EVALUATION REPORT AND RECOMMENDATIONS

EVALUATION REPORT AND RECOMMENDATIONS To the County of Riverside RIVERSIDE COUNTY PUBLIC DEFENDER OFFICE January 2000 National Legal Aid and Defender Association Clinton Lyons, President and CEO H. Scott Wallace, Director, Defender Legal Services 1625 K Street NW, Suite 800 Washington, DC 20006 Phone (202) 452-0620 * Fax (202) 872-1031 www.nlada.org * defender@nlada.org

Table of Contents SUMMARY OF RECOMMENDATIONS..... 1 METHODOLOGY AND BACKGROUND OF THE REPORT.. 6 THE CRIMINAL JUSTICE SYSTEM OF RIVERSIDE COUNTY.. 7 I. ORGANIZATION OF PUBLIC DEFENDER OFFICE.. 8 II. TRAINING........ 11 III. SUPERVISION AND EVALUATION..... 14 IV. PROVISION OF COUNSEL AT ARRAIGNMENT... 16 V. CONTINUITY OF REPRESENTATION.... 18 VI. CONFLICTS OF INTEREST...... 19 VII. MANAGEMENT INFORMATION SYSTEMS... 20 VIII. EXTERNAL RELATIONS...... 22 IX. JUVENILE COURT....... 23 X. INVESTIGATIONS....... 25 XI. SOCIAL SERVICES....... 26 XII. FELONY DIVISION-RIVERSIDE..... 27 XIII. MISDEMEANOR CASELOADS.... 28 XIV. INDIO........ 29 XV. HEMET........ 31 XVI. ROTATION........ 33 XVII. CONSERVATORSHIPS AND THE CIVIL DIVISION.. 34 XVIII. ACCOUNTING PROCEDURES.... 43 XIX. CLERICAL SUPPORT...... 45 SUMMARY RESULTS OF DEFENDER STAFF SURVEY... 46 ACKNOWLEDGEMENTS....... 48 RESPONSES TO THE STAFF SURVEY.... Appendix

NLADA Evaluation Report on Riverside County Public Defender Office 1 EVALUATION REPORT ON RIVERSIDE COUNTY PUBLIC DEFENDER OFFICE SUMMARY OF RECOMMENDATIONS 1. Organization. The Chief Public Defender should issue a clear statement of the mission of the office, and its goals and objectives. He should prepare both short range and long range plans for the office, and should maintain an "open door" policy for staff and other mechanisms to receive staff input and feedback. The organization of the Public Defender Office should be reconfigured to allow for three Assistant Public Defenders and eight Grade V supervisors (i.e., Supervising Deputy Public Defenders), one of which will be a full-time training director. This group, designated for the purpose of this report as Executive Senior Staff, should meet at least once a month to exchange information, be informed of policy directives and be involved in policy setting. Their job descriptions and responsibilities should be clearly delineated. It should be a clear principle underlying the criminal justice system of Riverside County that the office of the public defender must be at parity with the District Attorney. This includes salary, personnel, training and workload, and all resources. 2. Training. The office should establish a formal training program for all employees, including upper and mid-level managers. It should develop a litigation manual covering all aspects of handling a case. It should pay reasonable costs of staff attending appropriate training programs out of the office, including travel and hotel expenses and registration fees for state and national training programs. It should seek training grants from both state and federal sources. Professional staff members should have access to brief and motion banks, and to summaries of recent cases. 3. Supervision. Supervisors should be full time and not carry caseloads. There should be no less than one supervisor for every ten lawyers. Supervisors should conduct comprehensive evaluations on a regular basis for all staff. For attorney staff, supervisors should review cases with them in advance, observe them in court and on trial, and solicit feedback from the judiciary. Performance standards based on guidelines such as NLADA s Performance Guidelines For Criminal Defense Representation should be developed along with behaviorally based measures that enhance reliability between raters. Automatic promotions should be replaced with a merit promotion system based upon predetermined standards. High achievement reflected in the performance evaluation system should be rewarded. In addition, a meaningful performance management system should be established by which the PDO can judge its progress and plan its future. Such a system should include development of meaningful statistical measures including process and results indicators. 4. Counsel at arraignment. Public Defender lawyers must be made available to represent

