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WHEN SILENCE ISN T GOLDEN: DRAFTING ARBITRATION & ADR PROVISIONS September 11, 2013 Presented By: Judith Lockhart, Partner, Carter Ledyard & Milburn LLP Amy Pena, Senior Attorney, Lions Club International Corrine N. Taylor, Legal Counsel, The Joint Commission Association of Corporate Counsel www.acc.com 2

Poll Question Which arbitration organizations do you use? 3

ARBITRATION/ADR CLAUSES Frequently considered boilerplate Becoming more expensive Standard clauses are only the beginning Essential Language Non-Essential, Essential Language The rest Different clauses for different contracts/disputes Different results from different rules 4

ESSENTIAL LANGUAGE Designation of Arbitration as the means to resolve dispute Scope Broad form Carve outs Final & Binding No court review Court enforcement Institutional/Ad Hoc 5

AAA STANDARD CLAUSE Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. 6

JAMS STANDARD CLAUSE Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in (insert the desired place of arbitration), before (one) (three) arbitrator(s). At the option of the first to commence an arbitration, the arbitration shall be administered either by JAMS pursuant to its (Comprehensive Arbitration Rules and Procedures) (Streamlined Arbitration Rules and Procedures), or by (name an alternate provider) pursuant to its (identify the rules that will govern). Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. (Optional) Allocation of Fees and Costs: The arbitrator may, in the Award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys fees of the prevailing party. 7

ICDR STANDARD CLAUSE Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules. 8

ICC STANDARD CLAUSE All disputes arising out of or in connection with the present contract shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. 9

ADDITIONAL (ESSENTIAL) LANGUAGE Arbitrators Number Selection Process Qualifications Place of Arbitration/ Hearings Language of Arbitration Governing Law Preliminary/Interim Relief Time Limitations Confidentiality Award Remedies/Damages Costs/Attorneys Fees Pre-Arbitration Resolution Process 10

NUMBER OF ARBITRATORS In the event that any party's claim exceeds $1 million, exclusive of interest and attorneys' fees, the dispute shall be heard and determined by three arbitrators. 11

SELECTION PROCESS The arbitrator selected by the claimant and the arbitrator selected by respondent shall, within ten days of their appointment, select a third neutral arbitrator. In the event that they are unable to do so, the parties or their attorneys may request the American Arbitration Association to appoint the third neutral arbitrator. Prior to the commencement of hearings, each of the arbitrators appointed shall provide an oath or undertaking of impartiality. Within 15 days after the commencement of arbitration, each party shall select one person to act as arbitrator and the two selected shall select a third arbitrator within ten days of their appointment. [The party selected arbitrators will serve in a non-neutral capacity.] If the arbitrators selected by the parties are unable or fail to agree upon the third arbitrator, the third arbitrator shall be selected by the American Arbitration Association. In the event that arbitration is necessary, [name of specific arbitrator] shall act as the arbitrator. 12

ARBITRATOR QUALIFICATIONS The arbitrator shall be a certified public accountant. The arbitrator shall be a practicing attorney [or a retired judge] [of the [specify] Court]. The arbitration proceedings shall be conducted before a panel of three neutral arbitrators, all of whom shall be members of the bar of the state of [specify], actively engaged in the practice of law for at least ten years. The panel of three arbitrators shall consist of one contractor, one architect, and one construction attorney. The arbitrators will be selected from a panel of persons having experience with and knowledge of electronic computers and the computer business, and at least one of the arbitrators selected will be an attorney. The arbitrator shall be an English-speaking Brazilian with 10-years experience with commercial contracts governed by Chinese law. 13

ARBITRATOR NATIONALITY The arbitrator shall be a national of [country]. The arbitrator shall not be a national of either [country A] or [country B]. The arbitrator shall not be of the nationality of either of the parties. 14

LOCATION The place of arbitration shall be [city], [state], or [country]. 15

LANGUAGE The language(s) of the arbitration shall be [specify]. The arbitration shall be conducted in the language in which the contract was written. 16

PRELIMINARY/INTERIM RELIEF The parties also agree that the AAA Optional Rules for Emergency Measures of Protection shall apply to the proceedings. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Either party may apply to the arbitrator seeking injunctive relief until the arbitration award is rendered or the controversy is otherwise resolved. Either party also may, without waiving any remedy under this agreement, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party, pending the establishment of the arbitral tribunal (or pending the arbitral tribunal s determination of the merits of the controversy). 17

