Attitudes towards the Impact of the Refugee and Migrant Crisis in Serbia s Municipalities March, 0
Contents Introduction and summary 0 Overall socio-economic situation in municipalities Attitudes towards migration crisis and migrants 4 Municipality situation and dealing with migrant crisis Appendix 4 0 0
Introduction and summ
About the survey Two quantitative surveys were conducted simultaneously, targeting two distinct groups: general population (8+) and local administration representatives. Key findings from both studies are presented in the report. The survey implementation period Wave March 0 : 0.0-0.0. Local administration:.0-4.0. st Target sample 8+ (n=800) and local administration (n= ) Territory Instrument Technique Length of the interview Weight Survey covered 0 municipalities. Twenty municipalities are divided in two main groups, depending on how much they are affected by migration and migrant crisis. I group - Municipalities more intensely affected by the crisis: Preševo, Šid, Kanjiža, Beograd (Palilula, Savski venac and Stari grad), Bujanovac, Dimitrovgrad, Bosilegrad, Negotin II group - municipalities moderately affected by the crisis: Zaječar, Pirot, Vranje, Surdulica, Vladičin Han, Smederevo, Aleksinac, Obrenovac, Sombor A structured interview, with predominantly closed-ended questions in-home or in-office. : FF, TAPI (data collection using tablets). Local administration: FF, TAPI or CATI (computer assisted telephone interview) or CAWI (computer assisted web interview - self completion of the online questionnaire) ~ 0 minutes general population and ~0 local administration In order to achieve representativeness for the entire territory, the data was weighted on the basis of the 0 Census with gender, age, settlement type and the size of the municipality. Preševo and Bujanovac have been weighted on the basis of the 00 Census since the last census in 0 was boycotted by the Albanian population. 4
Summary Key findings Negative attitudes towards migrants prevail among citizens in targeted municipalities, supported with safety concerns. General ambivalence is mostly based on lack of information and mixed feelings (fears and solidarity). Citizens are willing to help migrants by providing food and clothing, while not eager to accept them living permanently in their municipality and neighborhood, yet the least to accept migrants as guests in their homes. In general, citizens are satisfied with the response of local municipality to migrant crisis, but less satisfied in the municipalities more intensely affected by the crisis. Safety and hygiene (water, sewage, waste management) in the municpalitties are perceived as most negatively affected by the migrant crisis. However, based on the large number of neutral answers, for both groups it was diffcult to assess issues related to the crisis. Local representatives expressed needs for additional equipment and human resources to cope with the crisis, especially referring to the comunal infrastructure. Recommendations Strengthen local resilience of municipalities in Serbia to cope with the migration crisis through following actions: Provision of humanitarian aid to migrants (accommodation, food, clothes, medical care), with a special emphasis on vulnerable groups (women and children), involving citizens. Support municipalities more affected by migrant crisis, through the allocation of financial, technical and human resources for municipal infrastructure (water supply, sewage, waste disposal and transport). Also, the allocation of resources to crime prevention and the safety of citizens. Ensuring of social peace and cohesion in the municipalities under stronger pressure of migrant arrivals: by informing citizens through the media with a view to developing a higher degree of solidarity with migrants, by informing local self-government officials through training courses, organization of public debates, etc.
