2011 CANADIAN CENTRE FOR VICTIMS OF TORTURE
This directory was prepared following the development of the East Downtown Toronto Local Immigration Partnership s (EDTLIP) settlement strategy and action plan for East Downtown Toronto in which service providers identified the lack of available interpretation and translation resources for newcomer clients. The purpose of this directory is to identify interpretation and translation services across the Greater Toronto Area, to ensure service providers are informed of available language supports and to facilitate access to services for newcomer clients. To this end, all the language services listed in this directory are transferable between agencies, and the client need not register with the agency providing the language service. Interpretation and translation services that are only open to an agency s own clients are not listed in this directory. The East Downtown Toronto LIP Directory of Services published in 2010 can be found at www.ccvt.org and provides information for referrals to agencies with services available in multiple languages. Acknowledgements: The East Downtown Toronto LIP would like to thank the Immigration & Settlement Working Group for their essential role in producing this directory. For more information, the following LIP reports are available online at www.ccvt.org: Environmental Scan Report Community Consultation Report Final Report September 2010 Directory of Services Canadian Centre for Victims of Torture (CCVT) is the lead agency that has assumed the responsibility to coordinate and advance the Local Immigration Partnership Initiative in the East Downtown Toronto area. CCVT's Mandate The Canadian Centre for Victims of Torture (CCVT) aids survivors to overcome the lasting effects of torture and war. In partnership with the community, the Centre supports survivors in the process of successful integration into Canadian society, works for their protection and integrity, and raises awareness of the continuing effects of torture and war on survivors and their families. The CCVT gives hope after the horror. For more information please contact: 194 Jarvis Street, Second Floor Toronto, ON, M5B 2B7 Tel: 416-363-1066 Fax: 416-363-2122 Website: www.ccvt.org Canadian Centre for Victims of Torture 2011
Contents & Legend Find interpreters for health care appointments where understanding can be a matter of life or death. 4 5 5 6 6 7 9 9 10 11 Languages and Definitions Services for Women Services for Clients Living with HIV/AIDS Services for Clients with Sight and Hearing Impairments Services for Convention Refugees and Landed Immigrants Services for All Newcomers Paid Services Lower Cost Paid Services What is LIP How to Join LIP LEGEND: Interpretation Services Translation Services Services are Offered in House Find translators to assist with complicated documents. Understanding important documents such as a lease can prevent unnecessary evictions and improve access to housing. Services are Offered Over the Telephone Services are for a Fee Services Provided Out of Office (usually for medical or other social service appointments)
Languages & Definitions Interpretation Services: refers to verbal or sign language services. Translation Services: refers to services for written documents. Eligibility Requirements: some interpretation and translation services are only available to specific groups. Please check the eligibility requirements for each listing to find out if the service is available to your client. You may need to prove your address or immigration status. * Indicates languages only available as paid services. A: B: C: D: E: F: G: H: I: J: K: L: M: N: O: P: R: S: T: U: V: X: Y: Akan, Albanian, Amharic, Arabic, Armenian, Asamese, Assyrian, Azerbaijanian*, Azeri*, Bengali, Berber, Bhutanese, Bosnian*, Bulgarian, Burmese Caledonian, Cambodian, Cantonese, Creole, Croatian, Czech Dari, Dinka, Dutch Ewe Fante, Farsi, Filipino Cebuano*, Filipino Visaya*, French, Fujian Ga, Georgian*, German, Greek, Gujarati Hakka*, Haitian Creole*, Hausa, Hebrew, Hindi, Hunan, Hungarian, Indonesian, Italian Jamaica Patois, Japanese Kalenjin-Nandi, Kalenjin-Kispsigis, Kanada, Karen, Katchi*, Kinyarwanda, Korean, Kurdish, Kutchi Laotian, Lingala Macedonian, Malay*, Mandarin, Marathi Nuer, Nepali Oriya, Oromo Pashto, Polish, Portuguese, Punjabi, Pwo* Romanian, Russian Serbian, Serbo-Croatian, Sgaw*, Shanghinese*, Sindhi, Sinhalese, Senegalese, Somali, Spanish, Swahili Tagalog, Taiwanese*, Tamil, Telugu, Thai, Tibetan, Tigrinia, Toishan*, Turkish, Twi Ukrainian, Urdu Vietnamese Xhosa Yoruba 4
