TABLE OF CONTENTS. Mission / Vision Performance Pledge Office of Consular Affairs... 3

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2 TABLE OF CONTENTS Mission / Vision Performance Pledge Office of Consular Affairs Pages Passport Authentication Consular Records Visa Office of the Undersecretary for Migrant Workers Affairs Walk in Assistance to Kidnapping and Hostage-taking Victims Claims for Benefits (Employment, Death and Insurance) Employment Related Complaints Financial Support Human Trafficking Illegal Recruitment / Human Smuggling Jail Visitation / Assistance to Detained OFW Provision of Services of Lawyer/Counsel Repatriation (Individual and Mass) Shipment of Personal Belongings Shipment of Remains Whereabouts

3 Letters / Faxes Assistance to Kidnapping and Hostage-taking Victims Claims for Benefits (Employment, Death and Insurance) Employment Related Complaints Financial Support Human-trafficking Illegal Recruitment / Human Smuggling Jail Visitation / Assistance to Detained OFW Provision of Services of Lawyer/Counsel Repatriation (Individual/Mass) Shipment of Personal Belongings Shipment of Remains Whereabouts Office of the Undersecretary for Special Concerns Overseas Absentee Voting (OAV) OAV Registration Process for New OAV Registrants OAV Registration Process for Personal Voting OAV Registration Process for Applicants without Biometrics or with Incomplete Biometrics Data OAV Registration Process for Transfer of Registration Records OAV Registration Process for Voting by Mail Foreign Service Institute Carlos P. Romulo Library Reader s Services Bids and Awards Committee Public Bidding in the Procurement of Goods, Infrastructure, and Consulting Services

4 MISSION To advance the interest of the Philippines and the Filipino people in the world community VISION THE DEPARTMENT OF FOREIGN AFFAIRS is the prime agency of government responsible for the pursuit of the State s foreign policy and the nerve center for a Foreign Service worthy of the trust and pride of every Filipino. We are an organization of competent, dedicated and highly motivated personnel, who devote their energies to the benefit of the Filipino people. We implement foreign policy with the highest standards of professionalism and commitment. We pursue bilateral, regional and multilateral relations to advance the interest of the Philippines and the Filipinos. We build partnerships with national security and development agencies, think-tanks, and the academe, the private sector, the media and civil society in the interest of the nation and the people. We endeavor to promote regional and global cooperation in order to achieve peace, prosperity and stability. In the global arena, we work for social justice especially for the poor, human rights and fundamental freedoms, and a democratic way of life. We are committed to secure a world free from serious environmental degradation, transnational crime and proliferation of nuclear weapons. Our missions abroad are the partners of Filipinos overseas in the pursuit of the national interest and in the promotion and protection of their rights and well-being; We have a highly responsive system, which ensures effective delivery of services. Our personnel are our greatest asset. We are committed to the personal, professional and career development of each employee. In pursuit of our goals, we strive for and live by the principles of excellence, integrity and patriotism. 1

5 PERFORMANCE PLEDGE We are an organization of competent, dedicated and highly motivated personnel, who adhere to the highest ethical standards of government service, and who devote our energies for the benefit of the Filipino people. We have a highly responsive system, which ensures effective delivery of services. Our personnel are our greatest asset and are committed to delivering quality service to the Filipino people. In pursuit of these goals, we pledge to: Deliver prompt, efficient and courteous service utilizing a highly responsive system manned by competent, dedicated and highly motivated personnel, Mondays to Fridays, from 8:00 a.m. to 5:00 p.m.; Formulate procedures that comply with service standards which ensure effective delivery of service to the Filipino people; Assist our countrymen anytime and anywhere in the Philippines and around the world; Continue improvements of existing procedures and explore new ones for the betterment of the service; Adapt world-class norms and standards from both local and international service regulations; Respond to clients complaints at the soonest possible time through the DFA Action Center and take corrective measures; Empower the public through 24/7 access to information on our policies, programs, activities and services through our website dfa.gov.ph, our Consular Assistance Center at , and our DFA Action Center at ; Serve and protect the rights of Filipinos in the Philippines and abroad. Our Mission is to advance the interest of Filipinos, This we pledge. 2

6 Office of Consular Affairs 3

7 Passport Division 4

8 Office of Consular Affairs Passport Services Consular Information Center / Telefax: Schedule of Availability of Services: Monday Friday, from 7:00am to 4:00pm Who May Avail of the Service: All Filipino citizens Requirements: FOR FIRST TIME PASSPORT APPLICANT *PERSONAL APPEARANCE IS REQUIRED Duly accomplished application form Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrar s Office is required. Supporting documents to prove identity (refer to the List of Supporting Documents) In Case of No Birth Record: If born after 1950: Apply for the delayed registration of birth from the Local Civil Registry Office. Submit authenticated birth certificate from NSO and supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voter s Registration Record, Baptismal Certificate with readable dry seal or Office on Muslim Affairs Certificate). 5

