DEPUTY BOND SERVICES SURETY BOND INFORMATION FOR TRUST CORPORATIONS THE SURETY BOND PROCESS

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1 DEPUTY BOND SERVICES SURETY BOND INFORMATION FOR TRUST CORPORATIONS Deputy Bond Services (DBS) are a specialist provider of Surety Bonds for Deputies appointed by the Court of Protection (the Court). We have been appointed by the Ministry of Justice following a competitive tender to manage this scheme. Please note the name of the Person for whom you are the Deputy is referred to in the Mental Capacity Act 2005 as P. For this reason our documentation will be referring to the same term. Please read all the information contained in this document and the terms of the Surety Bond carefully before signing. Once processed this Surety Bond can only be cancelled by an Order from the Court. If the amount of security required is in excess of 1,000,000, we may require additional information. Please contact us to establish whether a Proposal Form is required If the Deputy applying for this Surety Bond has a previous Bond for P, please give the name of the firm and bond number when returning the Surety Bond to DBS. THE SURETY BOND PROCESS SECTION 1: SURETY BOND DETAILS. Please ensure all of the information on page 1 of the Surety Bond has been fully completed by the Court. If any details are missing please complete if known or contact the Court for clarification. SECTION 2: DEPUTY DETAILS. On page 2 of the Surety Bond information about the Trust Corporation is required. The name and registered address must be completed. The form will need to be signed by an authorised signatory for the Trust Corporation and witnessed OR stamped with a company seal. We also require completion of the correspondence details, please complete all the necessary fields. All correspondence will be sent to this postal address. SECTION 3: Payment. Option 1: Cheque made payable to Deputy Bond Services. Option 2: Debit or Credit Card Payment over the telephone. Please send the completed Surety Bond form to DBS first and we will call you to take the payment once we have entered the Bond on our system. COMPLETION OF THE BOND FORM. Ensure all details have been fully completed and the Bond form has been signed. Please return the completed Surety Bond (pages 1 and 2) together with your payment in the business reply envelope provided. Please keep the Status Disclosure and Key Facts Documents for your own reference. If you have any questions or wish to discuss any aspect in more detail please do not hesitate to contact us using the information below. BOND PROCESSED. Once the Surety Bond has been processed we will send you a Confirmation Letter and Certificate. We will notify the Court and the Office of the Public Guardian that the Bond has been completed to enable them to finalise your appointment as a Deputy. DEPUTY BOND SERVICES - CONTACT DETAILS ' enquiries@deputybondservices.co.uk * 3 rd Floor, 100 Holdenhurst Road, Bournemouth, Dorset BH8 8AQ i Deputy Bond Services is a trading name of Property & Commercial Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No Registered address: The Walbrook Building, 25 Walbrook, London EC4N 8AW.

2 SURETY BONDS ARRANGED BY DEPUTY BOND SERVICES FINANCIAL CONDUCT AUTHORITY initial DISCLOSURE DOCUMENT AND CUSTOMER TERMS OF BUSINESS PLEASE READ THIS DOCUMENT CAREFULLY. IF YOU HAVE ANY QUESTIONS REGARDING THIS DOCUMENT PLEASE CONTACT US ABOUT DEPUTY BOND SERVICES Deputy Bond Services (DBS) is a trading name of Property & Commercial Limited, The Walbrook Building, 25 Walbrook, London, EC4N 8AW which is authorised and regulated by the Financial Conduct Authority. Property & Commercial Limited s Firm Reference Number is THE FINANCIAL Conduct AUTHORITY (FCA) The FCA is the independent statutory watchdog that regulates financial services. You can find Property & Commercial Limited on the FCA Register at The FCA can be contacted at 25 The North Colonnade Canary Wharf London E14 5HS Telephone Number: IF YOU ARE NOT HAPPY WITH OUR SERVICES We hope that you will be very happy with the service we provide. However, if you have any need to complain about the arrangement or administration of your Bond, please contact: - Client Relationship Manager Deputy Bond Services 3 rd Floor, 100 Holdenhurst Road Bournemouth, Dorset BH8 8AQ. Telephone Number: We will acknowledge your complaint within 5 working days and detail our complaints procedure to you. If we are unable to settle your complaint you may be entitled to refer it to the Financial Ombudsman Service, details can be found at The Financial Ombudsman Service can be contacted at: South Quay Plaza 183 Marsh Wall London E14 9SR Telephone Number: THE FINANCIAL SERVICES COMPENSATION SCHEME We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we or the Surety Company are unable to meet our respective liabilities. Further information about compensation scheme arrangements can be found on the FSCS website HOW DEPUTY BOND SERVICES HANDLE PREMIUM We will hold premium received from you or refunds or claims money received from the Surety Company in respect of the Surety Bond as Agent of the Surety Company. When you pay a premium to us, it will be treated as having been received by the Surety Company meaning that you cannot be asked to pay again if we do not pay the Surety Company. Similarly the Surety Company will bear the risk if claims money or return premiums they have paid to us are not paid to you. OUR