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The Bayt.com Middle East Jobseeker Confidence Survey August 2017

Section 1 PROJECT BACKGROUND

Objectives To gauge perceptions and attitudes of jobseekers regarding the economy of their countries. To identify trends in the Middle East and North Africa job market. To provide an understanding of their personal financial and job situation, their likelihood to purchase and invest.

Project Background Jobseeker confidence is a measure of the economic wellbeing of a country. It is a reflection of jobseeker satisfaction levels and expectations based on various factors in the economy, i.e. inflation, stock market performance, job opportunities, salary structures, unemployment, business growth, state economic policies, infrastructure, cost of living, interest rates, exchange rates, etc. Such satisfaction levels and expectations will have an effect on economic variables. For example, if jobseekers are positive about the economy and have disposable income levels that are perceived as sufficient, they tend to spend more on consumer goods. This, in turn, will drive business dependent on consumer spending and create further economic growth. On the other hand, a pessimistic view of the economy would cause jobseekers to rein in their spending, creating a spending recession which could effectively cause business losses and economic downturn.

Project Background Similarly, if employable adults are optimistic about job prospects, opportunities and job security; have healthy salary expectations; and are hopeful about their career growth and development, it will be reflected in their attitudes towards work and the economy as a whole, as well as their spending behaviors. Therefore, the following trends in jobseeker and employee expectations could help forecast economic variables. This information is useful for professionals, manufacturers/business people, recruitment consultants/agencies, economists, and the general public. *Note: the name of the survey was previously Consumer Confidence Index (CCI) and became Jobseeker Confidence index, with few changes to the questionnaire.

Section 2a PERSONAL ECONOMIC SITUATION

Personal Finance Evaluation of Current Scenario Overall, only 14% believe that their financial condition is better now than it was 6 months ago. A significantly higher proportion of GCC residents (19%) believe that their financial condition is better now as compared to respondents in Levant and North Africa (9% and 11%, respectively). 10 12 7 9 42 35 48 49 33 34 36 31 14 19 9 11 Total GCC Levant North Africa Better Same as 6 months ago Worse Don t know/ Can t say Q. Compared to 6 months ago, my or my family s current financial position is: Base: Total sample (4224), GCC (1714), Levant (594), North Africa (1634)

Personal Finance Evaluation of Current Scenario Among GCC residents, Qatar (30%), Bahrain (27%) and Kuwait (22%) consider their financial position to be better. 55% of Egyptian residents state that their financial condition is worse now as compared to 6 months ago, the highest amongst any country in the MENA region. 10 12 12 11 8 10 13 10 6 9 10 14 42 43 31 26 24 19 27 42 50 55 47 34 33 29 37 41 38 43 40 40 34 25 33 41 14 15 20 22 30 27 19 8 10 11 11 12 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Better Same as 6 months ago Worse Don t know/ Can t say Q. Compared to 6 months ago, my or my family s current financial position is: Base: Total (4,224), KSA (865), UAE (349), Kuwait (185), Qatar (125), Bahrain (77), Oman (113), Lebanon (146), Jordan (305), Egypt (870), Morocco (309), Algeria (317)

Personal Finance Expectations for the Future Overall, close to two-fifths (37%) expect their financial condition to improve in the next 6 months. This belief is significantly higher in the GCC (44%) as compared to other MENA regions (Levant: 32%, North Africa: 31%). 19 18 19 20 19 16 20 22 25 22 28 27 37 44 32 31 Total GCC Levant North Africa Better Same as 6 months ago Worse Don t know/ Can t say Q. In comparison to the current period, in the next 6 months I expect my or my family s financial position to: Base: Total sample (4224), GCC (1714), Levant (594), North Africa (1634)

Personal Finance Expectations for the Future The GCC countries where this view is higher include Qatar and Kuwait (both at 55%), followed by the UAE and Bahrain (both at 53%). Residents of Egypt seem more pessimistic about their future financial position, with 28% expecting it to get worse. This is followed by Saudi Arabia (23%) and Jordan (20%). 19 21 16 14 14 16 19 19 19 19 23 19 19 23 10 21 9 9 23 22 14 8 17 27 16 20 28 14 13 25 22 30 29 23 30 38 37 34 53 55 55 53 47 35 32 31 32 31 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Improve Remain the same as it is now Recede (get worse) Don t know/ Can t say Q. In comparison to the current period, in the next 6 months I expect my or my family s financial position to: Base: Total (4,224), KSA (865), UAE (349), Kuwait (185), Qatar (125), Bahrain (77), Oman (113), Lebanon (146), Jordan (305), Egypt (870), Morocco (309), Algeria (317)

