GOVERNMENT SERVICES OFFICE Client Handbook Dependent Visa Services 2015 1
DIFC Government Services Office 3 DIFC Client Portal 3 General Instructions 3 How to apply for GSO Services through DIFC portal 4 DEPENDENT VISA SERVICES 5 New Dependent Visa Package 5 Applicant Outside the Country 5 Applicant Inside the Country 8 Transfer of Dependent Visa Package 10 Renewal of Dependent Visa Package 13 Cancellation of Dependent Visa 15 Visa Cancellation with Passport 15 Visa Cancellation without Passport 16 Amendment of Dependent Visa 17 Transfer of Dependent Visa to a New Passport 17 Lost or Damaged Passport 18 Change of Nationality 19 Dependent Entry Permit Services 20 Renewal of Entry Permit 20 Re-Issue Dependent Entry Permit 21 Cancellation of Dependent Entry Permit 22 Visit Visa Services 23 Short Term Visit Visa 24 Long Term Visit Visa 25 2
DIFC Government Services Office The Government Service Office was established to extend the support of General Directorate of Residency and Foreigners Affairs-Dubai (GDRFA) to clients registered with DIFC. It has since become a one-stop-shop for a large number of visa related services such as Employment visa services, Visit Visa Services, Dependent Visa Services, Non DIFC sponsored Employment services..etc. The DIFC Government Service Office Client Handbook Dependent Visa Services is a detailed guide covering all aspects of dependent visa related applications for the DIFC Sponsored Employees. The manual provides a comprehensive list of services offered by the Government Service Office, including the following details for each service: Definition Application process Documents required to be uploaded along with the application Original Documents required for the service Service Fees and timeframe DIFC Client Portal DIFC client portal is dedicated to provide DIFC registered entities with various services. It offers online services, such as company and employee services. Through Employee Services, you could apply for all visa related services. Moreover, online payments could be done by topping up company s balance to apply for each and every service that the portal offers efficiently. Please click here for portal access and to watch the introductory videos. For further queries or clarifications, please e-mail the Government Service Office on gs.helpdesk@difc.ae or call us on 04 362 2222. General Instructions The portal user with Employee Services access will be able to apply for all GSO related services if the company holds a valid establishment card. The portal account should have enough balance in order to submit a Service Request. User will be able to track and view the status of a submitted application through the portal. However, DIFC Government Services Office will be contacting the client through email and SMS once the documents are ready for collection as well as if further documents/information is required. If the submitted service request requires any original documents to start the process, the original(s) should be submitted at DIFC Government Services Office, right after submitting the service request through portal. The documents uploaded along with the service request should be coloured and clear. Please ensure the passport photograph is with white a background, frontal view of the applicant and either in jpg format. If the dependent is below 15 years of age, the photograph should also be aligned with EID requirements (clear picture looking straight to the camera, without showing teeth with no spectacles or heavy jewellery). 3
Clients are requested to ensure that they provide accurate information on all applications to avoid any delays or errors. The Government Service Office will not be responsible for any errors on General Directorate of Residency and Foreigners Affairs documents due to the provision of inaccurate information Visa related emails and SMS will be sent to all the portal users with Employee Services access. All information provided on applications will be treated with confidentiality. All requirements and fees listed in the manual/portal are subject to change by General Directorate of Residency and Foreigners Affairs or the Government Service Office without prior notice. DIFC Government Services working hours are: Sunday to Thursday 08:00AM to 03:00PM How to apply for GSO Services through DIFC portal This section provides clear guidelines on the submission process of the DIFC Client Portal. User Access Click on the link: https://portal.difc.ae/user_access_form and select the desired option from the dropdown menu (create new user or update existing user). Fill the required information, upload the passport copy of the user and click on submit A User Details Document will be generated in the system. Print this document; obtain the signature of the user as well as the company authorised signatory as per the commercial license. Email the signed document to portal@difc.ae along with a copy of the commercial license. Receive an email from DIFC portal team with the user id and password. Submission of application Log on DIFC Client Portal and click on Employee Services Select the required service from the list of services. Fill the online application and click on Save. On the next page, click on download/upload doc and upload the required documents and click on Save. Review the application and click the button Submit. Submit the original documents at the DIFC Government Services office if required only. Return Functionality Upon submission, DIFC Government Services Officer will review the application and approve, return or reject the application. Incomplete applications will be sent back to the client for more information or documents re-upload. If the service request is returned for more information, please click on the Pending Actions icon and provide required information in the field Client Comments and then click on Save If the service request is returned for Re-upload Documents, please click on the Pending Actions icon, 4
