documents. Government entities Private sector Ajman Seaport Passport Control Section hours 24 hours 7 minutes UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity fees Average time Page 110 of 203

111 93 Entry of military vessels Entry procedures of military vessels --- From government to private sector Secondary Private sector General Directorate of the Armed Forces 1. Message from the Armed Forces stating the means type, general specifications and the number of passengers. 2. Passports of passengers or cards, according to the letter of the armed forces. Government entities Private sector Ajman Seaport Passport Control Section hours 24 hours 5 minutes UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity fees Average time Page 111 of 203

112 94 Exit of military vessels Exit procedures of military vessels --- From government to private sector Secondary Private sector General Directorate of the Armed Forces 1. Message from the Armed Forces for facilitating the departure operation. 2. Original entry document that was handed to the captain or agent if available. Government entities Private sector Ajman Seaport Passport Control Section hours 24 hours 5 minutes UAE citizen location Official working hours twitter & instagram name description Type classification structure limitation connectivity Entities targeted by fees Average time Page 112 of 203

113 95 Passengers' entry Processing an entry activity in the passengers' unified system along with putting entry stamp in the document From government to individuals Subsidiary Individuals 1. Passport or an accredited and valid document (over 6 months). 2. Existence of a valid entry permit or residency visa. 3. GCC citizens' sons/daughters, GCC's companions, GCC residents- special nationalities (33 nationalities) are exempted from item 2. Government entities Private sector Ajman Seaport Passport Control Section 24 hours 24 hours UAE citizen location Official working hours : Minutes twitter.com & instagram.com description Type classification structure limitation connectivity Entities targeted by fees provision Page 113 of 203

114 96 Passengers' exit Carry out an entry activity in the passengers' unified system along with putting exit stamp in the document From government to individuals Subsidiary Individuals 1. Passport along with a valid or cancelled residency visa. 2. Original entry permit 3. Fill out the exit card for non-uae citizens and GCC sons/daughters. Government entities Private sector Ajman Seaport Passport Control Section 30Dhs 24 hours 24 hours UAE citizen location Smart app. (if any) Other fees (if any) Official working hours : Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 114 of 203

115 97 Application for joining of a seaman Application for joining of a seaman of maritime transportation means at the seaport (via 96 hours visa) ---- From government to private sector Subsidiary Private sector Application for joining submitted by PRO approved and stamped by the company. 2. Entry permit to the maritime transportation means and a copy of safety letter to check on the number of crew registered on it. 3. Copy of the maritime transportation means document + passport copy and photo of seaman. name description Type classification structure limitation connectivity Government Private entities sector Ajman Seaport Passport Control Section 100Dhs + (Dhs100 Urgent) 24 hours 24 hours 4 Minutes UAE citizen provision location Smart app. (if any) Other fees (if any) Official working hours twitter & instagram fees provision Page 115 of 203

116 98 Application for seamen Departing the vessel Application for seamen departing the vessel with a maritime transportation means at the seaport (via 96 hours visa) ---- From government to private sector Subsidiary Private sector Departure application typed at typing office submitted by PRO. 2. Maritime transportation means entry permit 3. Copy of maritime document + copy of passport and seaman's photo. 4. Certificate of minimum number of crew of maritime transportation means. 5. Original entry permit of 96 hours. Government Private UAE entities sector citizen Ajman Seaport Passport Control Section location Smart app. (if any) 100Dhs + (Dhs100 Urgent) Other fees (if any) 24 hours Official working hours 24 hours 4 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 116 of 203

117 99 Application for visa cancellation Application for cancelling 96 hours visa from the unified system ---- From government to private sector subsidiary Private sector Cancellation application submitted by PRO typed at typing offices. - Dhs50 collectable at typing offices. Government Private UAE entities sector citizen Ajman Seaport Passport Control Section location Dhs50 24 hours Official working hours 24 hours 3 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 117 of 203

118 100 Permit for debarking of seamen Application for debarking of seaman from a maritime transportation means anchored at seaport ---- From government to private sector subsidiary Private sector Attendance of PRO to submit an application typed at typing offices for seaman debarking vessel. 2. Permit for entry of maritime transportation means. 3. Seaman's photo, passport's copy and copy of seaman's book. Government Private UAE entities sector citizen Ajman Seaport Passport Control Section location Smart app. (if any) Dhs100 Other fees (if any) 24 hours Official working hours 24 hours 3 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 118 of 203

119 101 Transfer of a seaman Transfer of a seaman from one maritime transportation means to another at the same seaport ---- From government to private sector subsidiary Private sector Bring the entry permits to the two maritime transportation means 2. Letter from the marine agent regarding seaman's transfer. Government Private UAE entities sector citizen Ajman Seaport Passport Control Section location 24 hours Official working hours 24 hours 3 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 119 of 203

120 102 Issuance of work entry permit Issuance of work entry permit for domestic helpers and the like (private tutor) ---- From government to business sector Subsidiary Private sector Seaman's book or travel document. 2. Attendance of marine agent's PRO (for vessels). 3. Attendance of marine agent's PRO (for wooden vessels). 4. Copy of vessel's entry permit. 5. Letter stating absconding of seaman from the marine agent. 6. Receiving a financial receipt of Dhs5,000 as guarantee. Government Private entities sector UAE citizen Ajman Seaport Passport Control Section location Dhs300 N/A 24 hours Official working hours 24 hours 7 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 120 of 203

121 103 Arresting a seaman or being wanted by authorities Arresting or wanting a seaman by security or judicial authorities ---- From government to business sector Subsidiary Private sector Letter from the marine agent shouldering responsibility towards the arrested seaman. 2. Letter from the requesting authority explaining reasons of arrest or detention. 3. Copy of seam's book and passport along with a photo of arrested seaman. Government entities Private sector Ajman Seaport Passport Control Section 24 hours 24 hours 6 Minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 121 of 203

122 104 The situation of seaman falling ill or being injured in an accident Issuance of permit for debarking for injured or ill seaman after security approval ---- From government to business sector Subsidiary Private sector Letter from marine agent explaining the situation and the reasons for medical care along with a medical report containing the names of injured or ill seamen. 2. Copy of seaman's book and passport. 3. Seaman's photo. Government Private UAE entities sector citizen Ajman Seaport Passport Control Section location 24 hours Official working hours 5 Minutes 24 hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 122 of 203

123 105 Death of a seaman Issuance seaman's departure permit pursuant to death certificate ---- From government to business sector Subsidiary Private sector Ministry of Health, General Directorates of Police 1. Statement from the marine agent of the death case. 2. Death certificate or death report registered at the relevant police station. 3. Copy of seaman's book or passport and a photo of dead seaman. Government entities Private sector Ajman Seaport Passport Control Section 24 hours 24 hours 10 Minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 123 of 203

124 106 Entry of the vessel Processing vessel and passengers' entry in the unified system along with affixing entry stamp in the passengers' passports if it is an international journey ---- From government to business sector Subsidiary Private sector Coast Guard 1. Original vessel ownership document. 2. Passengers' passport. 3. Entry permits which entitles their bearers to enter the country. 4. Letter from Coast Guard indicating that the vessel has been searched. 5. Departure permit from the last seaport. name description Type classification structure limitation connectivity Government Private entities sector Ajman Seaport Passport Control Section 5 Minutes 24 hours 24 hours UAE/GCC citizen location Smart app. (if any) Other fees (if any) Official working hours twitter & instagram fees provision Page 124 of 203

125 107 Exit of vessel Processing vessel and passengers' exit in the unified system along with affixing exit stamp in the passengers' passports if it is an international journey ---- From government to business sector Subsidiary Private sector Coast Guard, Customs 1. Search notice from Coast Guard and exit permit if the vessel exceeded the legal term (21 days). 2. Exit permit from Customs Department. 3. Entry permits used during entering the country. 4. Original entry permit. Government Private UAE/GCC entities sector citizen Ajman Seaport Passport Control Section location Dhs30 for expat passenger 24 hours Official working hours 5 Minutes 24 hours twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 125 of 203