Services for Women Assaulted Women s Helpline www.awhl.org Tel: 416-364-4144 Interpretation over the phone for access to services. Eligibility: For assaulted/abused women, female survivors of childhood sexual abuse or ritual abuse and families, friends, neighbours, professionals in contact with abused women. Languages: More than 154 languages. Barbra Schlifer Commemorative Clinic 489 College Street, Suite 503 Tel: 416-323-9149 Ext. 263 Interpretation in person and over the phone, translation. Eligibility: For non-english-speaking immigrant & refugee women who have been abused by their partners. Languages: More than 80 languages including: Albanian, Amharic, Bengali, Berber, Bulgarian, Cambodian, Creole, Czech, Dari, Fanti, Ga, Greek, Gujarati, Hebrew, Hindi, Hungarian, Jamaica Patois, Japanese, Kalenjin- Nandi, Kalenjin-Kispsigis, Karen, Kinyarwanda, Korean, Kurdish, Laotian, Macedonian, Marathi, Oromo, Pashto, Polish, Punjabi, Romanian, Russian, Serbo- Croatian, Sindhi, Senegalese, Sinhala, Somali, Swahili, Tagalog, Tamil, Thai, Tibetan, Tigrinia, Turkish, Twi, Ukrainian, Urdu, Vietnamese, Yoruba. South Asian Women s Centre 800 Lansdowne Avenue, Unit 1 Tel: 416-537-2276 Interpretation and translation services. Eligibility: For all women and their families. Languages: Asamese, Bengali, Bhutanese, Hindi, Kanada, Kutchi, Malay, Marathi, Nepalese, Oriya, Punjabi, Sindhi, Sinhalese, Tamil, Telegu, Tibetan. Working Women Community Centre 533A Gladstone Avenue Tel: 416-532-2824 Interpretation. Eligibility: For immigrant and refugee women and their families. Languages: Arabic, Ewe, Ga, Mandarin, Portuguese, Punjabi, Spanish, Tigrinya, Twi, Urdu. Services for Clients Living with HIV/AIDS Africans in Partnership Against AIDS 314 Jarvis Street, Suite 101 Tel: 416-924-5256 Interpretation escorting clients to other service agencies such as medical appointments, other AIDS service organizations, immigration, housing and any other organization they have to deal with in their life. Translation of mainstream HIV/AIDS related information, legal and medical documents, as well as educational materials for community organizations. Eligibility: For men, women and youth living with or affected by HIV/AIDS. Languages: Aka, Amharic, Arabic, French, Ga, Hausa, Kinyarwanda, Lingala, Portuguese, Somali, Swahili, Tigrigna, Twi, Xhosa, Yoruba. Alliance for South Asian AIDS Prevention 20 Carlton Street, Suite M126 Tel: 416-599-2727 Interpretation for visits to doctors or specialists, visits to hospitals, clinics and other health organizations and assistance in filling documents or forms. Eligibility: For those who identify as South Asian and living with and affected by HIV/AIDS. Languages: Bengali, Gujurati, Hindi, Nepali, Punjabi, Tamil, Urdu. Does your agency provide external interpretation or translation services, but is not listed here? To include your service in this directory, please contact: Alison Mills EDTLIP Program Assistant Tel: 416-363-1066 Ext. 246 E-mail: amills@ccvt.org 5
6 Services for Clients with Sight & Hearing Impairments Canadian Hearing Society 271 Spadina Road, 3rd Floor Tel: 416-928-2520 Interpretation. Pre-booked requests are free (more than 3 days ahead of the date requested). Last minute requests may incur administrative charges. Emergency requests are free. Eligibility: For deaf and hard of hearing individuals. Languages: American Sign Language, French Sign Language. George Brown College Referral Service gbcstudentreferral@yahoo.ca Interpretation for social services. Languages: American Sign Language PAL Reading 27 Carlton Street, Suite 504 Tel: 416-340-7828 DAISY and MP3 audio recordings of print material for people who have a print-disability. Free to individuals and provided by volunteer readers. Eligibility: For print-disabled students, individuals with vision impairment; a learning disability; or a mobility condition; agencies needing audio versions of their print material. Languages: English, French. Southern Ontario Sign Language Interpreters www.signlanguageinterpreterasl.com Tel: 519-583-2936 A paid service offering interpretation. Also provides CART service real-time event captioning offering immediate, verbatim, voice-to-text translation via real time captioning for reporting, conventions, conferences