replace the required document(s) and then click on Save. If the pending requirement is an additional upload, Click on Pending Actions icon, upload the required document under Download/Upload Doc. After upload, click on the step ID, Edit on the service request, enter a comment on customer comments and then click Save. If Government fines are to be paid, please go to Employee Services Government Fines Payment. After making the payment please click on Step ID, Edit and enter a comment on Customer Comments section and then Save. Track the status of the submitted Service Request The applicant can view the latest status of the application by clicking Service Requests in the client portal. Cancellation Of Service Request Open the service request and click on Cancel DIFC GSO officer will verify the cancellation request and approve/reject accordingly The service request will be stopped and a refund will be processed if applicable only. For new visa applications, refunds will be applicable only before scheduling the medical fitness test. The refund amount will be credited back to the company s portal account after approval of DIFC finance within 20 working days. Dependent Visa Services New Dependent Visa Package Applicant Outside the Country This Service Request allows you to apply for new residence visas for the family member or domestic helper of a DIFC sponsored Employee while the dependent is outside the country. Application Process Log on to the portal and select the service New Dependent Visa Package under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. An e-mail and SMS notification from the Government Service Office will be sent once the entry permit sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC. An e-mail and SMS notification will be sent from the Government Service Office within 2 working days, given that there are no further delays by the General Directorate of Residency and Foreigners Affairs, to collect the 5
original entry permit which should be deposited at the port of entry prior to applicant s entry to UAE. Submit the original passport and entry permit once the applicant has entered the UAE in order to process his/her Emirates ID application form and schedule a medical fitness test (if the dependent is a domestic helper, the applicant should undergo a medical test in any DHA approved medical fitness centre outside DIFC and submit the test result along with the passport and entry permit). An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre (if applicable). If Emirates ID biometrics is required, collect the original passport, original visa (for new applications) and emirates ID registration form stamped by DIFC from Government Services Office and undergo the EID biometrics (fingerprint and photo capture) any Emirates ID authorised centre. Submit back all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail and SMS notification from the Government Service Office will be sent once the visa stamping sponsor form and maid contracts (for domestic helper) are ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC. Maid contracts should be signed by both the sponsor and domestic helper An e-mail notification will be sent once the individual s original passport and original Emirates ID registration form are ready for collection/delivery. Documents to be uploaded Clear coloured passport photocopy of the applicant, with the personal details page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured passport photocopy of the sponsor, including the personal details and visa pages. Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a copy of the original Title Deed issued by the Dubai Land Department is required. A Copy of latest Water and Electricity bill under the sponsor s name. (New DEWA account holder can upload a copy of DEWA deposit receipt) If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming that the apartment is provided to the employee. Sponsor s salary certificate, issued by the current employer signed by the company authorised signatory. Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED. Copy of the receipt issued by General Directorate of Residency and Foreigners Affairs if the family file was opened already. For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and wife are of different nationalities and have been married outside of either of their home countries, the marriage certificate should be attested by the consulate of the husband s home country. For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs. For child sponsorship, copies of the mother s passport with the visa stamp page if the mother has a valid 6
