GOVERNMENT SERVICES OFFICE Client Handbook

GOVERNMENT SERVICES OFFICE Client Handbook Employee Services 2016 1

DIFC Government Services Office 5 DIFC Client Portal 5 General Instruction 5 How to apply for Employee Services through the DIFC Client Portal 6 Company Establishment Card Services 8 New Establishment Card 8 Establishment Card Application 9 1. Renewal of Establishment Card 9 2. Lost or Replacement of Establishment Card 10 3. Amendment of Establishment Card 11 4. Cancellation of Establishment Card 11 5. Renewal & Amendment of Establishment Card 12 6. Renewal & Lost Replacement of Establishment Card 13 7. Amendment & Lost Replacement of Establishment Card 14 8. Renewal, Amendment & Lost Replacement of Establishment Card 15 Add a new Service on the Establishment Card 15 EMPLOYMENT VISA SERVICES 16 New Employment Visa Package 16 1. Applicant outside the country 16 2. Applicant inside the country 18 Transfer to DIFC Employment Packages 20 1. Transfer of Employment Visa from Father/Husband/Others to DIFC 20 2. Transfer of Employment Visa from Government / Free Zone Entity to DIFC 21 3. Transfer of Employment Visa from a DIFC Entity to another DIFC Entity 23 Renewal of Employment Visa 24 Cancellation of Employment/Student Visa 25 1. Visa Cancellation with Passport 25 2. Visa Cancellation Without Passport 26 Amendment of Employment Visa 27 1. Transfer of Employment Visa to a New Passport 28 2. Change of Personal Details - Occupation 29 2

3. Lost or Damaged Passport 29 4. Change of Nationality 30 Transfer of Employment Visa from DIFC to Others 31 Employment Entry Permit Services 32 1. Renewal of Entry Permit 32 2. Re-Issue Employment Entry Permit 33 3. Cancellation of Employment Entry Permit 34 Non-Sponsored Employment Services 35 1. New/Renewal of Seconded Employee Card 35 2. New/Renewal Employee Card for GCC National 36 3. Lost Replacement of Employee Card 37 4. Amendment of Employee Card 38 5. New/Renewal of Temporary Work Permit 38 6. Cancellation of Non-DIFC Employment Permit 39 Visit Visa Services 40 1. Short Term Visit Visa 41 2. Long Term Visit Visa 41 3. Cancellation of unused Visit Visa 42 On-Arrival Visa Extension 43 Other Employment Visa Related Services 44 1. Letter and NOCs 44 2. Company List of Employees issued by GDRFA (General Directorate of Residency and Foreigners Affairs Dubai) 45 3. E-Gate Card 45 4. Ejari Attestation 46 5. New/Renew P.O. Box 47 6. Cancellation/Tranfer of PO Box 47 7. PRO Card Application 48 8. Request to Abscond an Employee 49 9. Request to withdraw an Absconding Status 49 10. Visitor Card 50 11. Personal Information or Unified Number Report issued by GDRFA (General Directorate of Residency and Foreigner Affairs-Dubai) 51 12. Entry Permit/Visit Visa Deposit at Dubai International Airport 52 13. Upgrade to Express after Medical Fitness Test 53 14. Government Fine Payment 54 3

PSA Refund 54 GSO Clearance for Dissolution of a Company 54 Medical Fitness Test and Card Services 55 1. Medical Fitness Test for Non-DIFC Sponsorship 55 2. Medical Health Card Request 56 Add/Remove GSO Authorized Signatory 57 1.Add Authorized Signatory 57 2. Remove Authorized Signatory 58 4

DIFC Government Services Office The Government Service Office was established to extend the support of General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) to clients registered with DIFC. It has since become a one-stop-shop for a large number of visa related services such as Employment visa services, Visit Visa Services, Dependent Visa Services, Non DIFC sponsored employment services, etc. The DIFC government service office Client Handbook Employee Services is a detailed guide covering all aspects of employment visa related applications. The menu provides a comprehensive list of services offered by the Government Service Office, including the following details for each service: Definition Application process Documents required to be uploaded along with the application Original Documents required for the service Service Fees and timeframe DIFC Client Portal The DIFC client portal is a system dedicated to provide DIFC registered entities with various online services such as company and employee services. Through Employee Services, DIFC entities can apply for any of the services offered by Government Services Office such as new employment visa, renewal, cancellation, etc. The portal also facilitates the submission of dependent visa packages and a range of other optional services. Please click here for portal access and to watch the introductory videos. For further queries or clarifications, please e-mail the Government Service office on gs.helpdesk@difc.ae or call us on 04-362 2222. General Instruction Please read the instructions below carefully to ensure smooth processing of the applications submitted: The company establishment card must be valid to be able to apply for Employee Services. All employment visas should be renewed / cancelled within 30 days from the expiry date in order to obtain complete access for Employee Services. The company should ensure that the portal account has enough balance prior to submitting a Service Request. If the submitted service request requires any original documents to start the process, the original(s) should be submitted at the DIFC Government Services Office as soon as the service request is submitted on the DIFC Client Portal to avoid delays. 5

The Portal User will be able to track and view the status of a submitted application through the portal. However, DIFC Government Services Office will be contacting the client through email and SMS once the documents are ready for collection as well as if further documents/information is required. The documents uploaded along with the service request should be coloured and scanned with a high resolution. Please ensure the passport photograph is with a white background, frontal view of the applicant and in.jpg format. Government Services related emails and SMS notifications will be sent to all portal users with Employee Services access. All information provided on the applications submitted will be treated with confidentiality. Clients are requested to ensure that they provide accurate information on all applications to avoid any delays or errors. Government Services Office will not be responsible for any errors on documents due to the provision of inaccurate information. All requirements and fees listed in the manual/portal are subject to immediate change by General Directorate of Residency and Foreigners Affairs Dubai or the Government Service Office without prior notice. DIFC Government Services Office working hours are: Sunday through Thursday 08:00AM to 03:00PM. The office will be closed during announced public holidays. How to apply for Employee Services through the DIFC Client Portal This section provides clear guidelines on the submission process on the DIFC Client Portal. User Access If you wish to obtain access for the first time, or would like to update your current access, please follow the steps below: Click on the link: https://portal.difc.ae/user_access_form and select the desired option from the drop-down menu (create new user or update existing user). Fill the required information, upload the passport copy of the user and click on submit. A User Details Document will be generated in the system. Print this document; obtain the signature of the user as well as the company authorised signatory as per the DIFC commercial license. Receive an email from DIFC portal team with the user id and password. Submission of Service Requests on the DIFC Client Portal Below please find clear guidelines for the submission process on the DIFC Client Portal: Log in the DIFC Client Portal and click on Employee Services Select the required service from the list of services. Fill the online application and click on Save. On the next page, click on download/upload doc and upload the required documents then click on Save. 6

