VOICE OF THE PEOPLE GOVERNMENT INDEX*

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VOICE OF THE PEOPLE GOVERNMENT INDEX* *Definition: Combination of beliefs that the country is led in the right direction, that the will of the people is respected and that the government is efficient Gallup International s 41 st Annual Global End of Year Survey Opinion Poll in 55 Countries Across the Globe Disclaimer: Gallup International Association or its members are not related to Gallup Inc., headquartered in Washington D.C. which is no longer a member of Gallup International Association. Gallup International Association does not accept responsibility for opinion polling other than its own. We require that our surveys be credited fully as Gallup International (not Gallup or Gallup Poll).

VOICE OF THE PEOPLE GOVERNMENT INDEX* (ELECTORATES AND ELITES - HOW DEEP THE GAP IS) *Definition: Combination of beliefs that the country is led in the right direction, that the will of the people is respected and that the government is efficient Only one third of global citizens evaluate their governments favorably. But the differences between global regions and within some of these regions are quite significant: The old democratic world (EU) is largely unsatisfied with its governments - only one out of four are satisfied. The leader of this old democratic world (USA) is even more dissatisfied - only one out of five. People in India and East Asia are for the most part those most satisfied with their governments. Those surveyed in the Philippines, Vietnam and India are leading in satisfaction with their governments - over 70% satisfaction compared with less than 10% of adults across Latvia, Japan and Croatia. In general the Voice of the People Government Index shows that the gap between politicians and their citizens is bigger in more developed and democratic countries. Such massive discontent creates conditions for populist movements and far right/left waves. The high levels of discontent in USA and Europe poses a real threat to the democratic model of governance and to it s image across the world. Authoritarian governments tend to garner more satisfaction because they create an illusion of stronger national identity. Kancho Stoychev, President GIA said: It s a paradox: the more rich and democratic the country is the more dissatisfied from their governments the people are. That means that there is a major default in these societies most probably related to their elites and especially to the mass perception of them. It s not only their bad image - it s their distance from real life. Johnny Heald, Vice President GIA): While the trappings of capitalism may seem attractive to many living outside Europe and North America, their citizens are also some of the most discontent with their Government. These governments have a lot to learn from those in Asia where significantly higher numbers feel they are efficient, respect the will of the people more and are taking their countries in the right direction. For more information: Kancho Stoychev (in Sofia), +359 88 8611025 Johnny Heald (in London), +44 7973 600308 For further details see website: www.gallup-international.com

Gallup International s 41 Annual Global End of Year Survey METHODOLOGY: The Gallup International End of Year Survey (EoY) is an annual tradition initiated by and designed under the chairmanship of Dr. George Gallup in 1977. It is conducted every year since then. This year it was carried out by the Gallup International Association in partnership with WIN in 55 countries around the world. Sample Size and Mode of Field Work: A total of 53769 persons were interviewed globally. In each country a representative sample of around 1000 men and women was interviewed either face to face (23 countries; n=24235), via telephone (13 countries; n=11656) or online (19 countries; n=17878). The field work was conducted during October 2017 - December 2017. The margin of error for the survey is between +3-5% at 95% confidence level Regions Coverage: EU Total - combines EU West and EU East EU West Austria, France, Germany, Greece, Ireland. Italy, Netherland, Spain, Sweden, UK EU East Bulgaria, Czech Republic, Latvia, Poland, Romania, Slovenia, Croatia Non-EUEurope Albania, Armenia, Bosnia & Herzegovina, Kosovo, Macedonia, Moldova, Serbia, Ukraine Latin America Argentina, Brazil, Columbia, Ecuador, Mexico, Peru East Asia Bangladesh, Fiji, Hong Kong, Indonesia, Japan, Papua New Guinea, Philippines, Republic of Korea, Thailand, Vietnam West Asia Afghanistan, Azerbaijan, Iran, Kazakhstan, Pakistan, Turkey Middle East - Iraq Africa Ethiopia, Ghana, Nigeria, South Africa USA, India and Russia are not included in any other regional category ABOUT GALLUP INTERNATIONAL Gallup International Association (GIA) is the leading association in market research and polling and this year celebrates its 70th anniversary. For 70 years Gallup International Members have demonstrated their expert ability to conduct multi-country surveys on a comparable basis and deliver the highest quality. Their Members are leading national institutes with a profound local knowledge of research methods and techniques, statistical sources, customs and culture differences of its own country and carefully selected by the Association Board. With only one Member agency per country, Members work together on a daily basis to share knowledge, new research techniques and tools, as well as to provide the most appropriate solutions to international research projects and service our clients to the best of our abilities.