NLADA Evaluation Report on Riverside County Public Defender Office 2 individual indigent defendants at felony and misdemeanor arraignments. The public defender should seek the staff necessary to provide such entry into cases at arraignment. Notices should be clearly posted in all courts and detention facilities providing the telephone number of the public defender office, and any written materials and oral information provided to defendants should prominently notify them of their right to counsel and how to secure counsel if they are financially unable to retain private counsel. 5. Vertical representation. In both Riverside and Indio, in felony cases, the same lawyer should represent the defendant at the preliminary hearing and all subsequent proceedings in order to preserve "continuity of representation" otherwise known as "vertical representation." 6. Conflicts. A clear policy on conflicts should be promulgated, and no conflicts should be declared without review and approval by supervisory personnel. 7. Technology. The office should obtain new computer equipment and develop a uniform computerized information system sufficient to provide baseline information on the number of cases assigned to each lawyer, the number closed, their dispositions, their method of disposition, the length of time between opening and closing of a case, and a master calendar to assist in proper evaluation of staff, caseload control, and future budget and staffing needs. The PDO s computer system should be integrated with the systems of other criminal justice agencies, including courts, prosecution and Sheriff, to improve calendaring, expedite case-processing, and eliminate redundant data entry. 8. External relations. The Public Defender should participate in a County Criminal Justice Council or other coordinating body, and in civic and community groups. The Public Defender should consider publishing a brochure explaining defendant's rights and the location and services of the office. The Public Defender should approve all statements to the media, or designate an experienced member of his staff to perform this function. 9. Juvenile Division. The Public Defender should review staffing patterns in the Juvenile Court and seek adjustment from the County Executive and the Board of Supervisors to allow caseloads in conformity with national standards. The Supervisor of the Division should not carry a caseload. The Public Defender should review the space needs of the Division and seek appropriate additional space. 10. Investigations. Investigator salaries should be at parity with those of District Attorney Investigators. To the extent that the current disparity reflects advanced training of District Attorney Investigators, similar training opportunities should be made available to Public Defender Investigators, by a trainer able to provide POST (Police Officers Standards Training). Investigators in the Civil Division should receive specialized mental health training. 11. Social workers. The high quality work of the existing social service personnel should be recognized, and the division should be expanded to include a Licensed Clinical Social Worker in Riverside, and an additional social worker for the Juvenile Court in Indio. The office should add

NLADA Evaluation Report on Riverside County Public Defender Office 3 Spanish-speaking professionals such as certified interpreters who understand the criminal justice system and could interview adult and child clients. 12. Riverside Felony Division staffing. The Public Defender and senior staff should maintain information on the actual caseloads being carried by the Felony Division lawyers in Riverside, annual disposition rates, and how many open cases defenders have at any given time, and should determine how far they deviate from recognized national caseload standards, and seek appropriate adjustment through the budget process. There should be an additional supervisor assigned to the felony trial division in Riverside. Both felony trial supervisors should not carry caseloads. There should be an appellate attorney in Riverside to prepare pre-judgment appellate writs. The division should be reorganized so that felony cases are handled vertically, with the same lawyer handling preliminary hearings, felony arraignments and felony trials. There should be a special task force to deal with complex litigation and death penalty cases. 13. Misdemeanor caseloads. The Public Defender should review staffing patterns in light of national caseload standards, information about the number of cases disposed of, the open caseload for each lawyer, and the length of time between the assignment of a case and its disposition, and should request staffing levels in accordance therewith from the Board of Supervisors. 14. Indio. The office in Indio should require that all lawyers maintain a case diary form in the file, reflecting every court appearance, motions filed, interviews with the defendant, interviews of witnesses, and work done on the case. The office should represent defendants at arraignment in Municipal Court. It should utilize "vertical representation," i.e. the felony trial division and the preliminary hearing division should be merged, and the same lawyer should be assigned to both the preliminary hearing and the felony trial. Three attorneys should be added to cover the arraignment call, and three additional attorneys in order to allow for a vertical representation model for felonies. The office should receive a social worker to assist in juvenile court and in alternative sentencing work, and two law clerks to assist in research. Since the misdemeanor caseload per lawyer in Indio is four times the maximum recommended caseload under national standards, information about the number of cases disposed of, the open caseload for each lawyer, and the length of time between the assignment of a case and its disposition, should be gathered and studied, after which staffing should be adjusted accordingly. 15. Hemet. a) Public Defenders should be present at both felony and misdemeanor Arraignments. b) Public Defenders should not wait until the settlement conference or the Preliminary Hearing to interview their clients for the first time. c) Felony cases should be handled on a "vertical" basis, i.e. the same lawyer who handles the felony preliminary hearing should also represent the client at his or her felony trial if the case is not resolved earlier. d) The Public Defender has a responsibility to get the defendant released on bail or on Own Recognizance if possible. In appropriate cases, bail motions should be filed in writing, and aggressive appellate follow-up should be made to insure that appellate review and bail guidelines are set by the reviewing court, and not only by the trial court. e) The staff in Hemet should be rotated into other offices in the Riverside County System.

