G O V E R N M E N T S E R V I C E S C L I E N T H A N D B O O K 2016
T a b l e o f C o n t e n t s Overview..... Page 01 Introduction..... Page 02 Preparing and completing your application... Page 03 Establishment Card....... Page 04 Visa Services......... Page 05 Employment Residence Visa....... Page 06 Dependents Sponsorship..... Page 08 Family Residence Visa...... Page 09 Domestic Helps Residence Visa....... Page 11 Visa Cancellation...... Page 12 Change of Visa Status....... Page 12 Support Services - Work Permits..... Page 13 Support Services Medical Test....... Page 14 Support Services - Emirates ID.. Page 14 Support Services - Health Insurance..... Page 15 Support Services Non-Objection Letter... Page 16 Payment and Submission........ Page 17 Frequently Asked Questions...... Page 18
Overview The Government Services Client Handbook is developed by the Corporate Relations Office whose scope of work is to support clients and their employees to navigate the visa process and transition to Abu Dhabi. We work closely with relevant government authorities to provide a streamlined, simple process from a single point of contact. FAST TRACK SERVICE OPENING HOURS LOCATION In our mission to deliver the highest standards of service the Corporate Relations Office will introduce a set of services that focus on saving the client s time through processing fast -track applications. Opening Hours - Sunday to Thursday, 9:00am to 3:00pm and may be contacted at +971 2 3338888 or by email at CorporateRelations@adgm.com 3rd floor, ADGM Building, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates. 1 Page
Overview Key steps in the process Below is a high level overview of the services and steps required in obtaining visa services from ADGM. Further details on each of the elements can be found within this document. 0 1 2 3 4 Initial Approval Establishment Card Confirm if Fawri is required Visa Application Family Sponsorship Entry Permit Domestic Help Medical Test Health Insurance Residence Visa An initial approval is required in advance of a commercial license being granted. Company Application. Once obtained, Visas can be issued for the employees of this entity. All companies are required to apply for a Farwi account for Employment Residence Visa Submission. The individuals visa application has a number of set steps that must be completed including obtaining health insurance Once an individual has a residence visa they can sponsor family members or domestic helps in order to obtain a visa. The sponsor must meet the specified criteria.
Introduction Services available for companies registered at Abu Dhabi Global Market. All forms are available on the Corporate Relations page on the ADGM website GETTING STARTED VISA SERVICES SUPPORT SERVICES 1. Initial Approvals 2. Establishment card 3. Fawri Account 1. Employment Residence visa 2. Visa Cancellation 3. Change of Visa Status 4. Family Sponsorship 5. Domestic Helps Sponsorship 1. Medical Test 2. Emirates ID 3. Work Permits 4. NOC s 2 Page
General guidance on how to prepare and complete your applications The Government Services Client Handbook is developed by the Corporate Relations Office whose scope of work is to support clients and their employees to navigate the visa process and transition to Abu Dhabi through working closely with relevant government All copies authorities of passports should to provide be in a colour. lined and simple process of required steps from one point of contact. Preparing your application Applicant s passports must have 6 month validity from date of application. Sponsor s passports must have 3 month validity from date of application. All photos submitted with applications should be with a white background (size: 3.5cm x 4cm). OPENING HOURS LOCATION Birth and marriage certificates must be translated to Arabic and must be attested by the UAE Ministry of Foreign Affairs. All Family or Domestic Help sponsor s tenancy contracts should be attested through Tawtheeq or Ejaari by Abu Dhabi or Dubai Municipality. 1 2 3 Completing your application Select and download the required version of Corporate Relation's Application Form from ADGM website. (http://www.adgm.com/doin g-business/registrationauthority/corporaterelations/) Complete the required fields in the form & attach the required documents. Fees will be collected prior to the service being processed. Payment can be conducted by Bank Transfer or Debit / Credit Card. See pg17. 3 Page
Getting Started
