Regional Municipality of Wood Buffalo 2014 RCMP and Bylaw Services Citizen Telephone Survey Final Report

Regional Municipality of Wood Buffalo 2014 RCMP and Bylaw Services Citizen Telephone Survey Final Report December 19, 2014

TABLE OF CONTENTS 1.0 SUMMARY OF FINDINGS 3 2.0 PROJECT BACKGROUND 8 3.0 METHODOLOGY 9 3.1 Project Initiation and Questionnaire Design 9 3.2 Survey Population and Data Collection 9 3.3 Data Analysis and Project Documentation 11 4.0 TELEPHONE SURVEY FINDINGS 12 4.1 Community Policing/School & Youth Initiatives 12 4.2 RCMP/Policing 35 4.3 Bylaw/Enforcement 51 4.4 Performance Measures/Strategic Plan 71 4.5 Taxi Services 83 4.6 Additional Comments 90 4.7 Respondent Demographics 91 APPENDIX A SURVEY INSTRUMENT 95 2

1.0 SUMMARY OF FINDINGS In 2014, the Regional Municipality of Wood Buffalo ( RMWB ) contracted Banister Research and Consulting Inc. ( Banister Research ) to conduct the 2014 RCMP and Bylaw Services Citizen Survey. As part of the research, Banister Research conducted two surveys: one telephone-based with 500 adult residents of the Regional Municipality of Wood Buffalo and one web-based with 224 adult residents. The questionnaire was designed by RCMP/Bylaw Services Corporate Support Services and is similar to the survey tool used in previous years. Comparisons to results from the 2013 and 2012 RCMP and Bylaw Services Citizen Surveys were made throughout the report where applicable. A copy of the survey instrument is provided in Appendix A. This report details the findings from the Telephone Survey; findings from the Web Survey are available under a separate report cover. Key findings from the 2014 RCMP and Bylaw Services Citizen Telephone Survey included the following: Community Policing/School & Youth Initiatives Nineteen percent (19%) of all respondents believed the crime level in their neighbourhoods increased over the past three years. Sixty-seven percent (67%) of respondents thought that crime levels had remained the same over the last three years, while 7% thought the crime level had decreased. Respondents mostly commonly indicated high ratings of safety during the day (either very or somewhat safe ): within their residence (97%), in public buildings (95%) and walking within their neighbourhoods (92%). o Lower proportions of respondents mentioned feeling safe when taking a taxi alone (55%) and using public transit (47%). Similar to the daytime safety ratings, respondents most commonly provided the highest rating of safety at night (either very or somewhat safe ) within their residence (92%). The next most common locations were: public buildings (81%), while in local malls or plazas (72%) and while driving (75%). o A smaller proportion of respondents indicated feeling safe: while waiting for public transit (32%), while taking a taxi by themselves (43%), in their downtown area (44%) and while walking in parks (53%). Sixty-six percent (66%) of respondents felt youth crime is an issue, while 29% did not. Eighty-two percent (82%) of respondents felt either very or somewhat safe in elementary schools during daytime hours. Similarly, post-secondary institutions were rated the second safest at 78%, while high schools yielded a rating of 69%. 3

RCMP/Policing Twenty-seven (27%) of respondents were aware of school resources and policing initiatives about youth crime and crime in school. o Those aware of school resources (n=135) were asked to specify of which resource or initiatives they were aware. Forty-nine percent (49%) were aware of School Resource Officers, 22% were aware of the Drug Abuse Resistance Education Program, or DARE, 7% were aware of the Aboriginal Community Constable Program, or ACCP and 4% were aware of the PARTY Program, or Prevent Alcohol and Risk related Trauma in Youth. When asked if there were any issues in their neighbourhood that are currently a problem, 41% stated there were issues, while 58% stated there were not. o The most frequently mentioned neighbourhood issues included: motor vehicle thefts (24%), property damage/graffiti (23%), drugs (16%), youth behaviour (14%) and speeding or aggressive driving (12%). According to respondents, the three most important policing issues included: drugs (38%), speeding or aggressive driving (38%) and crime in general (11%). Regarding the RCMP hours of operation, 24% were aware, while the vast majority (76%) were not. Wood Buffalo RCMP services most commonly receiving the highest quality ratings (either good or excellent ) included: being approachable and easy to talk to (67%), enforcing the law (67%) and being visible in the community (62%). o The RCMP services that least commonly received the highest quality ratings relative to other services were: providing services for a range of racial and ethnic groups (38%) and consulting with the public (41%). Respondents were asked for the most effective way of providing residents of RMWB with information about the Wood Buffalo RCMP. Television/radio and internet the two most recommended methods (30% and 29%, respectively), the newspaper (12%), community events (10%) and finally, friends and family (2%). Sixty-three percent (63%) of respondents felt there was a need for more information. Thirtyfour percent (34%) felt there was not a need for more information. o Respondents were asked about what, in particular, they need more information. The most common mentions were: what services and programs are available (11%) and general information (9%). Less than half of the respondents (43%) stated they had been in contact with a member of the RCMP; fifty-seven percent (57%) of respondents indicated they had not been in contact with a member of the RCMP. o Sixty-nine percent (69%) of respondents who have been in contact with a member of the RCMP (n=213) were satisfied (ratings of 4 or 5 out of 5) with the service provided by the RCMP member they had contacted. Sixteen percent (16%) of respondents indicated low satisfaction ratings (a rating of 1 or 2 out of 5). 4

