ICANN s Contractual Compliance Program. Tuesday, 25 October 2011
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1 ICANN s Contractual Compliance Program Tuesday, 25 October
2 Agenda q General Updates q Overview of Activities q Going Forward q Feedback 2
3 Our Vision, Mission and Approach ICANN s Vision One World. One Internet. ICANN s Mission To coordinate, at the overall level, the global Internet s systems of unique identifiers, and in particular to ensure the stable and secure operation of the Internet s unique identifier systems. ICANN s Approach Open and Transparent Equitable Treatment Contractual Compliance s Vision To be a trusted Contractual Compliance service provider Contractual Compliance s Mission To preserve the security, stability and resiliency of the Domain Name System and to promote consumer trust Contractual Compliance s Approach Prevention through collaboration Transparency through communication Enforcement 3
4 Contractual Compliance Regime For new gtld readiness within the Multi-stakeholder Model 2012 Focus Areas Process Mapping Standardized Procedures Exploring new Metrics Enhance Communications Enhance Collaboration Staffing Assessment January 2013 string delegation FORMAL RESOLUTION Terminations Breach Notices INFORMAL RESOLUTION Inquiries & Warnings Advice & Persuasion PREVENTATIVE ACTIVITES Monitoring Audits Education & Outreach SELF-REGULATION Annual Self-assessment Industry Best Practice 4
5 Contractual Compliance Cycle PREVENTION ENFORCEMENT st Inquiry 2 nd Inquiry Final Inquiry Breach Notice or Suspension Termination or Non-renewal Once a breach notice is sent - ü Publish the notice on the website ü Continue to work with registrars during the cure period q Publish updates regarding the breach ü Publish termination or non-renewal 5
6 Agenda ü General Updates q Overview of Activities Ø Prevention Ø Enforcement q On going q Feedback 6
7 Overview of Activities - Prevention 2,764 Inquiries Sent to Registrars June Sept 2011 ISSUE Data Escrow AUDIT Data Escrow MISSED or INVALID DEPOSITS WHOIS Access & Accuracy NUMBER OF 1 st INQUIRIES NUMBER OF INQUIRIES SENT TO ENFORCEMENT Inter Registrar Transfer Financial
8 WHOIS Activities Summary of Staff WDPRS Activity during the trimester Reports Reviewed TICKETS CLOSED TICKETS OPEN % % Day No<ces To Registrars TICKETS CLOSED TICKETS OPEN DUE TO NON- RESPONSE TICKETS OPEN FOR FOLLOW- UP AFTER RESPONSE 76 19% % % 8
9 WDPRS Ticketing Process A closed ticket is one in which: a) The registrar verified the Whois Data to be accurate b) The Whois Data was updated c) The domain name was deleted, suspended, or expired d) The domain name was transferred e) The report was considered invalid A ticket that remains open, but requires follow-up is one in which: a) The registrar sent steps and initiated investigation, but offered no resolution b) The registrar claimed to put domain on hold, but upon review, the domain did not appear to be suspended c) The registrar suspended domain, but only through the nameservers d) The registrar claimed the data was corrected, but upon review, the data appeared the same e) The registrar/registrant claimed the data is correct, but upon review, data appears blatantly invalid 9
10 PORT 43 Monitoring 48 INSTANCES OF APPARENT PORT 43 WHOIS ACCESS ISSUES Involving 37 registrars 32 INSTANCES REQUIRED COMPLIANCE INQUIRIES 3 under review and require further ac7on INSTANCES RESOLVED INSTANCES UNDER INVESTIGATION INSTANCES RESOLVED AFTER INQUIRY INSTANCES REQUIRING ESCALATED COMPLIANCE ACTION 3 6% 45 94% 6 19% 26 81% 10
11 UDRP Monitoring Staff received 17 allegations of registrars failing to implement UDRP decisions. CASES RESOLVED UNDER INVESTIGATION 11 6 CASES RESOLVED 11 UNDER INVESTIGATION 6 DOMAIN NAME TRANSFERRED TO COMPLAINANT 9 SENT INITIAL RESPONSE POTENTIAL COMPLIANCE ACTION 5 UNDER ESCALATED REVIEW 1 COMPLAINT FILED IN COURT OF MUTUAL JURISDICTION 2 11