126 108 Entry of European Community citizens (Schengen region) Processing entry to European Community citizens (Schengen region) and ensuring that there are no security restrictions ---- From government to individuals Subsidiary Individuals Bring original passport. 2. Refer to Passport Control Section, Ajman Seaport. Government entities Private sector Ajman Seaport Passport Control Section 24 hours 24 hours 3 Minutes UAE citizen location Official working hours twitter.com & instagram.com name description Type classification structure limitation connectivity Entities targeted by fees provision Page 126 of 203

127 109 Exit of European Community citizens (Schengen region) Processing exit to European Community citizens (Schengen region) and ensuring that there are no security restrictions ---- From government to individuals Subsidiary Individuals Bring original passport. 2. Refer to Passport Control Section, Ajman Seaport. Government Private entities sector UAE citizen Ajman Seaport Passport Control Section location 24 hours Official working hours 24 hours 3 Minutes twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 127 of 203

128 110 Procedure of exit for violators of entry permit (96 hours) Procedure of exit at the unified system for one of the violators of entry permit (96 hours) ---- From government to individuals Secondary Individuals 1- Original Passport 2- Original Entry Permit Partner Private companies -- GCC Resident citizen Government organizations and entities UAE Citizen Visitor name description Type classification structure limitation connectivity Ajman Seaport Passport Control Section Violation fine collection:100dhs per day Exit permit request: 200Dhs Exit fees: 30Dhs hours 24 hours One minute 1 location Official working hours twitter.com & instagram.com fees provision Page 128 of 203

129 111 Issuance of Unified Numbers Procedures related to issuance of unified numbers in case of entry and exit from the country ---- From government to individuals Secondary Individuals Making sure there is no previous unified number 2- Issuance of a new unified number Partner Resident GCC UAE citizen Citizen Government Private companies organizations and Visitor entities Ajman Seaport Passport Control Section location hours Official working hours 24 hours One minute 1 twitter.com & instagram.com name description Type classification structure limitation connectivity fees provision Page 129 of 203

130 Ajman Ports Passport Office 112 Entry Permit (work) Entry permit issued for local government departments and the Office of the Governor and their representatives and for companies operating in the free zone in addition to the categories of domestic helpers and the like, and work permit for partners and investors (not subject to the Labor Law) --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) name description Type classification structure limitation connectivity 1- Local public sector, Governor office and its subordinate departments + Ajman Customs: Verify the signature & stamp of submitting party Sponsor passport+id 2- Free zone Verify the signature & stamp of the establishment 3- Resident sponsor Salary certificate Last electricity bill Medical test for those coming from the covered countries Sponsor ID 4- Investor/partner Copy of sponsored passport with at least 6 month validity Medical test for those coming from the covered countries Last electricity bill ID of sponsor/partner Copy of passport with at least 6 month validity Verify the continuity of marriage if the contract date is more than six month Passport copy for sponsor & sponsored (female) Proof of housing Copy of sponsored passport with at least 6 month validity Passport copy for sponsor & sponsored (female) Tenancy contract of the house Proof of the investor sponsorship conditions provision Page 130 of 203

131 Government entities Ajman Ports Passport Office 165 Dhs Dhs. Urgent 3 Dhs am to 2.15 pm Private UAE sector citizen location Official working hours Public holidays 1-5 minutes twitter.com & instagram.com Entities targeted by provision fees Average time Communicatio n 113 Entry Permit (Residence) Residence entry permit issued for families of residents in the country that don t allow its holder to work --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 1- Resident wife and her children: Passport copy of the sponsor Sponsored passport with at least six month validity Proof of relation for children certified by ministry of foreign affairs and translated into Arabic Sponsor ID Marriage contract certified by ministry of foreign affairs and translated into Arabic Court statement that the female girl (18 years) is not married Certified tenancy contract+last electricity bill Proof of relation for children certified by Ministry of foreign affairs and translated into Arabic-attach a letter of continuity of studying name description Type classification structure limitation connectivity provision Page 131 of 203

132 from one of the higher education institutions in the country (for sponsorship of sons over 18 years of age until 21 years) in case the university is recognized by Ministry of higher education no need for payment of financial guarantee. Otherwise, if the university if not recognized a financial guarantee of 5000 Dhs. Is required. 2- investor/partner wife and children Proof of relation for children (birth certificate)- attach a letter of continuity of studying from one of the higher education institutions in the country (for sponsorship of sons over 18 years of age until 21 years) Copy of sponsor passport Copy of sponsored passport with at Certified marriage contract by Ministry of foreign affairs and translated into Arabic Sponsor ID A Proof of sponsorship for partner/investor Government entities Ajman Ports Passport Office 265 Dhs Dhs. Urgent 3 Dhs am to 2.15 pm least 6 month validity Court statement that the female girl (18 years) is not married Certified tenancy contract + electricity bill 3000 Dhs. Financial guarantee for each member in the family Private sector 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com Entities targeted by provision fees Average time for provision Communicatio n Page 132 of 203

133 114 Entry Permit (visit) Short term visit (30 days) long term (90 days) whose holder is not authorized to work --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 1- Local public sector short 30/90 days: Verify the signature & stamp Health insurance of requesting party Passport copy with at least six month validity 2- free zone short 30/90 days: name description Type classification structure limitation connectivity A letter from the free zone authority requesting the visit Passport copy of the sponsored with at least six month validity Verify the signature & stamp of the free zone authority 1000 Dhs. Financial guarantee Health insurance 3- resident long 90 days for first degree relatives: Sponsor passport Passport copy of the sponsored with at least six month validity Marriage certificate Children birth certificate translated into translated into Arabic Arabic Certified tenancy contract Salary certificate at least (4000 Dhs) at a + last electricity bill condition that the occupation is not a labor Health insurance 1000 Dhs financial guarantee Sponsor ID or application provision 4- investor/partner long 90 days for first degree relatives Sponsor passport Passport copy of the sponsored with at least six month validity Marriage certificate Children birth certificate translated translated into Arabic into Arabic Certified tenancy contract Dhs financial guarantee last electricity bill Health insurance Sponsor ID or application Meet the sponsorship conditions of partner/investor Page 133 of 203

134 Government entities Ajman Ports Passport Office Private sector 315 Dhs Dhs. Urgent 3 Dhs am to 2.15 pm 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com Entities targeted by provision fees Average time Communicatio n Page 134 of 203

135 115 Residence permit (new) Entry permit for family members of working residents in the country that does not authorize its bearer work --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 3-Preventive medicine 1- The public sector (Free Zone): Certified medical examination by preventive medicine that does not exceed 3 months Verify the signature & seal of Trading license and facility card the requesting party (private sector) Copy of Emirates ID or Original passport of the registration application sponsored Previous entry permit (used) Registration application for Emirates ID 2- Resident sponsor Investor/Partner: Previous entry permit (used) or birth certificate for those born in the country that does not exceed (120 days) from birth date Verify the presence of the Original passport of the sponsor sponsor Certified medical examination Copy of Emirates ID or by preventive medicine for registration application sponsored person over (18) years that does not exceed 3 months Registration application for Emirates ID Original passport of the sponsored Labor contract for domestic helpers name description Type classification structure limitation connectivity provision Government Private entities sector Ajman Ports Passport Office 315 Dhs Dhs. Urgent 3 Dhs am to 2.15 pm UAE citizen location Official working hours Entities targeted by provision fees Page 135 of 203

136 Public holidays 1-5 minutes twitter.com & instagram.com Average time for provision Communicatio n 116 Residence permit renewal (work) for Individual Residence issued to employees of government departments and the Office of the Governor and their representatives and companies working in the Free Zone in addition to domestic helpers and the like and for partners and investors and their families --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 3-Preventive medicine 1- The public sector (Free Zone): Certified medical examination by preventive medicine that does not exceed 3 months Verify the signature & seal of Trading license and facility card the requesting party (private sector) Copy of Emirates ID or Original passport of the registration application sponsored Police fingerprint report that Registration application for does not exceed 3 months Emirates ID 2- Resident sponsor Investor/Partner (domestic helpers and the like): name description Type classification structure limitation connectivity provision Page 136 of 203