Overall socio-economic situation in municipalities
The most urgent problems in Municipality Local administration The majority of citizens believe that the poor standard of living and unemployment are the main problems faced by the municipalities in which they live. Migration crisis is in top issues in municipalities more intensely affected by the crisis. Low standard of living Unemployment Corruption Healthcare Crime Social protection Bad governance Building and reconstruction roads Migrants/Refugees Public transport Waste and recycling Water supply and sewage Legalization Other Don't know/no answer In your opinion, what ARE the most urgent PROBLEMS that is Municipality where you live faced? % SPONTANEOUS. MULTIPLE ANSWERS Local administration 0 8 0 4 8 8 8 0 8 0 4 8 8 Unemployment Low standard of living Social protection Waste and recycling Building and reconstruction roads (Road Infrastructure) Healthcare Migrants/Refugees Corruption Crime Bad governance Legalization Public transport Water supply and sewage Other Don t know/no answer 4 8 0 0 0 0 4 8 4 8 8 4 80 8 8 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis General public Local admin. 800 484 0
Living standard About 0% of respondents say that the current living standards of their families are mostly or very low. How would you describe living standard in which you and your family live right now? % TOTAL Bad, % TOTAL Good, % 4 4 I group - municipalities more intensely affected by the crisis 4 4 II group - municipalities moderately affected by the crisis 48 4 4 Very bad Mostly bad Mostly good Very good Don t know/no answer General public 800 484 8
Attitudes towards migration crisis and migrants
Awareness of migrant crisis Citizens say that they are largely informed about the migrant crisis (.% well informed), while 44% say that they are not sufficiently informed. In the municipalities that are most intensely affected by the migrant crisis, citizens less frequently say that they are well informed, compared to municipalities moderately affected by the crisis. How well are you informed about migrant/refugee crisis overall? % TOTAL Poorly informed, % TOTAL Well informed, % 40 4 4 4 I group - municipalities more intensely affected by the crisis 0 4 4 II group - municipalities moderately affected by the crisis 4 4 44 Very poor Mostly poor Mostly well Very well Don't know/no answer General public 800 484 0
Awareness of migrant crisis Gender split Women have said that they are less informed about the crisis than men, which is consistent with greater reluctance of women with respect to the majority of questions about migration, compared to the male population (a higher percentage of "don t know/no answer"). How well are you informed about migrant/refugee crisis overall? % TOTAL Poorly informed, % TOTAL Well informed, % 40 4 4 4 Male 4 8 Female 4 4 48 4 Very poor Mostly poor Mostly well Very well Don't know/no answer Base Total Male Female General public 800 84 4
Attitudes towards migrants entering Serbia Neutral attitudes prevail, with tendency to negative opinion. The better informed the citizens are, the more positive their opinion on migrants is, while less informed individuals are more likely to have a negative or neutral opinion of migrants. In general, what is your attitude towards migrants/refugees entering Serbia? % TOTAL Negative, % TOTAL Positive, % 0 4 0 I group - municipalities more intensely affected by the crisis 4 4 0 4 II group - municipalities moderately affected by the crisis 4 8 Very negative Negative Neutral Positive Highly positive Don't know/no answer General public 800 484
Citizens attitude towards migrants entering Serbia: Šid and Preševo In Šid prevails negative and in Preševo neutral attitude towards migrants. In general, what is your attitude towards migrant/refugee entering Serbia? % TOTAL Negative, % TOTAL Positive, % Šid 4 40 4 8 Preševo 4 4 8 Very negative Negative Neutral Positive Highly positive Don't know/no answer Base Šid Preševo 0
Reasons for migration Citizens understand reasons for migration: War and lack of safety are most frequently perceived as reasons among general public. Better living standard is perceived as second most important reason. In your opinion, what is the key reason why migrants/refugees leave their original countries of residence? MULTIPLE ANSWER, % War, lack of safety and security, fear of persecution 8 They want better living standard 0 Lack of future perspective 4 40 4 Human rights and freedoms at risk 4 Crime and corruption Unemployment 0 I group - municipalities more intensely affected by the crisis Other 4 II group - municipalities moderately affected by the crisis Don't know/no answer 0 8 General public 800 484 4
Final destination for migrants Most citizens believe that developed EU countries are the final destination of migrants (%); about one quarter of them think that part of migrants who fail in their attempts to reach the EU will remain in Serbia and the region, while a mere % of them think that Serbia is the final destination for migrants. In your opinion, what is the final destination for migrants/refugees? % Developed EU countries 0 Mostly developed EU countries, a minority who fail to get there will stay in Serbia and the region 4 Serbia as a final destination They themselves still do not know I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Don't know/no answer 0 General public 800 484