12 Registrar Data Escrow (RDE) Intended as a registrant protection measure Most ICANN-accredited registrars elected to escrow data with Iron Mountain During this trimester, we: Ø Allocated dedicated resources for monitoring and following up Ø Closely collaborated with Iron Mountain to help registrars become RDE compliant 12
13 RDE Missed/Invalid Deposits June September Registrars Resolved (71%) 7 Registrars Unresolved (29%) 4 In the Process of Resolving (57%) 3 Under Further Review or Possible Escala<on (43%) 24 Registrars non-compliant. 17 Registrars resolved / 7 Resolving Main non-compliance issues are missed schedule deposits or not depositing full file, eg hash.txt file 13
14 RDE Audits June September Registrars Resolved (98%) 12 Registrars Unresolved (2%) 10 Subject to Re- Audit (80%) 2 Under Further Review or Possible Escala<on (20%) 556 RRs covered in audits = 101m domains 544 resolved / 12 resolving with Iron Mountain Main non-compliance issue is an invalid Header Row format 14
15 Inter-Registrar Transfer Policy (IRTP) No. 1 Consumer Complaints Average 400 to 500 complaints/month What ICANN has done about it- : Ø August July 2011 followed up over 4600 transfer complaints; Ø Conducted a formal audit: More work needs to be done at registrar level and better registrant education 15
16 Overview of Compliance Enforcement Activities Escalated Compliance NoYces Sent - 9 RAA Non- Renewals Considered
17 9 Escalated Compliance Notices Sent June September 2011 RAA VIOLATIONS TOTAL NUMBER OF NOTICES Data Escrow 4 InteracYve Web Page and Public Access to Data IRTP 2 Accurate Primary Contact InformaYon Operate as a Registrar 1 Maintain an Electronic Database AccreditaYon Fees
18 RAA Non-Renewals Considered June September Registrars Considered for RAA Non- Renewal based on: Ø Whois violayons Ø InteracYve web page Ø DeleYon and auto- renewal policy on website Ø AccreditaYon fees All 4 Registrars corrected the contract breaches before contract expirayon 18
19 LE Referrals Received May-Oct 2011 Raised by: US (FBI, DEA, FDA) and UK SOCA Four types of activities at issue: - Registrant activities regarding online illegal pharmacies - Inaccurate Registrar contact data - Registrants Malware spreading thru domain names - Ongoing verification of allegations of Spam + trademark violation reports ICANN s primary role: To determine if there is an RAA violation and take action as appropriate 1
20 Agenda ü General Updates ü Overview of Activities q Going Forward q Feedback 20
21 Improve Communication Contact ICANN if your registrar and registry: Ø encounters serious operational problems (emergency or natural disaster); or Ø detects a serious non-compliance issue So that, TOGETHER, we can work towards: Ø Better coordinating appropriate response Ø Better informing community of problem/issue Ø Minimizing harm/damage 21
22 Focus on Prevention Prevention is the key Ø Know the contractual obligations Ø Train customer services/compliance staff Ø Educate Ø Keep contact information (RADAR) up to date Ø Respond to ICANN s inquires/correspondence Ø Work with ICANN to resolve issues Cure breach in a timely manner 22
23 Agenda ü General Updates ü Overview of Activities ü Going Forward q Feedback 23
24 Feedback q What are your expectations from Contractual Compliance? q What issues or challenges? q What information is valuable to you? Please send your feedback to Compliance@icann.org. Title message: Feedback 24
25 Wednesday Outreach Sessions Room B-8 9:00 10:30 Registrar Self-Assessment 10:45 12:00 Q&A/Discussion 2:00 3:30 Registrar Data Escrow 3:30 5:00 Q&A /Discussion 25
26 Thank You 26
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