137 Certified medical examination by preventive medicine that does not exceed 3 months Verify the presence of the Original passport of the sponsor sponsor Salary certificate for a resident Copy of Emirates ID or sponsor registration application Labor contract for domestic helpers Registration application for Emirates ID Tenancy contract with last electricity bill Government entities Ajman Ports Passport Office Private sector 365 Dhs Dhs. Urgent 3 Dhs am to 2.15 pm 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com Entities targeted by provision fees Average time Communicatio n Page 137 of 203

138 117 Residence permit renewal (family) Residence issued to employees of government departments and the Office of the Governor and their representatives and companies working in the Free Zone in addition to domestic helpers and the like and for partners and investors and their families --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 3-Preventive medicine 1- Resident spouse and children: Certified medical examination by preventive medicine for sponsored person over (18) years that does not exceed 3 months Verify the signature of the Trading license and facility card sponsor (private sector) Copy of Emirates ID or Original passport of the registration application sponsored Attach a letter of continuity of Court statement that the studying from one of the female girl (18 years) is not higher education institutions married in the country (for sponsorship of sons over 18 years of age) 1 year only renewable. Tenancy contract + last Copy of the sponsor passport electricity bill Salary Certificate 2- Investor / partner (wife and children): name description Type classification structure limitation connectivity provision Certified medical examination by preventive medicine for sponsored person over (18) years that does not exceed 3 months Verify the presence of the Original passport of the sponsored sponsor Salary certificate for a resident Copy of Emirates ID or sponsor registration application Tenancy contract + last electricity bill Court statement that the female girl (18 years) is not married Attach a letter of continuity of studying from one of the higher education institutions in the country (for sponsorship of sons over 18 years until 21 Years ) 1 year only renewable. Page 138 of 203

139 Government entities Ajman Ports Passport Office Private sector 405 Dhs Dhs. Urgent 3 Dhs am to 2.15 pm 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com Entities targeted by provision fees Average time Communicatio n 118 Residence permit transfer (work) Procedures related to the sponsorship transfer from the public sector to the public sector, and individuals to individuals. It also includes transfer from public sector to another within the emirate, and transfer to other Emirate. --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) name description Type classification structure limitation connectivity Page 139 of 203

140 1- Public Sector + free zone: Verify the signature and seal of the old and new establishments on the initial approval application. Verify the signature and seal of Trading license of the new the new establishments on the establishment + establishment sponsorship transfer card application. Emirates ID or registration Original Passport of the application Certified medical examination by preventive medicine that does not exceed 3 months sponsored Police fingerprint report that does not exceed 3 months Establishment Inspection report or cancellation fees (Replacement) for free zone only. Appointment letter for the public sector only. 2- Individuals (resident sponsor + investor / partner) (domestic helpers): provision Proof of a sponsorship conditions for investor and partner only (Letter from the free zone Verify the signature & Domestic helper labor contract presence of the sponsor Copy of the sponsor passport Proof of income (salary certificate) for resident sponsor only. Copy of Emirates ID or Certified medical examination by registration application preventive medicine that does not exceed 3 months Police fingerprint report that does not exceed 3 months Tenancy contract + last electricity bill Government entities Ajman Ports Passport Office 005 Dhs. Urgent 3 Dhs am to 2.15 pm Private UAE sector citizen location Official working hours Public holidays 1-5 minutes twitter.com & instagram.com Entities targeted by provision fees Average time for provision Page 140 of 203

141 119 Sponsorship transfer (residence) Sponsorship transfer to another sponsor in the same emirate --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 1- Resident + investor / partner, wife and children: Copy of marriage contract certified by the embassy and Ministry of foreign affairs (translated into Arabic)) Proof of kinship for children Original medical examination that certified by the embassy and does not exceed 3 months the Ministry of Foreign Affairs (translated into Arabic) Emirates ID or registration Salary Certificate for resident application Attach a letter of continuity of studying from one of the higher education institutions in the country (for sponsorship of sons over 18 years) Tenancy contract + last electricity bill Police fingerprint report that does not exceed 3 months Government entities Ajman Ports Passport Office 005 Dhs. Urgent 3 Dhs am to 2.15 pm Private sector sponspor Court statement that the female girl (18 years) is not married Tenancy contract + last electricity bill Tenancy contract + last electricity bill UAE citizen location Official working hours Public holidays 1-5 minutes name description Type classification structure limitation connectivity provision Entities targeted by provision fees Average time Communicatio Page 141 of 203

142 twitter.com & instagram.com n 120 Sponsorship transfer from emirate to emirate (Work) Sponsorship transfer from a sponsor in an emirate to another sponsor in another emirate --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 1- Public Sector + free zone: Verify the signature and seal of the old and new establishments on the initial approval application. Verify the signature and seal of Trading license of the new the new establishments on the establishment + establishment sponsorship transfer card application. Emirates ID or registration Original Passport of the application Certified medical examination by preventive medicine that does not exceed 3 months Establishment Inspection report or cancellation fees (Replacement) for free zone only. sponsored Appointment letter for the public sector only. Appointment letter for the public sector only. 2- Individuals (resident sponsor + investor / partner) (domestic helpers): name description Type classification structure limitation connectivity provision Page 142 of 203

143 Verify the signature and seal of the old and new sponsor on the initial approval application and the approval of the administration of the previous sponsor. Verify the signature & Original Passport of the presence of the sponsor Copy of the sponsor passport Copy of Emirates ID or registration application Proof of fulfillment Certified medical examination by preventive medicine Government entities Ajman Ports Passport Office 005 Dhs. Urgent 3 Dhs am to 2.15 pm Private sector sponsored Proof of income (salary certificate) for resident sponsor only. Certified medical examination by preventive medicine that does not exceed 3 months Sponsorship conditions for investor & partner only 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com Entities targeted by provision fees Average time for provision Communicatio n Page 143 of 203

144 121 Sponsorship transfer from emirate to emirate (resident) Procedures related to transfer of sponsored from one emirate to another for resident purpose --- From government to (government- business sector-individuals) Secondary Free zone 2-Ministry of finance (e-dirham) 1- Resident + investor / partner, wife and children: attach a letter of continuity of studying from one of the higher education institutions in the country (for sponsorship of sons over 18 years Copy of marriage contract certified by the embassy and Ministry of Foreign Affairs (translated into Arabic) Copy of the sponsor passport Emirates ID or registration application Salary certificate (resident sponsor) Government Private entities sector Ajman Ports Passport Office 005 Dhs. Urgent 3 Dhs am to 2.15 pm Original passport of the sponsored Proof of kinship for children certified by the embassy and the Ministry of Foreign Affairs (translated into Arabic) Court statement that the female girl (18 years) is not married Tenancy contract + electricity bill 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com name description Type classification structure limitation connectivity provision Entities targeted by provision fees Average time Communicatio n Page 144 of 203

145 122 Adding companion (Adding companion from entry permit) The operations carried out at the residence without a change in the sponsor's data. --- From government to (government- business sector-individuals) Secondary Government sector -Private sector - individuals (non-citizens) 1-Free zone 2-Ministry of finance (e-dirham) 1- Resident + investor / partner, wife and children: Original entry permit (used) for the sponsor or original copy of birth certificate for individuals born in the UAE Original passport of residence Copy of the sponsor that has the addition of the comapnion Copy of the sponsor passport Sponsor and the sponsored holder of the visa or registration certificate Emirates ID Court statement that the female girl (18 years) is not married Salary certificate (resident sponsor) Government entities Ajman Ports Passport Office 7.30 am to 2.15 pm Private sector 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com name description Type classification structure limitation connectivity provision Entities targeted by provision fees Average serice time Communicatio n Page 145 of 203

146 123 Separation of companion (transfer of companion from a residence to another) The operations carried out at the residence without a change in the sponsor's data. --- From government to (government- business sector-individuals) Secondary Government sector -Private sector - individuals (non-citizens) 1-Free zone 2-Ministry of finance (e-dirham) 1- Resident + investor / partner, wife and children: Copy of the previous visa of the addition of the comapnion Original new passport Salary certificate (resident sponsor only) Emirates ID Government entities Ajman Ports Passport Office Private sector Private & public sector (50) Dhs Partner & investor (100 Dhs.) 3 Dhs am to 2.15 pm Salary certificate (resident sponsor only) In case of separation with renewal Tenancy contract + last electricity bill 1-5 minutes UAE citizen location Official working hours Public holidays twitter.com & instagram.com name description Type classification structure limitation connectivity provision Entities targeted by provision fees Average time Communicatio n Page 146 of 203