Getting Started Initial Approval Initial Approval- An Initial Approval form will need to be completed in order for the relevant checks to be conducted prior to receiving notification of the outcome of your application for a commercial license application. We recommend that you complete form which is available online and submit to the Corporate Relations team once you have reserved a company name in order to rapidly complete the process. Required documents: The initial approval form requests for the applicants to state the confirmed authorized signatories details Full Name Nation alit y Passport Number The following evidence will need to be submitted with the completed application form. The evidence required is dependent on the Residency status of the named Authorised Signatories within the form. UAE Resident Coloured Passport copy Copy of the stamped residence visa Copy of the Emirates ID Non Resident Coloured Passport copy Tourist Visa If Available Visit Visa If Available 4 Page
Getting Started Establishment Card (3 years) Establishment Card - Will allow you to apply for services related to Visas. The Original establishment card will remain under the Corporate Relations Office at ADGM to assist clients in all visa related services. Eligibility - To be eligible for an Establishment card you must hold a valid commercial license issued by ADGM Registration Authority. Required documents: 1. Comp leted Ap p lication Form 2. Commercial license 3. Copy of Tenancy contract stamped 4. Previous card for renewal Renewing Establishment Card - The Establishment Card is valid for 3 years. Companies holding expired Establishment Cards will not be allowed to submit any visa related applications at the Corporate Relations Office. New/Renew Service Fee (AED) Timeline Standard 1,000 4 days Please note: You will be informed once the application for the establishment card has been approved, however the establishment card will remain with the Corporate Relations team of ADGM. This will allow for the team to deliver more streamlined visa application processes for applicants. 4 Page
Getting Started Fawri Account Fawri Account A Fawri account supports online submission for Employment Residence Visa applications. To be eligible for a Fawri account you must have a valid Establishment Card. The Fawri registration process is managed by Corporate Relations Office of ADGM. Service Type Service Fee (AED) Timeline Standard 4,000 4 days Bank Guarantee 5,000 If you will require a Fawri account to be set up, please contact the Corporate Relations team directly who will be able to guide you through the process and requirements. 4 Page
Visa Services
Visa services Once a company has obtained the commercial license, establishment card and if necessary, the Fawri account, they will now be able to apply for Visas on behalf of their employees that are based in ADGM on AL Maryah island. The following Visas are available in order to live or work in the UAE 1. Employment Residence Visa 2. Family and Domestic Helps Residence Visa In order to obtain a completed Residence Visa each client must go through the following 5 steps: 1. Entry Permit 2. Medical Test 3. Emirates ID 4. Health Insurance 5. Residence Visa Eligibility - To be eligible for an employment visa, you must have an offer of employment from a company existing on Al Maryah Island which has a valid establishment card with ADGM. In addition, visa transformation is not applicable at ADGM therefore all current visa s not at ADGM must be cancelled before applying. 5 Page
Visa Services Employment Residence Visa (3 years) Required Documents - To be submitted as part of Stage 1 (Entry Permit): 1. Comp leted ap p lication form 2. Coloured passport copy 3. Salary Certificate stamped and signed 1 month valid 4. Original Photo with white background, size 4.3 cm x 5.5cm Conditions: Outside UAE Once an employment permit is issued to an individual, he/she must enter the UAE within 30 calendar days of the date of issue on the entry permit and can t leave the country before the issuance of the Residence Visa. Inside UAE Once an entry permit is issued to an individual inside the UAE he/she must apply for a Change of Visa Status. Once the entry permit is issued, the employer is required to submit the original passport to the Corporate Relations Office in order to process his/her Emirates ID application form and schedule a medical fitness test. Required Documents - To be submitted as part of Stage 2 (Residence Visa): 1. Medical Fit Results (will be managed by the Corporate Relations Office please view Medical Fit Test section of this document) 2. Original passport 3. Emirates ID application form (will be managed by the Corporate Relations Office please view Emirates ID section of this document) 4. Cop y of Health In su ran ce Certificat e (Only approved Health Insurance Providers are accepted which are on our website) Service Type Service Fee Entry Permit Timeline (Working Days) Service Fee Residence Visa Timeline (Working Days) Standard 800 AED 7 days 1,700 AED 7 days Fast Track 1,100 AED 3 days 3,500 AED 3 days 6 Page