sponsorship. For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor. For son above 18 years of age, a letter in Arabic from a UAE university, addressed to General Directorate of Residency and Foreigners Affairs-Dubai, to confirm his continuity of education. For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the daughter. Undertaking template will be generated upon saving the service request in the portal. For Domestic Helper, copy of passport and visa of sponsor s spouse. For Domestic Helper with the designation Driver, copy of applicant s Driving License. For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under Sponsor s name. For Domestic Helper, If the domestic helper s nationality is same as of sponsor or sponsors spouse, then an official letter from the home consulate, to indicate that they are not blood relatives. For Domestic Helper, Individuals of Sri Lankan or Indonesian nationalities are required to submit the original of their medical reports, issued by an authorised medical centre in their home country. Kindly email gs.helpdesk@difc.ae for a list of approved medical centres. In case a copy is provided only, an undertaking letter from the recruiting agency in the UAE will be required Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing managerial job title may apply through the Government Service Office, if the husband is unemployed. Other conditions may also apply). Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. Original Documents to be Submitted Original Attested Marriage Certificate for the spouse sponsorship Original attested Birth Certificate for the child sponsorship. Original passport (required once the applicant has entered the UAE. Kindly ensure availability of at least two empty pages in the passport before submission). Original Entry Permit (required once the applicant has entered the UAE). Original Medical Test Result (required if the applicant is a domestic helper once the applicant has entered the UAE). (2) Passport size photographs (at the time medical test if applicable). Fees and Service Time Service Type Applicant Type Service Fee (AED) Timeframe Normal Below 18 years of Age 1,600 7
Above 18 years of Age 2,540 7 working days Domestic Helper 6,740 +2,040 (Deposit) Below 18 years of Age 1,900 Express Above 18 years of Age 4,110 2 working days Domestic Helper 8,650 +2,040 (Deposit) Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Application Inside the Country This Service Request allows you to apply for new residence visas for the family member or domestic helper of a DIFC sponsored Employee while the dependent is in the country. Application Process Log on to the portal and select the service New Dependent Visa Package under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the required original documents to DIFC Government Services Office. An e-mail and SMS notification from the Government Service Office will be sent once the entry permit sponsor form is ready for collection/delivery (not applicable if the applicant is a new born baby) The sponsorship form needs to be signed by the sponsor and returned to DIFC. An e-mail and SMS notification will be sent from the Government Service Office within 2 working days, given that there are no further delays from the General Directorate of Residency and Foreigners Affairs, to confirm issuance of residence visa (entry permit) in order to submit the original passport if not submitted already. If the dependent is a domestic helper, the entry permit should be collected from DIFC GSO to undergo a medical test at a Dubai Health Authority approved medical fitness centre. Submit the required documents to DIFC GSO if any. An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics if the applicant is above 18 years of age. Complete the medical fitness test at the DIFC medical centre (if applicable). If Emirates ID biometrics is required, collect the original passport, original visa (for new applications) and emirates ID registration form stamped by DIFC from Government Services Office and undergo the EID biometrics (fingerprint and photo capture) any Emirates ID authorised centre. Return all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. 8
An e-mail and SMS notification from the Government Service Office will be sent once the visa stamping sponsor form and maid contracts (if domestic helper)are ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC. Maid contracts should be signed by both the sponsor and domestic helper. An e-mail notification will be sent once the individual s original passport and original Emirates ID registration form are ready for collection/delivery. Documents to be uploaded Clear coloured passport photocopy of the applicant, with the personal details page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured passport photocopy of the sponsor, including the personal details and visa pages. Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a copy of the original Title Deed issued by the Dubai Land Department is required A Copy of latest Water and Electricity bill under the sponsor s name. (New DEWA account holder can upload a copy of DEWA deposit receipt) If the tenancy contract is under the name of employer, A letter in Arabic addressed General Directorate of Residency and Foreigner Affairs-Dubai from the company, with the details of the apartment, confirming that the apartment is provided to the employee. Sponsor s salary certificate, issued by the current employer signed by the company authorised signatory. Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED. Copy of the receipt issued by GENERAL DIRECTORATE OF RESIDENCY AND FOREIGNERS AFFAIRS if the family file was opened already. For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and wife are of different nationalities and have been married outside of either of their home countries, the marriage certificate should be attested by the consulate of the husband s home country. For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs. For child sponsorship, copies of the mother s passport with the visa stamp page if the mother has a valid sponsorship. For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor. For son above 18 years of age, a letter in Arabic from a UAE university, addressed General Directorate of Residency and Foreigners Affairs-Dubai, to confirm his continuity of education. For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the daughter. Undertaking template will be generated upon saving the service request in the portal. For Domestic Helper, copy of passport and visa of sponsor s spouse. For Domestic Helper with the designation Driver, copy of applicant s Driving License. For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under Sponsor s name. For Domestic Helper, If the domestic helper s nationality is same as of sponsor or sponsors spouse, then an official letter from the home consulate, to indicate that they are not blood relatives. Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing 9