Review the application and click the button Submit. Please ensure proper review of the service request is done before submission. Changes cannot be made after submitting the service request. Submit the original documents at the DIFC Government Services office if required only. Returned Services Requests Upon submission, DIFC Government Services Officer will review the application and approve, return or reject the application. Incomplete applications will be sent back to the client for more information or documents re-upload. If the service request is returned for more information, please click on the Pending Actions icon and provide required information in the field Client Comments and then click on Save. If the service request is returned for Re-upload Documents, please click on the Pending Actions icon, replace the required document(s) and then click on Save. If the pending requirement is an additional upload, click on Pending Actions icon, upload the required document under Download/Upload Doc. After upload, click on the step ID. Edit on the service request, enter a comment on customer comments and then click Save. Fine payment on the DIFC Client Portal If Government fines are to be paid, please go to Employee Services Government Fines Payment. After making the payment please click on Step ID, Edit and enter a comment on Customer Comments section and then Save. Track the status of the submitted Service Request The applicant can view the latest status of the application by clicking Service Requests in the client portal. The system will list all the service requests submitted by the entity with a clear status of each. Cancellation of a submitted Service Request If you wish to cancel a submitted service request, then please follow the steps below. This is not applicable to service requests cancelled before submission. Open the service request and click on Cancel DIFC GSO officer will verify the cancellation request and approve/reject accordingly The service request will be stopped and a refund will be processed if applicable only. For new visa applications, refunds will be applicable only before scheduling the medical fitness test. If the medical fitness test is already scheduled, the refund will not be applicable. The refund amount will be credited back to the company s portal account after approval of DIFC finance within 20 working days. 7

Company Establishment Card Services Conditions A copy of a valid Establishment Card is required for all visa related services in Government Services Office. The Establishment Card is valid for one year only and until the expiry of the DIFC commercial license, whichever comes first, and should be renewed annually. Companies holding expired Establishment Cards will not be allowed to submit any visa related applications at the Government Services Office. Establishment card should be amended if there are any changes made on the DIFC license (change in trade name, change of Address & change of business activity). Failure to renew the Establishment Card within one month of the expiry date will result in fines issued by the General Directorate of Residency and Foreigners Affairs of Dubai at a rate of AED 100 per month of delay. In the event of the loss of an Establishment Card, the company is required to present an original policy report when requesting a replacement. New Establishment Card This Service Request allows you to obtain the Establishment Card for the first time upon completing the Incorporation/Registration of the DIFC entity. Log in the portal and select the service New Establishment Card under Employee Services. Fill the Service request with accurate information and submit after uploading the require documents. An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery. A valid DIFC commercial license. A copy of the Certificate of Incorporation/Registration None 8

Normal 1,000 + 2,500 (PSA Deposit) 3 working days Express 1,250 + 2,500 (PSA Deposit) 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Establishment Card Application (Renewal, Amendment, Cancellation or replacement of Company Establishment Card) 1. Renewal of Establishment Card This Service Request allows you to renew an expired Establishment Card. Log in the portal and select the service request Establishment Card Application under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Log in the portal and select the service request Establishment Card Application under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the required original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for collection/delivery. A valid DIFC commercial license. A copy of the current Establishment Card Original expired Establishment Card 9

Normal 800 3 working days Express 1,000 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Lost or Replacement of Establishment Card This Service Request allows you to obtain a replacement Establishment Card in lieu of a lost or damaged card. Log in the portal and select the service Establishment Card Application under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the original document to DIFC Government Services Office. An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery. A valid DIFC commercial license. Lost Certificate issued by Dubai Police A copy of the Establishment Card Original Lost Certificate issued by Dubai Police Normal 750 3 working days Express 1,000 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 10

3. Amendment of Establishment Card This Service Request allows you to amend company details on an Establishment Card. Log in the portal and select the service Establishment Card Application under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the original document to DIFC Government Services Office. An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery. A copy of valid DIFC commercial license. A copy of the Establishment Card Original Establishment Card Normal 700 3 working days Express 950 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 4. Cancellation of Establishment Card This Service Request allows you to Cancel an Establishment Card. Kindly ensure all employment visas are cancelled and employees have exited the country or transferred to another entity prior to applying for cancellation of the Establishment card. This service request is mainly for entities that are in the process of winding up. 11

Log in the portal and select the service Establishment Card Application under Employee Services. Submit after uploading the required documents. Submit the original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the Establishment Card Cancellation is completed. Copy of DIFC commercial license A copy of the Establishment Card Original Establishment Card Normal 420 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 5. Renewal & Amendment of Establishment Card This service request allows you to renew an expired Establishment Card and amend the company details at the same time. Log in the portal and select the service Establishment Card Application under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the original document to DIFC Government Services Office. An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for collection/delivery. 12

A valid DIFC commercial license. A copy of Establishment Card Original Establishment Card Normal 1,500 3 working days Express 1,950 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 6. Renewal & Lost Replacement of Establishment Card This service request allows you to renew an expired Establishment Card which is lost. Log in the portal and select the service Establishment Card Application under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the original document to DIFC Government Services Office. An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for collection/delivery. A valid DIFC commercial license. Lost Certificate issued by Dubai Police A copy of Establishment Card Original Lost Certificate issued by Dubai Police 13

Normal 1,550 3 working days Express 2,000 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 7. Amendment & Lost Replacement of Establishment Card This Service request allows you to apply for a replacement of a lost Establishment Card and amendment of the company details at the same time. Log in the portal and select the service Establishment Card Application under Employee Services and submit after uploading the required documents. Submit the original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery. A valid DIFC commercial license. Lost Certificate issued by Dubai Police A copy of Establishment Card Original Lost Certificate issued by Dubai Police Normal 1,450 3 working days Express 1,950 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 14

