The Institute of Chartered Accountants of India Western India Regional Council Communication & Presentation Skills Kanu H. Doshi Chartered Accountant 9 th August 2011
Story of a Ten year small town middle middle class boy from a vernacular medium school
Shy, Low esteem, below average school exam record Got into great Commerce College Stumbled into singing; Lost stage fright; become golden voice
Got into CA articles against heavy odds Wrote papers at CA students Conferences,won Prizes for Best Papers Passed CA Continued to write in magazines & Eco Times
Got invites to write Papers & Talks by BCAS, ICAI, Jaycees Came CNBC TV 18 & invites Came Company Directorships That person is..
Surviving in Turbulent Times 21 st century belongs to those who can Learn (Basics) Unlearn (outdated concepts/practices) Relearn (newly emerging trends) =Tom Peters
Success Mantra Be the first or be the best or be different. Be distinct or be extinct Be awesome in something e.g. case law, text of sections, commentary, public speaking, paper-writing, singing, sports but get noticed.
Goods are consumed Services are experienced Goods are visible (to see and feel) Services are invisible raw materials time and talent are invisible Relatives exploit over dinners invaluable advice, ideas provided not seen
It is not enough that we know our subject. We have to let the world know what we know. In our gujarati language there is a saying : Je bole tena bor vechay; je jor thi bole tena thaliya pan vechay. Life is like a fruit market. Whoever talks: sells his fruit; whoever talks smartly sells even the hard nut* inside the fruit and also the skin outside the fruit * Herbal qualities, wellness, fair skin
Professional practice is proactive. It is people driven than paper driven. It is a performing art than a perfect science. Our profits come from people : clients, client's people, our people govt. people and not from products. People like wine, land, equity shares appreciate in value as they age
In the past, the big ate up the small Now the FAST overtakes the SLOW. SMART V/S INTELLIGENT * Smart are strategic thinkers who act fast, innovatively, creatively and out of the box.
Great speakers are not born, they re trained. -Dale Carnegie Formal education prepares us to make a living. Self education prepares us to make a FORTUNE!
If I went back to college again, I d concentrate on two areas: learning to write and to speak before an audience. Nothing in life is more important than the ability to communicate effectively. - Gerald R. Ford Communication is really all anyone ever gets paid for and if you cannot effectively communicate you will PAY not get paid. -Dough Firebaugh Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen. -Winston Churchill
Good communication is as stimulating as black coffee and just as hard to sleep after. - Anne Morrow Lindbergh Communication works for those who work at it. - John Powell
Productive work in general and professional work in particular as we know it today is being reinvented and modified drastically all the time on an ongoing basis. In 1970, it took 108 workers 5 days to unload a ship full of timber. In 2000, it took 8 workers one single day. In 2012, it could need one worker one hour
First revolution was agriculture (human legs); second was industrial (human hands);third is information technology or knowledge revolution. (human mind: Computers, Internet, World Wide Web, Paperless Office, borderless world in which geography became history. Forth revolution is already upon us, that is of innovation (human mind; heart, soul: imagination, creative out of box thinking, intuitive, robot, spiritual, outer space).
It happened on the agri. farm, when the tractor came. It happened on shop floor when fork lift came. It happened in the accounts department all over the world when computers came. It happened in libraries when internet came. It happened to fax machines when printers came. It happened to telephones when mobiles came. It happened to computers when IPAD came. It happened to (!) when came!!
Life of a professional can not be immune from the onslaught of changes taking place in everything that we are doing. A good professional gets respected and rewarded for his informed judgment. Informed judgment comes from being informed of all that matters in human life.
As professionals, we do not have bosses. We have a lot of personal freedom. We do not have to be in a particular place every day at a particular time Our profession is a terrific way to spend time. We work in small groups of highly motivated, interesting people, addressing ever-changing, complex problems where there is a lot at stake. What could be better?
Public speaking gives visibility, confidence, poise and sharpens thinking instantly. It is power. In our long life, we get only one opportunity to make the first impression. God created Woman but Hemant Trivedi and Ritu Beri made her Miss World and Miss Universe.
God created man. Tailor made him gentleman. Prosperity like beauty is in the eye of the beholder. Why not then look prosperous and dress well! Accessories*
Entry of women in business and industry, in offices, as clients, as professionals gives a huge competitive advantage to women over men. However, men need not lose heart. Good news is : 85% of success comes from positive attitude; 15% from domain knowledge. Let us be therefore positive. Success in life is not everything.. it is the only thing..
From Siemens Finance Director CA: 1. Good with depth of study 2. Great detailed reports 3. Traditional, Conservative 4. Low profile, under dressed 5. Loner, Shy, Introvert 6. Poor presentation skills 7. Frog in a well, ltd vision MBA: 1. Excellent P & C skills 2 Talks & thinks big picture, 3 Mod, Innovative, Extrovert 4 Builds Teams, Uses Synergy 5 Well dressed, smart grooming 6 Helicopter view of CEO 7 Dreams to own a business
Good news is ICAI has addressed these handicaps
Thank You