9 If born on or before 1950: Certificate of Non-Availability of Birth Record from NSO Joint Birth Affidavit Any supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voter s Registration Record, Baptismal Certificate with readable dry seal or Office on Muslim Affairs Certificate). Additional Requirements: For married women who wants to adopt the surname of her spouse: Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO. For spouse of foreign national: Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO. Original and photocopy of Commission of Filipinos Overseas (CFO) Guidance and Counseling Certificate of Attendance. (CFO-Tel.no ) FOR MINOR APPLICANT (below 18 years old) Personal appearance of the minor Personal appearance of either parent, Marriage Contract and proper IDs of the parent (if minor is of legitimate status). Personal appearance of mother and mother s proof of identity (if minor is of illegitimate status). Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrar s Office is required. Document of identity, if minor is 8-17 years old (for first time applicants only) Original and photocopy of the valid passport of the traveling companion except if the applicant is traveling alone. Additional Requirements: If minor is NOT traveling with either parent or alone: Original and photocopy of DSWD Clearance (DSWD ) Affidavit of Support and Consent (ASC) from a parent indicating the name of the traveling companion and relationship to the minor. If illegitimate, minor should execute the ASC. If both parents are abroad: Affidavit of Support and Consent (ASC) from parents indicating the name of the travelling companion and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul. Special Power of Attorney designating the representative by name and authorizing him/her to apply for the passport on behalf of the minor and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul. In case the authorized party is not the traveling companion, ASC must indicate the name of the traveling companion. Passport and photocopy of the passport of the travelling companion of the minor. Original and photocopy of proper ID of the duly authorized representative. 6

10 If minor is legitimated by subsequent marriage of parents: Authenticated Birth Certificate from NSO with annotation regarding new status as legitimated and full name of the child. Marriage Contract of the parents from NSO. If minor is illegitimate but acknowledged by father: Amended birth certificate from NSO reflecting surname of father with Affidavit of Acknowledgement and Consent to use the surname of father. (If the birth certificate already reflects the last name of the father, NSO BC is sufficient). If minor is born abroad: Report of birth from the nearest Philippine Embassy or Consulate General, duly authenticated by NSO. Foundling: (if no longer a minor, supporting public documents establishing identity) Certificate of Foundling authenticated by NSO DSWD Clerance Passport of the person who found the applicant Letter of Authority or endorsement from DSWD for the issuance of passport Orphaned minor applicant: Authenticated birth certificate from NSO Authenticated death certificate of parents from NSO Court order awarding guardianship of the orphaned minor applicant or substitute parental authority under Article 214 and 216 of the Family Code. DSWD Clearance Original and photocopy of the valid passport of the traveling companion Legally adopted: Certified true copy of the Court Decision / Order on Adoption and Certificate of Finality NSO birth certificate before adoption NSO amended Birth Certificate DSWD clearance for minor applicant, if traveling with the person other than the adopting parents Minor applicant whose mother is likewise a minor: Personal appearance of the mother and maternal grandparents Affidavit of Support and Consent from maternal grandparents Proof of identity of mother and maternal grandparents Original and photocopy of the passport of the traveling companion DSWD Clearance if traveling with the person other than the maternal grandparents 7

11 FOR MUSLIM APPLICANTS (same general requirements stated above) Additional requirement for late registered Muslim applicants: Certificate of Cultural Affiliation from the Office on Muslim Affairs For converts who would like to use their Muslim name: Submit annotated Birth Certificate (BC) in Security Paper (SECPA) bearing the Muslim name Office on Muslim Affairs Certificate of Conversion FOR RENEWAL OF PASSPORT APPLICANT *PERSONAL APPEARANCE IS REQUIRED For Brown Passport or issued prior to 01 May 1995 Old Passport and photocopy of passport pages 1,2 and 3 (amendment) Birth Certificate to determine complete middle name For Green Passport or issued after 01 May 1995 Present passport and photocopy of the first page and last page showing the signature of the Passport Signing Officer Additional Requirements: For married women who wants to use the surname of spouse: Marriage Contract (MC) in Security Paper (SECPA) issued by NSO or CTC issued by the Local Civil Registrar, duly authenticated by NSO If marriage was held abroad: Report of Marriage Report from the nearest Philippine Embassy or Consulate General, duly authenticated by NSO. 8

12 FOR REPLACEMENT OF LOST PASSPORT *PERSONAL APPEARANCE IS REQUIRED For LOST VALID PASSPORT Submit same documents required for first time passport applicants Affidavit of Loss Police Report Note: There will be a 15-day clearing period prior to the processing of application for replacement of LOST VALID PASSPORTS For LOST EXPIRED PASSPORT Submit same documents required for first time passport applicants Affidavit of Loss LIST OF SUPPORTING DOCUMENTS Marriage Contract PRC / IBP ID Land Title Driver s License School ID / Company ID Government Service Record Old SSS E-1 form / or Digitized SSS ID School Form 137 or Transcript of Record with readable dry seal Voter s Registration Record Baptismal Certificate with readable dry seal Seaman s Book Income Tax Retrun (Old) Other documents that show full name, birth details of applicant, signature and citizenship *For comments, complaints and assistance, please proceed to the Passport Director s Office / Officer-In-Charge. 9

13 PASSPORT FEES: Regular Processing (20 working days) P Expedited Processing (10 working days) - Additional P For Replacement of Lost valid Passport Additional P Guidelines on Emergency Issuance of Passports Passport issuance should follow the scheduled release dates. Immediate issuance should not be granted except for Emergency Reasons as may be determined by the responsible Consular Officials. Immediate Issuance is not a right. It is a privilege which is subject to the following guidelines: 1. The following are considered justifiable reasons for the immediate issuance of passports: 2.1 SERIOUS ILLNESS Applicant has to attend to a member of his/her immediate family who is seriously ill; 2.2 DEATH Applicant has to attend to the wake or burial of a member of his/her immediate family; 2.3 ASSISTANCE TO NATIONALS (ATN) CASE ATN cases referred by OUMWA for immediate passport issuance; 2.4 OTHER ANALOGOUS / EMERGENCY CASES As may be determined by the authorized officials. 2. All requests for immediate issuance shall be made in writing and supported by documentary (if applicable) and other evidences. 3. Immediate Issuance of Machine Readable Passports may be granted only by the: 1.1 Secretary of Foreign Affairs 1.2 Secretary of the Office of Consular Affairs 1.3 Executive Director 1.4 Passport Director 1.5 Passport Director 1.6 Head, Courtesy Lane 10