Almost two-thirds of respondents who have been in contact with a member of the RCMP (n=213) (65%) reported a high level of satisfaction (a rating of 4 or 5 out of 5; n=75) overall with Wood Buffalo RCMP. Fifteen percent (15%) of respondents indicated a low level of satisfaction (a rating of 1 or 2 out of 5) overall with the RCMP. Twenty percent (20%) of respondents indicated moderate satisfaction (a rating of 3 out of 5) with the RCMP. Bylaw/Enforcement o Respondents who provided a low rating of satisfaction (1, 2, or 3 out of 5) were asked why they provided that rating. Just over one quarter of respondents (29%) stated police were slow to respond or did not respond. Other prevalent mentions included: investigations were performed poorly and disorganized (20%), police officers acted rudely, unprofessional, unfriendly, or uncaring (19%) and a lack of police presence (15%). Respondents were asked what the three most important Bylaw Services enforcement issues were in the Regional Municipality of Wood Buffalo. Top responses include: on-street parking restrictions (56%), followed by keeping residential property clean and safe (9%), dog defecation pick-up (8%), sidewalk snow removal (7%), graffiti removal (5%) and construction site concerns (4%). Eleven percent (11%) of respondents rated the Bylaw Service s presence and visibility as being excellent. Thirty-six percent (36%) of respondents specified a good rating on presence and visibility, followed by 31% of respondents who provided a fair rating. Twenty percent (20%) of respondents rated the Bylaw Service s presence and visibility as being poor. One-quarter (25%) of respondents were aware of Bylaw Services hours of operation, while the vast majority (75%) was not. Regarding the quality of service provided by the Regional Municipality of Wood Buffalo Bylaw Services, the service that most commonly garnered high quality ratings (either excellent or good levels of service) was being visible in the community (48%). o The Bylaw Services that were least likely to be ranked as high quality were: providing education and awareness information on municipal bylaws (26%) and consulting with the public (27%). Over three-quarters (81%) of respondents indicated they had not had any issues with Animal Control, while 19% indicated they had. o Respondents were asked to specify what those issue(s) were. The most common issues mentioned were stray/wandering pets/animals (9%) and noisy pets (8%). o Respondents who have had an issue with animal control (n=96) were asked whether they contacted the Wood Buffalo Bylaw office specifically about animal control in the past year. Thirty-seven percent (37%) of respondents indicated they had while 64% had not. o Respondents who have had contacted animal control (n=35) were then asked how satisfied they were with Animal Control Enforcement in the community. Twenty-nine percent (29%) of respondents indicated high satisfaction (a rating of 4 or 5 out of 5), 6% indicated moderate satisfaction (a rating of 3 out of 5) and 66% indicated low satisfaction (a rating of 1 or 2 out of 5). 5

Respondents were asked what the most effective way was to provide them with information about Wood Buffalo Bylaw Services. The most frequently recommended method was internet (35%), followed by television/radio (25%). Information through the newspaper was recommended by 12%, community events by 8% and through friends and family was recommended by 1% of respondents. About two-thirds (64%) of respondents had not been in contact with Bylaw Services. Thirty-five percent (35%) of respondents had been in contact with Bylaw Services. o Respondents who have been in contact with a member of Wood Buffalo Bylaw Services in the past 12 months (n=177) were asked to rate their level of satisfaction with the services received. Approximately one-quarter of respondents (26%) provided ratings of very satisfied with the service received by the Bylaw Services member. Eighteen percent (18%) indicated moderate satisfaction (a rating of 3 out of 5). Thirty percent (30%) of respondents provided low ratings of satisfaction (1 or 2 out of 5), a slight decrease from 2013 (34%). o Respondents who have been in contact with Bylaw Services were then asked to rate their overall satisfaction with Wood Buffalo Bylaw Services. Forty-three percent (43%) of respondents reported ratings of high satisfaction (a rating of 4 or 5 out of 5). Thirtythree percent (33%) reported low satisfaction ratings (a rating of 1 or 2 out of 5). Twenty-four percent (24%) of respondents indicated moderate satisfaction (a rating of 3 out of 5). o Respondents who indicated a low satisfaction (ratings of 1, 2, or 3 out of 5; n=100), were asked for the reasons behind their rating. The most common response was no follow-up provided/issue not resolved (24%). Respondents were asked for suggestions regarding changes or improvements to Wood Buffalo RCMP and Bylaw Services that would best meet residents needs. Most commonly, 21% respondents suggested increased visibility of RCMP and Bylaw Services and 7% suggested an improvement in public interaction, or friendlier/better attitude. Performance Measures/Strategic Plan Respondents were asked to evaluate Wood Buffalo RCMP and Bylaw Services on a variety of initiatives and focus areas. The top three performance areas which received high ratings of success from respondents (4 or 5 out of 5) were: traffic safety (50%), reducing drinking and driving (50%) and organized crime, drug trafficking and gangs, as in reducing the impact of organized crime (39%). o The areas which least commonly received high ratings of success (4 or 5 out of 5) were: bylaw involvement in rural communities (25%), taxi compliance and safety (25%) and bylaw efforts to improve parking (22%). Respondents were then asked to rate the importance of services provided by the Wood Buffalo RCMP and Bylaw Services in the future. Issues that were most commonly rated as being highly important included: reducing drinking and driving (95%, same as 2013), traffic safety in terms of contributing to road safety (90%), organized crime, drug trafficking and gangs (90%) and reducing aggressive driving (90%). 6