managerial job title may apply through the Government Service Office, if the husband is unemployed. Other conditions may also apply). Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. Original Documents to be submitted Original Attested Marriage Certificate for the spouse sponsorship Original attested Birth Certificate for the child sponsorship. Original passport once the entry permit is issued (Kindly ensure availability of at least two empty pages in the passport before submission). Original Entry Permit (if collected from DIFC GSO). Original Medical Test Result (required if the applicant is a domestic helper once the applicant has entered the UAE). (2) Passport size photographs (at the time medical test if applicable). Fees and Service Time Service Type Applicant Type Service Fee (AED) Timeframe Normal New born baby Below 18 years of Age Above 18 years of Age Domestic Helper 2,850 3,010 3,870 8,130 +2,040 (Deposit) 7 working days New born baby 3,500 Express Below 18 years of Age Above 18 years of Age 3,760 6,420 2 working days Domestic Helper 10,430 +2,040 (Deposit) Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. :New born baby application is applicable only if the child is born in UAE and never exited the country. Transfer of Dependent Visa Package 10
Transfer of Dependent Visa Package This Service Request allows you to apply for transferring residence visas of the family member or domestic helper to the sponsorship of a DIFC sponsored employee. Application Process Log on to the portal and select the service Transfer of Dependent Visa Package under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the required original documents to DIFC Government Services Office. An e-mail and SMS notification from the Government Service Office will be sent once the Transfer form and maid contract (if domestic helper) are ready for collection/delivery. The sponsorship transfer form needs to be signed by both current and new sponsor and returned to DIFC. Maid contracts should be signed by both the sponsor and domestic helper. For Family member above 18 years of age : An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics Complete the medical fitness test at the DIFC medical centre (if applicable). If Emirates ID biometrics is required, collect the original passport, and emirates ID registration form stamped by DIFC from Government Services Office and undergo the EID biometrics (fingerprint and photo capture) any Emirates ID authorised centre. Return all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail notification will be sent once the individual s original passport and original Emirates ID registration form are ready for collection/delivery. Documents to be uploaded Clear coloured passport photocopy of the applicant, with the personal details and visa page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured passport photocopy of the sponsor, including the personal details and visa pages. Clear coloured copy of current employer s passport and visa copy if the sponsor is an individual. Clear coloured copy of the current employer s establishment card if the sponsor is a company. For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and wife are of different nationalities and have been married outside of either of their home countries, the marriage certificate should be attested by the consulate of the husband s home country. Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a copy of the original Title Deed issued by the Dubai Land Department is required. A Copy of latest Water and Electricity bill under the sponsor s name. (New DEWA account holder can upload a copy of DEWA deposit receipt) If the tenancy contract is under the name of employer, A letter in Arabic from the company addressed 11
General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming that the apartment is provided to the employee. Sponsor s salary certificate, issued by the current employer signed by the company authorised signatory. Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED. Copy of the receipt issued by General Directorate of Residency and Foreign Affairs if the family file was opened already. Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing managerial job title may apply through the Government Service Office, if the husband is unemployed. Other conditions may also apply). For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs. For child sponsorship, copies of the mother s passport with the visa stamp page if the mother has a valid sponsorship. For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor. For son above 18 years of age, a letter in Arabic from a UAE university addressed to General Directorate of Residency and Foreigners Affairs-Dubai, to confirm his continuity of education. For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the daughter. Undertaking template will be generated upon saving the service request in the portal. For Domestic Helper, copy of passport and visa of sponsor s spouse. For Domestic Helper with the designation Driver, copy of applicant s Driving License. For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under Sponsor s name. For Domestic Helper, If the domestic helper s nationality is same as of sponsor or sponsors spouse, then an official letter from the home consulate, to indicate that they are not blood relatives Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. Original Documents to be submitted Original Attested Marriage Certificate for the spouse sponsorship Original attested Birth Certificate for the child sponsorship. Original passport is to be submitted along with the signed visa transfer form (Kindly ensure availability of at least two empty pages in the passport before submission). Original Medical Test Result (required if the applicant is a domestic helper and to be submitted along with signed transfer form). (2) Passport size photographs (at the time medical test if applicable) Fees and Service Time Service Type Applicant Type Service Fee (AED) Timeframe 12