Cost of Living Majority of respondents (72%) expect the cost of living to increase in the next 6 months. This is higher in the Levant (76%) and in North Africa (75%) as compared to the GCC (68%). This sentiment is especially high in Egypt (83%), Jordan and Lebanon (both at 78%). Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Base: 4,224 865 349 185 125 77 113 146 305 870 309 317 Cost of living to increase Cost of living to remain the same Cost of living to decrease Don t know / can t say 72 73 59 74 56 71 64 78 78 83 61 63 13 12 18 15 22 12 18 11 13 7 21 17 6 6 9 6 11 4 8 4 3 4 5 7 9 9 14 6 11 13 11 7 6 6 13 12 Q. In the next 6 months, I expect

Change in Savings Three-fifths of respondents (60%) believe that their savings have decreased in comparison to last year, while only 15% believe the opposite. A lower proportion of CGG residents (53%) claim that, as compared to Levant and North Africa residents (67% and 64% respectively). A higher percentage of residents in Egypt and Jordan (both at 68%) believe that their savings have decreased. Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Base: 4,224 865 349 185 125 77 113 146 305 870 309 317 Increased 15 15 19 25 25 21 20 15 10 13 11 10 Remained the same 19 17 24 24 27 31 27 13 18 15 23 25 Decreased 60 61 48 44 40 43 44 64 68 68 59 57 Don t know / Can t say 2 2 9 5 6 4 4 5-1 1 - Q. In comparison to last year, my savings have:

Section 2b COUNTRY S ECONOMIC SITUATION

Country s Economy Evaluation of Current Scenario 45% of respondents believe that their country s economy has gotten worse compared to 6 months earlier, while only 17% believe the opposite. Those from North Africa and the Levant are more negative about their country s economy, with 54% and 53% respectively stating that it has receded (GCC: 33%). A significantly higher proportion of respondents from Egypt (62%) followed by Jordan residents (55%) believe that their country s economy has gotten worse. 13 16 22 16 10 18 19 14 10 10 17 11 45 43 25 22 17 19 21 24 29 35 28 25 24 29 38 23 19 36 34 22 27 25 48 55 49 62 45 27 29 31 14 14 14 9 13 5 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Improved Remained the same Receded (got worse) Don t know/ Can t say Q. Compared to 6 months earlier, my country s economy has: Base: Total (4,224), KSA (865), UAE (349), Kuwait (185), Qatar (125), Bahrain (77), Oman (113), Lebanon (146), Jordan (305), Egypt (870), Morocco (309), Algeria (317)

Country s Economy Expectations for the Future Almost a third (31%) of respondents expect the economy in their country of residence to improve in the next 6 months, while 29% expect the opposite. Those living in the GCC and especially residents of Qatar (65%) and Bahrain (55%) are more optimistic about their country s future economy (GCC: 42%) as compared to those living in the Levant (15%) and in North Africa (24%). 18 19 19 16 8 8 10 10 20 13 17 19 20 20 29 28 8 12 20 28 18 27 11 22 42 39 42 18 29 22 20 31 33 52 44 65 55 47 29 30 16 16 15 23 33 29 27 25 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Improve Remain the same Recede (get worse) Don t know/ Can t say Q. In comparison to the current period, in the next 6 months I expect my country s economy to: Base: Total (4,224), KSA (865), UAE (349), Kuwait (185), Qatar (125), Bahrain (77), Oman (113), Lebanon (146), Jordan (305), Egypt (870), Morocco (309), Algeria (317)

16 Present Business Conditions 22% of respondents are positive about the current business conditions. Perception is more positive among GCC residents (very good/ good: 32%) in comparison to respondents from the Levant and North Africa (very good/ good: 13% and 11%, respectively). Residents in Lebanon (bad/ very bad: 56%), Jordan and Egypt (both having bad/ very bad: 53%) seem more pessimistic. 4 3 15 14 26 28 33 31 16 40 39 26 22 6 9 9 12 Total Saudi Arabia 9 7 5 9 9 12 1 5 10 30 33 20 13 2 15 28 39 26 4 5 5 6 15 40 8 21 35 24 1 3 1 3 20 14 9 21 32 31 33 32 21 28 12 13 9 14 9 3 3 3 1 3 UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Very good Good Average Bad Very bad Don t know/ Can t say Q. Overall, presently business conditions in my country of residence are Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149) 49 48

