Estonian SOLVIT Centre Digital Estonia benchmarking good practices

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1 Estonian SOLVIT Centre Digital Estonia benchmarking good practices Tatjana Saarniit Ministry of Economic Affairs and Communications

2 What is SOLVIT? An on-line problem solving network in which EU Member States work together to solve internal market problems quickly and effectively without legal proceedings Helps EU citizens and businesses find fast and pragmatic solutions to their problems caused by the misapplication of Internal Market law by public authorities Created in July th jubilee! Estonia has been a member of SOLVIT since

3 SOLVIT centres Network of 30 SOLVIT centres in all MS + Norway, Iceland and Liechtenstein Situated within MS` public authorities Transparent case handling - online database Informal and pragmatic approach Solution within10 weeks deadline Free of charge 3

4 SOLVIT can help Individual citizens and businesses Problems with a cross-border element Incorrect application of EU rules by public authorities of the EU MS 4

5 Where SOLVIT can help Recognition of Professional qualifications and diplomas Access to education Residence permits Social security Employment rights Driving licences Motor vehicle registration Border controls Market access for products Market access for services Establishment as self-employed Public procurement Taxation Free movement of capital or payments 5

6 SOLVIT cannot help Problems already subject to a judicial procedure Business-to-business problems Consumer-to-business problems Information or legal advice 6

7 Estonian SOLVIT Centre Internal Market Department of the Ministry of Economic Affairs and Communications: Harju 11, Tallinn Phone: & Fax: solvit.eesti@mkm.ee Web page: 7

8 You can submit your complaint to SOLVIT : By on-line complaint form, , fax or post: Describe the problem in detail Forward copies of relevant documents Add your contact information 8

9 Complaints can be submitted: By on-line complaint form: method=webform.homeform&language=et or by post, or fax: 9

10 2011 statistics 20 requests (50% outside the scope of SOLVIT) More than 70% of cases were closed as clarification, as there was no breach of the EU law Many cases on social security, residence permits and visa issues A low proportion of business cases No unresolved cases Promotion of SOLVIT 2 information days with EURES network and a meeting with EU Pilot Project network

11 2012 statistics 10 requests (7 outside the scope of SOLVIT) 1 success story an EE-CY case was solved within 6 weeks 2 cases (EE- NL & EE-BE) are being handled at the moment No unresolved cases yet Promotion of SOLVIT meetings with Estonian Chamber of Commerce and Industry and with Enterprise Europe Network 11

12 Plans for the future Continuous promotion of the SOLVIT network in order to increase its visibility Co-operation with the European Commission SOLVIT team and other SOLVIT centres in order to renovate and strengthen the SOLVIT network Participation in SOLVIT workshops organised by the Commission (twice a year) Streamlining the co-operation with other assistance networks (such as EU Pilot, Your Europe Advice, Your Europe, ECC- Net, Enterprise Europe Network, EURES etc) 12

13 Read more about SOLVIT: EU SOLVIT homepage: SOLVIT brochure: Website of the Ministry of Economic Affairs & Communications of Estonia: 13

14 Thank you for your attention! Contact: ec.europa.eu/solvit/ Estonian SOLVIT centre: 14