Normal Below 18 years of Age Above 18 years of Age Domestic Helper 2,700 3,610 7,100 + 2,040 (Deposit) 5 working days Below 18 years of Age 3,500 Express Above 18 years of Age 4,310 2 working days Domestic Helper 9,150 + 2,040 (Deposit) Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Renewal of Dependent Visa Package Renewal of Dependent Visa Package This service request allows you to renew the residence visa of a DIFC Sponsored employee s family members or Domestic helper. Application Process Log on to the portal and select the service Renewal of Dependent Visa Package under Employee Services. Fill the Service request with accurate information and submit after uploading the required documents. Submit the required original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the requirement of Emirates ID biometrics (not applicable if the dependent is a domestic helper or below 18 years of age) Complete the medical fitness test at the DIFC medical centre (if applicable). If Emirates ID biometrics is required, collect the original passport, and emirates ID registration form stamped by DIFC from Government Services Office and undergo the EID biometrics (fingerprint and photo capture) any Emirates ID authorised centre. Return all the original documents including the stamped Emirates ID registration form to DIFC Government Services Office once the biometrics are completed. An e-mail and SMS notification will be sent once the visa renewal sponsor form and maid contracts (for domestic helper) are ready for collection/delivery. The sponsorship forms need to be signed by the sponsor and returned to DIFC. Maid contract should signed by both sponsor and the domestic helper. An e-mail notification will be sent once the individual s original passport and original Emirates ID registration 13
form are ready for collection/delivery. Documents to be uploaded Clear coloured passport photocopy of the applicant, with the personal details and visa page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured passport photocopy of the sponsor, including the personal details and visa pages. Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a copy of the original Title Deed issued by the Dubai Land Department is required. A Copy of latest Water and Electricity bill under the sponsor s name. (New DEWA account holder can upload a copy of DEWA deposit receipt) If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed General Directorate of Residency and Foreigner Affairs-Dubai with the details of the apartment, confirming that the apartment is provided to the employee. Sponsor s salary certificate, issued by the current employer signed by the company authorised signatory. Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED. Copy of the receipt issued by General Directorate of Residency and Foreigners Affairs if the family file was opened already. Copy of attested Educational Certificate if the sponsor is a female. (Kindly note that only women bearing managerial job title may apply through the Government Service Office, if the husband is unemployed. Other conditions may also apply). For child sponsorship, copies of the mother s passport with the visa stamp page. For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor. For son above 18 years of age, a letter in Arabic from a UAE university, addressed to General Directorate of Residency and Foreigners Affairs-Dubai, to confirm his continuity of education. For daughters above 18 years of age, an undertaking letter confirming the marital status (single) of the daughter. Undertaking template will be generated upon saving the service request in the portal. For Domestic Helper, copy of passport and visa of sponsor s spouse. For Domestic Helper, copies of receipt for Domestic helper guarantee payment. For Domestic Helper with the designation Driver, copy of applicant s Driving License. For Domestic Helper with the designation Driver, copies of registration cards of two vehicles registered under Sponsor s name. Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. Original Documents to be submitted Original passport (Kindly ensure availability of at least two empty pages in the passport before submission). Original Medical Test Result (required if the applicant is a domestic helper) 14