14 1.7 Head, Individual Processing 1.8 Head, Agency Processing 1.9 Head, Pending Unit 1.10 Other Officers or employees of the department who are duly authorized by the Passport Director 4. The applicant must comply with the documentary requirements of the law for the issuance of a passport. The following may be considered under ANALOGOUS / EMERGENCY CASES at the discretion of the Consular Officers: 1. Training / Education / Scholarship 2. Urgent work (OFW) 3. Applicant will be severely prejudiced if a passport is not issued. Duration: PROCESS DURATION PROCESS DURATION Individual Processing Section 22 minutes RCO Releasing 10 minutes Individual Releasing Section 10 minutes Courtesy Services (CL) 28 minutes Agency Processing Section 38 minutes CL Releasing 10 minutes Agency Releasing Section 31 minutes Diplomatic and Official Passport Section (DOPS) 51 minutes Regional Consular Offices (RCOs) 29 minutes DOPS Releasing 10 minutes * Waiting time is not included in the Duration. Location: DFA Office of Consular Affairs Building, cor. Bradco and Diosdado Macapagal Avenue, Parañaque City 11

15 How to Avail of the Service: Issuance of Passport (Individual Passport Processing) STEP LOCATION CLIENT SERVICE PROVIDER DURATION 1 DFA Office of Consular Affairs Building (cor. Bradco and Diosdado Macapagal Blvd., Parañaque City) Individual Processing Section (Gate2-Ground floor) Get an appointment. Thru phone: call Thru internet: log on to Go to DFA Office of Consular Affairs building according to your schedule. Proceed to gate 2 and approach Appointment Desk. Present your reference number. Proceed to Documents Evaluation and Processing Section. Submit Documents for evaluation and processing. A reference number will be given by the phone operator (thru phone) or after clicking the date and time icon (thru internet) Locates and gives the applicant s pre printed application form Checks whether or not the applicant is included in the Look-Out-List and if the applicant has a previous passport based on the verified master list. Assesses and evaluates the legality of the applicant s documents and establishes his/her true identity. Issues receipt for processing fee.* PERSON IN-CHARGE 2 mins CAPAC** 8 mins Processor FEE n/a FORM Passport Application Form 2 3 Cashier (2 nd Floor) Courier Services (Passport Enrolment Center-2 nd floor)*** Enrolment and Encoding Section (2 nd Floor) Proceed to Cashier for payment of passport fee. Proceed to Courier Counters and present receipt and payment Proceed to epassport Encoder Accepts payment and issue the official receipt. 2 mins Cashier Accepts payment and receipt. **** Checks and detaches the application form and submitted documents in preparation for the enrolment Encodes the applicant s personal information and scans pertinent documents for electronic file. Captures applicant s photo and biometrics Prints the Enrolment Certificate and requires the applicant to thoroughly check the information before signing the print out form. 2 mins Courier Services Personnel 950php for Regular Processing 1200php for Expedited Processing 120php per Passport 10 mins Encoder n/a Official Receipt Passport Application Form 12

16 4 Individual Releasing Section (Gate 3-Ground Floor) Applicant comes back at the scheduled release date. Releasing Officer AFTER STEP 3 (ENROLMENT), APPLICANT MAY GO BACK TO DFA FOR RELEASING OF PASSPORT ACCORDING TO THE RELEASE DATE. * Processor will ask the applicant if he/she wants his/her passport processed as regular or expedited. Additional 250 pesos for expedited processing and another additional 200 pesos as a penalty for replacement of Lost Valid Passports. ** Consular Affairs Public Assistance Center *** Optional. May proceed to Enrolment after paying passport fees to the Cashier. **** Passport for delivery will be delivered to applicant s mailing address. DURATION: 22minutes (time duration in the queue is not included) n/a n/a Releasing of Individual Passport (E-Passport) STEP LOCATION CLIENT SERVICE PROVIDER DURATION 1 Releasing Section Holding Area (Gate3- Ground floor) Releasing Section (Ground floor) Proceed to the Individual Releasing Section and place the receipt in the drop box located at Window 35. Wait for the name to be called. Receives the applicant s receipt and inform the applicant to wait at the Releasing Section Holding Area. The receipts are verified and shipping numbers are placed on it. Receipts are given to the locators at the 4 th floor for the passports to be located. Once passport is located, applicant is called at the window to receive his/her passport. Requests the applicant to sign in the signature pad and releases the pad.* 10 mins PERSON IN-CHARGE Releasing officer Check all the details in the passport** n/a n/a n/a END OF TRANSACTION * If owner is unable to claim his/her passport, only immediate family member are allowed to receive the passports together with the authorization letter of the bearer. ** For passports with problems, applicant must go to Customer Care Center (Pending Unit) for resolution. DURATION: 10 minutes (time duration in the queue is not included) FEE n/a FORM n/a 13