Difference between migrants from Middle East and former Yugoslavia The level of identification of migrants/refugees from the Middle East with refugees of the '0s in the former Yugoslavia is partial. Half of the interviewed citizens believe that there is no difference between the then refugees and the current ones, while about a third (%) believe the opposite. Which of the following is closest to your opinion? SINGLE ANSWER % There is no difference between migrants/refugees from the Middle East and refugees from the '0s in the former Yugoslavia 4 0 There is a difference between the current migrants/refugees and refugees from the '0s in the former Yugoslavia 4 Don't know/no answer 4 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis General public 800 484
Difference between migrants from Middle East and former Yugoslavia National and cultural differences are most frequently mentioned. IF THERE IS A DIFFERENCE (n=0) What is the difference? % Refugees in 0's were our nation that belongs here, migrants from the Middle East have different culture,religion,language Migrants/refugees from the Middle East are economic refugees, while refugees from 0's escaped from the war to their nation Migrants/refugees from the Middle East are potential terrorist Migrants/refugees from the Middle East They are in transit Migrations from the Middle East has much more attention Migrations from the Middle East are planned, organized and collective Migrations from the Middle East are more numerous Distance from homeland Other Don't know/no answer 0 4 8 4 0 0 4 8 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis General public 800 484
No contacts with migrants Most citizens (%) did not have any direct contact with migrants. Contacts are more frequent in municipalities that are more intensely affected by the crisis. Citizens are mostly coming across migrants once a month or less, while in municipalities more affected by migrant crisis, these encounters are significantly more frequent once or few times per week. Yes No Don't know/no answer Have you ever been in direct contact with migrants/refugees? 0 0 4 8 8 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Almost every day Few times per week Once a week Once a month or less Never Don't know/no answer How often do you come across migrants/refugees?% 4 8 0 4 0 8 4 General public I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis 800 484 8
Large social distance The closer the expected interaction is, the lower the level of willingness of citizens to participate in this interaction. To what extent would you be ready to engage in the following activities? % To have them as guests in your home 4 0 To accept migrants to live in your neighborhood permanently 0 To volunteer in migrant reception centers 0 To accept migrants to live in your municipality permanently 4 4 To have a conversation with migrant men 8 To have a conversation with migrant women 8 8 4 To help migrants by providng food and clothing 0 Not ready at all Mostly not ready Neither Mostly ready Completely ready Don t know Base General public Total 800
Citizens attitudes toward migrants: Šid and Preševo In Šid citizens are less willing to interact with migrants, opposite to citizens in Preševo. To what extent would you be ready to engage in the following activities? % Šid Preševo To have them as guests in your home 80 To have them as guests in your home To accept migrants to live in your neighborhood To have a conversation with migrant women 0 To volunteer in migrant reception centers 4 0 To volunteer in migrant reception centers 0 To accept migrants to live in your in my municipality To accept migrants to live in your neighboorhood 0 To have a conversation with migrant women 4 To accept migrants to live in your municipality permanently 0 80 To have a conversation with migrant men 0 0 4 To have a conversation with migrant men 0 To help migrants by providng food and clothing 0 4 To help migrants by providng food and clothing 4 Not ready at all Mostly not ready Neither Mostly ready Completely ready Don t know 0
Readiness to help migrants Citizens are the most willing to help migrants by providing food and clothes. How would you help migrants/refugees? MULTIPLE ANSWERS. SPONTANEOUS ANSWERS Providing food 4 4 4 Providing clothes 8 40 44 Providing children with necessities (food, clothes, toys) 8 8 With information 8 4 8 Providing transport Providing shelter Other I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis None of the above Do not know/no answer 4 General public 800 484
The establishment of migrants accommodation facility in Municipality Majority of citizens (%) is against the establishment of an accommodation facility for migrants in their municipality. Would you oppose or agree with the establishment of an accommodation facility of migrants/refugees on the municipal territory? % TOTAL Oppose, % TOTAL Agree, % 8 I group - municipalities more intensely affected by the crisis 8 8 4 II group - municipalities moderately affected by the crisis 8 Completely oppose Mostly oppose Mostly agree Completely agree Don't know/no answer General public 800 484