Original Birth Certificate of the child or Original EID of the sponsor in case the applicant is below 15 years of age. (2) Passport size photographs (at the time medical test if applicable). Fees and Service Time Service Type Applicant Type Service Fee (AED) Timeframe Below 18 years of Age 1,200 Normal Above 18 years of Age 2,040 7 working days Domestic Helper 6,470 Express Below 18 years of Age Above 18 years of Age 1,500 3,310 2 working days Domestic Helper 8,210 Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Cancellation of Dependent Visa Visa Cancellation with Passport This service allows you to apply for cancellation of a family of domestic helper residence visa of a DIFC sponsored employee who is in UAE or outside UAE (for less than six months with a valid DIFC visa). Application process Log on to the portal and select the service Cancellation of Dependent Visa under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. Submit the required original documents at DIFC Government Services Office. An e-mail and SMS notification will be sent once the visa cancellation sponsor form is ready for collection/delivery. The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification will be sent once the individual s original passport, Cancellation papers are ready for collection/delivery. 15
Documents to be uploaded Clear coloured passport photocopy of the applicant, including the personal details page and visa stamp page. Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page. Original Documents to be submitted Original passport Original Emirates ID Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 300 2 working days Express 400 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Visa Cancellation without Passport This service allows you to apply for cancellation of a family or domestic helper who is outside UAE for more than six months or whose visa expired while he/she is out of UAE. Valid visas of a dependent who is outside UAE for less than six months can also be cancelled without original passport in case the sponsor needs to cancel his DIFC employment visa. Application Process Log on to the portal and select the service Cancellation of Dependent Visa under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. An e-mail and SMS notification will be sent once the visa cancellation sponsor form is ready for collection/delivery. The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification will be sent once the individual s Cancellation papers are ready for collection/delivery. 16
Documents to be uploaded Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page. Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page. Original Documents to be submitted Original Emirates ID (if available) Frees and Service Time Service Type Service Fee (AED) Timeframe Normal 300 2 working days Express 400 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Amendment of Dependent Visa 1. Transfer of Dependent Visa to a New Passport This service allows you to transfer a valid Dependent visa from an old passport to new. Application process Log on to the portal and select the service Amendment of Dependent Visa under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. Submit the required original documents at DIFC Government Services Office. An e-mail and SMS notification will be sent once the visa amendment sponsor form is ready for collection/delivery. The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification will be sent once the individual s original passport is ready for collection/delivery. Documents to be uploaded 17
Clear coloured photocopy of the applicant old passport, including the personal details page and visa stamp page. Clear coloured photocopy of the applicant new passport, with the personal details page Clear coloured passport photocopy of the sponsor, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Original Documents to be submitted Original Passport (old and new) Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 450 3 working days Express 560 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 2. Lost or Damaged Passport This service allows you to transfer a valid Dependent visa to a new passport issued in lieu of lost or damaged Application process Log on to the portal and select the service Amendment of Dependent Visa under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. Submit the required original documents at DIFC Government Services Office. An e-mail and SMS notification will be sent once the visa amendment sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is ready for collection/delivery. Documents to be uploaded 18
Clear coloured copy of the lost/damaged passport, including the personal details page and visa stamp page. Clear coloured copy of the new passport Clear coloured copy of sponsor s passport, including the personal details page and visa stamp page. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Copy of Lost Certificate issued by local police. Visa Information Report (if any) Original Documents to be submitted Original Passport (New) Original Lost Certificate Visa Information report (if passport is lost out of UAE) Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 470 3 working days Express 1,150 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 3. Change of Nationality This service allows you to transfer a valid Dependent visa to a new passport issued due to change of Nationality. Application process Log on to the portal and select the service Amendment of Dependent Visa under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. Submit the original documents at DIFC Government Services Office. An e-mail and SMS notification will be sent once the visa amendment sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is 19
