PUNE CANTONMENT BOARD OFFICE ORDER NO. 529/12 DATED 17 th DEC, 2012. The following is the Citizens Charter of Demand to be followed by Pune Cantonment Board. The following services will be provided to the Citizens of Pune Cantonment within the specified time frame as mentioned from the date of submission of request / on completion of all formalities or submission of proper documents or approval of Cantonment Board as required under the Act. Sr No. Charter of demands REQUIRED RVICE Work to be completed within Person Incharge Person to be contacted Contact No. 1. General Branch (a) Birth & Death Certificate 07 days * (See Note (1) below) Birth / Death Clerk / Office Supdt. Smt. Chitra Gokhale 8308841336 2. Mutation of Properties 1. Properties held on Old Grant 2. Properties held on Cantonment Code Leases, Scheduled Leases 3. Any Other (Private Properties) Within 75 days excluding the mandatory period of 30 days meant for inviting objections through Public Notice. * (See Note (2) below) Lands Supdt. Smt. Anita Sayanna 3. Sale Permission 1. NOC for sale of occupancy Lands Smt. Anita Sayanna
rights / properties in respect of Old Grants & Leases. 60 days. Supdt. 4. G.L.R. Copy 3 days Lands Smt. Anita Supdt. Sayanna 5. Copy of Board Resolution 07 days Committee Clerk / Office Supdt. Smt. Anita Jesty / Smt. Chitra Gokhale 6. Copy of Electoral Roll 05 days Office Supdt. Smt. Chitra Gokhale 7. Engineering Branch Building application form / One day Shri. K V Freehold forms 8308841336 8. (a) Sanction of Building plan in Civil area (b) Sanction of Building plan in areas other than Civil areas. 60 days -- do -- Shri. K V (c) Sanction of building plans in respect of Old Grant / Leases outside Civil area. (d) Sanction for building plans in respect of Old Grants and other properties in Civil Area 60 days -- do -- (e) Sanction for building plans
in respect of Leases in Civil Area (f) Sanction for building plans in respect of Old Grants / Lease which are under the management of Cantonment Board. (g) Sanction for building plans in respect of the areas pertaining to Ghorpuri Bazar, Wanowrie Bazar, Ghorpuri Village, Fatima Nagar, Bhairobanalla and Sy No. 72, 76 Mundhwa Indl. Area. 60 days (* See Note 3 below) 9. Certified copy of plan 07 days 10. Permission for road cutting for water connection 11. Permission for road cutting by Telecom Department / MDCL / Govt Departments 12 Refund of Security Deposit / EMD One day 07 days 13 Applications for plinth 07 days
checking certificate / completion certificate 14 Repairs to water stand posts and other minor repairs 15 Major repairs to toilets, pot holes, footpaths 16 Applications received from general public 03 days 15 days 15 days 17 Electrical Repairs to street lights 03 days JE (Electrical) Shri. Vijay Chavan 8308841324 18 Department Complaints pertaining to cleanliness, garbage bins disposal, drainage chokes. 19 Processing cases on account of violation of health & hygiene conditions by private individuals or firms to the respective JMFC for further prosecution. 02 days Chief 15 days Chief 20 Spraying of disinfectants, 02 days Chief
fogging. 21. Removal of drainage chokes 02 days Chief 22. Complaints pertaining to stray dogs / cattle 23. Permission for trimming of branches in civil area 24. Permission for trimming of branches outside civil area will be forwarded to the Competent Authority within 15 days of the receipt of the application. Revenue Department 25. Booking of Marriage Halls 26. Applications for Assessment Certificate / Property Tax Certificate / Tax Clearance Certificate 02 days Chief 20 days CEE / Garden Overseer 03 days Chief Revenue 03 days Revenue Shri. K V Shri. K V Khaladkar 8308841334
27 Processing applications for permission of hoardings 28 Applications for commercial banners / sign boards 29 Applications for booking of Golibar Maidan Ground (Ground rent charges) Applications for booking of Golibar Maidan Ground (Ground rent charges) For Charitable Institutions / NGOs. 30 Processing of Complaints pertaining to Rateable Value of properties 31 Applications for transfer of flats, shops, offices 32 Applications pertaining to new assessment. Revenue 03 days Revenue 15 days Revenue 45 days 07 days Revenue 60 days Revenue Clerk 15 days Revenue
Applications pertaining to Triennial Revision of Assessment 33 Applications pertaining to correction of property tax bills 90 days 03 days Revenue 34 Issue of Trade License 07 days Revenue 35 Refund of Security Deposit of bookings of Halls Applications / Complaint received from general public pertaining to Revenue Branch 36 FIRE BRIGADE Facility of Hearse Vehicle Issue of Fire NOC Issue of Fire Report 07 days 07 days 15 days Revenue Fire Brigade Supdt. Shri. P G Hasabe 98812399996 * Note 1. General Branch Birth & Death Certificate. In respect of births and deaths occurring in Command Hospital within 40 days from the date of receipt of complete information from Command Hospital.
Births and deaths occurring in Cantonment General Hospital within one month of the occurrence of the birth and death. In respect of application received for births / deaths taken place in other hospitals, 20 days from the date of submission of details by the Hospital. Death occurring in Cantonment area. Death Pass to be collected from Cantonment Hospital so that the death is registered with Pune Cantonment Board. Correction of Birth / Death Entries : 20 days. 2. Mutation of Properties. Wherever policy directions are yet to be issued this time limit will not apply. In cases of mutation, NOCs, Lease renewal, the progress would depend whether there are any unauthorized constructions, encroachments, litigations subject to all documents. 3. Sanction of Building Plans. In respect of cases where old sanctioned building plans are not available in the record, where the leases are expired and where sub-division of sites or change of purpose is involved, this time limit will not be applied since the matter has to be referred to the Competent Authority for their directions / opinion. Also where NOC has to be obtained from Competent Authority under section 238 (3) of Cantonments Act, 2006, the time limit cannot be adhered to as the processing is beyond the purview of this office. #########################