The establishment of migrants accommodation facility in Municipality: Šid and Preševo In Šid, citizens are much more opposed to the migrants accommodation facility establishment in their municipality, compared to Preševo. Would you oppose or agree with the establishment of an accommodation facility of migrants/refugees on the municipal territory? % % TOTAL Oppose, % TOTAL Agree, % Šid 4 84 0 40 Preševo 8 4 0 Completely oppose Mostly oppose Mostly agree Completely agree Don't know/no answer Base Šid Preševo 0
The establishment of migrants accommodation facility in close neighbourhood Majority (0%) is against the establishment of an accommodation facility for migrants close to their home. Would you oppose or agree with the establishment of an accommodation facility for migrants/refugees in your neighborhood, close to your home? % TOTAL Oppose, % TOTAL Agree, % 4 8 0 4 I group - municipalities more intensely affected by the crisis 4 8 II group - municipalities moderately affected by the crisis 8 8 Completely oppose Mostly oppose Mostly agree Completely agree Don't know/no answer General public 800 484 4
The establishment of migrants accommodation facility in close neighbourhood: Šid and Preševo Citizens in Šid are even more opposed to the establishment of migrants accommodation facility in their neighborhood, compared to Preševo. Would you oppose or agree with the establishment of an accommodation facility for migrants/refugees in your neighborhood, close to your home? % TOTAL Oppose, % TOTAL Agree, % Šid 8 0 88 Preševo 4 8 8 Completely oppose Mostly oppose Mostly agree Completely agree Don't know/no answer Base Šid Preševo 0
Attitudes towards admission of migrants Opinions are divided. About 4% think that Serbia should not accept permanent settlement of migrants, while 4% would accept some or all of them. In your opinion, should Serbia admit migrants/refugees permanently? % % % 0 0 4 4 8 0 4 Total I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Yes, as many as possible Yes, some of them No, none of them Don't know/no answer General public 800 484
Reasons against the admission of migrants Poverty in Serbia and cultural, religious and language differences are perceived as the biggest issues for accepting migrants permanently. In your opinion, what would be the biggest issue for admitting migrants/refugees permanently? OPEN QUESTION Poverty in Serbia, there are no enough funds for that Cultural, religious and language differences 8 Unemployment rate would be higher 8 Crime rate, lack of safety The risk of terrorism Other 8 0 4 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Don't know/no answer General public 800 484
Attitudes toward migrants Citizens are mostly scared for their safety, and the highest percentage of citizens believe that there are potential terrorists among migrants and refugees. Please rate your level of agreement with following statements. % There are potential terrorists among refugees and migrants 4 4 44 Citizens would be afraid for their safety and security, especially for women, if refugees/migrants are accepted 0 4 4 Migrants refugees would not be able to fit in our society because they are too different (traditions, customs, religion etc.) Migrants and refugees would not start this trip without the grave need. Therefore, we as humans need to show compassion and help them in 44 We should not feel sorry for them. They have money for this trip and they expect benefits in EU; 4 0 4 8 We should show more compassion for migrants of our religion than for those belonging to other religions 8 4 We should accept only those refugees and migrants whom we asses would be able to fit in well in Serbia Serbia is losing population and these refugees and migrants could help us populate some regions of our country 8 8 Completely disagree Mostly disagree Neither agree nor disagree Mostly agree Completely agree Don t know Base Total General public 800 8
Cluster analysis of attitudes towards migrants Frightened % Traditionalists % Humanists 4% Very much concerned about their personal safety due to the increased influx of migrants, and they are especially concerned about the safety of women. They have strong fears that there are potential terrorists among migrants. To a large extent, this group of people believes that migrants would not fit into society, and that people should not even be sorry for them because they have enough money for their needs. Negative attitudes prevail. More moderate and they believe that migrants should be accepted, but only those that will easily fit into society. Their attitudes are more conservative and they have more sympathy if migrants are of the same religion. Show the greatest solidarity with migrants, have the most sympathy and think that the utmost should be done to help the migrants because they need assistance. Neutral and positive opinions about migrants significantly prevail in this group.