NLADA Evaluation Report on Riverside County Public Defender Office 4 16. Rotation. The entire office staff be involved in periodic rotations for the purpose of crosstraining, morale building, prevention of burnout, and improved service to clients. 17. Civil Division. The PDO should either dissolve its Civil Division or significantly alter it. The unit has either lost or abandoned its beneficial role in PDO operations and has become disconnected from the core responsibilities and interests of the PDO organization. Continued functioning of the Civil Division without ameliorative measures threatens the viability of the entire PDO. The PDO should either cease representation in conservatorship cases or significantly reduce the types of conservatorship cases in which representation is provided. If it continues to represent conservatorship estates, the PDO should require each person assigned to the Civil Division to regularly file financial and other statements evidencing compliance with Riverside County s Conflicts of Interest policies. At a minimum, the PDO should withdraw from representation of conservatees with significant estates. A line supervisor should be appointed to run the day to day operations of the Civil Division. That supervisor should be accountable to executive management for operating the Division in a manner consistent with the goals and philosophy of the organization as a whole. The PDO should regularly rotate attorneys and paraprofessionals into and out of the Civil Division. The PDO should carefully examine the scope of activities of its Civil Division staff to determine whether training is required or, in some instances, certain activities should be truncated. The PDO should work to rebuild relationships with other agencies that operate within the Civil Division s area of responsibility. The Public Defender himself should participate in regular meetings with the heads of these agencies until such time as effective communication is restored and appropriate interaction is the norm. 18. Accounting. A full financial audit should be conducted to determine needs and opportunities for improvement in the management of the PDO budget and finances. A Chief Fiscal Officer should be named and a financial and accounting support staff hired to insure that all public funds available to the PDO are expended pursuant to proper procedure and fiscal controls. The Chief Fiscal Officer should report directly to the Public Defender. 19. Support staff. A thorough assessment of clerical job requirements and compensation should be undertaken. Support staff should have pay parity with their counterparts in the court system

NLADA Evaluation Report on Riverside County Public Defender Office 5 and other criminal justice agencies. Clerical performance standards supported by meaningful performance evaluation should be initiated, to insure that motivated and capable staff are retained and can advance within the agency. Performance should be linked to retention and advancement. Excellence should be recognized, such as by a formal office-wide "employee of the month" award. A full-time position of Human Relations Officer should be created in the PDO.

NLADA Evaluation Report on Riverside County Public Defender Office 6 METHODOLOGY AND BACKGROUND OF THE REPORT Riverside County contracted with the National Legal Aid and Defender Association (NLADA) to conduct an evaluation of its Public Defender Office. Scott Wallace, Director of Defender Services for NLADA, recruited a team of experienced public defenders with extensive experience as managers and litigators, and in conducting management audits of indigent defense programs. The team included David Meyer, a consultant specializing in quality and continuous improvement technique and formerly Chief Deputy Public Defender and Acting Public Defender in Los Angeles County, the largest public defender program in the nation; Theodore Gottfried, State Appellate Defender of Illinois; Mary Broderick, Executive Director of California Attorneys for Criminal Justice and former Defender Director of NLADA; Rita Fry, Chief Public Defender of Cook County, Illinois, the second largest public defender program in the nation; Scott Wallace, Director of Defender Legal Services for NLADA; Ronald Gottlieb, Senior Counsel and Training Director in the NLADA Division of Defender Legal Services; and Marshall Hartman, Deputy Defender for the Capital Litigation Division of the Illinois State Appellate Defender Agency, formerly Public Defender of Lake County, Illinois, and former Director of Defender Services and Acting Executive Director of NLADA. The team utilized a modified version of the Pieczenik Evaluation Design for Public Defender Offices, which has been used since 1976 by NLADA and other organizations, such as the National Defender Institute and the Criminal Courts Technical Assistance Project of the American University Justice Programs Office. The Design contemplates a pre-site visit to gain information and determine who should be interviewed by the full team during the site visit. The pre-site visit was conducted by David Meyer and Mary Broderick in September. The Design also contemplates requesting budgetary and organizational information from the jurisdiction prior to the full team site visit. During the site visit, the team conducted interviews with key players in the criminal justice system of the County, including judges, prosecutors, law enforcement officials, PDO staff, members of the Riverside County Board of Supervisors, county executive and administrative staff, defendants in the county jail who had been represented by the Public Defender, members of the private bar, including contract counsel, and others. These interviews were conducted utilizing structured interview forms. Pursuant to the Design, the team met each evening for progress reports, information sharing and to consider changes to the following day s interview and observation schedule. Team members visited several outlying branch offices in the County, and also observed some court proceedings. The site visit was conducted during the week of October 17-21 and over 45 interviews were conducted. At the end of the site visit, the Team Captain met with senior county executive staff for a preliminary exit interview. In addition to the staff interviews, a 75-question survey was distributed to every employee in the office, soliciting perceptions and attitudes about the mission and philosophy of the office, supervision and the PDO organizational culture, staff members work and assignments, PDO work processes, training and professional development, intra-office communications, and other issues relating to organization and structure. 138 surveys were completed and returned, for a