etc. Contact for a free estimate. Languages: American Sign Language, French Sign Language. Services for Convention Refugees & Landed Immigrants The Cross-Cultural Community Services Association 310 Spadina Avenue, Suite 301 Tel: 416-977-4026 Interpretation and translation in office and over the phone. Appointment is necessary. Eligibility: For convention refugees and landed immigrants. Languages: Cantonese, Mandarin. Vietnamese Association, Toronto 1364 Dundas Street West Tel: 416-536-3611 Interpretation in office and over the phone. Eligibility: For convention refugees and landed immigrants. Appointment is necessary. Languages: Cantonese, Mandarin, Vietnamese. Language can be a barrier that contributes to other challenges for East Downtown Toronto newcomers. Newcomer participants in EDTLIP focus groups identified the need for more translated materials that describe the supports and services available. Interpretation and translation services are key to newcomers successful settlement in Canada. Healthcare Housing Access to Services LANGUAGE Citizenship Employment Transportation
Services For All Newcomers Albion Neighbourhood Services: Newcomer Resource Centre 1530 Albion Road, Suite 205 Tel: 416-741-1553 Translation by staff. No appointment necessary. Eligibility: Open to everyone. Languages: Dari, Farsi, French, Gujarati, Hindi, Lingala, Pashto, Punjabi, Spanish, Swahili, Twi, Urdu. Canadian Ukrainian Immigrant Aid Society 2383 Bloor Street West, 2nd Floor Tel: 416-767-4595 Interpretation and translation required for immediate settlement, face-to-face and over the phone, inside and out of the Centre, provided by staff. Wait time varies. Eligibility: Services are primarily for permanent residents, and convention refugees, but serves everyone. Languages: French, Polish, Romanian, Russian, Ukranian. Centre for Information & Community Services 2330 Midland Avenue Tel: 416-292-7510 Interpretation in office and over the phone. Eligibility: For immigrants and refugees with specialized services for women, youth and seniors. Languages: Cantonese, French, Hindi, Mandarin, Punjabi, Tamil, Urdu and other languages. Dejinta Beesha 8 Taber Road, Etobicoke Tel: 416-743-1286 Interpretation in office only. No waiting time. Eligibility: Open to everyone. Languages: Amharic, Arabic, French, Italian, Somali, Swahili. Eastview Neighbourhood Community Centre 86 Blake Street Tel: 416-392-1750 Interpretation and translation services. Eligibility: Open to everyone. Languages: Cantonese, Mandarin. Hungarian Canadian Community Services 840 St. Clair Avenue West Tel: 416-762-3569 Translation and interpretation. Languages: Hungarian. Mennonite New Life Centre of Toronto 2737 Keele Street Tel: 647-776-2057 Interpretation by volunteers for appointments with doctors, social workers or lawyers. Advance notice is required. Translation of the following documents only: birth and death certificates, marriage and divorce certificates, drivers licenses and identity cards, criminal record documents. Translation costs $0.05 cents per page. Languages: Spanish Neighbourhood Information Post 269 Gerrard Street East, 2nd Floor Tel: 416-924-2543 Interpretation and translation. Eligibility: For residents in East Downtown Toronto. Languages: Cantonese, Mandarin, Serbian-Croatian, Sinhalese, Spanish, Tamil, Urdu www.yourlegalrights.on.ca/resources-by-language A project of CLEO, Your Legal Rights is a website of free legal information for people in Ontario. This site has free, practical, and easy-to-find legal information produced by hundreds of organizations across Ontario. Topics covered include: Abuse and Family Violence; Consumer Law; Criminal Law; Education Law; Employment and Work; Environmental Law; Family Law; Health and Disability; Housing Law, Human Rights, Immigration and Refugee Law; Legal System; Social Assistance and Pensions; Wills and Estates. Resources are available in the following languages: English, French, Amharic, Arabic, Albanian, Bengali, Bosnian, Chinese, Cree, Czech, Dari, Farsi, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Mohawk, Oji-Cree, Ojibwa, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Serbo- Croatian, Somali, Spanish, Swahili, Tagalog, Tamil, Thai, Ukranian, Urdu, Vietnamese, Yiddish. 7