8. Renewal, Amendment & Lost Replacement of Establishment Card This Service request allows you to renew an expired Establishment Card which is lost, with amendments in company details. Log in the portal and select the service Establishment Card Application under Employee Services. Submit after uploading the required documents. Submit the original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery. A valid DIFC commercial license. Lost Certificate issued by Dubai Police A copy of Establishment Card Original Lost Certificate issued by Dubai Police Normal 2,250 3 working days Express 2,950 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Add a new Service on the Establishment Card (Short Term and Long Term Visit Visa services) This service request allows you to add visit visa services to the company establishment card such as adding the short term visit visa or the long-term visit visa services as well as increase the number of visit visas added already. If the visit visa is not added yet, the company will not be eligible for any visit visas. 15

Log in the portal and select the service Add a new service on the Establishment Card under Employee Services. Submit after uploading the required documents. An e-mail and SMS notification will be sent once the required service is added to the Establishment Card A valid DIFC commercial license. A copy of Establishment Card None Add Short Term or Long Term Visit Visa Increase the number of Short Term or Long Term visit visa quota 5,440 + 40+ Guarantee of AED 1,000 per visitor 720 + 40 + Guarantee of AED 1,000 per visitor 2 working days 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Employment Visa Services New Employment Visa Package 1. Applicant outside the country This Service Request allows you to apply for a new employment visa under DIFC sponsorship while the applicant is out of UAE. Log in the portal and select the service New Employment Package under Employee Services. Select the service type as Applicant outside UAE, Fill the Service request with accurate information and submit after uploading the required documents. An e-mail and SMS notification will be sent from the Government Service Office within 3 working days, given that there are no further delays by the General Directorate of Residency and Foreigners Affairs, to collect the 16

original entry permit which should be deposited at the port of entry prior to the applicant s entry to UAE. Submit the original passport and entry permit once the applicant has entered the UAE in order to process his/her Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre. If Emirates ID biometrics is required, collect the original passport, original visa (for new applications) and Emirates ID registration form stamped by DIFC from Government Services Office right after completing the medical test and undergo the EID biometrics (fingerprint and photo capture) at any Emirates ID authorised centres. Return all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail notification will be sent once the individual s original passport, DIFC Employee card and original Emirates ID registration form are ready for collection/delivery. Documents to be Uploaded Clear coloured passport photocopy, including the personal details page. Failure to submit a clear copy will result in further delays. Coloured copy of the Company Establishment Card. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Copy of the employment contract signed by both parties highlighting the job title of the applicant. The employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be accepted). The selected job title in the new visa application should be identical to the job title in the employment contract, if the same is available in the visa application form. If it is not available, please select a job title that is closest to the title mentioned on the employment contract. A copy of the highest educational certificate attested by UAE embassy in the country of certificate origin. (This requirement is not mandatory for certain job titles such as Clerks or Assistants) A clear copy of the applicant s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the applicant is from a non-arab country but holds a previous nationality or ancestral existence from any Arab countries. Proof of applicant s previous entry if applicable. Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. : Original passport (required once the applicant has entered the UAE). Kindly ensure availability of at least two empty pages in the passport before submission. Original Entry Permit (required once the applicant has entered the UAE). (2) passport size photographs (at the time of the scheduled medical test) 17

Normal 3,270 + 2,500 (PSA Deposit) 7 working days Express 5,410 + 2,500 (PSA Deposit) 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Applicant inside the country This Service Request allows you to apply for a new employment visa under DIFC sponsorship while the applicant is in the UAE. Log in the portal and select the service New Employment Package under Employee Services. Select the service type as Applicant inside UAE, fill the Service request with accurate information and submit after uploading the required documents. Submit the original attested educational certificate along with a copy and the original passport as soon as the service request is submitted. Please note that the entry permit cannot be issued if the original educational certificate is not submitted at the front desk of Government Services Office. An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre. If Emirates ID biometrics is required, collect the original passport, original visa (for new applications) and emirates ID registration form stamped by DIFC from Government Services Office right after completing the medical test and undergo the EID biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres. Submit back all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail and SMS notification will be sent once the individual s original passport, DIFC Employee card and original Emirates ID registration form are ready for collection/delivery. 18

Clear coloured passport photocopy, including the personal details page. Failure to submit a clear copy will result in further delays. A coloured copy of the Company Establishment Card. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Cancelled previous employment visa and a copy of the labour cancellation for individuals with a pervious residency. Copy of the last visit visa, or last on-arrival visit visa stamp for individuals who are on a visit visa at the time of application. Copy of the employment contract signed by both parties highlighting the job title of the applicant. The employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be accepted). The selected job title in the new visa application should be identical to the job title on the employment contract, if the same is available in the visa application form. If it is not available, please select a job title that is closest to the title mentioned in the employment contract. Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry of Foreign Affairs in UAE along with a copy. (This requirement is not mandatory for certain job titles such as clerks or assistants) A clear copy of the applicant s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the applicant is from a non-arab country but holds a previous nationality or ancestral existence from any Arab countries. Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. Original passport (once the employment visa is issued). Kindly ensure availability of at least two empty pages in the passport before submission. Two Colour photographs (at the time medical test) Normal 4,620 + 2,500 (PSA Deposit) 7 working days Express 7,920 + 2,500 (PSA Deposit) 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 19

Transfer to DIFC Employment Packages 1. Transfer of Employment Visa from Father/Husband/Others to DIFC This service request allows you to transfer an employee from an individual sponsorship to DIFC sponsorship. Please ensure that the applicant s visa is valid to apply for the transfer. Log in the portal and select the service Transfer to DIFC Employment Package under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. An e-mail and SMS notification from the Government Service Office will be sent once the sponsorship transfer form is ready for collection/delivery. The signature from the previous sponsor must be obtained on the original transfer form. In case of transfer from another emirate, the transfer form needs to be signed and stamped by the General Directorate of Residency and Foreigners Affairs of the respective emirate. Submit the original signed transfer form to the Government Services Office with the original passport, original emirates ID and original attested educational certificate with a copy (if applicable). An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre. If Emirates ID biometrics is required, collect the original passport and emirates ID registration form stamped by DIFC from Government Services Office right after completing the medical test and undergo the EID biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres. Return all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail and SMS notification will be sent once the individual s original passport, DIFC Employee card and original Emirates ID registration form are ready for collection/delivery. Clear coloured passport photocopies, including the personal details page and visa stamp page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured copies of current sponsor s passport and visa Clear Coloured copy of the company establishment Card. A clear copy of the applicant s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the applicant is from a non-arab country but holds a previous nationality or ancestral existence from any Arab countries. 20