Visa Services Dependents Sponsorship Dependents Sponsorship - Applicable for new residence visas for immediate family member or domestic helper of ADGM sponsored Employee. 1 2 3 Check-list Dependents File Sponsor s Signature Sponsors are required complete the checklist of the points listed below prior to applying for any dependents visa. 1. The net salary should be equal or greater than AED 5,000 with accommodation. 2. The Visa and Passport should be valid for more than (3) months from the date of submission. 3. For daughters above the age 20, an official letter confirming their marital status is required. Sponsors are required to open a file prior to applying for any dependents visa if it s their first time to Sponsor in Abu Dhabi. Fees: 300 AED One time payment Sponsors are required to sign the Immigration application form once the Corporate Relations Team inform them it s ready for signature after completing all requiremen ts and payment at ADGM. Application forms won t be emailed, the sponsor must physically visit ADGM building for signing. 8 Page
Visa Services Family Residence Visa (3 years) Required Documents to submitted as part of Stage 1 Entry Permit: 1. Completed application form 2. Coloured passport copy for Sponsor with residence visa stamp page 3. Coloured passport copy for Dependent 4. Original salary certificate of the Sponsor stamped and signed 1 month valid 5. Copy of latest electricity and water bills under sponsor s name 6. Attested tenancy contract (Tawtheeq or Ejari) 7. Dependents birth or marriage certificates translated to Arabic 8. Photo with white background, size 4.3 cm x 5.5cm Required Documents to be submitted as part of Stage 2 Residence Visa 1. Origin al Passp ort 2. Medical Fit Results for dependents above 18 3. Emirates ID application form 4. Copy of Health Insurance Certificate Service Type Service Fee (AED) Entry Permit Timeline (Working Days) Service Fee (AED) Residence Visa Timeline (Working Days) Standard 800 7 days 1,700 7 days Fast Track 1,100 3 days 3,500 3 days 9 Page
Visa Services Domestic Helps Residence Visa Applicable to ADGM sponsored employees who wish to sponsor a visa for domestic helpers, such as housemaids, babysitters, drivers, and cooks etc. Required Documents to submitted : 1. Completed application form 2. Coloured passport copy for Sponsor with residence visa stamp page 3. Coloured passport copy for Dependent 4. Sponsor s original salary certificate 5. Copy of latest electricity and water bills under sponsor s name 6. Attested tenancy contract (Tawtheeq) 7. 2 photo s with white background, size 4.3 cm x 5.5cm Required Documents to be submitted as part of Stage 2 Residence Visa 1. Comp leted ap p lication form 2. Medical Fit Results 3. Emirates ID application form 4. Copy of Health Insurance Certificate Service Type Service Fee (AED) Entry Permit Timeline (Working Days) Service Fee (AED) Residence Visa Timeline (Working Days) Standard 800 7 days 1,700 7 days Fast Track 1,100 3 days 3,500 3 days 11 Page
Other Visa Services Visa Cancellation Visa Cancellation - Applicable to individuals who wish to cancel their visa. Required Documents for Visa Cancellation: 1. Completed application form 2. Original passport 3. Original Emirates ID card Change of Visa Status - Applicable to individuals who wish to amend their visa status after cancelling it instead of leaving the UAE and re-entering with the Entry Permit. Required Documents for Change of Visa Status: 1. Completed application form 2. Original passport 3. Original Entry permit Conditions: - Upon cancellation the individual is allowed to remain in the UAE for 30 calendar days only from the date of the visa cancellation to change his/her status or leave the country. - Failure to complete the change of status/exit after the 30 day grace period will result in fines. - Dependents visas should be cancelled prior to cancelling the sponsor s visa. Service Type Service Fee (AED) Visa Cancellation Timeline (Working Days) Service Fee (AED) Change of Visa Status Timeline (Working Days) Standard 250 7 days 800 5 days Fast Track 500 3 day N/A N/A 12 Page
Support Services
Support Services Medical Test and Emirates ID Medical Test and Emirates ID - Applicable to individuals that are sponsored by ADGM and need support services in order to obtain a Residence Visa. Conditions: To avoid Emirates ID application cancellation, please make sure to apply for residence visa within 10 days of the application form. Medical Services Location Transportation Appointments 1. Physical assessment 2. Blood test 3. chest x-ray Capital Health Clinic, Ground Floor, Al Jazira Sports Club,Sultan Bin Zayed The First Street, Muroor Road,4th Street Free transportation will be provided from ADGM to the clinic. An appointment system is available by email to schedule the test timing. Service Type Service Fee (AED) Timeline Standard 500 2 days Pregnancy Test 50 2 days Hepatitis B Vacination 50 2 days Emirates ID 350 N/A 14 Page