NLADA Evaluation Report on Riverside County Public Defender Office 7 response rate of more than 80 percent. The survey included a space for written comments, and a wide range of written comments were received to most questions. The surveys were tabulated by James Derzon, a social science researcher and statistician engaged by NLADA. This report contains findings and recommendations for action, based upon established national standards for the operation of public defender offices. The first set of national standards governing indigent defense was promulgated in 1973 by the National Advisory Commission on Criminal Justice Standards and Goals (NAC) appointed by the Administrator of the Law Enforcement Assistance Administration, in the U.S. Department of Justice. Its mission was to set national standards for every component of the criminal justice system, to implement the report of the 1967 President s Commission on Law Enforcement and the Administration of Justice ( The Challenge of Crime in a Free Society ). Volume 4 of the NAC report deals with the courts, and Chapter 13 thereof deals with indigent defense. These were followed by the Guidelines for Legal Defense Systems in the United States, promulgated over a two-year period by the National Study Commission on Defense Services (NSCDS), a project established by LEAA and staffed by NLADA. In 1996, under a grant from the Justice Department s Bureau of Justice Assistance, NLADA convened the National Advisory Committee on Indigent Defense Services, which issued a Blue Ribbon Report on the Future of Indigent Defense Services. NLADA has also issued over the years a variety of specialized standards building upon the NAC and NSCDS standards, in areas such as the administration of assigned counsel systems, contract systems, appeals, death penalty cases, and defender training and development. Significant contributions from the American Bar Association have been the various volumes of Standards for Criminal Justice, including Providing Defense Services (3rd ed., 1992). THE CRIMINAL JUSTICE SYSTEM OF RIVERSIDE COUNTY Riverside County is the fourth largest county in California, comprising 7,200 square miles, extending from within 14 miles of the Pacific Ocean to the Colorado River. Populated first by Native American tribes, then ruled by Mexico, and finally part of the territory and state of California, Riverside County was formed in 1893 in an area bounded by San Bernardino County to the North and San Diego to the south. Between 1980 and 1990 the county experienced a population explosion of over 76 percent, making it the fastest growing county in California. By 1992, the total population of the county rose to 1.3 million people. The population is estimated today at 1.5 million. Naturally, growth of this kind meant changes in crime rates and demanded corresponding changes in the institutions and agencies of its criminal justice system. The Public Defender Office was founded in 1948 by the County Board of Supervisors with a part time Chief Defender. Today, the PDO is budgeted for 154 staff positions, including 85 lawyers. The felony caseload increased over the years, including spurts during the years of greatest population growth. For example, as caseloads increased 32 percent from 1984 to 1986, the office's legal staff increased 25 percent during the same period, from 41 in 1984 to 51 in 1986.

NLADA Evaluation Report on Riverside County Public Defender Office 8 In FY 1991, the office reported appointments to 7,111 felonies, while in FY 1998-99, it reported appointments in 9,851 felonies plus 4,231 appointments in violation-of-probation cases. In addition, there were 1,923 felony conflict of interest cases reported which were handled by counsel other than the public defender. In total, the office was assigned to 44,502 cases in fiscal 1997-1998, which includes felony, misdemeanor, juvenile, violations of probation, mental health cases, conservatorships and appeals. Its proposed budget for 1999-2000 is $13,846,803. The PDO has offices in Riverside, Perris, Hemet, Corona, Banning, Indio, and Blythe. About 20 to 30 percent of the indigent criminal appointments in Riverside go to contract conflicts counsel, of whom there are a total of five in the County. The aggregate budget for conflicts counsel (including funds for experts and investigators) is $9.2 million. (See below for further discussion of the Contract Conflicts program.) I. ORGANIZATION OF THE PUBLIC DEFENDER OFFICE The 1987 Management Audit Report of the Public Defender Office, conducted by the Management Services Division of the County Administrative Office, found that the "organization of the Public Defender's Office is fragmented." The office was criticized for the lack of clear lines of authority from the Public Defender to the Assistants. The Audit Team found that the organization of the office was still fragmented prior to the hiring of the new Public Defender, and that there was negligible oversight over some PDO lawyers, including lawyers in the outlying offices and Juvenile Court. The Team heard significant concerns that some of the lawyers believed that they are independent contractors and not subject to any supervision or control by the Chief Public Defender. In the Audit Team s survey of PDO staff, although almost 9 out of 10 respondents reported that they were clear about the mission of the office, less than 40 percent agreed that the office has a well-defined plan or clear performance standards for carrying out its mission. At the outset, the new Chief Defender should develop and issue, through an inclusive planning process within the office, a clear statement of the mission, goals, and objectives of the office. In responding to the Survey question of whether everyone understood the mission of the office, one staff member wrote, "It's unclear what the PDO's mission and philosophy is at this time. Sometimes I think it's just to plead everyone as quickly as possible so that you can go home." Another respondent wrote, "It is difficult to answer these questions as the new Public Defender has a different philosophy than the previous one." The Audit Team recommends that the goals of the office should embrace the most fundamental notions of quality service to clients, as well as effective, efficient and equitable administration within the office, and respectful and professional relations with other entities of the criminal justice system and the community. Any goal of obstructing or delaying the adjudication of cases should be expressly eschewed. This statement of the goals and mission of the office should also reference nationally recognized standards for the delivery of legal defense services to the indigent accused, and performance standards of the highest caliber for both capital