Copy of the employment contract signed by both parties highlighting the job title. The employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be accepted). The selected job title in the new visa application should be identical to the job title in the employment contract, if the same is available in the visa application form. If it is not available, please select a job title that is closest to the title mentioned in the employment contract. Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry of Foreign Affairs in UAE (if applicable) Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application Original passport (upon submission of transfer form with the signature of the sponsor). Kindly ensure availability of at least two empty pages in the passport before submission. (2) Passport size photographs at the time of the scheduled medical test. Normal 2,840 + 2,500 (PSA Deposit) 5 working days Express 4,860 + 2,500 (PSA Deposit) 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Transfer of Employment Visa from Government / Free Zone Entity to DIFC This service request allows you to transfer an employee from a Government Entity or any Free Zone Company to DIFC Log in the portal and select the service Transfer to DIFC Employment Package under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. An e-mail and SMS notification from the Government Service Office will be sent once the sponsorship transfer form is ready for collection/delivery. The transfer form must be signed by authorised Signatory of the Government Entity/Free Zone authority. In case of transfer from another emirate, the transfer form needs to be signed and stamped by the General 21

Directorate of Residency and Foreigners Affairs of the respective emirate. Submit the original signed transfer form to the Government Service Office with the original passport, original emirates ID and the original educational certificate with a copy (if applicable). An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre. If Emirates ID biometrics is required, collect the original passport and emirates ID registration form stamped by DIFC from Government Services Office right after completing the medical test and undergo the EID biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres. Return all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail and SMS notification will be sent once the individual s original passport, DIFC Employee card and original Emirates ID registration form are ready for collection/delivery. Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of current sponsor establishment card Clear coloured copy of the new company establishment Card. A clear copy of the applicant s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the applicant is from a non-arab country but holds a previous nationality or ancestral existence from any Arab countries. Copy of the employment contract signed by both parties highlighting the job title. The employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be accepted). The selected job title in the new visa application should be identical to the job title in the employment contract, if the same is available in the visa application form. If it is not available, please select a job title that is closest to the title mentioned in the employment contract. Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry of Foreign Affairs in UAE (if applicable) Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application Original passport (upon submission of the transfer form with the signature of the sponsor). Kindly ensure availability of at least two empty pages in the passport before submission. (2) Passport size photographs at the time of the scheduled medical test. 22

Normal 2,680 + 2,500 (PSA Deposit) 5 working days Express 4,660 + 2,500 (PSA Deposit) 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 3. Transfer of Employment Visa from a DIFC Entity to another DIFC Entity This service request allows you to transfer the employment visa of an individual from a DIFC registered entity to another DIFC registered entity. Log on to the portal and select the service Transfer to DIFC Employment Package under Employee Services. Fill the Service request with accurate information click on save. Current Sponsor Details should be filled with accurate information in order the system to locate the employee (Full Company name as per the commercial license, Establishment card number as 2/6/xxxxxx and DIFC License No with 4 digits numeric value only.) Print the Internal Transfer Form generated in the system. This form needs to be uploaded to the system after the signature and stamp. Upload all the required documents and submit the service request. Submit the required original documents. An e-mail and SMS notification will be sent once the individual s original passport, DIFC Employee card are ready for collection/delivery. Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of current company establishment card Clear coloured copy of the new company establishment Card. Internal Transfer Form signed and stamped by the authorised signatories of both companies as well as the employee. Copy of the employment contract signed by both parties highlighting the job title of the applicant. The 23

employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in DIFC and the employee which must be in compliance with DIFC employment Law. (a contract signed overseas will not be accepted). The selected job title in the new visa application should be identical to the job title in the employment contract, if the same is available in the visa application form. If it is not available, please select a job title that is closest to the title mentioned in the employment contract. Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry of Foreign Affairs in UAE along with a copy (if applicable) Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application Original passport. (Kindly ensure availability of at least two empty pages in the passport before submission) Signed Internal Transfer Form. Normal 1,370 + 2,500 (PSA Deposit) 5 working days Express 1,650 + 2,500 (PSA Deposit) 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Renewal of Employment Visa This service request allows you to apply for employment visa renewal of a DIFC sponsored employee. Please ensure that the visa renewal is submitted prior to the expiry of the visa to avoid over stay fines. Log on to the portal and select the service Renewal of Employment Visa Package under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the required original documents at DIFC Government Services Office. An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre. If Emirates ID biometrics is required, collect the original passport and emirates ID registration form stamped 24

by DIFC from Government Services Office right after completing the medical test and undergo the EID biometrics (fingerprint and photo capture) any Emirates ID authorised centre. Submit back all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail and SMS notification will be sent once the individual s original passport, DIFC Employee card and original Emirates ID registration form are ready for collection/delivery. Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of company establishment card A clear copy of the applicant s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the applicant is from a non-arab country but holds a previous nationality or ancestral existence from any Arab countries. Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry of Foreign Affairs in UAE along with a copy (if there is a change in job title upon renewal) Kindly note that the above listed requirements are the standard requirements for the visa application and UAE General Directorate of Residency and Foreigners Affairs -Dubai reserves the right to ask for other supporting documents even after submission of the application Original passport (Kindly ensure availability of at least two empty pages in the passport before submission) (2) Passport size photographs at the time of the scheduled medical test. Normal 3,090 5 working days Express 5,310 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Cancellation of Employment/Student Visa 25

1. Visa Cancellation with Passport This service requests is to cancel an employee who is in UAE or outside UAE (for less than six months with a valid DIFC Visa). Dependents visas should be cancelled prior to cancelling the employee s visa. Eligible candidates only can cancel the employment visa by holding their family visas. Application process Log on to the portal and select the service Cancellation of Employment Visa under Employee Services. Select the employee from the search option, fill the required information and click on save Print the Employee Confirmation Letter generated in the system. Upload all the required documents and submit the service request. Submit the original documents at DIFC Government Services Office. An e-mail and SMS notification will be sent once the individual s original passport, Cancellation papers are ready for collection/delivery. : Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp page. Employee Confirmation Letter signed by the employee. Clear coloured copy of company establishment card Original passport Original DIFC Employee Card (if available) Original Emirates ID Employee Confirmation Letter signed by the employee. Normal 300 2 working days Express 400 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 26