Support Services Health Insurance Certificate Eligibility - To be eligible to issue a Health Insurance Certificate you must hold valid medical test results and Emirates ID application form. Requirements: 1. Copy of Entry Permit Stamped 2. Copy of Emirates ID form 3. Copy of Latest entry to UAE stamp on the passport Conditions: Employees may approach their most preferred insurance company. The list stated below are the approved health insurance companies in the Immigration Department to complete Residence Visa. A 001 A 002 A 003 A 004 A 005 A 006 A 007 A 008 A 009 A 010 A 011 A 012 A 013 A 014 A 015 A 016 A 017 A 018 A 019 A 020 A 021 National Health Insurance Company (daman) Abu Dhabi National Insurance Company Al Sagr National Insurance Company Al Wathba National Insurance Company Al Khazna Insurance Company Al-Buhaira National Insurance Company Emirates Insurance Company Abu Dhabi National Takaful Company - Takaful Ras Alkhaima National Insurance Company Al Ain Ahlia Insurance Company American Life Insurance Company Arab Orient Insurance Company Alliance Insurance Company Qatar Insurance Company Arabian Scandinavian Insurance Company Al Dhafra Insurance Company Zurich Insurance Middle east S.A.L - Abu Dhabi Al Fujairah National Insurance Company Arabia Insurance Company Islamic ARAb Insurance Company (SALAMA) United Insurance Company A 022 A 023 A 024 A 025 A 026 A 027 A 028 A 029 A 030 A 031 A 032 A 033 A 034 A 035 A 036 A 037 A 038 A 039 A 040 A 041 Dubai Islamic Insurance & Reinsurance Co (Aman) Oman Insurance Company Saudi Arabian Insurance Company National General Insurance Company Axa Insurance - Gulf Royal & Sun Alliance Insurance Company Noor Takafil Family Dubai Insurance Company Green Crescent Isurance Company Al Hilal Takaful Methaq Takaful Insurance Sharjah Insurance Company Union Insurance Company Takaful Emarat - Insurance Al-Ittihad Alwatani General Insurance Company Dubai National Insurance and Reinsurance Co Insurance House National Takaful Company (WATANIA) Jordan Insurance Company Limited Dar Al Takaful PJSC 15 Page
Support Services Non Objection Letter This service allows you to obtain various types of Non -Objection letter addressed to government authorities for an ADGM sponsored company or employee. Conditions: 1. All NOC Letters are only valid for one-month Service Type Service Fee (AED) Timeline Standard 100 3 days Fast Track 130 1 day 16 Page
Payment and Submission Bank Transfer Details Account Name ADGM Registration Authority Bank Name National Bank of Abu Dhabi Bank Branch Abu Dhabi, UAE IBAN No AE810350000006205791532 Account Number 6205791532 Account Currency AED Swift Code NBADAEAA Submission Completed form along with relevant supporting documents and fees can be submitted to: Email: CorporateRelations@adgm.com The Registration Authority, Level 3 17 Page
Frequently asked questions Listed below are some of the questions you may have regarding Government Services. 1. Under what circumstances one can apply for a Temporary Work Permit? Temporary work are permits are applicable to employees who have UAE are rotating or will be working on a temporary basis on Al Maryah Island. 2. Female Employees who have UAE residency sponsored by their husband, is it possible for them to work on the existing visa sponsored by her husband? It s illegal for females to work if they are under their husband s visa because it s stated on the residence visa House- wife, not permitted to work. 3. For the Visa application process, is the online portal ready? - The online portal for government services is under process, as soon as it s launched PRO s will be provided with usernames and password to manage all visa applications. For the meantime, all applications will be submitted via email on CorporateRelations@adgm. com 4. How can clients collect the Entry Permit? - Companies who are registered in Fawri s system will receive Electronic Entry Permits via email to enter the country. - Companies who are not registered with Fawri will be required to collect the original Entry Permit from the Registration Authority at ADGM. 5. Where applicants can find the Government Services application forms? ADGM.com Registration Authority Corporate Relations 18 Page
F O R A N Y Q U E S T I O N S P L E A S E C O N T A C T U S : Phone: +971 2 3338888 Email: CorporateRelations@adgm.com