FULLY EXECUTED Contract Number: 4400013601 Contract Effective Date: 08/08/2014 Valid From: 07/01/2014 To: 12/31/2099 Page 1 of 1 All using Agencies of the Commonwealth, Participating Political Subdivision, Authorities, Private Colleges and Universities Your SAP Vendor Number with us: 195425 Supplier Name/Address: EXECUTIVE PULSE 11 E 4TH ST ERIE PA 16507-1439 US Purchasing Agent Name: Hoke-Fitts Alison Phone: 717-214-7083 Fax: 717-214-3567 Please Deliver To: Supplier Phone Number: 866-397-8573 Supplier Fax Number: 814-459-5202 Contract Name: Software License Agrmnt-Executive Pulse To be determined at the time of the Purchase Order unless specified below. Payment Terms Solicitation No.: Supplier Bid or Proposal No. (if applicable): Issuance Date: Solicitation Submission Date: This contract is comprised of: The above referenced Solicitation, the Supplier's Bid or Proposal, and any documents attached to this Contract or incorporated by reference. Item Header Text Material/Service Desc Qty UOM Price Per Unit General Requirements for all Items: Software License Agreement between Executive Pulse, Inc and the Commonwealth of Pennsylvania. Total This contract is a binding agreement between the Commonwealth and the Licensor to procure software; see the attached Software License Requirements Agreement. This contract shows a dollar figure of $10,000.01, but the dollar figure has no fiscal or legal significance and is utilized solely for the purpose of electronic contract administration. Purchase orders may not be created against this contract. Vendor Contact: Laith Wardi, lwardi@e-pulse.net, 814-397-9384 Agency Contact: Joe Millovich, jmillovich@pa.gov, 717-214-3434 No further information for this Contract Information: Total Amount: 10,000.01 Currency: USD Supplier's Signature Title Printed Name Date Integrated Environment Systems Form Name: ZM_SFRM_STD_MMCOSRM_L, Version 1.0, Created on 06/27/2006, Last changed on 03/29/2005.
License Agreement GENERAL TERMS AND CONDITIONS EXHIBIT A This License Agreement ( Agreement ) is a legal agreement between Licensee and ExecutivePulse, Inc., the provider, for the associated media, printed materials, software, content, programs, ExecutivePulse, Inc. databases and electronic documentation at, in, on or about the password protected and firewall secure web site at www.executivepulse.net (the Service ). The Service is protected by intellectual property laws. The Service is licensed and not sold to Licensee. All contents of the Service are Copyright 2014, all rights reserved. 1. GRANT OF LIMITED NON-EXCLUSIVE LICENSE. ExecutivePulse, Inc. grants to Licensee a non-exclusive, limited license to use the Service for the purposes outlined in the quote obtained by the Licensee s Software Reseller, which will be made part of the purchase order between the Licensee and the Licensee s Reseller. Licensee may not permit or allow any other individual or entity to access or utilize the Service. Licensee may not modify, copy, distribute, transmit, decompile disassemble, reverse engineer, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, documents, products or services obtained from the Service. This Agreement does not grant Licensee any rights, title or ownership in connection with any trademarks or service marks of ExecutivePulse, Inc. 2. INTELLECTUAL PROPERTY RIGHTS. All title and intellectual property rights in and to the Service (including but not limited to any and all words, software, information, documents, qualifiers, images, photographs, content, databases, calculators, statistics, code, animations, video, audio, and music, located at, in or on the Service), the accompanying printed materials, and any copies thereof are owned by ExecutivePulse, Inc. All rights not specifically granted under this Agreement are reserved by ExecutivePulse, Inc. Licensee shall maintain ownership of and all proprietary rights in its data only. 3. INDEMNIFICATION. Except as otherwise provided in the Licensee s Software License Requirements, to which this Agreement is attached to and made a part of as Exhibit A, each party hereto agrees to be responsible and assume liability for all damages, claims, injuries or penalties resulting from its own deliberate or negligent acts, errors, omissions, including those of its officers, agents or employees, and agrees to indemnify and hold the other party harmless for any such liabilities, claims, damages or injuries. The provisions of this section shall survive termination of this Agreement. 4. WARRANTY, LIMITATIONS AND DISCLAIMERS. During the term of this Agreement, ExecutivePulse, Inc. warrants that the service has been developed, maintained, serviced and updated by competent personnel and shall function after installation as described in the Proposal (hereinafter Warranty ). If, at any time during the Term, the Service fails to perform in accordance with the Proposal, Licensee shall promptly notify ExecutivePulse, Inc. in writing of such alleged nonconformance. ExecutivePulse, Inc. shall use its best efforts to remedy or repair, as soon as reasonably practicable, all errors and malfunctions in the Service. ExecutivePulse Inc. All Rights Reserved Page 1