Attitudes toward migrants: Šid and Preševo Please rate your level of agreement with following statements? % Šid Citizens would be afraid for their safety and security, especially for women, if refugees/migrants are 0 0 There are potential terrorists among refugees and migrants Preševo 0 0 We should not feel sorry for them. They have money for this trip and they expect benefits in EU; 0 Migrants and refugees would not start this trip without the grave need. Therefore, we as humans need to 0 0 4 There are potential terrorists among refugees and migrants 0 84 Citizens would be afraid for their safety and security, especially for women, if refugees/migrants are 8 8 Migrants and refugees would not start this trip without the grave need. Therefore, we as humans need to 8 8 We should accept only those refugees and migrants whom we asses would be able to fit in well in Serbia 8 Migrants refugees would not be able to fit in our society because they are too different (traditions, customs, 0 80 We should not feel sorry for them. They have money for this trip and they expect benefits in EU; 0 We should show more compassion for migrants of our religion than for those belonging to other religions We should accept only those refugees and migrants whom we asses would be able to fit in well in Serbia Serbia is losing population and these refugees and migrants could help us populate some regions of our country 0 0 0 0 4 Migrants refugees would not be able to fit in our society because they are too different (traditions, customs, We should show more compassion for migrants of our religion than for those belonging to other religions Serbia is losing population and these refugees and migrants could help us populate some regions of our country 4 8 8 4 4 8 8 8 Completely disagree Mostly disagree Neither agree nor disagree Mostly agree Completely agree Don t know 0
Estimation of average expenditures Local administration According to estimations, a migrant/refugee spends on food, accommodation, transportation and other necessities between and 4 Euros on average, during his/her stay in the municipality. Based on your opinion/knowledge, how much an average migrant/refugee spends while staying in your Municipality per a day? General public: Average daily expenditure 4 EUR I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis EUR 40 EUR Public administration: Average daily expenditure EUR I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis EUR 40 EUR General public Local admin. 800 484 0
4 Municipality situation and dealing with migrant crisis
Efficiency of Municipalities in dealing with migrant crisis Citizens are mostly satisfied how municipalities dealt with the refugee/migrant crisis % of respondents evaluated efforts of municipalities as successful. Was your Municipality successful in dealing with the refugee/migrant crisis in your municipality/city? % TOTAL Unsuccessful, % TOTAL Successful, % I group - municipalities more intensely affected by the crisis 4 8 4 0 II group - municipalities moderately affected by the crisis 4 Completely unsuccessful Mainly unsuccessful Mainly successful Completely successful Don't know/no answer General public 800 484
Efficiency of Municipalities in dealing with migrant crisis Local administration Local administration representatives are also satisfied with municipality efficiency during the migrant crisis. Was your Municipality successful in dealing with the refugee/migrant crisis in your municipality/city? % TOTAL Unsuccessful, % TOTAL Successful, % 4 8 I group - municipalities more intensely affected by the crisis 4 8 II group - municipalities moderately affected by the crisis 4 88 Completely unsuccessful Mainly unsuccessful Mainly successful Completely successful Don't know/no answer Local admin. 0 4
Efficiency of Municipalities in dealing with migrant crisis Local administration IF PERCEIVE SUCCESSFUL (ANSWERS 4 OR OR DK/NA) Why do you think your municipality was successful in dealing with migrant crisis? % OPEN QUESTION We have succesfully solved all problems, all migrants are taken care of 8 There are no migrants/refugees in our municipality We were very well organized and efficient Migrants are only in transit through our Municipality 0 We have cooperation with all relevant institutions (Goverment, NGOs etc.) We helped as much as we could, did everything within our power 8 8 We have received help - donations The number of migrants in our Municipality is very low We have taken all measures and act according to Government recommendations 4 4 The municipality has no jurisdiction in case of migrants Other Don t know/no answer Base Local administration Total