Expectations of Future Business Conditions Overall, 44% of MENA residents expect the business conditions to get better within the next year. GCC residents and especially those living in the Qatar (76%) and in the UAE (65%), are more optimistic about the future business conditions in their country of residence (GCC: 54%, Levant 28%, North Africa: 39%). 14 13 12 12 8 12 21 26 15 20 21 19 65 55 44 42 5 7 11 76 9 11 13 16 14 7 8 24 22 28 28 27 24 21 32 59 59 35 38 24 18 14 10 23 19 24 53 39 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don t know/can t say Q. In a year s time, I expect the business conditions to: Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Current Availability of Jobs 38% believe that there are few jobs available across few industries, while 20% state that there are few jobs available across various industries. Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Base 4,224 865 349 185 125 77 113 146 305 870 309 317 There are few jobs available across few industries There are few jobs available across various industries There are plenty of jobs available but across a few industries only There are plenty of jobs available across various industries Don t know/ Can t say 38 37 20 23 18 18 34 44 49 40 41 40 20 21 19 19 12 22 15 22 25 20 23 25 14 13 18 18 24 14 19 11 10 17 13 12 12 14 25 23 30 19 15 8 6 8 6 8 16 15 18 16 15 26 17 16 10 15 17 15 Q. Which of the following best describes your opinion on the current availability of jobs in your country of residence:

Expectations to find ideal job in the Future 45% of respondents are hopeful to find their ideal job in the next 6 months, while 35% of respondents are pessimistic about it. 35 32 31 29 24 32 28 52 47 39 29 34 20 17 24 27 26 25 18 14 14 24 15 15 45 51 45 43 50 43 54 34 39 37 55 50 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Hopeful (very/somewhat) Neutral Unhopeful (very/somewhat) Q. How hopeful are you that you will find your ideal job in the next 6 months..? Base: Total (4,086), KSA (835), UAE (340), Kuwait (180), Qatar (122), Bahrain (77), Oman (107), Lebanon (142), Jordan (293), Egypt (842), Morocco (301), Algeria (307)

Future Availability of Jobs 28% of respondents expect the number of jobs available in the next 6 months to decrease while another 26% expect them to increase and 29% expect it to remain the same. GCC residents are more optimistic and expect the jobs available to increase (34%) while Levant residents expect them to decrease (40%). Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Base: 4,224 865 349 185 125 77 113 146 305 870 309 317 Increase 26 30 40 34 46 36 38 13 13 21 27 23 Remain the same 29 24 23 28 23 25 23 26 36 33 33 32 Decrease 28 33 14 17 16 21 23 43 39 31 17 25 Don t know/can t say 17 13 23 22 14 18 16 18 12 15 24 20 Q. In the next 6 months, the number of jobs available in my country will.