17 Issuance of Passport (Agency Processing Section) STEP LOCATION CLIENT SERVICE PROVIDER DURATION 1 Liaison officers of the travel agency will log on at to acquire an appointment schedule for their applicant. Send a reply thru indicating the date and time the applicant must appear for processing of his/her application. NOTE: Applicant s information will be forwarded to the EDP Section for pre-verification 1-2 days* 3 mins** PERSON IN- CHARGE Appointment Section EDP Verification*** FEE FORM Validates the appointment schedule and preverification of EDP in the Master List I min 2 Agency Processing Section (Gate 1-Ground floor) On the day and time indicated in appointment slip, liaison officers accompany their applicants to proceed to the designated processing window to present their applications. Evaluate documents to establish applicant s identity. If documents are complete and in order, passport slip/receipt will be issued. Rejected or unprocessed applications will be returned to the applicant who will be given one (1) week to come back for re-submission of their applications. 15 mins Processor n/a Agency Passport Application Form Cases of questionable citizenship and other inconsistencies will be referred to the Passport Director s Office for evaluation/resolution. 3 Cashier (2 nd floor) Pay the corresponding fee Receives the payment and validate the receipt. 2 mins Cashier 4 5 Enrolment Section (2 nd floor) Agency Processing Section (Releasing Area, Gate 1-Ground Floor) Applicant will proceed to the Enrolment Center for the photo taking and capturing of biometric data (that includes signature and thumb prints). Read the entries to double check and sign the Computer Generated Form. Log in the production sheet. The liaison officer comes back at the scheduled release date. Accept the application form, supporting documents and passport slip/receipt. Encodes the data, scan the application form and other important documents. Take a photo of the applicant, capture thumb prints and signature of the applicant. Prints the Computer Generated Form and attach copy of the passport slip to it. 20 mins Encoder Releasing Officer 950php Regular Processing 1,200php Expedited Processing n/a Computer Generated Form 14

18 DURATION: 38 minutes *Depends upon the volume of s received per day. **3 minutes per applicant. *** Electronic Data Processing Releasing of Passport (Agency Processing Section) STEP *LOCATION CLIENT SERVICE PROVIDER DURATION 1 Agency Releasing Section (Gate 1-Agency Processing Section) Liaison Officers proceed to the releasing windows to submit the receipts of passports due for release for the day. Liaison Offices sign on the electronic signature pad on behalf of the applicant. Write or log in the master list the particulars of the applicants for all passport/s received for the day. Gathers all passport slips/receipts. Indicates the shipment number for each passport slips/receipt from the computer. Forward all the receipts with the shipment number to the sorting section and collect /receive all passport/s that are available for release. Check the data of the passport in the computer. Ask the liaison officer to sign in the signature pad. Affix, Released or Received stamp on the slip/receipt and application form. Hand the passport/s to the liaison officer. END OF TRANSACTION 5 mins 20 mins 5 mins 1 1 min PERSON IN- CHARGE Releasing Officer n/a n/a FEE n/a FORM n/a 1 Five (5) minutes per passport. 15

19 Issuance of Passport (Regional Consular Offices) STEP LOCATION 1 CLIENT SERVICE PROVIDER DURATION 2 PERSON IN-CHARGE Obtain application form Fill-out application form completely. Proceed to Step 1-Records Verification Area and submit documents for verification. Proceed to Step2-Documents Evaluation and Processing Area. Submit documents for evaluation and processing. Proceed to Step3-Cashier Pay the passport fee Provides application form to the applicant and explain briefly how to fill-out the form properly Verifies the applicant if he/she is included in the look out list and if he/she has a passport Evaluates the applicant s documents Issues receipt 5 mins OIC FEE n/a 2 mins Verifier n/a 10 mins Processor n/a FORM Accepts payment 2 mins Cashier 950php 3 Official Receipt Encodes the applicant s personal information in the computer Passport Application Form 5 6 Proceed to Step4-Passport Enrolment Affix signature and thumb mark Go back to the DFA Regional Consular Office for the releasing of passport according to the release date as stated by the Regional Consular Office. Print the Enrolment Certificate Assist the applicant on the proper way of affixing his/her signature and thumb mark 10 mins Encoder n/a Releasing Officer Enrolment Certificate Passport DURATION: 29minutes (time duration in the queue is not included) *Schedule of releasing of passports varies from the different Regional Consular Offices. Releasing of Passport (Regional Consular Office) 1 Location of every step may vary depending on the building schematics of the Regional Consular Offices. 2 Duration may vary depending on the applicants concerns 3 Additional 250 pesos for expedited processing and another additional 200 pesos as a penalty for replacement of lost valid passports 16

20 STEP *LOCATION CLIENT SERVICE PROVIDER DURATION 1 Releasing Section Proceed to the window and present receipt. Wait for the name to be called. Receives the applicants receipt and inform the applicant to wait at the releasing section holding area. Locates the passport Requests the applicant sign in the RECEIVED NEW PASSPORT section in the application form/in the signature pad. Releases the passport 10 mins PERSON IN-CHARGE Check all the details in the passport n/a n/a n/a END OF TRANSACTION * Location may vary depending on the building schematics of the Regional Consular Offices. FEE FORM Releasing officer n/a n/a 17

