` Nothing is as fast as the speed of trust. Stephen M.Covey
` What is trust? What does it mean to you? Can you define it? What does it look like?
TRUST ACTIVITY 2 VOLUNTEERS THAT KNOW EACH OTHER 2 VOLUNTEERS THAT ARE STRANGERS `
CAR- CAR ACTIVITY One person, the car, stands in front with his or her eyes closed and hands held in front of the chest with palms outward as your bumpers. The second person, the driver, with eyes open, stands behind with hands on the shoulders of the car. Keeping his/her eyes open, the driver will steer the sightless car around the area, avoiding collisions with other pairs. Remember that the safety of the other person is your responsibility, so you must show compassion and care. Any questions?
THE IMPORTANCE OF TRUST Anticipating the emotional effects that decisions and actions might have on others Responding tactfully and respectfully in emotional situations Eliciting the perceptions, feelings, and concerns of others Recognizing that conflict is inevitable and using it to strengthen relationships
CAN I TRUST YOU? ØWith my story? ØWith my pain? ØWith my kids? ØWith my life? ØWith my heart? ØWith my hopes? ØWith my dreams?
Ø Ø Ø Ø Ø Ø TRUST Confidence in someone s authenticity An assessment we make about our faith in a person s reliability Honesty between people Human experience Belief that another will act in a predictable way, is concerned with my welfare, and is able to act in my interest (Putnam 2000) Willingness to be vulnerable to the actions of another based upon expectations that the party will perform an act of importance (Rousseau, Sitkin, Burt, Camerer 1998) Ø Competence, openness, benevolence, reliability (Mishra 1996) Ø Trust can be situation specific...particularly in a work setting.
MISPERCEPTIONS ABOUT TRUST Ø Trust automatically exists among people. Ø Trust is soft. Ø Trust is irrelevant to the bottom line. Ø Trust is either there or not there and you can t do anything about it. Ø You can only trust someone you agree with. Ø Power and authority automatically result in trust. Ø Experience justifies trust. Ø Expertise results in trust. Ø Trust is a one way street. Ø I can exert trust on demand.
STEPHEN M.R COVEY 5 WAVES OF TRUST
SELF TRUST & THE FOUR CORES OF CREDIBILITY
STEVEN COVEYS 13 BEHAVIORS OF HIGH-TRUST LEADERS 1. Talk Straight 2. Demonstrate Respect 3. Create Transparency 4. Right Wrongs 5. Show Loyalty 6. Deliver Results 7. Get Better 8. Confront Reality 9. Clarify Expectations 10. Practice Accountability 11. Listen First 12. Keep Commitments 13. Extend Trust Relationship Trust
JOHN MAXWELL S BASIC FACTS ABOUT PEOPLE Ø Everyone wants to be somebody Ø No body cares how much you know until they know how much you care Ø Everybody needs somebody Ø Everybody can be somebody when somebody understands and believes in them Ø Anybody who helps somebody influences a lot of bodies
ENCOURAGE OTHERS 4 FACTS ABOUT FAITH 1. Most people don t have faith in themselves 2. Most people don t have someone who has faith in them 3. Most people can tell when someone else has faith in them 4. Most people will do anything to live up to your faith in them BECOME A BELIEVER IN PEOPLE 1. Believe in them before they succeed 2. Emphasize their strengths 3. Praise them for what they do well 4. Instill confidence when they fail
CAN YOU HEAR ME NOW? JOHN C. MAXWELL THE VALUE OF LISTENING Listening shows respect Listening builds relationships Listening increases knowledge Listening generates ideas Listening builds loyalty DEVELOPING LISTENING SKILLS Look at the speaker Don t interrupt Focus on Understanding Check your emotions Suspend judgment Ask questions to clarify Make listening your priority
HIGH- AND LOW-TRUST BEHAVIORS Think of a high-trust relationship you have. Who is it with? Describe what this person does to build trust. What s the cost of the contrast? Think of a low-trust relationship you have. Who is it with? Describe what this person does to lower your level of trust. Relationship Trust
A SHORT COURSE IN HUMAN RELATIONS The least important word: I The most important word: We The two most important words: Thank you The three most important words: All is forgiven The four most important words: What s your opinion? The five most important words: You did a great job! The six most important words: I want to understand you better
LOVE YOUR PEOPLE
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REFERENCE The speed of trust The one thing that changes everything Stephen M. R. Covey with Rebecca R. Merrill Relationships 101 John C. Maxwell
THANK YOU Shirley Lee Family Engagement, ERSEA & Disability Manager GISD Head Start slee@geneseeisd.org