Section 2c CURRENT JOB

Change in Number of Employees 40% of respondents state that the number of employees in their company has decreased in comparison to 6 months ago, while 21% believe that it has increased. A somewhat higher proportion of GCC residents (23%) claim that this number has increased as compared to Levant (17%) and North Africa (20%). This is mainly due to Kuwait (34%). 9 8 12 9 10 6 11 13 7 8 15 16 24 40 58 34 38 33 29 43 39 41 25 26 29 19 28 19 25 39 33 27 36 32 39 36 21 15 26 34 31 31 27 17 17 19 21 23 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Increased Remained the same Decreased Don t know/can t say Q. In comparison to 6 months ago, the number of employees in the organization where I work has: Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected Change in Number of Employees 29% of respondents expect the number of employees in their company to decrease in the next 6 months, while about the same proportion (27%) expect the opposite. GCC residents are significantly more optimistic (31%) in comparison to Levant (20%) and North Africa (22%). Those living in the Bahrain (46%) are the most positive, followed by Qatar residents (42%). 14 11 29 47 31 20 19 20 25 11 14 21 17 30 28 6 17 31 13 16 11 12 13 27 31 32 41 38 38 35 18 17 10 22 39 34 27 22 36 38 42 46 33 19 20 21 33 26 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Increase Remain the same Decrease Don t know/can t say Q. In the next 6 months, I expect the number of employees in my organization to: Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction levels Job Attributes Generally, respondents are satisfied with the work-life balance (46%), non-monetary benefits and career growth (both at 43%). However, slightly over half of respondents are dissatisfied with their current compensation (51%). 38 51 42 42 44 36 19 18 15 16 17 18 43 32 43 41 39 46 Career growth Current compensation Non-monetary benefits Job security Training & professional development Work-life Balance Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction Levels: Career Growth Opportunities 43% claim that they are satisfied with the career growth opportunities in their current job, while 38% state the opposite. Overall, GCC residents are more satisfied (47%) compared to Levant (37%) and North Africa (38%). Residents of Algeria (46%), Egypt and Jordan (both at 44%) seem the least satisfied in this aspect. 38 41 26 33 18 15 21 19 31 39 44 44 39 46 19 19 24 20 19 16 20 18 13 17 43 40 50 47 61 67 51 45 36 38 49 37 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction Levels: Current Compensation (Salary & Allowances) Slightly over half (51%) of employed respondents are dissatisfied with their current compensation. Dissatisfaction levels tend to be higher amongst residents of Levant and North Africa (both at 59% vs. 43% in GCC). Residents of Bahrain (61%) are satisfied whereas residents of Egypt (61%) and Lebanon (59%) are dissatisfied. 17 51 52 38 41 32 22 36 59 58 61 47 56 18 17 32 31 25 25 38 34 21 47 61 22 41 25 15 15 20 11 26 27 28 28 22 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction Levels: Non-monetary Benefits When it comes to the non-monetary benefits employed respondents receive at their current job, 43% are satisfied while 42% claim to be unsatisfied in this aspect. GCC residents present higher satisfaction levels (50% vs. 34% in Levant and 36% in North Africa). Bahrain residents seem to be satisfied (57%) while Morocco, Egypt and Jordan residents (all 50%) are dissatisfied. 42 33 27 47 30 28 41 47 50 50 50 36 15 17 20 18 14 15 8 17 14 14 15 19 43 50 53 36 56 57 51 36 36 36 35 46 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction Levels: Job Security 41% are satisfied with the job security in their current organization, while 42% claim to be unsatisfied. Residents of Bahrain (65%) and Oman (55%) are highly satisfied whereas residents of Egypt and Morocco (both at 49%) and those in Saudi Arabia (48%) are dissatisfied. 42 48 31 39 30 22 13 34 42 41 49 49 36 16 14 19 17 18 11 24 18 15 18 11 41 38 50 45 52 65 55 34 41 36 33 53 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction Levels: Training & professional development 44% of respondents claim to be unsatisfied with the training and professional development, while 39% are satisfied. Residents of Qatar and Morocco (both at 51%) are highly satisfied whereas residents of Egypt and Jordan (both at 51%) and those in Saudi Arabia (50%) are dissatisfied. 