Taxi Services o Issues that least commonly received ratings of high importance included: enforcement of bylaws related to off-highway vehicle use (58%), bylaw involvement in rural communities (68%) and bylaw efforts to improve parking (74%). Services of higher than average importance but lower than average success are viewed as primary areas of improvement. Included are: o Reducing aggressive driving; and o Property crime, related to the reduction of auto theft and break and enters. The following areas rated as high importance and high success were calculated as strengths: o Reducing drinking and driving; o Organized crime, drug trafficking and gangs; o Traffic safety in terms of contributing to road safety; and o Police and community relations, particularly amongst youth. Sixty-nine percent (69%) of respondents stated there were no other priorities for the RCMP and Bylaw Services to focus on, whereas 27% felt there were. o Four percent (4%) of respondents believed driving infractions should be a future priority and another 4% believed there should be more RCMP/Bylaw Services presence. The vast majority of respondents (74%) stated they had used a taxi in the RMWB in the past two years, while one quarter (25%) stated they had not. Respondents were asked to rate their satisfaction with different aspects of taxi service in RMWB. Respondents most commonly indicated high quality service (responses of either excellent or good ) the availability of taxis during peak demand times (37%) and taxi driver knowledge of the destination or location within RMWB (35%). Respondents were least likely to indicate a high quality service rating for the Fare/Rates (20%). Fifty-four percent (54%) of respondents reported high agreement that taxis arrived in less than 20 minutes (compared to 51% in 2013). Forty-seven percent (47%) reported the most economical route was used to get to their destination. Thirty-three percent (33%) reported they felt safe while taking a taxi. Lastly, 28% reported they felt they received good customer service for the money they spent. Additional Comments Twenty-three percent (23%) of respondents made additional comments; the most common response was the Wood Buffalo RCMP and Bylaw Services were doing a good job (7%). 7

2.0 PROJECT BACKGROUND In 2014, the Regional Municipality of Wood Buffalo ( RMWB ) contracted Banister Research and Consulting Inc. ( Banister Research ) to conduct the 2014 RCMP and Bylaw Services Citizen Survey. A total of 500 telephone surveys and 224 web surveys were completed, using a questionnaire designed by RCMP/Bylaw Services Corporate Support Services that was similar to the survey used in previous years. Comparisons to results from the 2013 and 2012 RCMP and Bylaw Services Citizen Survey were made where applicable. As part of the project, Banister Research conducted the following: General Population Telephone Survey (n=500). Age, gender and urban/rural quotas were established to ensure proper demographic representation of the Regional Municipality of Wood Buffalo. The survey was conducted from October 27th to December 8th, 2014. o Results reflect a margin of error no greater than ±4.4% at the 95% confidence level, or 19 times out of 20. Stakeholder Web-Based Survey (n=224). To support the Regional Municipality of Wood Buffalo s dedication to inclusive public process, Banister Research provided an online version of a survey from November 7th to the 24st, 2014. The Regional Municipality of Wood Buffalo was responsible for advertising and communicating the survey opportunity to citizens. Please Note: Due to the opt-in or self-select nature of web-based surveys, results cannot be generalized to the population of the Regional Municipality of Wood Buffalo. As in previous years, the objectives of the 2014 study were to provide the Regional Municipality of Wood Buffalo with feedback regarding citizen satisfaction with various aspects of the municipality s police and Bylaw Services. Specific objectives included: General perceptions about the overall level of safety within the RMWB; Identifying top regional and neighbourhood policing priorities; Determining perceptions of visibility and presence of police and Bylaw officers within the community; Assessing satisfaction with services provided by RCMP and Bylaw Services; Finding out how residents get their RCMP and Bylaw Services information; and Assessing the current RCMP and Bylaw Services performance and priorities for the future. 8

3.0 METHODOLOGY All components of the project were designed and executed in close consultation with the Regional Municipality of Wood Buffalo (the Client). A detailed description of each task of the project is outlined in the remainder of this section. 3.1 Project Initiation and Questionnaire Design At the outset of the project, all background information relevant to the study was identified and subsequently reviewed by Banister Research. The consulting team familiarized itself with the objectives of the client ensuring a full understanding of the issues and concerns to be addressed in the project. The result of this task was an agreement on the research methodology, a detailed work plan and project initiation. For reporting purposes, the 2014 survey version was similar to that of the versions used for the 2013, 2012, 2011, 2010, 2009 and 2008 Regional Municipality of Wood Buffalo RCMP and Bylaw Services Citizen Surveys, with a few small changes. A copy of the final questionnaire is provided in Appendix A. 3.2 Survey Population and Data Collection A total of 500 telephone interviews were completed with RMWB residents 18 years of age or older. Telephone interviews were conducted between October 27 th and December 8 th, 2014. Telephone survey results provide a margin of error no greater than +4.4%, at the 95% confidence level or 19 times out of 20. It is important that when considering the survey findings, the reader should note the sample error tolerances associated with the sample sizes vary by sub-group. The sampling strategy for the telephone survey involved randomly dialing phone numbers from the most recent telephone directory of the RMWB. Quotas were established to ensure equal proportions of males and females and urban and rural respondents, as well as diversity in age. To maximize the representativeness of the sample, a maximum of five call back attempts were made to each listing prior to excluding it from the final sample. Busy numbers were scheduled for a call back every fifteen minutes. Where there was an answering machine, fax or no answer, the call back was scheduled at a different time period on the following day. The first attempts to reach each listing were made during the evening or on weekends. Subsequent attempts were made at a different time on the following day. The following table presents the results of the final call attempts. Using the call summary standard established by the Market Research and Intelligence Association, there was a 13% response rate and a 73% refusal rate. It is important to note the calculation used for both response and refusal rates is a conservative estimate and does not necessarily measure respondent interest in the subject area. 9