NLADA Evaluation Report on Riverside County Public Defender Office 9 and non-capital cases, e.g. the American Bar Association, the National Legal Aid and Defender Association, the National Advisory Commission on Criminal Justice Standards and Goals, etc. Such a statement would send a clear message to all staff, partners in the criminal justice system of Riverside County, and the public where the office stands and what it hopes to achieve. The Audit Team also noted patterns of concerns that staff public defenders have no guidance from the Chief Public Defender or supervisory staff regarding the declaration of conflicts, trial strategy, or substantive law; that clients in custody are not seen until the day of court in some outlying locations; that suspects who request a Public Defender prior to their scheduled court date are turned away and told to wait until their court date when the office would be appointed by the court; and that the office fails to keep critical statistics relative to the number of cases disposed of by the lawyers. In addition, there were complaints that some lawyers arrived at work late and to court late, so that judges and clerks call looking for them. A common criticism was that in the past a few PDO staff did not dress professionally, especially in the office, even though they dressed properly for Court. The new Chief Public Defender seems aware of these problems, and has developed initiatives to improve the delegation of authority while retaining clear lines of control, and to change practices which are inconsistent with recognized national standards for the operation of public defender offices. He proposes the designation of three Assistant Public Defenders, which could be accomplished by retaining the one Assistant Public Defender slot now in the office, converting the former Chief Assistant Public Defender slot (who has resigned) to an Assistant's slot, and creating one new Assistant Public Defender slot. One Assistant Public Defender would be in charge of the Eastern Part of the County (Blythe and Indio); one Assistant Public Defender would be in charge of the West (including Perris, Hemet, Corona, and Banning), and one Assistant Public Defender would be in charge of Riverside. That Assistant would also be responsible for a number of functions which are office-wide, e.g., clerical support, drug court, appeals, sexual assault unit, complex litigation, and any other legal matters which affect the county as a whole. These three Assistants would report directly to the Chief Public Defender. The Chief Investigator would report directly to the Chief Public Defender. There are currently four Public Defender Grade V s (or Supervising Deputy Public Defenders) in the office. There should be four more for a total of eight Grade V s. They would be distributed in the following manner: four in the West (one each in Perris, Hemet, Corona, and Banning so that each office is headed by a Grade V public defender; two in the East (for Indio and Blythe), and two in Riverside. In Riverside, one Grade V would assist in running the office, and the other would be a full-time training director. The need for a training director was made plain in interviews with staff, judges, and prosecutors. The responsibilities of the training director will be discussed in Part IV below. This kind of organizational structure will allow for both delegation of authority so that every decision need not be made by the Chief Public Defender alone, while allowing for clear lines of authority and responsibility.

NLADA Evaluation Report on Riverside County Public Defender Office 10 Of course, merely adding these slots will not make the office more responsive to the Chief Public Defender and his attempts to implement nationally recognized standards for the operation of public defender offices. There should be clear job descriptions for each of these positions so that each Assistant Public Defender and Grade V supervisor knows exactly what their areas of responsibility are. There should be frequent executive staff meetings involving the three Assistant Public Defenders, the Chief Investigator, and the Grade V supervisors. Under the prior administration, the Grade V supervisors were not consulted about policy matters. One supervisor reported that there had been one staff meeting in three years. The purpose of such meetings is twofold. The first is to inform senior executive staff of decisions already made to insure their prompt and uniform implementation. The second is to allow free discussion and policy input in the broad decision-making function of the executive staff. Although the Public Defender has the ultimate responsibility for the policies of the office and concomitantly the ultimate authority, by allowing input and suggestions by his senior staff he will insure that all perspectives and aspects of an issue have been examined before a policy is adopted, and that those who have to implement it have been involved in the policy setting process and have a commitment to it. In addition to getting policy input from his senior staff, the Public Defender should maintain an "open door" policy for input from other staff members, including the possibility of a "suggestion box" or other mechanism to get input and reactions to policies. Instead of reacting to crises, the office must be proactive. The Public Defender should prepare a long-range plan covering the next five years. Planning should include examination of prior caseload statistics to determine crime and caseload trends to assist in predicting staffing needs. It should include developing and implementing a formula, in collaboration with the judiciary, the District Attorney and the Sheriff, to gauge the proportionate increases in staffing and resources required for each agency when events occur which will lead to predictable workload increases for the agencies, such as the establishment of additional judgeships, significant law enforcement staffing increases, or significant changes in crime rates. A fundamental premise of this report is the concept of parity, both of resources and workload, with the District Attorney. This includes staffing patterns, workload, supervisory ratios, support staff, equipment, facilities, salaries and other budgetary issues, and representation on criminal justice councils and other bodies which set criminal justice policy in the county. One respondent to the staff Survey wrote, "compensation is not equal to the District Attorney's, who do the identical job, or to our counterparts in Orange County or L.A. This is demoralizing and unjust." Another catalogued the perceived disparities: Our counterparts with the District Attorney s office are much better compensated in many ways. They have an extensive management hierarchy, get more promotions, go on extended vacations, have sufficient staff for backup, have significantly more support staff, have significantly more resources for training, have much better equipment, etc. Parity is essential to ensure that neither side has an advantage in recruiting and retaining competent, dedicated staff. If pay is lower on one side, or the lawyers less experienced, or the