2. Visa Cancellation Without Passport This service allows you to cancel an employee who is outside UAE for more than six months or whose visa expired while he/she is out of UAE. Dependents visas should be cancelled prior to cancelling the employee s visa Application process Log on to the portal and select the service Cancellation of Employment Visa under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the original documents at DIFC Government Services Office (if any). An e-mail and SMS notification from DIFC Government Services Office will be sent once Cancellation papers are ready for collection/delivery. Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp page. Clear coloured copy of company establishment card Original DIFC Employee Card (If available) Original Emirates ID (If available) Normal 600 2 working days Express 700 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 27

Amendment of Employment Visa 1. Transfer of Employment Visa to a New Passport This service allows you to transfer a valid Employment visa of an employee from an old passport to new. Application process Log on to the portal and select the service Amendment of Employment Visa under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the original documents at DIFC Government Services Office. An e-mail and SMS notification from DIFC Government Services Office will be sent once Passports are ready for collection/delivery. : Clear coloured copy of the old passport of the applicant, including the personal details page and visa stamp page. Clear coloured copy of the new passport Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of company establishment card Original Passport (old and new) Normal 450 3 working days Express 600 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 28

2. Change of Personal Details Occupation This service allows you to amend/correct employee name, designation, passport number or company name in a valid Employment visa of an employee. Application process Log on to the portal and select the service Amendment of Employment Visa under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the original documents at DIFC Government Services Office. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is ready for collection/delivery. Clear coloured copy of the passport of the applicant, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Copy of attested marriage certificate for name change after marriage. Attested Educational Certificate if applicable Clear coloured copy of company establishment card Original Passport (Kindly ensure availability of at least two empty pages in the passport before submission) Normal 470 3 working days Express 580 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 3. Lost or Damaged Passport This service allows you to transfer a valid Employment visa of an employee to a new passport issued in lieu of lost or 29

damaged Application process Log on to the portal and select the service Amendment of Employment Visa under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the original Passport and Lost Certificate issued by Dubai Police at DIFC Government Services Office. If the passport is lost out of UAE, visa information report issued by UAE Embassy/Consulate in the country where the passport is lost will also be required. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is ready for collection/delivery. Clear coloured copy of the lost/damaged passport, including the personal details page and visa stamp page. Clear coloured copy of the new passport Visa Information report (if passport is lost out of UAE) Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of company establishment card New Passport Original Lost Certificate Visa Information report (if passport is lost out of UAE) Normal 950 3 working days Express 1,200 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 4. Change of Nationality This service allows you to transfer a valid Employment visa of an employee to a new passport issued due to change 30

of Nationality. Application process Log on to the portal and select the service Amendment of Employment Visa under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit all the original documents at DIFC Government Services Office.. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is ready for collection/delivery. Clear coloured copy of the old passport, including the personal details page and visa stamp page. Clear coloured copy of the new passport Clear coloured copy of good conduct certificate issued by Dubai Police Clear coloured copy of the clearance letter issued by Dubai Courts. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of company establishment card Original Passport (old and new) Good conduct certificate issued by Dubai Police Clearance Letter issued by Dubai Courts. Emirates ID One Colour Photograph of the applicant Normal 1,000 Not Applicable Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Transfer of Employment Visa from DIFC to Others This service request allows you to request DIFC approval to transfer an individual from a DIFC registered entity to a Government entity, a Free Zone entity within Dubai or an individual sponsor. 31

Application process Log on to the portal and select the service Transfer of Employment Visa to Others under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Print the employee confirmation letter generated in the system Submit all the original documents at DIFC Government Services Office. Receive the visa transfer form signed and stamped by the DIFC. Clear coloured copy of the applicant s passport, including the personal details page and visa stamp page. Clear coloured copy of the new sponsor s passport, including the personal details page and visa stamp page (if the new sponsor is an individual). Clear coloured copy of the new sponsor s establishment card (if the new sponsor is an entity). Sponsorship Transfer form signed and stamped by the new sponsor Employee Confirmation letter signed by the company s authorised signatory and the employee. Clear coloured copy of company establishment card Original Sponsorship Transfer form signed and stamped by the new sponsor. Employee Confirmation letter signed by the Employee. DIFC Employee Card (if available) Normal 400 Same Time Note: there will be an additional fee of AED 400 if DIFC Employee card is lost or not available Employment Entry Permit Services 1. Renewal of Entry Permit This service request allows you to renew an expired entry permit of an individual before he/she enters the country or before completing the local amendment. The request for renewal should be submitted within 3 days prior to the expiry date of the entry permit. 32

Application process Log on to the portal and select the service Employment Entry Permit Services under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents. Submit the original document to DIFC Government Services Office (if any) An e-mail and SMS notification from DIFC Government Services Office will be sent once the Entry Permit renewal is completed. Clear coloured copy of the applicant s passport Clear coloured copy of the entry permit Clear coloured copy of company establishment card Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Original Entry Permit (if the entry permit was collected from DIFC GSO) Normal 520 3 working days Express 700 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Re-Issue Employment Entry Permit This service request allows you to correct an error in an issued employment entry permit. Application process Log on to the portal and select the service Employment Entry Permit Services under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the original document to DIFC Government Services Office (if any) 33

An e-mail and SMS notification from DIFC Government Services Office will be sent once the amended Entry Permit is ready for collection/delivery (if applicable). Clear coloured copy of the applicant s passport Attested Educational Certificate if applicable : Original Entry Permit (if the entry permit was collected from DIFC GSO) Service Type Service Fee (AED) Service Fee (AED) Timeframe (Applicant Outside the UAE) (Applicant Inside the UAE) Normal 760 1,300 3 working days Express 1,000 1,650 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 3. Cancellation of Employment Entry Permit This Service request allows you to cancel an issued entry permit before stamping the visa on the passport. Application process Log on to the portal and select the service Employment Entry Permit Services under Employee Services. Select the applicant from the search option, fill the information and submit after uploading the required documents Submit the original document to DIFC Government Services Office (if any) An e-mail and SMS notification from DIFC Government Services Office will be sent once cancellation of entry permit is completed. Clear coloured copy of the applicant s passport Clear coloured copy of the entry permit 34