Summary of Final Call Attempts Call Classification: Number of Calls: Completed Interviews 500 Busy/No answer/answering machine/respondents unavailable 2455 Refusals 1644 Fax/Modem/Business 240 Not-In-Service/Wrong number 2596 Communication/Language barrier 4 Disqualified/Quota full 182 Total 7621 At the outset of the fieldwork, all telephone interviewers and supervisors were given a thorough stepby-step briefing, explaining everything required for the successful completion of an interview. To ensure quality, at least 20% of each interviewer's work was monitored by a supervisor on an on-going basis. The telephone based questionnaire was programmed into Banister Research s Computer Assisted Telephone Interviewing System (CATI). Using this system, data collection and data entry were simultaneous, as data was entered into a computer file while the interview was being conducted. Furthermore, the CATI system allowed interviewers to directly enter verbatim responses to open-ended questions. Throughout the process, Banister Research maintained respondent confidentiality. 10

3.3 Data Analysis and Project Documentation While data was being collected, Banister Research provided either a written or verbal progress report to the Client. After the questionnaires were completed and verified, all survey data was compiled into a computerized database for analysis. Data analysis included cross-tabulation, whereby the frequency and percentage distribution of the results for each question were broken down based on respondent characteristics and responses (e.g. length of residency, demographics, etc.). Statistical analysis included a Z-test to determine if there were significant differences in responses between respondent subgroups. Results were reported as statistically significant at the 95% confidence level. A list of responses to each open-ended question was generated by Banister Research. The lead consultant reviewed the list of different responses to the open-ended or verbatim question and then a code list was established. To ensure consistency of interpretation, the same team of coders was assigned to this project from start to finish. The coding supervisor verified at least 10% of each coder s work. Once the questionnaires were fully coded, computer programs were written to check the data for quality and consistency. All survey data was compiled into a computerized database for analysis. Utilizing SPSS analysis software, the survey data was reviewed to guarantee quality and consistency (e.g., proper range values and skip patterns). The detailed data tables have been provided under a separate cover. It is important to note that any discrepancies between charts, graphs or tables are due to rounding of the numbers. 11

4.0 TELEPHONE SURVEY FINDINGS Results of the survey are presented as they relate to the specific topic areas addressed by the survey. It is important to note the data tables, under a separate cover, provide a detailed analysis of all survey findings. This report details the findings from the Telephone Survey; findings from the Web Survey are in a separate report. The reader should also note when reading the report the term significant refers to statistical significance. Only those respondent subgroups which reveal statistically significant differences at the 95% confidence level (19 times out of 20) have been included. Respondent subgroups that are statistically similar have been omitted from the presentation of findings. 4.1 Community Policing/School & Youth Initiatives Respondents were asked about their perceptions about community policing, including school and youth initiatives. To begin, respondents were asked about their perceptions of the level of crime in their neighbourhoods over the past three years. Nineteen percent (19%) of all respondents believed the crime level in their neighbourhoods increased, compared to 24% in 2013. Sixty-seven percent (67%) of respondents thought that crime levels had remained the same over the last three years, while 7% thought the crime level had decreased. See Figure 1 on the following page. 12

Figure 1 During the past three years, would you say the level of crime in your neighbourhood has increased, decreased, or remained the same? Remained the same 67% 63% 63% Increased 19% 24% 25% Decreased 7% 6% 6% Don t know / Unable to assess 7% 8% 6% 0% 20% 40% 60% 80% 100% 2014 (n=500) 2013 (n=500) 2012 (n=500) Respondent subgroups significantly more likely to have felt the level of crime in their neighborhood has increased over the past three years included: Those who live within RMWB (40%) versus those who lived in Fort McMurray (17%); Those who felt there are issues in their neighborhood that are currently a problem (35%) versus those who did not (9%); Those who felt the RCMP s police presence and visibility is fair or poor (29%) versus those who felt it is excellent or good (14%); Those who had contact with the RCMP in the past 12 months (26%) versus those who had not, (14%); Those who were dissatisfied with the RCMP (39%) versus those who were satisfied (20%); Those who were dissatisfied with Bylaw Services (30%) versus those who were satisfied (15%); Those who have lived in RMWB for more than 20 years (27%) versus those who have lived in RMWB for 6 years or less (13%) or 6 to 20 years (16%); and Those who are Aboriginal/Métis/Inuit (31%) or Scottish (26%) versus those who are Canadian (12%) or French (7%). 13

Respondents were asked to rate their feelings of safety in several locations within their neighbourhood during the day. Respondents mostly commonly indicated high ratings of safety (either very or somewhat safe ): within their residence (97%, same as in 2012 and 2013), in public buildings (95%, same as 2012 and 2013) and walking within their neighbourhoods (92%, comparable to 87% in 2013). Lower proportions of respondents mentioned feeling safe when taking a taxi alone (55%, comparable to 51% in 2013) and using public transit (47%, same as 2013). It is important to note almost one-half (47%) of the respondents were unable to provide a response regarding safety when using public transit, contributing to the lower safety percentage. See Figures 2 and 3 and Table 1 below and on the following pages for more information. Figure 2 Daytime Safety Ratings In your residence 97% 97% 97% In public buildings 95% 95% 95% While walking in your neigbourhood 87% 89% 92% In your local mall or plaza 88% 92% 91% 0% 20% 40% 60% 80% 100% 2014 (n=500) 2013 (n=500) 2012 (n=500) Base: Respondents who indicated feeling "very safe" or "somewhat safe" during the daytime 14