NLADA Evaluation Report on Riverside County Public Defender Office 11 workload heavier, critical measurements such as morale, productivity and turnover suffer, and the credibility, integrity and fairness of the adversarial balance is called into question. Parity is a key underpinning of all national standards. "The Defender Director's compensation should be set at a level which is commensurate with his qualifications and experience, and which recognizes the responsibility of the position. The Director's salary should...in no event [be] less than that of the Chief Prosecutor. The starting levels of compensation for staff attorneys...should in no event be less than that paid in the prosecutor's office... In order to attract and retain qualified supporting personnel, compensation should... in no event be less than that paid for similar positions in the court system. (National Study Commission on Defense Services, Guidelines for Legal Defense Systems in the United States, Standard 3.2). RECOMMENDATION: The Chief Public Defender should issue a clear statement of the mission of the office, and its goals and objectives. He should prepare both short range and long range plans for the office, and should maintain an "open door" policy for staff and other mechanisms to receive staff input and feedback. The organization of the Public Defender Office should be reconfigured to allow for three Assistant Public Defenders and eight Grade V supervisors (i.e., Supervising Deputy Public Defenders), one of which will be a full-time training director. This group, designated for the purpose of this report as Executive Senior Staff, should meet at least once a month to exchange information, be informed of policy directives and be involved in policy setting. Their job descriptions and responsibilities should be clearly delineated. It should be a clear principle underlying the criminal justice system of Riverside County that the office of the public defender must be at parity with the District Attorney. This includes salary, personnel, training and workload, and all resources. II. TRAINING The Management Audit Report of 1987 found that in-house training of the PDO was "grossly inadequate," and recommended that the Public Defender direct the training supervisor to prepare a training program for public defenders and to request state and or federal funds if available." This recommendation has not yet been implemented. Except for several years beginning in 1989 when the office had a training academy funded by the Honda Corporation, the office has had neither a supervisor responsible exclusively for training, nor a fully developed training program. The Defender Training and Development Standards promulgated by NLADA in 1997 provide that "the leadership of the organization must ensure that the training efforts are administered and overseen by person who has training as a specific job duty, and whose other work duties are adjusted to ensure that the training responsibilities can be completely directed. Such person should be provided with resources and staff to accomplish these responsibilities.

NLADA Evaluation Report on Riverside County Public Defender Office 12 Except for staff who were hired during the period in which the Honda-funded two-week training academy was in existence, staff received virtually no training upon joining the organization, or as they progressed through the PDO from misdemeanor to felony to supervisor. By comparison, the prosecutors have a three-week training program for all new employees, in addition to training sessions put on by the California District Attorneys Association. Though the office currently holds brief monthly sessions on topics such as recent case updates, mental retardation, voir dire, jury selection, and forensic evidence, they are not a substitute for a comprehensive program, such as on the full range of trial advocacy skills. In the NLADA Audit Team survey of PDO staff, only slightly more than a third of respondents agreed that appropriate training is provided, or that it is effective. The great majority agreed that training is so important that it should take priority over other budgeted items, and that ethics and professional responsibility should be a training priority. A professional training program should include a needs assessment survey to determine the particular training needs of existing staff, and a cataloguing of the tasks of all staff lawyers (e.g., responsibilities dictated by the Performance Guidelines for Criminal Defense Representation, such as client interviews, bond hearings, preliminary hearings, understanding and preparing sentencing alternatives, working with investigators and/or social workers, plea bargaining, guilty pleas, and dealing with the defendant's family). The entire staff should be consulted in preparing the training plan for both new lawyers and more experienced lawyers, to increase its responsiveness to their needs and to encourage their participation in the training program. The training program should include separate programs for new lawyers, which could include videotapes, demonstrations, and participation by the staff, as well as advanced programs for lawyers moving into felonies, juvenile court, appeals, and supervisory positions. See Note 2 to the NLADA Defender Training and Development Standards ("Other specialized areas of practice which deserve special training include juvenile cases, non-capital homicide offenses, sex abuse cases, sentencing advocacy, appellate/post conviction practice and mental health commitment cases"). Written materials and specialized litigation manuals are essential. Checklists and sample motions and forms can be especially helpful. (The California Public Defender Association has a web-site with a comprehensive brief and motion bank. The Los Angeles County Public Defender Office publishes current summaries of important California cases.) Both trial advocacy topics as well as substantive law are important. As NLADA s Blue Ribbon Advisory Committee on Indigent Defense Services concluded in 1996, specialized training should cover the defense of drugs and violent crime cases; mental health, juvenile laws, domestic violence, and substance abuse and treatment; training of both attorneys and investigators on new and developing law enforcement technology and forensic sciences; training of non-legal staff to identify diversion and other programs in the community; and training in the use of modern technology to gather information, conduct research, litigate and communicate.

