Document Courier Pickup and Passback Domestic (within Indonesia only) The information provided in this document is especially for visa applicants who wish for PT VFS Services Indonesia (hereinafter referred to as VFS) to pick up and return their processed documents via courier from and to the applicants preferred address in Indonesia. Returning documents to the applicants preferred address are ORIGINAL documents which included in the Australian visa application or Decision Result that has been finalized by the Australian Embassy. The original document which included in the Australian visa application example is original passport, original birth certificate, original family card or any original documents required from the requirements of Australian visa applications. For complete information about visa information please visit VFS website. The Decision Results that has been finalized by the Australian Embassy example is Visa Grant Letter or Visa Refusal Letter. VFS thank you for making sure that the below steps are properly followed: 1. A checklist is provided on the trailing page. It is a guide to preparing visa application package which needs to be filled out, signed, and attached to the package. 2. To be provided: Visa form(s), certified copies of all the pages of the valid passport, blank pages are not required to be copied, only the bio page (page that mentioned data of the passport holder), endorsement pages (if any, usually on page 4 and 5), visa pages, page that have immigration stamp and the last page that contain the passport s holder address need to be copied, recommended supporting documents and a proof of payments. To make sure that you have provided the correct form, supporting documents and payment, please follow the instructions provided on menu: Visa_Type 3. It is mandatory that the payments are segregated as per the types of fee and addressed accurately to the authorized recipients as per the below guidelines. No. Type of Fee Payable to Method of Payment A Visa fee (mandatory as per visa category) Australian Embassy There are 2 methods acceptable for the visa fee payment: 1. Bank Transfer* Transfer bank for visa application payment only by BNI virtual account. Applicant required to send BNI virtual account request to : info.avacjakarta@vfshelpline.com Payment can be made before pick up document. The amount marked on the transfer slip must be exact as per the total applicable visa fee to be paid. No more, no less. All fees must be transferred through virtual account. Document Courier Pickup and Passback Domestic (within Indonesia only) Page 1 of 8
2. Tax Invoice If the visa fee has been paid in advance in Australia, attach the payment receipt when you submit your visa application. The payment receipt would have a title which says, Tax Invoice. B C D E VFS Logistic Fee (mandatory) SMS Fee (optional) Courier Pickup Fee within Indonesia (optional) Courier Passback Fee within Indonesia (optional) PT VFS Services Indonesia Payment of the fees type A (1*),B, C, D, and E may be combined into one bulk payment and paid via Virtual Account bank transfer to VFS official account. Applicant required to send BNI virtual account request to : info.avacjakarta@vfshelpline.com Payment can be made before pick up document. The amount marked on the transfer slip must be exact as per the total applicable visa fee to be paid. No more, no less. Transaction fee applies along with the payment mentioned above IDR 5000 (exclude transfer fee from each bank). 4. Once you have completed the transaction, attach the visa fee payment and a copy of transfer receipt to your visa application package and send it to VFS address as mentioned above. 5. The package is considered ready for the courier pickup service when all of the mentioned items have been accounted for. Once ready, you are required to: Send an email confirmation with a title Domestic 2 Way Courier Service Confirmation for {Main Applicant s name} to VFS at: info.avacjakarta@vfshelpline.com The confirmation email stated that you wish for your visa application to be picked up. Please provide the name of the applicant(s), passport number(s), visa category, contact details (preferably more than 1 option) and the below checklist along with the payment evidences attached to the email. Due to high call volume through our Helpline (Call Centre), VFS highly recommends you to contact VFS via email. VFS advises you to not send the confirmation email if the forms and documents are not yet ready for the pickup. VFS would appreciate it if you send the email to VFS only after you have completed the required documents and payment. This would help VFS to avoid unnecessary delays in the process. If you need to cancel or postpone your pickup request after the confirmation email has been sent, please send VFS a notification via email immediately. 6. Kindly make sure that the form(s) are filled out properly and signed in the correct box, and that the documents are completed, ready for the pickup. VFS requests for your kind cooperation in making sure that your contact number(s) are available should the courier needs to contact you for a confirmation prior to the document pickup. Document Courier Pickup and Passback Domestic (within Indonesia only) Page 2 of 8