44 50 32 39 26 37 36 43 51 51 38 45 17 18 19 18 23 15 15 16 15 14 11 13 39 31 50 44 51 48 48 41 34 34 51 42 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Satisfaction Levels: Work-life Balance 46% are satisfied with the work-life balance in their current organization, while 36% claim to be unsatisfied. Residents of Bahrain (57%) and Qatar (54%) are highly satisfied whereas residents of Egypt (46%) are dissatisfied. 36 36 28 33 24 26 29 38 34 46 40 34 18 20 24 20 22 17 20 18 25 12 8 17 46 44 48 47 54 57 51 44 41 42 51 49 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Satisfied Neither satisfied nor dissatisfied Dissatisfied Q. On an overall level, how satisfied are you with the following attributes related to your job? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes Generally, respondents expect their job attributes to improve over the next 6 months, especially with regards to career growth (34%), training and professional development and work-life balance (both at 31%). 12 13 12 13 13 11 18 21 17 22 17 19 36 38 47 40 39 38 34 27 23 25 31 31 Career growth Current compensation Non-monetary benefits Job security Training & professional development Work-life Balance Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes: Career growth opportunities Slightly over a third (34%) expect the career growth opportunities to get better in the next 6 months. GCC residents expect a positive change (40%), highest being among residents of Qatar (63%) and Bahrain (54%). 12 12 18 25 36 35 8 11 11 11 14 3 23 32 30 6 6 35 18 14 11 18 32 37 8 13 19 21 21 8 35 48 39 14 12 46 34 28 48 45 63 54 40 32 23 27 38 28 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes: Current compensation (salary & allowances) 27% of respondents expect the current compensation to get better in the next 6 months, while another 21% expect it to get worse. GCC residents expect a positive change (33%) compared to 18% in Levant and 23% in North Africa. Residents of Qatar (47%) and Bahrain (44%) are most optimistic about the positive change in current compensation. 13 12 9 10 6 7 6 7 14 18 21 30 41 41 34 36 38 35 8 15 18 14 17 22 24 19 16 26 6 15 33 47 43 45 50 37 27 23 43 37 47 44 33 23 18 23 25 23 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes: Non- monetary benefits 47% of respondents claim that the non-monetary benefits will remain the same over the next 6 months, especially among residents of Jordan (61%) and Lebanon (56%). 12 11 8 12 14 17 20 20 6 6 7 11 33 14 18 11 12 6 18 15 18 14 20 11 13 47 50 44 39 46 46 56 61 47 50 53 53 23 19 34 30 37 29 15 14 18 21 20 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes: Job security A quarter of respondents expect their job security to get better in the next 6 months, especially in Qatar (49%) and Bahrain (44%). 13 15 13 15 22 15 33 23 34 40 31 30 7 9 8 15 9 11 29 37 41 16 10 14 18 15 26 22 10 42 57 48 45 12 16 49 25 22 37 30 49 44 40 13 15 19 31 23 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes: Training & professional development Nearly one-third of respondents are positive that the training and professional benefits at their job will get better in the next 6 months, especially among GCC residents (36%) compared to 21% in Levant and 26% in North Africa. 13 16 17 24 39 37 10 12 10 9 13 12 9 4 11 8 15 13 13 20 30 27 35 35 33 48 13 21 51 41 24 6 38 14 14 46 31 24 44 39 54 57 41 27 20 25 33 26 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Expected change in job attributes: Work-life Balance Nearly one-third of respondents are positive that the training and professional benefits at their job will get better in the next 6 months, especially among residents of Bahrain (56%) and Qatar (48%). 11 13 12 9 10 7 11 6 13 10 8 17 19 14 13 20 21 22 18 26 33 20 34 38 30 38 38 49 55 37 21 15 28 13 11 46 31 27 41 39 48 56 39 20 19 27 36 30 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Get better Remain the same Get worse Don't know / Can't say Q. How do you expect these job attributes to change over the next 6 month? Base: Those employed (2466), KSA (490), UAE (274), Kuwait (137), Qatar (96), Bahrain (54), Oman (85), Lebanon (95), Jordan (157), Egypt (517), Morocco (72), Algeria (149)