147 124 Modifying the status of individuals inside the country Modifying the status of individuals inside the country by paying departure exemption fee and within conditions -- From government to (government- business sector- individuals) Complementary Government sector- Private sector- Individuals (expats) 1. Fee zone 2. Ministry of Finance (e-dirham) 1. Public sector: Copy of passport to be valid for at least Verify signature and stamp of (6) months. entity submitting the application Copy of passport with the previous residency visa or copy of visa cancellation 2. Free Zone: Copy of passport with the previous residency visa or copy of visa cancellation Original visit permit in case of changing from visit visa 3. Resident sponsor/investor/partner: Copy of passport with the previous residency visa or copy of visa cancellation Original passport Government entities Private sector Original passport Original visit permit in case of changing from visit visa Verify signature and stamp of entity submitting the application Copy of trading license and establishment card Original passport Verify signature and stamp of entity submitting the application Original visit permit in case of changing from visit visa Original passport UAE citizen location Dhs (515) ) 3( Dhs 7334am to 2:15pm Official working hours Minutes Ajman Ports Passport Office description Type classification structure limitation connectivity fees Average Page 147 of 203

148 twitter & instagram time 125 Issuance of establishment card (Public sector + Free Zone) Guarantee card of companies affiliated to the Free Zone -- From government to (government- business sector- individuals) Subsidiary Government sector- Private sector- Individuals (expats) 1. Fee zone2. Ministry of Finance (e-dirham) Review the application and the documents to ensure their correctness Execute the application after obtaining accreditation and security approval Government entities Private sector Ajman Ports Passport Office Dhs (315) Regular Dhs (415) Urgent ) 3( Dhs 7334am to 2:15pm - Receive application for establishment card and the documents from the authorised person or PRO Enter establishment's data in the unified system of citizenship, residency and ports to obtain security approval Type establishment card. Submit establishment card to application provider UAE citizen location Official working hours description Type classification structure limitation connectivity fees Page 148 of 203

149 1-5 Minutes twitter & instagram provision 126 Absconding circular by sponsor Circular on absconding employees who are in UAE -- From government to (government- business sector- individuals) Subsidiary Government sector- Private sector- Individuals (expats) 1. Fee zone 2. Ministry of Finance (e-dirham) description Type classification structure limitation connectivity Receive the absconding application and verify the required attachments and get fees Typing e-application for absconding at typing offices and handing it over to the receiving staff Verify the identity of the reporting person through comparing original identity document with the details of the applicant of Stop-Searchapplication or to receive the application by PRO of public sector and the Free Zone Receive original copy of guarantee receipt for circular applicant Payment of Dhs5,000 fees as a guarantee. Verify the details of the application and compare them with attached documents Enter the unified number and category (residency visapermit) of the sponsored absconder in the list of circulars of absconding from sponsor in the unified system of citizenship, residency and ports + financial receipt number + registering of attachments of application +Handing over a copy of circular to Page 149 of 203

150 applicant Send the circular file to Achieve branch pursuant to the form of handing over e-files and is kept at the General Department Government Private UAE entities sector citizen Ajman Ports Passport Office location Dhs5,000 Absconding circular fees Dhs315 Application typing fees ) 3( Dhs 7334am to 2:15pm Official working hours Minutes twitter & instagram fees Average time 127 Initial approval for issuing Trading License Approval granted to certain nationalities pursuant to the procedures of the General Department -- From government to (government- business sector- individuals) Subsidiary 1. Fee zone 2. Ministry of Finance (e-dirham) description Type classification structure limitation connectivity Full verification of approval applicant and his partners in the unified system of Citizenship, Residency and Ports and in the Criminal Records lists Enter trade name/commercial activity/telephone numbers of approval applicant along with all the attachments Receive the application for obtaining initial approval along with the required documents from concerned person or his PRO Enter the unified numbers of approval applicant and his/her partners Page 150 of 203

151 in the system of requesting an approval for Trading License and verify all data to ensure their correctness Approval of security entity Government entities Private sector Ajman Ports Passport Office Dhs (15) ) 3( Dhs 7334am to 2:15pm Minutes Save the data in the system Handing over the No-Objection Certificate to approval applicant UAE citizen location Official working hours twitter & instagram fees Average time 128 Merging the unified numbers Merging the unified numbers -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) description Type classification structure limitation connectivity Enter the new unified number in the unified numbers merging screen of persons in the unified system of citizenship, residency and ports Verify person s data under old number Carry out merging and Page 151 of 203

152 Government entities Private sector Ajman Ports Passport Office 7334am to 2:15pm Minutes modification UAE citizen location Official working hours twitter & instagram fees provision 129 Data modification/renewal of establishment (Public + Free zone) Modification of data of establishment listed in the system -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) - Application to modify data of establishment card Government entities Private sector Seaport and Customs of Ajman (Seaport Passport Office) UAE citizen location description Type classification structure limitation connectivity Page 152 of 203

153 Dhs (115) ) 3( Dhs 7334am to 2:15pm Minutes Official working hours Twitter/Instagram fees Ave. time 130 Cancelling of establishment cards These are the procedures concerning cancelling of establishment card -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) - Fetch a letter from Free Zone. Government entities Private sector Ajman Ports Passport Office Dhs (65) ) 3( Dhs 7334am to 2:15pm Minutes UAE citizen location Official working hours description Type classification structure limitation connectivity fees provision Page 153 of 203

154 twitter.com & instagram.com 131 Procedure of cancelling a circular (Absconding from sponsor) Cancelling a circular on absconders of employees in the country -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) 1. Public sector + Free Zone: The letter is presented to Section Head Receive letter from sponsor for approval or refusal requesting cancellation of circular on the person to modify his status in the same establishment or for another sponsor Transaction is entered in the unified In case of Section Head s system to get security approval approval, a paid e-application is received along with the required documents attached description Type classification structure limitation connectivity 2. Public sector + Free Zone: In case of approval, sponsor is notified to modify person s status Government entities Private sector Ajman Ports Passport Office Dhs (315) ) 3( Dhs 7334am to 2:15pm - UAE citizen location Official working hours fees Page 154 of 203

155 1-2 Minutes Twitter/Istagram provision 132 Transfer of residency visa to a new passport Procedures taken on residency visa without changing sponsor s data -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) 1. Public sector + Free Zone: Report on residency visa with the entry stamp of the person issued from UAE embassy in the country where the passport was lost The trading license of the new establishment + establishment card Original passport of sponsored person 2. Individuals: Passport Lost Report inside or outside the country if passport is lost Investigation report in case the loss occurred inside the country Verify sponsor s signature Report on residency visa with the entry stamp of the person issued from UAE embassy in the country where the passport was lost Original passport of sponsored person Investigation report in case the loss occurred inside the country Government entities Private sector Ajman Ports Passport Office Dhs (115) Regular Verify sponsor s signature Passport Lost Report inside or outside the country if passport is lost UAE citizen location description Type classification structure limitation connectivity fees Page 155 of 203

156 Dhs (215) Urgent ) 3( Dhs 7334am to 2:15pm Minutes Official working hours twitter.com & instagram.com Average time 133 Collecting ministerial fees (e-dirham) - -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) description Type classification structure limitation connectivity Receive fees through the blue card of e-dirham for collecting fees or the customer's own credit card. Payment of delay fine into the unified system. Government entities Private sector Ajman Ports Passport Office am to 2:15pm - -- Receive application from customer on delay fine. Withdraw the prescribed fees through the e-dirham machine. UAE citizen location Official working hours fees Page 156 of 203