21 Issuance of Passport -Courtesy Lane Section STEP LOCATION CLIENT SERVICE PROVIDER DURATION*** 1* 1.a 1.b Courtesy Services Processing Area, Window 1 (Gate 3-2 nd floor) Courtesy Services Processing Area, Window 2-6 (Gate 3-2 nd floor) Fill in all the necessary details in the application form. Submit accomplished application form and the requirements to Courtesy Services Window 1. A. Walk-in Applicants (Government employees and dependents) Application forms are accepted from 8am to 12 noon only. Submit the application form to Window 1 for Records Verification. B. Appointment (Applicants with endorsements) Submit the application forms, original documents and photocopies of IDs to Window 1 for verification. A. Proceed to Courtesy Services processing area and wait for the name to be called. B. Proceed to Courtesy Services processing area on the scheduled date and time. Provides application forms and information on who are entitled for Courtesy Service privilege: a. Government employees and their dependents (limited only to husband/wife, unmarried children and parents) and, b. Applicants endorsed by DFA employees. Verifies if the applicant s name is included in the Look-Out-List and verifies the same in the Department s double passport verification. Provides the appointment slip for the applicant. Verifies if the applicant s name is included in the Look-Out-List and verifies the same in the Department s double passport verification. Evaluates the applicant s documents for passport application. Issues receipts for processing fee. 5 mins PERSON IN-CHARGE Appointment Clerk 2 mins Verifier 1 min Appointment Clerk 2 mins Verifier 10 mins Processor FEE n/a FORM Application Form Appointment Slip Application Form 2 Courier Services (Passport Enrolment Center-2 nd floor)**** Enrolment Section (2 nd floor) Proceed to the Cashier located at the 2 nd floor Proceed to Courier Counters and present receipt and payment After paying, submit the application forms with attached requirements and the duplicate of the receipt to the Courtesy Services encoder (Computers 45 to 50 located at the 2 nd floor). Check the accuracy of the personal information in the Enrolment Certificate. Accepts payment and validates the official receipt. ** Accepts payment and receipt. ***** Accepts the application forms with attached requirement and the duplicate of the receipt. Encodes the applicant s personal information in the computer and prints the Enrolment Certificate. Assists the applicant in affixing his/her signature. Instructs the applicant to come back 2 mins Cashier Php mins 5 mins 1 min Courier Services Personnel Encoder Php120per Passport n/a Official Receipt Enrolment Certificate 18

22 on the release date of his/her passport as stated in the official receipt. 3 Courtesy Services Releasing Area (2 nd \floor) Go back to Courtesy Services Releasing Area on the release date stated in the slip to claim the passport. Collects the passports from the Passport Segregation Area. n/a Courtesy Services Releasing Officer n/a Passport AFTER THE LAST STEP OF PROCESSING, APPLICANTS WILL GO BACK TO COURTESY SERVICE SECTION AFTER TEN (10) WORKING DAYS TO CLAIM THEIR PASSPORTS. DURATION: 28 minutes (time duration in the queue is not included) * Pre-processing procedures ** Additional 250php is automatically added for expedited processing fee and another additional 200php as a penalty for replacement of Lost Valid Passport (7 working days) *** Results may vary depending on the applicant s concerns **** Optional. May proceed to Enrolment after paying passport fees to the Cashier. ***** Passport for delivery will be delivered to applicant s mailing address. Releasing of Passport (Courtesy Services) STEP *LOCATION CLIENT SERVICE PROVIDER DURATION 1 Courtesy Services Releasing Section Window 7 & 8 Proceed to Window 7 or 8 and present receipt. Wait for the name to be called. Receives the applicant receipt and instructs the applicant to wait at the Releasing Section Holding Area. Locates the passport Requests the applicant sign in the RECEIVED NEW PASSPORT section in the application form. Releases the passport 10 mins PERSON IN-CHARGE Check all the details in the passport n/a n/a n/a END OF TRANSACTION FEE FORM Releasing officer n/a n/a 19

23 Issuance of Passport-Diplomatic and Official Passport Section STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN- CHARGE FEE FORM 1* Proceed to DOPS Processing Area. Fill-out all the necessary details in the application form. Provides the appropriate application form. (Issuance or Revalidation) 3 mins 1.a DOPS Processing Area (3 rd floor) Submit filled-out application form and documentary requirements. Checks if the applicant is entitled to Diplomatic/Official Passport (as provided by R.A Sec. 7). 1.b If entitled, check if the requirements are complete. If not entitled, seek approval from the Secretary, OCA (for Official Passport) or the Secretary of Foreign Affairs (for Diplomatic Passport). 2 mins 5 mins Processor n/a Note Verbale/Forum 2 Checks Look-Out-List and double passport from computer database. 2 mins Verifier 3 Cashier (2 nd floor) If the applicant/liaison Officer applied for issuance of Diplomatic/Official Passport, proceed to the cashier and pay the appropriate fees. If the applicant/liaison Officer applied for issuance of Diplomatic/Official Passport, issues official receipt for processing fee.** 1 min Processor P for regular processing P for expedite processing Official Receipt 4 DOPS Processing Area (3rd floor) 5 DOPS (3rd Return to DOPS Processing Area. Verifies if the applicant is a bona fide employee and if the documentary requirements are authentic with the office/agency concerned. Logs approved application forms in the Registry Book. Issue/Revalidate Diplomatic/Official Passport. 5 mins Clerk 5 mins n/a Issuance/Reval idation Form 20

