207 No Jinan Journal Philosophy and Social Sciences Sum No. 207 D JJD BM068

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1 No Jinan Journal Philosophy and Social Sciences Sum No. 207 / D A % / 14JJD BM European Commission Addressing the Refugee Crisis in Europe The Role of EU External Action Joint communication to the European parliament and the councilbrussels09 /09 /2015 JOIN final.

2 % 8% 6. 8% 4. 6% 4. 5% % UNHCR Global Trends Forced Displacement in % UNHCR Global Trends Forced Displacement in 2014 available at http www. unhcr. org. hk/files/reports/2014%20global%20trend. pdf. 2 UNHCR Global Trends Forced Displacement in 2014 available at http www. unhcr. org. hk/files/reports/2014%20global%20trend. pdf. 3 European Commission A European Agenda on Migration Brussels13 /05 /2015 COM final. 4 http www. yicai. com /mnews /2015 /09 / html Article in Council Regulation EC No. 343 /2003 Establishing the Criteria and Mechanisms for Determining the Member State Responsible for Examining an Asylum Application Lodged in One of the Member States by a Third-Country National European Union Law 18/02/2003.

3 Elizabeth Collectt Future EU Policy Development of Immigration and Asylum Understanding the challenge 2014 p. 5 available at www. MPIEurope. org. 2 Council Regulation EC No. 343 /2003 Establishing the Criteria and Mechanisms for Determining the Member State Responsible for Examining an Asylum Application Lodged in One of the Member States by a Third-Country National European Union Law 18 /02 /2003 para Article in Council Directive 2005 /85 /EC of 1 December 2005 on Minimum Standards on Procedures in Member States for Granting and Withdrawing Refugee Status Official Journal of the European Union 12 /12 /2005 p. 29.

4 parameter % 92. 3% 98. 3% 93. 0% 70. 8% 63. 6% 67. 1% 87. 9% 60. 5% 34. 0% 50. 2% 91. 5% 59. 1% 24. 5% 40. 6% 94. 4% 45. 5% 72. 7% 23. 9% 90. 7% 40. 2% 62. 2% 69. 4% 96. 3% 36. 8% * * * 35. 1% 75. 3% 63. 0% 91. 4% 34. 6% 63. 9% 59. 2% 92. 9% 33. 2% 30. 8% 72. 1% 80. 0% 27. 6% 10. 0% 45. 7% 85. 5% 6. 8% 2. 9% * 0. 0% * * 98. 2% % * 26. 5% * * * * 74. 2% * * * * 72. 7% % 53. 7% 61. 3% 91. 2% Jan Schneider Marcus Engler Steffen Angenendt European Refugee Policy Pathways to Fairerburden-sharing available at www. svr-migration. de / Research-Unit. 5 1 German Court Halts Refugee Deportation 15 /07 /2012available at http www. dw. de /german-court-halt-refugee-deportation /a UNHCR Calls for Temporary Halt to Dublin Transfers of Asylum-Seekers Back to Bulgaria 03 /01 /2014 available at http www. unhcr. org /52c691d59. html. 2 Jan Schneider Marcus Engler Steffen Angenendt European Refugee Policy Pathways to Fairerburden-Sharing available at www. svr-migration. de / Research-Unit. 3 Elizabeth Collectt Future EU Policy Development o Immigration and Asylum Understanding the Challenge 2014p. 9 available at www. MPIEurope. org. 4 Elizabeth Collectt The Development of EU Policy on Immigration and Asylum Rethinking Coordination and Leadership 2015 p. 11 a- vailable at www. MPIEurope. org

5 % % Elizabeth Collectt The Development of EU Policy on Immigration and Asylum Rethinking Coordination and Leadership 2015p. 2 a- vailable at www. MPIEurope. org. Joyce Marie Mushaben Asylum with Human Face Angela MerkelReem Sahwil and Another Video-Gone-Viral 28 /07 /2015 available at http www. e-ir. info /2015 /07 /28 /asylum-with-human-face-angela-merkel-reem-sahwil-and-another-video-gone-viral / http www. oushinet. com /news /europe /germany / / html

6 eurosceptic party Berenberg Elizabeth Collectt Future EU Policy Development o Immigration and Asylum Understanding the Challenge 2014 www. MPIEurope. org. 2 http world. people. com. cn /n /2015 /0925 /c html http news. sina. com. cn /o / /doc-ifxiehns shtml http finance. sina. com. cn /world /ozjj / / shtml Esther EzraEuropean Integration and Refugee Protection The Development of Asylum Policy in the European Uniondissertation submitted for the Degree of Doctor of PhilosophyMunich University of Munich2004p. 99.