Figure 3 Daytime Safety Ratings (cont.) While walking in parks 87% 85% 83% While driving 79% 78% 80% In your downtown area 77% 78% 79% Taking a taxi by yourself 55% 51% 55% While waiting for, or using, public transit 47% 47% 46% 0% 20% 40% 60% 80% 100% 2014 (n=500) 2013 (n=500) 2012 (n=500) Base: Respondents who indicated feeling "very safe" or "somewhat safe" during the daytime 15

Table 1 Ratings of neighbourhood safety during daytime hours Percent of Respondents (n=500) Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Don t Know/ Not Applicable In your residence 82 15 2 1 <1 In public buildings 67 27 3 1 1 While walking in your neighbourhood 64 28 4 3 1 While walking in parks 54 33 5 1 6 In your local mall or plaza 52 36 7 1 4 While driving 43 36 14 3 4 In your downtown area 28 49 18 4 2 While waiting for or using public transit 26 21 4 1 47 Taking a taxi by yourself 24 31 18 12 15 Those who were satisfied with the RCMP were more likely to have reported feeling safe in all locations during the day. Respondent subgroups significantly more likely to have reported feeling safe in their residence during the day included: Those who live in Fort McMurray (98%) versus those who live within the RMWB (89%); Those who believed the level of crime in the past three years has stayed the same (98%) versus those who believed it has increased (92%); Those who believed there are no issues in that neighbourhood that are a currently a problem (99%) versus those who believed there are (95%); and Those who are Irish (100%) versus those who are Aboriginal/Métis/Inuit (92%). Respondent subgroups significantly more likely to have reported feeling safe in their local mall or plaza during the day included: Those who live in Fort McMurray (90%) versus those who live within the RMWB (73%); and Those who felt the RCMP s police presence and visibility is excellent or good (90%) versus those who felt that it is fair or poor (84%). Those who have taken a taxi in the RMWB in the past two years (96%) were significantly more likely to have reported feeling safe in public buildings during the day versus those who had not or did not know (91%). 16

Respondent subgroups significantly more likely to have reported feeling safe in their downtown area during the day included: Those who felt the level of crime had remained the same over the past 3 years (79%) versus those who felt the level of crime had increased (65%); and Those who felt the RCMP s police presence and visibility is excellent or good (80%) versus those who felt it is fair or poor (71%). Respondent subgroups significantly more likely to have reported feeling safe while driving during the day included: Those who felt the level of crime had remained the same over the past 3 years (81%) versus those who felt the level of crime had increased (71%); Those who felt the RCMP s police presence and visibility is excellent or good (82%) versus those who felt it is fair or poor (74%); and Those who have at least one child in their household (85%) versus those who did not (74%). Respondent subgroups significantly more likely to have reported feeling safe walking in their neighborhood during the day included: Those who live in Fort McMurray (93%) versus those who live within the RMWB (83%); Those who felt the level of crime had remained the same over the past 3 years (94%) versus those who felt the level of crime had increased (85%); Those who did not feel there are issues in their neighborhood that are currently a problem (95%) versus those who did(88%); Those who felt the RCMP s police presence and visibility is excellent or good (95%) versus those who felt it is fair or poor (88%); Those who have taken a taxi in the RMWB in the past two years (94%) versus those who had not (87%); and Those who are Canadian (94%) or Scottish (97%) versus those who are Aboriginal/Métis/Inuit (84%). 17

Respondent subgroups significantly more likely to have reported feeling safe walking in parks during the day included: Males (91%) versus Females (83%); Those who reside within Fort McMurray (89%) versus those who reside within RMWB (73%); Those who did not feel there are issues in their neighborhood that are currently a problem (90%) versus those who did (83%); Those who felt the RCMP s police presence and visibility is excellent or good (90%) versus those who felt that it is fair or poor (83%); Those who have taken a taxi in the RMWB in the past two years (90%) versus those who had not (81%); Those who have at least one child in their household (93%) versus those who did not (82%); and Those who are 18 to 34 (91%) versus those who are 55 and older (81%). Respondent subgroups significantly more likely to have reported feeling safe while waiting for or using public transit during the day included: Males (54%) versus females (39%); Those who live in Fort McMurray (50%) versus those who live in the RMWB (23%); Those who felt the level of crime had remained the same over the past 3 years (50%) versus those who felt the level of crime had increased (36%); Those who felt the RCMP s police presence and visibility is excellent or good (52%) versus those who felt that it is fair or poor (39%); and Those who have not been in contact with Bylaw Services in the past 12 months or do not know (51%) versus those who had (41%). Respondent subgroups significantly more likely to have reported feeling safe taking a taxi by themselves during the day included: Males (70%) versus females (37%); Those who did not feel there are issues in their neighborhood that are currently a problem (61%) versus those who did(46%); Those who were satisfied with Bylaw Services (61%) versus those who were not (45%); and Those who have taken a taxi in RMWB within the past 2 years (61%) versus those who have not (38%). 18

Next, respondents were asked to rate their feelings of safety for the same list of locations at night. Similar to the daytime safety ratings, respondents most commonly provided the highest rating of safety (either very or somewhat safe ) within their residence (92%, same as 2013). The next most common locations were: public buildings (81%, compared to 79% in 2013), while in local malls or plazas (75% compared to 71% in 2013), while driving (72%, same as 2013) and while walking in their neighbourhood (72%, compared to 67%). A smaller proportion of respondents indicated feeling safe: while waiting for public transit (32%, compared with 29% in 2013), while taking a taxi by themselves (43%, compared to 39 in 2013), in their downtown area (44%, compared with 42% in 2013) and while walking in parks (53%, compared with 46% in 2013). Nearly half of all respondents (48%) of respondents did not provide a night time safety rating when using public transit. See Figure 4, Figure 5 and Table 2 below and on the following pages. Figure 4 Night Time Safety ratings In your residence 92% 92% 91% In public buildings In your local mall or plaza While walking in your neigbourhood 81% 79% 74% 75% 71% 72% 72% 67% 66% While driving 72% 72% 74% 0% 20% 40% 60% 80% 100% 2014 (n=500) 2013 (n=500) 2012 (n=500) Base: Respondents who indicated feeling "very safe" or "somewhat safe" during the night-time 19