Clear coloured copy of company establishment card Original Entry Permit (if the entry permit was collected from DIFC GSO) for unused entry permit cancellation Original Entry Permit and Passport for used entry permit cancellation. Normal 300 2 working days Express 400 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Non-Sponsored Employment Services 1. New/Renewal of Seconded Employee Card This service allows you to obtain new employee card or renewal for the employee under secondment. The card will be issued until the expiry date of the visa or the requested period whichever comes first. Application process Log on to the portal and select the service Non-Sponsored Employment Services under Employee Services. Select the employee/ fill the required information and submit. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card is ready for collection/delivery. Clear coloured copy of the passport, including the personal details page and visa stamp page. A copy of the service level agreement signed by the DIFC Company and sponsor of the employee. A non-objection letter from the sponsor if the employee is seconded from the parent company with same company name. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of company establishment card Copy of the commercial license of the DIFC company Copy of the commercial license of the sponsor. 35

None Service Type Duration Service Fee (AED) Timeframe Normal 3 months 300 3 working days 6 months 600 9 months 900 12 months 1,200 Express 3 months 400 1 working day 6 months 800 9 months 1,200 12 months 1,500 2. New/Renewal Employee Card for GCC National This service allows you to obtain new employee card or renewal for a UAE/GCC National.. The card will be issued until the expiry date of the passport or for a period of 3 years whichever comes first. Application process Log on to the portal and select the service Non-Sponsored Employment Services under Employee Services. Select the employee / fill the required information and submit. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card is ready for collection/delivery. : Clear coloured copy of the passport Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Copy of the employment contract signed by both parties. The employer is entitled to delete any sensitive commercial terms. Clear coloured copy of company establishment card 36

None Normal 300 3 working days Express 400 1 working day 3. Lost Replacement of Employee Card This service allows you to obtain a replacement of the lost DIFC sponsored/seconded / GCC employee card. Application process Log on to the portal and select the service Non-Sponsored Employment Services under Employee Services. Select the employee, fill the required information and submit. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card is ready for collection/delivery. None None Normal 400 3 working days Express 520 1 working day 37

4. Amendment of Employee Card This service allows you to amend the personal details in a DIFC sponsored/seconded GCC employee card. Log on to the portal and select the service Non-Sponsored Employment Services under Employee Services. Select the employee, fill the required information and submit. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card is ready for collection/delivery. Clear coloured copy of the passport, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Original Employee Card Normal 400 3 working days Express 520 1 working day 5. New/Renewal of Temporary Work Permit This service request allows you to apply for new/renewal of temporary work permit for an individual sponsored by husband or father who wants to work for a DIFC entity without transferring the visa. Only Dubai emirate visa holders can apply for the temporary work permit. Employee s and Sponsor s visa needs to be valid more than the period of temporary work permit requested. The applicant should be in UAE upon submission of temporary work permit. Application process Log on to the portal and select the service Non-Sponsored Employment Services under Employee Services. Select the employee/fill the Service request with accurate information and save the application Print the generated Temporary Work Permit Application and Sponsor s NOC for Temporary Work Permit. 38

Upload all the required documents and submit the service request. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Temporary Work Permit and Temporary Pass are ready for collection/delivery. Clear coloured copy of the passport, including the personal details page and visa stamp page. Clear coloured copy of Sponsor s passport, including the personal details page and visa stamp page Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi Clear coloured copy of company establishment card Clear coloured copy of the commercial license of the DIFC company Temporary work permit application signed and stamped by the company authorised Signatory Sponsor s NOC for the temporary work permit with the signature of the sponsor. None Service Type Duration Service Fee (AED) Timeframe Normal 1 months 770 3 working days 3 months 1,100 6 months 1,320 12 months 2,270 Express 1 months 1,010 1 working day 3 months 1,420 6 months 1,720 12 months 2,950 6. Non-DIFC Sponsored Employment Cancellation This service request allows you to cancel a valid Seconded/GCC Card or Temporary Work Permit. Log on to the portal and select the service Non-Sponsored Employment Services under Employee Services. Fill the Service request with accurate information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent to confirm cancellation of 39

the non-difc employee Card. Clear copy of the Employee Card/Temporary Work Permit. Original Employee Card (for seconded or GCC Employees) Original Temporary Work Permit and Temporary Pass (for Temporary Work Permit holders). Normal 100 2 working days Note: A charge of AED 400 will apply for lost cards upon cancellation. Visit Visa Services This service is to apply for short term (30 days), long term (90 days) visit visas for business visitors. Visitor is not permitted to work in UAE. The company should add visit visa category (30 days, 90 days or multiple entry) to their establishment card and open the quota, paying the required guarantee, prior to apply for the same. Citizens of the countries listed below are entitled to an on-arrival visit visa upon entry to the UAE. A default number of visit days will be given upon arrival by DNRD. Andorra Croatia Germany Italy Malta San Marino Switzerland Australia Cyprus Greece Japan Monaco Singapore United Kingdom Austria Czech Republic Holland (Netherlands) Latvia New Zealand Slovakia United States Belgium Denmark Hong Kong Liechtenstein Norway Slovenia Vatican City Brunei Estonia Hungary Lithuania Poland South Korea Bulgaria Finland Iceland Luxembourg Portugal Spain Canada France Ireland Malaysia Romania Sweden 40

1. Short Term Visit Visa This service request allows you to apply for short term (30 days) visit visa. Application process Log on to the portal and select the service Business Visit Visa under Employee Services. Fill the Service request with accurate information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa is ready for collection/delivery Clear coloured copy of the applicant s passport Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Clear coloured copy of the company establishment card Copy of entry permit guarantee receipt (obtained upon adding short term visit visa to the establishment card) None Normal 1,000 3 working days Express 1,200 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Long Term Visit Visa This service request allows you to apply for short term (30 days) visit visa. Application process Log on to the portal and select the service Business Visit Visa under Employee Services. Fill the Service 41

request with accurate information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa is ready for collection/delivery Clear coloured copy of the applicant s passport Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Clear coloured copy of the company establishment card Copy of entry permit guarantee receipt (obtained upon adding short term visit visa to the establishment card) None Normal 1,700 3 working days Express 2,300 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 3. Cancellation of unused Visit Visa This service request allows you to apply for cancellation of an unused business visit visa. Unused visit visa are not cancelled automatically and must be cancelled by submitting a formal request to General Directorate of Residency and Foreigners Affairs Dubai. Log on to the portal and select the service Cancellation of unused Visit Visa under Employee Services. Select the applicant from the search option, fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa cancellation is completed. 42