24 floor) 6 Encodes applicant s personal details into the computer, scan picture, machine laminate the passport and script the applicant s designation. 10 mins Encoder 7 Issues Note Verbale/Letter requesting Visa to Foreign Embassies/Consulates, if needed. 5 mins Clerk 8 Reviews/Edits/Notes passports and Note Verbale DOPS (3rd floor) Delivers passport to the authorized signatory. 3 mins Head, DOPS 10 mins Secretary, OCA; Executive Director, OCA; Passport/Visa Director; Principal n/a Issuance/Revalidation Form Picks-up passport on the release date specified in the slip Releases the passport to the applicant/lo DURATION: 51 minutes (time duration in the queue is not included) * Pre-processing procedure ** For issuance, processor will ask the applicant/authorized Liaison Officer if Diplomatic/Official applied for will be processed as regular of expedite. Application filed after 12:00 noon will be processed as regular. 21

25 Releasing of Passport (Diplomatic and Official Passport) STEP *LOCATION CLIENT SERVICE PROVIDER DURATION 1 Releasing Section (Diplomatic and Official Passport Section)Gate3-3 rd floor Proceed to the window and present receipt. Wait for the name to be called. Receives the applicants receipt and inform the applicant to wait at the releasing section holding area. Locates the passport Revalidates passport Releases the passport with Note Verbale/Letter (if applicable) 10mins PERSON IN-CHARGE Check all the details in the passport n/a n/a n/a END OF TRANSACTION FEE FORM Releasing officer n/a n/a 22

26 Customer Care Center (Pending Unit) Consular Information Center / Telefax: Schedule of Availability of Services: Monday Friday, from 7:00am to 4:00pm Who May Avail of the Service: Public who applied for passport with discrepancies, in photo, Middle Name, Last Name, Date of Birth, Place of Birth, Double Passport, Barcode (CGF), Signature (CGF) and Thumb mark (CGF) of applicant and technical problems regarding passport production. Requirements: Requirements may differ depending on the case of the passport application. How to avail of service: STEP *LOCATION CLIENT SERVICE PROVIDER DURATION 1 IN- PERSON CHARGE Passport Division Customer Care Center Pending Unit (Gate 3-Ground Floor) Payment Section (2 nd floor) Enrolment Center for epassport (2 nd floor) Proceed to Customer Care Center- Pending Unit once informed by DFA personnel. Proceed to cashier for payment of processing fee. Proceed to Computer No. 66 for data recording and capturing. Calls or sends SMS to the applicant to inform of their passport application s status. Resolves the existing problem/s of the passport application If needed, issues receipt for the necessary fee. Asks the applicants to proceed to ECE for an applicant that needs to be recaptured. Once resolved, informs the applicant of the passport release date. Pending Unit Personnel Receives payment and issues official receipt Cashier 950php Receives, modifies and transmits resolved pending application/s. END OF TRANSACTION APPLICANT WILL GO BACK TO CUSTOMER CARE CENTER-PENDING UNIT FOR THE RELEASING OF PASSPORT AFTER TEN (10) WORKING DAYS. 1 Duration is not applicable. Results may vary depending on the applicant s concern/s. Encoder FEE n/a FORM Passport Application Form Computer Generated Form (CGF) Machine Validated Receipt Passport Application Enrolment Certificate 23

27 Authentication Division 24

28 Office of Consular Affairs Authentication Division Processing for Individually Filed/Export/Agency Documents Consular Information Center: Schedule of Availability: Monday-Friday, from 7:00am-4:00pm receiving of document; releasing of documents 2:00pm-4:00om releasing of expedite (overtime process) documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements: REQUIREMENTS FOR AUTHENTICATION OF DOCUMENTS: 1. Birth/ Marriage/ Death Certificate or Certificate of No Marriage Record. - Certificates must be in security paper issued by NSO or must have been certified/authenticated by NSO. - Local Civil Registrar copy (Birth Certificate, Marriage Certificate or Marriage Contract, Death Certificate) is required if document is not readable - Certificate of No Marriage Record is only valid for six (6) months upon date of issue from NSO 2. Transcript of Records and Diploma (Collegiate Level) - Certification (CAV) from the Commission on Higher Education (CHED). - Certified True Copies from the school. 3. Transcript of Records and Diploma (For State Colleges and University) - Certification (CAV) from the School signed by the University Registrar. - Certified true copies from the school. 4. Transcript of Records and Diploma (Vocational/ Intermediate/ Elementary Level) - Certification (CAV) from the Department of Education (DepEd) or the Technical Education and Skills Development Authority (TESDA). - Certified True Copies from the school. 5. Medical / AIDS Free Certificate - Authenticated by the Department of Health (DOH) (Applicable only for use to the following countries that requested the said authentication: Spain, Palau, Libya, Oman, Cuba, Portugal, Greece and Angola. If not included, submit the same requirements stated in #9. 6. Civil Aviation Authority of the Philippines issued licenses (Formerly Air Transportation Office, ATO) - Authenticated by CAAP. 7. Driver s Licenses* - Applicant must first secure certification from Land Transportation Office (LTO Main Branch). 8. Professional Licenses/ Board Certificates/ Board Ratings/ Certifications - Certified True Copies must be authenticated by Professional Regulations Commission. 25