Figure 5 Night Time Safety Ratings (continued) While walking in parks 46% 45% 53% In your downtown area 44% 42% 38% Taking a taxi by yourself 43% 39% 43% While waiting for or using public transit 32% 29% 28% 0% 20% 40% 60% 80% 100% 2014 (n=500) 2013 (n=500) 2012 (n=500) Base: Respondents who indicated feeling "very safe" or "somewhat safe" during the night-time 20

Table 2 Respondent subgroups significantly more likely to have reported feeling safe in their residence during night time hours included: Those who live in Fort McMurray (93%) versus those who live within the RMWB (83%); Those who believed the level of crime in the past three years has stayed the same (96%) versus those who believed it has increased (77%); Those who believed there are no issues in neighbourhood that are a currently a problem (95%) versus those who believed there are (86%); Those who felt the RCMP s police presence and visibility is excellent or good (94%) versus those who felt that it is fair or poor (88%); Those who were satisfied with the RCMP (93%) versus those who are dissatisfied (83%); and Those who are Irish (96%) versus those who are Aboriginal/Métis/Inuit (82%). Respondent subgroups significantly more likely to have reported feeling safe in their local mall or plaza during night time hours included: Ratings of neighbourhood safety during night time hours Percent of Respondents (n=500) Very Safe Males (79%) versus Females (70%); Somewhat Safe Somewhat Unsafe Those who live in Fort McMurray (77%) versus those who live within the RMWB (58%); Those who felt the RCMP s police presence and visibility is excellent or good (79%) versus those who felt that it is fair or poor (66%) Those who were satisfied with the RCMP (84%) versus those who were not (63%); Those who were satisfied with Bylaw Services (84%) versus those who were not (65%); and Those who are Canadian (78%) versus those who are French (60%). Very Unsafe Don t Know/Not Applicable In your residence 68 24 6 2 - In public buildings 43 38 10 3 6 In your local mall or plaza 34 41 14 3 8 While driving 34 38 19 5 4 While walking in your neighbourhood 30 42 17 8 4 While walking in parks 18 35 23 14 10 Taking a taxi by yourself 17 26 21 21 15 While waiting for or using public transit 13 19 13 6 48 In your downtown area 12 33 33 18 4 21

The respondent subgroup significantly more likely to have reported feeling safe in public buildings during night time hours included: Those who were satisfied with the RCMP (86%) versus those who were not (71%); Those who have taken a taxi (84%) versus those who have not (72%); Those who have at least one child in their household (86%) versus those who did not (77%); and Those who are Canadian (84%) or Scottish (90%) versus those who are French (67%). Respondent subgroups significantly more likely to have reported feeling safe in their downtown area during night time hours included: Males (51%) versus Females (36%); Those who live within the RMWB (60%) versus those live in Fort McMurray (43%); Those who felt the level of crime had remained the same over the past 3 years (46%) or had decreased (61%) versus those who felt the level of crime had increased (33%); Those who had contact with Bylaw Services in the past 12 months (48%) versus those who had not (38%); and Those who are Canadian (48%) or Aboriginal/Métis/Inuit (55%) versus those who are French (20%). Respondent subgroups significantly more likely to have reported feeling safe while driving during night time hours included: Those who felt the level of crime had remained the same over the past 3 years (75%) versus those who felt the level of crime had increased (62%); Those who felt the RCMP s police presence and visibility is excellent or good (76%) versus those who felt that it is fair or poor (66%); Those who were satisfied with Bylaw Services (79%) versus those who were not (64%); Those who have at least one child in their household (78%) versus those who did not (67%); Those who are Canadian (78%) or Irish (74%) versus those who are French (50%); and Those who are 35 to 54 years old (78%) versus those who are 18 to 34 years old (66%). 22

Respondent subgroups significantly more likely to have reported feeling safe walking in their neighborhood during night time hours included: Males (78%) versus Females (64%); Those who live in Fort McMurray (74%) versus those who live within the RMWB (56%); Those who felt the level of crime had remained the same over the past 3 years (77%) or decreased (72%) versus those who felt the level of crime had increased (51%); Those who did not feel there are issues in their neighborhood that are currently a problem (80%) versus those who did (61%); Those who felt the RCMP s police presence and visibility is excellent or good (78%) versus those who felt that it is fair or poor (62%); Those who were satisfied with the RCMP (81%) versus those who were not (49%); Those who have taken a taxi in the RMWB in the past two years (74%) versus those who had not (65%); and Those whose household income is over $150,000 (76%) versus those whose household income is between $60,000 and $150,000 (66%). Respondent subgroups significantly more likely to have reported feeling safe walking in parks during night time hours included: Males (67%) versus females (37%); Those who felt the level of crime had remained the same over the past 3 years (56%) or decreased (67%) versus those who felt the level of crime had increased (36%); Those who did not feel there are issues in their neighborhood that are currently a problem (59%) versus those who did (45%); Those who felt the RCMP s police presence and visibility is excellent or good (57%) versus those who felt that it is fair or poor (46%); Those who were satisfied with the RCMP (62%) versus those who were not (36%); Those who were satisfied with Bylaw Services (59%) versus those who were not (44%); Those who have taken a taxi in the RMWB in the past two years (56%) versus those who had not (45%); and Those who have lived in the RMWB for 6 to 20 years (59%) versus those who have lived in the RMWB for more than 20 years (47%). 23