Clear coloured copy of the applicant s passport Clear coloured copy of the company establishment card Clear coloured copy of the visit visa Original Visit Visa Normal 300 2 working days Express 400 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. On-Arrival Visa Extension This service request allows you to extend the validity of an on arrival visa. Visitor must have entered through any port in Dubai Emirate, in order to extend the validity through DIFC Government Services Office. Log on to the portal and select the service Business Visit Visa under Employee Services. Fill the Service request with accurate information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is ready for collection/delivery. Clear coloured copy of the applicant s passport Original Passport 43

Normal 875 3 working days Express 1,150 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Other Employment Visa Related Services 1. Letters and NOCs This Service allows you to obtain various types of Non-objection letters; Salary Certificates or Employment Confirmation letter for a DIFC sponsored Employee. Application process Log on to the portal and select the service Letters and NOCs under Employee Services. Select the applicant from the search option, fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the letter is ready for collection. Clear coloured copy of the applicant s passport and visa A recent dated supporting document from the company s authorised signatory (salary certificate/employment Confirmation) GCC Employee Card (applicable for the letter To confirm employment of a GCC National ) A copy of employment contract signed by the company and employee (applicable for Employment Confirmation on Pre-approval) An undertaking letter from the company to confirm that the applicant's DIFC employment visa will immediately be applied once his/her current visa got cancelled (applicable for Employment Confirmation on Pre-approval). None 44

Normal 100 1 working day Express 130 30 minutes 2. Company List of Employees issued by GDRFA (General Directorate of Residency and Foreigners Affairs Dubai) This service request allows you to apply for the establishment report issued by General Directorate of Residency and Foreigners Affairs Dubai. The establishment report lists all the employees with a clear status and entry/exit dates for each. Application process Log on to the portal and select the service Company List of employees issued by GDRFA under Employee Services. Select the type of request and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the report is ready for collection. Clear coloured copy of the company Establishment Card Clear coloured copy of the company Commercial License Original documents to be submitted None Normal 630 2 working days Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 3. E-Gate Card 45

This service request allows you to apply for the E-Gate service through DIFC. Kindly ensure availability of the service by calling GSO customer care (04-362 2391) prior to apply. Application process Log on to the portal and select the service E-Gate under Employee Services. Select the employee/fill the details and submit the request. The applicant to visit DIFC Government Services Office to complete the process of issuing the E-Gate card on the spot. None Original Passport Normal 425 At the same time 4. Ejari Attestation This service request allows you to attest the Tenancy Agreement with Dubai Real Estate Regulatory Agency (Ejari). Log on to the portal and select the service Ejari Attestation under Employee Services. Fill the Service request with accurate information, download the generated Undertaking of accuracy Tenancy Contract details and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Ejari document is ready for collection/delivery. 46

A clear coloured copy of the Tenancy Contract A clear coloured copy of the latest copy of DEWA Bill. New DEWA customers can upload a copy of Security Deposit A clear coloured copy of the applicant passport and visa (if tenant is a person) A clear coloured copy of both sides of applicant s Emirates ID (if tenant is a person) A clear copy of the Affection Plan Undertaking of accurate Tenancy Contract details with the signature Original Tenancy Contact Normal 585 2 working days Express 690 1 working day 5. New/Renewal P.O. Box This service request allows applying for new/renewal PO Box in DIFC. Log on to the portal and select the service P.O. Box under Employee Services. Select the required service and submit the application. For new PO box application, please enter 50* in the search field and click on search to see the available number to select from. Print the generated P.O. Box application An e-mail and SMS notification from DIFC Government Services Office will be sent once the stamped P.O. Box application is ready for collection/delivery Submit the required set of application to DIFC Emirates Post office with the required payment to commence the P.O. Box services. If the company is in formation, the form can submit to Emirates Post only once the commercial license is issued 47

P.O Box application form filled, signed and stamped by the company signatory Copy of company commercial license (not required if the company is in formation) None : Normal 300 1 working day 6. Cancellation/Transfer of P.O. Box This service request allows Cancellation of PO Box or transfer the ownership to another company in DIFC. Log on to the portal and select the service P.O. Box under Employee Services. Select the required service and submit the application. Print the generated P.O. Box Clearance/Transfer Form Submit the Form to Emirates Post office located next to DIFC Courts and obtain a signature and stamp on the form An e-mail and SMS notification from DIFC Government Services Office will be sent once cancellation or transfer is approved by DIFC Government Services Office P.O Box Clearance/Transfer form filled, signed and stamped by the Emirates Post Authority Copy of company commercial license None : 48

Normal 100 1 working day 6. PRO Card Application This service request allows applying for new/renewal of the PRO Card for the individual who would be responsible to submit/collect documents from DIFC Government Services Office. Employee seconded from another company outside DIFC is not entitled to obtain a PRO Card. Applicaion Process Log on to the portal and select the service PRO Card under Employee Services. Fill the Service request with accurate information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the PRO Card is ready for collection/delivery. A clear coloured copy of the Passport and Visa A clear coloured copy of the applicant s Employee Card Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. None Normal 300 3 working days Express 400 1 working day 7. Request to Abscond an Employee This service request allows you to declare an absent employee as an absconder. If the employee is out of UAE, company can declare the individual as absconder only after 3 months from the date of exit. Reporting the employee as an absconder is subject for the verification of DIFC GSO. 49

Log on to the portal and select the service Request to Abscond Employee under Employee Services. Select the employee from the search option, fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the absconding report is ready for collection/delivery. A clear coloured copy of the Passport and Visa A clear coloured copy of the company Establishment Card An official letter from the company with details of the case and contact details of the employee. None Normal 1,500 + a Deposit of 5,020 2 working days Express 2,000 + a Deposit of 5,020 4 working hours 8. Request to withdraw an Absconding Status This service request allows you to remove the absconder status of a DIFC sponsored employee. Log on to the portal and select the service Request to withdraw an Absconding status under Employee Services. Select the employee from the search option, fill the required information and submit after uploading required documents. An email An e-mail and SMS notification from DIFC Government Services Office will be sent once the absconding status is withdrawn (if applicable). 50

A clear coloured copy of the Passport and Visa A clear coloured copy of the company Establishment Card None Normal 650 2 working days Express 845 4 working hours 9. Visitor Card This service request allows you to apply for a visitor pass for a visitor or an Intern. Log on to the portal and select the service Visitor Card under Employee Services. Fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Visitor Card is ready for collection/delivery. A clear coloured copy of the passport A clear copy of the Visit/Tourist Visa or On-arrival visa stamp page from the passport Clear coloured copy of the visa if the visitor is on an Internship A clear copy of the letter from the University if the visitor is on an internship Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. None 51