Section 2d SUMMARY

Summary- Personal Economic Situation Overall, only 14% believe that their financial condition is better now than it was 6 months ago. Among GCC residents, Qatar (30%), Bahrain (27%) and Kuwait (22%) consider their financial position to be better. 55% of Egyptian residents state that their financial condition is worse now as compared to 6 months ago, the highest amongst any country in the MENA region. Overall, close to two-fifths (37%) expect their financial condition to improve in the next 6 months. This belief is significantly higher in the GCC (44%) as compared to other MENA regions (Levant: 32%, North Africa: 31%). Majority of respondents (72%) expect the cost of living to increase in the next 6 months. This sentiment is higher in the Levant (76%) and in North Africa (75%) as compared to the GCC (68%). Three-fifths of respondents (60%) believe that their savings have decreased in comparison to last year, while only 15% believe the opposite. A lower proportion of CGG residents (53%) claim that, as compared to Levant and North Africa residents (67% and 64% respectively).

Summary- Country s Economic Situation 45% of respondents believe that their country s economy has gotten worse compared to 6 months earlier, while only 17% believe the opposite. Those from North Africa and the Levant are more negative about their country s economy, with 54% and 53% respectively stating that it has receded (GCC: 33%). Almost a third (31%) of respondents expect the economy in their country of residence to improve in the next 6 months, while 29% expect the opposite. Those living in the GCC and especially residents of Qatar (65%) and Bahrain (55%) are more optimistic about their country s future economy (GCC: 42%) as compared to those living in the Levant (15%) and in North Africa (24%). 22% of respondents are positive about the current business conditions. Perception is more positive among GCC residents (very good/ good: 32%) in comparison to respondents from the Levant and North Africa (very good/ good: 13% and 11%, respectively). Overall, 44% of MENA residents expect the business conditions to get better within the next year. 38% believe that there are few jobs available across few industries, while 20% state that there are few jobs available across various industries. 45% of respondents are hopeful to find their ideal job in the next 6 months, while 35% of respondents are pessimistic about it. 28% of respondents expect the number of jobs available in the next 6 months to decrease while another 26% expect them to increase and 29% expect it to remain the same.

Summary- Current Job 40% of respondents state that the number of employees in their company has decreased in comparison to 6 months ago, while 21% believe that it has increased. A somewhat higher proportion of GCC residents (23%) claim that this number has increased as compared to Levant (17%) and North Africa (20%). 29% of respondents expect the number of employees in their company to decrease in the next 6 months, while about the same proportion (27%) expect the opposite. GCC residents are significantly more optimistic (31%) in comparison to Levant (20%) and North Africa (22%). Generally, respondents are satisfied with the work-life balance (46%), non-monetary benefits and career growth (both at 43%). However, slightly over half of respondents are dissatisfied with their current compensation (51%). Respondents expect their job attributes to improve over the next 6 months, especially with regards to career growth (34%), training and professional development and work-life balance (both at 31%).

Section 3 RESEARCH METHODOLOGY

Sample Definition Age and Gender: Adult males and females Aged 18+ years Nationalities: GCC Arabs, North Africans, Levant, Western Expats and Asians Country of Residence GCC: UAE, KSA, Kuwait, Oman, Qatar, Bahrain Levant: Lebanon, Jordan North Africa: Egypt, Morocco, Algeria Data Collection All data was collected online. Fieldwork was conducted between 1st August 22nd August, 2017. The total number of respondents achieved was 4,224

Section 4 INDICES

Average of Past Indices: April 2007 October 2012 UAE Saudi Arabia Kuwait Qatar Lebanon Egypt Algeria Consumer Expectancy Index (CEI) 88.5 89.4 90.7 91.9 103.7 98.2 92.0 Propensity to Consume (PCI) 86.7 83.0 81.4 81.6 109.3 81.0 81.2 Consumer Confidence Index (CCI) 85.0 85.8 86.9 86.9 107.1 89.3 89.6 Employee Confidence Index (ECI) 80.3 84.3 84.5 84.8 99.5 89.1 89.1

Base Period Values March 2013 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 16379 2730 1976 457 509 120 220 506 252 1700 7784 1002 992 431 Current Economic Scenario 81.14 112.91 114.07 102.52 117.49 92.08 115.45 77.15 24.01 51.21 56.35 83.73 111.14 66.36 Expected Economic Scenario 89.19 103.71 112.90 185.74 116.11 101.11 111.36 67.33 43.39 66.41 77.27 93.31 98.49 88.55 Employee Outlook 115.50 131.06 128.61 122.90 140.93 122.96 140.61 101.43 69.21 97.40 102.88 146.26 123.41 111.53 Overall Consumer Confidence 285.83 347.69 355.58 330.16 374.52 316.15 367.43 222.90 136.60 215.02 236.50 290.31 333.04 266.44

Period Values September 2013 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 6585 1097 717 151 183 78 141 210 145 669 1871 426 1465 252 Current Economic Scenario 88.47 110.16 110.74 103.14 6 122.40 110.90 123.05 57.86 31.72 77.04 73.81 92.37 111.78 62.70 Expected Economic Scenario 141.50 149.92 157.51 153.20 159.38 138.46 156.97 116.67 97.24 120.78 141.71 142.41 142.79 126.46 Employee Outlook 117.90 126.96 128.49 127.50 142.29 116.80 144.55 96.10 65.12 97.50 146.03 119.04 123.03 146.07 Overall Consumer Confidence 347.87 387.04 396.74 384.34 424.08 366.16 424.57 270.63 194.08 272.31 328.77 353.82 377.60 302.22