157 1-5 Minutes twitter.com & instagram.com provision 134 Cancelling of entry permit Cancelling all types of entry permits -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) description Type classification structure limitation connectivity Receive the application, review the transaction and verify the information and documents' validity. Verify that there are no fines on sponsor Enter transaction in system Put the UAE stamp along with a clarification of departure date in the passport near the entry stamp when cancelling worker's visa after entering the country. Submit the application along with the required documents. Verify the identity of person who submits the application ( Verify the type of cancellation (inside/outside the country) Stamp the visa with Cancelled in case the visa is prior to entry and is handed over to customer to replace the transaction by Ministry of Labour. Government entities Private sector Ajman Ports Passport Office Dhs (65) ) 3( Dhs 7334am to 2:15pm UAE citizen location Official working fees Page 157 of 203

158 - 1-5 Minutes hours Twitter/instagram Ave. time 135 Permit for individuals staying abroad for over (6 months) This a permit granted to the individual who exceeded (6) months of staying abroad for certain circumstances -- From government to (government- business sector- individuals) Subsidiary 1. Fee zone 2. Ministry of Finance (e-dirham) - Payment of Dhs100 for each month up to Dhs500 after the lapsing of 6 months abroad. Government Private UAE entities sector citizen Ajman Ports Passport Office Dhs (115) for each month ) 3( Dhs 7334am to 2:15pm Minutes location Official working hours Twitter/Instagram 136 description Type classification structure limitation connectivity fees Average time Page 158 of 203

159 Undertaking and bail bond Undertaking of family head to change his status within 30 days against financial guarantee of Dhs5,000 without cancelling the residency visa of his family members -- From government to (government- business sector- individuals) Complementary 1. Fee zone 2. Ministry of Finance (e-dirham) Receiving and submission form Proof of beneficiary's attaining another residency visa (new work permit + letter from new sponsor). Letter of new recruitment This procedure is done when transferring residency visa within the emirate only. Term may be extended upon approval of Section Head. Government entities Private sector Ajman Ports Passport Office Dhs (210) 7334am to 2:15pm Minutes Verify residency visa validity Dhs5,000 bank guarantee to be refunded after affixing sponsor's residency visa within 30 days of guarantee's date. Undertaking letter from sponsor Copy of sponsor's passport. New profession of sponsor must meet bond's terms. UAE citizen location Official working hours Twitter/Instagram description Type classification structure limitation connectivity fees provision Page 159 of 203

160 Municipality Passport Office 137 Entry Permit (Investor) Entry permit issued by local government agencies and the cabinet of the ruler and their representatives and the companies operating in free zone in addition to domestic helpers and those in their category, and work permits for partners and investors (not subjected to Labor law) -- From government to (Government- Business Sector- Individuals) Secondary - Free Zone - Electronic application - Make sure there is signature and seal of the establishment and PRO card - Initial approval of Ajman Municipality - Passport copy of the sponsored individual valid for at least six months - Passport copy of the sponsor - Copy of the trade license - Partnership contract (L.L.C) - Civil Defense certificate + site planning - Certificate from Ajman Chamber of Commerce and Industry Government entities Private sector Municipality Passport Office UAE citizen location name description Type classification structure limitation connectivity Page 160 of 203

161 (365)Dhs Dhs ) 3( From 7:30am to 2:15pm mn Official working hours Twitter/Instagram fees Average time 138 Issuance of establishment card (public sector) Card of sponsorship for companies operating in free zone -- From Government to (Government-Business sector-individuals) Secondary -- Free zone - Receiving establishment card application and documents required from the delegate or PRO - Letter from the government establishment of card application - Passports copies of those authorized for signature - Contract of incorporation if the establishment is semi-public name description Type classification structure limitation connectivity Page 161 of 203

162 Government entities Private sector Municipality Passport Office (315) Dhs Dhs ) 3( From 7:30am to 2:15pm mn UAE citizen location Official working hours Twitter/Instagram fees Average time 140 Initial approval for issuance of trade license It is the approval granted for transactions of issuance of trade licenses From Government to (Government-Business sector- Individuals) Secondary name description Type classification structure Page 162 of 203

163 Free zone - Application of initial approval signed and sealed by the stakeholders - University certificates if any - Copy of the previous residence if any - Establishment data or personal data - Approval of the chamber of commerce and industry on the trade name Government entities Private sector Municipality Passport Office (15) Dhs Dhs ) 3( From 7:30am to 2:15pm mn UAE citizen location Official working hours Twitter/Instagram limitation connectivity fees Average time Page 163 of 203

164 Masfoot Passport Office Work Entry Permit 141 Entry permit issued for local government agencies and the office of the Ruler and their representatives and the companies operating in the free zone, in addition to domestic helpers and those falling in their category and work permit and work permit for partners and investors (Not valid for labor law) -- Primary From government to (Government Business Sector Individuals) Letter from Ministry of Culture Establishment card Letter from Ministry of Culture Establishment card Public Sector 2 Private Sector Electronic application Copy of Passport valid for at least 6 months PRO card Electronic application Copy of Passport valid for at least 6 months PRO card Government Private Entities Sector riate Citizen Sanad Government Center location Dhs ) 165( Dhs ) 3( 7:30am to 2:15pm Official working hours - 1 to 5 mn name description Type classification structure limitation connectivity fees provision Page 164 of 203

165 Twitter/Instagram 142 Entry permit (for residence) (Domestic Helpers) Entry permit for residence issued for families of UAE working residents and its holder is not allowed to work From government to government 2- From government to business sector 3 From government to individuals Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners 1 Emirati Wife Passport of the sponsored person valid Marriage contract copy for at least 6 months Sponsor passport copy + ID card 2- Resident wife and her children Proving the relationship. Continuity of marriage if the contract has been for more than 6 months Statement from the court stating that the female was not married (for those above 18) Lease contract or the last electricity bill Marriage contract certified by the Ministry of Foreign Affairs and translated Work contract (in case the sponsor works in private sector) Passport copy of the sponsor valid for at least 6 months Salary certificate 3- Investor / Wife's partner and children House lease contract and last electricity bill Passport copies of the sponsor and the sponsored individual Statement from the court that the female was not married Passport copies of the sponsor and the sponsored individual Proving the relationship Passport copy of the sponsor valid for at least 6 months Certified marriage contract. Continuity of marriage if the contract has been for more than 6 months 4- Emirati sponsor-gcc sponsor Sponsor or heirs Presence of the sponsor Cattle card or farm card insurance 2000 Dhs for the job of shepherd, report of inspection. For the driver with two car registrations and driving license Passport copies of the sponsor and sponsored individual Medical checkup for Indonesian and Srilankan nationalities name description Type classification structure limitation Page 165 of 203

166 Government Private Entities Sector riate Citizen Sanad Government Center location Dhs ) 54( Dhs ) 3( 7:30am to 2:15pm Official working hours m fees Average time twitter.com & instagram.com 143 Entry permit (for residence) Entry permit for residence and issued for families of residents working in the UAE and its holder is not allowed to work From government to government 2- From government to business sector 3- From government to individuals 1- Public sector 2- Individuals 3- Investors and partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners 1- Public Sector and Private Sector Copy of ID card sealed by ID authority + medical checkup Entry permit previously issued Make sure there is signature and seal of the establishment and establishment card and PRO card Copy of labour card name description Type classification structure limitation Page 166 of 203

167 (used) Licensing 2-Individuals: sponsors, resident sponsor, Emirati sponsor, GCC sponsor, heirs sponsors Medical checkup Attendance of the sponsor of authorized PRO Copy of labour card for those ID card copy sealed by ID working in private sector authority Entry permit previously issued (used) Labor contract for domestic helpers and those in their category 3- Individuals, investor and partner Emirates gate card Fulfill the condition of sponsorship Medical checkup Government Entities Private Sector Ensure attendance of the sponsor ID card copy Entry permit previously issued (used) riate Citizen Sanad Government Center - -- Dhs ) 154( Dhs ) 3( 7:30am to 2:15pm to 5 mn location Official working hours twitter.com & instagram.com fees Page 167 of 203