Service Type Duration Service Fee (AED) Timeframe Normal 1 months 100 3 working days 3 months 300 Express 1 months 200 1 working day 3 months 400 10. Personal Information or Unified Number Report issue by GDRFA (General Directorate of Residency and Foreigner Affairs Dubai) This service request allows applying for complete details of an employee from General Directorate of Residency and Foreigners Affairs Dubai system. The report will show the visa status as well as last entry and exit details. Log on to the portal and select the service Personal Information or Unified Number Report issued by GDRFA under Employee Services. Select the employee from the search option or fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the report is ready for collection/delivery. A clear coloured copy of the passport and visa A clear coloured copy of the company Establishment Card None Normal 280 3 working days 52

Express 370 1 working day 11. Entry Permit/Visit Visa Deposit at Dubai International Airport This service request allows you to request DIFT to deposit the entry visa/entry permit of an applicant, who is outside UAE, at Dubai International Airport prior to the entry of the individual. Log on to the portal and select the service Entry Permit/Visit Visa Deposit at Dubai International Airport under Employee Services. Select the Service Request from the search option and submit after filling the required information. An e-mail and SMS notification from DIFC Government Services office will be sent once the Entry Visa is deposited at the Airport. Copy of air ticket : None : Normal 300 2 working days Express 400 1 working day 12. Upgrade to Express after Medical Fitness Test This service request allows you to upgrade an ongoing service request to express after completing medical fitness test. Log on to the portal and select the service Upgrade to Express after Medical Fitness Test under Employee 53

Services. Select the employee and Service Request number from the search option and submit. The ongoing application will be converted to Express and an e-mail and SMS notification from DIFC Government Services Office will be sent once the passport is ready for delivery. None None Upgrade to express 380 n/a 13. Government Fine Payment This service request allows you to pay for Government fines issued by General Directorate of Residency and Foreigners Affairs Dubai or Emirates Identity Authority. Log on to the portal and select the service Government Fine Payment under Employee Services. Select the related Service Request number from the search option and submit to make the payment. N/A N/A PSA Refund The service allows the companies who cancelled/transferred the employment visa of an employee and wishes to 54

refund the PSA deposit paid for the same employee. PSA deposit will be moved to PSA Available in the portal as soon as the cancellation/transfer is completed. This amount can either be utilised against new employment visa or refunded. This service is not a part portal services. Submit all the required documents to the Government Service Office. The approved PSA refund will be received within 30 working days. N/A Letter from the company addressed to the Government Service Office, requesting a specific amount for the PSA refund and stating the names of the cancelled/transferred employees. List of the current employees as per the Government Service Office Employee List Form, printed on the company letter head, signed and stamped by an authorised signatory. Please send an email to gs.helpdesk@difc.ae for the template of list of current employees. Copy of the exit stamp/copy of the employee s new visa. If the employer is unable to provide the required documents then the employer should apply for a Personal Information Report (please refer to GO-00100) to confirm the employee s exit or transfer. Copy of the employee s old visa. GSO Clearance for Dissolution of a Company The service allows you to obtain a clearance from DIFC Government Services Office to complete the dissolution of a company in DIFC. This service is not a part of portal services. Cancel all employment visas and ensure all employees have exited the country or transferred to another company. Cancel the PO Box through the DIFC client portal, if the company holds a PO Box in DIFC. Cancel the company Establishment Card through the DIFC Client Portal Government Services Office will provide required clearance to the concerned Department and notify the applicant accordingly. Required Documents 55

A copy of company Commercial License. Original Establishment Card (if not cancelled yet). P.O. Box clearance form signed and stamped by Emirates Post Authority (applicable only if the company holds P.O. Box in DIFC). Medical Fitness Test and Card Services 1. Medical Fitness Test for Non-DIFC Sponsorship The service allows you to avail a medical test at DIFC Medical Fitness Test Centre for a non-difc sponsored individual. Log on to the portal and select the service Medical Fitness Test for Non-DIFC Sponsorship under Employee Services. Fill the required information and submit after uploading required documents. An e-mail and SMS notification will be sent once the medical fitness test has been scheduled. Complete the medical fitness test at the DIFC medical centre. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Medical Report is ready for collection/delivery. A clear coloured copy of the Passport and visa. A clear coloured copy of the sponsor s passport and visa if the applicant is sponsored by an individual. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. 2 coloured passport size photographs (at the time of medical fitness test) Fees and Time of Service Normal 930 3 working days Express 1,730 1 working day 56

2. Medical Health Card Request This service request allows you to apply for new/renewal/re-issue of health card issued by Dubai Health Authority. Log on to the portal and select the service Medical Health Card Request under Employee Services. Select the employee or click on next to fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Medical Health Card is ready for collection/delivery. A clear coloured copy of the Passport and visa. (1) coloured passport size photograph Fees and Time of Service Normal 510 1 working day Express 650 1 working day Add/Remove GSO Authorized Signatory 1. Add/Remove Authorized Signatory This Service request allows you to appoint/remove authorized signatory(s) for Employee Services. The Individual appointed will be authorized to sign the salary certificates, Temporary Work Permit Applications, Internal Transfer Applications or Employment Contracts. Log on to the portal and select the service Add/Remove GSO Authorized Signatory under Employee 57

Services. Fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the authorized signatory is added to GSO signature database or removed from the database. A clear coloured copy of the Passport of the signatory(s). A clear coloured copy of the UAE residence visa if the signatory is a resident in UAE Copy of company commercial license Signed GSO authorized signatory form (the form will be generated upon submission of SR) None Fees and Time of Service Normal 100 2 working days Log on to the portal and select the service Add/Remove GSO Authorized Signatory under Employee Services. Fill the required information and submit after uploading required documents. An e-mail and SMS notification from DIFC Government Services Office will be sent once the authorized signatory is removed from GSO signature database. A clear coloured copy of the Passport of the signatory(s). A clear coloured copy of the UAE residence visa if the signatory is a resident in UAE Copy of company commercial license None 58

Fees and Time of Service Normal 100 2 working days 59

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For any questions please contact us: Telephone: 04 362 2222 Email: gs.helpdesk@difc.ae Visit us: Level B1 (Marble Walk) The Gate, DIFC