The rights of migrants and obligations of local authorities Awareness Local administration Regarding the level of information among local self-government officials, % is familiar with the migrants' rights and obligations of the municipality towards them. Are you aware of the rights of migrants/refugees and obligations of local authorities? % TOTAL Not aware, % TOTAL Aware, % I group - municipalities more intensely affected by the crisis 4 II group - municipalities moderately affected by the crisis 4 Not aware at all Mostly not aware Mostly aware Fully aware Don't know/no answer Local admin. 0
Functioning of municipalities during the migration crisis Local administration According to opinion of both general public and local administration representatives, migrant crisis did not have significant impact on the regular daily functioning of the municipality. In general, to what extent has the migrant/refugee crisis affected the regular (normal) functioning of your municipality/town? % It has had no effect, everything has been functioning as usual 4 It has had no effect, everything has been functioning as usual Local administration 8 4 The most pronounced areas (total): Garbage collection (8%) It has led to problems with the delivery of regular services 8 0 It has led to problems with the delivery of regular services Lack of human resources - staff allocated to deal with migrants (4%) It has led to problems with delivery of services to migrants/refugees, but not with regular services to citizens It has led to problems with delivery of services to migrants/refugees, but not with regular services to citizens 4 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Don't know/no answer Don't know/no answer 0 General public Local admin. 800 484 0
The impact of the migration crisis on municipalities In your opinion, how is the current migrant/refugee crisis affecting? % The risk of terrorism Hygiene Safety of woman Safety of children and youth Your personal safety Spread of unusual diseases Crime rate Possibility for local people to find jobs Transport services Way of life in your municipality Image of your Municipality Water and sewage usage Accommodation services Investments in your Municipality Retail sales Local economy Your attitudes towards other religions Local culture and tradition Media coverage of your Municipality 4 4 8 4 4 4 0 8 8 4 4 0 4 4 0 4 4 4 4 4 4 4 0 4 0 4 4 4 4 4 0 4 0 4 0 4 In very negative way In negative way Neither positive, nor negative In positive way In very positive way Don t know Base Total General public 800 8
The impact of the migration crisis on municipalities: Šid and Preševo In your opinion, how is the current migrant/refugee crisis affecting? % Šid Preševo Safety of children and youth Safety of woman The risk of terrorism Your personal safety Hygiene Spread of unusual diseases Crime rate Investments in your Municipality Transport services Accommodation services Image of your Municipality Local economy Way of life in your municipality Media coverage of your Municipality Local culture and tradition Your attitudes towards other religions Water and sewage usage Possibility for local people to find jobs In very negative way Retail sales 8 84 8 8 4 8 In negative way 4 0 8 48 4 4 0 0 4 4 44 4 0 4 4 4 0 4 4 0 4 Neither positive, nor negative Hygiene The risk of terrorism Safety of children and youth Crime rate Safety of woman Water and sewage usage Image of your Municipality Your personal safety Spread of unusual diseases Transport services Way of life in your municipality Investments in your Municipality Local economy Local culture and tradition Your attitudes towards other religions Accommodation services Retail sales Possibility for local people to find jobs Media coverage of your Municipality In positive way In very positive way 4 4 4 4 4 0 40 4 4 4 4 0 8 4 0 8 8 0 8 4 8 8 4 4 4 8 48 8 Don t know
The impact of the migration crisis on local finances Local administration When it comes to finances, in most of the municipalities (4%), financial stability has not been undermined so far by the opinion of local administration. There were some major challenges in municipalities more intensely affected by the crisis, but they were successfully solved with help of donations and Government. To what extent has the migrant/refugee crisis had an effect on the finances of your municipality/service/public enterprise/directorate? % The financial stability of the municipality/service/public enterprise/directorate was never threatened 4 8 There have been major challenges, but we have been able to overcome them owing to government and donor assistance 4 0 The crisis has caused major problems for the financial stability of the municipality/service/public enterprise/directorate 0 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Do not know/no answer Local admin. 0 40