7. Documents will be picked up by courier in minimum by 1 (one) working day after the date of your confirmation to VFS. 8. If your documents have not picked up yet in 3 (three) working days after we make confirmation, kindly contact to call center by email at: info.avacjakarta@vfshelpline.com immediately. 9. You do not need to hand over the documents in person to the courier; you may point your own trusted representative to do so. Please note that the necessary payment should only be remitted directly to VFS official account; you do not need to make any payment to the courier who comes to pick up your documents. 10. You or your representative is required to fill out an Air way Bill (AWB) provided by the courier. Address your package to AVAC with the following details: PT VFS SERVICES INDONESIA AUSTRALIA VISA APPLICATION CENTRE Kuningan City 2nd floor No. L2-19 Jl. Prof. Dr. Satrio Kav. 18 Setiabudi, Kuningan, Jakarta 12940 Indonesia 11. Once the complete document and payment have been received, VFS will process the application and inform you on the same via email. 12. You may check the status of application by accessing VFS_Online_Tracking_System and also by opting for SMS_Status_Update service. Please note that SMS status update is available for Indonesian-based service providers only. 13. Kindly be advised that paid fees for VFS logistic and any other optional service fees are considered as a confirmed transaction once the applications have entered the visa processing stage. These paid fees are non-refundable if the visa application is refused, withdrawn, and or if the optional service(s) are cancelled by the applicant. Document Courier Pickup and Passback Domestic (within Indonesia only) Page 3 of 8
Checklist for Courier Pickup and Passback Domestic (within Indonesia only) 1. Name of visa applicant(s): No. Name Passport Number Certified Passport Copy Submitted? Visa Category Document Courier Pickup and Passback Domestic (within Indonesia only) Page 4 of 8
2. Payment: No. Fee Category Amount (IDR only) Quantity Total Payment (IDR only) 1. Visa Fee (as per visa category) 2. Logistic Fee (choose one of the provided rates as per the visa category applied for) a) IDR 165,000 for: Regular visa application as the main applicant 3. Domestic Pick Up (choose one of the provided rates as per the Pickup address) * The coverage area for pick up only until district (kabupaten) area 4. Domestic Passback (choose one of the provided rates as per the pass back address) * The coverage area for pass back only until b) IDR 115,500 for: Regular visa application as the dependent applicant; or Citizenship by Descent; or Australian Declaratory Visa; or Resubmission with no additional information required from Australian Embassy; or Resubmission for Online Lodgement. a) IDR 50,000 (Sumatra, Java, Bali) *For Sumatera not coverage area of Bangka Belitung b) IDR 100,000 (Kalimantan, Sulawesi, Nusa Tenggara) c) IDR 150,000 (Papua Island) *For east Indonesia not coverage area of Maluku Island d) IDR 50,000 (Sumatra, Java, Bali) *For Sumatera not coverage area of Bangka Belitung Document Courier Pickup and Passback Domestic (within Indonesia only) Page 5 of 8
district (kabupaten) area e) IDR 100,000 (Kalimantan, Sulawesi, Nusa Tenggara) f) IDR 150,000 (Papua Island) *For east Indonesia not coverage area of Maluku Island 5. Visa Application Automatic Status Up dates: 3 SMSs and 3 emails (available for Indonesianbased service providers only) IDR 25,000 Total: IDR 3. Documents: MANDATORY DOCUMENTS No. Name of Documents Yes No 1 Certified copies of all the pages of the valid passport, blank pages are not required to be copied, only the bio page (page that mentioned data of the passport holder), endorsement pages (if any, usually on page 4 and 5), visa pages, page that have immigration stamp and the last page that contain the passport s holder address need to be copied 2 Original: completed and signed visa application form (s) with photo as per Home Affairs Australia s requirements provided 3 Proof of payments provided: a. Visa fee (Virtual Account/Tax Invoice) b. VFS logistic fee, and where applicable: other optional service fees and or bank charge (copy of Virtual account transfer slip) SUPPORTING DOCUMENTS No. Name of Documents Original? Copy? Document Courier Pickup and Passback Domestic (within Indonesia only) Page 6 of 8
Document Courier Pickup and Passback Domestic (within Indonesia only) Page 7 of 8
4. Processed documents will be returned to the following address (Provide a complete return address, name and contact number): Once the visa application has been finalized by Home Affairs Australia, VFS will courier the documents to the address mentioned above. Should you need to revise the address, contact VFS via email at the soonest: info.avacjakarta@vfshelpline.com VFS will not be held responsible for lost documents should the Applicant gives an incomplete and or incorrect returning address; and or if the change of the returning address was not informed to VFS in a timely manner. Terms and Conditions: Please read VFS Disclaimer before you opt for this service VFS will only process the visa application when the full payment has been completed Kindly attached this checklist to your application Expected delivery time may vary depending on the location By signing on the dotted line, you are agreeing to the terms and conditions explained above. Acknowledged by, (... ) Name and Date Document Courier Pickup and Passback Domestic (within Indonesia only) Page 8 of 8