29 9. Certificate of Employment/ Trainings/ Seminars and Baptismal Certificate - Applicant must first secure an Affidavit, stating necessary factual circumstances and attaching certificates. - Affidavit must be notarized - Applicant must secure Certificate of Authority for a Notarial Act signed by the Executive Judge or Vice Executive Judge from the Regional Trial Court which issued the commission of the Notary Public. 10. Other Notarized Documents - After Document is notarized, applicant must secure Certificate of Authority for a Notarial Act signed by the Executive Judge or Vice Executive Judge from the Regional Trial Court which issued the commission of the Notary Public. 11. Court Decisions/ Resolutions/ Orders - Applicant must present certified true copies of the decision, resolution, or order. - Applicant must secure copy of specimen signature of the court personnel who signed the certified copies from the Office of Court Administrator (Supreme Court). 12. Immigration Records - Certified/ Authenticated by the Bureau of Immigration. 13. DSWD Clearance - Travel Clearances for minors directly issued by DSWD. - Adoption decrees must be certified/authenticated by the Regional Trial Court that issued the Decision. 14. NBI Clearances - NBI Clearances for travel abroad must be issued by the National Bureau of Investigation (Green). 15. Police Clearances - Police Clearance signed by the Chief of Police issued by the Philippine National Police in various police stations nationwide, usually by the police precinct which has jurisdiction over the applicant s place or residence. 16. Barangay Clearances - Clearances issued by the barangay which has jurisdiction over the applicant s place or residence and must have been authenticated by the Office of the Mayor which has jurisdiction over the barangay. 17. Export Documents - Must be authenticated by the Philippine Chamber of Commerce (PCCI), the Department of Health (DOH) or by the Bureau of Food and Drugs (BFAD). 18. Phytosanitary Certificates - Original of the certificate issued by the Bureau of Plant Industry or a certified true copy thereof. 19. Foreign documents A Philippine Embassy or Consulate General in the country from where the document originated or by the said country s Embassy or Consulate General based in the Philippines must have authenticated these documents. Duration: 30 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City 26

30 How to Apply: STEP LOCATION CLIENT SERVICE PROVIDER Processing waiting area (Authentication Division, Ground floor-dfa Main Bldg.) Processing Window (Authentication Division, Ground floor-dfa Main Bldg.) Cashier (Gate 3- Ground floor- DFA Main Bldg.) Processing Window (Authentication Division, Ground floor-dfa Main Bldg.) Proceed to Information Counter Provides the application form for initial screening of documents and explain how to fill-out the forms properly DURATION ** PERSON IN-CHARGE FEE FORM 15 mins Information Officer n/a Fill-out an application form n/a 5 min n/a n/a Present a valid ID upon submission of the documents Pay appropriate Authentication Fee Return the duplicate copy of the receipt to the Processing Windows **Result may vary depending on the applicant s concerns and document/s Checks application form if properly filed out; Checks IDs and Authorization letter; Evaluates the completeness of requirements and authenticity of the documents submitted; Verifies documents if there s a reasonable doubt; Issues receipt if documents are found in order 5 mins Processor/Evaluation Officer Accepts payment 4 mins Cashier Accepts and attaches machine validated receipts to the application form 1 min TOTAL PROCESSING TIME: 30 minutes Processor/Evaluation Officer n/a Php100/document (regular process) Php200/document expedite processing) n/a Application form for Authentication n/a n/a 27

31 Office of Consular Affairs Authentication Division Releasing for Individually-Filed/Export/Agency Documents Consular Information Center: Schedule of Availability: Monday-Friday, from 7:00am-4:00pm releasing of authenticated documents 2:00pm-4:00pm releasing of expedite process documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements: Authentication Slip/Receipt Valid ID for proper identification of the applicant Letter of Authorization with valid ID for representatives Duration: 30 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City 28

32 How to Apply: STEP LOCATION CLIENT SERVICE PROVIDER DURATION** PERSON IN-CHARGE FEE FORM Receives applicant s receipt 10 mins Locates authenticated Claim the Authentication document Releasing document on the release date* by 1 Calls applicant, Checks the Releasing Officer n/a n/a Window presenting the machine validated ID and/or Authorization receipt letter 20 mins Release the authenticated document to the applicant TOTAL RELEASING TIME:30 minutes * 4 WORKING DAYS FOR Individually-filed and agency documents; 3 working days for export documents ** Results may vary depending on the applicant s concerns and document/s Note: Expedite processing: one (1) working day 29

33 Office of Consular Affairs Authentication Division Pending and Correction Section Consular Information Center: Schedule of Availability: Monday-Friday, from 7:00am-4:00pm-releasing of authenticated documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements: Authentication Slip/Receipt, Authentication Claim Stub Authentication document with pending case/ for correction Valid ID for proper identification of the applicant Letter of Authorization with valid ID for representatives Duration: 26 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City 30

34 How to Apply: STEP LOCATION CLIENT SERVICE PROVIDER DURATION** PERSON IN-CHARGE FEE FORM 1 2 Pending and Correction Section Submit the Authenticated document with pending case. Present proper identification/authorization. Waits for the release of the Pending/Corrected Authenticated document at the waiting area. Proceed to Releasing Window and present machine validated receipt/ Authentication slip. ** Results may vary depending on the applicant s concerns and document/s Interviews applicant and reviews the pending document for further verification 5 mins Assigned Supervisor/ Signing Officer Encodes Documents Sorts Documents, attaches red ribbon, gold seal and affixing dry seal 20 mins Assembly Line Calls applicants, Stamps Received and date on the 1 mins Receipt, and releases Releasing Officer Authenticated Document TOTAL RELEASING TIME: 26 minutes n/a n/a n/a n/a 31

35 Office of Consular Affairs Authentication Division Releasing for PRC, LTO, CAAP, DOH, NBI documents Consular Information Center: Schedule of Availability: Monday-Friday 7:00am-4:00pm-releasing of authenticated documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements: Authentication Claim Stub issued from partner Government Agency Valid ID for proper identification of the applicant Letter of Authorization with valid ID for representatives Duration: 30 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City 32