Plans for new budget Local administration One in three municipalities that is more affected by migrations are planning to introduce expenditure items for migrants in the new budget. Have you been planning to introduce expenditure items in the new budget that pertain to accommodation and treatment of migrants/refugees? % % % 4 4 0 44 4 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Yes No Don't know/no answer Local admin. 0 4
Benefits of the international financial support Local administration International financial support is perceived useful by vast majority of local representatives. THOSE WHO HAVE HEARD ABOUT INTERNATIONAL FINANCIAL SUPPORT FOR MIGRANTS : According to your information, how useful is the international support/donation aimed to migrant/refugee crisis in your Municipality? % TOTAL Unuseful, % TOTAL Useful, % 0 I group - Municipalities most affected by migrations 0 II group Municipalities moderately affected by migrations 4 0 00 Very unuseful Unuseful Useful Very useful Don't know/no answer Local admin. 0 4
Awareness about the international financial support/donation The majority of citizens (%) have not heard of the international aid programs channeled to their municipality and intended for the migrant/refugee crisis, against % of those who have heard about them in general. Higher awareness among respondents from municipalities that are more intensely affected by migrations. % Have you recently heard about any international financial support/donation to your Municipality aimed to help migrant/refugee crisis? % % 8 4 84 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Yes No Don't know/no answer General public 800 484 4
Benefits of the international financial support Majority of citizens (%) believe that international support aimed to migrant crisis is useful. THOSE WHO HAVE HEARD ABOUT INTERNATIONAL FINANCIAL SUPPORT FOR MIGRANTS : According to your information, how useful is the international support/donation aimed to migrant/refugee crisis in your Municipality? % TOTAL Unuseful, % TOTAL Useful, % I group - municipalities more intensely affected by the crisis 4 II group - municipalities moderately affected by the crisis Very unuseful Unuseful Useful Very useful Don't know/no answer General public 04 44
Cooperation between municipality and central authorities Local administration Cooperation between municipality and central authorities dealing with migrants/refugees is perceived as successful by majority of local representatives (8%). How would you evaluate the level of cooperation between municipality and central authorities dealing with migrants/refugees? % TOTAL Unsuccessful, % TOTAL Successful, % 4 8 0 8 8 I group - municipalities more intensely affected by the crisis 8 4 4 4 0 II group - municipalities moderately affected by the crisis 0 8 Completely unsuccessful Mainly unsuccessful Mainly successful Completely successful Don't know/no answer Local admin. 0 4
Cooperation between municipality and local institutions Local administration Cooperation between municipality and local institutions dealing with migrants/refugees is also perceived as successful by majority of local representatives (8%). How would you evaluate the level of cooperation between municipality and local institutions dealing with migrants/refugees? % TOTAL Unsuccessful, % TOTAL Successful, % 4 8 I group - municipalities more intensely affected by the crisis 8 0 4 II group - municipalities moderately affected by the crisis 4 8 Completely unsuccessful Mainly unsuccessful Mainly successful Completely successful Don't know/no answer Local admin. 0 4
Local migration body Local administration Majority of local representatives (8%) stated municipalities have established local migration councils. Has your municipality/city established a local migrations body? % % % 8 8 0 8 4 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Yes No Don't know/no answer Local admin. 0 4
Local migration council efficiency Local administration Majority of local administration representatives (%) are satisfied with efficiency of local migrants bodies. If your municipality/city has established a local migrations body, please rate, on a scale from to, its efficiency and role in addressing issues caused by the migrant/refugee crisis in your municipality. % TOTAL Unsatisfactory (scores +), % TOTAL Satisfactory (scores 4+), % 44 I group - municipalities more intensely affected by the crisis 8 4 0 8 II group - municipalities moderately affected by the crisis 4 4 Very unsatisfactory Mostly unsatisfactory Neither satisfactory nor unsatisfactory Mostly satisfactory Very satisfactory Don t know/no answer Local admin. 0 48