Respondent subgroups significantly more likely to have reported feeling safe while waiting for or using public transit during night time hours included: Males (43%) versus females (20%); Those who felt the level of crime had remained the same over the past 3 years (35%) or decreased (39%) versus those who felt the level of crime had increased (19%); Those who did not feel there are issues in their neighborhood that are currently a problem (37%) versus those who did(26%); Those who felt the RCMP s police presence and visibility is excellent or good (38%) versus those who felt that it is fair or poor (24%); Those who were satisfied with the RCMP (36%) versus those who were not (13%); Those who have not been in contact with Bylaw Services in the past 12 (37%) versus those who had (21%). Respondent subgroups significantly more likely to have reported feeling safe taking a taxi by themselves during night time hours included: Males (58%) versus females (25%); Those who did not feel there are issues in their neighborhood that are currently a problem (48%) versus those who did(35%); Those who were satisfied with the RCMP (46%) versus those who were not (29%); Those who were satisfied with Bylaw Services (49%) versus those who were not (34%); Those who have taken a taxi in the RMWB within the past 2 years (47%) versus those who have not (31%); and Those who have lived in the RMWB for less than 6 years (54%) versus those who have lived in the RWMB for 6 to 20 years (41%) or more than 20 years (40%). 24

Respondents were asked if they felt that youth crime is an issue within the RMWB. Sixty-six percent (66%) of respondents felt youth crime is an issue (compared 70% in 2013), while 29% did not (compared to 23% in 2013). Five percent (5%) were unsure (compared to 7% in 2013). See Figure 6 below. Figure 6 Is youth crime an Issue in RMWB? 100% 80% 66% 70% 74% 60% 40% 20% 29% 23% 19% 5% 7% 7% 0% Yes No Don't Know 2014 (n=500) 2013 (n=500) 2012 (n=500) 25

Respondent subgroups significantly more likely to have felt that youth crime is an issue in RMWB included: Those who felt the level of crime had increased over the past 3 years (81%) versus those who felt the level of crime had stayed the same (61%); Those who felt there are issues in their neighborhood that are currently a problem (78%) versus those who did not (58%); Those who felt the RCMP s police presence and visibility is fair or poor (76%) versus those who felt that it is excellent or good (60%); Those who have been in contact with the RCMP in the past 12 months (74%) versus those who had not (60%); Those who were dissatisfied with the RCMP (76%) versus those who were satisfied (62%); Those who were dissatisfied with Bylaw Services in the last 12 months (76%) versus those who were satisfied (62%); Those who have lived in the RMWB for 20 or more years (71%) versus those who have lived in the RMWB for less than 6 years (56%); and Those who are 35 to 54 (70%) versus those who are 55 and older (54%). 26

Respondents were then asked to rate how safe they felt in various school settings within the Regional Municipality of Wood Buffalo during daytime school hours. Eighty-two percent (82%) of respondents felt either very or somewhat safe in elementary schools during daytime hours, an increase from 2013 (75%). Similarly, post-secondary institutions were rated the second safest at 78%, an increase from 69% in 2013, while high schools yielded a rating of sixty-nine percent (69%), a small increase from 2013 (64%). It is important to note that for each school type, 14% to 19% were unable to provide a response. See Figure 7 and Table 3 below and on the next page. Figure 7 Daytime school safety ratings 82% Elementary schools 75% 72% Post-secondary institutions 69% 70% 78% High schools 61% 64% 69% 0% 20% 40% 60% 80% 100% 2014 (n=500) 2013 (n=500) 2012 (n=500) Base: Respondents who indicated feeling "very safe" or "somewhat safe" during the daytime 27

Table 3 Feelings of safety in Regional Municipality of Wood Buffalo schools during daytime hours Percent of Respondents (n=500) Those who have at least one child in their household (91%) were more likely to have felt that elementary schools in RMWB are safe during school hours versus those who did not (75%). Respondent subgroups significantly more likely to have felt that high schools in RMWB are safe during school hours included: Those who felt there are no issues in their neighborhood that are currently a problem (72%) versus those who did (64%); Those who were satisfied with the RCMP (73%) versus those who were not (59%); and Those who are Canadian (77%) or Scottish (82%) versus those who are Irish (57%), Aboriginal/Métis/Inuit (59%) or French (57%). Respondent subgroups significantly more likely to have felt that post-secondary institutions in RMWB are safe during school hours included: Very Safe Somewhat Safe Somewhat Unsafe Those who live in Fort McMurray (80%) versus those who live in the RMWB (62%); Those who felt the RCMP s police presence and visibility is excellent or good (81%) versus those who felt that it is fair or poor (72%); Those who were dissatisfied with the RCMP (83%) versus those who were satisfied (68%); and Those who are Scottish (92%) versus those who are Irish (74%). Very Unsafe Don t Know/ NA Elementary schools 61 21 3 2 14 Post-secondary institutions 48 30 3 1 18 High schools 39 30 9 3 19 28

Respondents were asked to indicate whether or not they were aware of school resources and policing initiatives targeted towards youth crime and crime in schools. As illustrated in Figure 8 below, 27% of respondents were aware of school resources and policing initiatives about youth crime and crime in school, a decrease from 2013 (31%). Seventy-one percent (71%) were unaware, compared to 68% in 2013. Figure 8 100% Are you aware of any school resources and policing initiatives targeted at youth crime and crime in schools? 80% 71% 68% 68% 60% 40% 27% 31% 29% 20% 0% 2% 2% 3% Yes No Don't Know/Refused 2014 (n=500) 2013 (n=500) 2012 (n=500) Respondent subgroups significantly more likely to have been aware of school resources and policing initiatives targeted at youth crime and crime in schools included: Those who felt the level of crime had decreased over the past 3 years (42%) versus those who felt the level of crime had stayed the same (25%); and Those who have lived in RMWB for 20 years or more (30%) versus those who have lived in RMWB for 5 years or less (16%). 29

