, «*,«««, WINTHROP I WEINSTINE. May 10, 2007 VTA MESSENGER

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1 WINTHROP I WEINSTINE May 10, 2007 Eric F. Swan^m Direct Dial: (6 12> 6(H-6.i 1 1 Diivct Fax: (612J6M-6S11 Dr. Burl Haar Executive Secretary Minnesota Public Utilities Commission 350 Metro Square Building 121 Seventh Place East St. Paul, MN MINNESOTA PU5LIC UTILITIES VTA MESSENGER RE: In the Ua«,,- of the A PP,,canon of Minnesota P V e Line Company for a for a Crude Oil Pipeline Dear Dr. Haar:, «*,«««, Service. Very truly yours. WINTHROP & WEINSTINE, P.A. Eric F^Swansoi Enclosures cc: Attached Sendee List vI

2 MINNESOTA PUBLIC UTILITIES COMMISSION MinnCan Pipeline Project MPUC COMPLAINT HANDLING PROCEDURES A, Purpose: B. To establish a uniform and timely method of reporting Complaints received by MPL concerning Routing Permit conditions, and the orderly resolution of such Complaints. This document describes Complaint reporting procedures and the procedure for resolving Complaints related to Routing Permit conditions. C. Applicability: These procedures shall be used for all Routing Permit Complaints. D. Definitions: Complaint: A written statement presented to MPL by a Person expressing dissatisfaction or concern regarding pipeline right-of-way alignment, preparation, construction, cleanup. or restoration, or other Routing Permit conditions. Complaints do not include general inquiries, questions, or comments. Complaints may be filed by mail, or electronically at Person: An individual, partnership, joint venture, private or public corporation, association, firm, public service company, cooperative, political subdivision, municipal corporation, government agency, public utility district, or any other entity, public or private, however organized. E. Complaint Documentation and Processing: 1. MPL shall document all Complaints by maintaining a record of relevant information concerning the Complaint, including the following: a. Name of complainant, address, phone number, and address. b. Precise property description or parcel number. c. Name of MPL representative receiving Complaint and date of receipt. d. Nature of Complaint and the applicable Routing Permit condition(s). e. MPL's response. f. Disposition. 2. MPL shall designate an individual to summarize Complaints.

3 3. MPL shall provide a summary of all received Complaints by at least the 15 th and the last day of each month. Such summaries shall be sent to Bob Cupit. Senior Facility Planner, Reliability and Facilities Permitting, MPUC. A copy of each Complaint shall be sent to Pipeline Permit Compliance, Minnesota Department of Commerce, 85 7 th Place East Suite 500, St. Paul, MN MPL shall submit unresolved Complaints to the Commission for resolution within 30 days of receipt of the Complaint. F. Dispute Resolution: With respect to an unresolved Complaint, each party shall submit a written summary of its position to the Commission no later than ten days after that Complaint is submitted to the Commission. The Commission shall resolve the Complaint within twenty days of submission. G. Toll-Free Number: MPL's toll-free number is H. Mailing Address: Complaints filed by mail shall be sent to: Minnesota Pipe Line Company 287 Marschall Road, Suite 104 Shakopee, MN Attn: Jerrv McEntire

4 FOR THE MINNESOTA PUBLIC UTILITIES COMMISSION 121 Seventh Place East Suite 350 St. Paul, Minnesota In the Matter of the Application of Minnesota Pipe Line Company for a Routing Permit for a Crude Oil Pipeline MPUC AFFIDAVIT OF SERVICE STATE OF MINNESOTA ) ) ss. COUNTY OF HENNEPIN ) Jane E. Justice, of the City of Shoreview, County of Ramsey, the State of Minnesota, being first duly sworn, deposes and says that on the 10 th day of May, 2007, she served the attached Minnesota Pipe Line Company's complaint handling procedures to all said persons on the attached Service List, true and correct copies thereof, by hand-delivery and/or by depositing the same enclosed in an envelope, postage prepaid in the United States Mail in the post office at Minneapolis, Minnesota. Subscribed and sworn to before me this 10 th day of May, JANE E. JUSTICE vl JO'.'CE E. «MMK NOTA«: /?U3UC-