ready for collection/delivery. Documents to be uploaded Clear coloured copy of the old passport, including the personal details page and visa stamp page. Clear coloured copy of the new passport Clear coloured copy of sponsor s passport, including the personal details page and visa stamp page. Clear coloured copy of good conduct certificate issued by Dubai Police if the applicant is above 15 years of age. Clear coloured copy of the clearance letter issued by Dubai Courts. If the applicant is above 15 years of age. Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Original Documents to be submitted Original Passport (old and new) Good conduct certificate issued by Dubai Police if applicable Clearance Letter issued by Dubai Courts if applicable. Emirates ID (1) Passport size Photograph of the applicant Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 930 Not Applicable Note: Change of Nationality application is subject for certain approvals at General Directorate of Residency and Foreigners Affairs which may cause delay in service time. Dependent Entry Permit Services Renewal of Entry Permit This service request allows you to renew an expired dependent entry permit before he/she enters the country or before completing the local amendment. The request for renewal should be submitted within 3 days prior to the expiry date of entry permit. Application Process 20
Log on to the portal and select the service Dependent Entry Permit Services under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. Submit the original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the entry permit renewal sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO. An email and SMS notification from DIFC Government Services Office will be sent once the renewed entry permit is ready for collection/delivery if applicable. Documents to be uploaded Clear coloured copy of the applicant s passport Clear coloured copy of the entry permit Clear coloured copy of sponsor s passport with personal details and visa page Applicant s photograph with white background in.jpg format with a resolution of more than 200dpi. Original Documents to be submitted Original Entry Permit (if the entry permit was collected from DIFC GSO) Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 520 3 working days Express 700 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Re-Issue Dependent Entry Permit This service request allows you to correct an error in an issued dependent entry permit. Application Process 21
Log on to the portal and select the service Dependent Entry Permit Services under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and submit after uploading the required documents. Submit the original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the re-issue sponsor forms are ready for collection/delivery. The sponsorship forms need to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification from DIFC Government Services Office will be sent once the entry permit is ready for collection/delivery if applicable. Documents to be uploaded None Original Documents to be submitted Original Entry Permit (if the entry permit was collected from DIFC GSO) Fees and Time of Service Service Type Service Fee (AED) (Applicant Outside the UAE) Service Fee (AED) (Applicant Inside the UAE) Timeframe Normal 760 1,300 3 working days Express 970 1,650 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Cancellation of Dependent Entry Permit This service request allows you to apply for cancellation of a dependent visit visa or an issued entry permit before stamping the visa on the passport. Application process Log on to the portal and select the service Dependent Entry Permit Services under Employee Services. Select the sponsor and dependent (if available) from the search option, fill the required information and 22
submit after uploading the required documents. Submit the original documents to DIFC Government Services Office. An e-mail and SMS notification will be sent once the cancellation sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification from DIFC Government Services Office will be sent once the entry permit cancellation is completed. Documents to be uploaded Clear coloured copy of the applicant s passport Clear coloured copy of the entry permit Clear coloured copy of sponsor s passport including personal details and visa pages. Original Documents to be submitted Original Entry Permit (if the entry permit was collected from DIFC GSO) for unused entry permit cancellation Original Entry Permit and Passport for used entry permit cancellation. Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 300 2 working days Express 400 4 working hours Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Visit Visa Services This service request allows you to apply for a short term (30 days) or long term (90 days) Personal Visit Visa under the sponsorship of a DIFC sponsored employee. Citizens of the countries listed below are entitled to an on-arrival visit visa upon entry to the UAE. A default number of visit days will be given upon arrival by DNRD. 23
Andorra Croatia Germany Italy Malta San Marino Switzerland Australia Cyprus Greece Japan Monaco Singapore United Kingdom Austria Czech Republic Holland (Netherlands) Latvia New Zealand Slovakia United States Belgium Denmark Hong Kong Liechtenstein Norway Slovenia Vatican City Brunei Estonia Hungary Lithuania Poland South Korea Bulgaria Finland Iceland Luxembourg Portugal Spain Canada France Ireland Malaysia Romania Sweden Short Term Visit Visa This service request allows you to apply for short term (30 days) visit visa under the sponsorship of a DIFC sponsored employee. Application Process Log on to the portal and select the service Personal Visit Visa under Employee Services. Fill the Service request with accurate information and submit after uploading required documents. An e-mail and SMS notification will be sent once the visit visa sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification from DIFC Government Services Office will be sent to once the visit visa is ready for collection/delivery. Documents to be Uploaded Clear coloured passport photocopy of the applicant, with the personal details page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured passport photocopy of the sponsor, including the personal details and visa pages. For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and wife are of different nationalities and have been married outside of either of their home countries, the marriage certificate should be attested by the consulate of the husband s home country. Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a copy of the original Title Deed issued by the Dubai Land Department is required. A Copy of latest Water and Electricity bill under the sponsor s name. (New DEWA account holder can upload a copy of DEWA deposit receipt) If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed 24