Those aware of school resources (n=135) were asked to specify of which resource or initiatives they were aware. Forty-nine percent (49%) were aware of School Resource Officers, 22% were aware of the Drug Abuse Resistance Education Program, or DARE, 5% were aware of the Aboriginal Community Constable Program, or ACCP and 4% were aware of the PARTY Program, or Prevent Alcohol and Risk related Trauma in Youth. See Table 4 below. Table 4 Youth crime and crime in school initiatives that Regional Municipality of Wood Buffalo residents are aware of Percent of Base: Respondents who are aware of school resources and policing initiatives targeting youth crime and crime in schools Respondents* (n=135) School Resources Officers 49 DARE (Drug Abuse Resistance Education program) 22 ACCP (Aboriginal Community Constable Program) 5 PARTY Program (Prevent Alcohol & Risk-related Trauma in Youth) 4 Other 33 Don t know/refused 16 *Multiple mentions Other mentions (greater than 1% of mentions) included: Anti-bullying, in general (8%); Drinking and driving awareness, such as MADD/SADD (4%); School patrols (4%); Drug awareness (2%); Sniffer dogs (2%); Neighbourhood crime-watch (2%); Telephone helpline (2%); Crimestoppers (2%); Stranger awareness (2%); Ride alongs (2%); Hour Zero (2%); and Safety programs/presentations, in general (2%). 30

Again, respondents that were aware of school resources (n=135) were then asked to indicate the type of impact these programs have on youth crime and crime in schools. As demonstrated in Figure 9 below, 70%) of respondents believed that resources and policing initiatives have had a positive impact on youth crime and crime in schools, while 22% of respondents believed the resources and initiatives had little or no impact. Four percent (4%) were not sure. Figure 9 100% Ratings of the impact that school resources and policing intiatives have had on youth crime and crime in schools* 80% 60% 70% 67% 40% 20% 0% 22% 25% 8% 3% 0% 4% A positive Impact Little or no impact A negative impact Don t know / Unable to assess 2014 (n=135) 2013 (n=154) 2013 Base: Respondents who are aware of school resources and policing initiatives targeting youth crime and crime in schools * Question altered in 2013 survey limiting comparibility with previous years data 31

Respondents were asked about current issues that are a problem in their neighbourhoods. When asked if there were any issues, 41% stated there were issues. This is almost a 10 percent decrease from previous years (50% in 2013, and 49% in 2012). One-percent (1%) of respondents did not know. See Figure 10 below. Figure 10 100% Are there any issues in your neighbourhood that are currently a problem? 80% 60% 40% 41% 50% 58% 49% 48% 50% 20% 0% 1% 2% 1% Yes No Don't Know 2014 (n=500) 2013 (n=500) 2012 (n=500) 32

Respondent subgroups significantly more likely to have felt there are issues in their neighborhood that are currently a problem included: Those who live in the RMWB (64%) versus those who live in Fort McMurray (38%); Those who felt the level of crime had increased over the past 3 years (73%) or decreased (50%) versus those who felt the level of crime had stayed the same (31%); Those who felt the RCMP s police presence and visibility is fair or poor (53%) versus those who felt that it is excellent or good (34%); Those who been in contact with the RCMP in the last 12 months (49%) versus those who have not (34%); Those who are dissatisfied with the RCMP (72%) versus those who were satisfied (37%); Those who have been in contact with Bylaw Services in the last 12 months (52%) versus those who have not (34%); Those who were dissatisfied with Bylaw Services (61%) versus those who were satisfied (40%); Those who have lived in RMWB for more than 20 years (51%) versus those who have lived in RMWB for 6 years or less (31%) or 6 to 20 years (36%); Those who are Irish (55%) versus those are Canadian (37%); and Those who are 35 to 54 years old (47%) versus those who are 18 to 34 (32%). 33

Next, respondents who had stated there were issues in their neighbourhoods (n=203) were asked to specify which issues were important. The most frequently mentioned neighbourhood issues included: motor vehicle thefts (24%), property damage/graffiti (23%), drugs (16%), youth behaviour (14%) and speeding or aggressive driving (12%). See Table 5 below. Table 5 Neighbourhood issues Percent of Respondents Base: Respondents who felt they have issues in their neighbourhood that are currently a problem 2014 (n=203) 2013 (n=250) 2012 (n=246) Motor vehicle thefts 24 12 11 Property damage/graffiti 23 26 8 Drugs 16 14 19 Youth behaviour (such as loitering, noise) 14 8 14 Speeding/aggressive driving 12 16 18 Other thefts 11 8 8 Residential break and enters 10 15 12 Robberies 8 1 3 Commercial break and enters 7 1 2 Crime (in general) 7 5 3 Gangs 5 1 1 Assaults 4 2 2 Other 33 48 51 Don t know/refused 1 1 1 *Multiple mentions Other responses (greater than 3% of mentions) included: Illegal parking/streets crowded with parked cars (8%); Transient population/panhandlers/loitering/homelessness (5%); Car break-ins (4%); Use of recreational vehicles on streets/illegal use of ATVs (3%); Animal control (3%); and Drinking and driving (3%). 34