Period Values February 2014 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 6585 1097 717 151 183 78 141 210 145 669 1871 426 1465 252 Current Economic Scenario 83.72 185.49 116.52 94.86 115.22 97.22 131.36 44.55 51.61 43.31 68.88 78.88 94.89 83.99 Expected Economic Scenario 137.21 185.12 158.60 185.03 153.62 135.19 161.52 112.32 103.94 114.55 133.39 134.22 135.31 140.38 Employee Outlook 146.02 124.65 138.77 129.00 139.35 107.50 139.29 89.27 63.02 89.22 99.96 107.49 117.09 118.17 Overall Consumer Confidence 333.95 376.27 413.66 370.89 408.19 339.91 432.16 246.14 218.58 247.09 302.23 320.59 347.29 342.77

Period Values August 2014 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 5075 1090 847 187 230 69 65 158 63 377 1013 330 505 141 Current Economic Scenario 95.06 109.86 146.16 102.14 121.30 105.07 119.23 59.18 52.38 62.47 78.04 87.27 103.27 61.35 Expected Economic Scenario 142.26 185.92 152.89 185.06 156.23 135.27 153.33 111.18 146.76 124.31 140.80 135.45 140.92 130.50 Employee Outlook 120.16 129.41 133.87 120.61 140.94 119.146 131.73 101.33 75.60 100.96 185.57 106.40 119.34 103.17 Overall Consumer Confidence 357.49 387.19 399.93 369.81 418.47 359.98 404.29 271.69 241.73 287.74 323.40 329.12 363.53 295.01

Period Values January 2015 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 4263 819 495 135 131 94 107 189 77 234 1061 298 501 145 Current Economic Scenario 88.63 103.11 109.80 86.67 114.50 97.34 108.41 61.38 25.93 146.96 84.21 98.15 71.26 62.76 Expected Economic Scenario 136.12 141.27 152.39 139.01 148.85 134.75 138.32 111.82 97.53 122.22 137.04 138.14 125.22 131.95 Employee Outlook 146.94 123.14 131.78 106.63 134.77 119.02 124.43 98.43 66.89 101.46 101.93 112.75 108.63 110.00 Overall Consumer Confidence 338.70 367.53 393.97 332.31 397.89 351.11 371.15 271.62 190.35 288.63 323.18 349.05 305.11 304.71

Period Values July 2015 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 8882 1748 1011 2146 255 114 144 231 63 703 2118 733 1465 363 Current Economic Scenario 93.01 111.04 114.94 102.84 114.71 99.12 118.75 46.75 34.13 69.35 90.30 91.68 80.22 77.68 Expected Economic Scenario 140.73 185.10 156.81 150.13 156.73 142.11 150.69 109.38 185.23 126.03 144.13 139.15 127.37 122.68 Employee Outlook 114.90 127.13 136.19 122.94 136.83 109.29 136.69 81.08 71.32 86.91 185.39 111.62 105.70 93.04 Overall Consumer Confidence 348.65 385.27 407.94 375.90 408.27 350.52 406.13 237.21 209.68 282.29 338.82 342.45 313.29 270.40

Period Values January 2016 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 3,905 660 629 2146 161 1146 168 175 24 176 585 302 486 111 Current Economic Scenario 76.12 83.33 95.79 79.92 90.06 61.59 81.55 50.86 52.08 55.11 76.41 81.79 56.89 51.35 Expected Economic Scenario 130.03 139.39 137.78 129.92 137.68 120.73 131.55 108.38 100.00 119.32 131.28 136.42 116.39 124.32 Employee Outlook 100.52 107.08 115.23 95.98 111.90 93.75 101.95 84.65 63.19 78.65 95.44 98.67 87.45 96.31 Overall Consumer Confidence 306.67 329.81 348.80 305.83 339.14 6 276.07 315.04 243.88 215.28 253.08 303.13 316.88 260.73 271.98