License Agreement THIS WARRANTY DOES NOT EXTEND TO, AND SHALL HAVE NO LIABILITY FOR, ANY LOSS, COST, EXPENSE, LIABILITY OR DAMAGE (INCLUDING WITHOUT LIMITATION, LOSS OF USE, OR CLAIMED LOSS OF ANTICIPATED PROFITS, BUSINESS INTERRUPTION, INJURIES OR DAMAGE TO PERSONS OR PROPERTY, ALL LIABILITIES TO ITS CUSTOMERS OR THIRD PERSONS, AND ALL OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES) WHETHER DIRECT OR INDIRECT, AND WHETHER OR NOT RESULTING FROM OR CONTRIBUTED BY THE DEFAULT OR NEGLIGENCE OF EXECUTIVEPULSE, INC., ITS AGENTS, EMPLOYEES OR SUBCONTRACTORS WHICH MIGHT BE CLAIMED AS THE RESULT, PROXIMATE OR OTHERWISE, OF THE DELAY IN OR INABILITY TO COMPLETE DELIVERY OF, OR THE INSTALLATION OF, OR THE USE OF OPERATION OR THE FAILURE OF THE SERVICE. EXCEPT AS SET FORTH HEREIN, IT IS EXPRESSLY AGREED THAT THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NOR OTHER WARRANTY, EXPRESS, IMPLIED OR STATUTORY, NOR ANY AFFIRMATION OF FACT, OR PROMISE, BY EXECUTIVEPULSE, INC. WITH REFERENCE TO THE SERVICE OR THE PROPOSAL, OR OTHERWISE, WHICH EXTENDS BEYOND THE TERMS HEREOF. 5. TERM OF SERVICE. Payment of the consideration outlined in the Proposal grants Licensee a non-exclusive limited license to use the Service for a period of one (1) year, unless additional term years are set forth in the quote obtained by the Licensee s Software Reseller, which will be made part of the purchase order between the Licensee and the Licensee s Reseller. Additional term years may be provided via same process. 6. TERMINATION. Without prejudice to any other rights it may have, ExecutivePulse, Inc. may terminate this Agreement if Licensee fails to comply with the terms and conditions of this Agreement. In such event, ExecutivePulse, Inc., upon ten (10) days notice, may immediately terminate Licensee access to and use of the Service. In the event of such termination, Licensee shall destroy any and all copies of the information or content and all of its component parts obtained by Licensee by virtue of this Agreement. However, at all times, Licensee shall maintain ownership of and all proprietary rights in its data. The failure of ExecutivePulse, Inc. to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. ExecutivePulse, Inc. or Licensee may terminate this agreement with a thirty day written notice to the other party any time after one year. Should Licensee exercise such termination, Licensee shall not be entitled to a prorata refund of its payment. Should ExecutivePulse, Inc. terminate the Agreement, Licensee shall be entitled to a pro rata refund of payment. Upon termination by either party, ExecutivePulse, Inc. will provide Licensee with any of its data housed in the database in a useable Excel or Access file format. 7. DEFAULT. In the event of the breach or threatened breach of any provision of this Agreement by ExecutivePulse, Inc., Licensee shall be entitled to injunctions, both preliminary and final, enjoining and restraining such breach or threatened breach. In the event of such breach, and notwithstanding anything contained herein to the contrary, Licensee shall be entitled to terminate this agreement and receive a pro rata refund of any payment made by it ExecutivePulse Inc. All Rights Reserved Page 2