5 In the Matter of the Application of Minnesota Pipe Line Company for a Routing Permit for a Crude Oil Pipeline SERVICE LIST AS OF APRIL Burl W. Haar (15 copies plus original) Minnesota Public Utilities Commission 350 Metro Square Building 121 Seventh Place East St. Paul, MN Sharon Ferguson (4) Minnesota Department of Commerce 85 Seventh Place E, Suite 500 St. Paul, MN Robert Cupit Minnesota Public Utilities Commission 350 Metro Square Building 121 Seventh Place East St. Paul, MN Larry B. Hartman. Project Manager Department of Commerce Energy Facility Permitting 85 Seventh Place East, Suite 500 St. Paul, MN Julia Anderson Minnesota Office of the Attorney General 1400 BRM Tower 445 Minnesota Street St. Paul, MN Karen Finstad Hammel Minnesota Office of the Attorney General 1400 BRM Tower 445 Minnesota Street St. Paul, MN Curt Nelson Minnesota Office of the Attorney General 900 BRM Tower 445 Minnesota Street St. Paul. MN Valerie M. Smith Minnesota Office of the Attorney General 1400 BRM Tower 445 Minnesota Street St. Paul, MN Scott and Kristine Anderson 438 Mass Avenue, Apt. 415 Arlington, MA Kathleen Michaela Brennan McGrann Shea Anderson Carnival Straughn & Lamb, Chartered 800 Nicollet Mall, Suite 2600 Minneapolis, MN Kathy Boudreau University of Minnesota UMore Park Babcock Avenue Rosemount, MN Amy L. Court McGrann Shea Anderson Carnival Straughn & Lamb, Chartered 800 Nicollet Mall, Suite 2600 Minneapolis, MN

6 In the Matter of the Application of Minnesota Pipe Line Company for a Routing Permit for a Crude Oil Pipeline Ronald Cummins Organic Consumers Association 6771 South Silver Hill Drive Finland, MN William Donohue Office of General Counsel 360 McNamara Alumni Center 200 Oak Street S.E. Minneapolis, MN Michael M. Gavin Gavin, Olson & Winters, Ltd Hennepin Avenue Glencoe, MN Jason Giesen Meridan Circle Belle Plaine,MN Jeremy Gruenhagen City of Hamburg 181 Broadway Hamburg, MN Nicholas Keener Minnesota Public Interest Research Group 1313 Fifth Street Southeast Minneapolis, MN Ted Kowalski On-Site Marketing Co Duluth Avenue S.E. Prior Lake, MN Curtis Kreklau 2907 Crestwood Drive N.E. Alexandria, MN Julie Marcotte JeffKatnis Yakima Street N.W. Anoka, MN Carrie DeValk Redwing Avenue John E. Drawz. Esq. Fredrikson & Byron, P.A Pillsbury Center 200 South Sixth Street Minneapolis, MN Jeremy Geske Minnesota Farm Bureau 3080 Eagandale Place Eagan,MN55121 Mike Greco th Avenue South, 330 Minneapolis, MN Administrative Law Judge Beverly J, Heydinger Office of Administrative Hearings 100 Washington Square, Suite 1700 Minneapolis, MN Michael W. Koester 9649 Holley Circle N.E. Coon Rapids, MN Rod Krass Krass Monroe. P.A Norman Center Drive, Suite 1000 Minneapolis. MN Paula Goodman Maccabee Just Change Consulting 1961 Selby Avenue St. Paul, MN Russell and Judy Martin th Street Elko, MN 55020

7 In the Matter of the Application of Minnesota Pipe Line Company for a Routing Permit for a Crude Oil Pipeline David R. Moeller Minnesota Power 30 West Superior Street Duluth, MN Lynn Moratzka Dakota County Galaxie Avenue Apple Valley, MN Ray Neubauer th Street East Elko, MN Bob Patton Agriculture Department 625 North Robert Street St. Paul, MN Linda Pipkom ltl Avenue South Minneapolis, MN John C. Reinhardt Laura A. Reinhardt th Avenue South Minneapolis, MN Dave Schoenbauer St. Benedict Road Robb Schoenbauer Schoenbauer Family Limited Partnership 4450 W. 260 th Street Harold Schrum 8297 Stone Creek Drive Chanhassen, MN J. Mohler Avenue Staples, MN William J. Mulvhill rd Street Farmington, MN Joyce Osbom Sharon Lane Bumsville, MN Raymond E. Paulson County Road 26 Verndale.MN Bill Pulkrabek Washington County Board P.O. Box nd Street North Stillwater, MN Robert Schestak, DMD, PA 241 Cleveland Avenue South St. Paul. MN Robb Schoenbauer Schoenbauer Farms, Inc W. 260 th Street Robb and Lynn Schoenbauer Schoenbauer Farms, Inc W. 260 th Street Janet Shaddix Elling Shaddix & Associates 9100 West Bloomington Freeway, Suite 122 Minneapolis, MN 55431

8 In the Matter of the Application of Minnesota Pipe Line Company for a Routing Permit for a Crude Oil Pipeline Brian J. Slovut Associate General Counsel University of Minnesota 360 McNamara Alumni Center 200 Oak Street S.E. Minneapolis, MN Diane Staricka th Street Swanville, MN Dave and Jeanne Swedin Pillsbury Avenue Lakeville, MN Larry Van Horn Minnesota Pipe Line Company P.O. Box St. Paul. MN Michael Sobota Scott County 200 Fourth Avenue West Shakopee,MN Eric F. Swanson Winthrop & Weinstine. P.A. 225 South Sixth Street, Suite 3500 Minneapolis, MN Roger Tupy Langford Avenue Mac R. Willemssen City of Hamburg 112 Second Street West P.O. Box 67 Chaska,MN55318 Richard Zaun 2891 W. 245 th Street v1