NLADA Evaluation Report on Riverside County Public Defender Office 13 The training director will have a wealth of material and opportunities to utilize or build upon, including NLADA s biannual Train the Trainers program, its ongoing Defender Trainers Section, a forthcoming Training Manual being published by the Division of Defender Legal Services, a regular Defender Training column in NLADA bimonthly periodical Indigent Defense (recent articles on training new defenders, conducting needs assessments, and presenting largegroup trainings), training events and materials from the California Public Defender Association and California Attorneys for Criminal Justice, training programs from other jurisdictions, the Institute For Trial Advocacy at Cal-Western Law School, and the National College of Criminal Defense. Though the office allows lawyers to attend state and national training seminars (as it must, in satisfaction of the 25 hours of CLE training required by the state every three years), and pays their registration fees, lawyers must pay their own travel and hotel bills. Out-of-house training should be a significant portion of the total training program and should be fairly and evenly administered. Travel expenses as well as registration fees should be paid by the office. In addition to training the lawyers, the training director should design programs for investigators with the assistance of the Chief Investigator, and for support staff. One of the most critical needs is for training in supervisory and management skills. The transition from litigator to supervisor, and from supervisor to leader, is difficult and requires many new skills. Training must include how to evaluate personnel effectively and fairly to maximize their professional growth, how to deal with disciplinary problems, developments in technology, case management and budgeting, and how to work with other staff members to achieve the goals of the organization. The National Advisory Committee on Indigent Defense Services (NLADA, 1996), found that: "Management training has been underemphasized in the defender community. In addition to instruction in such traditional areas as recruitment, training, personnel evaluation, utilization of personnel, budgeting, computerized case management, and statistics, management training should include some of the formalized techniques of modern project management. Similarly, the Defender Training and Development Standards call for "the defender organization to provide all supervisors and leaders with training in management, supervisory, and training skills, as well as in leadership principles." Standard 8.1 (NLADA, 1997). Several respondents to the Staff Survey pointed out the necessity of management training for their supervisors. "Most of the PDO management team are trial attorneys promoted to management positions and learned their management skills on the job, wrote one. Most of them have learned management skills the hard way. It would be... useful for the PDO to have intensive management training given to management and prospective management staff." RECOMMENDATION: The office should establish a formal training program for all employees, including upper and mid-level managers. It should develop a litigation manual covering all aspects of handling a case. It should pay reasonable costs of staff attending appropriate training programs out of the office, including travel and hotel expenses and

NLADA Evaluation Report on Riverside County Public Defender Office 14 registration fees for state and national training programs. It should seek training grants from both state and federal sources. Lawyers should have access to brief and motion banks, and to summaries of recent cases. III. SUPERVISION AND EVALUATION National standards direct that the professional performance of defender staff attorneys should be subject to systematic supervision and evaluation, based upon published criteria. Supervision and evaluation efforts should be individualized, and should include monitoring of time and caseload records, review and inspection of case files and transcripts, in-court observation and periodic conferences. Guidelines for Legal Defense Systems in the United States, National Study Commission on Defense Services, Guideline 5.4. The PDO is without a meaningful performance evaluation system for any of its employees. This is especially true for the attorneys. Performance standards based upon the NLADA guidelines should be developed along with behaviorally based measures that enhance reliability between raters. The Investigative Division is well above the other parts of the office in respect to performance ratings and the use of the evaluation process for managing operations. However, even it lacks the behaviorally based measures necessary to distinguish between levels of performance. The Audit Team found limited in-court observation of or conferring with trial attorneys by supervisors. Several judges indicated that they would welcome the opportunity to discuss the performance of lawyers with supervisory personnel (as they reported that they observed frequently with contract lawyer s performance). In some offices, evaluations appear to be performed regularly, but in the agency as whole they were not. Only half the respondents to the Staff Survey indicated that they receive regular performance reviews, and an even smaller percentage indicated that they understood the criteria against which they were being evaluated or found the process a worthwhile experience. With respect to evaluations, only 22% of those responding strongly agreed that their formal performance evaluation was a worthwhile experience. One respondent to the Staff Survey wrote that evaluations are mostly inaccurate for employees in outlying offices, asking: How can they tell us about our work performance when they might come out maybe once a year if that to see how we are doing?" A significant theme in the written comments to the Staff Survey was a concern that promotions are based more on seniority, or on cronyism, than on merit. Close "hands on" supervision coupled with regular written performance evaluations would significantly promote accountability and the quality and uniformity of legal services in accordance with the office s declared mission and goals. A suggested tool for measuring the effectiveness of trial attorneys is the Performance Guidelines for Criminal Defense Representation (NLADA, 1995), a project which took ten years to complete. These guidelines comprehensively cover the role of defense counsel, including initial interview, pretrial release, arraignment, preliminary hearing, pretrial motions, plea negotiations, voir dire, jury instructions,