Page 7 East Downtown Toronto Local Immigration Partnership Services For All Newcomers 8 0 Parkdale Intercultural Association 1257 Queen Street West Tel: 416-536-4420 Interpretation in office and over the phone by staff, out visits with volunteers, no waiting time. Eligibility: Open to everyone. Languages: Chinese, Filipino, Hindi, Polish, Spanish, Tamil, Tibetan, Vietnamese. Polycultural Immigrant & Community Services 15 Roncesvalles Avenue, Suite 202 Tel: 416-533-9471 Interpretation and translation by qualified interpreters who have been tested on language and settlement issues, in office and over the phone. Appointment is necessary. Eligibility: Open to everyone. Languages: Albanian, Arabic, Chinese, Croatian, Dari, Farsi, French, Hindi, Pashto/Pushtu, Polish, Punjabi, Romanian, Russian, Serbian, Spanish, Tamil, Ukrainian, Urdu. Riverdale Immigrant Women s Centre 1326 Gerrard Street East Tel: 416-465-6021 Interpretation and translation services. Eligibility: For women, youth and seniors with a focus on Chinese speaking and South Asian women. Languages: Arabic, Bengali, Cantonese, Farsi, French, Gujarati, Hunan, Hindi, Katchi, Mandarin, Marathi, Punjabi, Spanish, Swahili, Tamil, Tagalog, Turkish, Urdu. Roma Community Centre 2340 Dundas Street West, Suite 301 Tel: 416-588-6288 Ext. 216 Interpretation & translation provided by volunteers. Eligibility: For the Roma community. Languages: Romani. The Centre for Spanish-Speaking Peoples 401-40 Wellesley Street East Tel: 416-925-2800 Translation of official documents. Interpretation in interviews and over the phone Eligibility: For Spanish-speaking immigrants. YMCA of Greater Toronto: Newcomer Information Centres Interpretation provided by staff in office. Walk in, no appointment necessary. Eligibility: For newcomers (immigrants and refugees) *Newcomer Youth Services - for immigrant and refugee youth and young adults. Downtown Location: 42 Charles Street East, 3rd Floor Tel: 416-928-3362 Ext.2165 Languages: Armenian, Farsi, French, Hindi, Indonesian, Korean, Japanese, Mandarin, Nepali, Portuguese, Punjabi, Russian, Spanish, Ukranian, Urdu. North York Location: 4580 Dufferin Street, 2nd Floor Tel: 416-630-0330 Ext. 185 Languages: Arabic, Armenian, Assyrian, Bulgarian, Caledonian, Cantonese, Circassian, Dari, Farsi, French, Hebrew, Mandarin, Russian, Spanish, Ukranian. Scarborough Location: 10 Milner Business Court, Suite 600 Tel: 416-609-0218 Ext. 242 Languages: Cantonese, Farsi, French, Hindi, Fujianese, Mandarin, Punjabi, Spanish, Urdu. Did you know... that free telephone interpretation services are available? These services help save your client s time travelling to different agencies and eliminates the need for funds for transportation, saving money for your organization.
$ Paid Services $ Access Alliance Multicultural Health & Community Services 340 College Street, Suite 500 Tel: 416-324-2731 Interpretation: face-to-face, home visit, group, telephone message relay and conference calls. Translation of health and legal documents and for materials for organizations. Eligibility: Only available through community agencies. Languages: More than 60 languages including Armenian, Assyrian, Azerbaijanian, Azeri, Bosnian, Burmese, Cambodian, Creole (Haitian), Fante, Filipino (Cebuano, Visaya, Tagalog), Fujian, Ga, Georgian, Hakka, Karen, Katchi, Kirundi, Kurdish (Kurmandji, Sorani), Malay, Nepali, Oromo, Pashto, Pwo, Sgaw, Shanghinese, Sinhalese, Taiwanese, Tibetan, Toishan, Turkish, Twi. Community Action Resource Centre 1652 Keele Street Tel: 416-652-2273 Interpretation and translation. Call for a free non-binding quote. Eligibility: For landed immigrants and convention refugees under 3 years in Canada, refugee claimants & those without status. Languages: Farsi, Mandarin, Portuguese, Spanish, Somali, Urdu. COSTI Languages Bureau 1710 Dufferin Street Tel: 416-651-1496 Interpretation and translation. Professionally trained interpreters with expertise in public health, community and social service agencies. Contact for a free estimate. Languages: more than 80 languages including Afrikaans, Akan, Bari, Catalan, Estonian, Fante, Kurdish, Lithuanian, Maltese, Marathi, Mongolian, Telugu, Zulu. KWCA Family & Social Services 27 Madison Avenue Tel: 416-340-1234 Interpretation and translation. Must book one week in advance. Fee is $56 per hour for a minimum of 2 hours. Languages: Korean. Multilingual Community Interpretation Services 789 Don Mills Road, Suite 608 Tel: 416-426-7051Ext. 7913 Translation at very competitive prices, contact for a free non-binding quote. Interpretation free for victims of domestic or sexual