168 144 Residence renewal (work).residence issued for those working in government departments and the office of the ruler, their representatives and the companies operating in the free zone, in addition to domestic helpers and those falling in their category, partners, investors and families From government to government 2- From government to business sector 3- From government to individuals - 1- Public Sector 2- Investors 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners 1: Public Sector Licensing Ensure there is signature and seal of establishment, establishment card Entry permit previously issued (used) Lease contract and last electricity bill Licensing Entry permit previously issued (used) Lease contract and last electricity bill and PRO card ID Card + Medical checkup Labour card Maid contract for domestic helpers 2- Private Sector Ensure there is signature and seal of establishment, establishment card and PRO card ID Card + Medical checkup Labour card Maid contract for domestic helpers 3-UAE sponsor/gcc sponsor/sponsor of heirs domestic helpers and those in their category Licensing Entry permit previously issued (used) Lease contract and last electricity bill Government Entities Private Sector Sanad Government Center -- - Dhs ) 144( Ensure there is signature and seal of establishment, establishment card and PRO card ID Card + Medical checkup Labour card Maid contract for domestic helpers riate Citizen location name description Type classification structure limitation fees Page 168 of 203

169 Dhs ) 3( 7:30am to 2:15pm to 5 mn Official working hours twitter.com & instagram.com provision 145 Residence renewal (Residence) Residence issued for those working in government departments and the office of the ruler, their representatives and the companies operating in the free zone, in addition to domestic helpers and those falling in their category, partners, investors and families 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Investors 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners 1- Emirati wife Family book Wife's passport Marriage certificate copy Sponsor's passport copy + ID 2- Resident wife and her children: ID card Marriage certificate (in case the sponsor works at private sector) Marriage certificate copy Attach a letter stating continuity of study from one of the institutions of higher education in the country (in case of sponsoring children aged 18 and above) Salary certificate name description Type classification structure limitation Page 169 of 203

170 :3- Investor/ Partner of the wife and children Lease contract and last electricity bill Licensing Original medical checkup for those aged above 18 provided it is not older than 3 months Government Entities Private Sector Sanad Government Center -- Domestic helpers, government sector, private sector, free zone (100dhs), partner or investor (150)Dhs Dhs ) 3( 7:30am to 2:15pm m Passport copies of the sponsor and sponsored individual ID card Certificate from the court for those above 18 stating non-marriage, continuity of studies for males riate Citizen location Official working hours fees provision twitter.com & instagram.com Page 170 of 203

171 146 Transfer of sponsorship (for residence) Residence issued for those working in government departments and the office of the ruler, their representatives and the companies operating in the free zone, in addition to domestic helpers and those falling in their category, partners, investors and families - 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Investors 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners : 1- Emirati wife Family book Wife's passport Marriage certificate copy Sponsor passport copy + ID card 2- Resident wife and her children: ID card Work contract (in case the sponsor works in private sector) Certificate from the court for the female above 18 stating she is not married Labour card Marriage certificate copy Attach a letter stating continuity of study from one of the institutions of higher education in the country (in case of sponsoring children aged 18 and above) Original medical checkup for those aged above 18 provided it is not older than 3 months Salary certificate : 3- Investor/ Partner of the wife and children Lease contract and last electricity bill Licensing Certificate from the court for the female above 18 stating she is not married.transaction and showing the original Government Entities Private Sector Sanad Government Center - Dhs ) 115( Passport copies of the sponsor and sponsored individual ID card aged above 18 Continuity of studies for males riate ID card Citizen location name description Type classification structure limitation fees Page 171 of 203

172 Dhs ) 3( 7:30am to 2:15pm to 5 mn Official working hours twitter.com & instagram.com provision 147 Transfer of sponsorship from one Emirate to another (for domestic helpers and the like) From public to public sector from individuals to individuals. It also includes: transfer from one public sector to another inside the same Emirate, and transfer from one Emirate to another -- Secondary From government to (Government- Business sector- Individuals) UAE sponsor/gcc sponsor/sponsor of heirs domestic helpers and those in their category Certificate of heritage calculation by the court Copy of passport of agent of heirs Labour card Should be exempted the UAE sponsor, category (female 60+) from the condition of owning two cars and should own only one car Maid labour contract Cattle card (for shepherd) Letter of Horse Racing Union (for horse groom job) Two valid car registrations (for the job of special driver farm supervisorwatchman). Farm property (for famer job) - bank deposit 2000Dhs name description Type classification structure limitation connectivity Page 172 of 203

173 Government Entities Private Sector Sanad Government Center (100)Dhs Dhs ) 3( 7:30am to 2:15pm m riate Citizen location Official working hours fees Average time twitter.com & instagram.com Page 173 of 203

174 148 Transfer from one Emirate to another (for residence) It includes: - from public sector to public sector- from individuals to individuals. It also includes: transfer from one public sector to another inside the Emirate, and transfer from one Emirate to another -- Secondary From government to (Government- Business sector- Individuals) Family Wife's passport Emirati wife: Marriage certificate copy Sponsor passport copy + ID card 2-Emirati resident and her children: ID card Marriage certificate (in case the sponsor works at private sector) Marriage certificate copy Attach a letter stating continuity of study from one of the institutions of higher education in the country (in case of sponsoring children aged 18 and above) Salary certificate name description Type classification structure limitation connectivity :3- Investor/ wife partner and children Lease contract and last electricity bill Licensing Original medical checkup for those aged above 18 provided it is not older than 3 months Passports copies of the sponsor and sponsored individual ID card Certificate from the court for females above 18 stating non-marriage, continuity of studies for males Government Private Entities Sector Sanad Government Center Dhs ) 115( Dhs ) 3( riate Citizen location fees Page 174 of 203

175 7:30am to 2:15pm m Official working hours Twitter/Instagram Average time 149 Adding an accompanying person (addition of an accompanying person to the visa) It includes: - From public sector to public sector- from individuals to individuals. And includes also: Transfer from one public sector to the other inside the Emirate, transfer from another Emirate - 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners Resident (Father/Mother) - Electronic application - Payment of additional fees of the accompanying person - Additional fees of accompanying person only in cases of same validity - Original entry permit - Not adding an accompanying person aged above 18 - Fulfill the conditions of sponsorship Government Entities Private Sector riate Citizen name description Type classification structure limitation Required Documents Page 175 of 203

176 Sanad Government Center location (100) Dhs Dhs ) 3( 7:30am to 2:15pm Official working hours m Twitter/Instagram fees provision 150 Dissociation of an accompanying person (Transfer of an accompanying person from residence visa to another) Operations executed on residence without change in the sponsor From government to government 2- From government to business sector 3- From government to individuals - 1- Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners :1 Resident (Father/Mother) Copy of the new passport Work contract (In case the sponsor works in private sector) ID card ID card In case of dissociation with renewal Copy of the previous residence with addition In case of dissociation with renewal Salary certificate 2 Investor/ Partner: Copy of the previous residence with addition Copy of the new passport Passport copies of sponsor and sponsored individual name description Type classification structure limitation Page 176 of 203

177 Government Private Entities Sector Sanad Government Center Private sector and government (50) Dhs / Partner or investor (100) DHs Dhs ) 3( 7:30am to 2:15pm m riate Citizen location Official working hours fees Average time Ajnrd Twitter/Instagram 151 Main requirements for cancellation of all residences for all categories of sponsors cancellation outside the country cancellation of an accompanying person 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners :1- Public/Private Sector ID card Make sure there is seal and signature of establishment and establishment card name description Type classification structure limitation Page 177 of 203

178 Statement from work stating cancellation of labor card Government Private Entities Sector riate Citizen Sanad Government Center location -- (65) Dhs Dhs ) 3( -- 7:30am to 2:15pm Official working hours m fees Average time Twitter/Instagram YouTube 152 Issuance of establishment card (Public Sector) Sponsorship card for companies operating in the free zone 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners - Original license - Civil defense - Pass name description Type classification structure limitation Page 178 of 203

179 - Passport and ID copies of the sponsor - Copies of passports, residence visa and ID of the partner Government Private Entities Sector riate Citizen Sanad Government Center location (315) Dhs Dhs ) 3( 7:30am to 2:15pm Official working hours m fees provision twitter.com & instagram.com Page 179 of 203