REMUNERATION We are paid for administering the Bond by commission from the Surety Company that forms part of the premium. We will deduct any commission entitlements before paying premiums to the Surety Company. DATA PROTECTION ACT PERSONAL DATA Your information, including any sensitive personal data, will be held by DBS, for the purpose of the administration of a Surety Bond and any claims. It will be handled in accordance with the Data Protection Act We may pass your information to the Court of Protection, Office of the Public Guardian, Surety Company, Loss Adjusters, Reinsurers and Government Agencies as required by law. Under data protection legislation private individuals can ask in writing for a copy of certain personal records held about them. A charge may be made for this service. THE SURETY COMPANY DBS have placed the cover with Aviva Insurance Limited (Aviva) who were selected by competitive tender to become the Surety Company for this scheme after fulfilling all the necessary requirements of the Ministry of Justice and DBS, although we are not obliged to use them. We have a delegated authority agreement with Aviva which allows us to bind the Surety Bond on their behalf and issue documentation. In placing Surety Bonds for Deputies we act as the Deputies agent. Should you instruct us to bind this Surety Bond with Aviva, we would be placing your Surety Bond through the binding authority granted to us by Aviva. The FSCS can be contacted at: 10th Floor, Beaufort House 15 St Botolph Street London EC3A 7QU Telephone Number: Deputy Bond Services is a trading name of Property & Commercial Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No Registered address: The Walbrook Building, 25 Walbrook, London EC4N 8AW.

3 SURETY BOND ARRANGED BY DEPUTY BOND SERVICES KEY FACTS DOCUMENT THIS IS A SUMMARY AND DOES NOT CONTAIN THE FULL TERMS AND CONDITIONS OF THE COVER. THESE CAN BE FOUND IN THE SURETY BOND FORM THAT YOU SIGN AND SUBMIT TO US AND IN THE CONFIRMATION DOCUMENTATION WE SEND TO YOU. NAME OF THE SURETY COMPANY Aviva Insurance Limited (Aviva) Registered in Scotland No Registered Office: Pitheavlis, Perth PH2 0NH Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number SURETY BOND (The Bond) This is a guarantee by Aviva to pay as notified by the Office of the Public Guardian and directed by the Court of Protection (the Court), any financial losses suffered by P, up to the amount of the Security specified in the Bond, arising from the failure of a Deputy to perform their Deputyship duties. It meets the security needs the Court requires under the Mental Capacity Act 2005 before finalising a Deputyship order. SIGNIFICANT FEATURES AND BENEFITS The amount of Security is set by the Court in the Court Order, and only the Court has the right to increase or decrease the Security amount. The Bond will be automatically amended if a Court Order is issued changing the security amount. You will receive notification of any security change by letter and a new certificate. Please note that you will not be required to sign a new form to agree to this amendment. You will be advised of any change to the premium due at the next due date as a result of this change. SIGNIFICANT AND UNUSUAL EXCLUSIONS OR LIMITATIONS You (and your legal Personal Representatives and estates) are liable to recompense Aviva for their loss and costs should the Public Guardian forfeit this Bond as directed by the Court. Aviva will take such action as appropriate against you personally to recover their loss. If there is more than one Deputy appointed you are each liable for the actions of all the other Deputies. PREMIUM PAYMENT Annual Payment Bonds - You must pay from P s estate the initial and all future premiums by the due date in respect of the Bond. If you fail to do so Aviva may apply to the Court to be relieved of further liability. Single Payment Bonds This is a one-off payment for the lifetime of the Bond. You are not entitled to any refund in the event of early termination of the Bond, or reduction in the amount of Security. HOW A CLAIM IS MADE The Court is the only body that can initiate a claim on this Bond. The Bond will be forfeited by the Public Guardian through an Order issued by the Court. This Order and the original signed Bond, held by DBS, will be forwarded to Aviva with the Court s direction for payment. DURATION OF THE BOND The Bond remains in force until the requirement for you to provide Security is discharged by the Court. CANCELLATION RIGHTS You do NOT have the right to cancel this Bond. The Bond can only be cancelled on the instructions of the Court, when they issue an order discharging the security. COMPLAINTS We hope that you will be very happy with the service provided. However, if for any reason you are unhappy with the service we would like to hear from you. Please contact Deputy Bond Services who arranged the Bond at:- Client Relationship Manager Deputy Bond Services 3 rd Floor, 100 Holdenhurst Road Bournemouth, Dorset BH8 8AQ Telephone Number: The details of their complaints process is included in the Customer Terms of Business document they have provided to you. FINANCIAL OMBUDSMAN SERVICE Aviva are covered by the Financial Ombudsman Service. If you are not satisfied that your complaint has been resolved you may be entitled to refer it to this independent body for review. The contact details are: Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Telephone Number: Following the complaints procedure does not affect your right to take legal action. FINANCIAL SERVICES COMPENSATION SCHEME The business of Aviva is covered by the Financial Services Compensation Scheme. A claimant under the Surety Bond may be entitled to compensation from the scheme if we cannot meet our obligations, depending on the type of business and circumstances of the claim. Please see the attached Customer Terms of Business for the contact details. Aviva Insurance Limited Registered in Scotland No Registered Office: Pitheavlis, Perth PH2 0NH Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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5 Page 1 OF 2 OFFICE OF THE PUBLIC GUARDIAN SURETY BOND trust corporations Section 1: Surety Bond Details Full Name of the Person for whom you are the Deputy, hereinafter referred to as P Annual Payment Bond: First Name(s) Surname Court Reference ONLY THE COURT OF PROTECTION CAN DECIDE ON THE TYPE OF BOND AND THE SECURITY AMOUNT REQUIRED. Amount of Security Annual Premium Payable Single Payment Bond: Amount of Security One-off Premium Payable The Deputy named on Page 2 of this Bond is required by the Court of Protection (the Court) to give Security to the Public Guardian to be appointed as Deputy for P. The Deputy by signing this Surety Bond (the Bond) has requested Aviva Insurance Limited or its successors (the Surety Company) to provide this Security and agree to be bound by the terms detailed below. The Surety Company by signing this form agrees to this, subject to the terms below. TERMS OF THE BOND 1. The Surety Company hereby guarantees that it will pay, by one or more payments, as directed by the Court to P or the Personal Representatives of P the amount of the loss, not exceeding the Amount of Security, should the Deputy fail to carry out their Deputyship duties. 2. The Surety Company accepts that if the Deputy is or was a party to a previous Surety Bond regarding their Deputyship duties in respect of P then this bond will apply in place of any such Bond and will therefore cover all liabilities from the start of the Deputyship as stated in the Court Order. 3. The Deputy will carry out their Deputyship duties given as undertakings to the Court in their Deputy s declaration together with such duties and restrictions as are specified in any Court Order relating to P. 4. The Deputy shall remain liable to the Surety Company should the Office of the Public Guardian forfeit the Bond at the direction of the Court and the Surety Company may take such action as is appropriate against the Deputy to recover any amounts paid. 5. The Deputy and the Surety Company shall remain liable under this Bond until an Order is made by the Court relieving the Deputy and/or the Surety Company from further liability under the Bond or any Endorsement to this Bond. 6. The Deputy shall pay from P s estate the first premium and, all future premiums (if an Annual Payment Bond) by the due date in respect of this Bond or any Endorsement to this Bond, otherwise the Surety Company may apply to the Court to be relieved from further liability under this Bond. The Deputy acknowledges that if this bond is discharged by the Court there is no entitlement to any refund of the premiums paid. 7. The Deputy acknowledges that the Court may from time to time order that the amount of the Security be increased or reduced and the Security in respect of this Bond or any Endorsement will automatically be amended to the amount ordered. The Deputy acknowledges that the Surety Company may increase or reduce future premiums accordingly and that the Deputy shall be responsible for paying any such increased or reduced future premium out of P s estate. FOR DEPUTY BOND SERVICES OFFICE USE ONLY DO NOT WRITE BELOW THIS LINE Documentation Received Professional Limit Check Trust Corp. Approved Court Ref Check Agent Panel Bond Number DBS Client Type Notes Signed for and on behalf of the Surety Company Authorised Signatory Dated Aviva Insurance Limited Registered in Scotland No Registered Office: Pitheavlis, Perth PH2 0NH Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

6 Page 2 OF 2 SECTION 2: DEPUTY DETAILS. TO BE FULLY COMPLETED BY THE TRUST CORPORATION IN SIGNING/STAMPING THIS FORM THE TRUST CORPORATION AGREES TO THE TERMS OF THE BOND STATED ON PAGE 1 THE DEPUTY: TRUST CORPORATION INFORMATION Name of Trust Corporation Registered Address Post code Company Reg. No. Please affix Company Seal OR sign and print your name in the presence of a witness who should also sign and print their name below in accordance with the Trust Corporation constitution Company Seal Dated Signed for on behalf of Trust Corporation Signed by Witness Dated OR Full Name of Signatory Full Name of Witness Trust Corporation Correspondence Details Contact Name Postal Address Post Code Address Telephone Number SECTION 3: PAYMENT OF THE BOND PREMIUM OPTION 1: Cheque made payable to Deputy Bond Services OPTION 2: If you wish to make a payment by debit or credit card please tick here Please ensure you have provided a daytime contact telephone number and we will call you to obtain payment once we have received the completed Bond. Please send the completed form and payment to: - Deputy Bond Services, 3 rd Floor, 100 Holdenhurst Road, Bournemouth BH8 8AQ Aviva Insurance Limited Registered in Scotland No Registered Office: Pitheavlis, Perth PH2 0NH Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. STC V6 0214