TIME LIMITATIONS The award shall be made within nine months of the filing of the notice of intention to arbitrate (demand), and the arbitrator(s) shall agree to comply with this schedule before accepting appointment. However, this time limit may be extended by agreement of the parties or by the arbitrator(s) if necessary. The award shall be rendered within nine months of the commencement of the arbitration, unless such time limit is extended by the arbitrator. It is the intent of the Parties that, barring extraordinary circumstances, arbitration proceedings will be concluded within 60 days from the date the arbitrator(s) are appointed. The arbitral tribunal may extend this time limit in the interests of justice. Failure to adhere to this time limit shall not constitute a basis for challenging the award. The demand for arbitration shall be made within a reasonable time after the claim, dispute or other matter in question has arisen, and in no event shall it be made after two years from when the aggrieved party knew or should have known of the controversy, claim, dispute or breach. 18

GOVERNING LAW This agreement shall be governed by and interpreted in accordance with the laws of the State of [specify]. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement. This contract shall be governed by the laws of the State of [specify]. All Disputes shall be governed by the laws of [specify]. The laws of [specify] shall be applied in any arbitration proceedings, without regard to principles of conflict of laws. 19

CONFIDENTIALITY Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. 20

DOCUMENT EXCHANGE Consistent with the expedited nature of arbitration, each party will, upon the written request of the other party, promptly provide the other with copies of documents [relevant to the issues raised by any claim or counterclaim] [on which the producing party may rely in support of or in opposition to any claim or defense]. Any dispute regarding discovery, or the relevance or scope thereof, shall be determined by the [arbitrator(s)] [chair of the arbitration panel], which determination shall be conclusive. All discovery shall be completed within [45] [60] days following the appointment of the arbitrator(s). Consistent with the expedited nature of arbitration, pre-hearing information exchange shall be limited to the reasonable production of relevant, non-privileged documents, carried out expeditiously. 21

DEPOSITIONS At the request of a party, the arbitrator(s) shall have the discretion to order examination by deposition of witnesses to the extent the arbitrator deems such additional discovery relevant and appropriate. Depositions shall be limited to a maximum of [three] [insert number] per party and shall be held within 30 days of the making of a request. Additional depositions may be scheduled only with the permission of the [arbitrator(s)] [chair of the arbitration panel], and for good cause shown. Each deposition shall be limited to a maximum of [three hours] [six hours] [one day's] duration. All objections are reserved for the arbitration hearing except for objections based on privilege and proprietary or confidential information. 22

AWARD The award of the arbitrators shall be accompanied by a reasoned opinion. The award shall be in writing, shall be signed by a majority of the arbitrators, and shall include a statement setting forth the reasons for the disposition of any claim. The award shall include findings of fact [and conclusions of law]. The award shall include a breakdown as to specific claims. 23

REMEDIES The arbitrators will have no authority to award punitive or other damages not measured by the prevailing party s actual damages, except as may be required by statute. In no event shall an award in an arbitration initiated under this clause exceed $. In no event shall an award in an arbitration initiated under this clause exceed $ for any claimant. The arbitrator(s) shall not award consequential damages in any arbitration initiated under this section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. If the arbitrator(s) find liability in any arbitration initiated under this clause, they shall award liquidated damages in the amount of $. Any monetary award in an arbitration initiated under this clause shall include pre-award interest at the rate of % from the time of the act or acts giving rise to the award. 24

ATTORNEYS FEES AND COSTS The prevailing party shall be entitled to an award of reasonable attorneys fees. The arbitrators shall award to the prevailing party, if any, as determined by the arbitrators, all of its costs and fees. Costs and fees mean all reasonable pre-award expenses of the arbitration, including the arbitrators fees, administrative fees, travel expenses, out-ofpocket expenses such as copying and telephone, court costs, witness fees, and attorneys' fees. Each party shall bear its own costs and expenses and an equal share of the arbitrators and administrative fees of arbitration. The arbitrators may determine how the costs and expenses of the arbitration shall be allocated between the parties, but they shall not award attorneys fees. (Optional) Allocation of Fees and Costs: The arbitrator may, in the Award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys fees of the prevailing party. 25

Poll Question Do you use any of the following in your contracts? 26

OTHER PROVISIONS FOR CONTRACT NEGOTIATION May agree to other types of dispute resolution in the contract if trying to negotiate other provisions. Can give you more flexibility in negotiating choice of law provisions with International agreements. Business units generally agree to have an alternative to litigation and like to have that option for long-term relationships. 27

STANDARD MEDIATION CLAUSE If a dispute arises out of or relates to this contract, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, litigation, or some other dispute resolution procedure. 28

PRE-ARBITRATION MEDIATION If a dispute arises from or relates to this contract or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. Any unresolved controversy or claim arising from or relating to this contract or breach thereof shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If all parties to the dispute agree, a mediator involved in the parties mediation may be asked to serve as the arbitrator. 29

PRE-ARBITRATION NEGOTIATION In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. 30

INSTITUTIONAL ARBITRATION Governing Documents establish mandatory requirements Arbitrators selected from within the organization Select own procedures and review process Members agree that it is an obligation of their membership Alternative to litigation or more expensive formal arbitration with evidentiary hearings. 31

Questions? 32

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