180 153 Notice of Absconding from Sponsor Notice on absconding persons who are workers and are inside the UAE 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners - Application of electronic absconding notice in printing office and delivering it to the collection officer name description Type classification structure limitation - Receive application of absconding notice and verify the attached documents - Check the identity of the reporting person by comparing the origin of identity proof with the person submitting cessation of search - Checking data of the application and matching them with attached documents - Printing a receipt of deposit payment at a value of (5000) as a deposit for travel tickets - Deliver original of the receipt of the notice submitting person - Receive original of the deposit after payment signed and sealed - Enter the unified number of the absconding sponsored person and the category (Residence Visa) in the list of absconding notices from the sponsor at the system of Citizenship, Residence and Ports. - Deliver the concerned person copy of the notice - Sending the file of notice to the Department - Passport of the sponsored individual or copy of ID if any And its conditions are: Printing the notice form of absconding from sponsor Page 180 of 203

181 Government Entities Private Sector riate Citizen Sanad Government Center Dhs/ 315 Dhs printing fees Dhs ) 3( 7:30am to 2:15pm to 5 mn location Official working hours twitter.com & instagram.com fees provision Page 181 of 203

182 154 Activation of commercial license It is given to specific nationalities following Department procedures 1- From government to government 2- From government to business sector 3- From government to individuals Public Sector 2- Individuals 3- Investors and Partners 1- Public sector 2- Ministry of Finances (e-dirham) 3- Individuals 4- Investors and partners Receiving the required documents from PRO or concerned person name description Type classification structure limitation Enter the establishment card No in the list of establishment data modification at the unified system of citizenship, residence and ports Enter date of expiry of commercial license Save data at the system And its conditions: - Electronic application - Attendance of the concerned person: sponsor, partner or investor - Bringing the original license - Establishment card Government Private Entities Sector riate Citizen Sanad Government Center location No fees 7:30am to 2:15pm - - Official working hours fees Page 182 of 203

183 1-5m provision twitter.com & instagram.com 155 Cancellation of Establishment Card - 1- From government to government 2- From government to business sector 3- From government to individuals 1- Public Sector 2- Individuals 3- Investors and Partners 1- Free zone 2- Ministry of Finance (e-dirham) Public sector + Free zone - Receiving the letter from the concerned person - Checking on sponsored persons of the establishment and in case there are workers, card will not be cancelled - Cancellation of the establishment file in the system - Delivery to the establishment owner a letter on cancellation of the establishment Government Entities Private Sector Sanad Government Center Dhs ) 54( Dhs ) 3( 7:30am to 2:15pm riate Citizen location Time of name description Type classification structure limitation fees Page 183 of 203

184 provision 1-3m twitter.com & instagram.com provision Page 184 of 203

185 Al Manama Passport Office 156 Work visa renewal Residence issued to employees in public departments and the President's Office and their representatives and companies operating in the free zone, in addition to the domestic helpers and the like, partners, investors and their families. --- From government to (government-business sector individuals) Secondary Public Sector Verify the signature and seal the establishment and establishment card and PRO. License Labor card Domestic helpers contract Identity card + medical examination Entry permit issued in advance (user) House tenancy contract + last electricity bill 2. Private Sector Verify the signature and seal the establishment and establishment card and PRO. License Labor card Domestic helpers contract Identity card + medical examination Entry permit issued in advance (user) House tenancy contract + last electricity bill 3. Local Sponsor / GCC / heirs sponsor for domestic helpers and the like: Verify the signature & seal the establishment and establishment card and PRO. License Labor card Domestic helpers contract Government entities Inheritance certificate from the court Identity card + medical examination Entry permit issued in advance (user) tenancy contract + last electricity bill Private sector UAE citizen name description Type classification structure limitation connectivity provision Entities targeted by Page 185 of 203

186 Municipal Center (Manama passport office) 177Dhs 3 Dhs 7::7am to 2:15pm 1-5 Minutes location Official working hours twitter.com & instagram.com 157 provision fees Average time for provision Communicatio n Residence renewal Residence issued to employees in public departments and the President's Office and their representatives and companies operating in the free zone, in addition to the domestic helpers and the like, partners, investors and their families. --- From government to (government-business sector individuals) 1. Local wife Copy of the Family Book ID card Secondary The continuity of the marriage certificate from the Shariah Court Copy of the husband's passport 2. Resident wife and her children medical examination for those over 18, with no more than 3 months validity Study consistently certificate from a higher education institutions (in case of male children over the age of 18 years). name description Type classification structure limitation connectivity provision Page 186 of 203

187 Employment contract (if the sponsor is working in the private sector) Salary certificate Labor card ID card tenancy contract + last electricity bill Court certificate verifying that a daughter more than 18 years of age is still single 3. Investor/partner wife and her children: medical examination for those over 18, with no more than 3 months validity Study consistently certificate for tenancy contract + last electricity bill male children over the age of 18 years ID card Passport copy of the sponsor+ sponsored e-application Court certificate verifying that a daughter more than 18 years of age is still single Government entities Municipal Center (Manama passport office) Domestic helpers (public, private, free zone) 177Dhs Investor & partner 150 Dhs 7::7am to 2:15pm 1-5 Minutes Private sector UAE citizen location Official working hours twitter.com & instagram.com Entities targeted by provision fees Average time for provision Communicatio n Page 187 of 203

188 158 Residence visa transfer Residence visa transfer for employees in public departments and the President's Office and their representatives and companies operating in the free zone, in addition to the domestic helpers and the like, partners, investors and their families. --- From government to (government-business sector individuals) 1. Local wife Copy of the Family Book ID card Secondary The continuity of the marriage certificate from the Shariah Court Copy of the husband's passport 2. Resident wife and her children medical examination for those over 18, with no more than 3 months validity Study consistently certificate from a higher education institutions (in case of male children over the age of 18 years). Employment contract (if the sponsor is working in the private sector) Salary certificate Labor card ID card tenancy contract + last electricity bill Court certificate verifying that a daughter more than 18 years of age is still single 3. Investor/partner wife and her children: medical examination for those over 18, with no more than 3 months validity Study consistently certificate for tenancy contract + last electricity bill male children over the age of 18 years ID card Passport copy of the sponsor+ sponsored e-application Court certificate verifying that a daughter more than 18 years of age is still single Government entities Private sector Municipal Center (Manama passport office) 115Dhs 3 Dhs UAE citizen location name description Type classification structure limitation connectivity provision Entities targeted by provision fees Page 188 of 203

189 7::7am to 2:15pm 1-5 Minutes Official working hours twitter.com & instagram.com 159 Average time for provision Communicatio n Visa transfer from one emirate to another (Domestic helpers and the like) Procedures related to transferring sponsored people from one emirate to another, including from public to public sector, from individuals to individuals, from public sector to another in the same emirate or to another emirate. --- From government to (government-business sector individuals) Secondary Local Sponsor / GCC / heirs sponsor for domestic helpers and the like: Domestic helpers contract Inheritance certificate from the court name description Type classification structure limitation connectivity sheep card (Shepherd occupation) Horse card from the horse racing federation (horse groomer occupation) 2 valid car registrations (for the profession of private driver - farm supervisor- Watchman for a building).farm ownership (for farmer) + bank guarantee of AED Government entities Passport copy of the heirs representative Labor card Excluded local sponsor category (female - over the age of 60 years) from the requirement of a car and one car only is sufficient. Private sector UAE citizen provision Entities targeted by Page 189 of 203

190 Municipal Center (Manama passport office) 100Dhs 3 Dhs 7::7am to 2:15pm 1-5 Minutes location Official working hours twitter.com & instagram.com 160 provision fees Average time for provision Communicatio n Visa transfer from one emirate to another Procedures related to transferring sponsored people from one emirate to another, including from public to public sector, from individuals to individuals, from public sector to another in the same emirate or to another emirate. --- From government to (government-business sector individuals) 1. Local wife Family Book ID card Secondary Resident wife and her children Family Book Attach Study consistently Copy of marriage contract Copy of the husband's passport Copy of marriage contract Labor contract (if the sponsor works in a ervice name description Type classification structure limitation connectivity provision Page 190 of 203