License Agreement hereunder. In the event of the breach or threatened breach of any provision of this Agreement by Licensee, ExecutivePulse, Inc. may terminate this Agreement upon thirty- (30-) days notice in the event that you breach any provision of this Agreement and have not cured the breach during such notice period. Such remedies shall be in addition to all other remedies available at law or in equity including ExecutivePulse, Inc. s right to recover from Licensee any and all damages that may be sustained as a result of Licensee breach of contract, except as otherwise set forth in the Licensee s Software License Requirements, to which this Agreement is attached and made part of as Exhibit A. 8. NON-DISCLOSURE/CONFIDENTIALITY. To the extent permitted by applicable law and the Licensee s Software License Requirements, to which this Agreement is attached and made part of as Exhibit A, the Service, the quote obtained by the Licensee s Software Reseller which will be made part of the purchase order between the Licensee and the Licensee s Reseller, all forms, software and documentation, and any information each party acquires as a result of this Agreement, are confidential. Neither Licensee nor ExecutivePulse, Inc. will disclose the Service, the Proposal, its forms, software, documentation or information to any third party other than its affiliates, agents, consultants, or experts, or as otherwise permitted herein. 9. FORCE MAJEURE. Neither party shall be liable for any loss or damage to the other party or be deemed in breach of this Agreement to the extent that performance of its obligations or attempts to cure any breach under this Agreement are delayed or prevented as a result of any event or circumstance beyond its reasonable control, including without limitation, power or utility outages, or the inability to access the internet or the worldwide web so long as it resumes performance as soon as practical if the reason for delaying the performance no longer exists. 10. NOTICES. Notices, authorizations and requests given over made in connection with this Agreement must be sent by post, express courier, or facsimile to the address and numbers indicated. Notices will be deemed delivered on the date shown on the postal return receipt, or on the courier or facsimile confirmation of delivery: As to: Executive Pulse, Inc. Laith A. Wardi, President 11 East 4 th Street Erie, PA 16507 As to: Licensee Mr. John Doe, CEO 100 West Main Street Anytown, Anywhere 00000 ExecutivePulse Inc. All Rights Reserved Page 3
License Agreement 11. SURVIVAL. Upon termination of this Agreement for whatever cause, the following Sections shall remain in full force and effect: 2. Intellectual Property Rights, 3. Indemnification and 8. Non-Disclosure/Confidentiality. 12. ENTIRE AGREEMENT. This Agreement (together with any Exhibits hereto) constitutes the entire agreement and understanding between the parties hereto with respect to the subject matter hereof and supersedes any and all other agreements, written or oral, that the parties heretofore may have had with respect to the subject matter herein. ExecutivePulse Inc. All Rights Reserved Page 4
ATTACHMENT B Requirements for non-commonwealth Hosted Applications/Services The purpose of this appendix is to define requirements for technology solutions procured by the Commonwealth that are not hosted within Commonwealth infrastructure. A. Hosting Requirements 1. ExecutivePulse shall supply all hosting equipment (hardware and software) required for performance of the Contract. 2. ExecutivePulse shall provide secure access to all levels of users via the internet. 3. ExecutivePulse shall use commercially reasonable resources and efforts to maintain adequate internet connection bandwidth and server capacity. 4. ExecutivePulse shall maintain all hosting equipment (hardware and software) and replace as necessary to maintain compliance with the Service Level Agreements 5. ExecutivePulse shall monitor, prevent and deter unauthorized system access. Any and all known attempts must be reported to the Commonwealth within two (2) business days. In the event of any impermissible disclosure, loss or destruction of Confidential Information, the receiving Party must immediately notify the disclosing Party and take all reasonable steps to mitigate any potential harm or further disclosure, loss or destruction of such Confidential Information. In addition, pertaining to the unauthorized access, use, release, or disclosure of data, ExecutivePulse shall comply with state and federal data breach notifications regulations and is to report security incidents to the Commonwealth within one (1) hour of when ExecutivePulse knew of such unauthorized access, use, release, or disclosure of data. 6. ExecutivePulse shall allow the Commonwealth or its delegate, at times chosen by the Commonwealth, to review the hosted system s location and security architecture. 7. ExecutivePulse staff, directly responsible for day-to-day monitoring and maintenance, shall have industry standard certifications applicable to the environment and system architecture used. 8. ExecutivePulse shall locate servers in a climate-controlled environment. ExecutivePulse shall house all servers and equipment in an operational environment that meets industry standards including climate control, fire and security hazard detection, electrical needs, and physical security. 9. ExecutivePulse shall examine system and error logs daily to minimize and predict system problems and initiate appropriate action. Requirements for non-commonwealth Hosted Applications Services Page 1 of 3