Available programs and services for migrants Local administration Which programs and services are available at the local level (in your municipality/city) have migrants/refugees could use? % None, they were not entitled to use any IN CASE THERE ARE AVAILABLE PROGRAMS AND SERVICES FOR MIGRANTS (4% OF LOCAL OFFICIALS): Which ones do they use? OPEN ANSWERS. MULTIPLE ANSWERS. % Shelter Food Medical help 44 44 4 4 4 8 0 None, by choice Transportation 4 Clothes 8 They are using our services 4 4 Red Cross humanitarian aid Internet, telephone, places to charge 0 I group - municipalities more intensely affected by the crisis Information II group - municipalities moderately affected by the crisis Do not know/no answer 4 4 All services Other 4 8 8 Local admin. 0 4
The impact of the migration crisis on local administration departments Local administration READ OUT THE SCALE Please rate on a scale from to, where means not at all adversely affected and means very much adversely affected. % Public utility companies 8 0 Department for health 4 Department for environment Communal inspection 8 0 Department for social /child care 0 Communal police 4 Building inspection 4 4 Department for finance and economy 8 Department for legal advice 8 4 4 Department for general management 4 8 Department for legal and property rights 44 4 8 Department for building and city planning issues 40 40 0 Department for education 0 44 44 Base Public admin. Total 0
The most needed resources for local administration Local administration For a continued successful response to the migrant crisis, according to local selfgovernment officials, municipalities need financial aid the most, followed by accommodation/reception facilities, technical and human resources. Which resources for your municipality s functioning are most needed to ensure a continued successful response to the migrant/refugee crisis? % SPONTANEOUS ANSWERS First mentioned SINGLE ANSWER Finance resources Accommodation facilities Technical resources/equipment Something else Human resources municipal staff Human resources Volunteers Information No help is needed Don't know/no answer 4 4 8 4 4 8 4 Financial assistance Technical resources/equipment Accommodation facilities Human resources Volunteers Information Human resources municipal staff All mentioned MULTIPLE ANSWERS Something else No help is needed Don't know/no answer 4 8 8 8 4 8 0 0 8 4 4 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Local admin. 0
Complaints by local citizens Local administration According to local administration representatives, complaints against the municipality by residents were very rare during the course of the migrant/refugee crisis. Have residents complained against the municipality during the course of the migrant/refugee crisis? % % % 8 4 8 I group - municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis Yes No Don't know/no answer Local admin. 0
Complaints by migrants Local administration There were no complaints by migrants against the municipalities, according to local administration representatives. Have migrants complained against the municipality during the course of the migrant/refugee crisis? % % % 0 0 0 0 I group - municipalities more intensely affected by the crisis Yes No Don't know/no answer II group - municipalities moderately affected by the crisis Local admin. 0
Appendix
Distribution of interviews in Municipalities Local administration I group - Municipalities more intensely affected by the crisis II group - municipalities moderately affected by the crisis GENERAL PUBLIC PUBLIC ADMINISTRATION N % N % Preševo 4.4.8 Šid 4. 4.0 Kanjiža.. Beograd - Savski venac 8 4.8 4. Beograd - Stari grad 40.0 8 4. Beograd - Palilula. 4 8.0 Bujanovac..8 Dimitrovgrad.4.8 Bosilegrad 0.. Negotin 8..8 TOTAL I GROUP.. Pirot 4..8 Vranje 4.4.8 Surdulica 0. 0. Vladičin Han.. Smederevo.. Aleksinac 4..8 Obrenovac. 4.0 Sombor.4.4 Subotica.. Zaječar 4..4 TOTAL II GROUP 484 0.4 0. TOTAL 800 00% 00
demography Group N % I group - Municipalities more intensely affected by the crisis. II group - municipalities moderately affected by the crisis 484 0.4 Gender Male 84 48.0 Female 4.0 8-4. Age -4. +. Primary or lower 8. Education Secondary 4 4.0 Higher or university 4 0.4 Don t know/no answer. Employed (full-time, permanent engagement, including selfemployed).4 Temporarily employed (part-time, honorarium) 8 0. Employment status Unemployed, active (seeking for job). Unemployed, inactive (pupils, students) 4 8.0 Unemployed, inactive (housewives, retired ).0 Don't know/no answer. Serbian 40 80.0 Montenegrin 8.0 Croatian 4. Nationality Hungarian 4.8 Muslim / Bosnian.4 Albanian 4. Other 4 4. Undecided, neutral. Orthodox 4 80. Roman Catholic.0 Muslim 4.4 Religion Protestant. Other Christian. Atheist/agnostic.8 Other. Don't know/no answer. Settlement type Urban. Rural 8. Belgrade 4 8.0 Region Vojvodina 8. South East Serbia 0 48. Total 800 00
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