7 % % GDP 40% 10% 10% GDP % European CommissionEuropean Commission Makes Progress on Agenda on Migration Brussels27 May UNHCR Urges Europe to Change Course on Refugee Crisis 16 /09 / European Commission Refugee Crisis European Commission takes decisive action Strasbourg 09 /09 / Dimitris Avramopoulos A European Response to Migration Showing Solidarity and Sharing Responsibility Brussels14 /08 / European Commission A European Agenda on Migration Brussels13 /05 /2015 COM final.

8 Management of the Refugee Crisis Commission Shows the Way Forward available at http ec. europa. eu /news /2015 /09 / _en. htm European Commission Refugee Crisis European Commission Takes Decisive Action Strasbourg 09 /09 / Management of the refugee crisis Commission Shows the Way Forward available at http ec. europa. eu /news /2015 /09 / _en. htm. 3 Management of the refugee crisis Commission Shows the Way Forward available at http ec. europa. eu /news /2015 /09 / _en. htm.

9 adding value European Commission Addressing the Refugee Crisis in Europe The Role of EU External Action Joint communication to the European parliament and the councilbrussels09 /09 /2015 JOIN final CzaikaM. Asylum Cooperation among Asymmetric Countries The Case of the European Union European Union Politics pp Elizabeth Collectt Future EU Policy Development of Immigration and Asylum Understanding the Challenge 2014 available at www. MPIEurope. org. 5 European Commission Refugee Crisis European Commission Reports on Progress in Implementation of Priority Actions Brussels 14 /10 / Christian Kaunert Sarah Léonard The European Union and Refugees towards More Restrictive AsylumPolicies in the European Union GRITIM Working Paper Series n available at http www. upf. edu /gritim /_pdf /WP8_Kaunert_leonard. pdf.

10 No Jinan Journal Philosophy and Social Sciences Sum No. 207 English Abstracts Institution and Structure The Impact of participate actively through official and private Refugee Crisis on the EU Governance channels. They enrich the cultural exchanges between the two countries and promote the develop- System and Its Response ment and prosperity of Malaysia Chinese culture WEN Feng which helps other ethnic groups to understand ethnic Chinese culture and Chinese culture. And they School of International Studies / Academy of Overseas also help to display the Chinese external image Chinese StudiesJinan University which is an important part of overseas Chinese Guangzhou China public diplomacy. Abstract Although there are institutional arrangements for the issues of refugee and migration in ges between China and Malaysia national image Key words Malaysian Chinese cultural exchan- European integrationthe outcome of such arrangements still deviates from the policy expectations. Exerting great impact on the institution and A Study on the Impact of Service Climate structure of European refugees governance system Based on Customer Perspective on the crisis also reveals the inherent defects of the Service Brand Experience EU governance. If EU fail to break through the current governance framework when tackling this ZHANG Ji-hua crisis it would drop into the dilemma between the Management SchoolJinan University ideality and reality. Guangzhou China Key words institution structure refugee crisis EU governance Abstract Exploring the impact of service climate based on customer perspective on service brand experienceand investigating the moderation effect Malaysian Chinese and Cultural Exchanges of customer participation. The results show that between China and Malaysia along the One Belt and One Road 1 the impact of service climate based on customer perspective on service brand experience is significant2 the moderation effect of customer HU Chun-yan participation level is also signigicant. The high level of customer participation will increase the School of Marxism StudiesHenan Polytechnic UniversityJiaozuo China impact of service climate on service brand experiencecompared with the low level of customer Abstract Since the establishment of diplomatic participation. Howeverthe moderation effect of relations between China and Malaysia in 1974 the customer participation is not significantwhen both sides strengthen exchanges in the fields of politicseconomy and culture. Millions of Malaysian Chinese play an important role in the cultural exchanges between China and Malaysiawhich the service quality of employees influence the service brand experience. Key words customer perspective service climate service brand experience customer partici-