NLADA Evaluation Report on Riverside County Public Defender Office 15 sentencing, and post-trial matters. A modification of these standards to fit criminal practice in Riverside County could be used as a guidepost against which to measure trial attorney performance. The Department of Human Resources is preparing improvements in the evaluation forms used by the office. The Public Defender should be very involved in this process so that the evaluation criteria reference the national standards. Almost 60 of those responding to the Staff Survey strongly agreed that their supervisors treated them with respect. One respondent commented, "I believe our supervisors have some job knowledge in our field, but knowledge of how to be a supervisor needs improvement." One commented upon the supervisors heavy workloads and unavailability to do much supervision: My supervisor does a good job but has too much to do it s hard to reach her and then when I do, I feel that I have to hurry because she is rushed. Another wrote, "we need more management. We need more 5's, like the ones we have now who will care about this office and work with the staff. We have great 5's now, we just need more. We need strong management." The Audit Team agrees that more level V supervisors are needed. Supervisory personnel should not carry regular caseloads, so that they can be available to review cases, assist in developing the theory and strategy of each case (even if it be a plea of guilty), observe in court, and provide feedback and suggestions to the supervisee. The ratio of full-time supervisors to staff lawyers should be no more than one supervisor to every ten lawyers (as directed by the Guidelines for Legal Defense Systems in the United States, Guideline 4.1, "Proper attorney supervision in a defender office requires one full time supervisor for every ten staff lawyers or one part-time supervisor for every five lawyers"). RECOMMENDATION: Supervisors should be full time and not carry caseloads. There should be no less than one supervisor for every ten lawyers. Supervisors should conduct comprehensive evaluations on a regular basis, review cases with lawyers under them in advance, observe the lawyers in court and on trial and solicit feedback from the judiciary. Lawyers' performance should be measured against clearly articulated standards such as NLADA s Performance Guidelines for Criminal Defense Representation. Automatic promotions should be replaced by a merit promotion system based upon predetermined standards. A meaningful performance management system should be established by which the PDO can judge its progress and plan its future. Such a system should include development of meaningful statistical measures including process and results indicators. IV. PROVISION OF COUNSEL AT ARRAIGNMENT National standards provide that counsel should be provided at every stage of the criminal process. The Guidelines for Legal Defense Systems in the United States provide that "effective representation should be provided for every eligible person as soon as the person is arrested or detained" (Guideline 1.2). ABA standards provide that "counsel should be provided to the accused as soon as feasible and in any event after custody begins, at appearance before a committing magistrate, or when formal charges are filed, whichever occurs earliest. The

NLADA Evaluation Report on Riverside County Public Defender Office 16 authorities should promptly notify the defender whenever the person in custody requests counsel or is without counsel." The 1987 Audit Report observed that "the Public Defender does not represent clients at misdemeanor arraignments in Riverside Municipal Court, but it appears that it would be desirable to do so. Proper counseling of clients initially should result in better decisions by clients and save time in later court proceedings." Twelve years later, however, the Public Defender still does not provide representation at felony or misdemeanor arraignments in Municipal Court, in both Riverside and the branch offices, even though, at this critical first stage in the process, important legal decisions are made. These include the setting of bond, the appointment of counsel, and very frequently, uncounselled pleas of guilty. In Indio, it was estimated that 40-60 percent of the cases are disposed of at arraignment without counsel. In Perris, the commissioner who handles misdemeanor arraignments accepts uncounselled pleas but refuses to have a court reporter present, so that there is no record of what takes place at these hearings without counsel. A Deputy Sheriff staffing the misdemeanor arraignment court in Riverside told an Audit Team member that between 90 and 95 percent of all misdemeanor defendants in that court plead guilty without counsel. The annual statistics from October 1, 1998 to September 30, 1999 indicate that there were 14,365 guilty pleas at misdemeanor arraignments, of which 12,350 were made without benefit of counsel. To check these disturbing statistics, one NLADA Audit Team member observed an arraignment court. There were more than 70 misdemeanor defendants in the room. The Sheriff's deputy instructed them all on what would occur. He told the group that the judge knows more about your case than you do. He told them that when the judge called them up, they were to answer only yes, no, not guilty, or no contest. He attempted to tell them the difference between guilty, not guilty, and no contest. His presentation was in English only, while a significant proportion of the group was Hispanic. When the Commissioner entered, he also advised them of their rights in English. He explained that if they pled guilty, they would give up their right to counsel, but "it's always a great relief to get your court case done." The Commissioner told the defendants that the "deals" he offers are only good in his courtroom. There was a Spanish interpreter in the back of the courtroom who did no simultaneous translation, but told the NLADA Audit Team observer later that he summarizes the speeches of the bailiff and the Commissioner at some time before the speeches are presented. He also said he translates the Advisement of Rights forms to them, containing up to 16 brief statements of about defendants rights and the potential consequences of a conviction, including a singlesentence summary of the potential immigration consequences. The interpreter also accompanied defendants to the bench to interpret when their individual case was called. The result of the Public Defender s absence from these proceedings is that the Office, whose authority and responsibility is to provide legal representation to indigent people charged with criminal offenses, fails to represent at least 12,000 defendants a year. Budget limitations afford no justification for this practice. And the fact that no prosecuting attorney is present at the misdemeanor arraignments either does not excuse the absence of the Public Defender, whose