Healthcare Simplified - Leveraging Technology to stay Connected and Improve Program Opera?ons: There s a Cloud in My Enterprise Dale Posont Sr. Principal August 23, 2012
Agenda Discussion Topics Ø Defining the HHS Enterprise Ø IT Engagement Model Ø Compu?ng Challenges Ø Cloud Existence Improves Opera?ons Ø Major Ques?ons Answered 2
Defining the HHS Enterprise Scope of HHS for your State Ø Agencies involved and Governance models Ø Business and Technology synergy Ø Geographical dependencies Ø Shared business processes and services Ø End users are becoming computer literate and equipped with modern devices Bo;om Line: Frequency of Change and the Breadth of Coverage is Phenomenal 3
IT Engagement Model Enterprise Founda@on Ø Three Key Base Components Principles 1. Opera@ng Model: Vision of how the enterprise for a company or government department will operate 2. Enterprise Architecture: Key business and technical architectural requirements 3. IT Engagement Model: Specifies how each project benefits from, and contributes to, the founda?on 4
IT Engagement Model Discipline Characteris@cs Ø Organiza@on wide IT governance: decisions rights and accountability framework to encourage desirable behavior in the use of IT Ø Linkage mechanisms: processes and decision- making bodies that align incen?ves and connect the project- level ac?vi?es to the overall IT governance Ø Project management: formalized project methodology, with clear deliverables and regular checkpoints 5
IT Engagement Model IT Engagement Model 8/23/2012 2012 CSG Government Solu?ons 6
Compu?ng Challenges Enterprise Paradigm ShiO Ø Top Three Compu?ng Challenges 1. Data Ownership 2. Enterprise Architecture 3. Reliability 7
Compu?ng Challenges Mobile Smart Devices Ø Limited viewing (tex?ng OK) Ø OS plaborm varia?ons Ø Security concerns Ø Context driven Ø Tes?ng challenges Ø 80/20 rule 8
Cloud Existence Improves Opera?ons Enterprise System Opera@ons Ø Ways to improve system opera?ons by incorpora?ng cloud compu?ng: ü Coordina?on of services ü Off loading busy?mes ü Business rela?onship focus ü Disaster recovery benefits 9
Major Ques?ons Answered Why the con@nued buzz about cloud compu@ng? Ø IT becoming a support func?on Ø Cost savings Ø Rapid adop?on of SaaS 10
Major Ques?ons Answered What do major technical advancements do to my enterprise? Ø Agility to move to new technologies Ø Ability to perform services faster Ø Adop?on?ed to opera?ng model Note: Achievable with a sound enterprise founda?on of execu?on. 11
Major Ques?ons Answered Who owns the services and data? Ø Each agency should contribute and support the service lis?ng and data model Ø Provide standards for service naming, structure, and usage Ø Establish data stewards Ø Culture change from Me to We Note: Achievable with a proven governance process. 12
Major Ques?ons Answered How do you know when a technology is for real? Ø Industry Analysis ü Gartner Group Hype Cycle ü Forrester ü Others Ø Complexity Ø Industry Standards Synergy Ø Follow the $ 13
Closing Thoughts The end- users are expec?ng more capabili?es and involvement and the HHS organiza?ons are tasked with providing new technologies for the business needs of the department and user communi?es. A sound enterprise founda?on that is able to evaluate the needs and adapt in an organized fashion will stay in front of the curve. 14
Contact Informa@on Thank You! Dale Posont Senior Principal Direct: (815) 546-5677 DPosont@CSGdelivers.com www.csgdelivers.com 15