36 How to Avail: STEP LOCATION CLIENT SERVICE PROVIDER DURATION** PERSON IN-CHARGE FEE FORM Submit claim stub to Releasing Accepts claim stub 1 10 mins Releasing Officer Locates documents Window Calls applicant, Checks the (Authentication Present proper ID and/or Authorization Releasing Officer n/a 2 Division, Gate identification/authorization to letter 15 mins 3-Ground floor) Releasing Officer 3 4 Cashier (Gate 3- Ground floor) Releasing Window (Authentication Division, Gate 3-Ground floor) Issues receipt to the applicant for payment Pay appropriate fee to the Cashier Accepts payment 4 mins Cashier Php100/document Present machine validated receipt and submits its duplicate copy to Releasing Window Receives applicant s receipt; Indicates O.R. no. and stamps the date into the authentication certificate; Releases authenticated document to applicant 1 min Releasing Officer n/a TOTAL RELEASING TIME: 30 minutes * Eight (8) Partner Issuing Agencies: Commission on Higher Education (CHED), Department of Education (DepEd), Technical Education Skills Development Authority (TESDA), Professional Regulations Commission (PRC), Land Transportation Office (LTO), Civil Aviation Authority of the Philippines (CAAP, formerly ATO), Department of Health (DOH) and National Bureau of Investigation (NBI). ** Results may vary depending on the applicant s concerns and document/s n/a 33

37 Office of Consular Affairs Authentication Division Releasing for CHED, DepEd, and TESDA documents Consular Information Center: Schedule of Availability: Monday-Friday 7:00am-4:00pm-releasing of authenticated documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements: Authentication Claim Stub issued from partner Government Agency Valid ID for proper identification of the applicant Letter of Authorization with valid ID for representatives Duration: 50 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City 34

38 How to Avail: STEP LOCATION CLIENT SERVICE PROVIDER DURATION ** CHED Releasing Area (Authentication Division, Gate 3-Ground floor) Cashier (Gate 3- Ground floor) 4 CHED Releasing Area (Authentication Division, Gate 3-Ground floor) 5 Submit claim stub to Releasing Officer Present proper identification/authorization to Releasing Officer Accepts claim stub Locates documents Calls applicant Checks the ID and Authorization letter Issues receipt to the applicant for payment 10 mins 2 mins PERSON IN- CHARGE Releasing Officer Pay appropriate fee to the Cashier Accepts payment 4 mins Cashier Php100/document Return to Releasing Officer and submit duplicate copy of receipt Proceed to Releasing Table and present machine validated receipt Receives and attaches applicant s receipt Releasing Officer Encodes document Assembly Line 30 mins Sorts documents, attaches red ribbon, gold seal and dry Assembly Line seal Evaluates documents; Assigned Signs authentication 3 mins Supervisor/ Signing certificates Officer Calls applicants, Stamps Received and date on the receipt, and Releases 1 min Releasing Officer Authenticated document TOTAL RELEASING TIME: 50 minutes FEE n/a n/a FORM n/a **Results may vary depending on the applicant s concerns and document/s 35

39 Consular Records Division 36

40 Office of Consular Affairs Consular Records Division Issuance of Certification on Passport Authenticity Consular Information Center: Schedule of Availability: Monday-Friday, from 7:00am to 4:00pm Who May Avail of the Service: Philippine Green Passport holders (valid) Requirements: Valid Original Passport Two(2) photos (2x2 or passport size) taken within the last six (6) months prior to submission of documents. Photocopy of the first page and the last page of the passport Duration: 3 working days 37

41 How to Avail the Service: STEP LOCATION CLIENT SERVICE PROVIDER DURATION CRD Window (Gate 3- Ground Floor) Cashier (2 nd Floor) CRD Window (Gate 3- Ground Floor) Proceed to CRD Window and get application form Fill-out application form and give it to the processor Pay the processing fee to the cashier. After payment, go back to CRD Window Personal appearance is required* Present original valid passport and photocopy of first and last page of the passport Submit two (2) passport sized photos, taken not more than six (6) months. 4 Applicant returns on the day of release. His/her authorized representative may also pick up the 5 document/s. 6 Proceed to CRD Window to get his/her Passport Certification Provide application form and explain how to fill-out the form properly Receive application form for passport certification Issue a receipt to the applicant 7 mins PERSON IN- CHARGE Processor(CRD Personnel) Receive the applicant s payment and validate the receipt 5 mins Cashier It will be endorsed to the verification and retrieval section for the passport record Passport certifications are systematically encoded in the Database and printed without the need for manual log book entry of the control numbers It will be signed by the Acting Director or his/her duly authorized representative and affixed with the applicant s passport sized photo and dry seal of the Department. Releases the Passport Certification to the applicant or authorized representative 1day 1day 1day FEE n/a 100php per certification FORM Application for Passport Certification NOTE: Issued only for Machine Readable Ready Passport (MRRP) CRD Personnel n/a n/a 5 mins CRD Personnel n/a n/a APPLICANT MAY GO BACK TO DFA FOR RELEASING OF PASSPORT CERTIFICATION ACCORDING TO THE RELEASE DATE AS STATED BY THE CRD PERSONNEL *Personal appearance is required except when the applicant is: Eight (8) years old and below, must be applied by either parents. Sixty (60) years old and above and applied only by an immediate family member and must present an authorization letter. Mentally or physically incapacitated and applied only by an immediate family member and must present an authorization letter. Personal appearance may be at the time of application, and/or upon release of document 38