General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming that the apartment is provided to the employee. Sponsor s salary certificate, issued by the current employer signed by the company authorised signatory. Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED. Copy of the receipt issued by General Directorate of Residency and Foreign Affairs if the family file was opened already. Applicants of Sri Lankan or Indonesian nationalities are required to submit the original of their medical reports, issued by an authorised medical centre in their home country. Kindly email gs.helpdesk@difc.ae for a list of approved medical centres. In case a copy is provided only, an undertaking letter from the recruiting agency in the UAE will be required For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs. For child sponsorship, copies of the mother s passport with the visa stamp page if the mother has a valid sponsorship. For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor. For parent sponsorship, document to prove the relationship. Eg. Birth certificate. Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. Original Documents to be submitted None Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 600+ 1,040 (Guarantee) 3 working days Express 850+ 1,040 (Guarantee) 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. Long Term Visit Visa This service request allows you to apply for long term (90 days) visit visa under the sponsorship of a DIFC sponsored employee. Long Term visa will be provided only for immediate relatives of the employee. 25
Application process Log on to the portal and select the service Personal Visit Visa under Employee Services. Fill the Service request with accurate information and submit after uploading required documents. An e-mail and SMS notification will be sent once the visit visa sponsor form is ready for collection/delivery. The sponsorship form needs to be signed by the sponsor and returned to DIFC GSO. An e-mail and SMS notification from DIFC Government Services Office will be sent to once the visit visa is ready for collection/delivery. Documents to be uploaded Clear coloured passport photocopy of the applicant, with the personal details page. Applicant s photograph with white background in jpg format with a resolution of more than 200dpi Clear coloured passport photocopy of the sponsor, including the personal details and visa pages. Attested tenancy contract (attested by Ejari for properties in Dubai). If the sponsor owns the property then a copy of the original Title Deed issued by the Dubai Land Department is required. A Copy of latest Water and Electricity bill under the sponsor s name. (New DEWA account holder can upload a copy of DEWA deposit receipt) If the tenancy contract is under the name of employer. A letter in Arabic from the company addressed General Directorate of Residency and Foreigner Affairs-Dubai, with the details of the apartment, confirming that the apartment is provided to the employee. Sponsor s salary certificate, issued by the current employer signed by the company authorised signatory. Salary certificates are valid for one month from the date of issue. Monthly salary should be specified in AED. Copy of the receipt issued by General Directorate of Residency and Foreign Affairs if the family file was opened already. For spouse sponsorship, Marriage Certificate attested by UAE Ministry of Foreign Affairs. If the husband and wife are of different nationalities and have been married outside of either of their home countries, the marriage certificate should be attested by the consulate of the husband s home country. Applicants of Sri Lankan or Indonesian nationalities are required to submit the original of their medical reports, issued by an authorised medical centre in their home country. Kindly email gs.helpdesk@difc.ae for a list of approved medical centres. In case a copy is provided only, an undertaking letter from the recruiting agency in the UAE will be required For child sponsorship, Birth Certificate attested by UAE Ministry of Foreign Affairs. For child sponsorship, copies of the mother s passport with the visa stamp page if the mother has a valid sponsorship. For child sponsorship, attested Marriage Certificate if spouse is not sponsored by the same sponsor. For parent sponsorship, document to prove the relationship. Eg. Birth certificate. Kindly note that the above listed requirements are the standard requirements for the visa application and General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting documents even after submission of the application. 26
Original Documents to be submitted None Fees and Service Time Service Type Service Fee (AED) Timeframe Normal 1,100 + 1,040 (Guarantee) 3 working days Express 1,650 + 1,040 (Guarantee) 1 working day Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs Dubai. 27
For any questions please contact us: Telephone: 04 362 2222 Email: gs.helpdesk@difc.ae Visit us: Level B1 (Marble Walk) The Gate, DIFC