10. ExecutivePulse shall completely test and apply patches for all third-party software products before release. 11. ExecutivePulse shall provide a successfully passed SSAE- 16 SOC2 audit report, conducted by an independent certified public accounting firm, subject to the approval of the Commonwealth, and ExecutivePulse shall provide a SSAE-16 audit reports annually. B. Security Requirements 1. ExecutivePulse shall conduct a third party independent security/vulnerability assessment at its own expense on an annual basis and submit the results of such assessment to the Commonwealth within three (3) business days. 2. ExecutivePulse shall comply with Commonwealth directions/resolutions to remediate the results of the security/vulnerability assessment to align with the standards of the Commonwealth. 3. ExecutivePulse shall use industry best practices to protect access to the system with a firewall and firewall rules to prevent access by non-authorized users and block all improper and unauthorized access attempts. 4. ExecutivePulse shall use industry best practices to provide system intrusion detection and prevention in order to detect intrusions in a timely manner. 5. ExecutivePulse shall use industry best practices to provide virus protection on all servers and network components. 6. ExecutivePulse shall limit access to the system and servers and provide access only to those staff that must have access to provide services proposed. 7. ExecutivePulse will provide all Services, using security technologies and techniques in accordance with industry best practices and the Commonwealth s security policies, procedures, and requirements, including those relating to the prevention and detection of fraud and any other inappropriate use or access of systems and networks. C. Data Storage 1. ExecutivePulse shall use industry best practices to update all systems and third party software security patches to reduce security risk. ExecutivePulse shall protect their systems with anti-virus, host intrusion protection, incident response monitoring and reporting, network firewalls, application firewalls, and employ system and application patch management to protect its network and customer data from unauthorized disclosure. 2. ExecutivePulse shall be solely responsible for all data storage required. Requirements for non-commonwealth Hosted Applications Services Page 2 of 3
3. ExecutivePulse shall take all necessary measures to protect the data including, but not limited to, the backup of the servers on a daily basis in accordance with industry best practices and encryption techniques. 4. ExecutivePulse agrees to have appropriate controls in place to protect critical or sensitive data and shall employ stringent policies, procedures, and best practices to protect that data particularly in instances where sensitive data may be stored on a Selected Offeror controlled or owned electronic device. 5. ExecutivePulse shall utilize a secured backup solution to prevent loss of data, back up all data every day and store backup media. Storage of backup media offsite is required. Stored media must be kept in an all-hazards protective storage safe at the worksite and when taken offsite. All back up data and media shall be encrypted. D. Adherence to Policy 1. ExecutivePulse support and problem resolution solution shall provide a means to classify problems as to criticality and impact and with appropriate resolution procedures and escalation process for each classification of problem. 2. ExecutivePulse shall abide by all the Commonwealth s policies (Information Technology Polocies (ITPs)). 3. ExecutivePulse shall comply with all pertinent federal and state privacy regulations. E. Closeout When the contract term expires or terminates, and at any other time at the written request of the Commonwealth; ExecutivePulse must promptly return to the Commonwealth all its data (and all copies of this information), in a format agreed to by the Commonwealth, that is in ExecutivePulse s possession or control. Requirements for non-commonwealth Hosted Applications Services Page 3 of 3