violence referred by an agency. Otherwise $45 per hour for a minimum of 2 hours. Languages: Over 98 languages including Amharic, Assyrian, Bengali, Bulgarian, Burmese, Croatian, Czech, Dinka, Dutch, Gujurati, Hebrew, Hungarian, Japanese, Macedonian, Nuer, Pashto, Polish, Punjabi, Romanian, Russian, Serbian, Sinhala, Tamil, Thai, Ukranian. $ Lower Cost Paid Services $ Refugees & Immigrants Information Centre Toronto 109-60 Wellesley Street East Tel: 416-961-7027 Interpretation and translation. A small fee may apply. Eligibility: For refugees and immigrants. Languages: 30 languages including French, Sinhala, Spanish and Tamil. Support Enhance Access Services Centre 603 Whiteside Place Tel: 416-362-1375 Interpretation in office and over the phone. Out visits to government offices only. Requires a week s notice. Client has to pay for the public transportation for volunteer interpreter. Eligibility: Prefer to serve low income clients but also help others. Languages: Chinese, Filipino, Vietnamese. University Settlement 23 Grange Road, 4920 Yonge St. 2nd Floor Tel: 416-598-3444; 416-218-8990 Translation is provided for a minimal fee. Interpretation is free and is provided in office only. Eligibility: For all newcomers including citizens and refugee claimants. Languages: Grange Road location offers Cantonese and Mandarin. North York location provides interpretation in Farsi only. 9
Objectives of the East Downtown Toronto LIP 1. To improve access and coordination of immigrant integration services (settlement, language training, labour market integration, health and education supports) in the community through the establishment of a partnership council; 2. To enhance service delivery coordination to newcomers, resident within east Toronto, so that programs complement and build towards a common goal of settlement and integration; 3. To build a community of practice which shares learning from each other and from resident newcomers; 4. To strengthen local awareness and capacity to integrate immigrants through the en- gagement of a broad range of local stakeholders and residents in the formation of the settlement strategy; 5. To help members develop best practices and create a forum for learning and shar- ing. 10
Page 8 How to Join the East Downtown Toronto LIP The East Downtown Toronto LIP is inviting neighbourhood agencies and stakeholders from all sectors to join and participate in the LIP. You could become a member of LIP by sending a representative to one or more of the working groups by filling out a short survey at: http://www.surveymonkey.com/s/gczm9gn Small organizations may apply for financial assistance to participate in LIP meetings. LIP also publishes a quarterly newsletter, the East Downtown Toronto Community Voices, in which we give updates on LIP work, feature member agency profiles and provide news on activities within the East Downtown Toronto neighbourhood. To subscribe, send an e-mail with your name, organization, address and telephone number to amills@ccvt.org with the message: SUBSCRIBE MONTHLY NEWSLETTER For more information on LIP contact: E-mail: hharb@ccvt.org Tel: 416-363-1066 Ext. 251 Fax: 416-363-2122 Website: www.ccvt.org 11
What is Local Immigration Partnership? Local Immigration Partnership (LIP) is a program developed by Citizenship and Immigration Canada in partnership with the Ontario Ministry of Citizenship and Immigration to strengthen the role of local neighborhoods in serving and integrating immigrants. The East Downtown Toronto LIP has been created to support the objectives of the Canada-Ontario Immigration Agreement and complement efforts by Canada, Ontario and Toronto to improve immigration outcomes for immigrants and for Toronto as a whole. LIP seeks to help communities put immigration on their overall planning agenda in order for communities to benefit from the successful social and economic integration of new immigrants. LIPs identify groups that coordinate and enhance service delivery to newcomers to avoid duplication and promote efficient use of resources. LIPs also aim to provide a collaborative space for the development and implementation of sustainable local and regional solutions for successful integration of immigrants to Toronto. Bloor Don Valley The geographic boundaries for the East Downtown Toronto LIP have been established as North of Lakeshore, South of Bloor, East of Yonge and West of the Don Valley River. Yonge Lakeshore