191 certificate from a higher education institutions (in case of male children over the age of 18 years). Salary certificate private sector) 3. Investor/partner wife and her children: Sponsor & sponsored passport copy ID card Original medical examination for those over 18, with no more than 3 months validity Government entities Municipal Center (Manama passport office) 115Dhs 3 Dhs 7::7am to 2:15pm 1-5 Minutes tenancy contract + last electricity bill license Court certificate verifying that a daughter more than 18 years of age is still single Study consistently certificate for male children over the age of 18 years Private sector UAE citizen location Official working hours twitter.com & instagram.com Entities targeted by provision fees Average time for provision Communicatio n 161 Issuing establishment card (Public sector) Procedures related to issuing sponsorship card for companies in free zone area --- From government to (government-business sector individuals) name description Type Page 191 of 203

192 Secondary The original license - Civil Defense -Plan - Sponsor's passport and identity - Partner passport with residence and identity Government entities Private sector Municipal Center (Manama passport office) 315Dhs 3 Dhs 7::7am to 2:15pm 1-5 Minutes UAE citizen location Official working hours twitter.com & instagram.com classification structure limitation connectivity provision Entities targeted by provision fees Average time 162 Absconding circulation Absconding Circulation for workers and people in the country --- From government to (government-business sector individuals) name description Type Page 192 of 203

193 Secondary Type electronic flee circulation application in a typing office and hand it over to the responsible employee. -Receive the flee circulation application and verify the required attachments - Verification of the notifying person's identity by comparing the original identity proof to the identity of the person submitting the circular. -verify the application data and match them with the accompanying documents -type the financial security receipt to pay a 5,000 Dhs tickets fees guarantee. -hand-out original financial guarantee receipt to the circular applicant. -Receive signed and sealed copy of the receipt after the payment. -Enter the unified number for the flee sponsored and the category (residence- visit visa) in the flee circular list from the sponsor in the unified Citizenship, residence and ports system. -hand-out copy of the circular to the applicant. -send the Circular file to the directorate. -sponsored passport copy or ID, if any Government entities Municipal Center (Manama passport office) 5000Dhs/315 Dhs. Typing fees 3 Dhs 7::7am to 2:15pm 1-5 Minutes Private sector UAE citizen location Official working hours classification structure limitation connectivity provision Entities targeted by provision fees Average time for Page 193 of 203

194 twitter.com & instagram.com provision Communicatio n 163 Establishment card modification Modify establishment data listed in the establishment card --- From government to (government-business sector individuals) Secondary Public sector + free zone Receive the application from the related person with annexes to the modification or renewal Comprehensive checking in unified citizenship, residence & ports system and criminal lists Verify the required documents Original license Save information Destroy expired establishment card Government entities Municipal Center (Manama passport office) 50Dhs 3 Dhs Establishment card Enter the application in the system Print establishment card Hand-over the card Private sector UAE citizen location name description Type classification structure limitation connectivity provision Entities targeted by provision fees Page 194 of 203

195 7::7am to 2:15pm 1-5 Minutes Official working hours twitter.com & instagram.com Average time for provision Communicatio n Page 195 of 203

196 Revenues and Collection Branch 164 Refund of fees for rejected s and s with incomplete procedures It is a that allows the customer to be refunded for issuance fees (and not application fees) after the transaction is rejected by security or by the user (employee) for not having fulfilled the procedure required by the Sector or Citizenship, Residence and Ports. --- From government to individuals Secondary Fill out a form of refund of issuance fees - Original of the transaction mentioning reason of rejection by the competent employee - Passport copy of the sponsor - Copy of proof of IBAN of the concerned person (sponsor) Government entities Private sector UAE citizen name description Type classification structure limitation connectivity Main building (Branch of Revenue and Collection) 7::7am to 2:20pm location fees Page 196 of 203

197 Twitter/Instagram 165 Refund of fines charged twice by mistake It is a that allows the concerned person to be refunded for the repeatedly paid fines for s he did not use because the procedures were incomplete for the transaction to benefit from the provided by the Sector of Citizenship, Residence and Ports --- From government to individuals Secondary Handwritten letter from the concerned person (sponsor) mentioning the reason of payment by mistake - Original receipt of unused payment and copy of receipts used for transaction - Copy of the cancelled transaction (Ex: new or cancelled residence) - Sponsor passport copy (concerned person) or what proves his identity - Copy of the proof of IBAN of the concerned person (sponsor) - Note: You can correct your mistake and return the paid amount with signature of authorized signatories if more than one day has elapsed (Dubai Commercial Bank) name description Type classification structure limitation connectivity Page 197 of 203

198 Government entities Private sector UAE citizen Main building (Branch of Revenue and Collection) 7::7am to 2:20pm location Twitter/Instagram fees 166 Refund of fees charged twice by mistake through e-dirham withdrawal It allows the concerned person to be refunded for the fees repeatedly paid by e-dirham and unused by him because of incomplete procedures required for the transaction by the Sector of Citizenship, Residence and Ports due to glitch in the system of e-dirham or payment by mistake. --- From government to (Government Business Sector Individuals) Secondary name description Type classification structure Page 198 of 203

199 The employee has to fill out form of reverse procedure (refund of the amount or cancellation of a to e- dirham - Original transaction mentioning the reason for rejection by the competent employee - Passport copy of the sponsor (concerned person) or what proves his identity - Copy of proof of IBAN of the concerned person (sponsor) - Note: the said procedures are followed in case the mistake has not been corrected the same day. Government entities Private sector UAE citizen limitation connectivity Main building (Branch of Revenue and Collection) 7::7am to 2:20pm :4888 location twitter.com & instagram.com fees Page 199 of 203

200 Fines Table With regard to UAE Cabinet s federal law No. 22 of 2014 concerning the organization and development of the s of Citizenship, Residency and Ports Affairs Sector in the Ministry of Interior, fines are imposed on administrative violations as shown below, and in case of repetition during the same year of committing the violation the fines are doubled up to 50,000 AED: Violation Description Delay for subscription renewal in transactions box within thirty (30) days from the date of the end of the subscription period Delay for renewal of PRO card or establishment card within thirty (30) days from the date of the end of the subscription period Violation of the representatives for cases determined by a decision of the minister, or his authorized representative Violation of the establishments for cases determined by a decision of the minister, or his authorized representative Providing malicious escape circular from enterprises and individuals Issuing visas or entry permits for establishment not engaged in any activity The submission of incorrect data from the recipients Inaccuracies in typing applications by users of the system The failure of the established to modify the status of its violators sponsors during the specified deadline Changing establishment data without notifying the ministry Abusing the system Advertising and marketing s in violation of the laws and regulations and resolutions of the sector Non commitment of individuals to the pledge made by them for the sector Non commitment of establishments to the pledge made by them for the sector Administration Fines in AED 100 for each month of delay 100 for each month of delay 577 AED 1777 AED 5777 AED AED :777 AED 177 AED 1777 AED 1777 AED 5000 AED AED 500 AED 2000 AED Page 200 of 203

201 Guarantees Table Transactions Entry permits, with the work and residence permit Financial guarantee for sponsored Request for the inclusion of the sponsored in the administrative list by establishments Open sponsorship file for citizens Sponsor's residence visa cancellation without the cancellation of sponsored residence visas until status amendment Humanitarian cases financial guarantee, As determined by a decision of the Minister of the Interior Sponsorship for the family of the investor Financial guarantee for tourism establishment Closure of the file of violator sponsored for temporary duration, and lift the closure from the file of the sponsor (Securing the temporary closure) Secure the transaction box Subscription in the system Amount of financial guarantee in AED for each family member Rules of returning guarantee money: The above shown guarantees money can be reclaimed customer when he fulfills the purpose for which the money was submitted. Customers lose the right to reclaim guarantee money in the following cases: - Violating the Foreigners Entry and Residency law. - Failure to claim the guarantee money 5 years past the date for which the money can be officially claimed. Page 201 of 203

202 Contact Channels The General Directorate of Residency and Foreigners Affairs Ajman launched numerous to ensure the utmost ease of mind to its customers wishing to reach out with their feedback, which assures our slogan to make customers happy Ajman, 7.ae 1 Page 202 of 203

203 Smart s at hand In a means to achieve customer satisfaction and utilize the government initiative to develop mobile applications, the Ministry of Interior has launched the following s through its mobile application: UAE MOI Page 203 of 203