Index by Region Index by Country Voice of the People Government Index Index Definition: combination of beliefs that: The country is led in the right direction The will of the people is respected The government is efficient Very negative Negative Divided Positive Very positive Latvia 6 Japan 8 Croatia 9 Ukraine 17 Armenia 17 B&H 17 South Africa 11 Italy 12 Mexico 13 Slovenia 15 Brazil 15 Kosovo 28 Spain 28 Netherlands 28 Hong Kong 29 Columbia26 Moldova 26 Nigeria 26 Bulgaria 27 Peru 27 UK 27 Greece 20 USA 20 Romania 22 Austria 23 Iraq 35 Afghanistan 35 Poland 35 Ireland 33 Pakistan 33 France 31 Germany 31 Sweden 31 Czech Rep. 31 Russia 41 Serbia 41 Albania 41 Argentina 43 Ghana 51 Rep. Korea 51 Macedonia 48 Thailand 47 Kazakhstan 57 Indonesia 56 Ivory Coast 53 Turkey 53 Iran 53 Bangladesh 65 Ecuador 63 Philippines 77 Vietnam 74 India 72 0 10 20 30 40 50 60 70 80+ Russia 41 Latin America USA 20 Africa 34 India 72 27 West Asia 44 Middle East 35 East Asia 51 EU Total 25 EU West 26 EU East 22 Non EU Europe 31

Voice of the People Government Index Agreement (% of population 18+) with the statements: The Government is efficient The Government respect the will of the people The Government is taking the country in the right direction Country Efficient Respect the will of the people Taking the country in the right direction AFGHANISTAN 41% 34% 30% 35 ALBANIA 44% 38% 42% 41 ARGENTINA 43% 43% 42% 43 ARMENIA 20% 15% 17% 17 AUSTRIA 19% 28% 23% 23 BANGLADESH 75% 57% 64% 65 B&H 19% 19% 14% 17 BRAZIL 17% 17% 12% 15 BULGARIA 30% 23% 28% 27 COLOMBIA 27% 28% 22% 26 CROATIA 10% 7% 11% 9 CZECH REPUBLIC 33% 28% 32% 31 ECUADOR 61% 66% 62% 63 FRANCE 36% 22% 34% 31 GERMANY 29% 29% 34% 31 GHANA 62% 41% 50% 51 GREECE 18% 20% 22% 20 HONG KONG 23% 27% 37% 29 INDIA 73% 69% 74% 72 INDONESIA 55% 49% 64% 56 IRAN 53% 53% 54% 53 IRAQ 42% 26% 37% 35 IRELAND 30% 29% 40% 33 ITALY 14% 11% 12% 12 IVORY COAST 56% 40% 62% 53 JAPAN 6% 8% 11% 8 INDEX Country Efficient Respect the will of the people Taking the country in the right direction KAZAKHSTAN 62% 49% 59% 57 KOSOVO 30% 27% 26% 28 LATVIA 3% 7% 9% 6 MACEDONIA 47% 48% 50% 48 MEXICO 16% 16% 8% 13 MOLDOVA 27% 19% 31% 26 NETHERLANDS 21% 27% 35% 28 NIGERIA 32% 19% 27% 26 PAKISTAN 37% 28% 35% 33 PERU 24% 35% 23% 27 PHILIPPINES 78% 73% 79% 77 POLAND 44% 29% 33% 35 REPUBLIC OF KOREA 49% 50% 54% 51 ROMANIA 25% 20% 20% 22 RUSSIA 46% 33% 44% 41 SERBIA 47% 36% 40% 41 SLOVENIA 15% 13% 17% 15 SOUTH AFRICA 13% 12% 8% 11 SPAIN 28% 26% 29% 28 SWEDEN 23% 36% 33% 31 THAILAND 50% 45% 45% 47 TURKEY 56% 53% 49% 53 UK 25% 30% 27% 27 UKRAINE 23% 10% 18% 17 USA 20% 21% 19% 20 INDEX VIETNAM 75% 70% 76% 74