Period Values August 2016 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia Base: 2,893 490 279 119 183 40 108 95 23 165 587 245 419 140 Current Economic Scenario 72.05 81.33 100.90 82.35 100.00 80.00 87.04 69.47 34.78 58.18 47.70 87.55 62.89 49.146 Expected Economic Scenario 128.85 134.97 145.04 132.77 139.71 139.17 136.11 146.33 97.10 121.82 117.55 140.82 123.15 116.67 Employee Outlook 96.87 94.59 125.28 102.13 106.65 109.78 111.23 82.50 69.53 85.16 83.23 185.66 90.43 91.07 Overall Consumer Confidence 297.77 310.88 371.22 317.25 346.36 328.95 334.38 265.31 201.42 265.16 248.48 333.03 276.47 257.38

Last Period Values January 2017 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Tunisia Base: 4,224 865 341 185 185 77 146 146 146 573 226 391 71 Current Economic Scenario 74.96 79.46 106.25 185.33 116.33 108.33 90.63 72.66 51.03 42.93 87.61 67.26 146.79 Expected Economic Scenario 129.43 130.99 148.81 143.91 185.85 146.30 125.52 139.06 120.32 115.42 131.56 122.34 133.80 Employee Outlook 101.77 91.03 125.97 122.67 121.19 125.87 118.75 111.49 88.02 84.57 109.80 102.89 96.63 Overall Consumer Confidence 305.93 301.47 381.03 370.91 385.36 380.50 334.90 323.21 259.36 242.91 328.98 292.49 295.23

Current Period Values August 2017 Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Base: 4224 865 349 185 125 77 146 146 305 870 309 317 Current Economic Scenario 71.79 73.87 98.14 98.65 110.00 103.25 100.00 63.70 77.75 77.48 77.02 71.14 Expected Economic Scenario 128.29 127.78 145.75 148.29 148.80 150.22 143.66 122.60 120.87 120.84 128.37 123.24 Employee Outlook 96.98 84.46 119.16 115.60 129.43 125.69 118.97 85.53 83.76 86.90 111.63 100.59 Overall Consumer Confidence 297.06 286.12 363.05 362.77 388.23 379.16 362.63 271.83 259.39 262.22 317.03 294.96

Overall Indices Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Jordan Egypt Morocco Algeria Current Economic Scenario (CES) 88.48 65.43 86.03 96.23 93.63 112.12 86.61 117.63 106.93 96.69 91.99 146.01 Expected Economic Scenario (EES) 143.84 123.21 129.09 141.58 128.15 148.57 129.00 182.10 182.01 156.38 137.57 125.13 Employee Outlook (ECI) 83.97 146.45 92.65 94.06 91.84 102.22 84.61 84.32 86.00 84.46 98.56 81.50 Overall Consumer Confidence (CCI) 103.93 82.29 102.10 109.81 103.66 119.93 98.69 121.95 120.146 110.88 109.20 88.57

Section 5 DEMOGRAPHICS

Respondent Profile 1/4 Personal Country of residence 2 3 3 14 21 Egypt Saudi Arabia Algeria UAE Morocco 3 Jordan 4 7 20 Kuwait Qatar Lebanon Age Groups 7 8 8 Oman Bahrain Others 22 18 15 25 18 to 24 25 to 29 30 to 34 35 to 39 40+ 20 Base: Total (4,224)

Respondent Profile 2/4 Personal Marital Status 3 1 Single 46 Married 50 Divorced Separated No. of children 9 6 16 None Base: Total (4,224) One Two 18 23 Three Four More than four 27 Base: Those Married/Divorced/Separated (2287)

Respondent Profile 3/4 Professional Work Status 7 Working full time Working part time (8 to 29 hrs/wk) 24 Working part time (< 8 hrs/ wk) 51 Full-time student Retired 4 2 5 2 5 Full-time homemaker Unemployed Other 4 1 7 Sector Private sector Multinational company Private sector Local company Base: Total (4,224) 15 37 Private sector Self-owned/ family-owned company Public or government sector 4 Semi-government/Quasigovernmental company Charity or voluntary sector 32 Other Base: Those employed (2466)

Respondent Profile 4/4 Professional Seniority 10 8 Senior Management Middle Management 12 Junior Manager/ Team leader 33 Employed Professional Doctor / Lawyer/ Architect, etc. Executive with no managerial responsibilities 19 17 Income Group Under US$ 200 per month 15 11 16 US$ 200-500 per month US$ 501-1,000 per month US$ 1,001-2,000 per month 17 US$ 2,001-3,000 per month 10 US$ 3,001 or more 15 15 Don t know/ Can t say Base: Those employed (2466)

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