SPACE & INFRASTRUCTURE THE DATA IS BASED ON: 28 COUNTRIES BUILDINGS

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Occupier Cost Index Portrays the office costs per FTE for the most important European countries based on the European Facility Management standard EN 15221. THE NETHERLANDS IN THE DUTCH MARKET TOTAL COSTS decreased to 8.515-0,6% COMPARED TO THE PREVIOUS YEAR. THE AVERAGE SPACE RENTED per FTE dropped from 19.2 to 18.6 SQM. THE DATA IS BASED ON: 28 COUNTRIES 3.800 BUILDINGS The costs have increased in three out of four categories, only related costs have decreased 34.2 MILLION SQUARE METERS 1.77 MILLION + FULL TIME EMPLOYEES (FTE) 3% HIGHER THAN LAST YEAR The average costs to establish an office in Europe amounts to 9.249 for1 FTE per year The index contains the costs of,, AND for one FTE during a single year The Space & Infrastructure category represents more than half of the total costs and amounted to 4.427. A decrease of 3,4% mainly due to lower building and parking costs. Lower costs also contributed to this decrease. Higher costs for document management and security/reception resulted in increased costs in the People & Organization category. The costs amounted to 1.243, an increase of 6,5%

european OCCUPANCY COST INDEX 2017 TOTAL CHANGE TOTAL CHANGE Europe average 6,065 976 1,879 329 9,249 3% Austria 4,901 1,177 2,252 418 8,748 2.1% Belgium 7,131 1,325 2,521 630 11,607 3.1% Bulgaria 1,769 275 581 47 2,671 4.5% Croatia 2,528 481 944 116 4,069 3.1% Czech Republic 3,784 492 965 142 5,382 2.8% Denmark 6,754 1,483 2,832 681 11,750 0% Estonia 3,412 544 1,069 140 5,165 3.7% Finland 6,951 1,243 2,389 522 11,105 2.6% France 10,896 1,246 2,378 432 14,952 1.9% Germany 6,056 1,173 2,242 461 9,932 4.7% Greece 3,600 656 1,284 166 5,706 14.2% Hungary 2,638 405 802 84 3,929 10.6% Ireland 6,576 1,131 2,171 381 10,259-0.2% Italy 6,972 1,025 1,967 336 10,301 0.3% Latvia 3,399 580 874 105 4,959 2.2% Lithuania 3,087 413 818 91 4,408-0.35% Luxembourg 10,262 1,309 2,504 578 14,653 2.4% Netherlands 4,427 1,243 2,326 519 8,515-0.6% Norway 12,013 1,727 3,290 769 17,800 3.6% Poland 3,455 415 815 96 4,782 2.3% Portugal 3,280 631 1,234 156 5,302 6% Romania 3,165 325 647 66 4,204 2.6% Russia 6,772 553 1,106 86 8,517 24.1% Slovakia 2,192 503 986 113 3,794 2% Spain 5,128 844 1,630 246 7,848 5.6% Sweden 12,444 1,380 2,643 636 17,103 5.1% Switzerland 15,976 1,411 2,730 536 20,652 11.7% Turkey 4,870 375 742 83 6,070-4.9% United Kingdom 10,079 1,068 2,065 282 13,494-7.6%

KEY TAKE-AWAYS EUROPE UNITED KINGDOM 13.494 a decrease of 7.6%. NORWAY 17.800 SWEDEN 17.103 SWITZERLAND 20.652 RUSSIA 8.517 On a country level the largest decrease in Occupier Costs took place in the United Kingdom. A weaker pound resulted in lower euro denominated office costs per FTE. Switzerland, Norway and Sweden remain the most expensive countries for total occupancy costs per FTE. In Russia a combination of higher costs for People & Organisation and higher rental costs resulted in a sharp 24,1% increase in costs. BULGARIA 2.671 TURKEY 4.870 Office costs per FTE in Bulgaria are still the lowest in Europe. In Turkey a decrease in office rents made costs per FTE in Space & Infrastructure go down with 7%. HUNGRY 3.929 In Hungary and Greece the substantial recovery of rent levels made price levels go up. Hungary has now surpassed Slovakia ( 3.794).

Services to create and maintain a safe and comfortable environment. Including catering, document management, office supplies, reception and security. Management consists of the strategic & tactical management of the organisation. Central functions in the organisation that provide support and services to several activities also belong to this cost category. Examples are the Facility Management service desk and procurement. Services and products to make sure employees have all the (digital) tools to do their daily work. This is including connectivity services, training, hard- and software. Space & Infrastructure Services for the provision of accommodation. Including rent, fit out, furniture, taxes, maintenance, cleaning and utilities.

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